--- title: "bike.rent Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is bike.rent Manager the right Equipment Rental solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/132953/Bike-Rental-Manager/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- bike.rent Manager 4.7 (76) [View alternatives](https://www.capterra.com/p/132953/Bike-Rental-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of bike.rent Manager Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews AB Alicia B Co-OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Bike Reservation Manager is built from a bike rental perspective specifically for bike rental shops, providing inventory first rentals, ideal for bike renting.“ May 30, 2025 EW Ernst W ShopkeeperSporting Goods, 51 - 200 employeesUsed the software for: Less than 6 months. “We reached the limit of artickels we can put in to it. How can we make some free space to adres this problem?“ March 29, 2023 LL Lisa L Booking AssistSporting Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Absolutely essential to the success of this business, we use what works and this definately does a stellar job for inventory control of rental fleet and booking reservations.“ February 9, 2023 DF Damian F PartnerSporting Goods, 11 - 50 employeesUsed the software for: 6-12 months. “Bit slow at times when using - although not sure if this is our connection etc“ December 13, 2022 LB Lígia B AdministrativeSports, 2 - 10 employeesUsed the software for: Less than 6 months. “Helps a lot on booking management“ September 18, 2024 JD James D OwnerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Visually my eye get distracted moving amongst all the info on a page.“ May 25, 2022 DT Dan and Dynell T OwnersLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Seemless set up and activation, instant results, integral software for our business and lots of potential to continue working with BRM to achieve a world class service for our customers.“ March 10, 2022 JC Jon C ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Also you cannot report a service entry without the service level resetting to 100. “ September 17, 2021 ## Showing most helpful reviews Showing 1-25 of 76 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer CEO Used the software for: 3-5 years ### "Thank you BRM" January 21, 2022 5.0 I'm more than satisfied with BRM! Pros Our Bike Rental management went from paper only to BRM and it simply changed everything inside our office. Cons I'd like to have more possibilities with extras (price/availability). Review Source R Reviewer Co-Owner Used the software for: 1-3 years ### "Perfect for Bike Rental Shops" June 3, 2025 5.0 Pros Bike Reservation Manager is built from a bike rental perspective specifically for bike rental shops, providing inventory first rentals, ideal for bike renting. They are also consistently rolling out updates and improvements. Cons It takes a little while to figure out how it works but they provide materials to help with learning and using the software. Review Source R Reviewer BD Used the software for: Less than 1 year ### "A+ customer support, but needs additional features to fully address business needs" January 18, 2023 3.0 Dealing with BRM is great. Technically, it could use a bit more customization for a rental business like ours. Overall, it's a good product and serves it's purpose well. Pros Customer service is fantastic. Very quick to respond, understands my questions better than I do, and always has an answer (albeit not always a solution) that makes sense and allows for understanding between my team and BRM. Keep up the great communication as you work towards building out your feature set. Cons Feature sets didn't match up extremely well with our business initiatives. However, we were still able to get the job done with what is currently offered. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Very good software, essential to our business" July 24, 2020 5.0 I spent a great deal of time researching POS/Asset allocation systems and came accross BRM a few years ago. \[SENSITIVE CONTENT HIDDEN\] sorted us out and we have used it ever since. It seems to have grown much larger which is great too see. Great for small firm and larger fleets. We have 50-100 bikes dependent on season and works well, they have scope for larger fleets 1000+ too I understand. Pros So much customization and features available, we use only a small amount of the functionality. Online Booking, Digital Waivers, Mechanics records, Rental Bike Allocation- its all there. It is integral to how our systems operate and we love it. We can accurately see how many rental bikes we have available, or hired out (and to who). Reports with statistics great too- as well as customers signing in on Tablets. We have recently moved our Online Booking to Bike Rental Manager (was with Rezdy before) but have made it work with BRM and it is great, can highly recommend. We also link it with Lightspeed POS system which is helpful. Cons Not a huge amount. New features sometimes take a bit of getting used to for the staff, but it is all there to make the system better so we lean to roll with it (and of course it is actually better than the older version) Review Source R Reviewer Reservations Manager Used the software for: 1-3 years ### "Super helpful for our bike reservations" January 4, 2021 5.0 Customer service is very responsive and helpful. The system also has a lot of step-by-step explanations and tutorials for common issues and questions. Pros BRM has been really helpful at helping me manage last minute bike reservations, which used to be the most stressful part of my job. Now setting up reservations and charging people is quick and easy. Cons I wish there were more flexibility for complicated reservations, like if a person switches bikes partway through a rental I actually have to create two