# Brevo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Brevo Software - reviews, pricing plans, popular comparisons to other Email Marketing products and more. Source: https://www.capterra.com/p/132996/a --- # Brevo Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Brevo ## What is Brevo? Launch high-converting email, SMS, push, and WhatsApp campaigns in minutes. Unify your store, website, and campaign data into a single customer view to precisely target VIPs, cart abandoners, and lapsed buyers. Activate proven automations including abandoned cart recovery, browse abandonment, price-drop alerts, back-in-stock notifications, and VIP early access. A/B test subject lines, offers, and CTAs to optimize performance. Scale your delivery with intelligent warm-up, throttling, frequency caps, and send-time optimization. Monitor revenue, average order value, and conversions in real time with comprehensive analytics. Transform one-time buyers into loyal customers with automated post-purchase flows, replenishment reminders, review requests, and win-back campaigns—all managed from a single, powerful platform. ## What is Brevo used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Campaign Management](https://www.capterra.com/campaign-management-software/)[Email Management](https://www.capterra.com/email-management-software/) Recognitions Shortlist Best ease of use Overall rating Based on 3,484 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 2% Pros & cons Beginner-friendly setup and navigation Intuitive and organized interface Performance and reliability concerns Strict and unclear account controls Starting price $9 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Email Marketing / 2026 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... - All-in-One Marketing Platform / 2026 - Lead Nurturing / 2026 Our "Best of" badge program showcases products with the highest ratings... ## Brevo alternatives Highest Rated [4.8 (655)](https://www.capterra.com/p/147415/EmailOctopus/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (2,928)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (6,238)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132996/brevo/alternatives/) ## FAQs about Brevo Overview ### What problems does Brevo solve? Brevo solves scattered customer communication, manual campaign setup, and weak visibility into email performance by combining email, SMS, automation, contact segmentation, CRM, and campaign analytics in one easy platform. Small businesses, startups, marketers, and sales teams use it to send targeted campaigns faster, manage leads, and track opens, clicks, and conversions. Answer based on 1943 reviews Overview ### Which roles and teams benefit most from Brevo? Brevo is most used by business owners, founders, and executives who need an affordable platform to manage customer communications and track growth. Marketing and sales teams use it to run email campaigns, automate follow-ups, and capture leads, while developers and technical managers support integrations, website forms, and workflow customization. Answer based on 3388 reviews Overview ### What company size and industries is Brevo built for? Brevo is built primarily for small businesses, which make up 94% of reviewers, especially in Marketing and Advertising at 9%. It also serves entrepreneurs, ecommerce retailers, marketers, sales teams, developers, agencies, and enterprise organizations, with additional use across Information Technology and Services at 6% and Computer Software at 5%. Answer based on 3464 reviews Features and Usability ### What are the key features of Brevo? Brevo includes core email marketing features like email campaigns, drag-and-drop email templates, campaign scheduling, segmentation, and contact management. Differentiating features include marketing automation workflows, SMS marketing, landing pages and signup forms, plus campaign analytics with open and click tracking. Reviewers also often mention SMTP and API support for transactional emails. Answer based on 1326 reviews Pricing ### How much does it cost and what fees or limitations are included? Brevo starts at $9/month for the Starter plan, with the $18/month Standard plan adding marketing automation and multi-user access. A free version is available and often seen as generous for beginners, though daily send limits can be restrictive, and some reviewers found the Starter plan light on features or pricing details unclear. Answer based on 969 reviews Integrations ### Which third-party tools and platforms does Brevo integrate with? Brevo integrates with WordPress, WooCommerce, Gmail, Shopify, Zapier, Elementor, Microsoft Outlook, and PrestaShop. It supports over 50 integrations overall, spanning website builders, ecommerce platforms, email clients, and automation tools. Official catalog options also include Google Sheets, HubSpot CRM, Freshdesk, Eventbrite, and Adobe Commerce. Answer based on 722 reviews Getting Started and Support ### How easy is it to onboard and train a team on Brevo? Brevo is generally quick to onboard for beginners, small teams, and nontechnical users because the interface is clear and core tasks like importing contacts and building campaigns are easy to learn. Admins and teams using automation, integrations, or segmentation usually