# Page 2 | Benchmark Solutions Practice Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Benchmark Solutions Practice Management the right Patient Management solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132989/Benchmark-Practice-Management/reviews

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Benchmark Solutions Practice Management

4.8 (134)

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Last updated March 13th, 2026

# Page 2 - Reviews of Benchmark Solutions Practice Management

## Showing most helpful reviews

Showing 26-50 of 134 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JU

Jodie U.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "Best out there by far"

July 15, 2021

5.0

I absolutely love the idea that if I need anything \[SENSITIVE CONTENT\] is easy to reach and is always helpful. We have been with Benchmark through all the changes and the system has remained easy to use which is extremely important in pain management minus the information above.

Pros

Easy to use! Everything is easy to find and easily managed.

Cons

Updates that screw up our system. Do not like that it can only go PM screen to Clinical and not the other way too. Sucks all the steps you have to do to attach a picture to the clinical screen. When a patient is deceased they chart should not vanish from our system. Insurance cards when expired should not vanish either. The card scan needs to be updated, hasn't been in over 6 years. It would be nice to be able to pick what is on the home screen (graphs)

Reason for choosing Benchmark Solutions Practice Management

Our doctor can make his own templets. (Main Reason)

Review Source

Response from Benchmark Solutions Inc.

August 16, 2021

Jodie, thank you very much for your review and feedback. It sounds like there are some issues we have not previously been made aware of and some items that we have solutions for today. Someone from our support team will be reaching out to cover these items with you. Thank you!

DB

David B.  
Systems Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Great system!"

June 10, 2021

5.0

Pros

Software is easy to learn and use. Support is excellent!

Cons

The only big cons I have is that users are able to delete prior month transactions which makes the a/r go out of balance. We waste a lot of time on this every month end to get back in balance.

Review Source

Response from Benchmark Solutions Inc.

June 17, 2021

Thank you for your feedback David! Concerning your out of balance issues, we want to make sure you are aware of system safety nets in place to help you with this in the future. First, no transactions are technically ever deleted. These would be more accurately described as reversals that we then hide from view to make it easier on practices when reviewing a ticket. There is a setting that is easily configured by each user if they wish to see these reversals at any time allowing users to see all the original and reversing transactions made on each ticket that are otherwise hidden from view. Lastly, on many of our MTD/YTD reports we have a parameter that asks if you wish to view deleted transactions, again view this more as viewing reversals than deletions. By utilizing this parameter and training staff on proper accounting techniques you should always have balanced reports, even if something is reversed outside of the current financial period. Any questions, Support can help!

CG

Cassie G.  
Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "Antworks PM "

August 20, 2019

5.0

I really think this is a great product! Since it is so user friendly and easy to learn it makes training and use super simple! This makes transition for new people quick and training someone on a new part of the system also very easy.

Pros

The product is super user friendly. It is easy to learn and easy to train new users on. With great reports to help provide information to the business office on productivity is an added bonus. We are also able to find anything that has been entered into the system easily with a check and balance system...so errors are found fast and corrected. Great Practice Management software for the cost and versatility!

Cons

The only item that I would prefer all billing areas be under one tab. they are spread throughout the system.

Review Source

LC

Lisa C.  
Practice Manager  
Medical Practice  
Used the software for: 2+ years

### "AntWorks Healthcare Review"

August 17, 2020

4.0

We have been with AntWorks (previously Benchmark) since 2010. Prior to that we had 4 different EMRs that did not interface well with a PM system. I would not consider switching to another system now that we are so invested.

Pros

The system is fairly easy to use and interface between practice management software and EHR works well. The support staff is very helpful and quick to respond. The encounters are laid out very logically making chart review easier than other EHRs. I like that the software is web-based allowing me to easily work from anywhere.

Cons

The immunization feature is not user friendly. It does not easily allow correction of errors. We have found it difficult to utilize the tabular report feature. Information is not always accurate. Built in templates are adult based so as a pediatric office we've had to do a lot of templating.

Review Source

Response from Benchmark Solutions Inc.

