Who Uses This Software?

We offer cloud-based email marketing and marketing automation tools to 60,000+ growing companies around the world


Average Ratings

181 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
    See pricing details
  • Pricing Details
    Pricing based on monthly email volume sent. Save on 3, 6 & 12-month plans.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • Sendinblue
  • www.sendinblue.com
  • Founded 2012
  • France

About Sendinblue

SendinBlue empowers businesses to build and grow relationships through marketing automation, email campaigns, transactional emails and SMS messages. What makes us different? SendinBlue is powered by our world-class customer happiness team and we offer pricing plans guaranteed to make you smile. Our platform combines a robust suite of services within a single, user-friendly solution. Happy Sending!


Sendinblue Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor
  • Channel Management
  • Contact Database
  • Email Marketing
  • Event Triggered Actions
  • Lead Management
  • Multi-Campaign
  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking

Sendinblue Reviews Recently Reviewed!


A great email marketing automation tool

Nov 11, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: To me the pros are: Free 9000 monthly email send Amazing email automation for email courses etc. Fast and helpful customer support Responsive email template: I tested the emails on my PC, tablet, kindle tablet and phone and it looked great.

Cons: After I created my email course I received no notification to let me know if someone had signed up to my course or if they had completed the course. I contacted customer support and was told that they didn't have such option on their platform yet so I'll have to manually track my subscriber activities through the contacts section and automation log.

I wish the signup form were as fluid and fully customizable as MailChimp's especially the ability to use an image as the header of a signup form.

Overall: I use the SendinBlue free plan that allows me to send 9000 emails monthly. I rely on SendinBlue solely for their automation feature (PS: It's still in Beta).

It's rare to find a free email marketing service that offers automation which was the reason why I signed up for SendinBlue. I still use MailChimp but I'm starting to find myself using it less than I did before SendinBlue.

I used the automation to create a free 5-day email course. The path was simple: Visitor fill form on my website added automatically to a list wait two minutes send welcome email + course brief wait five minutes send day 1 of email course wait 23 hrs send day 2 wait 22 hrs send day 3 (etc...)

It was simple to do, all I had to do was create the templates for each email and select them when creating the workflow and tada my course was good to go. I had to validate my account by answering a few questions such as where I got/will get the emails on my mailing list from.

Once I sent them a link to the sidebar and fly-in widget on my website for the email course, to prove that I wasn't spamming anyone or buying lists, my account was validated.

I wasn't happy that SendinBlue doesnt have a direct integration on Facebook, to include a tab for getting fans to subscribe, so i contacted them on facebook and they replied with a solution.

Recommendations to other buyers: There are several free email markting softwares in the market such as Mailchimp, Targethero, and benchmark. I'm sure there are more out there but these are the ones i've used. I think choosing an email marketing software depends ont he features you need, I need drip campaigns hence Sendinblue is the best option to me.

Vendor Response

by Sendinblue on December 15, 2016

Hi Abigail,

Thank you for taking time to share such detailed feedback about your experience with SendinBlue -- it's so helpful to learn from our users!

I'm glad to hear that SendinBlue has been a good overall fit for your needs, and we appreciate that you've been in touch with our team so that we can better understand your needs and provide solutions wherever possible. :)

I did want to let you know that we have a new tool available in Automation that might be helpful as you monitor your contacts' progress through your course.

We recently released a new feature that will allow you to BCC yourself on messages sent via Automation, as shown here:
https://drive.google.com/file/d/0B8234zUOM-SJSkhyam5KTC1wQjQ/view.

I hope this information is helpful, however please don't hesitate to contact our customer care team (contact@sendinblue.com) if you have any questions. We'll be glad to help!

Best,
Erin
SendinBlue

Excellent Email Marketing Tool

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Costumer Support

Cons: You cannot send a text explaining something, in the email test.

Overall: I think SendInBlue is an excellent tool for use in Email-Marketing.

Its very user friendly and it has all the important features you need to do a good job in managing the newsletters. But for me, the most important point is the Customer Support: is AMAZING!

They really do an effort to help you in all you ask.

If you have to choose an Email marketing tool, SendInBlue is the one to choose!

Vendor Response

by Sendinblue on December 15, 2016

Hi Miguel,

Thank you so much for taking time to share your experience with us! I'm so glad that SendinBlue has been a good fit for your needs so far. :)

Our team is always working behind the scenes to grow our tools with new features and improved designs, so that we can give our users the best experience possible. I¿ve shared your suggestion for improving the Test Emails with our team, so we can consider this in our upcoming updates.

If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

I would like to relay on you!

Nov 03, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - transactional emails

- sending campaigns

Cons: - sms is too expensive (at least for Poland)

Overall: For me and my company the high availability is very important. Generally our experience is good with you guys, you offer great products, but sometimes we have to get in contact with you to solve some connection issues or deley problems. Getting in touch is also quite difficult, you don't offer any emergency phone number to contact you in some emergency cases, email respones are slow.

We had situation that we had to switch to Google mail for our transational emails, but that was few months ago. Since few months everything works fine and we are happy to use Sendinblue.

Keep doing what you are doing!

