# Page 10 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Brevo the right Marketing Automation solution for you? Explore 3467 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3467) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 10 - Reviews of Brevo ## Showing most helpful reviews Showing 226-250 of 3467 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NO Nick O. CEO E-Learning Used the software for: Less than 6 months ### "Integration with a Multi Agentic Generative System" May 12, 2026 4.0 Overall it was good dealing with a challenging MAGS project and having to integrate Brevo with various other agents Pros The patience and determination to solve some persistent problems which we are sure others did not have due to the leading edge nature of our project Cons Tech support needs to get up to speed with previous tickets from a client as we had to repeat facts a few times! Review Source KP Kiran P. Software Development and Support Information Technology and Services Used the software for: 2+ years ### "Best product and Excellent support !!" July 7, 2025 5.0 Good. Nice products, nice support. APIs are good. Implementation is simple. I will recommend it to all. Pros Excellent !! Interface and easy to use navigation. The API integration is simple, the help for the developer is simple. Cons Pricing is bit high compare to the features provided. For small companies it becomes bit difficult. The removing logo stuff is expensive. Review Source VR Verified Reviewer Owner Food & Beverages Used the software for: 6-12 months ### "The mailinglist that works for me" February 24, 2026 5.0 It feels like Brevo is humbly serving me the best experience, I recommend this to my fellow colleagues without hesitation. Pros Straightforward, no distractions, clear and quick user interface. No monthly expensive subscription but we bought a bundel of credits that is cheaper for us. Cons While editing the undo function is a bit limited, when moving to the next block the edits in the previous block cannot be undone. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) No options for my budget. Also loud and obtrusive. Review Source VT VALENTINA T. Independent Writer Arts and Crafts Used the software for: Less than 6 months ### "Great Customer Support" November 20, 2025 5.0 I am a new customer to Brevo, & as I transitioned from Mailchimp, I had no problem exporting my contacts, but once I started my automation with the welcome email, it all went to spam. I was horrified. All that effort & it was wasted. So, when I looked deeper, I found out that the sender was not my Gmail, but some weird, non-existent email. I sent them an email, although I did not believe they'll answer since I had the free plan. But they did! in 48hours. A real person wrote me back & pointed out the issue to authenticate my domain & to create a new email ( that is NOT Gmail). So, my website person took care of all those issues, and my November newsletter is on the way, and it does NOT go to Spam! So, thank you, Brevo support for helping beginning businesses like me. Pros I liked the automation & customer Support of Brevo. I am an indie author who has a WordPress website, & I chose Mailchimp, only because it was embedded in the website. Now, I was happy to find that Brevo is also embedded! Brevo allows automation for up to 2.000 email contacts, even with a free plan, which is awesome for beginning businesses! Cons The limitations of 300 emails per day. However, it is not the end of the world as one can create different lists of 300, but it means 7 lists for 2.000 contacts. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) They changed the features of the plan & had no customer support for low-end plans. Review Source NV Nicolas V. Manager Marketing and Advertising Used the software for: Less than 6 months ### "Brevo deserves a place in the top 3 of mass email software providers... maybe even position number 1 (time will tell)" July 6, 2025 5.0 It has everything and more that i would desire as a marketeer, that wants to do "mass email" and "mass sms", for now Brevo provides all the bells and wissels what i was looking for, and it has a great user interface. It took me literally just two minutes to find my way. Pros The overal value, what you get for the price you pay, Brevo ticks all the boxes for me. I compared them all and have lots of experience the biggest competitor (MC), but i am happy i made the move to Brevo now. Cons The fact that the initial "free" version only allows a limited amount of contacts, if it would allow more contacts, i would have tried it out first and then go for a paid version, but here i had no option. I went for the paid option anyway and not regret my choice. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Direct Mail](https://www.capterra.com/p/128355/Direct-Mail/) Reason for choosing Brevo It seemed the best choice for me, but it is always a risk of course, but i happy i made the jump. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I was looking for value for money, as i don't use this software all the time... so even on months it is not used, i don't want to spend a lot of money on it. I think the alternatives are pricier. Review Source ÜD Ünal D. Editor Education Management Used the software for: 1-2 years ### "Good Experience" November 7, 2025 5.0 Good delivery rates, packages to suit different budgets. It is easy to use, but it would be good if some features came with low packages like starters, which have high email reception. Pros I think its price-performance is good and it is also very simple to use. Also, my support requests were answered quickly. Cons Honestly, I have a hard time saying this because I haven't experienced anything negative. I wish we could create automated commands for mass emails. For example, we could have a single list and have it automatically send emails to a specified number of people every day or every week. Currently, as far as I know, we'd have to create separate lists and run separate campaigns for this. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Delivery rates, price increases and etc. Review Source PW Pete W. Managing Director Printing Used the software for: Less than 6 months ### "Fantastic Customer Support" May 31, 2026 5.0 So far our exsperience has been great! Now we have a better understanding of the system we are hoping to get more from it. Pros The support we recived was excellent. \[sensitive content hidden\] in customer service went above and beyond to take us through things step by step, in order for us to get the best results. Cons The system does so much that it can be a little baffling, but that's just down to learning what it can do and what's right for us, so this isn't really a negative by any means. Review Source EF Elvis F. Administrator Financial Services Used the software for: I used a free trial ### "Excellent platform for beginners and advanced users." November 11, 2025 5.0 Of all the free platforms I've had access to, this was the best; it was easy to set up. Everything on the platform is easy to track and analyze. Pros The system is fast, intuitive, and has good tools in the free mode. It's very easy to create campaigns and track events. Cons Limit of 300 emails per day on the free plan. I believe it could be a little bigger; it would make it easier for beginners. Switched from [Hotmart](https://www.capterra.com/p/219169/Hotmart/) Few resources and high costs comparado ao Brevo. Review Source AL Andrea L. Sales Manager Financial Services Used the software for: 1-2 years ### "From SendinBlue to Brevo - What Happened?" September 28, 2025 3.0 Again, I really liked them when they were SendinBlue. The platform was easy to use and navigate, and with unlimited contacts in the free version, you couldn't beat it. Things have changed you now. I simply don't use them anymore. Pros I used to be a big fan when they were SendinBlue. Something changed though, when they switched to Brevo. I used to like that they offered unlimited contacts. Cons Well, my least favorite thing is that they are very strict now on compliance etc, so much so, that they constantly shut you down and make you have to prove things. This platform does this more than any other I have seen. Review Source MAG Marius Alexandru G. Web Designer Design Used the software for: 1-2 years ### "Reliable and Easy-to-Use Email Marketing Platform" July 10, 2025 5.0 Brevo offers a smooth, user-friendly experience with reliable tools, though some features need paid upgrades. Pros Brevo’s intuitive campaign builder and stellar deliverability made setting up email marketing truly effortless. Cons Some advanced features feel limited without upgrading, and reporting tools could be more detailed... Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Limit for contacts. Bravo give unlimited contacts. Review Source FM François M. Marketing Manager Business Supplies and Equipment Used the software for: 2+ years ### "All-in-one for your mailings" December 30, 2024 5.0 We use Brevo on a daily basis to manage our customer databases for our different websites, most of which run on Prestashop. We send almost all our emails and newsletters via this system. Thanks to the different segments we can create, we can target our prospects even more effectively Pros \- I like its simplicity of use, with its intuitive and efficient drag and drop mail editor. - The ability to create different segments with our contacts is easy, and the filters are intuitive. - The “enterprise” subscription system is very efficient and allows us to meet our needs without limits. Cons Some bugs occasionally, often fixed during the day, but which may have already affected our working day The automation feature is effective, but sometimes less intuitive than with some competitors Alternatives considered [Customer.io](https://www.capterra.com/p/174023/Customer-io/) Reason for choosing Brevo Brevo's price was lower for similar functionality Review Source FF Florence F. Galeriste Arts and Crafts Used the software for: Less than 6 months ### "une plateforme performante" April 29, 2026 5.0 J'ai récemment rencontré un problème concernant les mails transactionnels, qui impactait mon site professionnel, mais le support a su intervenir efficacement pour identifier et corriger la situation. Pros La plateforme est complète, intuitive et très utile pour la gestion marketing et la communication client. La réactivité et le professionnalisme ainsi que l'accompagnement du support sont très appréciables. Cons Avec une amélioration continue de la stabilité et du suivi des emails transactionnels, l'expérience serait encore meilleure. Review Source MT Marios T. President Computer Software Used the software for: 1-2 years ### "BREVO comed Through" March 24, 2026 5.0 Highly recommend them. Overall, my experience with Brevo has been decent, but there are areas that could be improved, particularly around usability and feature depth. It works for basic needs, but feels somewhat limited for more advanced use cases. Pros Email Management, Ease of Use, Spam Filtering. I find that setting up a campaign is simple and can reuse elements from other campaigns. The costs are quite reasonable so value for money spent is excellent. The user interface is easy to follow, but attention to details are important is setting things up properly. I have only needed to reach out to support twice & they were very fast & responsive Cons The interface can feel cluttered and not very intuitive, especially