# Page 15 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 15 - Reviews of Brevo ## Showing most helpful reviews Showing 351-375 of 3406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Carri D. Health Coach and Author Health, Wellness and Fitness Used the software for: I used a free trial ### "I feel bad that Brevo's employees are having to deal with these types of problems..." October 10, 2025 5.0 It took me over a month to send my first newsletter and I wouldn't have been able to complete the authentication steps and the steps for adding in my Contacts if it weren't for \[sensitive content hidden\] . She truly cares and she stayed in touch with me throughout every challenge and block I experienced. And there were many. I'd also like to thank Tanishka for her help as well! Brevo is the third email marketing company I've tried to work with now, so I am fully aware these problems are not Brevo's fault. \[sensitive content hidden\] was very knowledgable, patient, and kind, and I'm so appreciative. Pros Exceptional Customer Service (thank you, \[sensitive content hidden\] !) and later finding out that this service is free for me to use right now! Cons This is not an easy endeavor for someone like me who knows very little about the tech world. Authenticating my domain was a ridiculously lengthy process (7 attempts with iPage) and then being able to send my newsletter was very complicated for me too. It seems this industry wants to make email marketing a nightmare for people?! Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Constant Contact couldn't connect to my website and I wasn't happy with MailChimp. Review Source CD Cloé D. Libéral Alternative Medicine Used the software for: I used a free trial ### "Très bonne expèrience" January 9, 2026 5.0 Très bon service client, ce qui est rare. Grande réactivité, gentillesse et politesse de mon interlocuteur. Pros Efficacité du produit. Très bon service client. Excellent service technique. Je recommande l'utilisation de Brevo. Cons Pour une novice comme moi, il m'a fallu une vidéo youtube pour l'installer. Pas utilisable pour un novice mais facile quand on a les indications d'installation. Review Source BP Brian P. Sales strategist Wholesale Used the software for: Less than 6 months ### "Well done Brevo" April 16, 2025 5.0 Easy to use, even intuitive, I have been learning a lot and brevo helped me to understand ir fast enough Pros How easy it was to set up my campaing in a moment. Cons Just that i can create multiple campaings at the time or automated following emails in the spot but that is becuase of the free version I looki forward to add the premium soon enough Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing Brevo Because I get 300 daily free emails and on how easy it was to set it up Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Because they have a strong and weird policy for the email bouncing Review Source AŽ Anja Ž. Founder Human Resources Used the software for: 6-12 months ### "Simple and Clean" July 11, 2025 5.0 I am using Brevo to send basic newsletter. I really like simple & clean interface. I still need to explore more options. Pros I like it's simplicity and customers support. There are a lot of options for campaign and automations. Cons 300 daily emails is pretty low in free package. It could be at least 500. But since I am not using it a lot it's not really disrupting my workflow. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) I have made the witch because I was recommended by my marketing agency. Review Source DS David S. President Business Supplies and Equipment Used the software for: 6-12 months ### "Great Tech Support" January 11, 2026 5.0 My overall experience is stil lgreat. I like teh choice of templates and it is easy to create new camaigns Pros I still use th free Brevo plan. It is more than enough for my needs. Ease of use is fine and campaigns are easy to set up. Cons Sames cons as before. Every click opens a link in a new tab Next thing you know you have a browser filled with open tabs Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo I found Brevo easier to use and if I remember correctly, the pricing fo rmy needs is better. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp is too expensive. Also, I hate the interface and find it difficult to navigate. Review Source SV Susan V. Technical Support Non-Profit Organization Management Used the software for: 6-12 months ### "Great tool" June 10, 2025 5.0 Love it. Makes sending emails a breeze. Especially the automations when adding a new contact or member. Pros Making campaigns and segmenting contacts. Has been wonderful for our small non-profit. Once a year fund raiser has benefitted. Cons Can’t change email address after hard bounce …have to delete and reenter information. Too time consuming. Review Source Mateus M. CEO Marketing and Advertising Used the software for: 1-2 years ### "Excelente ferramenta de vendas!" March 18, 2025 5.0 Muito útil e eficiente para envio de e-mail marketing. Pros Facilidade em criar e enviar e-mails marketing. Cons Dificuldade em conectar o WhatsApp Business Alternatives considered [RD Station](https://www.capterra.com/p/180098/RD-Station/) Reason for choosing Brevo Facilidade em utilizar e boa relação custo x benefício. Review Source SP STEVEN P. CEO Online Media Used the software for: Less than 6 months ### "So far, super happy" July 17, 2025 5.0 really nice people and seem very trustworthy - I've had a few interactions through email and chat and they've been great Pros incredible personable and well-informed customer service and a product