# Page 3 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews/?page=3 --- Brevo 4.6 (3406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Brevo ## Showing most helpful reviews Showing 51-75 of 3406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PG Patricia G. Customer Service Lead Hospitality Used the software for: 2+ years ### "Affordable marketing for our guest lists." January 15, 2026 5.0 This tool offers you a very high performance for little money compared to most more expensive options. The platform that this software is located on handles our email marketing as long as it follows all local regulations; though it occasionally gets caught off-guard by a seemingly onerous compliance rule. Pros I liked that the program is fairly straightforward and user friendly. Spam blocking sometimes is too aggressive and blocks legitimate emails to our corporate clients. Cons Sometimes customer support takes too long to answer even simple account questions. We have to make sure the people get their booking confirmation and what we are offering on our new seasonal offers without spending a fortune on it, so we need an email delivery service. Review Source CR Cristine R. Business Dev Marketing and Advertising Used the software for: 1-2 years ### "Business Dev" May 19, 2025 5.0 We've been using Brevo for 2 years now. As a startup company without a dedicated email marketing budget, Brevo has given us the opportunity to consistently reach more people every day. It's been a valuable tool in helping us grow our audience. Pros Easy to use email marketing platform. I like the way the platform is designed, from uploading of materials, insertion on the the campaign and the of course the straight forward features that is easy to understand. It is email marketer zero experienced friendly Cons The free account only allows sending 300 emails per day. For an email campaign where the objective is simply to blast all email contacts, it would be helpful to easily select and segment (with naming inside the master list) 300 leads with just a few clicks. This way, you can upload and send them in batches daily. I'm currently using a free account, so I'm not sure if this kind of feature is available under a subscription plan. Review Source ND Natalie D. Owner Retail Used the software for: Less than 6 months ### "Highly recommend Brevo for SMTP and database growth" July 12, 2025 5.0 I have had a very positive experience thus far including a speedy response from the Brevo support team. Pros I was thrilled to find out that I could replace WP SMTP Mail with Brevo for all the transactional emails for my Wordpress / Woocom store, and it was easy to install and integrate. Furthermore, the pop-up form from Brevo was top class! I like it better than the Mailchimp equivalent and, once again, it was simple to design and implement. Cons I have no complaints at this stage. Brevo was easy enough for me - a beginner building her first website - to use. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo The choice came when I could only enter DKIM & DMARC records for Brevo or Mailchimp. I then investigated Brevo further (I already knew Brevo was better for SMTP Mail and that is critical to the functioning of the site) but when I saw that Brevo also offered a pop up form in the free version, my mind was made up. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I also switched from WP SMTP Mail. Brevo offered everything I needed in one plugin: SMTP Mail and a popup form. Review Source Clyde L. Operations Dorector Marketing and Advertising Used the software for: I used a free trial ### "The Best I've tried so far" October 31, 2025 5.0 I have been trying CRM's the whole month. Eventually resorted to GPT that recomemnded 5 based on my requirments. Brevo... Good. Unless i hit a brick wall like the last ones, im bringing my clients across aswell Pros Easy to set up compared with last so called market leader I spent a week on. Had my list sorted and sent my campaign in a few hrs. Had some issues the Ai Assitant coulnt sort, had an email from support within a few hrs. Cons The Email pipeline a little learning curve, however the Ai Assistant did create one for me. Just need to spend more time Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Jira](https://www.capterra.com/p/19319/JIRA/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Notion](https://www.capterra.com/p/186596/Notion/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Ease of use. Customer support. Interface Review Source Roman J. onwer Wholesale Used the software for: 1-2 years ### "User Experience Feedback" February 10, 2026 5.0 When we ran into difficulties, the support team helped us with advice and opened our eyes to the fact that it’s not just about the quantity of emails sent, but also about the content and a high-quality email list. Pros Simple and clear to use, with excellent