when navigating between campaigns, contacts, and automation. Some features take too many clicks to access compared to other platforms. Review Source JW Jock W. Senior Teacher Information Technology and Services Used the software for: Less than 6 months ### "Awesome Customer Service - Same Day" September 10, 2025 5.0 Needed to sort out a security issue / query. The guy was super quick in responding - I gave the info required And Bobsyauncle! Same day solved! Pros Customer Support. I have various interactions with Brevo. This time ut was Customer Support. A security "thing" I had to sort out. Couple emails back n forth - problem solved - in the same day. What company replies - a few times in the same day?! Happy Days Brevo! Cons This interaction was seamless. No problems at all. Well I was not up to speed with this aspect of operating - so partly my fault. Anyhow - problem sorted. Review Source Simon P. Founder Airlines/Aviation Used the software for: Less than 6 months ### "Excellent CRM Option" February 12, 2026 5.0 Everything has worked well from importing my contacts to sending four campaign emails. You hold your breath while your campaign is suspended, but all comes good if you have follwed best practice Pros I appreciate the modern interface and knowing privacy is managed at the highest European standard. Paying for what you need with no tie-in to a subscription is very refreshing. Cons While the approach is simplified, it can still be quite technical to understand, but with patience, you can work through the details to deliver the campaigns Review Source GA Gustavo A. Growth Marketing Automotive Used the software for: Less than 6 months ### "Reliable, Easy to Use, and Great Support" May 29, 2026 5.0 My overall experience with Brevo has been very positive and satisfying. The service is reliable, easy to use, and very helpful for managing mass email campaigns. I especially like that my contact lists are already organized into folders, which makes the process faster and much more practical. The platform helps me save time, organize my email management better, and send campaigns with more efficiency. Whenever I needed support, the team was fast, helpful, and ready to solve the issue. I would definitely recommend Brevo. Pros What I like most about Brevo is how easy and intuitive the platform is to use. The steps are clear, the interface is simple, and I did not find any difficulty setting things up. Customer support also really works, every time I needed help, they responded very quickly and assisted me with great attention and efficiency. Cons so far, I have not found any major downside. My experience has been very positive overall. If anything, there is always room for small interface improvements, but nothing has negatively affected my use of the platform. Review Source UJ Umer J. Corporate Sales Manager Education Management Used the software for: Less than 6 months ### "Brevo is a game-changer" May 21, 2025 4.0 My overall experience is satisfactory. However, I look forward to have a demo from Brevo team so that I can decide which upgrade plan suits my requirements. Pros I really like the variety of options available to design my email before running an email campaign. I recently run an email campaign for our upcoming webinar and Brevo helped me to design a really eye-catching design for that. Cons There are some features which are not easy to understand/ use. I have already requested a demo from Brevo team, so that I can fully understand the features and upgrade my plan accordingly. I really wish to upgrade and avail more features for more efficiency. Switched from [Moosend](https://www.capterra.com/p/147042/Moosend/) Brevo has more variety of options and features. Brevo is also more efficient and prompter in sending email campaigns. Review Source MG Marcus G. Diretor Program Development Used the software for: Less than 6 months ### "Konia Brevo Review" July 15, 2025 4.0 It has been a very pleasant and reliable experience. The bounce rate is being well reported. Overall, my experience with Brevo has been great. It’s easy to use, reliable, and offers solid automation features for the price. It really simplifies managing email and SMS campaigns in one place. Pros I really like how easy Brevo is to use and the clean interface. The automation features are powerful and having multi-channel options like email, SMS, and WhatsApp in one place is a big plus. The pricing is also very fair for what you get. Cons lack of variety in the models, there could be many more models. Some features feel limited compared to bigger platforms, like advanced analytics and integrations. The free plan also has daily sending limits, which can be restrictive as you grow. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reason for choosing Brevo because the price is fair and the features really work Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) Very expensive, and I found it a bit confusing. Review Source NN Nitin N. Director Computer Software Used the software for: 1-2 years ### "Experience with Brevo" June 10, 2025 4.0 Overall experience with Brevo is good. I have used multiple other software's in past but Brevo is easy to use and feature rich. Pros Easy & user-friendly interface specifically Drag & Drop feature. All in one solution (Email marketing, SMS marketing and CRM automation) AI assistant to fine tune your content. Single click report option to view campaign summary (Recipient, Open, Clicks, Unsubscribe etc.). Prompt support whenever required. Most important easy on pocket. Cons Difficulty to Replicate any earlier shared campaign. Past campaigns comparison and AI based suggestion to improve the performance. More options of predefined templates should be there. Switched