# bike.rent Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is bike.rent Manager the right Rental solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132953/Bike-Rental-Manager/reviews --- bike.rent Manager 4.7 (76) [View alternatives](https://www.capterra.com/p/132953/Bike-Rental-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of bike.rent Manager Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews AB Alicia B Co-OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Bike Reservation Manager is built from a bike rental perspective specifically for bike rental shops, providing inventory first rentals, ideal for bike renting.“ May 30, 2025 EW Ernst W ShopkeeperSporting Goods, 51 - 200 employeesUsed the software for: Less than 6 months. “We reached the limit of artickels we can put in to it. How can we make some free space to adres this problem?“ March 29, 2023 LB Lígia B AdministrativeSports, 2 - 10 employeesUsed the software for: Less than 6 months. “Helps a lot on booking management“ September 18, 2024 DF Damian F PartnerSporting Goods, 11 - 50 employeesUsed the software for: 6-12 months. “Bit slow at times when using - although not sure if this is our connection etc“ December 13, 2022 LL Lisa L Booking AssistSporting Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Absolutely essential to the success of this business, we use what works and this definately does a stellar job for inventory control of rental fleet and booking reservations.“ February 9, 2023 JD James D OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Visually my eye get distracted moving amongst all the info on a page.“ May 25, 2022 DT Dan and Dynell T OwnersLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Seemless set up and activation, instant results, integral software for our business and lots of potential to continue working with BRM to achieve a world class service for our customers.“ March 10, 2022 JC Jon C ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Also you cannot report a service entry without the service level resetting to 100. “ September 17, 2021 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marco M. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Thank you BRM" January 20, 2022 5.0 I'm more than satisfied with BRM! Pros Our Bike Rental management went from paper only to BRM and it simply changed everything inside our office. Cons I'd like to have more possibilities with extras (price/availability). Review Source AB Alicia B. Co-Owner Retail Used the software for: 1-2 years ### "Perfect for Bike Rental Shops" May 30, 2025 5.0 Pros Bike Reservation Manager is built from a bike rental perspective specifically for bike rental shops, providing inventory first rentals, ideal for bike renting. They are also consistently rolling out updates and improvements. Cons It takes a little while to figure out how it works but they provide materials to help with learning and using the software. Switched from [Checkfront](https://www.capterra.com/p/99249/Checkfront/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) We had been using FareHarbor and CheckFront a couple years ago, but were no longer actively using it, got back into renting and they would not give us a new account with them, so we had to look elsewhere and glad we did! Because BRM offers much more targeted features more suited to our needs. Review Source NF Nic F. BD Automotive Used the software for: 6-12 months ### "A+ customer support, but needs additional features to fully address business needs" January 16, 2023 3.0 Dealing with BRM is great. Technically, it could use a bit more customization for a rental business like ours. Overall, it's a good product and serves it's purpose well. Pros Customer service is fantastic. Very quick to respond, understands my questions better than I do, and always has an answer (albeit not always a solution) that makes sense and allows for understanding between my team and BRM. Keep up the great communication as you work towards building out your feature set. Cons Feature sets didn't match up extremely well with our business initiatives. However, we were still able to get the job done with what is currently offered. Reason for choosing bike.rent Manager High ratings overall compared to other products Review Source Response from Taste Provence September 11, 2023 Hello Nic Thank you for taking the time to share your feedback with us. We greatly appreciate your detailed insights into your experience using bike.rent Manager and your kind words about our customer support team. Your input is invaluable as we work towards building a more robust and customizable platform. Rest assured, we're committed to making bike.rent Manager an even better fit for businesses like yours. Thank you for choosing bike.rent Manager as your rental management solution, and for your encouraging words. If you ever have more feedback or specific feature requests, please feel free to contact us. We're here to support your business's success. Best Regards, BRM Team JM Jonny M. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Very good software, essential to our business" July 21, 2020 5.0 I spent a great deal of time researching POS/Asset allocation systems and came accross BRM a few years ago. \[SENSITIVE CONTENT HIDDEN\] sorted us out and we have used it ever since. It seems to have grown much larger which is great too see. Great for small firm and larger fleets. We have 50-100 bikes dependent on season and works well, they have scope for larger fleets 1000+ too I understand. Pros So much customization and features available, we use only a small amount of the functionality. Online Booking, Digital Waivers, Mechanics records, Rental Bike Allocation- its all there. It is integral to how our systems operate and we love it. We can accurately see how many rental bikes we have available, or hired out (and to who). Reports with statistics great too- as well as customers signing in on Tablets. We have recently moved our Online Booking to Bike Rental Manager (was with Rezdy before) but have made it work with BRM and it is great, can highly recommend. We also link it with Lightspeed POS system which is helpful. Cons Not a huge amount. New features sometimes take a bit of getting used to for the staff, but it is all there to make the system better so we lean to roll with it (and of course it is actually better than the older version) Reason for choosing bike.rent Manager In late 2016/early 2017 there werent a huge amount of options similar to Bike Rental Manger Available so we took a trial on BRM and have stayed with it since. Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Used Bike Rental Manager for our asset allocations and Rezdy for our online booking due to network of suppliers we could reach. After COVID lockdowns and streamlining costs, we decided to integrate our online booking all to BRM. Took a bit of time setting up the online booking wizard but happy we have done as it all works relatively seamlessly. Review Source Response from Taste Provence July 24, 2020 Many thanks, Jonny, plenty of exciting new things on the BRM horizon too! I'd like to add that you've always been a pleasure to work with. Best of luck for season ahead. CK Caitlin K. Reservations Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Super helpful for our bike reservations" December 30, 2020 5.0 Customer service is very responsive and helpful. The system also has a lot of step-by-step explanations and tutorials for common issues and questions. Pros BRM has been really helpful at helping me manage last minute bike reservations, which used to be the most stressful part of my job. Now setting up reservations and charging people is quick and easy. Cons I wish there were more flexibility for complicated reservations, like if a person switches bikes partway through a rental I actually have to create two separate reservations for each set of dates, and that gets tricky if the person is part of a family with other bikes in the reservation. Sometimes BRM can't accommodate weird but common situations like that. Alternatives considered [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing bike.rent Manager Bike Rental Manager was most able to work with our current way of doing things to help us integrate a new system. Staff were knowledgable and helped us customize the set up. At PeekPro and Fareharbor the salespeople made promises about customizing software to meet our needs, but when it came to implementation we were bumped over to new people who hadn't been part of those initial conversations and could not deliver on what the salesperson had promised. At BRM it seems to be a smaller team and my communications with their staff have been consistently with several people that I now know and count on. I don't feel like I'm getting bumped around from person to person. We feel heard and valued. Review Source AD Anthony D. Sales & Service manager Recreational Facilities and Services Used the software for: 2+ years ### "BRM review" January 12, 2022 3.0 It's been good Pros Jeremy is great, he is a lot of help and super quick to fix any issues. Cons Reporting features could definitely have more data, and the reservations page could use some help to make sure times update correctly. Alternatives considered [Booxi](https://www.capterra.com/p/143085/booxi/) Reason for choosing bike.rent Manager Had more features that would benefit a bike shop Review Source DF Damian F. Partner Sporting Goods Used the software for: 6-12 months ### "Bike Rental Manager- Great Asset" December 13, 2022 5.0 Very positive- in use - development and excellent real person back up. Pros This software is easy to use on it's own.However, all of the 4 main software/ products we use have their own individual "logic process line and terminology" which doesn't always cross over which can be frustrating for new users. Cons Bit slow at times when using - although not sure if this is our connection etc Reason for choosing bike.rent Manager From looking at sites using it already. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) BRM offered a more specific bolt on to our business Review Source MC Matt C. Head of Cycle operations Leisure, Travel & Tourism Used the software for: 6-12 months ### "Essential addition " October 29, 2021 5.0 Overall my experience has been excellent, \[SENSITIVE CONTENT\] has either helped where required or directed me to the appropriate person or link. Any tickets raised have been resolved in very good time. Pros The accurate usage data was lacking before, we can accurately price bikes at the end of their use on our fleet. Maintenance records mean no more paper or excel! A massive reduction in man hours. Online booking has transformed our hire business. Cons For want of a better way of saying it, a grasp of tech makes the setup easier. All covered in help topics and with support. Its easy to get going and navigate but if you are capable with tech and back office of various software you would be much quicker. Nothing off putting but an honest reflection from someone that's about a 6/10 on the tech capability. Alternatives considered [Booqable](https://www.capterra.com/p/138689/Booqable/) Reason for choosing bike.rent Manager Its platform looked much better suited to how we imagined the integration and I'd had experience of the product in brief before. Review Source Response from Taste Provence November 3, 2021 Hi Matt, many thanks for your kind words and feedback. We will continue to make improvements to functionality and usability and have some very exciting changes coming soon. DT Dan T. Director/Owner Hospitality Used the software for: 6-12 months ### "River Riders 'Powered by BRM'." April 6, 2021 4.0 I'm happy with the increase in capabilities and potential of BRM for River Riders. Based on this I'm confident we can continue to grow our rental operation with BRM. Pros BRM to Stripe to XERO(accounting software) integration made book keeping much more efficient and online payments increased. When given the option to complete a booking form or express booking via BRM the majority of customers choose to use BRM Cons Training staff how to make manual bookings and use brm. Setting up bike servicing processes. Glitches with loading the app. Limited functionality on mobile device. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing bike.rent Manager BRM is a dedicated bike rental platform.A bike rental system made for bike rental companies by bike rental experts.Excellent onboarding customer support from \[SENSITIVE CONTENT HIDDEN\] and the team at BRM.Simple fixed and transparent pricing structure.Potential to scale up the fleet and mange a large fleet. Switched from [Bookit](https://www.capterra.com/p/22687/Bookit/) Bookit was originally designed for accommodation providers vs activity providers. Review Source Response from Taste Provence July 12, 2021 Many thanks for your kind words and feedback. We are continuing our development of BRM features and usability improvements and are committed to helping all our customers be more successful in their rental operations. Some exciting stuff coming up in the next 6 months! CR Carlos R. IT Sports Used the software for: Less than 6 months ### "A+ Team - Thank you!" October 3, 2024 5.0 Great! is the best way to describe it. I want to thank \[sensitive content hidden\] and everyone on your team that help us during the setup and issues on the way. They were very friendly and professional. Pros The flexibility and adaptability the platform offers to run our business the way we want. Cons Honestly, I haven't found anything I don't like yet. Alternatives considered [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Reason for choosing bike.rent Manager Reviews from other companies like ours. Review Source Response from Taste Provence October 21, 2024 Hi Carlos, We are constantly improving and refining our solutions to best serve our customers. We appreciate your review very much A big thanks from the BRM team! JP Joanna P. Cycle Liaison and Shop Manager Sports Used the software for: 1-2 years ### "BRM is an excellent tool " November 30, 2022 5.0 Very happy with the program and beyond impressed with the customer service. I'd especially like to say that I hope the CS agents are paid generously for the work they do. They are the reason I am sold on this service. Without them, I'd shop around more. Program is great, but a work in progress, as all computer programs are. Having excellent CS is what keeps customers. Pros We could not function as effectively as we are without it. BRM manages our rental fleet very well, and gives me a ton of tools to manage the bikes. Cons I would like to see a feature to record bike services for customer bikes, not just our rental fleet maintenance records. Reason for choosing bike.rent