# Benchmark Solutions Practice Management Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Benchmark Solutions Practice Management Software - reviews, pricing plans, popular comparisons to other Patient Management products and more.

Source: https://www.capterra.com/p/132989/Benchmark-Practice-Management

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# 

 Benchmark Solutions Practice Management Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Benchmark Solutions Practice Management

## What is Benchmark Solutions Practice Management?

Streamline administrative tasks with Benchmark PM–a customizable, integrated practice management solution with customizable dashboards to stay on top of the financial health of your practice. Schedule and book appointments with ease – tomorrow or in three months. Benchmark PM integrates with Benchmark EHR and other EHR software seamlessly giving your a 360 degree view of your practice.

## What is Benchmark Solutions Practice Management used for?

[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Patient Portal](https://www.capterra.com/patient-portal-software/)[Patient Management](https://www.capterra.com/patient-management-software/)

Top alternative

Featured

Overall rating

Based on 134 user reviews

Reviews sentiment

Positive

99%

Neutral

1%

Negative

0%

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Benchmark Solutions Practice Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.benchmarksystems.com/&name=Benchmark Solutions Practice Management)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Benchmark Solutions Practice Management

4.8 (134)

VS.

[4.0 (1,280)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/)

Starting Price

Contact vendor

Starting Price

$300

per user, per month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (134)

Ease Of Use

3.9 (910)

Value For Money

4.8 (22)

Value For Money

3.7 (600)

Customer Service

4.8 (132)

Customer Service

4.0 (812)

## Benchmark Solutions Practice Management alternatives

[4.0 (40)](https://www.capterra.com/p/116370/PracticeSuite/reviews/)

Starting price

$299.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

70%

of reviewers

rated it above 4 stars

Highest Rated

[4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[4.2 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[athenaOne](https://www.capterra.com/p/98735/athenaOne/)

[3.8 (910)](https://www.capterra.com/p/98735/athenaOne/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

70%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/98735/athenaOne/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Patient Engagement

4.4 (7)

42.86% of 7 reviewers that rated this feature as important or highly important

Allows medical providers to engage patients in a variety of ways to ensure their health.

Medical Billing

4.5 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Manage billing and payments for a healthcare provider

Multi-Physician

4.7 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

Supports practices with multiple healthcare professionals

Insurance Eligibility Verification

4.0 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Checking eligibility of patients for different insurance claims

Patient Records Management

4.8 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Patient Scheduling

4.2 (5)

40.00% of 5 reviewers that rated this feature as important or highly important

Book and manage patient appointments and follow-ups

Benchmark Solutions Practice Management 84 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Automatically create schedules based on business needs or employee availability and qualifications

Complete outstanding payments

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Process of submitting and following up on claims with insurance companies

Private online space that lets businesses securely share documents and provide information access to clients

Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Automated reminders and confirmations for booked appointments and events via text or email

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Accept and process credit card transactions

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Alter the layout and content of dashboards

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Electronic storage of drug information such as name, brand, appearance, etc.

Process of automatically notifying clients when payments fail to ensure invoices are paid

Transmit prescriptions to pharmacies electronically

Electronically collect payments for goods or services

Digitally sign online documents

Reminders sent via email

Create and securely store digital patient records

Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration)

Track and manage staff profiles, recruitment, schedules, productivity, career development and performance

Intended for medical use such as diagnosis, treatment, and consultation

Specialized software for Orthopedic practices

Compliant with HIPAA, which sets standards for sensitive patient data protection

Information, data and reports that are being tracked over time

Checking eligibility of patients for different insurance claims

Track and manage inventory levels to maintain proper supply

Store and view prior invoices for each account/client

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage billing and payments for a healthcare provider

Alerts/warnings for potential allergies or interactions triggered by medications

Administer and track medication inventory, schedules, dosage, and side-effects

Access software remotely via mobile devices

Manage and support multiple locations

Supports practices with multiple healthcare professionals

Track and monitor patient no-show rates

Track and organize on-call shifts

Allow communication between the company and patients via messages, SMS, emails, phone, and more

Allows medical providers to engage patients in a variety of ways to ensure their health.

Online portal where patients can access information such as health records, treatment plants, etc.

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Book and manage patient appointments and follow-ups

Tracking, managing, and initiating the transfer of funds for overdue customer payments

Track and organize physician schedules and pertinent information

Manage physician availability and schedules

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Enables medical providers and/or patients to electronically cancel prescriptions

Receive data and information in real time

Active reporting of data and metrics

Schedule repeating appointments based on a duration of time

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Document insurance payer providing an explanation of benefits (EOB).

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor sales and make necessary adjustment in order to increase demand and revenue

Plan availability and assign specific time slots for tasks and resources

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Online portal through which end users can access the system, manage tasks, or obtain information

Send messages via SMS

Create, manage and track all task activities and progression

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Estimated waiting time in the queue

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.7 (134)

4.7

Based on 134 reviews

## Pricing

Value for money

4.8 (22)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.8 (22)

4.8

Based on 22 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (132)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (132)

4.8

Based on 132 reviews

## User reviews

Overall rating

4.8

Based on 134 reviews

Filter by rating

5(89)

4(43)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

RK

Robert K.

