# Page 18 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Brevo the right Email Marketing solution for you? Explore 3445 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3445) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 18 - Reviews of Brevo ## Showing most helpful reviews Showing 426-450 of 3445 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CN Cristina N. VP, Marketing Research Used the software for: 6-12 months ### "Responsive customer service & super safe " April 8, 2025 5.0 I (and our DPO), love that Brevo is super compliant and upholds the highest data protection protocols. This makes my job as a marketer super easy. Pros Very responsive customer service and overall, an easy to use and super data compliant platform. I have no doubts that we upholding the highest data privacy standards for our company and the clients we use this software to email. Cons Would love having a dedicated support person that we can connect with one-to-one, or more training videos, but the overall support is still very helpful. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Data compliance and security needs set out by our company. Review Source MS Matthew S. Director Education Management Used the software for: 1-2 years ### "Great STMP solution for WordPress" May 1, 2025 5.0 Product support at Brevo has been very helpful--pleasant and proactive--with my recent configuration. Pros I'm using Brevo to handle STMP email from WordPress sites for multiple clients. I like that they provide a reliable, free alternative for my small clients. Cons I so rarely mess with DNS settings that I find changing to work with Brevo a bit confusing. I guess that's not Brevo's fault. But anything they can do to make that process easier would be appreciated. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo Brevo seemed easier and more affordable to me. Review Source OA Oluwaseunrere A. ICT Intern Online Media Used the software for: Less than 6 months ### "A short review of Brevo, all in all a pleasant experience" April 11, 2025 5.0 it's been a smooth run, i enjoy using the platform and find it more efficient and cost effective than other platforms like mailchimp. Pros i like the simple design of the dashboard and how easy to navigate it is. everything you need is efficiently arranged and easily accessible. I also like the quick response of the customer support team. Cons the bulk email limit for the free plan is too small, 300 emails per day is not enough. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) my organization wanted to cut costs of bulk email management so I switched over to Brevo Review Source AL Anh L. Developer Computer Software Used the software for: 6-12 months ### "Fixed my outlook.com email delivery issue fast & friendly" October 22, 2025 5.0 Had a small headache with emails getting rejected, but Brevo’s support saved the day. Their team is there to help. Worth it for the peace of mind. Pros The support agent, \[sensitive content hidden\], was awesome. Quick to respond, patient, and actually solved my outlook.com rejection problem by guiding me through the DMARC fix. Felt like they genuinely cared. Cons Better to have a docs page for this kind of issue. Would’ve saved time if it was spelled out upfront. Switched from [EmailOctopus](https://www.capterra.com/p/147415/EmailOctopus/) Price is based on number of contacts, not number of sent emails. Review Source ES Eitan S. CEO Luxury Goods & Jewelry Used the software for: 2+ years ### "The best email marketing tool" April 8, 2025 5.0 The best email marketing tool, easy to use, friendly and multi functions Pros easy to use, friendly , clear, multi functions Cons its my best marketing tool for a long time Review Source AW Andrew W. Owner Marketing and Advertising Used the software for: 6-12 months ### "Versatile Email Marketing service" May 4, 2025 5.0 Pros Brevo is a versatile email and SMS marketing platform with CRM basics built in, really works well if you need something simple and all-in-one Cons Automation workflows can feel clunky and you might find the reporting dashboards a bit lacking when you need deeper insights Review Source SL Serge L. Secretary Non-Profit Organization Management Used the software for: Less than 6 months ### "Efficient and inexpensive" May 21, 2025 4.0 So far, all works well and the emails are sent promptly. The Brevo ad at the bottom of each email is not blindingly conspicuous. It comes out as reasonable and certainly attract enough attention to anyone interested in mass email service. Pros The price and the fact that it works well. Allowing a limit per day is pretty good because we can have more recipients. The free account is appreciated for our non-profit society. Cons The limit on users to send per day for free account. But there is not much to complain about it. Good. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Mailchimp was also too expensive for our usage. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Constant Contact was too expensive for the usage we had. Review Source AC Andrew C. Director Graphic Design Used the software for: Less than 6 months ### "A great find. eDMs for ourselves and our clients, that's so easy to use." March 19, 2025 5.0 The creation has been very easy - love the drag-and-drop feature. It would be awesome of there was a way to 'void' any pre-set fonts and colours when text is copies in from varying places. If it could be dropped in as 'plain-text' and then we are given the ability to format would be terrific... as it takes on the formatting of where it came from as a default. Pros For a small business the options available for price were the most attractive offer compared to others. Cons I found the verification process a little harder - varying the emails to "send" from was OK but having to authenticate each domain was a little more complicated from my end - as there are multiple companies involved who needed to verify each. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Omnisend](https://www.capterra.com/p/153508/Omnisend/) Reason for choosing Brevo Seemed the best fit for us and our clients needs Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Cost and ease of use. Not so complicated and much easier to understand. Review Source VR Verified Reviewer Business Analyst Information Technology and Services Used the software for: 1-2 years ### "Best Email campaigns and bulk email marketing software " December 23, 2024 5.0 Overall we used this software for B2B email marketing campaign and lead nurturing for one of our client, earlier we used their free plan and going for paid plan is also worth. This solution is best fit for mid to large industries for bulk email marketing. We increased our brand outreach three times more by using brevo software Pros The best part is you don't need to upload the contact every time while doing the email campaigns, you can create multiple segments and lists for email campaigns Cons Mobile user interface came be better by removing unnecessary fields Review Source JP Jon P. Head of Marketing Computer Software Used the software for: 2+ years ### "Can't beat Brevo!" February 3, 2025 5.0 We've been using Brevo for 5 years and I am very pleased overall. Incredible value for money. Other solutions would cost £100-200/month - we're paying half that. Pros Has all the features our business needs for email campaigns. Really like the fact Brevo doesn't charge by number of contacts - we can have as many contacts within our lists without being charged over a certain amount. Their support is excellent - very fast to respond which is not typical for most tech companies. Cons Automations don't always seem to work the way they should. They are pretty easy to set up, but I've had issues with workflows and although Brevo support is helpful, resolution tend to drag on. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo The ability to export a very large number of contacts and not be charged for contacts over 2,500. Review Source LR Lissandra R. Secretária Higher Education Used the software for: Less than 6 months ### "Suporte ao cliente" November 28, 2025 5.0 Conta foi suspensa e a justificativa era superficial, não conseguia localizar o problema. Ao entrar em contato com o suporte do cliente obtive retorno rápido, com orientações precisas. Consegui resolver meu problema. Pros Precisei contatar o suporte ao cliente e obtive retorno da equipe de forma ágil e clara. Plataforma de fácil utilização para montagem de material. Cons Quando comecei utilizar a plataforma tive minha conta suspensa. O motivo que aparecia era superficial e não consegui identificar o motivo até entrar em contato com a equipe. Review Source JB Jo B. Coordinator Civic & Social Organization Used the software for: 1-2 years ### "Great service at a fair price" April 16, 2025 5.0 Very good. Highly recommended. I like the way it gives reports on my actions and suggests new ways I could work. Pros Great customer service, efficient mailings, good interface and helpful ideas. I like the templates and way you can upload from your own device Cons It takes a while to get used to using. I found it hard to get used to all the options and feel I am not using enough. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) They are money grabbing unhelpful lazy and didn't give a good service Review Source eV eShan V. Author Publishing Used the software for: Less than 6 months ### "From GC Manifesto" June 29, 2025 3.0 After the learning curve, the overall experience is good. Due to some initial hiccups, I became more conversant with the features. Pros Some Good features, Good editor for designing mails and setting up campaigns. The objective of subscribing to Brevo, was to know who opens the mails, which was met. Cons 1.The absence of chat support. 