# Page 14 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Brevo the right Marketing Automation solution for you? Explore 3439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3439) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 14 - Reviews of Brevo ## Showing most helpful reviews Showing 326-350 of 3439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Cumie D. Owner-Director Music Used the software for: 2+ years ### "great pricing, fast support" January 28, 2025 5.0 I will continue to use Brevo for the foreseeable future. Pros Brevo offers really good pricing. Their customer service team replies quickly. I've tried many different platforms over the years and I am happiest with Brevo. Cons Their platform is mostly intuitive / user-friendly, but there are a couple things could be even more so. No doubt they'll continue to perfect their functions. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Brevo ConvertKit, constantcontact, Mailchimp. Brevo has better pricing for my needs, which are to manage large email lists, but to campaigns infrequently. Switched from [Kit](https://www.capterra.com/p/175000/ConvertKit/) I migrated from FanBridge to ConvertKit which became expensive and cumbersome. Then I switched to SendInBlue which became Brevo. Review Source GY GaYoung Y. comptable Audit Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Best email management" August 28, 2025 4.0 Pros Brevo allows quick email creation with its clear interface and templates. Campaign segmentation and tracking are effective. Cons The tool may feel limited in design for very experienced users and lacks flexibility for more advanced creative needs. Review Source NR Nina R. Onlinemarketing-Manager Mining & Metals Used the software for: 6-12 months ### "Geld nehmen, ohne Leistungen zuverlässig zu erbringen" November 7, 2024 2.0 Die Geschäftspraktiken von Brevo halte ich für höchst grenzwertig. Wir sind animiert worden, von Sendinblue auf Brevo umzusteigen. Grundsätzlich ist Brevo gut geeignet, um Kampagnen individuell zu gestalten, ohne erst aufwendig Templates programmieren lassen zu müssen. Das wars aber auch schon mit dem Positiven. Der Funktionsumfang ist deutlich abgespeckt worden, im Vergleich zu Sendinblue. In den Reports kann man keine Heatmaps und nicht mal mehr die Conversionrate ausgeben lassen. Für die Incentive-Mail nach Newsletter-Anmeldung können keine individuellen Gutscheincodes hinterlegt werden - eigentlich eine Standardfunktion für ein modernes Newsletter-Tool sollte man meinen. Das ginge nur bei der unverschämt teuren Enterprise-Version, so die Aussage des Kundenservice. So weit so gut. Damit hatten wir uns abgefunden. Nun wurde aber unser Account gesperrt, weil die Abmelderate eines unserer Mailings über 1% lag. Dieser Schwellenwert ist geradezu lachhaft. Vor allem bei Shops bei großem Produktportfolio sind Abmelderaten von unter 1% eine Seltenheit. Das Mailing wurde mitten im Versand abgebrochen und der Account für weitere Mailings gesperrt, bis man in wieder validiert. Bei der zweiten Sperrung ist Account dauerhaft gesperrt und damit für die Tonne. Es kann ja wohl nicht sein, dass man Zeit und Geld in Migration von Premium-Templates aus Sendinblue, die Integration in den eigenen Shop, die Einrichtung und schließlich die monatlichen Gebühren steckt und dann nicht mal einen zuverlässigen Versand von E-Mail-Kampagnen dafür bekommt. Unter den Gesichtspunkten kann ich Brevo nicht als zuverlässigen Partner empfehlen. Pros Der Editor zum Erstellen von Kampagnen ist klasse. Einfach zu bedienen und bietet nahezu endlose Möglichkeiten, die einzelnen Inhaltselemente individuell zu gestalten. Cons Erst wurde man gedrängt, von Sendinblue auf Brevo upzugraden, dann ist aber in Brevo ein geringerer Funktionsumfang enthalten. Reports wurden um Heatmaps und sogar um die Anzeige der Conversion-Rate beschnitten. Begründung von Brevo: Nicht jeder Versender würde einen Shop betreiben, deshalb gibt es die Conversion-Rate nur in der deutlich teureren Abo-Variante. Ebenfalls fragwürdig: Konten werden für den Versand von Kampagnen regelmäßig gesperrt, wenn die Abmelderate über 1% liegt. Zeigt mir bitte einen Shop, bei dem das nicht regelmäßig der Fall ist, vor allem wenn man ein breites Produktportfolio führt. Nach der zweiten Sperrung kann die Sperre nicht mehr aufgehoben werden und der Account ist für die Tonne. Review Source PK Przemysław K. Owner Retail Used the software for: 2+ years ### "Great sofware" July 2, 2025 5.0 I’m very satisfied with using this software. I’ve tried competing solutions, but none of them offered as much as Brevo. Pros The software works very well and fully does its job. It’s also constantly being improved, which makes it work even better over time. Cons Access to some statistics and features is only available in higher-tier plans, which are significantly more expensive. Review Source AL Ann L. Head of Marketing Consumer Services Used the software for: 1-2 years ### "Flexible Pricing That Fits My Needs" May 22, 2025 5.0 I've been using Brevo for the last 4 to 5 years. I have never had any issues. The reports are great. Pros I like that I can purchase bucket credits and it's not based off of the number of contacts you have. Cons Everything is good. I would like to start cold emailing to a list I am receiving from a 3rd party, but they are not subscribed and I don't want to risk our emails being blacklisted. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) I was being charged by how many emails were on file even though I probably only emailed them one time. Review Source EM Emmanouil M. Developer Information Technology and Services Used the software for: 2+ years ### "Easy to use, plenty of features" July 2, 2025 5.0 Very pleasant experience. It is a joy to build a campaign, test it and schedule it. Reports are extremely flexible. Creation of segments are very useful to create proper recipients lists. Pros Simple interface, SMTP support, transactional emails, detailed campaign reports, easy to use newsletter/campaign design environment. Cons If a paid plan expaires doesn't fall back to the free plan automatically. But ca be done fast and easily with a single support request. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Easiest interface and better plans for our needs. Review Source AP Ana P. Marketing Manager Education Management Used the software for: 2+ years ### "Excellent!" July 2, 2025 5.0 excellent and I use it for years. over the years the features have been improving even during free plan. Pros Simple, easy to work with and all features are excellent. Makes my email marketing hassle free and I spend very little time building my campaings. Cons Remarketing is a bit hard to set up as well the woocommerce crossing contacts, but is nothing extraordinary just time consuming to understanding at first. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo I decided to choose Brevo because the features were better, easier and less complex to started with. Review Source JC Jasmine C. Marketing Manager Computer Software Used the software for: Less than 6 months ### "Easy to use and affordable platform" May 26, 2025 5.0 I think everything is good so far. Compared to platforms like Hubspots, Brevo is an easy to use and more affordable alternative. Pros I like that the platform is very easy to use. Uploading contacts and sending out emails are very easy. Campaigns and design are easy to build too. Cons I think some of the features are not very easy to understand. Example, I need to click on "Transactional" to understand more about it. And I dont think there are support functions, or not that I know of. So if you need help, not sure where to go. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Brevo More affordable and still have similiar functions. And our company is not big enough to justify a purchase in Hubspot Review Source CB Carlos B. trabalho Arts and Crafts Used the software for: I used a free trial ### "Avaliação 1ª impressão" August 5, 2025 5.0 Estou utilizando e aprendendo a usar a poucos dias e já estou gostando muito, com o passar do tempo, atingindo os objetivos que tenho com os envios de e-mails, pretendo fazer um UP para um plano melhor. Pros Utilizei somente a ferramenta de e-mails por enquanto e o que eu mais gostei foi a interface, que é fácil de usar, intuitiva de certa forma muito prática. O monitoramento da campanha com os relatórios é uma outra ferramenta muito útil que nos permite mensurar o quanto estamos sendo assertivos nas campanhas. Poder organizar varias listas de contato e subdividir em pastas, deixa o trabalho muito mais ágil. Gostei muito desta parte das listas de contatos. A parte de estruturação do corpo do e-mail permitindo colocar links para as redes sociais e direcionar para a página de vendas também gostei muito. Cons Poderia ter uma maneira de retomar a campanha de forma editar o envio para mais contatos específicos. Review Source MP Mike P. Owner Financial Services Used the software for: 1-2 years ### "Great Tools...Low Cost" April 1, 2025 5.0 I am delighted with Brevo because it allows me to create campaigns quickly and has some excellent automation tools. Pros Easy to use and has lots of features. It is less expensive than Mailchimp or Constant Contact Cons The only issue I have is that creating campaign designs can be challenging. The tools are not as good as some competitors'. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Brevo was less expensive and has the same, if not better, features. Review Source MT Maria T. Clinic coordinator Mental Health Care Used the software for: 2+ years ### "Easy to use and user friendly" February 5, 2025 5.0 Easy to use and set up, good stats info, easy management of lists and contacts. Pros The simple and user friendly interface. Being able to duplicate campaigns, create your own sub page and manage contact is a breeze. Cons Don't see any significant ones yet. I would certainly prefer not to have my inbox flooded with auto reply emails every time a mailing goes out as we send to a very large volume of clients and it can be cumbersome to comb through each. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo did same job but for less. We like the UI of Brevo over most others we've seen. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) ABRIZO - old interface and lacks key functionalities. It's so old you don't even have it in the dropdown Review Source YP Yogesh P. Founder Retail Used the software for: I used a free trial ### "Getting started with Brevo!!" June 10, 2025 5.0 I opted for Brevo for our upcoming web application as it had competitive rates and free option to support during the development phase. I had some initial activation issue due that was promptly handled by the support team. Pros Simplicity and prompt customer support. I like the simple yet powerful Dashboard that gives you a quick overview of the current state of the emails flows. Cons Since I am new, yet to discover :). I have not come across any major issue so far so it would be too early to talk about the Cons. So far none that I can allude to. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo I chose Brevo for its simplicity and competitive pricing Review Source MI Moustafa I. Founder Graphic Design Used the software for: 6-12 months ### "Moustafa feedback on Brevo" July 2, 2025 4.0 My overall experience with Brevo has been positive. It's an intuitive and reliable platform that simplifies email and SMS marketing. The drag-and-drop builder is easy to use, automation workflows are effective, and contact management is straightforward. While some features require upgrading, the value provided at each pricing level is solid. It's a great choice for small to mid-sized businesses looking for an all-in-one Pros What I liked most about Brevo is its user-friendly interface, powerful automation features, and affordable pricing for email and SMS marketing—making it easy to manage campaigns efficiently. Cons What I liked least about Brevo is that some advanced features, like detailed reporting or certain integrations, are only available on higher-tier plans, which can be limiting for small businesses or startups. Review Source HM Hafsa M. admin support Philanthropy Used the software for: 1-2 years ### "Essentail for our volunteer organisation!" March 19, 2025 5.0 Would recommend, due to the good customer service and helpful FAQ section Pros Easy to use, helpful customer service , quick responses Cons the 'list' function is a little awkward to navigate at times Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) cost primarily , as mailchimp was becoming v expensive. now we use the pay as you go method Review Source CD Cloé D. Libéral Alternative Medicine Used the software for: I used a free trial ### "Très bonne expèrience" January 9, 2026 5.0 Très bon service client, ce qui est rare. Grande réactivité, gentillesse et politesse de mon interlocuteur. Pros Efficacité du produit. Très bon service client. Excellent service technique. Je recommande l'utilisation de Brevo. Cons Pour une novice comme moi, il m'a fallu une vidéo youtube pour l'installer. Pas utilisable pour un novice mais facile quand on a les indications d'installation. Review Source JL Jill L. Founder CEO Non-Profit Organization Management Used the software for: Less than 6 months ### "Brevo is okay" June 3, 2025 4.0 I found the migration from Mailchimp to Brevo okay, but quite stressful as I needed to get my quarterly newsletter out in a timely manner and the FAQs and customer support weren't really helpful. Luckily I was able to figure out between the customer support person and Google searches how to fix my challenges in order to get the newsletter out. I wasn't impressed, however, that I wasn't able to send to all of my contacts in one send, however, due to the contact limit. It wasn't clear how many contacts were included and that that was going to happen. Pros I like that there's customer support on the free plan, and that the automations are free. The customer service person, \[sensitive content hidden\], is pretty responsive, and gets back to me usually within 24 hours of my question. She's also friendly. Cons The FAQs don't seem to be really informative, i.e., I had to find most of my answers doing a Google search. I don't like that there aren't wrap around image features on the drag and drop email campaigns, either. And the pricing plans seem confusing to me, i.e., not straightforward what you get for what price point. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo I chose Brevo due to having the best free plan for my non-profit Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp started charging for automations on the free plan. Review Source TW Tobias W. CEO Wholesale Used the software for: 2+ years ### "From Top to Flop" September 5, 2025 2.0 Lock-in effect cloud platfrom which is not being further developed since the take over three years ago as it formerly was called SendinBlue. Once the pioner, it is now getting the rotten tomato. Pros Visual appearance of E-Mails and campaign management. Ease of use for basic features. PArts of the contact list segmentation, but this is also an disadvantage at the same time. Cons Unreasonable blocking. Newly introduced metrics measurement. While having a very bad anti-spam filter for new registration, at the same time they have recently implemented a very strong account freezing rule. Review Source MJ Mark J. Technical Support Apparel & Fashion Used the software for: 6-12 months ### "Great for SMBs" September 23, 2025 5.0 Very good overall for SMBs, good mixture of core features such as email campaigns and forms which were very handy. Pros Easy to get started and good value for money for an SMB especially when comparing to other offers on the market. Cons I ran into a form config bug which cost me a lost of time, support were great and got it sorted though. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Price and features balance, value for money Review Source LC Loafie C. Director of Strategy and Research Legal Services Used the software for: Less than 6 months ### "Brevo is great" November 19, 2025 5.0 Took a bit of time to set up and get into compliance, but once I did everything I needed to do everything was very straight forward. Pros How everything is in one place. No need for other CRM's or software. The automations and campaigns make it very simple. Cons There are no TikTok and YouTube comment/DM intregration like there is with Facebook and Instagram. Adding those would help manage social media clients. Review Source TU Talatcan U. Marketing Director Education Management Used the software for: 2+ years ### "Long way to go for the products" October 29, 2024 2.0 It has been very challenging to do simple tasks. Pros The price is okay. The support team always picks up the phone without long waiting times. (they should be trained technical part of the system more because always end up creating a ticket.) Cons Trying to offer 360 marketing tools but only trying... Products are being launched without being fully ready and the support team is not even aware of features of new products as well. The CRM is missing very crucial elements such as automatically connecting the contact in the CRM, it needs to be manually assigned. Not having a proper plugin for WordPress. Users cannot submit their form to trigger the automation system. Sometimes works, sometimes doesn't. So many other things that I can't put all here. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo Access to dedicated IPs without no extra fee, user-friendliness. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) They are more expensive to operate everything. However, I can understand why there is a price difference now. Review Source LA Loch A. Founder Professional Training & Coaching Used the software for: Less than 6 months ### "Great 360 CRM & Beginner-Friendly! " July 8, 2025 5.0 Really pleasant! Although it was introduced by my previous marketer, it’s been very easy to navigate as a novice with zero marketing experience. Pros Generous email allowance, efficient customer service team + the integrated phone option - major pro to avoid faffing around with a VoIP for small businesses! Cons Despite the easy switch between HTML and simple editor, it takes a while to navigate + the submission forms to embed on website are limited in terms of fonts/design. Alternatives considered [Systeme.io](https://www.capterra.com/p/198994/Systeme/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo Previous marketer showcased Brevo’s functionality + cost efficiency at start up phase = easy sell Switched from [Wix](https://www.capterra.com/p/169007/Wix/) Expensive email marketing, poor submission forms and integration with other tools/software. Review Source SC Stuart C. None Marketing and Advertising Used the software for: I used a free trial ### "Brevo Support" June 27, 2025 5.0 I like the Brevo website and the way support is given clearly really helped a newbie dinosaur like me Pros I liked the format of their site it is really well laid out The support they gave me was simple and accurate and helped me launch my first campaign Cons No cons so far it has been a rewarding experience the overall feel of the website is modern clean and encouraging to me Review Source Diogo R. CEO Automotive Used the software for: 6-12 months ### "Check-in Park really likes your SaaS" January 27, 2026 5.0 Pros Simplicity and the website design with every functionality that's needed with easily access and with a simple UX Cons It's a bit costly for the product itself, but I like it so it's not that big of a deal because I understand the costs Review Source EK Elijah K. Community Manager Education Management Used the software for: 1-2 years ### "Affordable and Easy to Use" February 25, 2025 5.0 I have enjoyed working with Brevo for the last two years. It is the best CRM out there. Pros I really like the simple UI. As a non-technical person, I find using Brevo an absolute joy. The price is also very friendly compared to other CRMs. Cons I can't think of anything that I disliked about Brevo. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo Brevo was cheaper and easier to use. It was also more suited to our needs overall. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Very expensive for us. Also, we needed something more user friendly. Review Source JD Jhonathan D. Marketing Marketing and Advertising Used the software for: 2+ years ### "Hasta ahora no encuentro mejores resultados Costo/Beneficio" June 11, 2025 5.0 Siempre he tratado de buscar mejores resultados en el envío de campañas y cada año regreso a renovar mi suscripción. Pros El nivel de entregabilidad es muy alto, he probado otros servicios y la mayor parte de envíos terminaba en la carpeta SPAM, adicionalmente, la interfaz de Brevo es muy sencilla y eficiente. Incluso el costo es muy conveniente en comparación a otros servicios similares. Cons He utilizado Brevo por varios años y para diferentes tipos de áreas, hasta ahora no encuentro algo que no me agrade. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[phpList](https://www.capterra.com/p/197709/phpList/)[Mailrelay](https://www.capterra.com/p/155095/Mailrelay/)[Mail250](https://www.capterra.com/p/200816/Mail250/)[SendPulse](https://www.capterra.com/p/146369/SendPulse/) Con respecto a Mail Relay, obtuve Mejores resultados con Brevo. Send Pulse es muy bueno; sin embargo, tiene precios más altos. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.