# Benchmark Solutions Practice Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Benchmark Solutions Practice Management the right Patient Management solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132989/Benchmark-Practice-Management/reviews --- Benchmark Solutions Practice Management 4.8 (134) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Benchmark Solutions Practice Management Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews DE Danny E Business ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “This makes it super easy to track claims report in real time.“ August 5, 2021 DB David B Systems AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The only big cons I have is that users are able to delete prior month transactions which makes the a/r go out of balance. “ June 10, 2021 AS Alicia S Nurse practitioner Hospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Pleasant and easy to work with“ August 5, 2021 JU Jodie U Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Sucks all the steps you have to do to attach a picture to the clinical screen. When a patient is deceased they chart should not vanish from our system.“ July 15, 2021 JU Jodie U Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Easy to use!“ July 15, 2021 JU Jodie U Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The card scan needs to be updated, hasn't been in over 6 years. “ July 15, 2021 DE Danny E Business ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Customer Service is very supportive.“ August 5, 2021 KW KATE W PRACTICE ADMINISTRATORHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The customer service is incomparable.“ August 5, 2021 ## Showing most helpful reviews Showing 1-25 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GN Gina N. Co-owner, Certified Professional Coder Hospital & Health Care Used the software for: 2+ years ### "Antworks Survey" July 29, 2020 5.0 Can not say enough about customer service or support. When we have had issues they are very prompt getting back with us and/or fixing whatever issue we have. Customer Support goes above and beyond! Pros Very user friendly, flow of charge entry very smooth, being able to put charges on hold and releasing when needing to bill. Submitting claims with a click of a button. Cons Not really a con but wish there was a way to group month end reports so you could just click a button and they would all run for each provider instead of clicking individually, Review Source KW KATE W. PRACTICE ADMINISTRATOR Health, Wellness and Fitness Used the software for: 2+ years ### "Long Time User" August 5, 2021 5.0 Benchmark has been with us for more than 15 years. The customer service is incomparable. Pros The software is easy to navigate and helps to streamline my daily workload. Cons Sometimes I cannot find the report that I need to create. Review Source CF Cindy F. Hospital & Health Care Used the software for: ### "Registered Nurse" August 28, 2014 2.5 Pros It's easy to use! Cons Satellite access is horrible! It goes in and out with storms. We need better access so there's no down time or shoddy in and out service. Review Source DH Donna H. Office Manager Medical Practice Used the software for: 1-2 years ### "Great customer service" March 13, 2020 5.0 Our practice made the switch to Antworks in 2018 and have been extremely happy with its functionality. PM system has great billing components. EHR system has customization for templates. Support calls are answered expediently and the customer services representatives are always polite and helpful. I have been in the healthcare industry for over 25yrs and they have the best customer services of any other software company I have dealt with in the past. I highly recommend them to any practice. Pros Great customer service and easy to use PM and EHR systems. Cons PM and EHR are 2 different applications. This is a minimal inconvenience. Review Source DE Danny E. Business Manager Hospital & Health Care Used the software for: 6-12 months ### "Simplicity, Easy to use, Customizable, Excellent Support Team" August 5, 2021 5.0 Customer Service is very supportive. Pros The clearinghouse functionalities are built into the system. This makes it super easy to track claims report in real time. Cons Could use a task management module built in Review Source Response from Benchmark Solutions Inc. September 3, 2021 We appreciate your feedback and for being a loyal customer for so many years! DS Debi S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent system" August 5, 2021 5.0 Pros Product is easy to use. Integrated well with our processes. Cons Would like to see additional payment posting options added. Review Source FH Fanny H. Office manager Mental Health Care Used the software for: 2+ years ### "Office Manager" August 17, 2020 5.0 extraordinary Pros easy and friendly to use, IT personal always available to help Cons I don't see anything that needs improvement the software is easy and friendly to use Review Source RK Robert K. Manager Computer Software Used the software for: I used a free trial ### "General manager Tom" April 1, 2024 4.0 Good overall. Needs improvement in user interface and support Pros Easy to use for anybody, input data is simple and efficient Cons Integration to the-other systems, developing additional functions, design, details instructions about specific modues. Review Source SF Sherry F. Office Manager Medical Practice Used the software for: 2+ years ### "Great customer service" August 7, 2018 5.0 Support is great! Pros Easy to use and navigate program. We have used this software for many years now and would recommend to other people that may be interested in this product Cons I do not have any negative comments or suggestions! All positive from my standpoint! No cons! Thanks Review Source TM Tracy M. Office Manager Medical Practice Used the software for: Less than 6 months ### "Glad we made the switch to Benchmark!" October 3, 2016 5.0 From the very beginning of our search for a new system/software, we were impressed with Benchmark. The customer service is excellent. Our personal experience with our salesperson, Mr. Ben Weaver, was above and beyond the level of customer service that we expect as a consumer. Customer support is just as wonderful. Training was clear and simple. The system is user friendly. Our experience overall has been a pleasant one. Pros The ease of the software. Customer support is extremely helpful, knowledgeable, courteous and responds within minutes. Cons A cloud based system is great however, computers and wi-fi are not always cooperative. That being said, I would recommend purchasing computers from Benchmark if you are in need of updating those as well. Review Source SS Sheri S. Used the software for: ### "" May 23, 2013 5.0 Wanted to let you know how pleased I have been with Benchmark's service since changing over. My only regret has been that we didn't make the change sooner! The woman I usually talk to in the support area has been a jewel and always responds QUICKLY to my needs. Just when I am panicked, she puts me at ease and walks me through whatever I need to do. Unlike other support teams, who have had me log a call and get a ticket number and then maybe call me back in 1 or 2 days. Most of the time I was