that's easy to use. very efficient. Cons The pricing tiers are kind of confusing. I wanted to understand more deeply how the credits work and the website is kind of confusing. Switched from [Customer.io](https://www.capterra.com/p/174023/Customer-io/) too expensive for our little startup - needed smarter billing Review Source SS S.M. S. Author Entertainment Used the software for: Less than 6 months ### "Very Happy" June 23, 2025 5.0 I am very pleased with Brevo's service and value, from the initial video call to learn about the service, to getting set up and now managing/analyzing the results. This is my first automated campaign for my business and I am very happy with how it's working. I also appreciate the different pricing options. Pros It was relatively easy to figure out how to set up automations, and I love the visual layout of the workflow - makes it easy to grasp and to adjust as needed. Cons When I was getting started, a few things weren't intuitive and I couldn't find answers to some questions through the blog and other online resources, but it was all figured out in the end! Alternatives considered [Mailsuite](https://www.capterra.com/p/164512/MailTrack/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[MailPoet](https://www.capterra.com/p/235222/MailPoet/) Reason for choosing Brevo Best combination of the services I needed and fairest price. Also liked the ease of set-up. Review Source LG Levan G. Dean, Faculty of Social Sciences Education Management Used the software for: Less than 6 months ### "First-timers review of Brevo" March 14, 2025 5.0 Very positive: It only took me 3 days to send the first test. I think this is great, especially when you a new to a platform. Pros It is very easy to use. The support was amazing with helping me activate the account. It allows me to get all the necessary insights. Cons I don't know, even the price is half of what I would have to pay for the same service elsewhere. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Their support was horrible. They were twice more expensive. But the main reason was that they made it impossible for me to start using their platform with many useless questions and requests. Review Source SS Sheyla S. Customer Support Telecommunications Used the software for: Less than 6 months ### "Honest review for Brevo " July 4, 2025 5.0 Overall - great! It really helps us to make the campaigns fast and without any unneeded stuff required on that. Pros The way i can design the campaign, the fact that it has a lot of functionality which I am still reviewing and learning about! Cons It is for some reason difficult for me to manage contacts. I mean it is easy to upload the contacts, but then it is not easy to review all of them and to export them. Also, it takes time to receive a feedback from the customer support so it would be great if you would have some kind of chatbot on the website popping out as one of your competitor has (smaily) - we used to use their services but then switched to you. By the way, if you would be interested in this, we at Crowdy.ai offer chatbot solution as well and can cooperate in this matter. Switched from [Smaily](https://www.capterra.com/p/185848/Smaily/) The interface of Brevo is cooler, as well as the pricing policy :) Review Source LW Llewellyn W. Media and Communications Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Simple Email Marketing tool to use." June 6, 2025 5.0 Its well-organized interface allows users to navigate seamlessly between different features, such as automation, templates, and contact management. Additionally, setting up workflows and managing subscriber lists is straightforward, helping users save time and focus on engaging their audience effectively. Pros Brevo's ease of use makes it an excellent choice for email marketing. The platform features an intuitive drag-and-drop builder, which simplifies the creation of campaigns, even for beginners. Cons The starter package has a limit on the number of email subscribers. It's quite expensive, even with a discount package for an NPO. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Using MailChimp was complicated due to its interface and workflow structure, which sometimes felt unintuitive. Managing audience segmentation required extra effort, especially when handling multiple lists, and automation setup could be confusing. Review Source SP Samantha P. Founder and artistic researcher Fine Art Used the software for: 6-12 months ### "Solid support and growth potential for independent business owners" September 20, 2024 4.0 I'm very happy to stay with Brevo as my emailing platform, despite the minor issues I've experienced. Customer support is quick to respond and always does their best to understand the problem and offer solutions - even if there is not always an easy resolve. I appreciate the fact that the platform is always improving and takes feedback into consideration. There's a good supply of self-help articles and easy channels for submitting a ticket or chatting to Customer Support. The Dashboard can sometimes be a bit confusing and difficult to navigate but on the whole it is user-friendly. Mostly I appreciate the fact that as a non-paying customer (at present, with hopes to grow a subscriber list so that I can afford a paid account) I have not felt marginalised, and feel equally welcome and supported on the platform. Pros Brevo offers a range of options for both free and paying customers to communicate effectively with their clients/subscribers, and manage their contact lists. As an indie business owner, Brevo has made it possible for me to establish a reliable reputation with my subscribers by offering information in clean, fresh designs and with good deliverability rates. Cons I've experienced most challenges on Brevo with the automation system. As far as I know, this is constantly being worked on and upgraded - unfortunately, it has led to some deliverability issues, 'broken' chains in the automation flow, and made it necessary for me to find manual work-arounds. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Reason for choosing Brevo The number of free daily emails allowed (our campaigns/email offers run daily for several weeks) as well as the simplicity of the template design Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Previous product was too limited in terms of email design/templates, did not offer as much range on the free option (especially in terms of the amount of contacts allowed) Review Source RA Rasmus A. Marketing manager Building Materials Used the software for: 6-12 months ### "Simple, fast and intuitive" September 26, 2024 5.0 I really appreciate the simplicity and ease of creating and sending campaigns. The intuitive design makes it incredibly straightforward to get a campaign up and running without any hassle. This smooth process allows me to focus more on crafting the right message rather than spending time on technical setup, which is a huge advantage. Pros I appreciate the simplicity of creating campaigns. The straightforward process allows me to quickly convey the message I need to get across. This efficiency helps save time and ensures that my campaigns are launched without unnecessary complications. Additionally, the reports provided are clear and easy to understand, which makes it simple to analyze performance and adjust strategies accordingly. Overall, the user-friendly approach and transparent reporting empower me to focus more on the core content of my campaigns rather than getting bogged down by technicalities. Cons It's not a unique problem for Brevo, but one thing I dislike is that the statistics for sent campaigns are not entirely accurate. This issue is common among all providers. While the platform itself is user-friendly, the inconsistency in data makes it difficult to fully trust the campaign performance metrics. It’s an industry-wide challenge, but it’s still something that affects the overall reliability of email marketing tools. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Their pricing model became too expensive. While the platform offers valuable features, the cost eventually outweighed the benefits for my needs. It made it harder to justify the expense, especially when comparing it to other alternatives that offer similar functionality at a more competitive price. Review Source SF Sarah F. Photographer Media Production Used the software for: 2+ years ### "Professional Usage Review" April 8, 2025 5.0 As a photographer, I rely on Brevo as my CRM tool Pros I find its drag-and-drop features for editing emails very reliable, and it offers many templates to get started Cons I enjoy having 300 free emails per day for my client communications Review Source RV Rodrigo V. Owner Education Management Used the software for: 1-2 years ### "Revisão Brevo" October 20, 2025 4.0 Eu uso para envio de campanhas através de email marketing. Também usei para envio através do whtasapp. Pros A quantidade de contatos que posso ter na conta. E o custo benefício entra a quantidade de contatos versus o valor pago. Cons Não gosto de ter que fazer o relacionamento entre Listas e Pastas. Fica confuso manter estas duas informações. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) custo benefício e quantidade de contatos Review Source Renan D. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Best choice for woocommerce stores" September 20, 2024 4.0 My overall experience with Brevo has been excellent. It’s the best CRM platform I've used for WooCommerce. I’ve noticed significant improvements and evolution in the platform since its days as Sendinblue, making it even more powerful and user-friendly. Pros What I like most about Brevo is the unlimited contacts, the ease of segmentation, and the excellent e-commerce data integration, which works really well as part of a CRM. Cons I like least about Brevo is the loading of unnecessary resources in e-commerce, the lack of clarity about the billing process, and the limited automation features for push notifications. Additionally, some features that could be available in the Pro plan, especially those related to e-commerce, are only offered in the more expensive plan. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[MailPoet](https://www.capterra.com/p/235222/MailPoet/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo The option to have unlimited contacts and only be charged for the emails sent was a key deciding factor for me. This pricing model is highly beneficial for managing larger lists without worrying about escalating costs Review Source Diogo R. CEO Automotive Used the software for: 6-12 months ### "Check-in Park really likes your SaaS" January 27, 2026 5.0 Pros Simplicity and the website design with every functionality that's needed with easily access and with a simple UX Cons It's a bit costly for the product itself, but I like it so it's not that big of a deal because I understand the costs Review Source MR Miguel R. employe E-Learning Used the software for: I used a free trial ### "For newbies in mailing campaigns" November 19, 2025 5.0 Our experience with Brevo was overall positive: easy to use, fast setup, strong automation, but reporting feels limited and advanced tools cost