Recommendations to other buyers: - emergency phone line

Vendor Response

by Sendinblue on December 15, 2016

Hello Maciej,

Thanks for taking time to share your experience with us. We're glad to receive your feedback, so that we can continue improving our service.

Our team is always working to enhance our platform, so that we can give our users the best experience possible. I¿ve shared both aspects of your feedback with our improvements team, so we can incorporate those into our upcoming updates.

If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

Buggy HTML compose interface and lack of support for mobile left us wanting

Jan 05, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pricing, very competitive

Beautiful, well integrated with email acquisition

Cons: Buggy editing window often required lots of page refreshes/work arounds

Overall: First, great ability to manage multiple lists, and focuses attention on the acquisition of emails without manual entry. Much better pricing than other software depending on your sending habits.

Second, Oftentimes I would have to "save as draft" and go back and edit or duplicate from an existing email because the HTML editing interface would crash. Combined with the inability to do anything from mobile meant it was hard to get out important announcements about events and other happenings on short notice. Maybe not really its strong suite, so still giving 4 stars for overall excellence.

Recommendations to other buyers: Don't try to use mobile or use it on the spur of the cuff, much better for automated campaigns for an online reseller or someone else with a lot of IFTTT type triggers

Vendor Response

by Sendinblue on January 06, 2017

Hi David,

Thanks so much for sharing your experience!

We appreciate feedback from our users, especially on areas we can improve to better serve your needs. Whenever a bug is mentioned, we like to investigate and troubleshoot for any improvements that may be needed.

SendinBlue's tools are built and optimized to function at 100% usability from Chrome and Firefox browsers for the most robust experience.

If you were experiencing buggy behaviors with any of our tools in Chrome or Firefox, we would welcome any additional information you can share about your experience so that these can be resolved. Would you be open to emailing our customer care team at contact@sendinblue.com to share more details?

We also appreciate your feedback about your desire for a mobile platform. We will share this with our improvements team for future consideration.

Thanks in advance! We appreciate you giving SendinBlue a try.

Best,
The SendinBlue Team

Good choice when Mailchimp became too expensive for your size

Oct 26, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's cheaper than Mailchimp for our list size.

Cons: The campaign editor is glitchy. I addressed the issue but the devs had other priorities than details (understandably).

The API doesnt support server-side double-op-in subscriber registration, but is overall easier than Mailchimp's.

Overall: We grew a lot on Mailchimp and it became too expensive for us. We found Sendinblue and it worked well enough for our needs. It has a functional campaign editor that is a bit glitchy and not as polished. But usable enough!

Their API (we use the Ruby gem) is simpler to use than Mailchimp with on feature clearly lacking: we cannot register our subscribers server-side AND send an opt-in.

Vendor Response

by Sendinblue on December 15, 2016

Hi Luuk,

Thanks for taking time to share your experience with us! I¿ve shared your feedback about the email builder with our team, and I'm happy to confirm that we already have some great improvements coming very soon!

SendinBlue API users who would like to implement a double opt-in process have a couple of handy options for achieving this functionality:

1. SendinBlue Automation can be used to build a double opt-in process, using the workflow in this post: https://help.sendinblue.com/hc/en-us/articles/211244629.

2. Alternatively, you could use the current API functionality and follow a similar logic as described in the Automation post above.

I hope these suggestions are helpful, however if you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

Excellent Bulk Mail Provider

Oct 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Send in Blue are excellent bulk email providers, combining common sense with high standards and the sort of value for money that to my knowledge is not available in the industry with any other organisation even approaching this level of quality and service. I must admit I was surprised that they don't offer an im support service, which is pretty common in the industry, but they do respond pretty quickly on email.

I did also tell them that I feel they should let new clients know more about their procedures, since I was horrified that my first send hung at 500, having used previous providers where sends just hung and didn't get any further due to technical problems with their systems. It wasn't a problem in this case. They have a standard procedure of halting the send at 500 to check the stats are OK before completing the send. But I did suggest they should tell people that! However it's an assurance that the company is ensuring the continued quality and credibility of its system, which is important for all its clients. And I do believe they are a listening company, so hopefully they will tell new clients more about their procedures.

These are hardly major issues though. This is an excellent service and would be difficult to better at any price, and certainly at the prices being charged by Send in Blue.

Vendor Response

by Sendinblue on December 15, 2016

Hi Terry,

Thanks for sharing your review about SendinBlue! We appreciate your feedback and are glad to hear that our tools have been a good fit for your needs so far.

Indeed, we do read every piece of feedback, and will do everything in our power to improve based on what¿s shared with us!

If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

An excellent low cost alternative to Mailchimp!

Nov 15, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good interface, no limit on the number of email addresses - a good alternative to Mailchimp's subscriptions-based pricing.

Cons: The Email designer interface isn't quite as easy to use as Mailchimp's, but it's not a terrible interface by any means.

