# Page 2 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Brevo the right Email Marketing solution for you? Explore 3439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3439) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 2 - Reviews of Brevo ## Showing most helpful reviews Showing 26-50 of 3439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner and Administrator E-Learning Used the software for: 6-12 months ### "Reliable transactional email service with a generous free tier" April 30, 2026 4.0 Overall, has been a valuable service for my business. I use it mainly for transactional emails from my online teaching platform, Good At English, and the free plan is currently enough for my daily needs. The SMTP service has improved the reliability of important emails compared with sending directly from my server. The logs are clear and helpful, especially when checking whether students, teachers, or admins received important notifications. I recently had an SMTP suspension issue, but after investigating the cause and explaining the fix, Brevo reactivated the account very quickly. That gave me confidence that their compliance/support team will review a case properly when clear information is provided. Overall, I would recommend Brevo for small businesses that need reliable transactional email and useful delivery logs, especially if they are starting with modest email volume. Pros ’s free transactional email service is very useful for a small online teaching platform like mine. The 300 emails per day allowance is enough for my current needs, and it gives me room to grow without immediately needing a paid plan. The biggest benefit is email deliverability. Before using Brevo, important platform emails were less reliable, especially when sending to major providers such as Gmail and Hotmail/Outlook. Brevo has helped make class bookings, cancellations, reminders, password/OTP emails, and admin notifications much more dependable. The email logs are also very useful. I can quickly check whether a message was sent, delivered, opened, or rejected, which is important when running a live education website. Cons The main downside is that suspension messages could be clearer. When a transactional SMTP account is suspended, it can be stressful for a small business because important platform emails stop working immediately. In my case, I had to investigate the cause myself using server and logs before I understood what had happened. More detailed information about the triggering issue would make the process easier and faster. Review Source VR Verified Reviewer Owner Education Management Used the software for: I used a free trial ### "Powerful Email Marketing Platform with Room for Improvement" April 30, 2026 5.0 Overall, my experience with has been positive. The platform offers useful tools for email marketing, contact management, and campaign tracking. It helped us manage large mailing lists and communicate with customers efficiently. However, some areas such as billing clarity, recipient count visibility, and certain interface functions could be improved. Pros What I liked most about was its all-in-one marketing platform. Email campaign creation, contact management, automation, and reporting are all in one place, which made it efficient to manage our marketing activities. Cons The contact and recipient count was sometimes confusing. There were cases where the number of contacts in my list did not match the number of available recipients in campaigns, which made campaign management less clear. Review Source VR Verified Reviewer Responsable Communication et Marketing Construction Used the software for: 2+ years ### "Une solution simple et complète pour l’emailing" April 29, 2026 4.0 Mon expérience globale avec est globalement positive. La plateforme est facile à prendre en main et permet de gérer efficacement des campagnes emailing ainsi que des formulaires d’inscription sans compétences techniques poussées. J’ai particulièrement apprécié la centralisation des fonctionnalités (emailing, automatisation, gestion des contacts), qui simplifie l’organisation et évite de multiplier les outils. La création de campagnes est rapide et les indicateurs de performance sont utiles pour suivre les résultats. Cependant, certains aspects techniques, notamment liés à la délivrabilité et à la configuration initiale, demandent une certaine vigilance et peuvent nécessiter l’intervention du support. Il peut également y avoir des ajustements à prévoir pour s’assurer que tous les emails arrivent correctement à destination. Dans l’ensemble, Brevo reste une solution fiable et adaptée pour des besoins marketing courants, à condition de bien paramétrer l’outil dès le départ. Pros J’ai particulièrement apprécié la simplicité d’utilisation de , qui permet de prendre en main rapidement la plateforme, même sans expertise technique avancée. L’interface est claire et intuitive, notamment pour