# Page 5 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews/?page=5 --- Brevo 4.6 (3406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Brevo ## Showing most helpful reviews Showing 101-125 of 3406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CC Cloé C. Directrice magasin Cosmetics Used the software for: 6-12 months ### "CRM et e-mail marketing" March 1, 2026 5.0 Je pense que Brevo a un peu de mal à suivre les attentes concernant certaines campagnes… Il n’est pas possible de connaître réellement le taux d’ouverture, les réponses et plein d’autres signaux, que des estimations. Pros J’aime les différents outils fournis par Brevo qui permettent de créer des campagnes de mails marketing et de suivre les données concernant ces différentes campagnes. Nous l’utilisons aussi comme CRM et ça fonctionne plutôt bien. Cons J’étais chargée de faire de l’emailing marketing toute seule, de l’envoi des mails au suivi des performances, mais cela s’est révélé un peu dur pour moi. Review Source Kylie W. Marketing Manager Construction Used the software for: 1-2 years ### "Simple, easy, powerful digital marketing tool." August 14, 2025 5.0 Switched to Brevo after being frustrated with another platform. Very happy. I wont be going anywhere now. Pros So easy to use, responsive support team as well. Everything is located in obvious spots and it's easy to navigate. Cons I'd love access to some more how-to videos to use Brevo to it's full capabilities. I'm sure there is much more I can do with it. Switched from [CleverReach](https://www.capterra.com/p/148273/CleverReach/) This was suggested by our German head office. I switched from Send in blue to Clever Reach and spent a year frustrated and disappointed before switching back Review Source TF Thiago F. Estrategista de Marketing Marketing and Advertising Used the software for: 1-2 years ### "Intuitive platform, but support could be faster" July 4, 2025 5.0 Overall, my experience with Brevo has been very positive. The platform meets my needs for marketing automation and communication, and the learning curve is low. With some improvements in the support channels, it will be even better. Pros Brevo is an intuitive platform, very easy to use even for those who are not experts in email marketing or CRM. The interface is clean and organized, making it simple to create campaigns, automations, and manage contacts efficiently. Cons The customer support could be improved. I missed having a faster channel like WhatsApp for quick questions and urgent cases. Sometimes, email or chat support can take longer than ideal. Review Source CG Chelsea G. Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Marketing Platform" November 18, 2025 4.0 Brevo is a great choice, especially for those who are not sending out as many emails per month/day. You can easily manage your campaigns and see the analytics easily - if you want more specific analytics, it does require payment but the fee's are very reasonable. Pros Brevo has a great free tier, great for smaller businesses, where you are not sending too many emails monthly, with a 300/day limit. It has a drag/drop style and has built in scheduling and CRM if you wish to use it. Pricing model is on emails sent, not contacts which we love!!! Cons Some tools are paid only, advanced analytics, multi user and testing. There are not as many integrations, which we struggled with. Review Source JD James D. CEO Computer Software Used the software for: 6-12 months ### "The best automated email system we've worked with" September 23, 2025 5.0 Every step of the relationship, from signing up to expanding the Brevo services that we use and how we use them, has been a pleasure. Pros We use Brevo for transactional and marketing emails for multiple projects. Our developers find it very easy to integrate, and our marketers love the flexibility and automation. Management loves the reasonable cost. Cons It's not a Brevo-specific downside, but getting approved for transactional SMS is an ordeal. They've done a lot - and quite possibly everything possible to make it as little of one as they can, but it's still a pain. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Much better integration, flexibility and pricing. Review Source Rajiv S. Machine Learning Consultant Textiles Used the software for: 6-12 months ### "Good for sending emails to my client list" January 9, 2026 5.0 For basic email marketing, it is good value. I use it to send updates about my ML models. It does the job without costing too much money. Pros It is very easy to set up email automation for new subscribers. The free plan is generous for sending daily emails. I like the simple drag and drop editor. Cons The customer support takes long time to reply. Sometimes my emails go to spam folder even if list is clean. The interface feels a little bit old fashion compared to others. Review Source GA Gabriela A. CEO, Estrategista e Expert Education Management Used the software for: Less than 6 months ### "Ferramenta eficiente" December 10, 2025 5.0 Estou achando uma ferramenta muito eficiente. Gostaria de ter acesso a algum curso que ensine todas as funcionalidades. Pros Rapidez na resposta. Assim que eu abri o ticket já responderam com o detalhamento técnico do que eu precisava fazer. Cons Não ter um suporte em chat em tempo real, ter que ser por ticket. Se tivesse um suporte humano no chat em tempo real nos ajudaria mais que a IA. Ou um gerente de contas. Alternatives considered [Mautic](https://www.capterra.com/p/211361/Mautic-by-HEM/) Reason for choosing Brevo Estous buscando solucoes que nao cobrem por disparo e sim por quantidade de contatos na base. Switched from [Mautic](https://www.capterra.com/p/211361/Mautic-by-HEM/) Estous buscando solucoes que nao cobrem por