--- title: "bike.rent Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is bike.rent Manager the right Equipment Rental solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132953/Bike-Rental-Manager/reviews/" page_type: "reviews" language: "en" --- bike.rent Manager 4.7 (76) [View alternatives](https://www.capterra.com/p/132953/Bike-Rental-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of bike.rent Manager Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews AB Alicia B Co-OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Bike Reservation Manager is built from a bike rental perspective specifically for bike rental shops, providing inventory first rentals, ideal for bike renting.“ May 30, 2025 EW Ernst W ShopkeeperSporting Goods, 51 - 200 employeesUsed the software for: Less than 6 months. “We reached the limit of artickels we can put in to it. How can we make some free space to adres this problem?“ March 29, 2023 LB Lígia B AdministrativeSports, 2 - 10 employeesUsed the software for: Less than 6 months. “Helps a lot on booking management“ September 18, 2024 DF Damian F PartnerSporting Goods, 11 - 50 employeesUsed the software for: 6-12 months. “Bit slow at times when using - although not sure if this is our connection etc“ December 13, 2022 LL Lisa L Booking AssistSporting Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Absolutely essential to the success of this business, we use what works and this definately does a stellar job for inventory control of rental fleet and booking reservations.“ February 9, 2023 JC Jon C ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Also you cannot report a service entry without the service level resetting to 100. “ September 17, 2021 DT Dan and Dynell T OwnersLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Seemless set up and activation, instant results, integral software for our business and lots of potential to continue working with BRM to achieve a world class service for our customers.“ March 10, 2022 JD James D OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Visually my eye get distracted moving amongst all the info on a page.“ May 25, 2022 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marco M. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Thank you BRM" January 20, 2022 5.0 I'm more than satisfied with BRM! Pros Our Bike Rental management went from paper only to BRM and it simply changed everything inside our office. Cons I'd like to have more possibilities with extras (price/availability). Review Source AB Alicia B. Co-Owner Retail Used the software for: 1-2 years ### "Perfect for Bike Rental Shops" May 30, 2025 5.0 Pros Bike Reservation Manager is built from a bike rental perspective specifically for bike rental shops, providing inventory first rentals, ideal for bike renting. They are also consistently rolling out updates and improvements. Cons It takes a little while to figure out how it works but they provide materials to help with learning and using the software. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) We had been using FareHarbor and CheckFront a couple years ago, but were no longer actively using it, got back into renting and they would not give us a new account with them, so we had to look elsewhere and glad we did! Because BRM offers much more targeted features more suited to our needs. Review Source NF Nic F. BD Automotive Used the software for: 6-12 months ### "A+ customer support, but needs additional features to fully address business needs" January 16, 2023 3.0 Dealing with BRM is great. Technically, it could use a bit more customization for a rental business like ours. Overall, it's a good product and serves it's purpose well. Pros Customer service is fantastic. Very quick to respond, understands my questions better than I do, and always has an answer (albeit not always a solution) that makes sense and allows for understanding between my team and BRM. Keep up the great communication as you work towards building out your feature set. Cons Feature sets didn't match up extremely well with our business initiatives. However, we were still able to get the job done with what is currently offered. Reason for choosing bike.rent Manager High ratings overall compared to other products Review Source Response from Taste Provence September 11, 2023 Hello Nic Thank you for taking the time to share your feedback with us. We greatly appreciate your detailed insights into your experience using bike.rent Manager and your kind words about our customer support team. Your input is invaluable as we work towards building a more robust and customizable platform. Rest assured, we're committed to making bike.rent Manager an even better fit for businesses like yours. Thank you for choosing bike.rent Manager as your rental management solution, and for your encouraging words. If you ever have more feedback or specific feature requests, please