# Page 3 | Benchmark Solutions Practice Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Benchmark Solutions Practice Management the right Patient Management solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132989/Benchmark-Practice-Management/reviews

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Benchmark Solutions Practice Management

4.8 (134)

[View alternatives](https://www.capterra.com/p/132989/Benchmark-Practice-Management/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Benchmark Solutions Practice Management

## Showing most helpful reviews

Showing 51-75 of 134 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SM

Susie M.  
  
Medical Practice  
Used the software for:

### "Loyal Benchmark Customer"

March 17, 2014

5.0

Pros

We have been with Benchmark for over 20 years, and they have been very customer service-oriented and are willing to help with anything I need. They always have upgrades for their products, and they stay on top of getting us the newest editions.

Cons

I couldn't think of a bad thing if I tried. Benchmark has remained consistent in their approach for the time we have been with them. I couldn't ask for more.

Review Source

EL

Estella L.  
  
Medical Practice  
Used the software for:

### "Benchmark like it."

June 12, 2014

5.0

Pros

It's user-friendly, and vendor support is quick to respond.

Cons

On occasion, if the user hits escape for whatever reason when entering batches to post and initialize, a restart is required. However, the user is not allowed to indicate which batches to post and initialize. The restart defaults to all batches. We have to call the vendor to clear the post. That has been the only flaw.

Review Source

TB

Tiffany B.  
Receptionist  
Medical Practice  
Used the software for: Less than 6 months

### "Great and easy to use!"

January 11, 2018

5.0

I would recommend this software to all medical offices. It is easy to use and it works great with our practice!!

Pros

I like that this product is big enough for our practice and small enough for it as well. Not to hard to use!

Review Source

KM

Karol M.  
  
  
Used the software for:

### ""

September 4, 2013

4.5

Support with Benchmark is great. I feel like the team always goes above and beyond to fix problems as they arise. One thing that I cannot stress the importance of enough, is that Benchmark resolves my urgent problems within hours, not days like my previous vendor. It is so crucial to have the kind of support that Benchmark provides to us. I can happily say that we are pleased with Benchmark's products and services and would strongly recommend them to anyone in the market.

Review Source

EB

Emmett B.  
  
Medical Practice  
Used the software for: 2+ years

### "Superb. The support staff at Antworks are fabulous."

January 4, 2018

5.0

I just want to say thanks to the many support team members at AntWorks who I don't get a chance to personally thank. I know that my Emails and Phone Calls get routed by a team of dedicated support staff members at AntWorks who do a lot of the behind the scenes work that I never get to see. It is obvious that AntWorks support is a well-oiled machine managed and run by a terrific group of software developers and engineers. Keep up the great work as we do appreciate your hard work.

Pros

I selected AntWorks because I felt that they were large enough to handle the variety of problems and complexity of the nuances of our practice, but small enough to really care about their clients. AntWorks has time after time delivered a great software product to us and the support has been sensational. As soon as I open a support ticket, I get an Email from from one of the support staff members asking for further information. Then one of his staff members connects to our server and outlines the work that needs to get done if necessary. I'm kept informed of every step along the way to get the problem resolved. I could not ask for a more professional or timely response to my requests. The support staff at Antworks are a pleasure to work with.

Review Source

DR

Debbie R.  
  
  
Used the software for:

### ""

August 23, 2013

5.0

The customer support at Benchmark is unmatched. Everyone is always eager to assist and help when we call in. They always seem bright and happy and seem like they love what they do. I cannot speak enough about their customer service. In terms of the ease of use, I rated it a 4 instead of a 5 because we just started, and are still on the learning curve with the new product. Eventually we will all get comfortable with the product and know it like the back of our hand!

Review Source

JC

Jaye C.  
Administrator  
Medical Practice  
Used the software for:

### "#1 support"

December 20, 2013

4.5

Pros

Benchmark is unique in the fact that they are always available for support. Any other company would have a minimum hold time or a terrible callback service. You can't put a price on being available at the exact time you need support.

Cons

In the beginning, we had some communication issues, but that hasn't been an issue since. Everything has gone smoothly.

Review Source

GD

Gail D.  
  
  
Used the software for:

### ""

August 23, 2013

5.0

The service at Benchmark has been absolutely wonderful! The customer support has always been there when we needed it, and they always come through in a timely and professional manner. I will mention that I expected to be using the support a whole lot more than I have needed to, but I think that says a lot about their training team. They do a great job on the little details and don't just throw you right in. Would highly recommend them.

Review Source

VS

Virginia S.  
  
Medical Practice  
Used the software for:

### "Our Switch To Benchmark"

February 5, 2014

4.5

Pros

We are very satisfied with the products as a whole. I could go in depth about the benefits of each solution, but we do like everything we have purchased from them so far.

Cons

I would love to be able to talk to someone while I am having issues. Typically, I have to wait a little while for a call back, although it is same day.

Review Source

AM

Adrienne M.  
  
  
Used the software for:

### ""

September 4, 2013

5.0

We are very glad that we switched to Benchmark. They have helped us tremendously, and we have never had any issues with their software or support department. Not only is the support very timely and professional, but they are efficient as well, which helps us to be more efficient! If you are looking for a customizable, quality product, then Benchmark can help. Switching to Benchmark was definitely a great decision!

Review Source

EJ

Erica J.  
  
Medical Practice  
Used the software for:

### "Best support team!"

December 20, 2013

5.0

Pros

The tech support and services are absolutely amazing. They will go above and beyond to make sure things are running smoothly.

