# Page 11 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Brevo the right Marketing Automation solution for you? Explore 3439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3439) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 11 - Reviews of Brevo ## Showing most helpful reviews Showing 251-275 of 3439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Alessandra S. corretora de imoveis Construction Used the software for: I used a free trial ### "Bom preciso testar mais " November 12, 2025 5.0 Eu apanhei bastante, porque estou estudando esta ferramenta a mais de um mês, enviei uma campanha, a anterior cancelei teve um erro no texto e gastou meus creditos mesmo falando que iria manter Pros Os criativos são faceis de montar, os textos pela IA são uteis e eu gostei muito das dos criativos.. Cons Eu perdi um tempo danado cadastrando manual e so pode enviar 10 numeros, não sei como funciona a versão paga Review Source RT Russ T. Marketing and PR Executive Printing Used the software for: 1-2 years ### "My go to email software" May 30, 2025 5.0 Always a pleasure using it and again their customer service is very helpful and responsive. Would definitely recommend Pros It's easy to use, theres lots of auto authenticating which is nice & the customer service is excellent. Cons I’ve been looking around, but unfortunately, I haven’t found anything yet. I’m still searching, but they will be the first to know if anything comes up or if I find something that needs improving. Alternatives considered [Mailgun](https://www.capterra.com/p/159630/Mailgun/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo I've used it before and just liked how it worked Review Source RC Robert C. Consultant Utilities Used the software for: 1-2 years ### "Great host!" June 17, 2025 5.0 Overall everything's been either intuitive/easy or help was readily available to get my issues resolved. Pros After failed customer service with another provider I moved to Brevo and their customer service has come through each time I needed it. Cons My least favorite thing is they don't provide the option to actually create and host addresses/accounts for my domains. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Failed customer service, really bad fail Review Source CM Carmen M. CEO Information Technology and Services Used the software for: 6-12 months ### "Thank you Brevo for a great experience" March 13, 2025 5.0 My overall experience with Brevo has been excellent. The platform is user-friendly, offering powerful automation tools and intuitive email marketing features. I appreciate its reliable deliverability, detailed analytics, and seamless integration options. The customer support is also responsive and helpful, making it a great choice for both beginners and experienced marketers. Pros I love their Google Ads campaign with dedicated landing pages showcasing why they are better than their main competitors. Cons I am unable to pass parameters in redirect URLs. After someone opts into my email list, I want to redirect them to a custom section of my page based on their interests. Switched from [EmailOctopus](https://www.capterra.com/p/147415/EmailOctopus/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It was the best choice at that time in terms of the number of emails I could send per month and the cost Review Source AP Adem P. Sales Apparel & Fashion Used the software for: 2+ years ### "Great service" February 14, 2025 5.0 Working all the time and easy to setup on my woocommerce. A peace of mind that my rmails Always reach my customers. Pros Reliable and great customer service. I have been using it since it was SendBlue and it has saved my WooCommerce since then because no customer email goes to spam! Cons Free plans are in shared ip and in the last years i face email delay only omce or twice for few hours. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Too complicated and messy. I just wanted something to manage our server emails. Review Source DH Duncan H. Director Events Services Used the software for: 6-12 months ### "Brevo - 5 Stars Review" April 2, 2025 5.0 I’ve tried my fair share of email marketing platforms, and Brevo is hands-down one of the smoothest experiences I’ve had. The user interface is clean, intuitive, and doesn’t make me want to throw my laptop across the room (which, let’s be honest, is rare in the world of marketing tools). Creating email templates is actually fun — which is not a word I throw around lightly when it comes to email platforms. The drag-and-drop builder is refreshingly simple without sacrificing flexibility. Whether I’m cranking out a quick campaign or designing something a bit more polished, Brevo makes it fast and frustration-free. Pros How easy it is to use, the look and User experience Cons restrictions on how many must open in 1st hour - this can be challenging if sent to different time zones with in the same schedule Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It is expensive and not as easy to create good email campagins Review Source WS Wanessa S. Analyst Marketing Computer Hardware Used the software for: Less than 6 months ### "Amazing Support Resolved My Billing Issue Instantly" February 13, 2026 5.0 My experience started with a scare due to an accidental upgrade, but it ended up being extremely positive thanks to the Support team. They were honest, fast, and resolved my refund issue in record time. It is rare to find a SaaS company that treats customers with such fairness and efficiency. I fully trust them now. Pros Great platform, but what really shines is the Customer Support. I made a mistake during import that triggered an upgrade, but they fixed it instantly. The refund was processed without any hassle. Truly excellent service! Cons The automatic upgrade system during contact import is not clear enough. Instead of automatically charging the card when a limit is reached, the platform should offer a manual confirmation step. Users should have the choice to authorize the upgrade or cancel the import to avoid accidental charges. Review Source Paula O. Head Marketing Computer Software Used the software for: Less than 6 months ### "Sistema Fácil, bom e com um bom custo benefício " March 31, 2026 5.0 Um sistema fácil de usar, fácil de administrar, tem bons e-mails prontos e editáveis, além de ter um bom custo-benefício. Pros A facilidade de uso, o custo-benefício, interface do usuário interessante e a gestão de e-mails programados é interessante. Cons Comecei a usar agora e ainda não tenho o que reclamar, a única coisa que eu não achei interessando foi que os e-mails são enviados com o nome da Brevo no final. Review Source nK nitin K. Project Manager Financial Services Used the software for: 6-12 months ### "Best Email Marketing and Transactional Email Service Ever" May 29, 2025 5.0 Best, as compared to other products in market, i have previously used, Zoho, VFirst etc but this is super best and easy. Pros Simple, Easy to integrate with APIs, SMTP, promotional Emails and Messages. Super friendly UI to manage all things in one. Realtime Analytics of mails. Cons Nothing such i dont like, sometimes i faced issue getting mail delivery updates but that also a temporary and one time only Switched from [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Expensive & Not super friendly. Hard to manage things Review Source MM Mônica M. GMT Non-Profit Organization Management Used the software for: Less than 6 months ### ""Simple and intuitive for someone just starting out"" February 19, 2026 5.0 My overall experience has been a great learning journey. Brevo seems to be a complete tool that allows you to start small. It’s helpful to manage emails and contacts in one place without needing an advanced course. It feels like a reliable partner for my current growth. Pros What I like most is how easy it is to understand the basics. Even without being a marketing expert, I was able to set up my account and figure out how to import my contacts and send my first email. The interface is organized and doesn't feel overwhelming for a beginner. Cons Since I am still learning, I sometimes find the automation features a bit confusing to set up. I wish there were more simple, step-by-step tutorials within the platform. Some options feel a little hidden if you don't have previous experience with this kind of software. Review Source GR Graham R. Director Information Services Used the software for: Less than 6 months ### "Brevo review." December 7, 2025 5.0 Great so far. The setup has been pretty intuitive and there are lots of videos and other support documents to help. Pros Great support from Pradyumna and the Brevo team. I had an issue with templates and it was sorted out very quickly. Cons There is a learning curve, as with all platforms that are fully-featured and have a reasonable degree of complexity. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It's less expensive and the support is faster. Review Source SS Shenella S. Business Development Team Leader Legal Services Used the software for: Less than 6 months ### "Brevo for sales and marketing! " February 6, 2026 4.0 Good for small to kid size businesses that do not require extensive features. It streamlines the sales and marketing processes. Pros Easy to use one stop shop that combines sales and marketing and email management. Cost effective product that give syou great value for money. Cons Customer support takes time to respond and solve any issues. Customization is limited with not much room for personalization. Review Source JL Jules L. CTO Hospital & Health Care Used the software for: 6-12 months ### "Idéal pour les PME mais limité pour les startups" April 8, 2025 4.0 Pros Simplicité d'utilisation, prix, assez accessible sans formation idéal pour les PME Cons Manque de configuration, outil peu puissant, surtout sur leurs nouveaux produits (conversations, phone, ...) Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Brevo Hubspot beaucoup plus cher et complexe à configurer Switched from [Customer.io](https://www.capterra.com/p/174023/Customer-io/) Fonctionnalités de CRM et support client, mais finalement assez décevant Review Source TS Tiago S. Marketing and E-Commerce Manager Textiles Used the software for: 6-12 months ### "A very good surprise!" June 25, 2025 4.0 Overall, my experience using Brevo has been great so far. I hope to continue to use it so it can helps to grow the company I work for. Pros Brevo platform was a big surprise for me and the company I work for. Very easy to use and excellent support. Cons For me, BREVO should have more templates for campaigns and automations. Sometimes our creativity is not on point, so a little help from the platform is great. Switched from [E-goi](https://www.capterra.com/p/165474/E-goi/) The other product has a bad support and pricing. Review Source Carla M. Facilitadora Education Management Used the software for: Less than 6 months ### "Simplicidade que funciona" April 8, 2025 5.0 Estou gostando de ter todas as ferramentas em um único lugar, eu consigo gerenciar leads, agendar reuniões, enviar e-mail marketing, criar formulários, tudo em uma única ferramenta e de forma fácil sem precisar ser uma especialista. Pros A simplicidade em operar a ferramenta. Consigo ter várias funcionalidades em uma única ferramenta e operar com facilidade. Cons O design, não permite personalizar as cores de acordo com a marca Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) Custo beneficio. Valor do investimento não estava justificando Review Source GR Gilson R. Proprietário Internet Used the software for: Less than 6 months ### "Primeiras impressões do Brevo" November 25, 2025 5.0 Estou gostando muito da ferramenta e criando várias automações para monetizar meu pequeno negócio online. Pros Interface de fácil utilização pois a ferramenta é bem intuitiva. As campanhas são fáceis de se duplicar e fazer os pequenos ajustes necessários. Cons Formas mais fáceis de pesquisar cada feature (ex.: não estava claro que meu plano não dão acesso a TAGs mas isso não está escrito em lugar algum) Review Source SM Swapnil M. Technical Head Information Technology and Services Used the software for: 2+ years ### "Excellent Product and Speed " April 4, 2025 5.0 We are satisfied with brevo it's prodct. Pros Speed of Email Sent, detailed Logs, Email Count etc. Cons When product is upgraded for few days your charges are same, it should be either pro rate or it should be as per your your subscription period Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) We have shifted because of the Cost, there most of the IP are listed in spam database Review Source SC Simone C. Writer Writing and Editing Used the software for: 1-2 years ### "Beautiful layouts and functionalities" July 8, 2025 5.0 I use it to send out my noncommercial newsletter about writing. Both the stats and the way they're presented are very helpful in my understanding my public. I really like the email layout in every device I've seen it. Pros Clear-cut, mostly easy-to-use platform that can serve many purposes. Beautiful layouts. A/B testing, newsletters, you can even generate content with their AI. Cons The managing of mailing lists can be a little confusing sometimes. You just don't get a simple view of who's subscribed or unsubscribed the mailing list. So, for instance, when you clone an old campaign, the name of the mailing list you used the first time comes with it, but you can't tell if the new subscribers are in it. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) MailChimp was charging too much for a subpar service. Review Source MO Mahammad O. Co-Founder, Research and Design Computer Software Used the software for: 6-12 months ### "Account suspended many times" November 25, 2024 1.0 They suspended our account for no reason, such as there is no any hard bounce or something. And a few times. As a result, we could not send any of the campaigns we had prepared for Black Friday and planned to send to our customers. We contacted support once, they activated the account, and then they suspended our account again without giving any reason. What I don't understand is, what's the point of paying money when not being able to send campaign emails? Pros We preferred to use it to create scheduled campaigns and for other reasons, but these features are worthless after you fail to send the campaign. Cons They suspended our account for no reason, such as there is no any hard bounce or something. And a few times. As a result, we could not send any of the campaigns we had prepared for Black Friday and planned to send to our customers. We contacted support once, they activated the account, and then they suspended our account again without giving any reason. What I don't understand is, what's the point of paying money when not being able to send campaign emails? Review Source LS Lara S. Head of Marketing Real Estate Used the software for: Less than 6 months ### "Amazing experience!" February 20, 2026 5.0 Pros I love how everything looks very fresh and recent. It's a place I spend a lot of time, therefore having the fresh look and feel is amazing Cons Haven't really found something that I liked least for now. Everything has been great to this point... Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp is way more expensive, and Brevo is easier to use Review Source TO Thorsten O. Video-Produktions-Coach Marketing and Advertising Used the software for: 2+ years ### "Happy customer for 3 years now!" March 1, 2025 5.0 It was clear to me as Business-Owner that E-Mail-Marketing is a neccessary tool! After researching the market I got the recommendation to Brevo by a business-friend. I mad a trial-run with the software, easy to do, with the "free plan" from Brevo. Step by step I got deeper into the possibilities and I'm still finding out new things. And along ever step I felt, that the developers carefully design that toll for the optimal user of a Business-Owner that has not much time left and likes it easy to use. The start was easy enough! I use it regularly. I'm happy to have Brevo what was for me in comparison to user Tools much more intuitiv. I can recommend Brevo myself now, because of the great support (works very good), the easy forms and the good analysing tools. Pros The most about Brevo I like the easy way to build up a Form for Newsletter entries and make a quick landingpage out of it. For many things it is the first best way to make it easy before you design a landing-page for longer purpuse. Cons In some parts it could be easier. I would like to edit the Double-OPt-In-Side with one klick in another tap, while I'm creating a Form. Alternatives considered [CleverReach](https://www.capterra.com/p/148273/CleverReach/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo handling, intuitional plattform, allover offer Review Source AG Anna G. Digital Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "I like using Brevo " August 14, 2025 5.0 Pros Brevo’s super easy to get around, the interface just makes sense. I can set up campaigns or automate stuff without it feeling like a chore. The automation works great, keeps our customers engaged without me having to babysit every step. Feels like they actually thought about the user when building it, which makes using it a lot nicer. Cons Some of the templates are kinda plain, and the deliverability rates can be hit or miss. Plus, the free plan’s pretty limited, so you end up thinking about paying for it sooner than you’d want. Review Source PG Pano G. Project Manager Accounting Used the software for: Less than 6 months ### "PG TK Review1" November 17, 2025 5.0 For now, it's excellent. My account was suspended by mistake, but the customer support team resolved the issue. Pros Customer support is great, and it's easy to use and integrate. The Dashboard is great, and there are enough free emails to get started. Cons Easy integration with .NET, a great dashboard, and enough free emails to get started. Excellent support. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) I wanted to try a new provider, and they cut the free daily quota. Review Source RP Rowe P. Chie Marketing Officer Marketing and Advertising Used the software for: 1-2 years ### "Exceptional Support That Makes All the Difference" September 18, 2025 5.0 In the course of running an e-campaign, challenges can sometimes arise. However, when you have the unwavering support of the Brevo team—offering understanding and prompt assistance—the experience becomes truly valued and reassuring, turning obstacles into opportunities for collaboration and solutions. Pros What I liked the most about Brevo is their customer support. When faced with a challenge, their team has been incredibly responsive, attentive, and genuinely committed to finding a solution. Their personalized approach makes the experience feel seamless and supportive, turning potentially stressful situations into opportunities to feel confident and well-assisted. Cons Honestly, there’s nothing I dislike about Brevo. It’s a great platform that’s both intuitive and beautiful, and their support team consistently ensures a great experience whenever I need assistance. Review Source VR Verified Reviewer Manager Information Technology and Services Used the software for: 6-12 months ### "Email Marketing software with best ROI for any business" December 23, 2024 5.0 i am using brevow since last 6 months for doing email marketing to our contact database and also we have done the workflow automation in the brevo to trigger the campaigns based on certain conditions automatically. right now using free account of 300 mails per day and brevo has helped us in reaching out the bulk audiences within minutes via broadcast campaigns, from these till now we alos got 1 deal and ROI is 100%. all marketers should consider this email marketing software for their business Pros Brevo dashboard are giving us detailed information about email metrics and customizable templates option is also very good, where you can select the existing template and do the changes or else create new templates as per your brand guidelines and also they provide 300 mails free per day for all the users these are the best things in brevo Cons Brevo is charging fro removing the watermark from the mails and broadcast, they need to give this free for atleasta week for new users Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was charging very high amount for email marketing Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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