Manager Because the rental management seems far superior to anything else I saw at the time. Review Source OO Ondrej O. Mechanic Sporting Goods Used the software for: Less than 6 months ### "Does what we need and the support is great" December 3, 2021 4.0 Brm allows us to offer customers smooth and easy experience doing their online booking, as well as a quick in store booking interface. The most critical ux facing the customer has minimal obstacles. Pros Smooth work flow after using the software for a while. Web interface and user experience on the front end is great, and it does a lot of work you wouldn't think of for you. Support is amazing too. Cons Searching for settings or features can be a bit tricky, the ux is constantly improving but still has some ways to go. Review Source jP jordi P. manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "The best suited solution for our scooter rental business" July 25, 2020 4.0 The overall experience is excellent. It makes my life easier. Our business is very small for now, but we hope it will grow and feel BRM will be a key tool enabling that growth. When we started last year we sought the best possible solution to start our rental business on solid IT foundations. BRM has proved to be the right choice. Pros It integrates bookings, inventory management and reporting in a way that is suited to our business. It is easy to use and reliable. Customer support is reliable too. They are also striving to improve and add features continuously. Cons I would very much like them to have a mobile app from which to control the backend of my business. Reason for choosing bike.rent Manager Because we were given an online presentation in which we were able to ask all our questions and in which we were able to understand clearly what was being offered and how it would fit in with our business. Review Source BJ Ben J. Onwer Sports Used the software for: 2+ years ### "Easy to use and lots of features " September 15, 2021 5.0 We use it, love it and love seeing new feature pop up. Instant chat customer service would be great! Very happy with thenproduct Pros Was of use, click and drag, inventory input Cons Blocking out no hire days on bikes loop, online booking system has to many sliders to interstate onto a mobile device Review Source Response from Taste Provence October 1, 2021 Hi Ben, many thanks for your feedback and review. Many improvements to service and features are in the pipeline to be announced shortly. RB Robert B. Manager Sports Used the software for: 2+ years ### "Great software" July 21, 2020 5.0 Very good and helpful Pros They put a lot of thought in it and it’s highly customizable to your needs. New features are implemented every year Cons It’s hard to get into. Might be solved due to version 2.0. Some system issues occasionally cause problems. 99.9% of the time it works perfectly fine but these 0.01 are still an issue sometimes. (Caused double booking recently - but we are optimistic that these problems will be solved in the future) Reason for choosing bike.rent Manager Specialization on bikes and delivery options etc Review Source JG Jillian G. Owner Sports Used the software for: 1-2 years ### "BRM User" February 12, 2021 5.0 The customer service, response times, etc. are amazing - 10/10 Pros It is very customizable, and the learning curve was fairly simple. Cons No real con's... In my business I do not use the software to its full potential. In that, I think sometimes I miss some of the ways to make shortcuts or 100% understand the workings of the software. Switched from [Cheqroom](https://www.capterra.com/p/140824/CHEQROOM/) BRM is bike focused. Review Source Response from Taste Provence March 3, 2021 Many thanks Jillian! here's to a very successful 2021! best, the BRM Team. BC Ben C. MD Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great for bike rental" July 9, 2021 5.0 Pros Good Value, does all the essentials very well, very responsive support team Cons Admin user experience could be improved in places, but we are seeing improvements on a regular basis Would like to see integration with third party booking (booking.com, tripadvisor, airbnb etc.) Review Source Response from Taste Provence July 14, 2021 Hi Ben, many thanks for your kind words and feedback. Yes, as you say, we are making improvements all the time, and in fact are growing our engineering team to move even faster. best, the BRM Team. OE Oliver E. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Plug and play" November 9, 2021 4.0 It was really a tool to get online booking live for us. Havent used a lot of the other functionality yet but that will come in time. Overall its been very good for a small business and looks to have good potential as we grow. Pros Pretty easy to set up and use "out of the box" - I didn't want to have to become a software developer and BRM was pretty easy to implement for someone who isnt an IT person. Cons Processing payments is a bit confusing. For a smaller fleet, I had to use workarounds to manage our inventory as i wanted to. Reservations view isnt really compatible with a laptop screen. Review Source SL Simon L. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "The Obvious Choice!" February 28, 2021 5.0 efficient and appropriately priced! Pros We sampled, tested and immersed ourselves in all systems we could find for bike rental. BRM was the obvious choice and on the occasions we needed assistance - the online help facility and personal help was exceptional! My confidence in our new venture is supported by \[SENSITIVE CONTENT HIDDEN\] and the BRM system! I can not be more positive! The future is bright! Cons It just works! There is nothing more to add! Review Source Response from Taste Provence March 3, 2021 Many thanks Simon for the kind words! We are excited to have you onboard and look forward to working with you. the BRM Team. AO Ashleigh O. Company Director Sports Used the software for: Less than 6 months ### "Brilliant Service " October 8, 2020 5.0 Brilliant. \[SENSITIVE CONTENT HIDDEN\] is great. Pros It is set up in a way that makes it very intuitive to use. Cons Only because my business is different to other bike hire businesses, it would be good to have inventory management capabilities that deal with the complexities of the different services my company offers. Therefore meaning the meta model in place enables both bicycles and bicycle accessories to have a one-to-many relationship to the various service packages offered. Reason for choosing bike.rent Manager The trial makes it very easy to set up the service and the BRM team are very proactive with getting in touch to see if there is anything they can do to help. Review Source JM Jeff M. Used the software for: ### "Great solution for bike shops" September 12, 2016 5.0 We're a small shop but do a big rental business. We really needed a comprehensive system that was within our price range, and BRM was the answer. We've been using it for a year now and it has improved our efficiency greatly, plus the Online Booking Wizard has reduced our workload tremendously. I was going to give only 4 stars for ease of use, but I have to say that simplicity hinders flexibility; something this powerful will take a bit of time to master, yet my staff was using the system successfully within 1-2 days. And the customer support deserves 6 stars, so my review would average out to 5 stars anyway. Make that 6-1/2 because value deserves 6 stars as well. My compliments to Doug and his team, despite the difference in time zones, we always get quick answers to our questions, and their on-line Knowledge Base is very comprehensive as well. Review Source Response from Taste Provence September 13, 2016 Hi Jeff, many thanks for the kind words, and great review. We've got some good innovations coming for 'ease of use' too, to try and earn a real 5\*! OO Onno O. CEO Used the software for: Less than 6 months ### "Great tool to lend many bikes" April 3, 2018 5.0 Pros easy to use, great support, nice staff, We have been looking for a long time to get a software like this, which specializes in the bicycle rental. Keep it up Cons It would be nice if there were all menu items in German. Then the incorporation of employees would be a little faster. But you can not have everything ;-) We are happy so far! Review Source LS Lauren S. Director of Outdoor center Sports Used the software for: Less than 6 months ### "BRM survey answers" January 28, 2021 5.0 The opportunity for people to be sure that they will have gear waiting for them is very important to us. Pros The ease of use once you get started. Good Cons Being able to get answers to questions a bit sooner. Review Source LY Luke Y. Owner Renewables & Environment Used the software for: Less than 6 months ### "Got me up and running fast" February 24, 2017 5.0 It's been great and now I get the hang of it I find it very easy and reliable. No paper or fuss. Keeps track of all my bookings. Easy to edit. Stoked to work with you folks. Looking forward to automation! Pros User friendly, customisable. Response rate. Backup. Pricing. Online booking system for mobile Cons Sometimes confusing Review Source MG Michelle G. Marketing Director/shareholder Used the software for: ### "outstanding service and responsiveness to client needs" April 23, 2015 5.0 in a sector that requires very specialist knowledge, BRM is the only package that does precisely what it says on the tin. software for managing a fleet of rental bikes. developers respond quickly to issues and functionality is being enhanced constantly. Review Source Response from Taste Provence April 23, 2015 Hi Michelle, many thanks for your kind words. We are also striving to get a 5 in the ease of use box! we are constantly working to improve the user experience, so please continue to send in any suggestions. Doug Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.