from [Netcore Customer Engagement](https://www.capterra.com/p/231034/Netcore-Cloud/) For Better user experience (bug free application), Campaign Analytics and Support. Review Source NT Nedal T. Projects manager Construction Used the software for: I used a free trial ### "Nextgen builders" June 9, 2026 5.0 Great so far. We are using the free plan. After sometime we might jump into the paid plan after we make sure account suspension are not happening Pros Ease of creation of campaigns. Design templates and good campaign statistics that helps being informed about recipients interactions Cons Account suspension for unclear reason. We sent a campaign after which we received an account suspension notice and a notice that a second suspension would close the account. That delayed our decision to buy a plan Review Source SP Shaun P. Marketing Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Full functionality for a great price" July 14, 2025 5.0 Have been using close to two years now and have very little to complain about. I have recommended those in the mid size business arena to use this product. Pros The price point for Brevo is perfect and if it was just about price without the functionality it would mean very little. I have used high end products in this space as well as more budget minded and the Brevo platform is very feature rich. Cons There are occasionally weird visual bugs that throw off numbers I have notice but its very minor, not often and is fixed relatively quickly. Review Source SJ Sophia J. Chief Creative Officer CCO Health, Wellness and Fitness Used the software for: 1-2 years ### "Customer Support Caring" September 9, 2025 5.0 I only used Brevo when I was in difficult situations and needed something done quickly. I always needed someone to help me get it done though, which is not ideal Pros Honestly when I saw the email that not only the last payment but the last two payments were refunded, it brought a tear to my eye. I felt vulnerable sharing the challenges I am having building Soulful Colour and from Brevo \[sensitive content hidden\] stand point this may have been somethng small but for me it was HUGE mostly because I felt seen heard and listened to and that was validated through action. I appreciate you. It's the seemingly little things that make a big impact. THANK YOU. Soulfully Sophia Cons Learning curve using the platform is not very user friendly, especially when it comes to the more technical aspects like DMARC and ensuring you don't get flagged as spam. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) They started charging for having a lower number of contacts. Review Source MM Michele M. Operations Manager Chemicals Used the software for: Less than 6 months ### "A great "MUST HAVE" tool for growing your small business." February 5, 2025 5.0 I really like the program and how it has increased my overall productivity through emails, newsletters and graphic designing tools by having everything all wrapped up in one place. It works well with Canva and the design feature runs very similar making the utilization of the program easy and efficient. It has been a wonderful addition to our growing dashboard of media tools and we couldn't be happier. Hands down, a must have tool if you wish to grow your business through on-line sales and email follow-ups. Pros Brevo was a wonderful find for our company! Not only did it allow us to mass mail to all our clients weekly news letters which cut our time in half but it also incorporates many other wonderful features that we were able to utilize right at the tips of our fingers without having to go through other companies. Cons Brevo has many wonderful tools to utilize but what I found most frustrating was figuring out how to incorporated them into our already operating system. The videos were helpful but it did take some learning curves to get where we needed to be so we could reap the full benefits of the program. Review Source SF Sonia F. Responsable Administratif Marketing and Advertising Used the software for: 1-2 years ### "La meilleure des plateforme gratuite " August 10, 2025 5.0 Pros Ce qu’on apprécie le plus avec Brevo, c’est son design intuitif et ses fonctions de segmentation et d’automatisation bien pensées. Ça nous permet de communiquer avec nos clients de manière plus ciblée. Cons Brevo nous aide aussi à relever un défi courant pour les agences : garder le lien avec une audience large et variée tout en restant cohérents, personnalisés et pros dans nos échanges. Review Source OA Odueki A. CEO Marketing and Advertising Used the software for: Less than 6 months ### "From Lead to Sale: How Brevo Helped Me Automate Everything" July 11, 2025 4.0 I’ve had a great overall experience with Brevo. It’s a powerful tool that has helped me do more with less stress. I was looking for something that could help me capture leads, follow up automatically, and organize my audience — and Brevo delivered. I love that I can tag, group, and score leads, so I know exactly who’s ready to buy and who still needs nurturing. The automation system runs even when I’m not online, which has saved me so much time. Pros Brevo helps me build real connections with my audience and turn those connections into sales because it not only helps me collect leads, but also tag and group my contacts. It also helps me score leads. It just makes it easy for us to build digital marketing funnels. Cons Some users might not like or could find it limiting due to the learning curve — especially when it comes to setting up workflows, lead scoring, and tagging. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) I needed a comprehensive marketing automation platform like Brevo. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.