Cons

Nothing off the top of my head. I can say that the turnaround time on getting callbacks and tech support has been great. Usually that is a big complaint of clients, from what I have heard.

Review Source

LM

Laura M.  
  
  
Used the software for:

### ""

August 23, 2013

5.0

We appreciate everything Benchmark has done for us. From the product itself, to the support behind the scenes, Benchmark always has our back. The software is so easy to use and I can't say enough about it. Same thing goes with the support staff, not only are the always willing to help, but they are personable too and they actually care about whats going on. They are just great people over at Benchmark.

Review Source

WH

Wanda H.  
  
Medical Practice  
Used the software for:

### "Superb Customer Support!"

June 17, 2014

5.0

Pros

Benchmark's employees will do everything possible to answer any questions that we may have and go out of their way to help us.

Cons

The only minor issue we have experienced is from the conversion of data from DigiCharts. Unfortunately, the two systems did not communicate together as much as we had wished.

Review Source

BW

Bob W.  
  
  
Used the software for:

### ""

September 13, 2013

4.5

We are definitely satisfied with the support that goes along with any Benchmark product. Overall, we are very satisfied with the product as well. When there is an issue, the support team will jump right in without hesitation to get things working properly. Without Benchmark we'd be chiseling rocks to get our statements out. Can't say enough about them because we have been very pleased.

Review Source

TH

Terri H.  
Office Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "We have been very pleased with the product as well as the support!"

March 24, 2015

5.0

Pros

I like the claims processing and follow up on denied claims.

Cons

I really can't think of anything that I dislike about Benchmark or their software.

Review Source

JD

Jeffrey D.  
  
  
Used the software for:

### ""

August 27, 2013

5.0

Benchmark has managed to save me money while also increasing my quality of service. Having a direct line to a knowledgable service person when you need them, such as Kim or Jacques, is a huge plus. When there is an issue, it is resolved 95% of the time with just one phone call. The transition from our old system to Benchmark was extremely easy with virtually no down time.

Review Source

SH

Susan H.  
  
  
Used the software for:

### ""

August 23, 2013

4.5

JRFP is very satisfied with the billing portion of Benchmark's products. The support with this function seems to be very good and the representatives are very helpful. For ease of use, I would give 5 stars to the practice management and an overall rating of 4.5. They make our practice much more efficient, which was our ultimate goal in the whole process. Thanks Benchmark!

Review Source

SB

Sandy B.  
  
  
Used the software for:

### ""

August 23, 2013

5.0

Everything with Benchmark is very good, I have no complaints. The last time we had an issue they solved it in a timely manner and the people were very professional. In terms of the functionality, a couple different reports would be nice to have, but I know they are always working to improve things. Good quality product and most importantly, it is a dependable product.

Review Source

HH

Hazel H.  
  
  
Used the software for:

### ""

August 23, 2013

5.0

Dealing with Benchmark has always been great, and I don't expect anything to change. My issues are always resolved. The call back times are sometimes a little longer than expected, but I think that is because they research the issue before calling me back so that it can be a quicker fix. Benchmark is very professional and has helped us to become much more efficient.

Review Source

VB

Vicki B.  
  
Medical Practice  
Used the software for:

### "Great Company! We've been with Benchmark since 1997!"

June 17, 2014

5.0

Pros

The software is very easy to comprehend. Whenever I make a support call to Benchmark, we always get an actual person on the phone. The turnaround time is always fast and responsive.

Cons

I do not have anything to add here. We've been with Benchmark for 16+ years, and they have been great!

Review Source

JC

Joseph C.  
  
  
Used the software for:

### ""

August 26, 2013

5.0

I have been with Benchmark for over 18 years and I am very pleased. I can truly say that I have no worries when it comes to my practice's billing, as they have it covered. I am currently satisfied with the products and support that Benchmark has to offer, as they have helped the efficiency of my practice tremendously. I would most definitely recommend Benchmark.

Review Source

DU

Donna U.  
  
  
Used the software for:

### ""

September 18, 2013

4.5

I've been with Benchmark since 1998 and sure wouldn't have it any other way! We have two physicians in the office, and they make it customizable to each of them! Benchmark seems like the kind of company that is perfect for small to mid-sized practices. We are very pleased with them, and the interface is so easy to use. To put it simply, we just love Benchmark!

Review Source

PB

Patsy B.  
  
Medical Practice  
Used the software for:

### "Benchmark EHR-PM is a flexible and user-friendly software product"

June 25, 2014

5.0

Pros

Personally, I like the customer service. We get support and our problems solved very quickly.

Cons

If I had to say anything, it would be just getting used to the software. It took a couple weeks adjusting from paper to electronic charts, but we caught on fast and got the hang of it.

Review Source

KS

Kathy S.  
  
Financial Services  
Used the software for:

### "Benchmark is great. Support is wonderful!"

June 24, 2014

4.5

Pros

I like the stability of the program. It's good to know that I can trust the system and the people who are supporting it.

Cons

There is nothing bad to say. I would like for the reporting to be more comprehensive, but the existing reporting functions are capable of doing what I need.

Review Source

MEM

Mary Ellen M.  
  
  
Used the software for:

### ""

August 23, 2013

5.0

If I could, they would have gotten 5+ stars for customer support. When you invest in these kind of products, it is so important to get quality and timely customer support and that is just what we have gotten. Everything with Benchmark has been great, but the support has blown me out of the water. Never a negative experience with the people over there.

Review Source

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