disparo e sim por quantidade de contatos na base. Review Source ER Ewa R. Producer Broadcast Media Used the software for: I used a free trial ### "Good news about Brevo" September 12, 2025 5.0 The dashboard is clear, the prices are attractive, and support responds quickly. My first impressions are very good, and I'll be happy to share my thoughts once I start testing Brevo. Pros I appreciate the quick contact with the support and their involvement in answering my questions. The account creation process is very simple, and I appreciate that I didn't have to immediately select any payment method. Cons There was no information that all account details must be completed and account must be authorized to use the API. If I had known this, I would have filled out all the details immediately and wouldn't have had to submit a support request and wait for a response. A checkbox with this information should have been displayed. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo I want to do my own tests to see which product suits me better. Also the price is important for me. Review Source SS Sayeed S. CEO Education Management Used the software for: Less than 6 months ### "My Brevo Journey " September 11, 2025 5.0 So far a good experience . i am yet exploring and going slow on my mails to i guess after a while maybe a month or so i can rate my experience better. Pros I have just started using Brevo to send across my campaigns to clients . initially faced some problems with Payment not going though , but i should state i had a very pleasant experience with the Customer Support person \[sensitive content hidden\] who handled my query . she helped me through it all over a couple of days till everything was sorted . so that's something that impressed me a lot about Brevo customer support. i have started sending out marketing campaigns and till now i have not faced any trouble . the deliverability is good as of now. the open and click rates are good . Cons till now not experienced any problems , if i do would definitely share so that Brevo can work upon it . Alternatives considered [MailerSend](https://www.capterra.com/p/214665/MailerSend/) Reason for choosing Brevo tried brevo and somehow liked the ease of setup along with a very good customer support ( this definitely helps a lot) Review Source PSB Paulo Sergio B. Consultor de Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Experiência positiva com a plataforma Brevo" May 16, 2025 5.0 Já usei várias plataformas de e-mail marketing, mas a Brevo realmente me surpreendeu de forma positiva. O que mais me chamou a atenção foi a facilidade de uso. Tudo é bem organizado, em português, e com explicações claras nos pontos certos, o que ajuda bastante. Comecei testando o plano gratuito e mesmo assim encontrei muitos recursos úteis que me permitiram criar campanhas bem feitas e eficientes. Isso me deixou confiante e sei que ao migrar para um plano pago, terei ainda mais ferramentas à disposição. No geral, considero a Brevo uma plataforma prática, completa e ideal para quem busca bons resultados sem complicações. Fiquei muito satisfeito com a experiência e recomendo para quem valoriza simplicidade aliada à qualidade. Pros Como destaque: plataforma em Português, Explicação de contexto (?), interface intuitiva e amigável que facilita muito a criação das campanhas! Cons O negativo considerando o plano gratuito: limitação dos envios diários e em algumas funcionalidades. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Ao longo do tempo utilizei diversas plataformas de e-mail marketing, tive contato com soluções de diferentes níveis de qualidade e complexidade. No entanto, com a Brevo merece destaque, pelos recursos avançados com uma interface extremamente intuitiva e acessível. Review Source VR Verified Reviewer VP Digital Operations Publishing Used the software for: 6-12 months ### "great tool for transactional email" September 9, 2025 5.0 The experience is very good. As mentioned above, everything from setup to management to support has been on point. Pros I use the product only for transactional email. The integration was simple, use is clear, and customer support is helpful Cons I have yet to see any drawback with the platform. Everything is working very well for us and we have been using for 9 months Review Source AA Aditya A. Dev Education Management Used the software for: 2+ years ### "Best for automation | Slightly on Costlier Side" January 26, 2025 5.0 When they changed from SendInBlue to Brevo, I had to go through a massive learning curve considering the changed UI different logo and almost every function getting changed. It was a bit jarring for me, considering I only visit their site occassionaly (most work is automated). Apart from that, the new UI is incredible, everything is smooth. I especially love the email customer support they have been among the best. I have used SendGrid, SendPulse, MailGun, etc. they really have a must better support and documentation setup compared to others, highly recommended! Pros Marketing automation is by far the most useful part of Brevo. I have been a customer for Brevo for about 4 years (earlier it was called SendInBlue). I am able to integrate it with my WordPress site, use robust APIs and SMTP to send transactional mails, schedule emails, build campaings, and also use there dashboards/insights to analyse/improve my emails. It is a really solid tool for outreach, cold emails, retargetting, and more. Cons My business is volatile and it is difficult to forecast requirements, as a result I always prefer Pay-As-You-Go plans, I have found those plans to be quite bad and relatively expensive. I believe that they can better incentivize those plans or offer proper carry forward on monthly plans to motivate people like me. Alternatives considered [SendPulse](https://www.capterra.com/p/146369/SendPulse/) Reason for choosing Brevo I considered SendPulse largely due to its cheaper cost, but ultimately the better tools and reputation of Brevo won me over. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Brevo offers MUCH better UI, more robust features, and has a far better customer support for emails. Review Source GB Gašper B. owner Arts and Crafts Used the software for: 6-12 months ### "Definitely use Brevo!" July 14, 2025 4.0 positive, i would/will recomend it; it's very usable for small and growing companies; pricing is very available Pros easy copy-paste possibility to upload contacts, easy email template creation, campaign reports (so far I haven't been using a lot of other features) Cons free plan could have a possibility of at least a 1000 sent emails a day =) other than that I don't have any con so far Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) we are using it in our company (my employer, not my company) and it's pretty expensive Review Source lH lucy H. marketing executive Mechanical or Industrial Engineering Used the software for: 2+ years ### "amazing customer service & does the job for email marketing" November 3, 2025 5.0 great customer service, always there when you need help and provides clear instructions and timely responses. Pretty easy to navigate the website. Pros Amazing customer service & helpful instructions when needed. Always friendly and timely responses, thank you! Cons cant implement videos in the email marketing without having a youtube channel. design is fairly limited at times Review Source RC Ru C. Digital Marketing Strategist Marketing and Advertising Used the software for: Less than 6 months ### "An honest review of Brevo Starter Plan" October 10, 2025 4.0 So far, I give it 4 out of 5 stars. There are other features I need to work with and will only be able to make an assessment of whether it helps my marketing and productivity goals once I use them. Pros The "Send in best time" feature was a game changer for me. The stats included in the reports (the metrics used were relevant and valuable) were helpful. The generous email limits of 5,000. The event tracking is another useful feature. There are other features in the Starter Plan I have yet to use and looking forward to. Cons The UI is simple but unique and took me a few days to get used to it. There could be more specificity in the instructions. Hopefully, when I start using other features it all becomes more user-friendly. Review Source ES Elia S. Owner Real Estate Used the software for: 2+ years ### "The Best Autoresponder in 2025" March 9, 2025 5.0 Brevo has been a game Changer for me with us building our email list of Real Estate Cash Buyers and sending Properties every week this is what I was looking for since 2000 Pros this is one of the best ane easy to use autoresponder i have used very professional and easy access i use every week to send emails and that its free and also a paid version i advise all my friends. Cons well whats not to love as of now I love everything including the AI feature and Text Blast which I Just Notice. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) it was much complicated using there software. Review Source VR Verified Reviewer SRE and Senior Manager Higher Education Used the software for: 2+ years ### "Simple, feature filled and cost effective marketing platform." July 12, 2025 5.0 Good one Great Customer Support. I use it for my every campaign. It has improved significantly after transitioning from Sendinblue. Pros Simple and easy to use. Has all good features required for marketing. Great service and Timed Delivery Cons Workflows can be made a bit more simple. SMS pricing should be reduced. Nothing else i can think about. Switched from [msg91](https://www.capterra.com/p/181053/Walkover-Web-Solutions/) not good support and difficult documentation. Review Source KD Kaufusi D. Writer Publishing Used the software for: I used a free trial ### "Brevo: A Perfect Fit for My Small Business Needs" June 24, 2025 5.0 Pros What I liked most about Brevo is how easy it is to use, even for someone like me who runs a small business and doesn’t have a lot of time to learn complicated tools. The platform makes creating and sending professional-looking emails really simple, and I love the automation options — they’ve saved me so much time! The reports and analytics are clear and help me understand what’s working. Plus, the free plan was a great way to get started without any pressure. Overall, it feels like Brevo was made with small businesses in mind. Cons One thing I liked least is that while Brevo shows how many times links in my emails were clicked, it doesn’t clearly show which specific link got the clicks. As a small business owner, it would really help to know exactly which links my audience is engaging with so I can adjust my campaigns more effectively. Switched from [Benchmark Email](https://www.capterra.com/p/71152/Benchmark-Email/) What I liked least about Benchmark is that, for a small business like mine, the paid plans can feel a bit expensive, especially compared to other tools that offer similar features. The cost adds up quickly if you want access to more advanced options or need to send emails to larger lists. Review Source Priscila O. Comercial Chemicals Used the software for: 1-2 years ### "5 Estrelas!! \*\*\*\*\*" February 4, 2026 5.0 Estamos muito contentes com o serviço prestado pela Brevo! Recomendamos esta plataforma para quem deseja efetuar email marketing pois é uma plataforma fácil de interagir e simples. Pros No suporte ao cliente foram rápidos na sua resposta e muito atenciosos! Em poucas horas recebi um email a prestar ajuda e no