separate reservations for each set of dates, and that gets tricky if the person is part of a family with other bikes in the reservation. Sometimes BRM can't accommodate weird but common situations like that. Review Source R Reviewer Sales & Service manager Used the software for: 3-5 years ### "BRM review" January 13, 2022 3.0 It's been good Pros Jeremy is great, he is a lot of help and super quick to fix any issues. Cons Reporting features could definitely have more data, and the reservations page could use some help to make sure times update correctly. Review Source R Reviewer Partner Used the software for: Less than 1 year ### "Bike Rental Manager- Great Asset" December 15, 2022 5.0 Very positive- in use - development and excellent real person back up. Pros This software is easy to use on it's own.However, all of the 4 main software/ products we use have their own individual "logic process line and terminology" which doesn't always cross over which can be frustrating for new users. Cons Bit slow at times when using - although not sure if this is our connection etc Review Source R Reviewer Head of Cycle operations Used the software for: Less than 1 year ### "Essential addition " November 3, 2021 5.0 Overall my experience has been excellent, \[SENSITIVE CONTENT\] has either helped where required or directed me to the appropriate person or link. Any tickets raised have been resolved in very good time. Pros The accurate usage data was lacking before, we can accurately price bikes at the end of their use on our fleet. Maintenance records mean no more paper or excel! A massive reduction in man hours. Online booking has transformed our hire business. Cons For want of a better way of saying it, a grasp of tech makes the setup easier. All covered in help topics and with support. Its easy to get going and navigate but if you are capable with tech and back office of various software you would be much quicker. Nothing off putting but an honest reflection from someone that's about a 6/10 on the tech capability. Review Source R Reviewer Director/Owner Used the software for: Less than 1 year ### "River Riders 'Powered by BRM'." April 7, 2021 4.0 I'm happy with the increase in capabilities and potential of BRM for River Riders. Based on this I'm confident we can continue to grow our rental operation with BRM. Pros BRM to Stripe to XERO(accounting software) integration made book keeping much more efficient and online payments increased. When given the option to complete a booking form or express booking via BRM the majority of customers choose to use BRM Cons Training staff how to make manual bookings and use brm. Setting up bike servicing processes. Glitches with loading the app. Limited functionality on mobile device. Review Source R Reviewer Owners Used the software for: 1-3 years ### "River Riders use of BRM." March 14, 2022 4.0 Seemless set up and activation, instant results, integral software for our business and lots of potential to continue working with BRM to achieve a world class service for our customers. Pros Online bookings increased. Easy to train staff to use and customers to book bikes. Cons There's alot of potential to completely automate and integrate with other tech, apps and crms. Finding time to schedule time to explore this potential and create a road map specific to River Riders with BRM is very challenging. Review Source R Reviewer Mechanic Used the software for: Less than 1 year ### "Does what we need and the support is great" December 7, 2021 4.0 Brm allows us to offer customers smooth and easy experience doing their online booking, as well as a quick in store booking interface. The most critical ux facing the customer has minimal obstacles. Pros Smooth work flow after using the software for a while. Web interface and user experience on the front end is great, and it does a lot of work you wouldn't think of for you. Support is amazing too. Cons Searching for settings or features can be a bit tricky, the ux is constantly improving but still has some ways to go. Review Source R Reviewer manager Used the software for: 1-3 years ### "The best suited solution for our scooter rental business" July 31, 2020 4.0 The overall experience is excellent. It makes my life easier. Our business is very small for now, but we hope it will grow and feel BRM will be a key tool enabling that growth. When we started last year we sought the best possible solution to start our rental business on solid IT foundations. BRM has proved to be the right choice. Pros It integrates bookings, inventory management and reporting in a way that is suited to our business. It is easy to use and reliable. Customer support is reliable too. They are also striving to improve and add features continuously. Cons I would very much like them to have a mobile app from which to control the backend of my business. Review Source R Reviewer Onwer Used the software for: 3-5 years ### "Easy to use and lots of features " September 16, 2021 5.0 We use it, love it and love seeing new feature pop up. Instant chat customer service would be great! Very happy with thenproduct Pros Was of use, click and drag, inventory input Cons Blocking out no hire days on bikes loop, online booking system has to many sliders to interstate onto a mobile device Review Source R Reviewer Owner Used the software for: Less than 1 year ### "I onboarded and never looked back" September 21, 2022 5.0 10 star experience Pros From start to finish this product is built for equipment rental....especially for bike rentals it does wonders.. Clients will choose bikes, sizes, accessories, drop-off location and pay....without one single call or email...... AMAZING... Cons None at the moment for me...maybe when creating a booking manually you could input both first and last name...other than that...excellent Review Source R Reviewer Owner Used the software for: 3-5 years ### "I like