Overall: We took up Send in Blue after working with Mailchimp for about three years. We had no issues with Mailchimp aside from the cost and the fact that it wasn't based in the EU, which after Safe Harbour was abolished and due to Mailchimp being base in the US, made it a service which breached Data Protection guidelines for Academic Institutions. SendinBlue offers most of the features offered by Mailchimp, and its automation feature in some ways is superior to Mailchimp's. The only issues we came across were to do with the Email design interface - ok, but not quite as polished as Mailchimp's. Also, the Transactional Email API, although good and less expensive than Mandrill, wouldn't work with our in-house CRM (more a limitation of the CRM than SendinBlue, but still an issue). It's that limitation which prevented me from giving SiB 5 stars.

Overall, and despite those minor gripes, SendinBlue is an excellent service that I have no problem in recommending to others.

Recommendations to other buyers: Seriously consider this if you're thinking of using Mailchimp, or moving away from Mailchimp.

Vendor Response

by Sendinblue on December 15, 2016

Hi Paul,

Thank you for taking time to share your experience with us! I'm very glad to hear that SendinBlue has become an overall good fit for your needs.

We also greatly appreciate you letting us know about the areas where improvement would be helpful for you. Our team works actively to incorporate feedback like yours into into our updates!

If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to receive your feedback and offer help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

Unquestionably the best email marketing tool.

Dec 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The simultaneous work is the key of SendinBlue, it helps me with the massive sending of emails that allows me to transmit my message to all the clients of the company, in this way without doubt we strengthen the ties and relationships that we have with the clients and keep them in Constant notification of all our services.

Pros: The incredible thing about the software is that it opens the doors of all its functions without asking for anything, it has a free version that is amazing and accessible, giving the opportunity to small companies to be able to do their work in an organized way. The management of emails is correct and fast, the list of contacts is unlimited which makes the work much easier. It provides a quality service, easy to configure and adapt to each of my requirements.

Cons: I do not have much to complain about, I completely recommend this marketing tool, it has been very useful, and I can use it without any inconvenience and that has been the best of all. Some of the functions are simpler than necessary, it would be incredible if it provided better and better usage characteristics.

Good for small budget

Oct 27, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fairly easy to use, but not the most intuitive.

Cons: Some of the features are either hard to figure out or do not work. The double opt-in email has a field for the name of the person but that does not work

Overall: This is an easy to use system for acquiring subscribers and adding them to campaign lists. We use it on a WordPress installation and it works quite well. It is simple to find a user to edit or delete and you can delete from a single list or from your entire database.

If you find the need to use the SMTP feature of the WordPress plugin, AND you need to use another email send plugin of some kind, you will likely have a conflict.

Recommendations to other buyers: Work on the wordpress plugin to make it play nice with other email plugins.

Vendor Response

by Sendinblue on December 15, 2016

Hi Tim,

Thanks for taking time to share your experience with us! We appreciate your feedback about the WordPress plugin, and will share this with our team.

I noticed that you had a challenge with personalizing your double opt-in email template, and I would like to offer some resources that may be helpful for you.

The first post explains how to setup and name columns in your email list, such as those for storing the your contacts¿ names:
https://help.sendinblue.com/hc/en-us/articles/209499605

The second post covers how to personalize different elements of your email, including the subject line and message body with fields like first name:
https://help.sendinblue.com/hc/en-us/articles/209553585

If you¿ve completed the steps shown in both posts and are still experiencing issues, there¿s likely an issue that our customer care team should look into for you. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Best,
Erin
SendinBlue

A clean and fresh automation.

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that regardless of the number of messages I request to send / forward, SendinBlue always gives me the best support and it does not fail me in the most necessary moments. It has an excellent ergonomic design that my clients love. And its price, I think it's the best of the whole system.

Cons: I detest the fact that if I have had any problem, complaint or doubt regarding the SendinBlue program I add an additional cost, which puts the budget of my company at a disadvantage and with it some of the functions. In addition, the service reduces the time to make changes in its operation.

Overall: It has an excellent service, but it is a pity that it is an additional charge, however, the times I have used customer support this has worked me in a wonderful way solving each of my problems and making my stay in SendinBlue the best.

Great value

Oct 26, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Price, Easyness to use

Cons: Not many third party plugins or apps support Sendinblue while they support MailChimp

Overall: Best price for what you get. The only thing I wish is that more third party plugins and applications incorporated Send in Blue, or ones made by you. I have a pop up download for a handbook on our site that requires an email to download. I had to do A LOT of manual tweaks to make that work on our site with your company, while mailchimp would have been very easy. But overall you offer the best price for what you get.

Recommendations to other buyers: None off the top of my head

Vendor Response

by Sendinblue on December 15, 2016

Hi Sean,

Thank you for sharing your review about SendinBlue! Hearing from our users is the best way for us to learn, and to improve our tools and your overall experience.

I¿ve shared both aspects of your feedback with our team, so we can work on improvements for future updates.

If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

Nice tool for marketing automation

May 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: SendinBlue is a nice tool for marketing automation, which is also available in several languages and covers most of the features you would expect from such a tool. In addition to that, it is also completely free of charge and makes email marketing a lot easier. I have been using it, after I had some issues with MailChimp and I was really surprised. These days, there are not a lot free tools around and this one is really great. Another good thing, worth to mention, is the excellent customer support. Their service staff does really everything, to please you and to help you with any questions or issues, you might have.