feel free to contact us. We're here to support your business's success. Best Regards, BRM Team JM Jonny M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Very good software, essential to our business" July 21, 2020 5.0 I spent a great deal of time researching POS/Asset allocation systems and came accross BRM a few years ago. \[SENSITIVE CONTENT HIDDEN\] sorted us out and we have used it ever since. It seems to have grown much larger which is great too see. Great for small firm and larger fleets. We have 50-100 bikes dependent on season and works well, they have scope for larger fleets 1000+ too I understand. Pros So much customization and features available, we use only a small amount of the functionality. Online Booking, Digital Waivers, Mechanics records, Rental Bike Allocation- its all there. It is integral to how our systems operate and we love it. We can accurately see how many rental bikes we have available, or hired out (and to who). Reports with statistics great too- as well as customers signing in on Tablets. We have recently moved our Online Booking to Bike Rental Manager (was with Rezdy before) but have made it work with BRM and it is great, can highly recommend. We also link it with Lightspeed POS system which is helpful. Cons Not a huge amount. New features sometimes take a bit of getting used to for the staff, but it is all there to make the system better so we lean to roll with it (and of course it is actually better than the older version) Reason for choosing bike.rent Manager In late 2016/early 2017 there werent a huge amount of options similar to Bike Rental Manger Available so we took a trial on BRM and have stayed with it since. Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Used Bike Rental Manager for our asset allocations and Rezdy for our online booking due to network of suppliers we could reach. After COVID lockdowns and streamlining costs, we decided to integrate our online booking all to BRM. Took a bit of time setting up the online booking wizard but happy we have done as it all works relatively seamlessly. Review Source Response from Taste Provence July 24, 2020 Many thanks, Jonny, plenty of exciting new things on the BRM horizon too! I'd like to add that you've always been a pleasure to work with. Best of luck for season ahead. CK Caitlin K. Reservations Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Super helpful for our bike reservations" December 30, 2020 5.0 Customer service is very responsive and helpful. The system also has a lot of step-by-step explanations and tutorials for common issues and questions. Pros BRM has been really helpful at helping me manage last minute bike reservations, which used to be the most stressful part of my job. Now setting up reservations and charging people is quick and easy. Cons I wish there were more flexibility for complicated reservations, like if a person switches bikes partway through a rental I actually have to create two separate reservations for each set of dates, and that gets tricky if the person is part of a family with other bikes in the reservation. Sometimes BRM can't accommodate weird but common situations like that. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing bike.rent Manager Bike Rental Manager was most able to work with our current way of doing things to help us integrate a new system. Staff were knowledgable and helped us customize the set up. At PeekPro and Fareharbor the salespeople made promises about customizing software to meet our needs, but when it came to implementation we were bumped over to new people who hadn't been part of those initial conversations and could not deliver on what the salesperson had promised. At BRM it seems to be a smaller team and my communications with their staff have been consistently with several people that I now know and count on. I don't feel like I'm getting bumped around from person to person. We feel heard and valued. Review Source AD Anthony D. Sales & Service manager Recreational Facilities and Services Used the software for: 2+ years ### "BRM review" January 12, 2022 3.0 It's been good Pros Jeremy is great, he is a lot of help and super quick to fix any issues. Cons Reporting features could definitely have more data, and the reservations page could use some help to make sure times update correctly. Alternatives considered [Booxi](https://www.capterra.com/p/143085/booxi/) Reason for choosing bike.rent Manager Had more features that would benefit a bike shop Review Source DF Damian F. Partner Sporting Goods Used the software for: 6-12 months ### "Bike Rental Manager- Great Asset" December 13, 2022 5.0 Very positive- in use - development and excellent real person back up. Pros This software is easy to use on it's own.However, all of the 4 main software/ products we use have their own individual "logic process line and terminology" which doesn't always cross over which can be frustrating for new users. Cons Bit slow at times when using - although not sure if this is our connection etc Reason for choosing bike.rent Manager From looking at sites using it already. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) BRM offered a more specific bolt on to our business Review Source MC Matt C. Head of Cycle operations Leisure, Travel & Tourism Used the software for: 6-12 months ### "Essential addition " October 29, 2021 5.0 Overall my experience has been excellent, \[SENSITIVE CONTENT\] has either helped where required or directed me to the appropriate person or link. Any tickets raised have been resolved in very good time. Pros The accurate usage data was lacking before, we can accurately price bikes at the end of their use on our fleet. Maintenance records mean no more paper or excel! A massive reduction in man hours. Online booking has transformed our hire business. Cons For want of a better way of saying it, a grasp of tech makes the setup easier. All covered in help topics and with support. Its easy to get going and navigate but if you are capable with tech and back office of various software you would be much quicker. Nothing off putting but an honest reflection from someone that's about a 6/10 on the tech capability. Alternatives considered [Booqable](https://www.capterra.com/p/138689/Booqable/) Reason for choosing bike.rent Manager Its platform looked much better suited to how we imagined the integration and I'd had experience of the product in brief before. Review Source Response from Taste Provence November 3, 2021 Hi Matt, many thanks for your kind words and feedback. We will continue to make improvements to functionality and usability and have some very exciting changes coming soon. DT Dan T. Director/Owner Hospitality Used the software for: 6-12 months ### "River Riders 'Powered by BRM'." April 6, 2021 4.0 I'm happy with the increase in capabilities and potential of BRM for River Riders. Based on this I'm confident we can continue to grow our rental operation with BRM. Pros BRM to Stripe to XERO(accounting software) integration made book keeping much more efficient and online payments increased. When given the option to complete a booking form or express booking via BRM the majority of customers choose to use BRM Cons Training staff how to make manual bookings and use brm. Setting up bike servicing processes. Glitches with loading the app. Limited functionality on mobile device. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing bike.rent Manager BRM is a dedicated bike rental platform.A bike rental system made for bike rental companies by bike rental experts.Excellent onboarding customer support from \[SENSITIVE CONTENT HIDDEN\] and the team at BRM.Simple fixed and transparent pricing structure.Potential to scale up the fleet and mange a large fleet. Review Source Response from Taste Provence July 12, 2021 Many thanks for your kind words and feedback. We are continuing our development of BRM features and usability improvements and are committed to helping all our customers be more successful in their rental operations. Some exciting stuff coming up in the next 6 months! DaDT Dan and Dynell T. Owners Leisure, Travel & Tourism Used the software for: 1-2 years ### "River Riders use of BRM." March 10, 2022 4.0 Seemless set up and activation, instant results, integral software for our business and lots of potential to continue working with BRM to achieve a world class service for our customers. Pros Online bookings increased. Easy to train staff to use and customers to book bikes. Cons There's alot of potential to completely automate and integrate with other tech, apps and crms. Finding time to schedule time to explore this potential and create a road map specific to River Riders with BRM is very challenging. Reason for choosing bike.rent Manager Non of these products are dedicated bike rental products. Review Source LF Lyndon F. Hire manager Retail Used the software for: 2+ years ### "Perfect for our needs!" February 25, 2021 5.0 An invaluable asset booking system for our hire fleet, especially during peak season. Pros Easy to understand user interface. Also very easy to swap assets on bookings and customize dates. Cons The removal of the battery system and barcode mode on the maintenance side. We had a completely digitized method of checking bikes and to see what was ready / available which has been removed on the latest overhaul. I hope this feature comes back! Review Source Response from Taste Provence March 3, 2021 Hi Lyndon, many thanks for your kind words. Regarding your comments about the battery and barcode mode... Actually, both features exist in BRM2.0 and are better than ever. Many apologies for not making that clear enough! We just renamed them to avoid confusion. 