support. For many companies, this is a tool that enables sales growth and the acquisition of new customers who would otherwise be out of reach—especially if you’re looking to expand into new markets. It is cost-effective and can significantly increase sales. Cons I can’t say that there’s anything we don’t like about it. I would just like us to have been warned sooner about the low-quality database and what that means for the delivery of marketing campaigns. Review Source LC Lucy C. Business Technology Consultant Information Technology and Services Used the software for: Less than 6 months ### "Easy to use platform for emails, automation and simple contact management. Good value." July 10, 2025 5.0 Pleasantly surprised by how much I can make use of the platform even when on the free tier - including access to customer support via email. Also happy with the integrations available. Pros Simple set up, easy to use interface to create emails, automations and forms. Brevo also includes a simple CRM for managing contacts and it is easy to customise views. Simple integration with WP Forms. Easy to set up SMTP with WordPress. Friendly customer service. Cons When using a popup form it is not possible to customise the URL for double opt-in subscribers. They are sent to a pretty unattractive grey screen with 'thanks for subscribing' in green letters. It is possible to customise the URL for the standard (non pop-up) form, and also when using the Brevo integration with WP Forms. Also sometimes the automations take longer to run than I'd expected which might cause a problem with my double opt-in automation. Having said that, it's possible that is because I'm on the free plan. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Brevo was recommended in the Reddit threads I considered. Good access to platform even on free tier. MailChimp looked pricey and I've used before so know how it feels. I've also used Hubspot which I like but which can quickly get very expensive. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Terrible customer service with MailerLite. Review Source PC Paulo C. Virtual Assistant Real Estate Used the software for: Less than 6 months ### "Super Easy and Hassle-Free Communication Tool!" June 18, 2025 5.0 Overall, my experience with Brevo has been excellent. It’s a reliable and efficient tool that simplifies communication tasks. With a few tweaks, it could be perfect! Pros What I liked most about Brevo is how incredibly easy it is to use. The interface is intuitive, making it simple to manage and send communications without any hassle. It really streamlines the whole process and saves me a lot of time. Cons One feature I’d love to see is a system that automatically stores all communication history under each lead when they respond. This would make tracking conversations much smoother. Review Source MR Marion R. Présidente Music Used the software for: 2+ years ### "Logiciel et service peu convaincant" May 26, 2025 2.0 Je ne suis pas pleinement satisfaite. Je dois dire que je ne change pas de logiciel par facilité et aussi parce que j'ai une flemme intersidérale de transférer tous mes fichiers mais je ne suis pas très contente globalement, ni du service client, ni vraiment du logiciel. Pros La possibilité de reutiliser une campagne préxistante pour ne créer une nouvelle avec la fonction dupliquer La gestion automatique des adresses blacklistées L'ajout de nouvelles adresses Cons Peu de souplesse dans le design, la modification et l'implantation des blocs. Très très peu de typos disponibles. C'est globalement très classique comme design et comme rendu. Pas de mail anticipant le débit de l'abonnement annuel, j'avoue que je n'ai jamais vu cela ailleurs : le moyen de paiement est tout simplement débité à la date anniversaire. Un peu limite en terme de relation client. Pas de visibilité exacte sur le nombre de mails réellement délivrés, c'est une approximation. Adresse expéditeur "brevo" mentionnée à la place de l'adresse pro... alors que c'est un abonnement payant : mXXX@1728635.brevosend.com vraiment pas fou comme rendu La gestion des listes et des groupes n'est pas intuitive, et je n'ai pas vraiment accès aux fonctionnalités car je ne trouve pas réponse à mes besoins. Lorsque j'ai eu des questions et soucis notamment de manipulations à mettre en oeuvre pour que mon adresse ne soit pas considérée comme un spam, les retours etaient extrêmement techniques et le suivi peu ergonomique pour qui n'est pas ingénieur informaticien :( Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) parce qu'on m'avait dit que SendInBlue etait plus moderne dans le rendu, ce qui s'est avéré vrai au début mais le service R&D n'a pas maintenu cette avance au fil des ans Review Source WK William K. ceo Airlines/Aviation Used the software for: 6-12 months ### "vale a pena " September 13, 2025 5.0 ótima vale a pena plataforma completa Pros Custo-benefício