Cons: SendinBlue in its free version lacks some important features. For example, there is no social media support, unless you get one of the paid plans. For bigger businesses, the free plan with its limited email support might also be an issue. In addition, there is no plan, that offers unlimited emails.

Excellent E-Mail Marketing tool

Apr 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - excellent price

- you pay the emails you send, regardless of the size of your email database

- you have a lot of features, like the BIG players

Cons: - you cannot send a text with the TEST email.

- you cannot have separated unsubscribe by the List.

Overall: One of the best e-mail marketing tool!!

Capterra loader

Most intuitive Email + SMS campaigns platform

Oct 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The biggest advantage of this platform is the integration between the SMS and email campaigns that can be run from within the system. While engaging with the target audience through these two channels - Sendinblue proved to be very effective platform. Furthermore, what I also love the most is the intuitive and vivid main interface that lays out all the necessary details you need about the campaigns. What's more, the platform has such good feature as intuitive email builder, unlimited contacts upload, automation, etc. Overall, it's very good tool to use, moreover, if you do this mixed (SMS+Email campaigns).

Cons: The only thing so far I disliked was re-activeness of the platform when it came to the point to send the emails. So, everything was ready and the platform then asked to verify the source of the email database. We do get it's totally right approach to avoid the spam databases, but we were totally mislead and basically were late to send out the campaign due to that. So, proactive messages about this while creating the campaigns would be good to have for other fellow marketers as we already learnt the lesson.

Overall: Overall, with the certain project, Sendinblue totally proved its effectiveness. We are happy to have it found out and that started using. So far, everything is working beyond expectations.

I recommend Sendinblue; it meets all of my needs and more.

Feb 15, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The colour (it's blue). Ease of use, range of automations, great value, efficient delivery and great customer service. Plus, it integrates well with Wordpress.

Cons: I have found the template builder could use an 'idiot's guide', for me at least.

Overall: As my list grew Mailchimp was going to be too expensive for me. What clinched it was the accusatory style of their emails whenever they considered that unsubscribes from my wholly legitimate opt-in list suggested that I breaching their standards.

I evaluated Sendinblue over some months, and I'm really (no, REALLY) happy that I switched. Semdingblue is great value, flexible and does a lot more than I expected. I can automate things in my standard (cheapest) package, I get 40,000 emails a month, and when I've needed to contact them I have had amiable and informative personal responses, quickly, which has been so helpful.

It took me a little while to get to grips with the Sendinblue template builder (hence 4 stars). This is probably due to my poor grasp of what I had to learn. I couldn't find instructions on a number of points so I had to work it out.

I recommend Sendinblue as it looks like it meets all of my business needs and more.

Recommendations to other buyers: See 'cons' above. Some time ago I emailed twice and got helpful replies quickly, but the instructions for the template builder (short videos if I remember correctly) missed out things like formatting images and some of the other functions. My slowness may have been due to my unfamiliarity... but I had to work things out which put me off initially.

Capterra loader

Great value. Shame the interface is rubbish.

Jan 22, 2018
3/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The price. The drag-and-drop editor is really great, too. Apart from that it's difficult to find things to like about SendinBlue... The customer service team are helpful as they can be though

Cons: Where to begin.... the interface is awful, confusing, and makes you jump through far too many hoops to send an eshot and analyse the results. Worst of all the deliver-ability seems to be really poor.

Overall: Quick to start use, importing is easy. Very reasonably priced. Drag and Drop editor works well. The rest leaves a lot to be desired, sadly.

Vendor Response

by Sendinblue on May 24, 2018

Hello Rick and thank you for sharing your user experience while using our platform. I'm sorry to hear that you had issues with the deliverability and interface of our platform. Deliverability is only partially about your ESP's reputation and has as much or more to do with your content, and engagement history. Unfortunately, as an ESP we don't have control over either of those things. We can instead assist you in improving your deliverability by discussing the changes you can make to see improvement. Regarding Interface, this is something we're always working on improving. We're sorry to see that you didn't like our interface now, but we're open to hearing what you didn't like and how we can improve!

You can reach out to me personally by sending us an email to contact@sendinblue.com and including 'Mari' in the subject line so I know to grab your email personally.

Mari
US Outreach Specialist
SendinBlue Customer Care

Good software overall

Oct 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: really easy drag and drop templates. Campaigns are easy to use and the dashboard is efficient. All the basics are implemented.

Cons: I can't find all the marketing automation I needed. Not as complete as some competitors such as Mailchimp.

Vendor Response

by Sendinblue on October 18, 2017

Hi Antoine,

Thank you for sharing your review and feedback about SendinBlue! We're glad to hear that many features are working well for you, and we'd like to learn more about the areas where we can improve. :)

If you're open to sharing more details, we would love to know:

- Which types of marketing automation could we add to help you get the most use from SendinBlue?

- Are their specific features we could add would help us serve you more completely (such as MailChimp)?

Please feel free to reply to this message directly, or you are also welcome to email us at contact@sendinblue.com with your feedback. If you email contact@sendinblue.com, please also mention this review and include a link so that we can connect your feedback. :)

Thanks for using SendinBlue!

