--- title: "Benchmark Solutions Practice Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Benchmark Solutions Practice Management Software - reviews, pricing plans, popular comparisons to other Patient Management products and more." source_url: "https://www.capterra.com/p/132989/Benchmark-Practice-Management/" page_type: "product" language: "en" --- # Benchmark Solutions Practice Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Benchmark Solutions Practice Management ## What is Benchmark Solutions Practice Management? Streamline administrative tasks with Benchmark PM–a customizable, integrated practice management solution with customizable dashboards to stay on top of the financial health of your practice. Schedule and book appointments with ease – tomorrow or in three months. Benchmark PM integrates with Benchmark EHR and other EHR software seamlessly giving your a 360 degree view of your practice. ## What is Benchmark Solutions Practice Management used for? [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/) Top alternative Featured Overall rating Based on 134 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Benchmark Solutions Practice Management 4.8 (134) VS. [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting Price Contact vendor Starting Price $32 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (134) Ease Of Use 4.3 (913) Value For Money 4.8 (22) Value For Money 4.2 (603) Customer Service 4.8 (132) Customer Service 4.2 (815) ## Benchmark Solutions Practice Management alternatives [4.0 (41)](https://www.capterra.com/p/116370/PracticeSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 71% of reviewers rated it above 4 stars [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) [Insta](https://www.capterra.com/p/130501/Insta-HMS/) [3.6 (34)](https://www.capterra.com/p/130501/Insta-HMS/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 65% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130501/Insta-HMS/) Highest Rated [75health](https://www.capterra.com/p/140480/75health/) [4.4 (78)](https://www.capterra.com/p/140480/75health/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140480/75health/) ## FAQs about Benchmark Solutions Practice Management Overview ### What problems does Benchmark Solutions Practice Management solve? Benchmark Solutions Practice Management solves slow billing workflows, hard-to-track claims, confusing patient balances, and inefficient report generation by making scheduling, posting, statements, and claims management easier to navigate and faster to complete. Small to mid-sized medical practices, billing teams, front-desk staff, and practice managers benefit most from its dependable support and smooth onboarding. Answer based on 116 reviews Overview ### Which roles and teams benefit most from Benchmark Solutions Practice Management? Benchmark Solutions Practice Management is most used by office managers, practice administrators, and clinic leaders who oversee scheduling, billing, and daily operations. Front-desk and billing teams rely on it for patient intake, claims, and payment workflows, while clinicians and owners use it to improve documentation, visibility, and practice performance. Answer based on 28 reviews Overview ### What company size and specific industries is Benchmark Solutions Practice Management built for? Benchmark Solutions Practice Management targets privately owned ambulatory clinics, making it suitable for small to mid-sized healthcare practices that operate in outpatient care settings. It is designed for clinic organizations that need practice management support within ambulatory medical environments. Features and Usability ### What are the key features of Benchmark Solutions Practice Management? Benchmark Solutions Practice Management includes core billing and revenue cycle features like accounting, claims management, denial management, EDI, and payment processing. Reviewers also highlight practice operations features such as appointment scheduling, reporting, patient communications, and customizable workflows, with ease of use and responsive support standing out as key differentiators. Answer based on 79 reviews Getting Started and Support ### How good is the phone support? Benchmark Solutions Practice Management provides reliable phone support with knowledgeable staff who often resolve issues during the first call. Medical office teams value speaking with a live person who knows their setup, though some practices mention callback waits and occasional delays when immediate help is not available. Answer based on 19 reviews Getting Started and Support ### How fast is support response time? Benchmark Solutions Practice Management delivers generally prompt support response times, with many practices receiving same-day callbacks and quick answers. Medical offices appreciate the professional follow-through and problem solving, but response speed feels inconsistent for some teams when issues need research, call backs take longer, or system slowdowns interrupt work. Answer based on 17 reviews Getting Started and Support ### How helpful is the staff? Benchmark Solutions Practice Management offers friendly, helpful staff who guide practices through training, customization, and daily support. Many medical office teams describe the team as patient, responsive, and willing to adapt workflows, though a few practices wanted trainers with deeper clinical backgrounds during implementation and onboarding. Answer based on 15 reviews Getting Started and Support ### What training and onboarding options does Benchmark Solutions Practice Management offer? Benchmark Solutions Practice Management provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and self-paced video review for teams getting started with the software. Answer based on 3 reviews Getting Started and Support ### What customer support options does Benchmark Solutions Practice Management offer, and how do users rate the experience? Benchmark Solutions Practice Management offers email/help desk, FAQ/forum, knowledge base, and phone support. Users generally describe support as responsive, friendly, and knowledgeable, with quick callbacks and fast issue resolution. Some note occasional delays, limited support hours, and times when follow-up is not immediate, but overall experiences are positive. Answer based on 79 reviews ## Features AI summary Based on 1,461 Patient Management reviews Capterra data shows that buyers of Patient Management software rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Appointment Management** (**61%**) - **Billing & Invoicing** (**56%**) Benchmark Solutions Practice Management supports all three of the features reviewers value most: **HIPAA Compliant**, **Appointment Management**, and **Billing & Invoicing**. Together, these capabilities help businesses protect patient data, coordinate scheduling more efficiently, and manage charges and payments accurately, allowing teams to deliver organized and compliant patient care. HIPAA Compliant 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Billing & Invoicing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Patient Scheduling 4.2 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Calendar Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Patient Engagement 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Benchmark Solutions Practice Management 