# Page 17 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Brevo the right Email Marketing solution for you? Explore 3445 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3445) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 17 - Reviews of Brevo ## Showing most helpful reviews Showing 401-425 of 3445 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HV Hans V. Director Food & Beverages Used the software for: 1-2 years ### "Brevo is great!" March 7, 2026 5.0 Great software and easy to use for email and if you can spend a lot of time to viger things out you can use all the other functions. Pros Email management is easy to use and there are a lot of possibilities. I sended several times marketingmails to all our prospects. Cons Becaise there are a lot of possibilities you have to spend a lot of time to understand the software. Review Source CL Cyndi L. Head of sales Retail Used the software for: 2+ years ### "Guaranteed best value. Saving more time and resources." November 17, 2024 5.0 Sending targeted email campaigns, exclusive offers and personalized recommendations to retain customers and increase customer lifetime value. Pros Accurate and up-to-date services. Email campaigns based on customer data increases the relevance and effectiveness of our campaigns. Cons I have no cons. It is unique and nothing goes wrong when using it. Review Source LG Levan G. Dean, Faculty of Social Sciences Education Management Used the software for: Less than 6 months ### "First-timers review of Brevo" March 14, 2025 5.0 Very positive: It only took me 3 days to send the first test. I think this is great, especially when you a new to a platform. Pros It is very easy to use. The support was amazing with helping me activate the account. It allows me to get all the necessary insights. Cons I don't know, even the price is half of what I would have to pay for the same service elsewhere. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Their support was horrible. They were twice more expensive. But the main reason was that they made it impossible for me to start using their platform with many useless questions and requests. Review Source SK Sean K. Sales Manager Wholesale Used the software for: 6-12 months ### "Better than alternatives" March 20, 2025 5.0 Overall Brevo has more of the features we need for our business tah other emailing softwares Pros How easy it is to customise and create templates. Cons Lack of ability to manually add contacts to a campaign, only has the ability to add segments and lists. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Brevo has much better template creation and overall ease of use of the platform Review Source DS David S. President Business Supplies and Equipment Used the software for: 6-12 months ### "Great Tech Support" January 11, 2026 5.0 My overall experience is stil lgreat. I like teh choice of templates and it is easy to create new camaigns Pros I still use th free Brevo plan. It is more than enough for my needs. Ease of use is fine and campaigns are easy to set up. Cons Sames cons as before. Every click opens a link in a new tab Next thing you know you have a browser filled with open tabs Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo I found Brevo easier to use and if I remember correctly, the pricing fo rmy needs is better. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp is too expensive. Also, I hate the interface and find it difficult to navigate. Review Source KM Kit M. Owner Financial Services Used the software for: Less than 6 months ### "SMS Review " December 2, 2025 5.0 So far everything has been great, my customer service representative made everything worth it. I can’t wait to start utilizing the full benefits. Pros The customer service experience I received was top tier. \[sensitive content hidden\] went above and beyond to make sure every error was resolved effortlessly in a timely manner. Cons The SMS failures received when setting up my account was a headache. The form required many revisions before the finial approval when made the start time for my campaign delayed. Alternatives considered [Bulk SMS](https://www.capterra.com/p/187376/Bulk-SMS-Service/) Reason for choosing Brevo Brevo allowed the option to send sms messages Review Source DM Dominique M. Responsable communication Non-Profit Organization Management Used the software for: Less than 6 months ### "Support rapide, pro et efficace" May 3, 2026 5.0 J'utilise Brévo pour mes newsletters depuis 4 mois. Le système est très complet et convivial. La segmentation est complexe mais il y a des tutos. Lors de difficultés ou questions, l'équipe est très réactive. Pros Très satisfaite des résultats obtenus et de la facilité d'utilisation du logiciel. J'apprécie tout particulièrement le support apporté lorsque l'on rencontre une difficulté. Cons Ce n'est pas toujours facile de s'y retrouver dans les tarifs et les nombreuses possibilités du logiciel. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) j'ai abandonné mailchimp quand ils ont augmenté leur prix. Mailjet était alors le meilleur rapport qualité prix. Je suis passée sur Brevo pour tester autre chose. Review Source Asish K. Digital Marketing Specialist Food & Beverages Used the software for: Less than 6 months ### "Reliable Email Marketing Tool with Room for Improvement" January 31, 2025 5.0 I've been using Brevo for about 6 months now, and it's been pretty solid for our email marketing needs. The learning curve wasn't too steep, and their customer support has been helpful whenever I got stuck. The pricing is reasonable for what you get, and I like that they include SMS marketing too, even though I haven't used it much. Not perfect, but definitely gets the job done. Pros The best thing about Brevo is how easy it is to send bulk emails without them landing in spam. I really love their drag-and-drop editor - it made creating newsletters so much simpler than I expected. Their automation features also saved me tons of time, especially for welcome emails and birthday messages to my customers. Cons Sometimes the platform can be a bit slow to load, which