November 10, 2020

We appreciate your review and we are working on our end to continuously improve our processes. We offer an abundance of pre-made templates for various specialties. Though some practices tend to need more customization than others, we do our best to work with each client 1:1 to ensure templates are set up for their practice to run efficiently. We also set up 1:1 training to alleviate the amount of reporting mistakes. Though we know errors happens, we work to ensure our customer support team responds in a timely manner to get things fixed. We appreciate your years of support!

RN

Ruth N.  
Clinic Director  
Medical Practice  
Used the software for: 2+ years

### "Okay You are the Best"

February 26, 2021

5.0

Here's our story: we have worked with Benchmark for years. We thought it was time to try another industry-specific software, so we began moving away from using Benchmark as a platform. We tried the new system for 7 months, but we are now are coming back to Benchmark for the sophisticated accounting software. We thought we had found a system better than Benchmark, but that was not the case for our accounting team. Benchmark includes a powerful billing system that saves us time as well as money. The support team (\[SENSITIVE CONTENT HIDDEN\]) deliver friendly, timely, and well tailored customer service. When we announced to our accounting team that we were transitioning back to Benchmark, they cheered.

Pros

The features I like best are the following: 1. Reports are specific and clean- from an Accounts Receivable perspective- they are user friendly. Our staff can easily see what is owed and what the client has paid. 2. When working with clients regarding their balances- you can easily see payments, write-offs and be able to answer their questions. 3. Open remit- payments done in a few hours compared to days. 4. You can bill secondary insurances so easily 5. Clean claims- before going to clearing house- you easily can see if there is a problem 6. Invoicing simple and easy

Cons

Outstanding accounting platform for medical- it will be perfect once we figure out payment integration.

Reason for choosing Benchmark Solutions Practice Management

The accounting system is a work horse- multiple layers.

Review Source

SK

Sonya K.  
Billing Manager  
Medical Practice  
Used the software for: 2+ years

### "Oncology Practice"

August 5, 2021

4.0

Pros

The support staff is excellent. The software is cloud based so it's up and running all the time.

Cons

The billing module seems like an add-on and on needs improvement, especially for a multi-physician practice.

Review Source

Response from Benchmark Solutions Inc.

September 3, 2021

We are always working to improve our services so we appreciate your honest feedback.

AA

Ajaykumar A.  
Physician  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Physicians Perspective"

August 6, 2021

5.0

Now we are comfortable in this marriage.

Pros

I like the face-sheet. All pertinent information is on one page!

Cons

Transition was difficult because the trainer (applications person) was not a health care worker. Ideally, an office nurse or even a physician should have been recruited to work with the new customer. If I were to train another physician, on this software now that I have used it for 7 years, I could get them up and running in 2 days.

Reason for choosing Benchmark Solutions Practice Management

We were already their customers for 23 years for billing and practice management. I felt that if I had complaints, I would be heard.

Review Source

Response from Benchmark Solutions Inc.

September 3, 2021

Thank you for your review. We appreciate you being a loyal customer for so many years!

AS

Alicia S.  
Nurse practitioner  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use "

August 5, 2021

5.0

Pleasant and easy to work with

Pros

Support management and easy to learn and set up

Cons

With the upgrades, sometimes features you use may be changed, but the staff is quick to add them back if you use them

Review Source

CH

Charlayne H.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Great system "

August 5, 2021

4.0

Overall, good. Sometimes it’s limited by only having one person fulfill each function. So, customization can take too long

Pros

The malleability of the system. We were able to customize

Cons

That it’s centered on medical practices and we are mental health

Review Source

RK

Robert K.  
Manager  
Computer Software  
Used the software for: I used a free trial

### "General manager Tom"

April 1, 2024

4.0

Good overall. Needs improvement in user interface and support

Pros

Easy to use for anybody, input data is simple and efficient

Cons

Integration to the-other systems, developing additional functions, design, details instructions about specific modues.

