# Page 5 | Benchmark Solutions Practice Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Benchmark Solutions Practice Management the right Patient Management solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132989/Benchmark-Practice-Management/reviews

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Benchmark Solutions Practice Management

4.8 (134)

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Last updated March 13th, 2026

# Page 5 - Reviews of Benchmark Solutions Practice Management

## Showing most helpful reviews

Showing 101-125 of 134 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

LK

Lisa K.  
  
Medical Practice  
Used the software for:

### "Benchmark Software and Services"

June 17, 2014

4.0

Pros

I like the ease of use associated with the product, especially as it relates to workflow.

Cons

At times, I have to wait to be called back regarding an issue. However, the people in support are friendly and helpful.

Review Source

DB

Donna B.  
  
Medical Practice  
Used the software for:

### "Benchmark has served us well."

July 1, 2014

5.0

Pros

I like the staff's friendliness and their readiness to expedite updates, etc. in a timely manner.

Cons

There is nothing specific that I dislike about the product or service. It is comprehensive and meets our needs.

Review Source

ML

Maria L.  
  
Medical Practice  
Used the software for:

### "Very pleased with Benchmark"

January 24, 2014

5.0

Pros

We really like Benchmark and are very pleased by all their products and services. They have helped us a great deal.

Cons

Nothing I can complain about. When I have an issue, they make sure it gets fixed right away.

Review Source

RW

Robin W.  
  
Hospital & Health Care  
Used the software for:

### "Most Helpful People Ever are at Benchmark"

January 24, 2014

5.0

Pros

Everything has gone so well so far. The people at Benchmark really care about their customers and it's evident.

Cons

I have not come across any issues yet that have caused a major setback in workflow.

Review Source

DH

Dreama H.  
  
Medical Practice  
Used the software for:

### "Longtime Benchmark Software User"

June 18, 2014

5.0

Pros

It is easy to navigate through, and if there is an issue, everyone is very professional and support calls me back within minutes.

Cons

I do not have any complaints with the product or Benchmark.

Review Source

PW

Pam W.  
  
Hospital & Health Care  
Used the software for:

### "Great, easy to use."

August 28, 2014

4.5

Pros

It is easy to use. Support is great. It is set up so our office can keep track of patients coming into the office and in the hospital.

Cons

Bad weather in Lynchburg affects the transmission.

Review Source

DG

Debbie G.  
  
Medical Practice  
Used the software for:

### "Timely & Quality"

October 2, 2014

4.5

Pros

I like the timeliness of the service, the fair prices for the quality of the products, and the excellent service.

Cons

In all honesty, I have no complaints with the product or the services.

Review Source

JD

Jeffrey D.  
  
  
Used the software for:

### ""

June 13, 2013

5.0

The switch to Benchmark was fairly seamless. I especially appreciate the support we receive from Kim. We receive immediate response and answers to our questions. We made the switch in early February and we are quite happy with Benchmark.

Review Source

AC

Amy C.  
  
Hospital & Health Care  
Used the software for:

### "We have been a client for almost 20 years"

September 18, 2014

3.0

Pros

It is easy to use and can sometimes be customized to fit our office's needs.

Cons

Some of the reports we need are not available. It usually takes 3-4 hours to receive a return phone call.

Review Source

MC

Mealni C.  
  
  
Used the software for:

### ""

August 23, 2013

4.5

I really don't have many comments to make because I think the survey says it all. Easiest thing in the world to use and you will not find a better support team out there. Always available and always helpful. Great quality products!

Review Source

HE

Hayes E.  
  
Medical Practice  
Used the software for:

### "Great Customer Support!"

June 16, 2014

4.5

Pros

The customer support is excellent. Someone is always there to answer any questions and/or concerns that I may have.

Cons

There is nothing in particular that I dislike about the system.

Review Source

TA

Tammy A.  
  
Medical Practice  
Used the software for:

### "Great software! Excellent company to partner with!"

June 17, 2014

5.0

Pros

The software's ease of use and Benchmark's fast response time.

Cons

I don’t have a problem with anything, but if I had to say something, it would be to send us a newsletter more often

Review Source

SW

Samantha W.  
  