Kind regards,
Erin
SendinBlue

Incredible features for marketing

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sendinblue is a software for email marketing that includes an autoresponder, important for campaigns. It integrates with Google Analytics and with your WordPress what makes it different from the rest of its category. Sendinblue is powerful and intuitive, segments contacts and maintains a dedicated IP.

Cons: I have not been able to think of something wrong with Sendinblue, it has so many good things and special features that make your work much easier, at a more affordable cost than other similar software.

From a Former Programmer & GUI Designer

Oct 26, 2016
3/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cost.

Cons: Lack of compliance with GUI standards.

Overall: I am really happy I switched from MailChimp to Sendinblue. You are saving me a LOT of money each month and I really appreciate that.

Because of the cost savings, I have been willing to spend some time learning to use your software. The main difficulty I have is the result of non-compliance with Graphical User Interface (GUI) standards. Nasa did much research, in the past, on how users process information and that resulted in Microsoft, back in the 1990s, developing a set of GUI standards. When followed, users feel very comfortable and always know, intuitively, how things get done with a piece of software.

You have not always followed those standards, so one must poke around, try things, create tech support tickets, and wait for answers. All of which has taken me more time than I would have liked during my get-up-to-speed phase. But, now that I know how to navigate your environment, I'm quite happy. Not everyone, however, is a former programmer. So not everyone will come to your site, use it with ease, and sign up. In other words, the difficulty of use with the software will, in my opinion, cause you to loose customers.

There is still one big "got-ya" for me. And that is backing out a change. The lack of an "Undo" feature. If I add a box, then decide I don't need it after all, I must delete the box. There is no Undo I can use. If I add a jpg, then decide another would look better. There is no way to Undo the action. I have learned I can simply drag another jpg over the original, but again, that took me awhile to figure out.

So, in summary, my suggestion would be to do a bit of research about GUI standards and slowly enhance the product to bring it up to par. And also to add an Undo feature.

There used to be a nifty little product called "GUI Guidelines". I just googled the name, but evidently the company went out of business. So, if my ideas hit home with you, probably the best bet would be to read up on Microsoft GUI standards, as they developed the standard.

Recommendations to other buyers: All in my written summary. Industry (below) is Spiritual Teaching.

Vendor Response

by Sendinblue on December 15, 2016

Hello Lucia,

Thanks for taking time to share your experience with us! I'm so glad that SendinBlue has been a good fit for your needs, now that things are up and running.

Our team is always working behind the scenes to grow our tools with new features and improved designs, so that we can give our users the best experience possible. I¿ve shared both aspects of your feedback with our improvements team, so we can incorporate those into our upcoming updates.

If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin

Satisfactory Service

Feb 08, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support is good. Not too hard to use.

Cons: I do not get alerts when people subscribe or unsubscribe.

Overall: I recently switched to SendInBlue to save money and utilize the transactional functions offered with SendInBlue. Prior to this I was a MailChimp customer for years but their transactional costs were too high. Although SendInBlue is not as sophisticated as MailChimp, it does get the job done!

Recommendations to other buyers: The way they count opens and clicks is different than Mailchimp. My click rate is lower in SendInBlue. Not sure why.

Vendor Response

by Sendinblue on February 08, 2017

Hi Sheree,

Thanks for taking time to share about your experience with SendinBlue! We appreciate your feedback. :)

We noticed that you have a question about the variance in open rates between SendinBlue and MailChimp. It looks like your campaigns are being well opened and delivered across most popular inbox providers, which is the first area we would check when concerned about your click rates. In that case, it may be due to a difference in how click rates are calculated between the two tools.

According to their knowledge base, "MailChimp reduces this margin of error by factoring in click-throughs with open rates." http://kb.mailchimp.com/reports/about-open-and-click-rates

On the other hand, SendinBlue does not automatically count all clicks as an open, since some softwares and social sharing may also generate clicks.

I hope this information is helpful! Please feel free to email us at contact@sendinblue.com for additional assistance.

Best,
The SendinBlue Team

Lower-cost alternative to other ESP's

Dec 08, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Very affordable for volume that you can send. New features regularly. Can also easily purchase a dedicated IP which is not found in a lot of other ESP's.

Cons: Campaign builder needs a lot of work, especially the templating . Other tools like MailChimp far exceed the capabilities in Sendinblue.

Capterra loader

Great competitor to Mailchimp

Nov 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great software, easy to use. Email designer works great and makes creating good looking mails simple.

Cons: Some things could be clearer. For example when a mail couldn't be send, it didn't give a helpful error, but had to contact support to figure out what was wrong.

Overall: Great almost on par with mailchimp.

Great value for Email Marketing

Jan 20, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: SendInBlue has been a reliable and budget-friendly provider for my email marketing. They respond to questions and provide prompt support. They have useful metrics and tools to analyze campaign data. Their email template tools provide a wide variety of flexibility to customize your look and feel and their tools work well consistently. They have good list and contact features, custom fields, import utilities, and ways to customize your opt-in processes. The one area that needs improvement is the ability to use their forms with other products for capture of customers to a list. I'm hoping that as they grow, they will also expand the ability to use their lists within other products such as pop-up forms, lightboxes, landing pages, and other types of marketing media. I am very pleased with their products and services and would recommend them to my colleagues.