88 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bill Payment: Complete outstanding payments - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Claims Management: Process of submitting and following up on claims with insurance companies - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - EPCS Compliant: Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Orthopedics: Specialized software for Orthopedic practices - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - No-Show Tracking: Track and monitor patient no-show rates - On Call Scheduling: Track and organize on-call shifts - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Cancellation: Enables medical providers and/or patients to electronically cancel prescriptions - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Waiting Time Tracking: Estimated waiting time in the queue - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (134) 4.7 Based on 134 reviews ## Pricing Value for money 4.8 (22) ### Starting price Free trial not available Value for money 4.8 (22) 4.8 Based on 22 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (132) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (132) 4.8 Based on 132 reviews ## User reviews Overall rating 4.8 Based on 134 reviews Filter by rating 5(89) 4(43) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent RK Robert K. Manager Computer Software ### "General manager Tom" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 1, 2024 Good overall. Needs improvement in user interface and support Pros Easy to use for anybody, input data is simple and efficient Cons Integration to the-other systems, developing additional functions, design, details instructions about specific modues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Ajaykumar A. Physician Health, Wellness and Fitness ### "Physicians Perspective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 6, 2021 Now we are comfortable in this marriage. Pros I like the face-sheet. All pertinent information is on one page! Cons Transition was difficult because the trainer (applications person) was not a health care worker. Ideally, an office nurse or even a physician should have been recruited to work with the new customer. If I were to train another physician, on this software now that I have used it for 7 years, I could get them up and running in 2 days. Reasons for choosing Benchmark Solutions Practice Management We were already their customers for 23 years for billing and practice management. I felt that if I had complaints, I would be heard. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 3, 2021 Thank you for your review. We appreciate you being a loyal customer for so many years! CH Charlayne H. President Health, Wellness and Fitness ### "Great system " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 5, 2021 Overall, good. Sometimes it’s limited by only having one person fulfill each function. So, customization can take too long Pros The malleability of the system. We were able to customize Cons That it’s centered on medical practices and we are mental health Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TT TRUDY T. PRACTICE MANAGER Medical Practice ### "BENCHMARK OPINION" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2021 BENCHMARK IS ALWAYS EAGER TO LISTEN AND CHANGE OUR CONCERNS AS CAN Pros THE SYSTEM IS USER FRIENDLY AND DROP DOWN MENUS ARE A PLUS Cons A FEW REPORTING OPTIONS LIKE ENHANCES, ADDING INSURANCES NEED ENHANCED Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 3, 2021 We appreciate your feedback! AS Alicia S. Nurse practitioner Hospital & Health Care ### "Easy to use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2021 Pleasant and easy to work with Pros Support management and easy to learn and set up Cons With the upgrades, sometimes features you use may be changed, but the staff is quick to add them back if you use them Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DE Danny E. Business Manager Hospital & Health Care ### "Simplicity, Easy to use, Customizable, Excellent Support Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2021 Customer Service is very supportive. Pros The clearinghouse functionalities are built into the system. This makes it super easy to track claims report in real time. Cons Could use a task management module built in Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 3, 2021 We appreciate your feedback and for being a loyal customer for so many years! SK Sonya K. Billing Manager Medical Practice ### "Oncology Practice" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 5, 2021 Pros The support staff is excellent. The software is cloud based so it's up and running all the time. Cons The billing module seems like an add-on and on needs improvement, especially for a multi-physician practice. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 3, 2021 We are always working to improve our services so we appreciate your honest feedback. DS Debi S. Office Manager Hospital & Health Care ### "Excellent system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2021 Pros Product is easy to use. Integrated well with our processes. Cons Would like to see additional payment posting options added. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KW KATE W. PRACTICE ADMINISTRATOR Health, Wellness and Fitness ### "Long Time User" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 5, 2021 Benchmark has been with us for more than 15 years. The customer service is incomparable. Pros The software is easy to navigate and helps to streamline my daily workload. Cons Sometimes I cannot find the report that I need to create. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JU Jodie U. Practice Manager Medical Practice ### "Best out there by far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 15, 2021 I absolutely love the idea that if I need anything \[SENSITIVE CONTENT\] is easy to reach and is always helpful. We have been with Benchmark through all the changes and the system has remained easy to use which is extremely important in pain management minus the information above. Pros Easy to use! Everything is easy to find and easily managed. Cons Updates that screw up our system. Do not like that it can only go PM screen to Clinical and not the other way too. Sucks all the steps you have to do to attach a picture to the clinical screen. When a patient is deceased they chart should not vanish from our system. Insurance cards when expired should not vanish either. The card scan needs to be updated, hasn't been in over 6 years. It would be nice to be able to pick what is on the home screen (graphs) Reasons for choosing Benchmark Solutions Practice Management Our doctor can make his own templets. (Main Reason) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 16, 2021 Jodie, thank you very much for your review and feedback. It sounds like there are some issues we have not previously been made aware of and some items that we have solutions for today. Someone from our support team will be reaching out to cover these items with you. Thank you! [View all Reviews](https://www.capterra.com/p/132989/Benchmark-Practice-Management/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [athenaOne vs Benchmark Solutions Practice Management](https://www.capterra.com/compare/98735-132989/athenaOne-vs-Benchmark-Practice-Management)