email seguinte já me conseguiram resolver o problema que eu tinha, muito facilmente. Cons Não tenho nada apontar como defeito. Estamos muito satisfeitos com a Brevo. Tem nos ajudado bastante no envio dos emails para os nossos clientes. Review Source Xana F. Consteladora Alternative Medicine Used the software for: Less than 6 months ### "Super satisfeita" March 26, 2026 5.0 Agendamento de reuniões espectacular com hipótese de personalizar facilmente. Simples e rápida para importar contactos e enviar mails Pros Super friendly, fácil de usar e com preço/ funções muito bom. Rápida no processamento, com tutoriais muito claros. Cons Não tem PT-PT, só PT-BR. Templates que se confundem por serem semelhantes. Nada demais, mas pode melhorar Switched from [Leadlovers](https://www.capterra.com/p/206995/leadlovers/)[Systeme.io](https://www.capterra.com/p/198994/Systeme/) O preço dos planos versus as actividades disponíveis eram desiguais. Não tinham agendamento de reuniões. Review Source KB Kent B. Owner Animation Used the software for: 2+ years ### "Great Support From People Who Care!!!" November 19, 2025 5.0 Brevo stuck with me and helped me make the changes I needed to, to get my emails flowing again. I felt like they really were interested in helping me solve the issue. Pros I really appreciate that the support people at Brevo follow through to make sure the problem is resolved. When they notified me that I had hit my limit I mentioned that my site had been attacked. They could have said OK and left it at that but they helped me make sure that my email was secure. That's going above and beyond. Cons I can't really think of anything I didn't like. Their replies were timely and helpful and they made sense. I understood and knew what to do to resolve my issue. Review Source JT Jeff T. Owner and Lead Designer Marketing and Advertising Used the software for: Less than 6 months ### "The Best Email Marketing Company PERIOD" March 14, 2025 5.0 So far, 10/10 would use again. I would recommend to any small business owner who needs to organize email lists, collect leads, send marketing emails, schedule meetings and even more. This service has been a blessing for me! Pros The ability to do everything that MailChimp charges for and more. Cons Only thing I can think of is that I am dying to upgrade (because I love you guys) but you don't have anything extra I need. Alternatives considered [Daily Connect](https://www.capterra.com/p/180141/Daily-Connect/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Brevo I tried several products and ended up canceling all of them and sticking with Brevo. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) MailChimp starting charging and the lowest tier with 500 emails was $300+. I cannot be a part of that. Review Source GR Gustavo R. Chief Enthusiast E-Learning Used the software for: 1-2 years ### "An e-mail platform I highly recommend" June 5, 2025 5.0 It's a great experience. Truly great SaaS infrastructure solutions (say, e-mail, backup, etc.) are those that you “hire and forget”. Brevo has quickly become transparent in my workflows given both its ease of use and general availability – and this is really good! Pros Very generous free plan (300 e-mail messages per day which can not only be used for e-mail marketing, but also for transactional e-mails and SMTP sending). In addition, from my own personal experience, I am happy to report that Brevo's support team is very efficient. Cons For my specific use case, I really can't think of anything I don't like. I'm using Brevo primarily to provide the SMTP infrastructure for a number of contact forms I host in my websites. If you're thinking about a similar use case, I truly believe your experience will be as seamless as mine. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Reason for choosing Brevo None of the alternatives had free plans as generous as Brevo's. Review Source AM Arman M. Email Marketing Consultant Fund-Raising Used the software for: Less than 6 months ### "Brevo -- solid product, amazing service, nice-but-confusing pricing!" November 6, 2025 4.0 Pros So, we just started working with Brevo, but I appreciate their patience with new / onboarding customers and their customer support team. Originally we had been with mailchimp, but Mailchimp was causing too many problems for us and they weren't providing adequate support at all either. The reps at Brevo are amazing, especially if you get \[sensitive content hidden\] Cons I think what I liked least about Brevo was the way they outline their subscription payment structure. On their pricing page it's really not clear at all how much it costs, and we ended up purchasing the standard subscription but then realized after 2 campaigns that it wasn't enough to suit our needs, and this wasn't made clear in the description on the pricing page. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Brevo support was much better than mailchimp Review Source JL JodiKay L. Director of Customer Relations and Reservations Hospitality Used the software for: Less than 6 months ### "Great things all around! " October 8, 2025 4.0 Pros The drag and drop editor has alot of features which I gladly use. It's simple to understand and use as well. Cons You will need to get pass the initial set up of everything, the branding and all that especially if you're managing multiple brands, but once you do its pretty simple Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo Price & other reviews were a factor. I was in a bit of a time crunch and this was the easiest option and most affordable. Switched from [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) HTML is glitchy and they don't accept all tags which was hindering me. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.