gets frustrating when I'm trying to quickly edit a campaign. I also wish they had more template options - the existing ones are good, but I find myself having to customize them quite a bit to get the look I want. Review Source SF Sarah F. Photographer Media Production Used the software for: 2+ years ### "Professional Usage Review" April 8, 2025 5.0 As a photographer, I rely on Brevo as my CRM tool Pros I find its drag-and-drop features for editing emails very reliable, and it offers many templates to get started Cons I enjoy having 300 free emails per day for my client communications Review Source ALB Ana Liza B. Representative Information Technology and Services Used the software for: I used a free trial ### "Breview Review" February 23, 2025 5.0 Great experience, I was able so send and create campaigns without issues Pros Very secured, they have verifications first before you can proceed sending your campaigs. And the support are very helpful also. Cons I'm just new with Brevo, so far none for now Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I wanted to try it first but I can't use them properly honestly without subscriptions Review Source SH Scott H. Managing Partner Utilities Used the software for: Less than 6 months ### "Managing Partner" December 6, 2025 4.0 While I was unable to use the platform completely, I was impressed with the customer service responsiveness and the prompt willingness to refund me what I was owed given my circumstances. Pros I like the cost of the platform and the ease of use. I was able to setup email templates quickly and navigate the platform due to its intuitive structure. Cons Unfortunately, I was unable to get our corporate IT group to enable domain authentication given that this was not a purchase made for our entire sales team but rather just one individual so I was ultimately unable to use the platform to send prospecting emails. Review Source FG Fernando G. Owner Consumer Services Used the software for: Less than 6 months ### "Inexpensive Email Marketing Platform and you will know why" July 20, 2025 3.0 i didnt have a positive experience i was with constant contact for a long time and then i received an email from brevo and i signed up it was a little difficult to get it up and running and did not think their templates were the greatest Pros its fairly an inexpensive email marketing resource. its very easy to use and quick to set up. allow for larger contacts database than other email marketing platforms. Cons I doesnt have alot of features. automating email blasts and social media posts isnt a capability that it currently has. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Price was the main driver of changing to brevo Review Source RA Renato A. Gestor de Negócios Human Resources Used the software for: 2+ years ### "Meu parabéns a equipe de suporte" May 20, 2025 5.0 Dou suporte a várias empresas que usam o Brevo, conheci quando atuava junto a equipe de desenvolvimento de uma empresa norte-americana voltada a e-SIM. Detalhe sou do tempo que se chamava Sendinblue. Pros A velocidade e a qualidade do suporte oferecido no meu idioma, é sem sobra de dúvidas a qualidade número 1. Cons Sinceramente, gostaria de colaborar apontando algo, mas realmente não lembro de nada no momento que não aprecie. Review Source RD Rodolfo D. Missionary - School Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Pr. Rod loves Brevo too." February 5, 2025 5.0 There is a lot of advantage when using Brevo. What I love the most is that I can use an amount of free emails per day. I also love the birthday date to be added. Pros I really like the way it works, perfectly. It is easy to use and it never fails me. Cons When I am editing the email, it could be exactly like it will be in the preview, but it is not. When I write a paragraph to match the size of the photo on the right, I will only know the reality in the preview. If the menu could hide and give us the "preview" idea without going to preview, it would be great. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo I really like it interface and discreet logo. Review Source KT Kathy T. Senior Producer and Community Lead Media Production Used the software for: 2+ years ### "Brevo Newsletter Review" March 13, 2025 4.0 I am happy with the services they provide and appreciate the value and ease of use with the newsletter creator. Pros Customer service has always been quick to respond with help when it is needed. Cons I wish the credit expiration times were clearer as they sometimes come out of the wrong month. It doesn't matter if you use them before the end of the credit period in your time zone but rather in the time zone of the company which is not clear. Switched from [Jet Backup for WordPress](https://www.capterra.com/p/201034/Backup-Guard/) The included newsletter was of poor quality and didn't send correctly to customers. Review Source DS Daniela S. Geenaral coordinator Environmental Services Used the software for: Less than 6 months ### "Good product" July 25, 2025 5.0 It's a reliable, all-in-one marketing platform that works well for small to medium-sized organizations looking for a cost-effective solution to manage email marketing, automation, and customer communication. The interface is clean and relatively easy to learn, and setting up email campaigns, automation workflows, and contact segmentation is straightforward. Pros The platform is intuitive, making it accessible for users with little technical experience and strong reputation for high email deliverability rates. Cons The free plan allows only 300 emails per day. Analytics can feel basic compared to competitors—some users want deeper insights and more customizable reports. Review Source GS Geoff S. Director Education Management Used the software for: Less than 6 months ### "Brevo - easy but powerful" September 26, 2025 5.0 I am new to email marketing. Brevo is an inviting company with easy access to a real help desk. I raised a help ticket about a query and received a fast friendly reply. Pros An intuitive product, easy to setup with a good interface. Users can start small but have the confidence that the product will scale. Cons I am yet to find something that I do not like. If is was forced to find an area to improve, it would be easy access to better metrics. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was NOT user friendly and their help desk was not helpful! Review Source KD Katherine D. Owner Hospitality Used the software for: 1-2 years ### "Great for e-newletters" June 30, 2025 5.0 Great for designing and sending emails but please could you make the contacts database more intuitive. Pros Free plan Easy to use - or at least much easier than others! Lots of designs and sizing images and text feels easier than other software I've used. Cons I don't find the Contacts database intuitive or easy to use. I seem to have loads of lists and I don't really understand why. A simple option to send to all contacts would be great for occasional users. Switched from [dotConnect for Mailchimp](https://www.capterra.com/p/10021402/dotConnect-for-Mailchimp/) Too complicated - I never felt I go the grips with it and decided to see if there was another product out there. Review Source GS Gaelle S. Sales Director Machinery Used the software for: Less than 6 months ### "Organised, clear, easy to use" March 30, 2026 4.0 Pros Organised, clear, easy to use. You do not have to spend ages to understand how to start and use in your daily routine Cons I am only using for a few weeks and did not find downsides :) Probably there will be an easier way to track my pipeline Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) To complicated for my use and too expensive for my company size Review Source RJ Russell J. IT Consultant Information Technology and Services Used the software for: 2+ years ### "My Preferred ESP!" May 23, 2025 5.0 I have used almost all the popular ESPs but my top preference is Brevo due to ease of use and reliability. I needed support twice, and my issues were resolved faster than expected which I appreciate highly. Pros The ease of adding and verifying new domains to the system to get it SPF/DMARC/DKIM ready, and then using the API to enable transactional email on my WordPress sites. This can be achieved within 10 minutes without any hiccups. Cons Nothing that I can think of, however my usage is limited to transactional emails only with which I have no complaints. Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) Limited features on the tier I was using, along with bad support. Review Source JH Jils H. Owner Marketing and Advertising Used the software for: 6-12 months ### "Brevo is a very nice to use email software" March 31, 2025 5.0 I have a great experience with Brevo. I scored a great price for a year contract too. Pros Very nice interface. Easy to use for email campaigns and automations, fair pricing. Cons If someone unsubscribe for the automation, its not unsubscribed for the campaings. Switched from [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) They changed their price, but at brevo not only the price is better, the software too. Review Source LA Lucas A. Head Vendas Computer Software Used the software for: 1-2 years ### "Fácil, Rápido e eficiente " May 20, 2025 5.0 Usar o Breno foi muito fácil e rápido além de efetivo. O Brevo me ajudou a ter uma comunicação mais rápida e efetiva com meus clientes não só para marketing mas também no pós venda e em processos de onboarding Pros Fácil de usar e muito versátil pois você encontra muitas funcionalidades em uma só ferramenta além da facilidade em importar dados Cons Na verdade não a nada que eu não tenha gostado mas pra dizer alguma coisa séria legal se cada funcionalidade tivesse um trial separado pois aí conseguiria experimentar cada um em um tempo diferente do negócio Review Source AK Anuj K. President Non-Profit Organization Management Used the software for: 1-2 years ### "Brevo - making mass email preparation and sending simple" May 23, 2025 4.0 Easy to learn and works well. We use to send out a global newsletter to over 20000 members. Bravo allows us to merge our mailing lists and prepare the newsletter via the platform. Pros Easy to send out to groups and merge lists together. The ability to also prepare the content of the mail in Brevo using the templates and design tools. Cons Price factor and limitations to number of messages that can be sent out in a month. It would be interesting if there were options for non profit organizations that were more flexible. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) To have better flexibility in our mailings Review Source Tom B. Head of IT and Software Engineer Gambling & Casinos Used the software for: 6-12 months ### "Great platform for digital marketing and business communication" March 12, 2025 5.0 The platform offers automated workflows, such as welcome emails and lead follow-ups, and includes a live chat tool that allows us to interact with our website visitors in real time, enhancing the experience and communication with our customers. Pros Brevo offers comprehensive tools for managing emails, SMS, live chat, and marketing automation. What stands out the most is its ease of use, its focus on automation, and its ability to integrate multiple communication channels into a single platform. Cons The tool has no negative aspects to point out. Review Source CN Cristina N. VP, Marketing Research Used the software for: 6-12 months ### "Responsive customer service & super safe " April 8, 2025 5.0 I (and our DPO), love that Brevo is super compliant and upholds the highest data protection protocols. This makes my job as a marketer super easy. Pros Very responsive customer service and overall, an easy to use and super data compliant platform. I have no doubts that we upholding the highest data privacy standards for our company and the clients we use this software to email. Cons Would love having a dedicated support person that we can connect with one-to-one, or more training videos, but the overall support is still very helpful. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Data compliance and security needs set out by our company. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.