# NaviNet Open Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NaviNet Open Software - reviews, pricing plans, popular comparisons to other Hospital Management products and more. Source: https://www.capterra.com/p/132973/NaviNet-Open --- # NaviNet Open Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) NaviNet Open ## What is NaviNet Open? Cloud-based platform designed for hospitals that helps manage communications and payments between patients and health plan providers. ## What is NaviNet Open used for? [Hospital Management](https://www.capterra.com/hospital-management-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NaviNet Open?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://nanthealth.com&name=NaviNet Open) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NaviNet Open 4.0 (16) VS. [4.5 (29)](https://www.capterra.com/p/172299/Health-Cloud/#reviews) Starting Price Contact vendor Starting Price $350 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (16) Ease Of Use 4.3 (29) Value For Money 4.4 (11) Value For Money 4.1 (25) Customer Service 3.9 (14) Customer Service 4.3 (25) ## NaviNet Open alternatives [4.4 (207)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (50)](https://www.capterra.com/p/10009271/Service-Center-Clearinghouse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (61)](https://www.capterra.com/p/138518/eHospital-Systems/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (27)](https://www.capterra.com/p/92918/TheraOffice/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132973/NaviNet-Open/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Claims Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Medical Billing 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Out-Patient Management 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Care of patients who do not stay overnight In-Patient Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Care of patients who are admitted and stay in the hospital overnight NaviNet Open 4 features Process of submitting and following up on claims with insurance companies Care of patients who are admitted and stay in the hospital overnight Manage billing and payments for a healthcare provider Care of patients who do not stay overnight Features 3.9 (16) 3.9 Based on 16 reviews ## Pricing Value for money 4.4 (11) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.4 (11) 4.4 Based on 11 reviews ## Support, customer service and training options Customer Service 3.9 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (14) 3.9 Based on 14 reviews ## User reviews Overall rating 4.0 Based on 16 reviews Filter by rating 5(7) 4(4) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent AT Andrew T. Chiropractor Hospital & Health Care ### "Couldn’t bill without it" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 4, 2023 Pros They help us find insurances and coverages for our patients. Cons Hard to navigate at first but once you get it, it’s useful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vishal P. Senior Account Receivable Hospital & Health Care ### "NaviNet is Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 29, 2022 Overall I am having very good experience using NaviNet and I always recommend this to my other friends as it is user friendly. Pros When it comes to in and out patient management and claims management, NaviNet is best according to me. Cons I have used this for 4.5 years. Till now I have not noticed any major cons for this website. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EE Elaine E. LCSW Mental Health Care ### "Truly the worst program I have ever used" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 17, 2022 Horrible. It has made it difficult to practice and near impossible to get paid. Pros Absolutely nothing. I believe it was set up to prevent providers from getting paid. Cons Difficult to use. Support is awful. You'll listen to a recording about how you should only use navinet and then - get this - it will say, "Can I help you with anything else?" Even though it hasn't done ANYTHING. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Cassandra L. Office Manager Mental Health Care ### "NantHealth" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2021 Navivet has given me a great outlook on programming and the content is readable and accurate. They give messages about your company that are needed for any future endeavors. If I have any questions, the staff is always friendly and very helpful. Pros This is a very easy system to navigate. We haven't purchased the other insurance company sites because we currently have access to them all from the original payors. I can use NantHealth with AmeriHealth Caritas of LA and find all of my patients who are with this company. They have added some payors but we have access to those payor sites so we won't subscribe for the additional payors unless it is necessary. The site also allows access to billing system and all claims that have been filed with the payor. You can correct any claims and send them back to be reprocessed at any time within the allowed time frame. Cons There are not too many issues found wrong with this program. It's very easy to navigate and the claims and patient information is constantly updated so No I don't have anything negative to say about this program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Ana C. Medical Biller Hospital & Health Care ### "It’s a good tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 April 21, 2021 It’s not a horrible choice to use, it does take time to understand and use. Pros This is a good tool to use and have but it’s not my favorite. There are some features that are great to use but there’s other features that is not so user friendly. It all depends what information that you will need. Cons This product for me is not as user friendly as the other products that I have used in the past. There are certain tool within this product that is not user friendly but there are some things that are useful for what you need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ND Nancy D. Compliance Medical Practice ### "Difficult to navigate" 4.0 Overall Rating 4.0 4.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 18, 2020 Easier user access from the admin would be a big help. Pros I like that you don't have to pay to subscribe to this service and once you're in you have access to helpful information. Cons Getting to a user in this platform is tedious and time-consuming and the website is hard to navigate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jessica C. Insurance Biller Health, Wellness and Fitness ### "Great Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2019 Have been using this program for years and its easy to use and very convenient if your an insurance biller like me. Pros Website is easy to navigate, regardless of all the tab options their are! Checking explination of benefits are easy too. Cons So many clicks to get to things, its not as integrated as it could be but it is a pretty big site so it is understandable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LF Lisa F. Billing manager Health, Wellness and Fitness ### "navinet" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 17, 2019 We no longer have to sit for an hour on the phone to check claims or do authorizations. This is a major time saver Pros This software is great for checking claim status and eligibility and also submitting authorizations online. Cons Would like to be able to go straight from eligibility for a patient to check claims from the same screen instead of re-entering info in claim status. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Tina C. Office Manager Medical Practice ### "NaviNet" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 8, 2019 Pros I am able to get some referral information which is helpful. Cons I think there should be more training to see what all it can do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kristen H. Certified Ambulance Coder Hospital & Health Care ### "Navinet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 25, 2019 Pros I like the ease of use. It is convenient to be able to access multiple health insurances through one account. You can check the status of claims, do claim investigations, check a patient's eligibility and benefits. It is highly convenient. Cons I don't think that there is anything specifically I don't like about it. I know with a few of the insurance companies, it won't let you search a patient by anything but their member id but I'm sure that is the fault of the insurance company and NOT Navinet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132973/NaviNet-Open/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Availity vs NaviNet Open](https://www.capterra.com/compare/68854-132973/Availity-vs-NaviNet-Open)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)