'Battery' became 'service points' (to avoid confusion with all e-bikes) 'Barcode mode' became 'Handsfree Mode' (to avoid confusion with other parts of the system which support barcodes) We'll reach out in person to arrange 1-1 training for these items. Happy Renting! best regards, the BRM Team MN Mike N. Owner/CEO Sporting Goods Used the software for: 1-2 years ### "BRM for granular level management of your rental fleet" September 4, 2020 4.0 Bike Rental Manager has changed the nature of my business. The team at BRM is responsive and helpful. The product is improving weekly. I would recommend it. Pros BRM has allowed me to have complete control over my rental fleet. No more guessing which bikes are supposed to go where, no more overbooking, no more angry customers. Cons BRM is going through some major updates and improvements. The team at BRM is so fast that sometimes the updates catch my employees off guard. Getting this level of detail and control can create complexity in the user interface, and while there is consistent improvement in the product , you need daily exposure to the system and UI to be proficient. Reason for choosing bike.rent Manager Because it included cradle to grave tracking for each asset, and allowed me to have total control of my rental inventory. Review Source ID Ignacio D. Owner Sports Used the software for: 6-12 months ### "Great tool" October 19, 2021 5.0 Great experience overall. BRM gets your operations easy and simple. 100% recomended if you want to get your rental business to the next level. Pros BRM gets our operations much easier than it was before. The shared inventory between on-line and in store gear is a key tool to be able to rent on-line without compromising our operations. Cons There is no local on-line payment processor for my country (Chile). It gets us a lot of work manually processing reservations Reason for choosing bike.rent Manager Because of the "on-line/in sotre" combined reservation functions Review Source LB Lígia B. Administrative Sports Used the software for: Less than 6 months ### "Experts on bike rental management " September 18, 2024 5.0 Really good experience, easy to manage and understand, perfect to maximize our rentals. Pros Easy and simple Helps a lot on booking management Support always available to help out Cons Just some details that could make bookings easier Review Source Response from Taste Provence September 25, 2024 Thanks, Lígia! We are constantly improving and refining our solutions to best serve our customers. We appreciate your review very much A big thanks from the BRM team! EM Elizabeth M. Managing director Leisure, Travel & Tourism Used the software for: 2+ years ### "Managing Director" February 8, 2021 5.0 Great product, great team, wonderful customer service. Highly recommended. Pros We love the ease of use of this software for managing an ever changing and evolving fleet of bikes. Cons There were a few glitches with MAC products but the company has amazing customer service and immediately have always resolved any issue we may have been experiencing. Review Source Response from Taste Provence March 17, 2021 Many thanks Elizabeth. We're continually striving to make the software and our service as good as it possibly can be. Really enjoy working with you and your dedicated team. Happy Renting! JMH Jean Michel H. Owner Manager Sports Used the software for: 2+ years ### "France Bike Rentals " July 24, 2020 5.0 Bike Rental activity requires a tool like Bike Rental Manager. At the level we're working it would be impossible to work without such a tool. Pros This software is exactly what we need for managing our bike rental activity. In my opinion it is the only very specific software on the market, built for bike rental purpose. Cons Nothing that we don't really like in Bike Rental Manager. Review Source BC Ben C. MD Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great for bike rental" July 9, 2021 5.0 Pros Good Value, does all the essentials very well, very responsive support team Cons Admin user experience could be improved in places, but we are seeing improvements on a regular basis Would like to see integration with third party booking (booking.com, tripadvisor, airbnb etc.) Review Source Response from Taste Provence July 14, 2021 Hi Ben, many thanks for your kind words and feedback. Yes, as you say, we are making improvements all the time, and in fact are growing our engineering team to move even faster. best, the BRM Team. OE Oliver E. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Plug and play" November 9, 2021 4.0 It was really a tool to get online booking live for us. Havent used a lot of the other functionality yet but that will come in time. Overall its been very good for a small business and looks to have good potential as we grow. Pros Pretty easy to set up and use "out of the box" - I didn't want to have to become a software developer and BRM was pretty easy to implement for someone who isnt an IT person. Cons Processing payments is a bit confusing. For a smaller fleet, I had to use workarounds to manage our inventory as i wanted to. Reservations view isnt really compatible with a laptop screen. Review Source SL Simon L. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "The Obvious Choice!" February 28, 2021 5.0 efficient and appropriately priced! Pros We sampled, tested and immersed ourselves in all systems we could find for bike rental. BRM was the obvious choice and on the occasions we needed assistance - the online help facility and personal help was exceptional! My confidence in our new venture is supported by \[SENSITIVE CONTENT HIDDEN\] and the BRM system! I can not be more positive! The future is bright! Cons It just works! There is nothing more to add! Review Source Response from Taste Provence March 3, 2021 Many thanks Simon for the kind words! We are excited to have you onboard and look forward to working with you. the BRM Team. AO Ashleigh O. Company Director Sports Used the software for: Less than 6 months ### "Brilliant Service " October 8, 2020 5.0 Brilliant. \[SENSITIVE CONTENT HIDDEN\] is great. Pros It is set up in a way that makes it very intuitive to use. Cons Only because my business is different to other bike hire businesses, it would be good to have inventory management capabilities that deal with the complexities of the different services my company offers. Therefore meaning the meta model in place enables both bicycles and bicycle accessories to have a one-to-many relationship to the various service packages offered. Reason for choosing bike.rent Manager The trial makes it very easy to set up the service and the BRM team are very proactive with getting in touch to see if there is anything they can do to help. Review Source JM Jeff M. Used the software for: ### "Great solution for bike shops" September 12, 2016 5.0 We're a small shop but do a big rental business. We really needed a comprehensive system that was within our price range, and BRM was the answer. We've been using it for a year now and it has improved our efficiency greatly, plus the Online Booking Wizard has reduced our workload tremendously. I was going to give only 4 stars for ease of use, but I have to say that simplicity hinders flexibility; something this powerful will take a bit of time to master, yet my staff was using the system successfully within 1-2 days. And the customer support deserves 6 stars, so my review would average out to 5 stars anyway. Make that 6-1/2 because value deserves 6 stars as well. My compliments to Doug and his team, despite the difference in time zones, we always get quick answers to our questions, and their on-line Knowledge Base is very comprehensive as well. Review Source Response from Taste Provence September 13, 2016 Hi Jeff, many thanks for the kind words, and great review. We've got some good innovations coming for 'ease of use' too, to try and earn a real 5\*! OO Onno O. CEO Used the software for: Less than 6 months ### "Great tool to lend many bikes" April 3, 2018 5.0 Pros easy to use, great support, nice staff, We have been looking for a long time to get a software like this, which specializes in the bicycle rental. Keep it up Cons It would be nice if there were all menu items in German. Then the incorporation of employees would be a little faster. But you can not have everything ;-) We are happy so far! Review Source LS Lauren S. Director of Outdoor center Sports Used the software for: Less than 6 months ### "BRM survey answers" January 28, 2021 5.0 The opportunity for people to be sure that they will have gear waiting for them is very important to us. Pros The ease of use once you get started. Good Cons Being able to get answers to questions a bit sooner. Review Source LY Luke Y. Owner Renewables & Environment Used the software for: Less than 6 months ### "Got me up and running fast" February 24, 2017 5.0 It's been great and now I get the hang of it I find it very easy and reliable. No paper or fuss. Keeps track of all my bookings. Easy to edit. Stoked to work with you folks. Looking forward to automation! Pros User friendly, customisable. Response rate. Backup. Pricing. Online booking system for mobile Cons Sometimes confusing Review Source MG Michelle G. Marketing Director/shareholder Used the software for: ### "outstanding service and responsiveness to client needs" April 23, 2015 5.0 in a sector that requires very specialist knowledge, BRM is the only package that does precisely what it says on the tin. software for managing a fleet of rental bikes. developers respond quickly to issues and functionality is being enhanced constantly. Review Source Response from Taste Provence April 23, 2015 Hi Michelle, many thanks for your kind words. We are also striving to get a 5 in the ease of use box! we are constantly working to improve the user experience, so please continue to send in any suggestions. Doug Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.