  
Used the software for:

### ""

August 23, 2013

5.0

I'm always satisfied with Benchmark's products and services. It was surprising to me how quickly they were able to handle any questions we had on the support end of things. They're always professional and always helpful!

Review Source

MR

Martha R.  
  
Medical Practice  
Used the software for: Less than 6 months

### "Benchmark is Fantastic"

June 20, 2014

5.0

Pros

I like that Benchmark's support is always able to answer any questions that I may have. Also, whenever I call and no one is currently available, a staff member always calls me back within just a few minutes.

Cons

There is really nothing that I do not like about Benchmark. Sometimes, there are little questions or issues, but they are always resolved quickly.

Review Source

VD

Vickie D.  
  
Medical Practice  
Used the software for:

### "The software is easy to use and the staff is always helpful."

July 15, 2014

4.5

Pros

I like the ease of use. I find it simple to complete my day-to-day tasks.

Cons

Nothing has stood out as overly concerning. I would like backups to be shorter.

Review Source

CB

Chris B.  
  
Medical Practice  
Used the software for:

### "Great Support. Great Experience."

July 9, 2014

5.0

Pros

I like talking to a live person each time I call. Tech support has been wonderful.

Cons

Nothing. I love the service and the software that Benchmark provides.

Review Source

VE

Vicky E.  
  
Medical Practice  
Used the software for:

### "Using Benchmark"

August 28, 2014

4.5

Pros

It's easy to point and click. The scheduling tool is very easy to use.

Cons

The callback time can be somewhat lengthy when encountering a problem.

Review Source

SH

Sandra H.  
  
Medical Practice  
Used the software for:

### "Benchmark Systems"

June 12, 2014

5.0

Pros

It's easy to use. We receive a prompt response with any issues we have.

Cons

None that I can think of. We rarely have any problems.

Review Source

PS

Perry S.  
  
Medical Practice  
Used the software for:

### "Benchmark's a good company"

October 16, 2014

4.5

Pros

I like the product and the support staff over at Benchmark.

Cons

I don't have anything bad to say about the product or the company.

Review Source

CG

Carol G.  
  
Medical Practice  
Used the software for: Less than 6 months

### "Very easy product to work with."

July 15, 2014

5.0

Pros

The customer service and the amount of quality contact that I have with support when I have questions is the best part of Benchmark. The people in support truly focus on helping to answer any questions that I have.

Cons

I would like to see minor improvements, such as being able to search for patients by first name only.

Review Source

DH

Donna H.  
  
Medical Practice  
Used the software for: Less than 6 months

### "Very easy product to work with."

July 7, 2014

5.0

Pros

The customer service and the amount of quality contact that I have with support when I have questions is the best part of Benchmark. The people in support truly focus on helping to answer any questions that I have.

Cons

I would like to see minor improvements, such as being able to search for patients by first name only.

Review Source

KC

Kathy C.  
  
Medical Practice  
Used the software for: Less than 6 months

### "Great Relationship with Benchmark."

June 24, 2014

4.5

Pros

I like that the product is internet-based, because then our office doesn't have to worry about servers, etc. Additionally, Benchmark's products are great because I can access them from anywhere.

Cons

I have not had any real issues with Benchmark. Whenever I have a question, someone is there to speak with me.

Review Source

JM

Judy M.  
  
Mental Health Care  
Used the software for:

### "Excellent Products and Service"

July 2, 2014

5.0

Pros

Customer service is my favorite thing about Benchmark.

Cons

There is nothing that I do not like about the product.

Review Source

JU

Jan U.  
  
Medical Practice  
Used the software for: Less than 6 months

### "Benchmark is excellent! I've had no issues!"

June 24, 2014

4.5

Pros

My favorite aspect of the product is the ability to access the system from anywhere. Regardless of my location, I am able to access the data that I need.

Cons

At first, there was a learning curve for the product. However, the product is easy to use, and now it is second nature.

Review Source

KA

Karen A.  
  
Medical Practice  
Used the software for: Less than 6 months

### "Benchmark Systems Practice Management"

October 17, 2014

5.0

Pros

I like that I do not have to contact them very often. They offer a superior product, making it so that we have more time to focus on patients.

Cons

Everything has been positive. Can't think of a negative thing to say about our experiences.

Review Source

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