# Page 4 | Benchmark Solutions Practice Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Benchmark Solutions Practice Management the right Patient Management solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132989/Benchmark-Practice-Management/reviews

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Benchmark Solutions Practice Management

4.8 (134)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Benchmark Solutions Practice Management

## Showing most helpful reviews

Showing 76-100 of 134 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

MS

Marisol S.  
  
Medical Practice  
Used the software for:

### "Benchmark Systems Software"

January 13, 2014

4.5

Pros

I like the ease of navigation. I really do not think things could get more simple when it comes to their Practice Management system.

Cons

Pinpointing something specific is tough. Benchmark has done a very good job of providing adequate support and services to aide our practice.

Review Source

KH

Kenneth H.  
  
  
Used the software for:

### ""

December 10, 2011

4.5

I would like to reiterate that our experience with benchmark's support has been excellent. I have talked with other physicians that have a one to two week wait to get a question answered with other systems. We get our questions answered usually within 48 hours. Also, we implemented this system smoothly without ever considering a site visit.

Review Source

BW

Betty W.  
  
Medical Practice  
Used the software for:

### "Benchmark Systems Review"

December 2, 2013

5.0

Pros

Benchmark has always been consistent with their products and services. That is one thing I really like about their company.

Cons

There is nothing that I dislike about the product we use, or the vendor. In fact, it is the complete opposite, because I like everything.

Review Source

CM

Claire M.  
  
Medical Practice  
Used the software for:

### "Best software and support there is!"

December 20, 2013

5.0

Pros

Helpful, friendly service. They are always on the ball with getting issues resolved when we have them, and they know exactly what is going on!

Cons

No outstanding issues at this time, but everything has always been resolved in a timely matter. Nothing we like "least."

Review Source

BD

Bonnie D.  
  
Medical Practice  
Used the software for:

### "Benchmark loyal customer"

December 4, 2013

4.5

Pros

Someone is always there to help. I am in contact with Benchmark whenever I need assistance, and they always solve all my issues.

Cons

Often little things will go wrong, but it is not a big deal because I can get ahold of someone in support at Benchmark immediately.

Review Source

TD

Ted D.  
  
  
Used the software for:

### ""

August 23, 2013

4.5

Overall, it has been very good. Benchmark has been doing my billing since 2007, and we had some issues at the beginning, but that was a learning curve for the both of us. Since, I have been nothing but satisfied with product and support. It is nice having a billing service that you can rely on and do not really have to worry about.

Review Source

AL

Amy L.  
  
Financial Services  
Used the software for:

### "No issues with Benchmark!"

January 24, 2014

5.0

Pros

I like the fact that we have not had any issues yet! Everything seems to work well, and I can tell it makes things easier on the staff.

Cons

I don't get to talk to the nice people who helped install our software, because we have absolutely no issues with it!

Review Source

CP

Cindy P.  
  
Medical Practice  
Used the software for:

### "Best Local Software!"

January 13, 2014

4.5

Pros

They are local for us, which is nice. Issues are solved in a timely and professional manner, and I always get to speak to a friendly voice!

Cons

Nothing. Everything has been a positive experience, and we look forward to working with Benchmark for a while!

Review Source

TH

Thomas H.  
  
Medical Practice  
Used the software for:

### "Veteran of Benchmark Systems"

December 20, 2013

5.0

Pros

Consistency is key in anything you do. I have been with Benchmark ten years, have enjoyed working with them, and will continue to be a loyal customer.

Cons

In ten years, I have yet to have a bad experience. They are very well-run and highly organized.

Review Source

DL

Dalyce L.  
  
  
Used the software for:

### ""

August 23, 2013

5.0

We have, and will continue, to be satisfied with Benchmark's products. Any issues are solved in a timely manner, and I never have to wait on hold to get service or ask a question, which is really nice. I cannot put into words what Benchmark has done to make our practice more efficient, because it is immeasurable.

Review Source

SS

Saleh S.  
  
Medical Practice  
Used the software for:

### "Satisfaction with Benchmark Systems"

December 2, 2013

5.0

Pros

What I like best is that I rarely have any issues with the product. I feel like that speaks for itself.

Cons

I like everything about it. There is nothing that comes to mind that I am particularly displeased with. They have done a nice job for us.

Review Source

IS

Imelda S.  
  
  
Used the software for:

### ""

August 30, 2013

5.0

Everyone is very nice and helpful at Benchmark. Issues are always solved in a professional manner. We always receive the help we need, and callbacks are always the same day. The system that we use is great and meets our needs. Could not be easier to use, and they do a great job with implementation/installation.