need more time. Training includes live online sessions, webinars, and documentation. Answer based on 226 reviews Getting Started and Support ### What customer support options does Brevo offer, and how do users rate the experience? Brevo offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and solution-oriented, with clear follow-up and useful guidance. Some report slower ticket replies, limited access at times, and documentation gaps that can make setup or troubleshooting more time-consuming. Answer based on 841 reviews Security ### How does Brevo handle data security and access control? Brevo uses domain and SMTP authentication, API keys, verification checks, IP and domain whitelists, and privacy-focused protections aligned with EU and GDPR expectations. Reviewers also note account suspensions triggered by safety algorithms, difficult authentication setup, limited permission granularity, and occasional issues with two-step authentication or password configuration. Answer based on 82 reviews ## Who uses Brevo? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 402 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 402 reviews Administrative 23% Administrative 23% Marketing 15% Entrepreneurs/ Owners 13% Creative & Design 11% Others 38% Top industries Based on 402 reviews Computer Software 32% Education Management 18% E-Learning 18% Information Technology and Services 17% Other 15% ## Pros and Cons Beginner-friendly setup and navigation 94% positive reviews out of 780 Most reviewers indicate ease of use, highlighting simple setup, clear instructions, and helpful tutorials for all users. Corinna S CEO, founder and product manager, 2 - 10 employees. "It's easy to use, the documentation is great and detailed so that I can use it without any dev help." Performance and reliability concerns 55% negative reviews out of 240 Some users comment on occasional bugs, slow load times, plugin issues, and inconsistent platform stability impacting workflow. Cristian A Program Lead, 2 - 10 employees. "No reliable support from UI and several glitches (my understanding now is that it took much longer to upload the file but the notification bell said it's all done even though it wasn't)." Intuitive and organized interface 93% positive reviews out of 382 Most reviewers appreciate the user interface for its clean design, logical layout, and accessible navigation. Laura Z Coordinadora de Educación Continua, 501 - 1,000 employees. "The menu is easy and intuitive, the interface is clean, it allows people who do not have much knowledge to interact easily from the beginning." Strict and unclear account controls 59% negative reviews out of 232 Some reviewers report account suspensions, complicated validation, non-transparent policies, and slow or unhelpful support responses. Brett R MD, 2 - 10 employees. "you constantly suspend accounts and it take forever to get them unfrozen. " Comprehensive email marketing platform 94% positive reviews out of 303 Most reviewers describe email marketing as versatile, combining automation, segmentation, analytics, and CRM in one platform. Gokhan C Team Lead, 2 - 10 employees. "Brevo is a comprehensive and powerful tool that has significantly improved our email marketing efforts." Confusing list management features 40% negative reviews out of 77 Some reviewers find list management unintuitive, with confusing organization, difficult navigation, and unclear segmentation processes. Bekkah M Webmaster and Marketing Manager, 2 - 10 employees. "Like wanting to delete non-subscribers simply by deleting a list but finding I needed to use one of many confusing filters or to delete by selecting them one at a time from contacts instead." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Campaign Management 4.6 (1,250) 79.20% of 1250 reviewers that rated this feature as important or highly important With this capability, you can easily design, schedule, and automate targeted email campaigns using templates and a drag-and-drop editor. Reviewers appreciate the intuitive interface, robust automation, segmentation, and integration with tools like WordPress, but some mention limited template variety. Contact Management 4.5 (1,248) 72.68% of 1248 reviewers that rated this feature as important or highly important It gives you efficient tools to import, segment, and update contacts, organize lists, and automate workflows. Reviewers appreciate the ease of managing and segmenting contacts, integration with automation and CRM, but some feel duplicate management and large list imports could improve. Campaign Analytics 4.5 (891) 77.89% of 891 reviewers that rated this feature as important or highly important This aspect helps you track open rates, clicks, and unsubscribes in real time to refine campaigns. Some reviewers find the analytics dashboard detailed and easy to interpret, though a few wish for more industry benchmarks and faster updates. Reporting/Analytics 4.4 (879) 77.25% of 879 reviewers that rated this feature as important or highly important You get reliable, detailed reports on campaign performance, including open and click rates, with export options and Google Analytics integration. Users say reports are easy to access and share, but some want more flexible filtering and deeper analytics in the free tier. Mobile