# NaviNet Open Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NaviNet Open the right Hospital Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132973/NaviNet-Open/reviews --- NaviNet Open 4 (16) [View alternatives](https://www.capterra.com/p/132973/NaviNet-Open/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NaviNet Open Ease of use 3.7 Customer Service 3.9 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vishal P. Senior Account Receivable Hospital & Health Care Used the software for: 2+ years ### "NaviNet is Best" November 29, 2022 5.0 Overall I am having very good experience using NaviNet and I always recommend this to my other friends as it is user friendly. Pros When it comes to in and out patient management and claims management, NaviNet is best according to me. Cons I have used this for 4.5 years. Till now I have not noticed any major cons for this website. Review Source CL Cassandra L. Office Manager Mental Health Care Used the software for: 1-2 years ### "NantHealth" August 25, 2021 5.0 Navivet has given me a great outlook on programming and the content is readable and accurate. They give messages about your company that are needed for any future endeavors. If I have any questions, the staff is always friendly and very helpful. Pros This is a very easy system to navigate. We haven't purchased the other insurance company sites because we currently have access to them all from the original payors. I can use NantHealth with AmeriHealth Caritas of LA and find all of my patients who are with this company. They have added some payors but we have access to those payor sites so we won't subscribe for the additional payors unless it is necessary. The site also allows access to billing system and all claims that have been filed with the payor. You can correct any claims and send them back to be reprocessed at any time within the allowed time frame. Cons There are not too many issues found wrong with this program. It's very easy to navigate and the claims and patient information is constantly updated so No I don't have anything negative to say about this program. Review Source ME Melody E. Billing Manager Assistant Mental Health Care Used the software for: 1-2 years ### "Gets the job done but difficult to follow the flow of the program at first" May 2, 2019 3.0 I work in the billing department at a counseling center. We use this site to verify benefits for providers and occasionally to update provider information. I only use this website 1-2 times a week and it took me a couple months to get the hang of where the menu options are that I needed. Normally I can figure it out quickly, but the flow of this program didn't make sense to me initially and took some time to get used to. Now that I figured it out, I'm good to go. It's beneficial to be able to verify insurance benefits online for clients, and it speeds up the process tremendously over having to call in for benefits. All the information I need is there. I'm grateful for the tool, but wish it was more user friendly and easier to find the things I need. Pros You can check benefits for various types of insurance companies and update staff information online. Doing things online is always a plus and speeds up most processes. Cons The menu options do not flow well, options can be hard to find, and generally speaking it's not very user friendly. Review Source JM Jessica M. Billing Coordinator Medical Practice Used the software for: 2+ years ### "Great Website" April 9, 2019 5.0 Pros Being able to submit claims, instead of going through a 3rd party company, search claims details, pulling benefits for patients. Being able to view and print EOB and remittance advice reports. Being able to check the allowance inquiry for new codes that are added to system. Cons It would be a little more helpful if you had more choices to pick from when pulling pt insurance if pt does not have their ID card with them at the time of visit. Review Source AK Amber K. Admin Manager Medical Practice Used the software for: 2+ years ### "Great Resource" April 5, 2019 5.0 Pros It is easy to navigate and find patient insurance information Cons Customer Service isn't that great, normally they try to redirect you to their website but some things are not easily found. When you ask customer service to help you navigate the website a lot of them are unsure theirselves on how to use the site Review Source LF Lisa F. Billing manager Health, Wellness and Fitness Used the software for: 2+ years ### "navinet" September 17, 2019 3.0 We no longer have to sit for an hour on the phone to check claims or do authorizations. This is a major time saver Pros This software is great for checking claim status and eligibility and also submitting authorizations online. Cons Would like to be able to go straight from eligibility for a patient to check claims from the same screen instead of re-entering info in claim status. Review Source JC Jessica C. Insurance Biller Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Program" December 3, 2019 5.0 Have been using this program for years and its easy to use and very convenient if your an insurance biller like me. Pros Website is easy to navigate, regardless of all the tab options their are! Checking explination of benefits are easy too. Cons So many clicks to get to things, its not as integrated as it could be but it is a pretty big site so it is understandable. Review Source KH Kristen H. Certified Ambulance Coder Hospital & Health Care Used the software for: 2+ years ### "Navinet" July 25, 2019 5.0 Pros I like the ease of use. It is convenient to be able to access multiple health insurances through one account. You can check the status of claims, do claim investigations, check a patient's eligibility and benefits. It is highly convenient. Cons I don't think that there is anything specifically I don't like about it. I know with a few of the insurance companies, it won't let you search a patient by anything but their member id but I'm sure that is the fault of the insurance company and NOT Navinet. Review Source Tina C. Office Manager Medical Practice Used the software for: 2+ years ### "NaviNet" August 8, 2019 3.0 Pros I am able to get some referral information which is helpful. Cons I think there should be more training to see what all it can do. Review Source VR Verified Reviewer Insurance Coordinator Hospital & Health Care Used the software for: 2+ years ### "Could be better" May 22, 2018 4.0 Pros Love this software when I am looking up patients and eligibility for their medical insurance. Cons The biggest downfall is especially with Blue Cross I am not able to locate any dental benefits. Review Source AT Andrew T. Chiropractor Hospital & Health Care Used the software for: 2+ years ### "Couldn’t bill without it" August 4, 2023 4.0 Pros They help us find insurances and coverages for our patients. Cons Hard to navigate at first but once you get it, it’s useful. Review Source EE Elaine E. LCSW Mental Health Care Used the software for: 1-2 years ### "Truly the worst program I have ever used" August 17, 2022 1.0 Horrible. It has made it difficult to practice and near impossible to get paid. Pros Absolutely nothing. I believe it was set up to prevent providers from getting paid. Cons Difficult to use. Support is awful. You'll listen to a recording about how you should only use navinet and then - get this - it will say, "Can I help you with anything else?" Even though it hasn't done ANYTHING. Review Source jP jennifer P. Office Manager Used the software for: 2+ years ### "Great way to check benefits" February 22, 2018 5.0 Pros I like that I can check benefits and retrieve eobs on the site. It will also show me eobs for checks we have not yet received. Cons The site frequently requires that I change my password which becomes tedious. In addition there appears to be no way to alphabetize on eobs Review Source Danelle T. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "Old but infrequent user" December 13, 2016 4.0 I use this product a few times a month as needed for our practice to verify benefits & eligibility for our patients. Has worked when needed. System seems to run smoothly and information is reliable. Review Source ND Nancy D. Compliance Medical Practice Used the software for: 2+ years ### "Difficult to navigate" February 18, 2020 4.0 Easier user access from the admin would be a big help. Pros I like that you don't have to pay to subscribe to this service and once you're in you have access to helpful information. Cons Getting to a user in this platform is tedious and time-consuming and the website is hard to navigate. Review Source AC Ana C. Medical Biller Hospital & Health Care Used the software for: 6-12 months ### "It’s a good tool" April 21, 2021 3.0 It’s not a horrible choice to use, it does take time to understand and use. Pros This is a good tool to use and have but it’s not my favorite. There are some features that are great to use but there’s other features that is not so user friendly. It all depends what information that you will need. Cons This product for me is not as user friendly as the other products that I have used in the past. There are certain tool within this product that is not user friendly but there are some things that are useful for what you need. Review Source Similar Products Featured