Review Source

MBR

Mary Beth R.  
RN  
Medical Practice  
Used the software for: 2+ years

### "Excellent customer service at Antworks"

January 4, 2018

4.0

Pros

Whenever I have a question or need help the customer service staff quickly contact me and provide expect help and assistance until the problem is resolved.

Review Source

KB

Kaye B.  
adm  
Medical Practice  
Used the software for: Less than 6 months

### "Best Decision Ever!"

December 17, 2020

5.0

Love the software, easy to use and Love the people behind the software. They made a wonderful product and they teach you how to use it easily.

Pros

We were in the market for new software when our old server crashed. I called Antworks and they had me up and running very quickly. Training was very easy and I was pretty much on my own in no time. Whenever I call support they are able to resolve my problem during the same phone call. Absolutely love this company! They have made my life easier!

Cons

Sorry, no cons. Haven't found one yet! Very easy to use and it gives me all that I need for accurate medical billing.

Review Source

BD

Bonnie D.  
  
  
Used the software for:

### ""

October 4, 2011

4.5

Federal regulations and incentive money are what prompted us to purchase an EHR. When we reviewed EHRs we were looking for one that could be customized to our practice and customized by our staff after training. Benchmark fit this perfectly. We have utilized Benchmark's PM system for over 5 years and have been very pleased with it, particularly the support. BMS staff has been VERY open to teaching us how to customize the EHR. They have proceeded as quickly or as slowly as we chose to go. I would recommend a more detailed pre-implementation process with an assigned project manager at the practice to discuss goals/expectations prior to beginning entire staff training. The training staff (Brandon Cyrus and Dean Satterfield) are EXCELLENT! They listen to my needs and present multiple options for resolution. They are available ANY time I need help. Brandon and Dean have gone beyond all expectations to help me learn and customize the EHR. They work well together and are great teachers with incredible patience. I have been pleasantly surprised by the lack of stress created during implementation. It is due mostly to the personalities and assistance from our trainers.

Review Source

AA

Alex A.  
  
Medical Practice  
Used the software for:

### "I love Benchmark"

June 2, 2014

5.0

Pros

It's very user-friendly and has great customer service. They always get back to you right away. Even if they can't answer your questions right away, they let you know what they're doing and provide ETAs. It's nice to know you are not being ignored. Getting my reports is so much easier, not to mention statements. It used to take us up to three days to do all four doctors. Now we are done in a couple of hours. Transfering patient responsibility and insurance responsibility is so much faster, it cuts all of our work in half - sometimes more

Cons

Maybe its just the posting of payments which I still have issues with, but I think its because since I can still use the old way, I have been lazy to really try.

Review Source

FM

Frances M.  
Administrator  
Medical Practice  
Used the software for: 2+ years

### "For a number of years, Benchmark has provided quality support"

April 29, 2015

5.0

Pros

I like the willingness of all the employees that I have dealt with to meet my needs and go the extra step.

Cons

My experience with Benchmark has been wonderful. There have been no real issues regarding the product or support.

Review Source

SV

Susan V.  
Insurance/Billing Representative  
Medical Practice  
Used the software for: 2+ years

### "Great customer support. Easy system to learn."

May 7, 2015

4.5

Pros

I really like the customer support. The representatives are great to work with.

Cons

The product is great and easy to use; however, I think that the reporting could be improved.

Review Source

DF

Debbie F.  
  
  
Used the software for:

### ""

May 23, 2013

5.0

The transition from our previous program to Benchmark was extremely easy with very few glitches. I am very happy with the customer support that I have received from their staff. Any problems that arose were handled quickly and efficiently within 24 hours and any e-mail that I sent to support was answered usually within the same day that I sent it based on the time of day. The website for claims and statements is very easy to use and I no longer have to print ECS reports which saves me time and money. I especially like how Benchmark separates out the rejected claims from the accepted claims. I no longer have to look at every page to find a rejected claim like I had to do with our previous program. We look forward to having a long and successful relationship with Benchmark.

Review Source

MW

Monica W.  
  