Optimization 4.5 (852) 69.60% of 852 reviewers that rated this feature as important or highly important Brevo offers strong mobile optimization, letting you preview and adjust emails for various devices. Users think emails display well on phones, the preview tool is helpful, and templates auto-adapt, though some wish for more customization and note occasional formatting issues on mobile. Email Tracking 4.6 (715) 83.92% of 715 reviewers that rated this feature as important or highly important Track delivered, received, and opened emails Brevo 109 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Create and automatically send premade copy in response to customer messages Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track and manage schedules and meetings via an integrated calendar This aspect helps you track open rates, clicks, and unsubscribes in real time to refine campaigns. Some reviewers find the analytics dashboard detailed and easy to interpret, though a few wish for more industry benchmarks and faster updates. Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Manage various distribution channels, build relations with channel partners, and track their performance Track the amount of clicks on individual products to measure campaign results Provides a channel for team members to share media files, communicate, and work together Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. It gives you efficient tools to import, segment, and update contacts, organize lists, and automate workflows. Reviewers appreciate the ease of managing and segmenting contacts, integration with automation and CRM, but some feel duplicate management and large list imports could improve. Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Import and export data to and from software applications Ability to restore deleted, hidden, or lost data from an email server/system Protect sensitive data for digital privacy Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience With this capability, you can easily design, schedule, and automate targeted email campaigns using templates and a drag-and-drop editor. Reviewers appreciate the intuitive interface, robust automation, segmentation, and integration with tools like WordPress, but some mention limited template variety. Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Primarily serving startup companies Adds a customizable form to the landing page, usually for the purposes of lead generation Ensure compliance with the General Data Protection Regulation protocols Add, edit, and manipulate HTML code directly Store and manage images Track interaction history by documenting conversations for contacts Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Manage contacts across multiple mailing lists Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Manage the process of planning and scheduling meetings, including agenda creation Personalize text messages using templates and custom fields Access software remotely via mobile devices Brevo offers strong mobile optimization, letting you preview and adjust emails for various devices. Users think emails display well on phones, the preview tool is helpful, and templates auto-adapt, though some wish for more customization and note occasional formatting issues on mobile. Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Book meetings and appointments through a website or digital platform A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Preview materials before finalizing projects Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns You get reliable, detailed reports on campaign performance, including open and click rates, with export options and Google Analytics integration. Users say reports are easy to access and share, but some want more flexible filtering and deeper analytics in the free tier. Planning and managing of resources and procedures to mitigate the impact of events and incidents Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Plan daily routes to optimize employee scheduling and provide directions Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Group leads or contacts based on their specific characteristics An email inbox that can be accessed and managed by multiple individuals Add and maintain centralized email signature(s) across an organization Internet standard communication protocol to transmit electronic mails Send promotional campaigns or transactional messages via text messages Send messages via SMS Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Filters used to determine different types of malware threats Add or remove subscribers from mailing lists Process of managing customer subscription lifecycle for a recurring service or a product Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks SaaS, web-based, online deployment Track and analyze information regarding website visitors Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain Monitor activity of individuals who visit your website using cookies Control system access and/or deliverability for applications and email addresses An extended application or connector that enables users to perform additional services with their current set of tools What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.5 (3,448) 4.5 Based on 3,448 reviews ## Pricing