Review Source

JE

Judy E.  
  
  
Used the software for:

### ""

August 23, 2013

5.0

Here at the office, we love the whole team at Benchmark and their products! The Benchmark team is always courteous, helpful, and professional. I love the system so much! If we have any issues at all, they are solved in a professional, timely manner. Thank you Benchmark for helping the efficiency of our practice!

Review Source

AB

Annette B.  
  
Medical Practice  
Used the software for:

### "Benchmark is exactly what we were looking for."

November 15, 2013

5.0

Pros

They always have the answers to my questions and are always willing and ready to help.

Cons

Honestly, I can say that I have never had a bad experience with Benchmark. Doing business with them has been such a positive experience for our practice.

Review Source

KA

Karen A.  
  
Medical Practice  
Used the software for:

### "Benchmark Systems Practice Management"

January 24, 2014

5.0

Pros

I like that I do not have to contact them very often. They offer a superior product, making it so that we have more time to focus on patients.

Cons

Everything has been positive. Can't think of a negative thing to say about our experiences.

Review Source

JC

Jaleen C.  
  
Hospital & Health Care  
Used the software for:

### "Satisfaction with Benchmark"

January 24, 2014

4.5

Pros

I like the fact that they are able to support us first of all, and they make sure that we are always doing all right.

Cons

All software is different so it can take some time to learn the ins and outs of what you are doing on a daily basis.

Review Source

SF

Sherry F.  
  
Medical Practice  
Used the software for:

### "Benchmark is Great!"

January 24, 2014

5.0

Pros

Everything has been great. Everyone I have ever talked to has been great and helped significantly.

Cons

I have no major complaints! It would be easier if all billing could be done on the same day, but I understand deadlines have to be met.

Review Source

DT

Donna T.  
  
Hospital & Health Care  
Used the software for:

### "Pediatric Surgical Associates, PA"

August 28, 2014

4.0

Pros

It is very user-friendly and offers a lot of information in just a couple of clicks!

Cons

It is very frustrating when the system goes down during a busy day. The reps are eager to help, but it still takes time and causes unnecessary delays.

Review Source

KF

Katja F.  
  
Medical Practice  
Used the software for:

### "Highly Effective System"

February 4, 2014

5.0

Pros

I love the fact that it is so easy to use and that it is overall just a great product. We also love that it is highly customizable.

Cons

Sending messages is so easy within the system, but I can't tell who received them and who did not.

Review Source

KW

Kate W.  
  
Medical Practice  
Used the software for:

### "Benchmark has provided exactly what we needed"

November 15, 2013

4.5

Pros

We can always get our information in a quick and timely manner. Problems are addressed upon concern.

Cons

Sometimes the updates could come a little faster, but I understand that they do their best to try and get everyone up to speed.

Review Source

JL

Jackie L.  
Office Manager  
Medical Practice  
Used the software for:

### "Great Electronic Billing"

March 17, 2014

4.5

Pros

My electronic billing is much faster with Benchmark. Things have gone much more smoothly, and the people have been very helpful.

Cons

Slow start at first, but things have picked up. It has started to help our efficiency a bit more.

Review Source

LY

Lisa Y.  
  
Medical Practice  
Used the software for:

### "The software is easily customizable."

July 9, 2014

5.0

Pros

I think that the customer service is top notch. Switching to Benchmark has been really beneficial for our practice.

Cons

There was a learning curve to begin using the software. I expect that this is true of all software, though.

Review Source

JJ

Jeanette J.  
  
Medical Practice  
Used the software for:

### "Long-time Benchmark client. Billing services & practice management"

June 18, 2014

5.0

Pros

I really like the system’s functionality and how quick the support team will call me back.

Cons

There is nothing I don't like. I've been a Benchmark client for more than 20 years with three different providers. That says a lot!

Review Source

AL

Ann L.  
  
  
Used the software for:

### ""

September 12, 2013

5.0

I would highly recommend Benchmark. The staff are very easy to work with; they're helpful and prompt in returning phone calls. They're also polite and knowledgeable. I would have no problems encouraging any office to work with Benchmark. It was an excellent move for our office.

Review Source

JH

Janie H.  
  
Medical Practice  
Used the software for:

### "Benchmark Software"

March 17, 2014

5.0

Pros

Everyone is always willing to help when I need it. No waiting, no trouble, and I always get an answer the first time I call!

Cons

Benchmark has always provided us with a great product and great people to support it.

Review Source

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