Vendor Response

by Sendinblue on February 19, 2016

Hi Angelica,

We're so glad to hear that SendinBlue has been a good fit for you! We appreciate your feedback about the expanded form functionality and will certainly share this with our product improvement team. This is a popular request, so we're doing our best to grow in this area. If you have additional ideas for improvement, please don't hesitate to let us know. :)

Best,
The SendinBlue Team

Very easy and user friendly emailing platform

Jul 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We started using Sendinblue over a year and half ago, with first some basic emailing needs. It was superior to other options for us as we could very easily select within our whole database who was going to receive an email. With a simple to use though powerful filtering capability (such as send this email to all prospects in the e-commerce field who already opened an email from us). Over the last 3 months we have been using their marketing automation features and they too are easy to use.

Pros: No need for a training to use more advanced features Emails done correctly Easy to automatically update lists (using Zappier)

Cons: Not found yet, it has been helpful for our needs up to now

Capterra loader

Sendinblue is a good service for those who are starting out but has room for improvement

Apr 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Sendinblue offers competitive pricing and easy setup as well as the ability to have a dedicated IP at any account level.

Cons: There are a number of features that are pretty standard now sendinblue does not offer such as A/B testing & Chat support. The drag and drop editor is pretty basic and navigation within the platform is unnecessarily overcomplicated.

I was scared by reviews...and I tried it anyway

Apr 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This platform is easy. And equally as important for a small biz with a tech department that includes ME (must be easy - too busy) is it is affordable. You get the bang for the buck. Because of other reviews, I was worried about the email validation - I did not have a high open rate on my old platform (Mad Mimi) and did not want to get "turned down" so I hesitated to open a send in blue account ( I have over 5,000 subscribers and growth just hit big time) - what if I go through all this and they say - we can't validate your list? Sorry. GOOD NEWS. I tried it anyway and less than 24hs after I sent my first campaign I was validated and ready to go. I signed up here just to review them because those other reviews were really scary and I want to assure YOU, the small biz owner like me, to go ahead and try it.

Cons: I am having a great experience so far. I would like to be able to maybe add video - I understand the challenge AND would love a solution. Other than that minor add, I have to say - totally impressed.

Great for startups and people just starting out in marketing

Jul 07, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can very easily get acquainted with all the futures and has easy steps in createing your first campaign, also the dashboard statistics are very good and reliable,

Cons: It is quite limiting for advanced users and kinda expensive for massive marketing campaigns, it can spit out some unexpected errors on delivery

Effective email marketing application for promoting financial services.

Nov 27, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is one of the effective tools for selling financial products through emails. It has well featured email editor which helps users to create customised email templates for marketing their products. Its deliverability is also one of the best in the Industry.

Cons: Its API functionality is slightly tricky. And it requires technical knowledge. They should make it a little easy so that a non technical user can also operate it.

Overall: It helps me to promote financial products like mutual funds and insurance.

Great, affordable, straight to the point email marketing tool

Apr 22, 2016
5/5
Overall

5 / 5
Ease of Use

Comments: I've been using free version of SendinBlue for a while, I liked it a lot, so couple of month ago I signed up for the paid version. For $7 per month I can send up to 40,000 emails (no daily sending limit) and keep unlimited number of contacts (though you can have it with the free version too). I believe this is the best price on the market.

Pros: - Very affordible pricing. - Reliable - Unlimited contacts - Easy to use email builder

Cons: Some of the reports are available only with higher priced package (geographical location of the recipients, where in the email people clicked) Would be great to have pre-made designs for different holidays

Genius in its simplicity

Oct 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My rate of delivery has improved significantly and no negative action logged. Open rates are up as well. Might I mention that their customer Service is unmatched in this space. I am a loyalist now to SIB.

Pros: After testing several platforms I could not be more pleased with my decision to team up with Sendinblue. The templates are clean and simple in their presentation. In fact, my messaging has improved since using SIB. I have matched the clean and simple and results are proof it's working.

Cons: Some old habits take a while to break. I wish There was a bit more flexibility in the builder such as laying text over images. Not a big issue.

Capterra loader

Poor customer service and no technical support

Nov 10, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I was lookin for an email campaign software, and I was importing my own dbl-opt-in list of leads. The Process of importing CSV files was easy enough,once the format was figured out. The templates were a little bulky for emails on mobile devices.

Cons: The company never completed a single campaign during the trial month. They returned zero analytics. There was no customer service, and technical service was non-existant.

Overall: I learned the challenges of this style of campaigning, and will look for companies that address those weaknesses better.

Vendor Response

by Sendinblue on May 24, 2018

Hello Brooks and thank you for sharing your feedback. All accounts on our platform go through a validation review process where accounts are electronically and manually reviewed by our representatives. I'm sorry for the frustration as it sounds like this didn't happen for your account. If you would like to explore the platform once more and attempt validation, please reach out to us at contact@sendinblue.com and include 'ATTN: Mari' in the subject line so that I know to grab your ticket. I hope to head from you!