Value for money 4.5 (3051) Free Version [View pricing plan details](https://www.capterra.com/p/132996/brevo/pricing/) Starter $9.00 Usage Based,Per Month It includes: - From 5,000 emails/month - Email & SMS - Drag & Drop email editor - AI content generator - Email templates - Advanced segmentation - Forms - Basic reporting & analytics - Email support Standard $18.00 Usage Based,Per Month It includes: - Everything in Starter - From 5,000 emails/month - Marketing automation - AI send time optimization - Landing pages - A/B Testing - Advanced Statistics - Phone support Professional $449.00 Usage Based, It includes: - Everything in Standard - 150,000 emails per month included - WhatsApp, Popups, Mobile & Web Push - Multi-user access - Contact scoring - Advanced ecommerce features - AI segmentation - AI Data Analyst - Phone support Value for money 4.5 (3,051) 4.5 Based on 3,051 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (3051) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (3,051) 4.5 Based on 3,051 reviews ## User reviews Overall rating 4.6 Based on 3,484 reviews Filter by rating 5(2504) 4(779) 3(117) 2(28) 1(56) Mentioned topic Sorted by most recent BD benjamin D. CEO Education Management ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 25, 2026 8/10 – Overall great experience so far, happy with the product. maybe would be easier with some tutorial Pros • Very easy to use once you understand its capabilities. • Excellent customer support. • So far, I’ve seen positive results and good engagement from customers. Cons • Some advanced features require a learning curve and may take time to fully understand. • Not the most beginner-friendly platform for users with limited marketing or automation experience. • Good value for money overall, although the pricing difference between the 1,500-contact plan and higher-tier plans could be more competitive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CJ Celine J. Content Manager Consumer Services ### "Brevo is not expensive!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 23, 2026 Pros I really like Brevo because its price is very competitive; with a large user base, you pay less for ten times more features than other tools in the same field. I also really liked its automations, which allow me to create more and more customer journeys and better manage my emails. Cons Brevo has a less modernized user interface than other software; I like its robust automation, but it takes a lot of time to master. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Matt B. Travel Advisor Leisure, Travel & Tourism ### "No Need to Look Elsewhere" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 I have been using Brevo for a couple of years for my weekly email campaigns for my travel advisor business and have been extremely happy. As I compared it to the other options, I found it easiest to use with a clean user interface with nicely designed templates. The price plans are extremely reasonable and overall, Brevo has been great at meeting my needs. I cannot imagine ever needing to change to anything else. Pros The user interface is super easy to use, making it a breeze to build my weekly email campaigns. The templates are clean and professional too. Cons Wish there was a way to build a more robust form - more than just collecting an email address and name. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reasons for choosing Brevo Having used the alternative in the past, I found Brevo a much superior option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Dani M. Business development E-Learning ### "muy buena para PYMES " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2026 ha estado chevere. me ha gustado, tambien porque funciona en ingles y español con soporte en ambos idiomas. Pros bastante intuitivo, las plantillas y automatizaciones. Me encanta la parte de oportunidades. Es muy valioso poder tener esa herramienta incluida Cons poder hacer mas facil los formularios con los atributos personalizados. poder filtrar desde la base global por ciudad o pais Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Muy costoso y tenia tantas funcionalidades que nadie de mi equipo sabia usarlas o explotarlas Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LI Lukasz I. IT Operations Coordinator Hospitality ### "New Brevo User Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 19, 2026 Good value for money, in my opinion. The support has been excellent so far, with quick responses and straightforward, effective solutions. Pros Good features and very easy to use, even for beginners. The intuitive interface allows users to quickly find what they need. Cons The onboarding experience could be improved, as it relies heavily on online documentation and provides limited hands-on guidance for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EB Emmanuel B. Développeur Web Program Development ### "Une excellente expérience pour les e-mails transactionnels et les SMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 19, 2026 J'utilise Brevo principalement pour l'envoi d'e-mails transactionnels et marketing, et récemment pour les SMS. Mon expérience est très positive. La plateforme est fiable, les API sont simples à utiliser et bien documentées, et les performances sont au