--- title: "ChilliDB Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChilliDB Software - reviews, pricing plans, popular comparisons to other Human Services products and more." source_url: "https://www.capterra.com/p/132995/ChilliDB/" page_type: "product" language: "en" --- # ChilliDB Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChilliDB ## What is ChilliDB? A custom CRM for the NFP sector, with built in assumptions based around the work flow, reporting, client and stakeholder management needs of NFP's in the Asia Pacific region. The key to consistent service delivery, team collaboration in different locations and time zones, better stakeholder relations, improved knowledge management and event delivery. ChilliDB has the dominant market share of medicare locals in Australia and strong network of peak bodies, councils, industry bodies and NFPs. ## What is ChilliDB used for? [Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/)[Human Services](https://www.capterra.com/human-services-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$26 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChilliDB?[Manage this product listing](https://www.g2.com/products/chillidb/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChilliDB 4.6 (5) VS. [4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/) Starting Price A$26 Per User, Per Month Starting Price $179 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.2 (973) Value For Money 4.4 (5) Value For Money 4.3 (796) Customer Service 4.6 (5) Customer Service 4.7 (768) ## ChilliDB alternatives [4.5 (1,481)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about ChilliDB Overview ### What company size and specific industries is ChilliDB built for? ChilliDB is designed for not-for-profit organisations in the Asia Pacific region, including semi-government authorities, community services, associations, councils, industry bodies, and peak organisations. It is built for mission-driven groups of varying sizes that need software suited to nonprofit, public-sector, and membership-based operations. Features and Usability ### What are the key features of ChilliDB? ChilliDB offers CRM and contact database tools, plus client management, member database, and donor management for tracking relationships and records. It also includes event scheduling, appointment management, billing and invoicing, online giving, email marketing, reporting and analytics, workflow management, and role-based permissions. Integrations ### Which third-party tools and platforms does ChilliDB integrate with? ChilliDB integrates with 2 third-party tools: Microsoft Outlook and Xero. Its catalog lists Microsoft Outlook for email-related client records and Xero for accounting workflows, covering communication and finance connections within the platform. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does ChilliDB offer? ChilliDB provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided setup, webinars cover structured presentations, documentation offers written reference material, and videos provide visual walkthroughs for learning features and processes. Getting Started and Support ### What customer support options does ChilliDB offer? ChilliDB provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support is described only through the available channels, with no reviewer feedback to indicate response speed, helpfulness, or common issues. Users should expect these contact and self-service options for getting assistance. ## Features AI summary Based on 1,410 Human Services reviews Capterra data shows that buyers of nonprofit CRM rank the following features as their top priorities: - **Donation Tracking** (**75%** of reviewers rated this feature as critical) - **Credit Card Processing** (**66%**) - **Donor Management** (**70%**) ChilliDB supports all three of the features reviewers value most: **Donation Tracking**, **Credit Card Processing**, and **Donor Management**. Together, these capabilities help nonprofits record gifts accurately, process payments efficiently, and maintain complete donor records, allowing teams to manage fundraising activity with greater consistency and build stronger supporter relationships. Activity Tracking 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Contact Database 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Customizable Fields 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Data Import/Export 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Event Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings ChilliDB 64 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - For Nonprofits: Software specialized for non-profit organizations - Forms Management: Store, manage and track all forms in a centralized location - Fundraising Management: Activities related to raising money for a specific cause - Interaction Tracking: Track interaction history by documenting conversations for contacts - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Database: Add, store and access information pertaining to members - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Online Giving: Outlet for members and visitors to submit donations electronically - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Referral Tracking: Log and store the source of contacts/leads - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.4 (5) Free Trial Basic A$26.00 Per User,Per Month Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (5) 4.6 Based on 5 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GM Gael M. Business Consultant Health, Wellness and Fitness ### "Excellent Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2022 Great team at ChilliDB, really willing and keen to assist, support and answer questions. The platform is easy to navigate and the ongoing support is available. Pros Very easy to use, great support during obligation-free trial period, simple transfer of data into the CRM Cons Nothing. So far so good and highly recommend! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TM Tony M. A/ Principal Program Officer Government Administration ### "Great software - easy to adjust to your requirements" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 23, 2022 Despite some confusion, the HelpDesk has been very fast to reply and provide step by step instruction and clarification on what was needed. Pros The flexibility and ease to modify it to be closely fit for purpose. Cons Some confusing steps (until learnt) when creating modules etc . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LO Lindy O. Project Coordinator Individual & Family Services ### "Comprehensive customised client management " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2022 It has been a very powerful tool to capture our work and help us track our progress. With the onset of the pandemic it meant that we could all share our work online while working from home and stop using paper files. The ability to capture our data and bulk upload to DEX has been excellent. With the floods in Lismore in Feb this year (2022) having the online system meant we had no loss of files when our office was inundated by flood waters Pros We can fully customize fields for our needs so that it is tailored for us. The software can be easily adjusted as our needs change. It can be mapped to the Commonwealth Government DEX reporting database to enable us to easily upload our activities and outcomes straight from our notes! It has saved us much time due to this. I also like to option for new developments - updates that are based on customer feedback and the option to pay for software development specific to our needs. Cons It is HUGE learning curve and can be challenging to understand and learn how to program/customise. The system does rely on some intrinsic IT knowledge which is not knowledge commonly held by employees in human services type sectors such as ours. Luckily there is great support to assist the user. There is still so much I do not yet understand about the system and how to get the most our of it. Reasons for choosing ChilliDB The ability to fully customise the product and the fact that we could mine data for DEX were the winning factors. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MH Maryann H. Knowledge and Information Management Officer Hospital & Health Care ### "ChilliDB " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 1, 2022 Pros There is great deal of flexibility with customisation of fields and categories which allows us to easily meet changing demands for stakeholder management internally . Cons There are always areas for improvement both with how our organisation uses ChilliDB and from a ongoing system enhancement perspective. We don't always understand what it can do and documentation on changes to the system and understanding some of the capabilities could be improved to assist our understanding and use.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dina M. PSO Coordinator Medical Practice ### "Working with the chilli Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 28, 2020 Great experience! Pros Liaising with the CHilliDB team. Easy to work with! Cons n/a Didn't have any issues but maybe the advanced filters Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.