# Page 16 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Brevo the right Marketing Automation solution for you? Explore 3445 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3445) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 16 - Reviews of Brevo ## Showing most helpful reviews Showing 376-400 of 3445 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TV Tim V. Managing director Information Services Used the software for: 2+ years ### "Low price, No expertise." March 13, 2025 2.0 Brevo is een prima oplossing als je simpele mails wilt versturen of marketing automation wilt toepassen. Zodra het lastig wordt hoef je niet te verwachten dat je met een oplossing geholpen wordt. Hier zitten niet de juiste mensen om je daarmee te helpen. In dit geval het versturen van een dynamische e-mail. Pros Prijs is goed ten opzichten van andere oplossingen. Cons Slechte service, inhoudelijke technische kennis van eigen product. Review Source Nav K. Director Hospital & Health Care Used the software for: 2+ years ### "Brevo reviewed" January 23, 2025 5.0 Been with brevo since 2018, on the whole it has been a positive experience Pros Excellent functions, easy to use and efficient Cons online supoort was not great, but then managed to speak to someone who has been great (Thanks \[sensitive content hidden\]) Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo The ease of use and the cost of service helped us to decide Review Source RV Rodrigo V. Owner Education Management Used the software for: 1-2 years ### "Revisão Brevo" October 20, 2025 4.0 Eu uso para envio de campanhas através de email marketing. Também usei para envio através do whtasapp. Pros A quantidade de contatos que posso ter na conta. E o custo benefício entra a quantidade de contatos versus o valor pago. Cons Não gosto de ter que fazer o relacionamento entre Listas e Pastas. Fica confuso manter estas duas informações. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) custo benefício e quantidade de contatos Review Source SC Stuart C. None Marketing and Advertising Used the software for: I used a free trial ### "Brevo Support" June 27, 2025 5.0 I like the Brevo website and the way support is given clearly really helped a newbie dinosaur like me Pros I liked the format of their site it is really well laid out The support they gave me was simple and accurate and helped me launch my first campaign Cons No cons so far it has been a rewarding experience the overall feel of the website is modern clean and encouraging to me Review Source SK Sean K. Sales Manager Wholesale Used the software for: 6-12 months ### "Better than alternatives" March 20, 2025 5.0 Overall Brevo has more of the features we need for our business tah other emailing softwares Pros How easy it is to customise and create templates. Cons Lack of ability to manually add contacts to a campaign, only has the ability to add segments and lists. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Brevo has much better template creation and overall ease of use of the platform Review Source PT PAUL T. Community manager Paper & Forest Products Used the software for: 6-12 months ### "Brevo n’a pas été aussi facile à utiliser pour moi " April 27, 2025 4.0 Le meilleur service d'email marketing pour des campagnes gratuites mais Il n'a pas été facile à utiliser pour moi Pros Brevo permet une grande possibilité de communication, message, mail, WhatsApp dans le plan payant bien sûr mais les 300 mails gratuits par jour nous conviennent très bien Cons L'utilisation des templates et le design des modèles de mail n'est pas facile à appréhender. Il me faut à chaque fois envoyer un mail test pour voir si tout est OK avant l'activation de mes campagnes Review Source LW Llewellyn W. Media and Communications Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Simple Email Marketing tool to use." June 6, 2025 5.0 Its well-organized interface allows users to navigate seamlessly between different features, such as automation, templates, and contact management. Additionally, setting up workflows and managing subscriber lists is straightforward, helping users save time and focus on engaging their audience effectively. Pros Brevo's ease of use makes it an excellent choice for email marketing. The platform features an intuitive drag-and-drop builder, which simplifies the creation of campaigns, even for beginners. Cons The starter package has a limit on the number of email subscribers. It's quite expensive, even with a discount package for an NPO. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Using MailChimp was complicated due to its interface and workflow structure, which sometimes felt unintuitive. Managing audience segmentation required extra effort, especially when handling multiple lists, and automation setup could be confusing. Review Source TU Talatcan U. Marketing Director Education Management Used the software for: 2+ years ### "Long way to go for the products" October 29, 2024 2.0 It has been very challenging to do simple tasks. Pros The price is okay. The support team always picks up the phone without long waiting times. (they should be trained technical part of the system more because always end up creating a ticket.) Cons Trying to offer 360 marketing tools but only trying... Products are being launched without being fully ready and the support team is not even aware of features of new products as well. The CRM is missing very crucial elements such as automatically connecting the contact in the CRM, it needs to be manually assigned. Not having a proper plugin for WordPress. Users cannot submit their form to trigger the automation system. Sometimes works, sometimes doesn't. So many other things that I can't put all here. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo Access to dedicated IPs without no extra fee, user-friendliness. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) They are more expensive to operate everything. However, I can understand why there is a price difference now. Review Source EK Elijah K. Community Manager Education Management Used the software for: 1-2 years ### "Affordable and Easy to Use" February 25, 2025 5.0 I have enjoyed working with Brevo for the last two years. It is the best CRM out there. Pros I really like the simple UI. As a non-technical person, I find using Brevo an absolute joy. The price is also very friendly compared to other CRMs. Cons I can't think of anything that I disliked about Brevo. