# Page 12 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Brevo the right Email Marketing solution for you? Explore 3445 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3445) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 12 - Reviews of Brevo ## Showing most helpful reviews Showing 276-300 of 3445 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PG Pano G. Project Manager Accounting Used the software for: Less than 6 months ### "PG TK Review1" November 17, 2025 5.0 For now, it's excellent. My account was suspended by mistake, but the customer support team resolved the issue. Pros Customer support is great, and it's easy to use and integrate. The Dashboard is great, and there are enough free emails to get started. Cons Easy integration with .NET, a great dashboard, and enough free emails to get started. Excellent support. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) I wanted to try a new provider, and they cut the free daily quota. Review Source RP Rowe P. Chie Marketing Officer Marketing and Advertising Used the software for: 1-2 years ### "Exceptional Support That Makes All the Difference" September 18, 2025 5.0 In the course of running an e-campaign, challenges can sometimes arise. However, when you have the unwavering support of the team—offering understanding and prompt assistance—the experience becomes truly valued and reassuring, turning obstacles into opportunities for collaboration and solutions. Pros What I liked the most about is their customer support. When faced with a challenge, their team has been incredibly responsive, attentive, and genuinely committed to finding a solution. Their personalized approach makes the experience feel seamless and supportive, turning potentially stressful situations into opportunities to feel confident and well-assisted. Cons Honestly, there’s nothing I dislike about . It’s a great platform that’s both intuitive and beautiful, and their support team consistently ensures a great experience whenever I need assistance. Review Source VR Verified Reviewer Manager Information Technology and Services Used the software for: 6-12 months ### "Email Marketing software with best ROI for any business" December 23, 2024 5.0 i am using brevow since last 6 months for doing email marketing to our contact database and also we have done the workflow automation in the to trigger the campaigns based on certain conditions automatically. right now using free account of 300 mails per day and brevo has helped us in reaching out the bulk audiences within minutes via broadcast campaigns, from these till now we alos got 1 deal and ROI is 100%. all marketers should consider this email marketing software for their business Pros dashboard are giving us detailed information about email metrics and customizable templates option is also very good, where you can select the existing template and do the changes or else create new templates as per your brand guidelines and also they provide 300 mails free per day for all the users these are the best things in brevo Cons is charging fro removing the watermark from the mails and broadcast, they need to give this free for atleasta week for new users Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was charging very high amount for email marketing Review Source SC Stefano C. Communication Research Used the software for: 1-2 years ### "Intuitiva, integrata, ottimo supporto tecnico" October 8, 2025 5.0 La impiego per campagne di newsletter e gestione dei contatti. La guida per l'utente è dettagliata e ben fatta. A volte più complessa la gestione del CRM ma utili miglioramenti nell'ultimo anno. Quando ho chiesto il supporto per un'operazione complessa, l'operatore mi ha fornito una soluzione intelligente e dettagliata che mi ha salvato ore di lavoro. Pros Una piattaforma che evolve rapidamente, con un supporto tecnico di qualità, economica e intuitiva nell'interfaccia. Cons Da integrare funzionalità più avanzate di CRM, e possibilità di annullare operazioni e import sbagliati. Sarebbe utile una configurazione per chi legge in dark mode. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Podio](https://www.capterra.com/p/128631/Podio/) Reason for choosing Brevo Costo inferiore, migliori recensioni, CRM e gestione newsletter integrate Review Source DN Dai N. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "Recommended" April 16, 2025 5.0 Although I am using a lowest paid package but so far so good, rarely seeing delay sending. The SMTP's reputation is high and email alway delivery on inbox Pros Cheap, fast, very easy to use for beginner. Especially the price is cheap and affordable for a small company Cons Support time could take a day for regular account. I think should be add real-time chat support function for every paid account Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp price is higher and I do not need all function from Mailchimp Review Source BH Bert H. Owner Music Used the software for: 1-2 years ### "Good value for money" December 29, 2025 5.0 Pretty good, hopefully they don't change their prices like Mailchimp did and they actually value their costumer. Pros Switched to after an insane price hike at Mailchimp and I have to say: i wish I'd done it earlier. Not only is it cheaper, the whole design set-up is a lot more intuitive than it's competitor. Cons Sometimes for no reason, a campaign gets suspended while I'm not a spammer and I get my lists with approval from my costumers. Copying the campaign does help though. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Pricing and the design process which was terrible at Mailchimp Review Source AT Archie T. Director Retail Used the software for: Less than 6 months ### "Great system. But not without gremlins" July 24, 2025 5.0 I'm currently please with the system. I struggled with the export, cleanup and reimport of the contacts list but I only need to do that once. Pros The pricing structure seems fair and competitive. Importing my contacts from Mailchimp was easy but did come with a few gremlins. Once identified, their support team were very good at helping me resolve the issue. It's user friendly. I've only sent one campaign and it seems to be going well. I look forward to seeing the features in more details soon. Cons It's tricky to find the pricing information to start with. It's not very clear, but when you eventually find it, it makes sense. Also, its always concerning when on your first campaign you get a notice saying your account will be permanently suspended if your campaign returns a high level of unsubscribes. You're made to feel like you've done something wrong before you've even started. It would be useful if had their own inbuilt email list cleaning facility. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Brevo It was recommended to me by another user Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Price points were ridiculous. I added customers and before committing, they'd invoiced me a further £89 Review Source ZG Zach G. Marketing Coordinator Consumer Goods Used the software for: 1-2 years ### "Brevo is an amazing tool worth trying!" March 2, 2025 4.0 My experience has been great, I've been using it for over a year and generally enjoy using it. Pros I like how it's very easy to use and its free plan is effective for my email marketing needs. Cons I find the templates to be a little lackluster and designing an email template using blocks can sometimes be very unresponsive or unintuitive at times. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Pricing, mailchimp used to have a quality free plan but since they've been bought out its's changed. Review Source cB cla B. founder Health, Wellness and Fitness Used the software for: 6-12 months ### "intuitive tool, easy to use, great support " October 29, 2025 5.0 Pros is an intuitive tool, easy to use, simple and professional. i love the interface and the support is also super helpful, friendly and fast. Cons my account got suspended several times, which was obviously an algorithm that flagged my account (for no real reason). i had to wait until the support simply refreshed my account without me changing anything. this is annoying and needs improvement. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Simplero](https://www.capterra.com/p/181776/Simplero/) simplero was too big, too many functions i didnt use. Review Source MC Milena C. Office Manager Construction Used the software for: 1-2 years ### "Actually affordable and easy to use email marketing tool" November 11, 2025 4.0 has been a great and way more affordable tool for our company with our email marketing and didn't get super expensive fast for us. Pros I like most that you don't have to keep paying more and more for the amount of contacts you have but instead by email. It is also easy to use from easy contact import to easy setup for email campains. Cons My only con is having to pay per person to add to your account instead of being able to just pay a flat fee for your team so the price does add up quickly depending upon who all you need added. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was getting to be too expensive as the more contacts we had the more it cost. Review Source JJ Julita J. Owner Arts and Crafts Used the software for: 2+ years ### "Grows With You - Functionality and Favorable Pricing Plan" March 26, 2025 5.0 very positive I like to work with this tool Pros I can use it in a simplies way at the beggining, but as I grow I will always find necessary functiolaity aleady build in . I feel like it is waiting for me there until I'm ready to use it. This is why this is so good that the pricing plan align with this so I don't overpay. Cons asset \[images\] management. Drag and drop images when uploading them would be best. Searching within all image folders would be useful too. In general I didn't find the way to easily search for the images I need now but I have already uploaded them a while ago. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) mailchimp was too expensive and I was paying for users not for email sent so there was no correlation between my revenues and mailchimp pricing. Review Source LB Leanda B. Director Retail Used the software for: 2+ years ### "Efficient and Professional" April 2, 2025 4.0 Generally simple to use with problem solving which is efficient and professional Pros The system is relatively easy to navigate and use. Any concerns are addressed quickly and efficiently by friendly staff. Cons some of the advanced feature are complicated Review Source GR Gilson R. Proprietário Internet Used the software for: Less than 6 months ### "Primeiras impressões do Brevo" November 25, 2025 5.0 Estou gostando muito da ferramenta e criando várias automações para monetizar meu pequeno negócio online. Pros Interface de fácil utilização pois a ferramenta é bem intuitiva. As campanhas são fáceis de se duplicar e fazer os pequenos ajustes necessários. Cons Formas mais fáceis de pesquisar cada feature (ex.: não estava claro que meu plano não dão acesso a TAGs mas isso não está escrito em lugar algum) Review Source PP Panos P. Founder Retail Used the software for: Less than 6 months ### "Really value for money" November 14, 2025 5.0 Pros The customer support really acted fast for my suspended account.I also found the interface really simple and fast! Cons Greek language not supported on some features.I really cannot find anything more to write because i am having a great experience. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) It was more expensive and i did not have a good supporting experience Review Source FB Francisco B. Head Designer Executive Office Used the software for: Less than 6 months ### "Great Service" August 19, 2025 5.0 Excelent service. For sure I recommend to others. At the begining I had to clean may email list from hard bounces but then it worked perfect. Pros It's very affordable. It reaches the emails without going to SPAM. Easy of use. Easy email management deleting and adding emails. Cons Sometimes it has some soft bouces that we can´t see if there is a good reason to delete the emails, maybe if there is a filter telling why it soft bounce it would help Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo It's a lot cheaper and works well. Was sugested by a friend, and as today I dont have complains Switched from [Groupmail](https://www.capterra.com/p/134666/GroupMail/) I didn't send as fast and had a lot of problems, we had to do a manual delete of all the hard bounce mails Review Source MA Mar A. Teacher and founder E-Learning Used the software for: 2+ years ### "Good but expensive" July 29, 2025 4.0 Even with the higher price, I still recommend : there’s no contact limit, deliverability is solid, and you can test every campaign before it goes out Pros I appreciate the interface. Although there is a learning curve, it quickly becomes intuitive. has enabled extensive automations, and the reporting is the feature I like the most Cons I’ve been with the platform since the Sendinblue days, yet loyalty doesn’t seem to be rewarded. Prices have soared, three years ago my monthly fee was under €300, and now my next invoice is set to exceed €700. That’s an incredible jump Switched from [Octopus CRM](https://www.capterra.com/p/204641/Octopus-CRM/) my developer recommended sending blue bc he was working with it already for another business Review Source FS Fernando S. Analista de Marketing JR Business Supplies and Equipment Used the software for: I used a free trial ### "Brevo é bem bacana"" November 26, 2025 5.0 Está ajudando a otimizar o meu tempo, consigo concentrar minhas tarefas ali e administrar melhor minha listra de clientes. Pros Mesmo na avaliação gratuita temos diversas ferramentas para usar e um limite razoável de e-mails que podemos enviar para nossos clientes. Cons Não consegui utilizar nenhuma das automatizações. Geralmente dão erros, ou a página não carrega. Não sei se é da plataforma ou se só são liberadas de fato no plano pro. Review Source MW Mark W. Owner Construction Used the software for: 1-2 years ### "Easy campaign builder" January 17, 2026 5.0 Pros Instead of using Gmail, where emails are so annoying, I tried for the nice campaign builder. I love how simple it is for me as a beginner to add a logo and text body and send to my contacts Cons Payments can fail and during the weekend, support can be slow. I was left in the dark and I plan not to activate. Review Source Carla M. Facilitadora Education Management Used the software for: Less than 6 months ### "Simplicidade que funciona" April 8, 2025 5.0 Estou gostando de ter todas as ferramentas em um único lugar, eu consigo gerenciar leads, agendar reuniões, enviar e-mail marketing, criar formulários, tudo em uma única ferramenta e de forma fácil sem precisar ser uma especialista. Pros A simplicidade em operar a ferramenta. Consigo ter várias funcionalidades em uma única ferramenta e operar com facilidade. Cons O design, não permite personalizar as cores de acordo com a marca Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) Custo beneficio. Valor do investimento não estava justificando Review Source CM Camila M. Therapist Mental Health Care Used the software for: 2+ years ### "The right fit for me" June 18, 2025 4.0 I elected it as my email marketing tool because it gathered the instruments I needed, such as also include the whatsapp comunication Pros I found a way to use it, it has the features necessary to do my email marketing and now I'm used to it. Cons It's kind of old school, and I had to study to learn how to use it, the email features could be more intuitive. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The free limitation and other that I don't remember Review Source AM Amy M. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Really good price-quality ratio" February 2, 2025 5.0 offers a very good price-quality ratio. You get quite a few features for the monthly costs, making Brevo a great solution if you’re looking for a new email software program. The support team responds very quickly and provides good assistance. Initially, our collaboration with Brevo was a bit rocky because our account kept getting frozen for security reasons, which was quite frustrating for us. Fortunately, we were assigned a dedicated contact person who helped us resolve the suspensions within a few hours until the technical department fixed the issue. Since then, everything has gone smoothly, and we are still very happy with our switch from Mailerlite to Brevo. I particularly appreciate the look and feel of the program, and I enjoy working with it. Pros \- Professional customer service that responds quickly - Nice look and feel of the program - Marketing automation features are sufficient for small business owners - The price is perfectly fine, especially for the quality you receive Cons \- At first, our account was suspended 10 times without any reason, which was very frustrating; luckily, that's been resolved now. - In some cases, there can be delays while creating email campaigns. Fortunately, logging back in helps with that. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Multiple reasons. The New Mailerlite was worse and more expensive than the old Mailerlite, but we were not able to go back. Review Source TL Tom L. Marketing Director Information Technology and Services Used the software for: 1-2 years ### "Cost effective CRM/email marketing tool for small businesses" May 31, 2025 4.0 Simple to use tool which serves our needs for initial outbound marketing campaigns. You pay for what you get, and so is missing some key features of other tools. Pros Simple to use and setup CRM and email marketing tool. Has much of the basic functionality required at fraction of the cost of some other tools in the market. Great to start with a scale. Cons Some key functionality is missing, a major one being the inability to see which contacts have interacted with a automated email campaign - renders it largely useless unless a contact actually converts. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) More cost effective option than mailchimp Review Source SC Shatarupa C. Founder's office Information Technology and Services Used the software for: 1-2 years ### "Excellent experience with Brevo" May 21, 2025 5.0 My experience with has been nothing short of great and I am looking to use this tool for a long time now. I will highly recommend to anyone Pros Quick service, amazing UI, and accurate data reports! Als,o the customer service is stellar and they are always happy to help me Cons Nothing that comes to mind. I am very happy with . data reports can be a little better but for now it's good Review Source Swaraj N. Chief Growth Officer Information Technology and Services Used the software for: I used a free trial ### "Brevo is useful for Newbie like me" May 29, 2025 5.0 Lovely experience. This is the first time of me using any Email marketing software and it's clean UI made everything easier for me as a newbie. Pros We did loved the Swift Email Campaigns system by . Also, the Templates for sending emails are interactive and editable, which makes it usable for all sorts of messages. Although we did only use the Simple Template for emails, the variety is promising. Cons The way takes time to verify the imported contacts is kind of a turn off for me. I know it's for data verification, but the process could've been simpler or in the background. Review Source CR Carl R. Managing Director Financial Services Used the software for: 1-2 years ### "Automation Central!" May 7, 2025 5.0 It's been fantastic. has allowed my business to grow organically, freeing up time for me to spend on areas of my business that generate revenue whilst Brevo handles admin for me in the background. Pros I love the automation. It's been a game changer for my business. We're able to create logical sales funnels, use forms on our website and link everything together. Cons Some builds can be confusing for a beginner. It'd be great to have more training materials available. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo We chose based on price and features. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.