Mari
US Outreach Specialist
SendinBlue Customer Care

A Great Marketing Platform Alternative For Small Businesses

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their price structure is based on the number of emails a business sends, not how big your database is. We had a growing list of customers and the monthly price we were paying to store names and email addresses with another well-known company kept increasing, even though we had very few email campaigns.

Cons: I can't think of anything about this software that I don't like.

Overall: When we sent out our first email campaign with SendinBlue, we found that the tool they provide for creating your email was very easy to use. When we have a question, their customer service team has been very quick to get us an answer.

Great Product when you have a large list but don't send enough emails!

Oct 26, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Better pricing

Similar to other brands

Cons: A few design issues that won't let you customize certain aspects

Overall: Saved a good amount and I'm not pressured to send an email when we don't have anything to say... We collect emails all year for just 2 of the 4 seasons so it fit our business model perfectly!

Occasionally we will have some slight issues changing a background or button font but aside from that it is pretty standard.

Recommendations to other buyers: Best for keeping large lists you don't mail to as much, saving $100+ a year from switching from mailchimp

Vendor Response

by Sendinblue on December 15, 2016

Hi Glade,

Thanks for sharing your review about SendinBlue! We appreciate your feedback and are glad to hear that our tools have been a good fit for your needs so far.

If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

Email marketing made easy

Dec 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Nice app with so much features related to email marketing. Make easy campaigns and drag and drop system. Easy to use. Free version also available.

Cons: Integration with small number of apps. Not available on android. Can be improved with more features.

Well thought out and powerful

Oct 26, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As review!

Overall: I run large mailouts for bands which I have used several systems including Gammadyne and other self hosted solutions. SendInBlue was a little tricky to get set up, using a dedicated IP address and the necessary domain settings but has work flawlessly now with a much better opening and click through rates than before.

Very good support too.

The wysywig editor is a breeze and renders consistently on all platforms.

Finally the analytics are excellent, the clients love the reports.

Recommendations to other buyers: Initial setup was delayed due to the need for authorisation. This caused a 24hr delay which was unexpected!

Vendor Response

by Sendinblue on December 15, 2016

Hi Pete,

Thanks for sharing your review about SendinBlue! We appreciate your feedback and are glad to hear that our tools have been a good fit for your needs so far.

I'm sorry that you had some challenges during the IP setup process, but very glad to hear that you're seeing improved results!

If you run into any additional questions, or would like to share more feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

Cheap and cheerful

May 04, 2015
5/5
Overall

Comments: I changed to sendinblue from being a Dotmailer user. It doepast the basic set up.s almost everything i'd like it to do. The only thing i'd really like to see is either full integration with Google Analytic to transfer the cost or just a simply pre-formatted CSV with the correct info in it. There may be some things that larger accounts would like that you might only get in a more expensive package but suits me fine. Most operations are intuitive once you've gone

Pros: Cheap. this costs about 1/10 of dotmailer. Easy to use

Cons: Not always easy to see how many emails left for the month. There is a display of "emails sent this month" which looks to be a calendar month but there is an overlap as the accounting month ends on the anniversary of the first payment. This causes a delay in sending some email until the next billing period. This might be an issue if you were sending time specific offers.

Excellent value

Oct 26, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: We have used Sendinblue for a number of campaigns now and it was always easy to import data, and review stats of the sent campaigns. Some information requires a higher level of membership to be made available, but if you want an easy and fast software for mailshots to your customers, then it's worth having a look at it. Contacts and list management is very easy. Perhaps the customisation of emails can be done better, and a few email servers will filter messages as spam, but I've seen that happen with all other mass mailing services.

Vendor Response

by Sendinblue on December 15, 2016

Hi Marvin,

Thanks for sharing your review about SendinBlue! We appreciate your feedback and are glad to hear that our tools have been a good fit for your needs so far.

If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

Good software with big room of improvements

Feb 08, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - rich features

- automation

Cons: - UX is horrible

- too strict on bouncing and complained rate. I was basically forced to purchase a dedicated IP address.

Overall: I've been using SendInBlue for about 6 months now to send more than tens of thousands of emails. Overall, my experience has been positive. The platform has lot of features and I particularly love the Automation bit. One thing I believe can be MASSIVELY improved is the UX. The platform is often confusing to navigate and after a couple of clicks I almost get lost.

I think with the right improvements it can become a tremendous platform. Good value for money overall.

Great software for a great price

Oct 26, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Easy to work with, lots of statistics. Only downside is that in some cases I don't have much freedom with block styling / build up.

Vendor Response

by Sendinblue on December 15, 2016

Hi Yasmine,

Thanks for taking time to share your experience with us! I'm so glad that SendinBlue has been a good fit for your needs so far. :)

Our team is always working behind the scenes to grow our tools with new features and improved designs, so that we can give our users the best experience possible. I'll be sure to share your feedback about the email builder with our team, and I'm happy to confirm that we already have some exciting improvements in the works. Stay tuned for those very soon!

If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

Easy to use, all around email service

Jun 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The dashboard is very helpful and the user interface is simple and straightforward. I like the fact that the limits on emails allowed to send is higher than other tools and they don't nickel and dime you. Great price for the value.

Cons: HTML templates are a bit limited in some ways and not as easy to edit as other automation tools. I also love that you can trigger emails based on website activity. You don't normally get this type of function unless you go to one of the higher priced tools on the market.