Manager

Computer Software

### "General manager Tom"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

April 1, 2024

Good overall. Needs improvement in user interface and support

Pros

Easy to use for anybody, input data is simple and efficient

Cons

Integration to the-other systems, developing additional functions, design, details instructions about specific modues.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Ajaykumar A.

Physician

Health, Wellness and Fitness

### "Physicians Perspective"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 6, 2021

Now we are comfortable in this marriage.

Pros

I like the face-sheet. All pertinent information is on one page!

Cons

Transition was difficult because the trainer (applications person) was not a health care worker. Ideally, an office nurse or even a physician should have been recruited to work with the new customer. If I were to train another physician, on this software now that I have used it for 7 years, I could get them up and running in 2 days.

Reasons for choosing Benchmark Solutions Practice Management

We were already their customers for 23 years for billing and practice management. I felt that if I had complaints, I would be heard.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 3, 2021

Thank you for your review. We appreciate you being a loyal customer for so many years!

CH

Charlayne H.

President

Health, Wellness and Fitness

### "Great system "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

8/10

August 5, 2021

Overall, good. Sometimes it’s limited by only having one person fulfill each function. So, customization can take too long

Pros

The malleability of the system. We were able to customize

Cons

That it’s centered on medical practices and we are mental health

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TT

TRUDY T.

PRACTICE MANAGER

Medical Practice

### "BENCHMARK OPINION"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 5, 2021

BENCHMARK IS ALWAYS EAGER TO LISTEN AND CHANGE OUR CONCERNS AS CAN

Pros

THE SYSTEM IS USER FRIENDLY AND DROP DOWN MENUS ARE A PLUS

Cons

A FEW REPORTING OPTIONS LIKE ENHANCES, ADDING INSURANCES NEED ENHANCED

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 3, 2021

We appreciate your feedback!

AS

Alicia S.

Nurse practitioner

Hospital & Health Care

### "Easy to use "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 5, 2021

Pleasant and easy to work with

Pros

Support management and easy to learn and set up

Cons

With the upgrades, sometimes features you use may be changed, but the staff is quick to add them back if you use them

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DE

Danny E.

Business Manager

Hospital & Health Care

### "Simplicity, Easy to use, Customizable, Excellent Support Team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 5, 2021

Customer Service is very supportive.

Pros

The clearinghouse functionalities are built into the system. This makes it super easy to track claims report in real time.

Cons

Could use a task management module built in

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 3, 2021

We appreciate your feedback and for being a loyal customer for so many years!

SK

Sonya K.

Billing Manager

Medical Practice

### "Oncology Practice"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

August 5, 2021

Pros

The support staff is excellent. The software is cloud based so it's up and running all the time.

Cons

The billing module seems like an add-on and on needs improvement, especially for a multi-physician practice.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 3, 2021

We are always working to improve our services so we appreciate your honest feedback.

DS

Debi S.

Office Manager

Hospital & Health Care

### "Excellent system"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 5, 2021

Pros

Product is easy to use. Integrated well with our processes.

Cons

Would like to see additional payment posting options added.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KW

KATE W.

PRACTICE ADMINISTRATOR

Health, Wellness and Fitness

### "Long Time User"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 5, 2021

Benchmark has been with us for more than 15 years. The customer service is incomparable.

Pros

The software is easy to navigate and helps to streamline my daily workload.

Cons

Sometimes I cannot find the report that I need to create.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JU

Jodie U.

Practice Manager

Medical Practice

### "Best out there by far"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 15, 2021

I absolutely love the idea that if I need anything \[SENSITIVE CONTENT\] is easy to reach and is always helpful. We have been with Benchmark through all the changes and the system has remained easy to use which is extremely important in pain management minus the information above.

Pros

Easy to use! Everything is easy to find and easily managed.

Cons

Updates that screw up our system. Do not like that it can only go PM screen to Clinical and not the other way too. Sucks all the steps you have to do to attach a picture to the clinical screen. When a patient is deceased they chart should not vanish from our system. Insurance cards when expired should not vanish either. The card scan needs to be updated, hasn't been in over 6 years. It would be nice to be able to pick what is on the home screen (graphs)

Reasons for choosing Benchmark Solutions Practice Management

Our doctor can make his own templets. (Main Reason)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 16, 2021

Jodie, thank you very much for your review and feedback. It sounds like there are some issues we have not previously been made aware of and some items that we have solutions for today. Someone from our support team will be reaching out to cover these items with you. Thank you!

[View all Reviews](https://www.capterra.com/p/132989/Benchmark-Practice-Management/reviews/)

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Popular comparisons

[athenaOne vs Benchmark Solutions Practice Management](https://www.capterra.com/compare/98735-132989/athenaOne-vs-Benchmark-Practice-Management) 

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)