speaking to a different person each time -- when I call Benchmark and speak with K, she knows who I am and remembers me. Review Source MW Monica W. Medical Practice Used the software for: Less than 6 months ### "The billing program is so user-friendly!" July 14, 2014 5.0 Pros I like the friendly and helpful staff. Also, the program is easy to use. I can't even begin to tell you how much easier it is to use than our past software programs. I love the reporting system. In the past, when dealing with our past software company, we would rarely receive a callback the same day when we had a question or a problem. However, at Benchmark, the support is great. I have worked with several different types of software, and this by far is the best one that I have ever used. Overall, this is an excellent program for any medical office. Cons I really have no complaints about the program that Benchmark provides. Review Source LP Lori P. Used the software for: ### "" May 23, 2013 5.0 I have been so pleased with the service and support I have received from Benchmark Systems since transitioning from another service. I was a bit scared to make a change after 8 years, but I wish I had done so sooner. The support staff is the best. They respond quickly to calls or emails, and are patient with not only explaining things but really take the time make sure you understand the information. Their website is also very easy to use and the EDI reports are clear to read and understand. I highly recommend Benchmark Systems. Review Source DC Dolly C. Used the software for: ### "" August 23, 2013 5.0 I love the support people. I have never had a problem with anyone, and things are always resolved quickly. Benchmark always calls me back quickly and are there to help when we need them. We have been with them so long and always get excellent service. I appreciate the way the customer service people talk me through things in a way that I can understand. They have helped with our efficiency tremendously, we just need to get our Doctor up to speed with the new stuff! The girls there are so sweet and I love them! Review Source MM Mary M. Medical Practice Used the software for: ### "Benchmark Systems Experience" December 17, 2013 5.0 Pros I love the fact that the staff are always friendly and helpful. It seems like they never have a bad day over there! They always fix my issues and make light of them. Cons Sometimes, it is difficult for me to wait on a call back while still trying to manage the office as well. Since we only have one phone line, it can be tough, but there is not much you can do to fix that. Review Source LC Larry C. Used the software for: ### "" August 23, 2013 4.5 Benchmark has been very consistent with the services they provide for our office. Very good quality product, as you get what you pay for. It functions well, and they show you the ins and outs when they come to train you on the software. Those guys are really smart, but do a brilliant job of making sure we understand each step we take in the programs. Using the software definitely takes some time getting used to, but the efficiency you gain is totally worth it! Review Source KW Krystal W. Medical Practice Used the software for: ### "Great Product" June 12, 2014 5.0 Pros If I have any questions or problems, I can get a hold of someone usually right away. The system is very easy to learn, I love the shortcuts and how I can have multiple screens up at the same time. Posting is much faster than the previous system that we had. Cons It freezes up sometimes and kicks us out, which is very inconvenient at times. Review Source MG Maggie G. Medical Practice Used the software for: ### "Software Review with Benchmark Systems" January 24, 2014 5.0 Pros Benchmark has been very good to us. Customer service is something they value, and you can tell that by the type of employees they have helping out. Cons Very few minor issues and no major issues as of yet. Minor issues are taken care of right away with support. Good support is something that you cannot put a price tag on. Review Source SM Sharon M. Medical Practice Used the software for: Less than 6 months ### "Support went above and beyond!" June 30, 2014 5.0 Pros Benchmark doesn't just settle for a solution; they keep trying until they find the optimal solution. We had an old server that we were unable to log into. It was extremely important that we have access to the information. Benchmark went above and beyond our expectations, and not only do we have access to the data, but they also helped fix a backup problem we were experiencing. The gentlemen who fixed this were nothing short of amazing! Cons There is nothing specific that I dislike about the product. Review Source LW Lisa W. Used the software for: ### "" September 4, 2013 5.0 One thing that I really like about Benchmark-Systems is the ease of use of their system. It is so user-friendly and anyone can learn how to use it in just a short amount of time. Customer support is outstanding and all issues are resolved in a timely manner! I can honestly say that there's really nothing that I don't like about Benchmark. I would recommend Benchmark in a heartbeat! Review Source KB Kathy B. Medical Practice Used the software for: ### "Support is Great!" April 21, 2014 5.0 Pros The support is the best part about Benchmark. Overall, I am very happy with the products, and the people in support are always available and able to answer my questions. Cons Benchmark is an overall great company. They have provided nothing less than exceptional products and such great service! Review Source LB Lisa B. Medical Practice Used the software for: ### "Extremely Satisfied Benchmark Customer" March 6, 2014 5.0 Pros We have complete confidence in Benchmark as our software provider and as a company. They have done an excellent job in partnering with us and supporting our software. Cons I have no complaints. I would recommend Benchmark to other admins and physicians ten times out of ten without a doubt. Review Source CW Cheryl W. Medical Practice Used the software for: ### "Best switch ever!" February 10, 2014 5.0 Pros Benchmark does their best to make sure you are satisfied with their products and to fix whatever they can to make it customizable to your liking. Cons They have supported our software system, so I cannot say that I like anything "least." Whatever I need, they have been able to help me. Review Source KG Kathleen G. Medical Practice Used the software for: ### "Benchmark is great!" January 13, 2014 5.0 Pros They have people who truly care about what we are doing here at the practice. They maintain a great relationship with customers. Cons It makes our job easier, so there's nothing I like least. Software has become a learning experience for all of us, but Benchmark has made it easier. Review Source WD Wanda D. Used the software for: ### "" August 23, 2013 5.0 With only a one doctor practice, we didn't know what kind of company to go to for our practice management. We didn't want anything huge, but we also wanted someone established enough to take care of our needs. We didn't want to spend the money to upgrade, but I am glad we did. We are extremely pleased with Benchmark as a whole. Very happy with the service. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.