rendez-vous. J'ai récemment migré un système d'envoi de SMS depuis un autre fournisseur vers Brevo. Malgré un blocage initial lié à l'activation du service SMS, le support a répondu rapidement, a identifié le problème et l'a résolu efficacement. Après réactivation, les SMS ont été envoyés et reçus sans difficulté. Cette réactivité a renforcé ma confiance dans la solution. Pros Brevo me permet de centraliser l'envoi d'e-mails transactionnels, de campagnes marketing et désormais de SMS au sein d'une seule plateforme. L'API est bien documentée et l'intégration dans mes applications web a été rapide. J'apprécie particulièrement la réactivité du support : lors d'un problème de suspension du service SMS, mon ticket a été traité rapidement et la situation a été résolue efficacement. Les tests réalisés après intervention ont fonctionné immédiatement. Cons La plateforme est riche en fonctionnalités, ce qui peut rendre certaines options un peu difficiles à trouver lors de la prise en main. Une meilleure visibilité des statuts liés aux services SMS et à la validation des comptes serait également appréciable pour les utilisateurs techniques. Switched from [smsfactor platform](https://www.capterra.com/p/266570/SMS-Factor-Platform/) [Mailjet](https://www.capterra.com/p/130105/Mailjet/) Je souhaitais centraliser les e-mails et les SMS au sein d'une même plateforme. Brevo proposait une solution plus complète avec une API simple à intégrer et un support réactif. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Brevo J'ai choisi Brevo pour la qualité de son API, la possibilité de gérer les e-mails et les SMS depuis une seule plateforme, sa simplicité d'intégration dans mes applications web et la réactivité de son support technique. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Milena C. Office Admin Construction ### "Great marketing and sales addition to your team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 18, 2026 Pros Brevo is such an undervalued tool I think more companies should know about. It is more affordable than other similar companies and products. It's so easy to use and setup and makes marketing so easy. Cons There are a few features I personally have not used so it's hard to give some cons so really all I have is just sooooo minor and that's just keeping inboxes connected. It becomes a hassle with multiple users and making sure they keep things updated. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was getting so expensive for the amount of contacts we had. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Rene C. Co-owner, marketing Food & Beverages ### "Little Farm Association give Brevo a Thumbs Up" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 I have been happy so far! Lots of great features with a classy appearance and easy to use editor tools. Pros The interface is very easy and intuitive and customer support has been great! They also offer really strong value for features at a reasonable price. Cons My only "wish" so far is that I would like a price tier between the business and the big expensive enterprise level. There are a couple of minor features it would be nice to have - like pop up forms - that are not available until the BIG plan. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) workflow features were basic and constantly having to upgrade due to growth Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DW Damian W. Owner Broadcast Media ### "Great for my startup but grows with me" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 17, 2026 Great from start to finish. I was able to create the list I needed. Using vibe coding I was able to incorporate their code into my site and create forms and connect to my list fairly easily. Pros After searching endlessly for a reliable autoresponder, I settled on Brevo. It is so easy to use and intuitive. The support is great and most of all it is free for small startups with a small list. They have covered every need so far and as I grow, I am confident they will scale with me. Cons Some of the interface and API creation was a bit confusing but not much. I was able to work through support to achieve what I was trying to accomplish. Switched from [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Ease of use in the integration of my site and cost. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reasons for choosing Brevo It just worked easier, faster, and cheaper. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Raveen D. Director Logistics and Supply Chain ### "management" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 17, 2026 It was Average. Eventually my issues were resolved but still could not find a quick solution to my answers with were not answered timeously. Pros Easy online Payment. Regular feedback on queries. Easy login. surfing on the site to find particular topics that we are lookin for. Cons Not user friendly when having a query. Struggled with communication. Feedback was regular but not correct. Very slow to Correct Issues. Alternatives considered [Clickatell](https://www.capterra.com/p/175976/Clickatell-Touch/) Reasons for choosing Brevo They did not support emails on their site at that time Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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