  
Used the software for:

### ""

November 6, 2013

5.0

We could not be more satisfied with the people and products at Benchmark. All of our experiences with Benchmark have been very smooth, and the support is better than any system I have previously used. I can talk to someone and get help anytime, and things get sorted out immediately. Our previous vendor was so difficult to get support from, but we do not have that problem any longer. With this new age of technology, it is so important to look for a company that is going to always offer support, and not just up front. I would recommend Benchmark not only because of the incredible support team, but also the product is great. It is so easy to navigate, and it functions very well.

Review Source

KB

Kevin B.  
  
Medical Practice  
Used the software for:

### "Benchmark Systems Review"

November 8, 2013

5.0

Pros

The product itself is fantastic. Very user friendly and the software is very easy to use. They are much better than our previous system, which I am very thankful for. Also, Benchmark has always been very professional in their approach. I would definitely recommend them to others in search of software solutions. Very friendly company.

Cons

I can't really say there is a part I like least. I think Benchmark does a great job. It would be nice to be able to speak to someone every time I called, but I understand that is difficult.

Review Source

CG

Cindy G.  
  
  
Used the software for:

### ""

September 9, 2013

5.0

There are two main reasons I would recommend Benchmark. First, I love being able to talk to an actual person from Support that is knowledgeable about their products and also able to resolve any issues that I may have in a timely fashion. Second, the product they sell has served its purpose for our small office and it is still serviceable both from a hardware/software standpoint. I have also served as practice manager at Dr. Hanna's office for a very long time and along the way I have recommended Benchmark products and services to my friends and industry colleagues, I would definitely choose Benchmark all over again as my vendor of choice.

Review Source

MLD

Mary Leigh D.  
  
Hospital & Health Care  
Used the software for:

### "Utilize Benchmark Navigator daily"

August 28, 2014

4.0

Pros

The windows are easy to transition back and forth from. This makes finding information needed a quick process.

Cons

It would be nice to able to view a report in the system without printing it. Some reports can be very lengthy to run when all you might need is the totals page. The return call time from Benchmark support could be faster. It would be nice to be able to cancel your own print job rather than calling Benchmark to put a work order in. This delays work.

Review Source

JW

Jessica W.  
  
Financial Services  
Used the software for:

### "Benchmark Systems"

September 16, 2014

4.5

Pros

Our company uses this product on a daily basis. It is very easy to use, and the staff is always friendly and helpful. Our everyday operations rely on this system, and it is used by our whole staff. It is used for our scheduling, processing payments, accounts receivable, and more. I don't know how we would be productive without this system.

Cons

If the internet is slow, so is Benchmark. When the product is delayed, it is hard to do anything.

Review Source

JC

Jaye C.  
Administrator  
Medical Practice  
Used the software for: 1-2 years

### "Excellent Customer Service. Superior Billing Product."

May 8, 2015

4.0

Pros

Customer service is the best part about Benchmark.

Cons

Nothing has stood out as an issue with the product. I am very happy.

Review Source

PW

Pam W.  
  
Medical Practice  
Used the software for: Less than 6 months

### "Benchmark provided us with a customized solution to meet our needs!"

June 25, 2014

5.0

Pros

I like that the staff was willing and able to customize the solution to meet the unique needs of our practice. We have an office that sees a large number of patients each day. Thus, we needed a software that would not require us to click numerous times on a variety of screens to complete a task. Due to this need, the staff worked to provide the solution and workflow abilities that we needed to be remain efficient and give our patients the care and service they deserve.

Cons

In the beginning, it took some time to get the solution the exact way that we wanted it, but now everything is great and is working smoothly.

Review Source

CW

Cheryl W.  
  
  
Used the software for:

### ""

May 23, 2013

5.0

After many years with our previous software, our office decided to switch to Benchmark. We are happy with Benchmark primarily because of the prompt customer response to issues and friendly demenaer of the employees that we interact with from Benchmark. Many times when we had reached out to our previous software, there was a great lack of support and a delay in service. Also, the transition to Benchmark was very smooth. We would recommened anyone who wants smoother office electronic transactions to make a switch to Benchmanrk.

Review Source

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