# Page 17 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 17 - Reviews of Brevo ## Showing most helpful reviews Showing 401-425 of 3406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Andrew W. Owner Marketing and Advertising Used the software for: 6-12 months ### "Versatile Email Marketing service" May 4, 2025 5.0 Pros Brevo is a versatile email and SMS marketing platform with CRM basics built in, really works well if you need something simple and all-in-one Cons Automation workflows can feel clunky and you might find the reporting dashboards a bit lacking when you need deeper insights Review Source VR Verified Reviewer CS Admin Real Estate Used the software for: 1-2 years ### "Super easy and super complete!" January 22, 2025 5.0 I started as a free user and as such the platform was a great asset, but as the community grew we had to make an upgrade and it has been for the best. Pros The platform is incredibly easy, in just a few steps I was up and running and sending communications to the community. Cons So far I have been able to navigate the platform without issues. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I felt that the platform had no appeal for what it was advertised. Review Source RG Renato G. Cofounder Information Services Used the software for: Less than 6 months ### "Good for startups" February 18, 2026 5.0 I was searching for an easy-to-set-up, easy-to-use CRM solution, and that's Brevo. If you're just starting your CRM routine, that's the software to go. Pros Easy to manage and configure. Support is fast and assertive. Also, good value for money, so I guess it's a good combo. Cons The SMS confirming my phone number never arrived, so I had to use the chat to resolve a problem that could have been easier to resolve. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Peer reviews. Got some good comments from people I trust about it. Review Source PD Petros D. Director E-Learning Used the software for: 1-2 years ### "Great tool for small businesses." May 22, 2025 5.0 So far so good. I have had quite simple newsletter needs and the free plan has been a gamechanger. Now my company will start targeting broader groups and we may need to upgrade our program. Pros I particularly enjoy the ease of handling/use, great user experience, ability to customize email templates, detailed analytics. Cons I have noticed some issues with deliverability in new contacts which I have verified with at least one person who started using Brevo. Emails to new contacts tend to get to the spam folder. Not sure if this is Brevo-related. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Because of better features in the free version. Review Source KM Kit M. Owner Financial Services Used the software for: Less than 6 months ### "SMS Review " December 2, 2025 5.0 So far everything has been great, my customer service representative made everything worth it. I can’t wait to start utilizing the full benefits. Pros The customer service experience I received was top tier. \[sensitive content hidden\] went above and beyond to make sure every error was resolved effortlessly in a timely manner. Cons The SMS failures received when setting up my account was a headache. The form required many revisions before the finial approval when made the start time for my campaign delayed. Alternatives considered [Bulk SMS](https://www.capterra.com/p/187376/Bulk-SMS-Service/) Reason for choosing Brevo Brevo allowed the option to send sms messages Review Source AC Andrew C. CEO Publishing Used the software for: 6-12 months ### "I'm staying with Brevo!" March 16, 2025 5.0 I've been happy to use Brevo, of all the email tools I've used this one has been the easiest to use and the most versatile at the lowest, free level. I'm staying with Brevo! Pros The three main things I like about Brevo are, first the contact data is easier to manage than it is with other email tools, secondly, the email construction is also easier. Finally the email testing functionality is more straightforward. Cons There's not much I don't like about Brevo, other email tools would drive me crazy with the clunkiness of their contact data management and making data imports hard but that isn't an issue with Brevo. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Prohibitive costs of the baseline offer from mailchimp Review Source EB Ernani B. Founder Information Technology and Services Used the software for: 6-12 months ### "The best platform to reach your customers" March 13, 2025 5.0 My overall experience is positive. I don't have any complaints related to Brevo. Pros I like it's accessible for entrepreneurs like me, to start validating their ICP. Besides that, I think it's easy to use SMTP to send emails on my platform as well. The reports are awesome. Cons I think you can improve the email campaigns, and I will tell you how. What's the problem: I tried to change the text of a campaign I have already sent. The only possibility is to create a copy. So the thing is: it's costly to create a new campaign and test a different text on newly added emails. Maybe I just haven't learned it yet, but a filter option would solve this, for related campaigns, or the option to edit the campaign ( but I think maybe the intention is to keep the old campaigns, so you can compare, like an A/B test ) Review Source KD Katherine D. Owner Hospitality Used the software for: 1-2 years ### "Great for e-newletters" June 30, 2025 5.0 Great for designing and sending emails but please could you make the contacts database more intuitive. Pros Free plan Easy to use - or at least much easier than others! Lots of designs and sizing images and text feels easier than other software I've used. Cons I don't find the Contacts database intuitive or easy to use. I seem to have loads of lists and I don't really understand why. A simple option to send to all contacts would be great for occasional users. Switched from [dotConnect for Mailchimp](https://www.capterra.com/p/10021402/dotConnect-for-Mailchimp/) Too complicated - I never felt I go the grips with it and decided to see if there was another product out there. Review Source AA Alexx A. General Manager Music Used the software for: 2+ years ### "My fav email service" June 27, 2025 5.0 It has been great, and on a couple of occasions that I needed assistance, customer service was on point. Pros Brevo offers an easy to use platform with extremely reasonable prices. Furthermore, it has great customer service. Cons I have no complains with the service that I am receiving from Brevo. Everything is on point. Keep up the good work. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Not easy to use. More expensive. Did not like it. Review Source AS Ana S. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "A human-first platform with powerful features" June 24, 2025 5.0 Brevo surprised me — in the best way. I came in looking for a reliable free platform. What I found was a space where I could build, express, and grow with confidence. The energy of the interface, the clarity of the features, and the warmth of the support made me feel like I had a partner, not just a tool. As a coach and entrepreneur, I choose tools that align with the energy of my business — and Brevo does just that. Efficient, warm, and intentional. Pros What impressed me the most was how intuitive and elegant the platform feels. Every step — from setting up my domain, to crafting emails, to support interactions — is designed with care. I especially loved how quickly and kindly the support team helped me resolve my DNS issue. It made me feel respected, seen and supported — something rare in today’s platforms. Brevo gives you solid tech and a human heart. Cons Some integrations could be explained a bit more clearly for non-tech users (especially when it comes to DNS records or SPF setup). But even then, the support team was right there to guide me through it with clarity and kindness. Review Source DS Daniela S. Geenaral coordinator Environmental Services Used the software for: Less than 6 months ### "Good product" July 25, 2025 5.0 It's a reliable, all-in-one marketing platform that works well for small to medium-sized organizations looking for a cost-effective solution to manage email marketing, automation, and customer communication. The interface is clean and relatively easy to learn, and setting up email campaigns, automation workflows, and contact segmentation is straightforward. Pros The platform is intuitive, making it accessible for users with little technical experience and strong reputation for high email deliverability rates. Cons The free plan allows only 300 emails per day. Analytics can feel basic compared to competitors—some users want deeper insights and more customizable reports. Review Source RJ Russell J. IT Consultant Information Technology and Services Used the software for: 2+ years ### "My Preferred ESP!" May 23, 2025 5.0 I have used almost all the popular ESPs but my top preference is Brevo due to ease of use and reliability. I needed support twice, and my issues were resolved faster than expected which I appreciate highly. Pros The ease of adding and verifying new domains to the system to get it SPF/DMARC/DKIM ready, and then using the API to enable transactional email on my WordPress sites. This can be achieved within 10 minutes without any hiccups. Cons Nothing that I can think of, however my usage is limited to transactional emails only with which I have no complaints. Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Limited features on the tier I was using, along with bad support. Review Source GS Geoff S. Director Education Management Used the software for: Less than 6 months ### "Brevo - easy but powerful" September 26, 2025 5.0 I am new to email marketing. Brevo is an inviting company with easy access to a real help desk. I raised a help ticket about a query and received a fast friendly reply. Pros An intuitive product, easy to setup with a good interface. Users can start small but have the confidence that the product will scale. Cons I am yet to find something that I do not like. If is was forced to find an area to improve, it would be easy access to better metrics. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was NOT user friendly and their help desk was not helpful! Review Source GG Gabe G. SEO Consultant Internet Used the software for: 2+ years ### "My digital wingman for smart newsletters and automation." September 24, 2024 5.0 Above all, this tool has made the creation and management of our newsletter campaigns much easier. No time wasted and it is more accurate. Pros Brevo simply delivers. Whether it's about launching a newsletter campaign or managing complex automations. The user interface is so intuitive that even the newest of users can find their way around immediately. When it comes to automation, Brevo really won me over. Cons As much as I appreciate Brevo, there are a few things that need improvement. The learning curve for some of the more advanced features should not be underestimated. It would be great if you were given a little more guidance with more complex tasks. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) A high level of technical understanding is required to work with Constant Contact. It was inconveniencing. Review Source AK Anuj K. President Non-Profit Organization Management Used the software for: 1-2 years ### "Brevo - making mass email preparation and sending simple" May 23, 2025 4.0 Easy to learn and works well. We use to send out a global newsletter to over 20000 members. Bravo allows us to merge our mailing lists and prepare the newsletter via the platform. Pros Easy to send out to groups and merge lists together. The ability to also prepare the content of the mail in Brevo using the templates and design tools. Cons Price factor and limitations to number of messages that can be sent out in a month. It would be interesting if there were options for non profit organizations that were more flexible. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) To have better flexibility in our mailings Review Source VD Vincent D. Tech Lead Government Administration Used the software for: 1-2 years ### "Bon logiciel de transaction de mail" May 5, 2025 5.0 J'ai utilisé Brevo comme logiciel de notification, mailing et autres communications avec les utilisateurs de notre plateforme. Je réutiliserais la plateforme si je devais refaire une application avec ces besoins. Pros Facile à utiliser : trouver les messages en échec, trouver ooù sont rangés les templates, rédiger des templates, toutes ces actions ne font intuitivement. API est facile à intégrer et elle est fiable et stable. Aucun soucis en 1 an d'utilisation. Cons L'interface n'est pas très enthousiasmante. L'interface peut changer selon les fonctionnalités. Documentation avec l'ancien nom de l'entreprise sur certaines fonctionnalités. Review Source CP Cary P. Admissions Director Education Management Used the software for: 1-2 years ### "BREVO - an affordable and great CRM" November 5, 2024 5.0 Positive and very fun especially once you get to learn how to use the CRM Pros Very easy to learn and amazing customer service Cons not totally functional with me bringing emails from my last CRM and not totally helping me figure out how to market to older collected leads Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo I found it super intuative and very user friendly Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) It was a very hard system to use and we like the brevo interface Review Source OA Oluwaseunrere A. ICT Intern Online Media Used the software for: Less than 6 months ### "A short review of Brevo, all in all a pleasant experience" April 11, 2025 5.0 it's been a smooth run, i enjoy using the platform and find it more efficient and cost effective than other platforms like mailchimp. Pros i like the simple design of the dashboard and how easy to navigate it is. everything you need is efficiently arranged and easily accessible. I also like the quick response of the customer support team. Cons the bulk email limit for the free plan is too small, 300 emails per day is not enough. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) my organization wanted to cut costs of bulk email management so I switched over to Brevo Review Source OI Oliver I. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Well done Brevo " February 12, 2025 5.0 It’s good - support is very good indeed, always been prompt in reply to my queries. Pros Easy to design emails and to define lists to send to target Cons 300 daily limit is a real pain and if you send to more it doesn’t carry those emails over to the next days limit Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Pricing was too high so switched to you guys Review Source JC Juan C. Customer Experience Biotechnology Used the software for: Less than 6 months ### "Very easy to use, friendly platform" November 13, 2025 5.0 Pros Very easy to use. I used the API to automate sending transactional emails. It works very well. Also customer support is really good. Cons So far I like it very much. I just tarted using it and it is working very well. Recommended to anyone. Review Source BK Bibor K. CEO Marketing and Advertising Used the software for: 2+ years ### "Great, needs to proceed as such in the future" October 3, 2024 5.0 Generally very positive. I'd like to see the ecommerce section functionality expanded more. Pros The newsletter editor, and the UI in general is clean and functional. If there are implemented features, they are usually comprehensive. Cons I'm not exactly sure if Brevo follows the needs of us, its users, when introducing new features. There are more e-mail oriented features that would be welcome. For example, darkmode e-mail client management. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Awful editor and the way they charge per user. Honestly, at the time, it was the only one that fully supported Shopware. We switched from shopware in the meantime, but Brevo is now the best. Review Source AZ Alexander Z. Owner Media Production Used the software for: 6-12 months ### "Great Free Email option" December 3, 2024 5.0 I'm quite happy with Brevo, and will continue using it. Pros The editor is easy to use and looks great. I can quickly use templates to put together emails. Pricing is reasonable. Cons It has been difficult to use a custom domain with Brevo, it seemed to have deliverability issues. Also the way lists are organized is a bit odd. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[Moosend](https://www.capterra.com/p/147042/Moosend/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Brevo was less expensive, and easy to get set up Switched from [beehiiv](https://www.capterra.com/p/249823/beehiiv/) Beehiiv had deliverability issues, readers weren't getting our emails in their main inbox. Review Source RO Ricki O. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Brevo gets the job done, but can get expensive when you grow your list" October 25, 2024 3.0 Brevo offers a wide range of marketing tools, including email and SMS marketing, live chat, CRM, and automation. While in my experience it has good deliverability, I find its customization options are limited when compared to other platforms I've used that are popular. Probably the biggest drawback is that its pricing is steep for larger lists. Also, occasional technical issues can also be frustrating. However, for many businesses, Brevo provides a solid, all-in-one marketing solution. So if that is what you have experience with, then just stick with it. Pros Generally has good email deliverability rates. Wide range of features: email marketing, SMS marketing, live chat, CRM, and marketing automation. Cons Customization options are limited if you've ever used other popular services then you might be disappointed. There were occasional technical issues that are annoying to have to deal with and try to get customer service help on. And most of all it can get expensive when you scale your list. Switched from [Moosend](https://www.capterra.com/p/147042/Moosend/) The client wanted a platform with a strong reputation for email deliverability and an easy user face. They brought me Brevo as the option they wanted and it was my first time using it. It appears to hit the marks they need, they are sticking with it. Review Source PS Pedro S. Marketing Comunication Information Technology and Services Used the software for: 2+ years ### "Brevo Review Megastock" February 17, 2025 4.0 My overall is good. The platform works very good and its is very intuitive. Works great! Pros Easy and intuitive. Brevo is a very good platform to do emailm marketing. Cons The fact that you have to pay to remove brevo´s logo in the end while paying for a Email Marketing Subscription Review Source AL Anh L. Developer Computer Software Used the software for: 6-12 months ### "Fixed my outlook.com email delivery issue fast & friendly" October 22, 2025 5.0 Had a small headache with emails getting rejected, but Brevo’s support saved the day. Their team is there to help. Worth it for the peace of mind. Pros The support agent, \[sensitive content hidden\], was awesome. Quick to respond, patient, and actually solved my outlook.com rejection problem by guiding me through the DMARC fix. Felt like they genuinely cared. Cons Better to have a docs page for this kind of issue. Would’ve saved time if it was spelled out upfront. Switched from [EmailOctopus](https://www.capterra.com/p/147415/EmailOctopus/) Price is based on number of contacts, not number of sent emails. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.