it" January 4, 2021 4.0 the new version has simplified all the management of personal data and configuration. Obviously there were some bugs, which would have made it difficult to use if this hadn't been a year with few orders due to lock downs Pros Perfect for bicycles rental shop. The management of deliveries, at least in my fundamental case, is unfortunately a separate module (this is the reason for the 3 stars on functionality) Cons on smartphone (ANDROID) it cannot be used, fields are missing and the screen does not scroll Review Source R Reviewer Owner Manager Used the software for: 3-5 years ### "France Bike Rentals " July 30, 2020 5.0 Bike Rental activity requires a tool like Bike Rental Manager. At the level we're working it would be impossible to work without such a tool. Pros This software is exactly what we need for managing our bike rental activity. In my opinion it is the only very specific software on the market, built for bike rental purpose. Cons Nothing that we don't really like in Bike Rental Manager. Review Source R Reviewer MD Used the software for: 1-3 years ### "Great for bike rental" July 14, 2021 5.0 Pros Good Value, does all the essentials very well, very responsive support team Cons Admin user experience could be improved in places, but we are seeing improvements on a regular basis Would like to see integration with third party booking (booking.com, tripadvisor, airbnb etc.) Review Source R Reviewer Director Used the software for: Less than 1 year ### "Plug and play" November 15, 2021 4.0 It was really a tool to get online booking live for us. Havent used a lot of the other functionality yet but that will come in time. Overall its been very good for a small business and looks to have good potential as we grow. Pros Pretty easy to set up and use "out of the box" - I didn't want to have to become a software developer and BRM was pretty easy to implement for someone who isnt an IT person. Cons Processing payments is a bit confusing. For a smaller fleet, I had to use workarounds to manage our inventory as i wanted to. Reservations view isnt really compatible with a laptop screen. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "The Obvious Choice!" March 3, 2021 5.0 efficient and appropriately priced! Pros We sampled, tested and immersed ourselves in all systems we could find for bike rental. BRM was the obvious choice and on the occasions we needed assistance - the online help facility and personal help was exceptional! My confidence in our new venture is supported by \[SENSITIVE CONTENT HIDDEN\] and the BRM system! I can not be more positive! The future is bright! Cons It just works! There is nothing more to add! Review Source R Reviewer Company Director Used the software for: Less than 1 year ### "Brilliant Service " October 15, 2020 5.0 Brilliant. \[SENSITIVE CONTENT HIDDEN\] is great. Pros It is set up in a way that makes it very intuitive to use. Cons Only because my business is different to other bike hire businesses, it would be good to have inventory management capabilities that deal with the complexities of the different services my company offers. Therefore meaning the meta model in place enables both bicycles and bicycle accessories to have a one-to-many relationship to the various service packages offered. Review Source R Reviewer ### "Great solution for bike shops" September 15, 2016 5.0 We're a small shop but do a big rental business. We really needed a comprehensive system that was within our price range, and BRM was the answer. We've been using it for a year now and it has improved our efficiency greatly, plus the Online Booking Wizard has reduced our workload tremendously. I was going to give only 4 stars for ease of use, but I have to say that simplicity hinders flexibility; something this powerful will take a bit of time to master, yet my staff was using the system successfully within 1-2 days. And the customer support deserves 6 stars, so my review would average out to 5 stars anyway. Make that 6-1/2 because value deserves 6 stars as well. My compliments to Doug and his team, despite the difference in time zones, we always get quick answers to our questions, and their on-line Knowledge Base is very comprehensive as well. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Great tool to lend many bikes" April 4, 2018 5.0 Pros easy to use, great support, nice staff, We have been looking for a long time to get a software like this, which specializes in the bicycle rental. Keep it up Cons It would be nice if there were all menu items in German. Then the incorporation of employees would be a little faster. But you can not have everything ;-) We are happy so far! Review Source R Reviewer Director of Outdoor center Used the software for: Less than 1 year ### "BRM survey answers" February 2, 2021 5.0 The opportunity for people to be sure that they will have gear waiting for them is very important to us. Pros The ease of use once you get started. Good Cons Being able to get answers to questions a bit sooner. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Got me up and running fast" February 26, 2017 5.0 It's been great and now I get the hang of it I find it very easy and reliable. No paper or fuss. Keeps track of all my bookings. Easy to edit. Stoked to work with you folks. Looking forward to automation! Pros User friendly, customisable. Response rate. Backup. Pricing. Online booking system for mobile Cons Sometimes confusing Review Source R Reviewer Marketing Director/shareholder ### "outstanding service and responsiveness to client needs" May 17, 2017 5.0 in a sector that requires very specialist knowledge, BRM is the only package that does precisely what it says on the tin. software for managing a fleet of rental bikes. developers respond quickly to issues and functionality is being enhanced constantly. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.