extra. Pros We love how Brevo makes multichannel marketing simple and powerful for small businesses. Thanks Brevo Cons Brevo’s analytics feel limited at times, and some advanced features require higher-tier plans. Review Source KT Kathy T. Senior Producer and Community Lead Media Production Used the software for: 2+ years ### "Brevo Newsletter Review" March 13, 2025 4.0 I am happy with the services they provide and appreciate the value and ease of use with the newsletter creator. Pros Customer service has always been quick to respond with help when it is needed. Cons I wish the credit expiration times were clearer as they sometimes come out of the wrong month. It doesn't matter if you use them before the end of the credit period in your time zone but rather in the time zone of the company which is not clear. Switched from [Jet Backup for WordPress](https://www.capterra.com/p/201034/Backup-Guard/) The included newsletter was of poor quality and didn't send correctly to customers. Review Source RA Renato A. Gestor de Negócios Human Resources Used the software for: 2+ years ### "Meu parabéns a equipe de suporte" May 20, 2025 5.0 Dou suporte a várias empresas que usam o Brevo, conheci quando atuava junto a equipe de desenvolvimento de uma empresa norte-americana voltada a e-SIM. Detalhe sou do tempo que se chamava Sendinblue. Pros A velocidade e a qualidade do suporte oferecido no meu idioma, é sem sobra de dúvidas a qualidade número 1. Cons Sinceramente, gostaria de colaborar apontando algo, mas realmente não lembro de nada no momento que não aprecie. Review Source RP Richard P. Director Sports Used the software for: 1-2 years ### "feedback brevo" May 29, 2025 5.0 Excellent and although i haven´t used it for a while loving the data reports and ease of use. So far so good and the instructions are very easy to follow when i had to verify my domain name. Pros Simplicity to navigate and get things done. I really enjoyed the data reports and the high % of delivery which is excellent. Cons Had a technical issue with customer service and nobody responded in a while. Finally after a few months the issue was resolved. Think this price has increased too by more than 20% so a little suprised there. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Not what i wanted and thought it was expensive at the time Review Source fS frhan S. Clara Online Media Used the software for: I used a free trial ### "My own experience with Brevo" May 27, 2025 4.0 Frankly, the platform is completely practical, as it has enabled me to organize my email marketing work. Brevo has provided me with several features that have made this work incredibly easy, most notably: An organized contact list that's easy to retrieve and edit Effective tools for creating professional advertising campaigns Excellent integration with the website and a professional, personalized email address for my brand, to the point where customers feel like the emails they receive are coming directly from my official website—my brand, for that matter—without the slightest hint of an intermediary named Brevo. This is truly amazing. I hope to be able to subscribe to the paid version so I can try out more tools. Pros Overall ease of use Easy to set up campaigns Easy to upload and categorize new contacts Availability of multiple campaign design tools Variety of campaigns: email, phone, and WhatsApp Smooth and lightweight website Cons Many messages end up in spam, making them invisible and failing to achieve the campaign's goal. The free version lacks some necessary tools for testing the effectiveness of the experiment, such as the ability to pre-select a time for automatic posting. Review Source TS Tony S. Webmaster Transportation/Trucking/Railroad Used the software for: I used a free trial ### "New Brevo user" December 2, 2025 4.0 Very good so far. The only reason I haven't given 5 stars is because of the link missmatch described above. Pros The 300 emails a day whilst getting used to Brevo is excellent. I've had a couple of problems and I have asked for assistance twice. In each case Brevo support got back to me inside 24 hours and solved the problem. Very impressed. Cons When I click a link in a test email sent to myself I get a "Link Missmatch Detected" warning. I can't get rid of this and I can't figure it out. I think that will put off recipients clicking the link. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) They are too expensive for my needs any longer Review Source PW Peter W. COO Online Media Used the software for: Less than 6 months ### "User-Friendly and Reliable" March 4, 2025 5.0 My experience with Brevo has been greatly positive. It’s user-friendly and works well for email marketing and automation. While it’s not the most flexible tool out there, it gets the job done efficiently. If you’re looking for a solid, easy-to-use platform, it’s definitely a good choice. Pros I had no issue setting up Brevo. The interface is straightforward, and the email editor is easy to use. The automation features are great, and I appreciate how it integrates with other platforms. The price is fine as well. Cons While Brevo covers most of my needs, I’ve found it to be a bit less flexible than I’d like, but there is nothing that should be a dealbreaker. Alternatives considered [Braze](https://www.capterra.com/p/155423/Appboy/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Reason for choosing Brevo price and overall automation ease. Besides that, Brevo has integrations with many of the tools I'm using like Warmy Review Source Talk to a Capterra advisor for free and get results within 15 minutes.