2. It is a Little difficult to scale through menu to locate what we need. Review Source MC Mari C. Sócia Human Resources Used the software for: I used a free trial ### "Ótima plataforma" September 17, 2025 5.0 Estou começando o processo de utilização, ou seja, testando.Rápido e fácil de utilizar marketing e CRM. Pros Fácil utilização, após entender a plataforma. Inserção de contatos rápida, compreensão de utilização também natural. Cons Até o momento estou satisfeita. Após o entendimento da plataforma, da sua lógica, não encontrei nada que me trouxesse insatisfação. Review Source Saumya R. Marketing Consultant Marketing and Advertising Used the software for: Less than 6 months ### "Brevo offers what others do not free or at very reasonable price." October 20, 2024 5.0 My overall experience has been smooth and very useful. I was able to transform a clients entire cold calling marketing to well organised and segmented email campaigns using only the free version. Pros Comes with huge benefits 1. The free version has everything for contact management, marketing and sales that a small or medium business needs. No other CRM offers this. 2. The paid subscriptions are very cheap and the cheapest of them has tonnes of extra features, but costs very little. 3. Well organised and self explanatory, the tutorials are well-written and chat support is good. 4. Calling rates are pretty low and you get call recording with transcripts, a number, voic mail and other features at a very reasonable price 5. I love the automation page and I could build complex automations very simply using drag and drop tools. 6. I love the email templates and the many ways I can customise the different email fields. 7. You can add tasks, send email, add deals and see all interactions from the contact page. It is easy to add different types of fields to the contact page also. Cons 1\. I would love inbuilt translation and soell-check Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Brevo Pricing and features were the most important factors. Review Source EL Eddy L. Founder Retail Used the software for: I used a free trial ### "Must have for customized automations" May 31, 2025 5.0 Very nice that we could experiment with a free account first. And last but not least I need to read the help articles first :) before I reach out to customer service. Pros Support during integrations is very good. Response time via Brevo platform waswas in -24 hours range. Cons Campaign builder and pre-configured campaigns are sometimes confusing and most of the time not inline with our cms. Switched from [MailPoet](https://www.capterra.com/p/235222/MailPoet/) We could not send attachments (invoices). Review Source AA Alexx A. General Manager Music Used the software for: 2+ years ### "My fav email service" June 27, 2025 5.0 It has been great, and on a couple of occasions that I needed assistance, customer service was on point. Pros Brevo offers an easy to use platform with extremely reasonable prices. Furthermore, it has great customer service. Cons I have no complains with the service that I am receiving from Brevo. Everything is on point. Keep up the good work. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Not easy to use. More expensive. Did not like it. Review Source PD Petros D. Director E-Learning Used the software for: 1-2 years ### "Great tool for small businesses." May 22, 2025 5.0 So far so good. I have had quite simple newsletter needs and the free plan has been a gamechanger. Now my company will start targeting broader groups and we may need to upgrade our program. Pros I particularly enjoy the ease of handling/use, great user experience, ability to customize email templates, detailed analytics. Cons I have noticed some issues with deliverability in new contacts which I have verified with at least one person who started using Brevo. Emails to new contacts tend to get to the spam folder. Not sure if this is Brevo-related. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Because of better features in the free version. Review Source AS Ana S. Owner Professional Training & Coaching Used the software for: Less than 6 months ### "A human-first platform with powerful features" June 24, 2025 5.0 Brevo surprised me — in the best way. I came in looking for a reliable free platform. What I found was a space where I could build, express, and grow with confidence. The energy of the interface, the clarity of the features, and the warmth of the support made me feel like I had a partner, not just a tool. As a coach and entrepreneur, I choose tools that align with the energy of my business — and Brevo does just that. Efficient, warm, and intentional. Pros What impressed me the most was how intuitive and elegant the platform feels. Every step — from setting up my domain, to crafting emails, to support interactions — is designed with care. I especially loved how quickly and kindly the support team helped me resolve my DNS issue. It made me feel respected, seen and supported — something rare in today’s platforms. Brevo gives you solid tech and a human heart. Cons Some integrations could be explained a bit more clearly for non-tech users (especially when it comes to DNS records or SPF setup). But even then, the support team was right there to guide me through it with clarity and kindness. Review Source JPS Joao Paulo