Suporte ao cliente Facilidade de uso Gerenciamento de e-mail Marketing de campanha Interface do usuário Cons não teve nada na plataforma que eu não gostei Alternatives considered [Amazon RDS](https://www.capterra.com/p/192201/Amazon-RDS/) Review Source VR Verified Reviewer Web Developer E-Learning Used the software for: 2+ years ### "Super easy to use and very reliable" December 2, 2025 5.0 My overall experience with Brevo has been excellent. It’s a reliable, user-friendly platform. The WordPress integration works perfectly, and the tools are powerful without being complicated. Pros Brevo is incredibly easy to use. Connecting it to my WordPress site was simple and straightforward, with no technical issues. The platform is very intuitive, and the documentation is extensive, so I can usually find everything I need without contacting support. The one time I did need help, the support team was quick, helpful, and solved my issue efficiently. Cons So far, I haven’t found anything negative worth mentioning. My experience has been smooth and consistent in all areas. Review Source WSW WEI SHI W. Designer Graphic Design Used the software for: 2+ years ### "Thanks to Brevo for providing free users with a daily quota of 300 emails and unlimited contacts." July 23, 2025 5.0 Pros It meets all the functions I need, and provides a daily quota of 300 free emails, with no limit on the number of contacts. It automatically checks for duplicate emails and excludes unsubscribed emails to avoid disturbing customers who don't need to subscribe. It also makes it easy to export and import contacts. Thank you Brevo for providing high-quality services. Cons No downsides yet.Although the free daily quota is only 300 emails, this is definitely not a disadvantage. After all, Brevo has done a good job for free users. Review Source bO brett O. CEO Retail Used the software for: Less than 6 months ### "Solid Tool for the Price — Great Support, Too" June 6, 2025 4.0 Overall experience has been great. Looking forward to learning more at my own pace without the numerous bells and whistles and steep pricing that Mailchimp offered. Also happier to work with a company who is not in the Intuit family. Pros Offers all the essential tools for email marketing and automation. Interface is clean and fairly intuitive once you get the hang of it. Includes advanced features (like segmentation and automation workflows) at lower tiers than competitors. Extremely generous pricing, especially compared to competitors. Great value for small businesses or solo operators who want solid tools without premium costs. Cons Not as robust or polished as Mailchimp in terms of templates, native integrations, or UX. Some features feel slightly underdeveloped or harder to configure without guidance. Response time can be delayed—likely due to support being outside the U.S. No instant chat or phone support in some cases, so issues may take a day or two to resolve. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Omnisend](https://www.capterra.com/p/153508/Omnisend/) Reason for choosing Brevo Seemed too pricy for my "smaller" email list of 1500. Seemed to incentivise the desire to grow because with more emails comes more costs. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was too expensive for what I use email marketing for: basic automation and occassional bespoke newsletters Review Source JP Julien P. Teacher Education Management Used the software for: 6-12 months ### "A very nice surprise!" August 29, 2025 5.0 I didn't know Brevo, the webmaster I hired to revamp my website told me about them as he thought it was a great platform to start a mailing list (this is why I needed it in the first place) but then I was pleasantly surprised to see that Brevo also offered form creation and a booking system. I like not having to register to tons of website/products, so thanks to the diversity of the Brevo platform I can now do several things for my business on the one platform and I am very happy with it at the moment. Pros The fact you can already do a ton of things (form creation, mailing list and booking system) with the free version. AND The fast and detailed customer service replies (super important when you are working on a project and only have a short window of time to work on it). Cons There is always work do be done and improved, like any other product I believe, but to be honest, all my ideas and what I would like to see improved, seem to have been forwared to the appropriate Brevo team. One of these idea has actually been taken in account and been added to an update of their platform so now I am able to improve my booking system thanks to that improvement. Review Source Cesar Eduardo S. CEO Consumer Services Used the software for: Less than 6 months ### "ótimo custo benefício inicial" March 13, 2026 5.0 gostei especialmente da integração com apis externas e da plataforma