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo Brevo was cheaper and easier to use. It was also more suited to our needs overall. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Very expensive for us. Also, we needed something more user friendly. Review Source KM Kit M. Owner Financial Services Used the software for: Less than 6 months ### "SMS Review " December 2, 2025 5.0 So far everything has been great, my customer service representative made everything worth it. I can’t wait to start utilizing the full benefits. Pros The customer service experience I received was top tier. \[sensitive content hidden\] went above and beyond to make sure every error was resolved effortlessly in a timely manner. Cons The SMS failures received when setting up my account was a headache. The form required many revisions before the finial approval when made the start time for my campaign delayed. Alternatives considered [Bulk SMS](https://www.capterra.com/p/187376/Bulk-SMS-Service/) Reason for choosing Brevo Brevo allowed the option to send sms messages Review Source FG Fernando G. Owner Consumer Services Used the software for: Less than 6 months ### "Inexpensive Email Marketing Platform and you will know why" July 20, 2025 3.0 i didnt have a positive experience i was with constant contact for a long time and then i received an email from brevo and i signed up it was a little difficult to get it up and running and did not think their templates were the greatest Pros its fairly an inexpensive email marketing resource. its very easy to use and quick to set up. allow for larger contacts database than other email marketing platforms. Cons I doesnt have alot of features. automating email blasts and social media posts isnt a capability that it currently has. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Price was the main driver of changing to brevo Review Source RP Richard P. Director Sports Used the software for: 1-2 years ### "feedback brevo" May 29, 2025 5.0 Excellent and although i haven´t used it for a while loving the data reports and ease of use. So far so good and the instructions are very easy to follow when i had to verify my domain name. Pros Simplicity to navigate and get things done. I really enjoyed the data reports and the high % of delivery which is excellent. Cons Had a technical issue with customer service and nobody responded in a while. Finally after a few months the issue was resolved. Think this price has increased too by more than 20% so a little suprised there. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Not what i wanted and thought it was expensive at the time Review Source fS frhan S. Clara Online Media Used the software for: I used a free trial ### "My own experience with Brevo" May 27, 2025 4.0 Frankly, the platform is completely practical, as it has enabled me to organize my email marketing work. Brevo has provided me with several features that have made this work incredibly easy, most notably: An organized contact list that's easy to retrieve and edit Effective tools for creating professional advertising campaigns Excellent integration with the website and a professional, personalized email address for my brand, to the point where customers feel like the emails they receive are coming directly from my official website—my brand, for that matter—without the slightest hint of an intermediary named Brevo. This is truly amazing. I hope to be able to subscribe to the paid version so I can try out more tools. Pros Overall ease of use Easy to set up campaigns Easy to upload and categorize new contacts Availability of multiple campaign design tools Variety of campaigns: email, phone, and WhatsApp Smooth and lightweight website Cons Many messages end up in spam, making them invisible and failing to achieve the campaign's goal. The free version lacks some necessary tools for testing the effectiveness of the experiment, such as the ability to pre-select a time for automatic posting. Review Source JBJ João Bosco J. Administrador Consumer Electronics Used the software for: Less than 6 months ### "Plataforma completa e intuitiva para automação e CRM" May 21, 2025 5.0 Minha experiência geral com a Brevo foi bastante positiva. A plataforma oferece uma boa variedade de ferramentas para gestão de campanhas, automação de marketing e CRM, tudo com uma interface intuitiva e fácil de navegar. Apesar de algumas limitações nos planos gratuitos, os recursos oferecidos atendem bem às necessidades de pequenas e médias empresas. É uma solução prática e eficiente para centralizar a comunicação com clientes. Pros O que mais gostei na Brevo foi a interface intuitiva, a facilidade de automação de e-mails e a variedade de recursos disponíveis para campanhas e CRM. A plataforma é completa, fácil de usar e permite centralizar a comunicação com eficiência. Cons O que menos gostei na Brevo foi a limitação de algumas funcionalidades em planos gratuitos e a lentidão ocasional no carregamento de certas páginas, o que pode atrapalhar a produtividade em momentos de pico. Review Source AJ Ahmad J. CEO Food & Beverages Used the software for: Less than 6 months ### "Brevo is no. 1" June 6, 2025 5.0 Easy to use, good quick support. I send an email and got response almost instantly, and the problem was solved, very good Brevo, thanks! Pros Simplicity, good customer support. Easy to use portal. I used Simplify before, it was expensive, and I did not get what I got with Brevo Cons Nothing right now. I look forward to a long journey with Brevo. I am in the start face of my application, so I need more time to give more accurate picture Switched from [Symplify](https://www.capterra.com/p/189921/Symplify/) Symplify was expensive and does not have the options Brevo have Review Source MS Mike S. Transformation Director Management Consulting Used the software for: Less than 6 months ### "Fantastic, easy to use mass mailer product" March 29, 2025 5.0 Excellent. I am really very very happy. The checking of emails, the checking on campaigns being sent really does prove that Brevo takes its responsibilities very seriously but does it in a way that hardly impacts the user. Pros I've used a lot of mass email solutions and find that Brevo is one of the simpliest and easiest to create an account and start using. Cons The templates take a little time to get use to using but that's probably user error. Maybe a couple more basic templates would be helpful. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) MailerLite is complicated and unfriendly just from a setup side. Very little online support. Review Source CC Chetansagar C. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Best UI for a mass mailing Sofware" August 7, 2025 5.0 Excellent. i can use the software first time with ease. Navigation & nomenclature are universal in nature. Pros I liked the plan very much as our mailing campaign are not regular the email credits plan "Pay as you go" is very good. UI is good Cons I think the Brevo Team must focus on this even if i have been not using the Brevo the session is not logged out. as i browse through the history it get me logged in without showing the login screen or not allowing me to enter my credentials Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Limited plans- We do not want a recurring subscription Review Source GR Gina R. Owner - what don't I do.... Hospital & Health Care Used the software for: Less than 6 months ### "Not a great start but time will tell" January 30, 2025 4.0 Not a great start but the customer service was quick to respond. The functionality has kept me so time will tell if it is worth the extra cost Pros Extra functionality offered compared to other systems Cons that the subscriber limit was not obvious so when looking you think its just the volume of emails sent that is the limiting factor and the most important the fact you can not sign up without selecting automatic upgrades if you go over the set limits... so when you think the limiting factor is just the emails.... you get upgraded without warning.... not very welcoming Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) the product was too costly so I needed to find an alternative Review Source AC Andrew C. Key Officer Farming Used the software for: 6-12 months ### "Bravo Brevo!" May 21, 2025 4.0 Excellent, but there is still room for improvement. Perhaps whatsapp messages can be allowed without needing a facebook business account. Pros Simplicity and openness to all clients; The fact that client lists can be uploaded easily. The fact that it is very easy to create templates. Cons The fact that you need a facebook business account to send whatsapp messages. The fact that it is difficult to attach videos in emails. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Censored emails, not user friendly, less versatile than Brevo Review Source HM Henry M. President E-Learning Used the software for: Less than 6 months ### "great service" June 20, 2025 5.0 very efficient. My review was completed in less than 24 hours! I only have less than 100 clients right now but will be able to ramp up as needed. Pros Ease of use and I am able to onboard my clients without any delay. I have been able to create my email template with ease. Cons nothing so far. I have had a positive experience with everyone that has reached out to lend a helping hand. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Ease of use. Seemed easier to me to get my clients in and notified. Review Source JC Juan C. Customer Experience Biotechnology Used the software for: Less than 6 months ### "Very easy to use, friendly platform" November 13, 2025 5.0 Pros Very easy to use. I used the API to automate sending transactional emails. It works very well. Also customer support is really good. Cons So far I like it very much. I just tarted using it and it is working very well. Recommended to anyone. Review Source JG Jonathan G. Founder Just Listed Bali Real Estate Used the software for: Less than 6 months ### "Simplicity and time efficiency is key! " June 19, 2025 5.0 Overall it’s an easy process to get you started to manage your own email campaign, no need to be a tech Savy it’s very friendly to use. I’m surprised how simple this is! Pros I like the easy way of navigating the platform, I was freaking out to delete soft and hard bouced emails and at my surprised it was so simple. Cons I haven’t found anything I don’t like yet just yet but everything is running smoothly and I don’t like deleted so many bounced emails but I guess it’s part of the process. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing Brevo It was recommended by many people in my industry Review Source MR May R. Instructor and owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Good and easy to use product" July 10, 2025 5.0 I am technically good myself but others helping me may not be. Brevo has been very easy to use to the point that I don't really need to train my helpers much. Pros Very easy to navigate and use. Did not really need to look up the help pages much. If I do need to ask for help, the documenation is there. Cons Not really much that I don't like. Perhaps the changing of the product name a few times in a short span, but looks like the name is now settled. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Brevo offers better features, usability and pricing. Review Source RA Rachel A. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Happy I switched" July 29, 2025 5.0 Pros Very simple to import contacts from existing email provider. Drag and drop email automation was easy to setup. Dealing with customers support was a fantastic experience. Cons Honestly there has not been much that has been a disappointment. If there was one thing it was you had to go to multiple locations to change the the name of the sender in the emails and automations. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) They raised the cost of the plan we were on by 30%. Review Source VC Varga C. Marketing and customer support Business Supplies and Equipment Used the software for: Less than 6 months ### "Vreo is great, efficient, I highly recommend it" March 1, 2025 5.0 Everything so far is really great , I love it Pros It has a lot of usefull features, both for big and small businesses, and all of them are easy to use , with actually normal prices But what I liked the most was the pre made rows in the email builder Cons It would be greatly if there was a mobile app for email campaigns Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Because of the price, here is cheaper and the app is even better Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.