S. CEO Events Services Used the software for: Less than 6 months ### "It's OK, embora dispendioso." August 30, 2025 4.0 Fast and efective. Comparado com o que uso habitualmente (Mailerlite), sendo mais caro, gostei mais. As dúvidas que tive foram prontamente respondidas. Pros Ease to use, costumer service. Relativamente fácil de usar, apesar de adaptar os templates não ser imediato. Cons Templates. Os templates disponíveis não são fáceis de adaptar à minha atividade e a parametrização de algumas janelas leva muito tempo. Alternatives considered [E-goi](https://www.capterra.com/p/165474/E-goi/) Reason for choosing Brevo É mais simples e intuitivo e menos exigente tecnicamente Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Eles perderam os meus dados e tornaram a operação complicada Review Source EB Ernani B. Founder Information Technology and Services Used the software for: 6-12 months ### "The best platform to reach your customers" March 13, 2025 5.0 My overall experience is positive. I don't have any complaints related to Brevo. Pros I like it's accessible for entrepreneurs like me, to start validating their ICP. Besides that, I think it's easy to use SMTP to send emails on my platform as well. The reports are awesome. Cons I think you can improve the email campaigns, and I will tell you how. What's the problem: I tried to change the text of a campaign I have already sent. The only possibility is to create a copy. So the thing is: it's costly to create a new campaign and test a different text on newly added emails. Maybe I just haven't learned it yet, but a filter option would solve this, for related campaigns, or the option to edit the campaign ( but I think maybe the intention is to keep the old campaigns, so you can compare, like an A/B test ) Review Source AC Andrew C. CEO Publishing Used the software for: 6-12 months ### "I'm staying with Brevo!" March 16, 2025 5.0 I've been happy to use Brevo, of all the email tools I've used this one has been the easiest to use and the most versatile at the lowest, free level. I'm staying with Brevo! Pros The three main things I like about Brevo are, first the contact data is easier to manage than it is with other email tools, secondly, the email construction is also easier. Finally the email testing functionality is more straightforward. Cons There's not much I don't like about Brevo, other email tools would drive me crazy with the clunkiness of their contact data management and making data imports hard but that isn't an issue with Brevo. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Prohibitive costs of the baseline offer from mailchimp Review Source VD Vincent D. Tech Lead Government Administration Used the software for: 1-2 years ### "Bon logiciel de transaction de mail" May 5, 2025 5.0 J'ai utilisé Brevo comme logiciel de notification, mailing et autres communications avec les utilisateurs de notre plateforme. Je réutiliserais la plateforme si je devais refaire une application avec ces besoins. Pros Facile à utiliser : trouver les messages en échec, trouver ooù sont rangés les templates, rédiger des templates, toutes ces actions ne font intuitivement. API est facile à intégrer et elle est fiable et stable. Aucun soucis en 1 an d'utilisation. Cons L'interface n'est pas très enthousiasmante. L'interface peut changer selon les fonctionnalités. Documentation avec l'ancien nom de l'entreprise sur certaines fonctionnalités. Review Source VR Verified Reviewer CS Admin Real Estate Used the software for: 1-2 years ### "Super easy and super complete!" January 22, 2025 5.0 I started as a free user and as such the platform was a great asset, but as the community grew we had to make an upgrade and it has been for the best. Pros The platform is incredibly easy, in just a few steps I was up and running and sending communications to the community. Cons So far I have been able to navigate the platform without issues. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I felt that the platform had no appeal for what it was advertised. Review Source LM Levente M. Manage Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "The experience our company has gained over the past two years since using Brevo" November 12, 2024 5.0 In overall I am satisfied with Brevo. I have used Mailchimp before, but the interface wasnt that easy to manage. Pros What our company loves about the Brevo application is its user-friendly interface. We can easily manage our email campaigns, as it remembers all previous settings, allowing us to effortlessly access any of our past email structures. Database management is also a crucial aspect of running email campaigns, and Brevo makes this easy to handle. We can simply upload data in CSV files, enabling us to efficiently import a large number of contacts. Cons I am not sure if it is possible to delete a large database on contacts in bulk. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It wasn't that user-friendly, and designing email layouts was more complex. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.