de automação de emails, que sõa os que estou usando inicialmente Pros Os custos iniciais são baixos , o que ajuda bastante as empresas que estão iniciando sua jornada do marketing Cons existe um abismo grande entre o plano de 1500 contatos e o próximo nível. Creio que poderia haver um plano com valores intermediários Alternatives considered [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Reason for choosing Brevo apollo ficou caro, prometeu muito e entregou pouco Switched from [Hotmart](https://www.capterra.com/p/219169/Hotmart/) porque os custos estavam muito altos e a qualidade e baixa Review Source VR Verified Reviewer Backend Developer Computer Software Used the software for: Less than 6 months ### "Brevo Email Integration Review" October 27, 2025 4.0 Overall, Brevo is a great platform, great UX, I’d say 9/10. And it was really easy to integrate it into my project as a developer(I used it to send emails). Would I pay for it? Definitely Pros There’s a couple of things. The UX is really great, I didn’t have any issues signing up the first time, or finding my way around the website. Secondly, great customer service(shoutout to \[sensitive content hidden\]). And thirdly, it definitely eased my work as a developer, integrating it into my project was a breeze. Cons Things do happen without warning. My account got suspended without warning(first bad experience) and I couldn’t find any immediate answers from the terms and conditions or the help page (second one). I had to reach out directly to support Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) They didn’t give me what I was looking for. And it’s not that easy to figure out integration Review Source NH Neil H. Owner Marketing and Advertising Used the software for: 6-12 months ### "Best Marketing List Platform for Small Businesses and Solopreneurs" April 13, 2025 5.0 It has been flawless so far. So many plans lock away important features which means you are in a Catch 22 situation (no automations and forms = no signups = no money to upgrade!) Brevo doesn't do this, so you can build a list without worrying you're losing people. The automations are user-friendly and I have set mine up to really walk me through engagement as I have a complicated workflow (i.e., "Hey Neil, someone signed up from your website marketing list and said they were interested in your course.") I had a panic when I opened a new account without closing the old one. I tested my user journey and thought I had lost all my forms and automations. Support got back to me really quickly and solved the issue (which was of my own making!) I don't have anything bad to say about Brevo. Having tried Mailchimp and Constant Contact, I feel Brevo is much better for small businesses/solopreneurs, and I intend to stick with them and upgrade once I am in a position to. Pros The feature-packed free plan with automations and forms included. Cons Inability to select contacts from a list across pages. So if you have over 100 contacts, and you're adding multiple people to a new list, you have to select people from the first page and move them and then do the same for the second page, etc. It would be faster if you could move to the second page and all the checks stay in place from the first page. Either that, or include an option to include all contacts on one scrollable page. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Brevo I use Constant Contact for a client and their forms are inflexible and poorly integrated with lots of bugs. The sales team are also very aggressive (daily calls) and intrusive (suggesting improvements while I'm still halfway through setting up a campaign). Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp only provide automations and segmentation on their paid plans Review Source GH Glen H. Marketing Manager Education Management Used the software for: 1-2 years ### "Love Love Love this system" July 3, 2025 5.0 I have used this system over two separate positions and have always liked the simplicity of the system although I still prefer the old name :-) SendinBlue Pros Simple and easy to use with clear and crisp design allowing customer to feel at ease with a complex system. Lots of great video help on youtube for when you get stuck which I found useful. Cons Constantly having to review my plan, as used up contact limits quick, where email limits where fine. Maybe having embedded help videos to assist users. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo previous experience with Brevo and the cost being cheaper. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) because I have used SendinBlue before and know how well the system performed. Review Source VS Vlad S. Front-end Hospitality Used the software for: 6-12 months ### "Pleasant experience with transactional emails!" September 20, 2025 5.0 ease of implementation, delivery quiality is outstanding, customization, opening tracking, api usage is powerful Pros Ease of installation and use, transparency on configuration and usage on different project instances with different stacks Cons full control of transactional emails and transparency on all aspects, sendings, api accesses, security checks and configuration of ips/domains whitelists for sending emails Alternatives considered [MailerSend](https://www.capterra.com/p/214665/MailerSend/) Reason for choosing Brevo more friendly and ease of installation, trust by previous projects and suggestions of the collegues Review Source ER Egbert R. Director Management Consulting Used the software for: 6-12 months ### "WP Plugin Issue but Great Support" June 30, 2025 3.0 Your support is great! I would especially like to give a big kudos to Julia. She is amazing with her consistent follow-up. Julia, even created a video, with personal narration, to walk through some possible solutions. Pros The pricing and the features make Brevo good value for money, especially compared to the other options out there. The free tier is perfect to get started and try out all features before moving to a paid subscription. Could not find this with any of competitors. Cons The WordPress plugin and email automation needs some work. The plugin in particular had some PHP errors and I am still unable to get the Double opt-in to list the correct email templates. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing Brevo The pricing schedule was more affordable and the free tier allowed us to evaluate the solution well. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Became too expensive and less transparent Review Source VR Verified Reviewer Assessor Jurídico Executive Office Used the software for: Less than 6 months ### "Perfeito para automação e relacionamento! Custo benefício nota mil!" April 2, 2025 5.0 A Brevo manda bem na integração com n8n, facilitando automações de e-mail. A interface é intuitiva e o editor de arrastar e soltar é um dos melhores que já usei. A segmentação funciona super bem e o preço é bem mais em conta que o RD Station. Por outro lado, a documentação poderia ser mais organizadas/abrangentes e os relatórios são um pouco limitados comparados a outras ferramentas que já usei. Pros Amo a integração com n8n! Facilita demais criar meus fluxos de email e cadastros em sequências vindas de diferentes fontes. Interface bem intuitiva e o editor de arrastar e soltar é prático pra caramba, acho que o melhor de todos que já usei. A segmentação de audiência funciona melhor que esperava. E o preço é bem mais em conta que RD Station que era o que eu usava antes. Cons A documentação poderia ser melhor organizada. Passei um tempinho procurando algumas configurações básicas que deveriam ser mais fáceis de achar. Os relatórios são um pouco limitados se comparados com outras ferramentas. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/) Reason for choosing Brevo Integração da Brevo é muito melhor e mais completa Switched from [Kit](https://www.capterra.com/p/175000/ConvertKit/)[RD Station](https://www.capterra.com/p/180098/RD-Station/) Brevo é mais barato, mais fácil de usar e mais confiável Review Source FR Felipe R. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Ótima experiencia com a brevo para vendas e marketing" March 25, 2025 5.0 O brevo é um software muito completo e estou muito contente com a plataforma toda e também com o atendimento do time de suporte. Uma resolução de problemas proativa e rápida! Pros O brevo é um sistema bem completo e tem funcionalidades que ajudam muito no marketing. O que mais gostei foi a simplificidade de desenvolver funil de CRM, e-mail marketing e também das automações. Cons A funcionalidade de conversação ainda está muito básica. Seria bacana conseguir enviar mensagens pelo painel de conversação não apenas via e-mail, mas pelo whatsApp também. Além disso, seria interessante criar uma funcionalidade de envio de audios pelo WhatsApp também e funcionalidade de chatbot. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Brevo A Hubspot é bem completa e tem diversos recursos. Porém o valor do plano é completamente incompatível. Com a Brevo eu faço as mesmas coisas que poderia fazer no Hubspot porém pago BEM menos por mês. Acredito que a Hubspot só cobra esse valor pelo nome que tem no mercado, pois por mais que seja uma boa plataforma, não acho justificável o valor cobrado. Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) O foco do RD é vender os planos mais caros da plataforma. Então nos planos básicos é muito limitado, não podendo aproveitar direito os recursos da plataforma. Já na brevo, com o plano grátis já consigo fazer muito mais do que a RD. Utilizo um plano pago na Brevo, porém em alguns módulos está no gratuíto, pois já me atende. Review Source CP Cyndi P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Brevo Usage" March 28, 2025 5.0 I like the CRM and that says a lot because I actually detest doing data entry. However, it's either a CRM or spreadsheet management which feels antiquated. Pros Amenities included like: scheduling Calendar, meetings set up, campaigns/newsletters/email services, and more that I haven't learned how to use as yet. Cons I don't know how to learn it. I can't find tutorials or other support. Asking questions seems to take a lot of time for submission and response. I'm a great self learner but just can't find the systems to do so.However, there are things that are challenging: I'd like to have the contacts displayed in alphabetic order for one thing; finding the 'how to learn how to use Brevo' is difficult. The Help/FAQS doesn't ever have anything useful for what I'm trying to do with Brevo in managing records and finding ways of extracting the right group of clients for needs identification. Just lots of functions that seem so very vital but no way to learn how to utilize other than trial and error which creates lots time and energy to dedicate which cause delays in productivity that equates to ROI. Alternatives considered [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) Reason for choosing Brevo someone else chose the product and i followed their advice Review Source NR Norberto R. Gerente Alternative Medicine Used the software for: 1-2 years ### "Mostre mais receba mais" December 23, 2025 5.0 Tem sido um experiência de grande relevância , pois permite uma boa interação de implementação e envio de campanhas e e-mails Pros Fácil de usar e interface intuitiva, Automação de marketing eficiente, CRM integrado (gratuito), Multicanal: email, SMS e WhatsApp, Plano gratuito generoso e preços acessíveis, Boas opções de segmentação e personalização, Relatórios e análises úteis, Transacional e SMS integrado, Ferramentas adicionais (landing pages, formulários, chat). Cons Biblioteca de templates limitada, Alguns recursos mais avançados são básicos ou dependem de planos superiores, Curva de aprendizagem para automações mais poderosas, Suporte ao cliente pode e inconsistente, Limites do plano gratuito, Funcionalidades de CRM e automação não tão profundas como ferramentas dedicadas, Modelo de preços ou estrutura pode e confuso. Switched from [E-goi](https://www.capterra.com/p/165474/E-goi/) porque era mais caro e dava muitos problemas Review Source PR Pramod R. CMO Computer Software Used the software for: 6-12 months ### "Great Email, SMS, WhatsApp and Call platform for selling " June 13, 2025 5.0 Very refreshing, I always like to log into Brevo to work! The experience has been phenomenal so far and will keep using it and upgrading it as our needs grow. Pros Very intuitive UI, well designed and easy to use. The free tier is genuinely free and has all the functionality promised. Try it out for for up to 300 emails a day. The contacts segmentation, tactical conversations , SMS marketing and Call functions and immediate replies are a huge plus ++. Can easily bring your contacts from other CRM. You can also build your email database with sign up forms. A hell of a lot of functionality to get started with. Upgrade as you go. Cons A bit difficult to design email templates or import them from other tools. There are a number to get started with, but many of them don't fit the kind of emails I wanted to design. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[lemlist](https://www.capterra.com/p/173776/lemlist/)[Beefree](https://www.capterra.com/p/231760/Beefree/) Reason for choosing Brevo Easy to use, intuitive, clear a allows you to focus on results. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mail chimp is too expensive for the features it offers. Also pricing variations makes it impossible to manager sustainably. Review Source SP Stefano P. Marketing Manager Computer Software Used the software for: 2+ years ### "Unreliable support makes the platform risky for businesses" September 12, 2025 1.0 While Brevo offers some good features, our overall experience has been very negative. The lack of competent and responsive support overshadowed the platform’s advantages. We had to deal with serious operational problems that directly impacted our business, and we felt left alone to solve them. I cannot recommend Brevo for companies that need a dependable partner for their email marketing. Pros The platform itself is quite intuitive, and the campaign creation process is simple. The reporting dashboard is clear, and the automation tools are easy to use. Cons Customer support has been extremely disappointing. In our experience, they were unhelpful, slow to respond, and sometimes provided inaccurate information. A critical billing issue completely blocked our email sending, and the support team was unable to provide a timely or effective solution. For a business, this kind of unreliability is unacceptable. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.