Inexpensive e-mail marketing tool!

Mar 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Sendinblue has been a nice e-mail marketing tool for a small business as ours. We found the support team to be very responsive, and we love how you can optimize e-mails for mobile devices. Sendinblue also offers great reporting and analytics.

This program is great as it also allows you to reach customers by text in addition to e-mails.

Cons: The provided templates are not as eye catching as we would like. Also, we have found that the setup of each e-mail is a bit tedious at times.

Good for the price

Oct 26, 2016
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Low price, basic funcionality makes it easy, very clear settings. Customer service is fine so far.

Cons: Speed, reporting tools, too basic when it comes to social networks.

Overall: If you need to send emails without worrying too much about reporting or automation (e.g. interaction with social network, automatic posting on SN's is poor) sendingblue is a decent tool. I would improve speed, as i noticed that opening a link via email is much slower than opening a regular link on my site. In this respect SB is lagging behind competitors (mailchimp mainly) who offer better service, but for a much higher price. The strenght is the low cost. Please improve reporting and speed!!! Good job so far.

Recommendations to other buyers: Make it faster and improve reporting for paying customers, even for SME's like mine with few subscribers. Can be rewarding in the long term for SB. I'd swich to a competitor if they would offer those features with the same price point.

Vendor Response

by Sendinblue on December 15, 2016

Hi Riccardo,

Thank you so much for taking time to share you experience with us! Hearing from our users is the best way for us to learn, and to improve our tools and your overall experience.

I will share both aspects of your feedback with our team, so we can work on improvements for future updates.

If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

Powerful mail sender

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to set up your newsletter look, you have different price plans helping to onboard at your peace. you have campaigns ( mail or sms), transactional and automation at your disposal.

Cons: There could be improvement on user onboarding and training, videos would be helpful, and a bit more content also.

Good platform for easy e-marketing

Jan 24, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: The Sendinblue platform is very good. It lacks some functions, like embed forms for websites, but for the prices we pay, its excellent. The biggest pus is their support. Its 5 start.

Vendor Response

by Sendinblue on January 24, 2017

Hi Miguel,

Thanks for taking time to share your feedback about SendinBlue. We're so glad it's been a good fit for your needs!

I see that you're interested in embedding a signup form in your website, which you are able to do with SendinBlue. :)

This post in our Help Center provides step-by-step instructions for creating and embedding a form:
https://help.sendinblue.com/hc/en-us/articles/208771869-Create-a-subscription-form.

If you have any questions about this feature, or any other needs, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we're here to help!

Best,
Erin @ SendinBlue

Capterra loader

Beautiful emails powered by Send in Blue's API

Apr 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The emails look great coming out of the system and the template builder was intuitive and easy to use.

Cons: It took a few tries to get the API up and working and the issues we did have was by trying to be overly complicated with the templates we were setting up initially. Once they had been setup, everything has been working out great!

Overall: Easy to use and setup great looking emails. The statistics on open and click rates are great to have as well.

Capterra loader

Lots of features and free trial is great

Oct 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very easy to schedule mass emails and see who opens them and interacts with them.

Cons: To access lots of the nicer features you need to have a paid plan, which gets pricey.

Jul 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Robust and extensive platform.

Oct 31, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Responsive Campaign Builder

Overall: Working for a small charity in the UK, we were moving from a platform that included campaign sending to a dedicated campaign company.

We found that SendInBlue was good value for money for the amount of campaign users we have and the frequency that we wish to send emails. Before moving to the company we asked if they offered a charity rate and was very pleased to hear that they did offer this too.

Customer Service has been great since starting with SendInBlue, our queries have be answered promptly and efficiently.

The responsive campaign builder is wonderful to use, with image editing and enhancements built in to the platform. The reporting features are detailed and also give a heatmap of your email content.

So far there has been nothing to complain about. We are very happy we found them.

Recommendations to other buyers: Read the detailed tutorials and submit a support ticket if you need help

Start with the private IP, you will save time

Apr 11, 2017
1/5
Overall

1 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: They only want you to buy the private IP and they said this is because of the reputation of their shared IP address.

The features were really great, but after setup everything, they refused my case.

No problem for the refund, one good news!

Vendor Response

by Sendinblue on April 18, 2017

Hi Etienne,

Thank you for taking time to try SendinBlue -
we're sorry to hear it wasn¿t a good fit for your needs. When this happens, our hope is to be as helpful as possible as you assess your needs and transition to another service.

The use of shared or borrowed email lists is not allowed in SendinBlue¿s terms of use. These lists often perform poorly and can negatively impact other SendinBlue users¿ ability to reach the inbox. (More details are available in our FAQs here: https://help.sendinblue.com/hc/en-us/articles/208835449--Introduction-to-dedicated-IP#q2). We understand that this can be a ¿deal breaker¿ for some email marketers, so we strive to be transparent about this important requirement by displaying several reminders during the account setup process. Please accept our sincere apologies if these were missed ¿ we understand that your time is valuable. If we can offer any additional assistance, please email us at contact@sendinblue.com.

Kind regards,
SendinBlue