la création de campagnes emailing et la gestion des contacts. La solution est également très complète : en plus de l’emailing, elle propose des fonctionnalités intéressantes comme l’automatisation, les formulaires d’inscription et la gestion des workflows, ce qui évite d’avoir recours à plusieurs outils. Enfin, le support est réactif et capable d’apporter des réponses techniques concrètes en cas de problème, ce qui est un vrai plus. Cons Certains aspects pourraient être améliorés, notamment la gestion des emails transactionnels et la configuration technique (DNS, authentification, délivrabilité), qui peuvent s’avérer complexes pour des utilisateurs non techniques. Par ailleurs, la délivrabilité peut être inégale selon la configuration et nécessite un suivi rigoureux pour éviter que certains emails n’arrivent pas à destination, comme cela a pu être le cas dans certaines situations. Enfin, certaines limitations apparaissent rapidement sur les offres de base, ce qui peut obliger à monter en gamme pour accéder à des fonctionnalités plus avancées. Review Source Daniella B. Administrador Financial Services Used the software for: 2+ years ### "Gratuito e Eficiente!" January 27, 2026 5.0 Ja tenho há alguns anos, mas hoje estou usando um pouco de tudo, e gratuitamente. Tem feito a diferença até aqui pra mim, porque me ajuda a organizar a minha rotina de trabalho e o meu funil de venda. Ainda não usei tudo que ele tem, mas espero faze-lo neste ano. Pros Gostei que no mesmo tempo que eu consigo fazer o marketing da minha empresa através de email marketing, eu ja tenho a opção de poder colocar o crm da empresa e ainda colocar tarefas sobre. No email enviado consigo saber os que clicaram e leram e ainda entrar em contato posteriorment, o acompanhamento é muito melhor e organizado. Cons Ele não é tão intuitivo, se faz necessário parar para aprender algumas funções para usa - lo corretamente, o que demanda tempo. Alternatives considered [Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/) Reason for choosing Brevo porque é dificil de usar esse, eu não entendi como funciona . Switched from [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/) por conta do preço e também o CRM, foi o motivo. Review Source Inès I. Internal Communication Manager Information Technology and Services Used the software for: 1-2 years ### "Vos emailings client en quelques clics et sans connaissances HTML" January 24, 2026 4.0 Pros Une solution d'emailing en drag & drop très fonctionnelle qui permet d'envoyer des emails à de larges bases de données et de suivre derrière les résultats. On peut également programmer nos emails très facilement ! Une solution très utile pour les équipes marketing qui n'ont pas beaucoup de budget et qui souhaite communiquer facilement par mail avec leurs clients. Le plus c'est également la disponibilité du service client qui répond très souvent rapidement lorsque l'on a des questions ! Cons Le drag and drop peut quelque fois limiter notre créativité et sur certaines boites mail (outlook) le résultat n'est pas le même que le design travaillé ce qui peut être assez frustrant et chronophage. La connection des API et des domaines peut être très galère quand on s'y connait pas et les FAQ sont très succinctes. Heureusement qu'il y a le service client Review Source Kamila H. Co-founder Architecture & Planning Used the software for: Less than 6 months ### "Practical and Easy to Use" December 17, 2025 4.0 I am using for my company, Genius. I haven’t explored all of the platform’s features yet, but so far I’ve really liked how practical and easy to use the tool is for day-to-day operations. Pros What I liked most about is the balance between simplicity and functionality. The platform makes it easy to create email campaigns and basic automations without a steep learning curve, which is great for small teams and growing businesses. The pricing is also very attractive compared to other tools with similar features, and the email editor is intuitive and fast to use. Another strong point is the all-in-one approach, combining email marketing, automations, and contact management in a single platform, which helps centralize communication. Cons What I liked least about is that some advanced automation and segmentation features feel limited compared to more robust platforms. Although the base price is low, unlocking relatively simple features often requires paying for additional tools, which can increase the overall cost. For more complex customer journeys, workarounds or external integrations may be necessary, adding complexity as the business grows. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[RD Station](https://www.capterra.com/p/180098/RD-Station/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo We chose mainly for its cost-effectiveness and ease of use. Compared to other platforms, it offered the essential email marketing and automation features we needed at a more accessible price, with a simpler setup and faster onboarding for our team. Review Source Edgar D. Marketing Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Amazing - Very impressive to see what the progress " November 10, 2025 5.0 As of now, one of the most solid ESPs out there, which not only produces an amazing front-end/UI experience but also delivers top-notch results on deliverability and acceptance by big providers. Pros There are plenty of good reasons to like—easy product, well-built and clean interface. What most companies fail at is keeping a product that is friendly to end-users, since they want to showcase many options. However, SendinBlue (now ) provides an excellent, clean path for Marketing and User Management. To add that the price is fantastic for small and mid-sized companies. API access is very but very good very impressive, quick fyi for those whom needed it Cons I want to be able to add Marketeers and other users to the account without additional fees. I don't see the added value and it creates frustration to share a password. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Brevo Solid platform, very cheap and not ideal for what I was trying to accomplish. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Performance, Price and feedback from other users/companies on the platform. Review Source VR Verified Reviewer IT Engineer Marketing and Advertising Used the software for: 2+ years ### "Reliable and Professional Email Platform with Excellent Support" November 4, 2025 5.0 My overall experience with has been excellent. The platform is reliable, easy to integrate, and performs consistently well for both transactional emails and newsletters. I also want to highlight their outstanding technical support — my account was once suspended due to bot abuse, but after implementing Turnstile to secure my forms, the team reviewed the case and reactivated my account very quickly. Their responsiveness and professionalism really make a difference. Pros I really like how reliable and easy to use is. I’ve used it as an SMTP server for several websites’ contact forms, and it has worked flawlessly. I’ve also helped a client set up mailing lists and manage newsletters through their Brevo subscription — both the form integration and the user management tools work smoothly. The platform feels stable, intuitive, and professional, which makes it a great choice for both developers and clients. Cons Honestly, there’s not much to dislike about . If anything, the interface can feel a bit slow at times when switching between sections, especially on accounts with a lot of contacts. But overall, it’s a minor issue compared to how well the platform performs. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Sendgrid was expensive for me, that's why we did the switch Review Source Vinicio A. Fundador Computer Software Used the software for: Less than 6 months ### "Grato pelo modelo de negócio da Brevo" March 4, 2026 5.0 A minha experiência geral é muito boa! Estou usando para comunicação de uma campanha interna com os usuários da minha ferramenta. Tenho intenção de usar a API dentro da minha própria ferramenta. Vou verificar como funciona na documentação. Pros Gostei da possibilidade de testar a ferramenta sem assumir custos. Eu consegui fazer o que eu preciso, que era enviar uma campanha para os usuários da minha plataforma. Consegui também gerar um formulário para apoiar a isso. E ainda pude usar o serviço de automatização para receber um email ao receber uma resposta no formulário gerado. A interface do usuário é enxuta, e isso me agrada, torna a navegação mais precisa e fácil. Cons Não gostei tanto da forma como as respostas dos formulário são tratadas. Levei um tempo para enteder a dinamica. Mas eu vi vantagem no formato atual, apenas acredito que as respostas aos formulários poderiam ter uma visão mais rápida, consolidada e clara, por exemplo, seria legal visualizar facilmente uma tabela com as respostas, seria mais simples. Porém, isso não quer dizer que eu mudaria tudo, apenas acrescentaria esse recurso: consulta de respostas através de um relatório em tabela, diretamente na página Formulário. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Brevo Escolhi porque me permite testar sem assumir custos, e o limite de teste é agradavel. Review Source RL Rob L. IT Director Medical Devices Used the software for: 6-12 months ### "Easy setup and high value vs competitors." October 23, 2025 5.0 Very satisfactory. I have had little issue with the service since switching, and one of them was simply an issue of me not being able to find a fuction, which support easily pointed out to me. Pros Value of services vs competitors. Ease of use of the dashboard and SMTP/API interfaces. Thanks to this, and a decent third party support of the service, I was able to quickly migrate us from mailchimp to . Cons Some instructions are unclear, so documentation could use a mild "tune-up." Such as when I was notified that we did not have a functioning captcha (due to an API key mismatch on our end), no where did it state that we needed to open a ticket to verify the resolution to prevent our service being locked. The way the docs were written made it sound like it would be automatically checked. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Brevo Easy migration from mailchimp, good reports from other users for /Sendinblue, reasonable pricing. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Expanded our use from just email marketing campaign (newsletter type signup) to also using for transactional SMTP service. Also, the cost for Mailchimp did not come near meeting a decent ROI. Review Source NA Nikola A. Founder and Director Glass, Ceramics & Concrete Used the software for: Less than 6 months ### "Great Platform With Potential for Improvement" December 1, 2025 5.0 My overall experience with is positive – it’s easy to use, reliable, and great for small and growing businesses. However, there are a few important limitations that affect the workflow: limited design flexibility, very basic pop-up options, and a lack of advanced automation and analytics. With deeper integrations and more modern marketing tools, Brevo could become a truly top-tier platform. Overall, I’m satisfied, but there is room for improvement. Pros is very easy to use, intuitive, and great for managing newsletters and basic automations. The interface is clean, email delivery is reliable, and the pricing is very fair compared to other platforms. It’s simple to set up, works well for small and medium businesses, and offers all essential tools in one place. Cons Few important features that I think are missing: More design flexibility in the email editor (modern layouts, flexible sections, full-width blocks). More types of pop-ups, not only newsletter pop-ups (exit-intent, discount pop-ups, multi-step, slide-ins, scroll/time triggered). Stronger automation options with more conditions and a clearer visual workflow. Better user-journey analytics to see where users drop off in a sequence. Deeper integrations for WordPress/Elementor/WooCommerce. More advanced CRM features like lead scoring and pipeline automation. Review Source AT Anthony T. Founder and Lead Developer Marketing and Advertising Used the software for: Less than 6 months ### "Une plateforme complète, fiable et pensée pour les pros du digital" October 27, 2025 5.0 est devenu un pilier de notre écosystème digital chez Athorus Digital. Nous l’utilisons à la fois pour les newsletters automatisées, les emails transactionnels et le marketing automation de nos clients. L’outil est stable, évolutif et s’intègre facilement dans nos workflows (WordPress, CRM, etc.). On sent que la plateforme est pensée pour des agences et freelances exigeants. Bref : un outil fiable, humain et efficace, à la hauteur de son positionnement européen. Pros Ce que j’apprécie le plus chez , c’est la clarté de l’interface et la polyvalence de la plateforme. Tout est fluide : création d’e-mails, automatisations, gestion des listes, intégrations WordPress… C’est un vrai outil tout-en-un pour centraliser la communication digitale sans multiplier les services externes. Leur support client est aussi très réactif et compétent, ce qui reste rare aujourd’hui. Cons L’éditeur d’e-mail est parfois un peu rigide sur le responsive et les blocs personnalisés. J’aimerais aussi un peu plus de souplesse dans la planification automatisée (notamment les filtres de temps sur les campagnes RSS). Rien de bloquant, mais quelques optimisations UX rendraient l’expérience parfaite. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Brevo propose un excellent rapport qualité/prix, une interface claire et un écosystème complet : emailing, SMS, CRM, formulaires et automatisations. C’est l’outil le plus équilibré pour une agence qui cherche à centraliser sans multiplier les abonnements. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp était devenu trop rigide et coûteux pour une utilisation régulière en agence. J’avais besoin d’une solution plus fluide, connectée à WordPress, et surtout plus simple pour gérer plusieurs listes clients sans complexité inutile. Review Source VR Verified Reviewer Proprietário Education Management Used the software for: 1-2 years ### "Minha opinião sincera sobre a Brevo como plataforma de e-mail marketing" February 25, 2026 5.0 Ainda estou utilizando apenas os recursos gratuitos da plataforma, e talvez por isso eu perceba algumas limitações no uso diário. Apesar de atender bem às necessidades básicas, certas funcionalidades mais avançadas acabam ficando restritas, o que impacta um pouco a experiência geral. Pros A plataforma é muito fácil de usar, o que agiliza o trabalho no dia a dia. O suporte ao cliente é eficiente e oferece respostas rápidas e úteis. A interface do usuário é intuitiva, organizada e agradável, facilitando a navegação e a criação de campanhas. Cons Algumas funcionalidades avançadas podem exigir um tempo maior de adaptação. Certos recursos poderiam ser mais personalizáveis para atender necessidades específicas. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Limitações recentemente empregadas, valor em doláres. Review Source SB Stefano B. Founder and CEO Information Technology and Services Used the software for: 2+ years ### "Excellent All-Around CRM with Outstanding Support" September 23, 2025 5.0 My experience with has been overwhelmingly positive. It's been a game-changer for our business operations, streamlining our customer management processes while remaining budget-friendly. The learning curve was minimal thanks to the clean, logical interface design. The customization capabilities have allowed us to create workflows that match our exact processes rather than forcing us to adapt to rigid system limitations. While the webhook functionality needs enhancement, the platform's strengths far outweigh this issue. The reliable performance and excellent support make it a solid choice for growing businesses. Pros What impressed me most about is the exceptional customer support team. They're incredibly responsive and knowledgeable, always going above and beyond to help resolve issues quickly. The platform offers outstanding value for money - you get enterprise-level features at a fraction of the cost of competitors. The interface is intuitive and user-friendly, making it easy for our entire team to adopt without extensive training. I also love how customizable everything is, from workflows to custom attributes and variables, allowing us to tailor the system perfectly to our specific business needs. Cons My main concern is with the webhook controls, which need some improvement. The current system lacks the granular control needed to specify exactly what data gets sent through webhooks. We need more filtering options and better configuration settings to have precise control over what information is transmitted to our integrated systems. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Compared to alternatives like HubSpot, whose pricing becomes prohibitively expensive for SMEs with their upselling philosophy requiring over $1,000/month just to have a truly functional CRM, is transparent and you can basically have everything you need starting for FREE. Review Source VR Verified Reviewer Executivo de vendas Information Technology and Services Used the software for: Less than 6 months ### "Minha opinião sobre a Brevo como plataforma de e-mail marketing" September 15, 2025 4.0 No geral estou gostando, existem vantagens e desvantagens como toda ferramenta, ao falar com o suporte tive esperança de melhorias nas limitações citadas, espero que as expectativas sejam atendidas. Pros Pesquisei diversas plataformas de e-mail marketing, e a foi a única que consegui realmente testar, todas as outras exigem alguma licença ou plano para utilizar funcionalidades básicas. Enquanto a Brevo, consegui testar campanhas, formulários, automações e enviar até 300 emails por dia grátis! E isso fez com que eu obtivesse um licença para testar mais funcionalidades com a landing page. Cons Limitações. Existem limitações em campos de formulários, e edição de emails, e nas landing pages. Limitações como validação de telefone e email (máscaras), assinaturas em multilistas, ordenação de campos selecionáveis etc. algumas funcionalidades que eu consigo fazer na página de formulários eu não consigo na de landing page e virse-versa. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Não deixei de usar, mas deixei de adquirir outros serviços. Por conta da fase de testes que mencionei anteriormente. Review Source JW Jaxon W. Co-Founder E-Learning Used the software for: 6-12 months ### "Great fit for a smaller creator starting/scaling a small business" August 22, 2025 5.0 Overall I'm very happy with . As a free user, I was able to do everything I needed, and as a paid user I get exactly what I pay for. I also feel I get the support I need when I run into issues, and I'm happy to see updates and fixes happening constantly which shows me they're improving the product constantly. Pros I've tried many CRM/email marketing platforms, and not all of them work for smaller creators like myself. I have found to be the best option for myself starting small and supporting me through growth. The free tier allows a healthy amount of daily emails that I was able to use before I had any revenue/paying customers, and then as I have grown into getting more valuable leads I happily went into the paid plan because it was right when I needed it. Every platform has a different pricing model and I found Brevo's to have a really reasonable point where you go to paid that makes sense. Others turn me off because you have to pay too early or too much in a way that doesn't match your business. Cons In my experience, none of these platforms are super easy to use, and is no exception. I found the contact attributes, automations, and forms features difficult to figure out (especially since they were transitioning to some new editors when I got the subscription) but I got there eventually. And to their credit, they do have good customer support. Alternatives considered [EmailOctopus](https://www.capterra.com/p/147415/EmailOctopus/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo I ran a comparitive analysis on ChatGPT of all the major CRM/Email marketing platforms. I plugged in my specific needs and came in as a top contender. After looking through the pricing and functionality I was sold. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Klaviyo is WAY too expensive, Mailchimp puts the wrong kinds of limits on a free plan. Review Source VR Verified Reviewer MD Hospital & Health Care Used the software for: 2+ years ### "Brevo (2 years experience)" August 1, 2025 4.0 Great! I'm happy with it! I use it on a daily basis to send 14 different newsletters to my followers, all uploaded via API. It does exactly what I ask. Pros It's versatile and highly customizable. I like the API very much. Very good customer support. Nice user Interface. Value for money is better than competitors. Cons 1) That the language setted is now always kept (I set english, but I'm localized in Germany -> next time is again german -> it changes the text of the disclaimer in the subscription form). 2) I run an informational newsletter (not a marketing one), I know this is not the main focus of Brevo (compared to other services like Beehiiv), but I would like to see more options in this context (for example the possibility of a referral program). If someone is searching a platform for this and has not 14 lists as I have, I would suggest a competitor. 3) sometimes I think it would be nice to have an App, but the browser navigation it's ok 4) The business option is a little bit expensive for me (I'm running a free newsletter!) Alternatives considered [beehiiv](https://www.capterra.com/p/249823/beehiiv/) Reason for choosing Brevo Because it gave me the possibility of having 14 differents lists for no more price. Review Source KB Konrad B. Fundraiser Philanthropy Used the software for: 1-2 years ### "General experiences after a year of using Brevo" February 18, 2026 3.0 allows me to do my most important part of work - be in a constant contact with the donors of my organisation. Automations, campaigns, transactional messages - these are my most important tools. It's free, that's why I decided to use it. Sometimes, when I need to send more e-mails at once, I buy extra plan. Pros Free plan for unlimited contacts with not so small amount of e-mails per day (300). In the past also custom variables were very useful for personalise my e-mails, but last time it disappeared. The customer support is very good - my experience with your support-persons is also very good ( \[sensitive content hidden\]). Marketing campaigns allow me to send my most important messages for the donors of my organisation. Cons I'm not familiar with spam filtering, so I cannot say anything about it. Drag-and-drop e-mails creator is also quite problematic - aspecially auto-refreshing/saving hinders the work. There's not a possibility to save blocks - I need to create a section to save them. Review Source SF Sam F. Chief Technology Officer Information Technology and Services Used the software for: 1-2 years ### "I believe it does send the emails" February 20, 2026 5.0 It prevents me from having to manually email every individual on my list after they sign up. It costs significantly less than MailChimp at this point, they have increased their pricing and I want to save money. It also manages my SaaS password reset processes without requiring a lot of thought or effort from me. Pros It has email and SMS and push notifications all in one place, so I do not have to have a million different tabs open at the same time. The drag and drop builder did not even freeze during use which I was very surprised by. he automation flow design is simple enough that I was able to understand how to utilize them without getting a headache. I was glad that the emails actually made it to the inbox of the recipients and did not disappear into oblivion as with the last tool I used. Cons Why is the SMS credit system so convoluted and difficult to understand? I dislike that there are features on the mobile application that were missing from the website. Also, I dislike that the customer service team takes a long time to reply to an email and I had to wait a full day for a response to a basic question. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) has way too many more things to offer than Mailchimp. Review Source JV Javiera V. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Good Platform" December 3, 2025 5.0 My overall experience with has been excellent. We started with the free plan, and because we really liked the platform, we decided to upgrade to a paid plan. It’s very easy to use, even for beginners, and integrates seamlessly with other platforms, which makes managing our processes much more efficient. Pros is an easy-to-use platform that makes CRM management simple and accessible, even for users with little technical knowledge. Its intuitive design and user-friendly features create a comfortable experience, allowing you to focus on your goals without complexity. I would definitely recommend Brevo to anyone looking for a straightforward and reliable solution Cons The main drawback for me is the limitation on the number of contacts in automation workflows and the reports provided for these automations. They could be more flexible and detailed to better support advanced needs Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The limitation in the number of contacts Review Source RB Remi B. Business Owner Retail Used the software for: 6-12 months ### "Great Value for Money, Good Experience and Solid Deliverability" July 20, 2025 5.0 Overall, my experience with had been positive. I like that there are good numbers of drag-and-drop editors, professional templates, dynamic content personalization, A/B testing, and advanced segmentation. I love the Automation and it’s vsual workflow builder, the ready-made templates for journeys such as welcome, abandoned cart, re-engagement and the awesome multi-step sequences across channels I have also found Brevo support staff to be responsive and quite efficient at sorting out my problems. All in all, I’m very happy and content with Brevo Pros I've been using for a few months now and one thing I love most is the it is an all-in-one email marketing and CRM platform tailored to small businesses like mine. I wanted a platform that's easy to learn, navigate and pocket friendly with good value for money, glad I hot all three! Brevo’s digital marketing suite offers not just tools for emails, but also SMS, WhatsApp, chat, sales pipelines, and automation, which are bonus to me. Cons I haven't come access anything I don't like about . However, I think it would be nice to see more integrations. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I preferred with its unlimited contact pricing, integrated CRM, and multi-channel messaging Review Source VR Verified Reviewer consultor Civil Engineering Used the software for: I used a free trial ### "Surpreendido com a qualidade e rapidez" January 30, 2026 5.0 Procurava fornecedor de serviços de disparo com a agilidade e praticidade que a me oferece, ou seja, com um painel de controle intuitivo, limpo, com ampla visão dos botões para que consiga fazer o envio de maneira rápida. Demorar para encontrar os botões e o fluxo de montagem do e-mail-marketing era stressante e isso foi resolvido com o Brevo. Pros gostei da rapidez na montagem do processo de envio das campanhas sendo o alvo da minha procura em concorrente. Cons Não tenho críticas neste aspecto até porque o meu índice de satisfação só me permite enxergar os pontos positivos. Review Source BK Blerta K. Language Instructor Education Management Used the software for: 2+ years ### "Fully automating our language course enrollments." March 26, 2026 5.0 It is one of our priorities to inform and engage our students. I can use this to manage our course announcements and promotion campaigns. It provides an exceptionally easy point of entry in education marketing, though the problems of deliverability need to be monitored at all times. Pros The functionality and user-friendly interface in terms of email handling are wonderful and our small teaching faculty was able to design and mail gorgeous monthly newsletters to our potential students in a very short time. Cons The overly aggressive spam filtering sometimes pushes our valid class schedules right to the junk mail folders of the students and even the advanced marketing and sales automation options are not worth the money when weighed against the slow response time of the customer care section, which is further complicated by the fact that the customer care department is very slow to reply. Review Source FR Frank R. Billing Specialist Luxury Goods & Jewelry Used the software for: 2+ years ### "Email marketing that doesn’t break the bank and fits a luxury brand." April 17, 2026 5.0 I entered into the management of together with my billing duties at Kilarys and it was easier than I thought. The interface is not overcrowded and email control is straightforward and the price as compared to the normal price charged by similar sites made it an easy internal sell. We do not need a separate marketing staff, as it handles our sales and marketing communication. Pros The email editor is well-organized and the mailing is always of high quality. makes our communications look the part, in a jewelry brand where presentation is important. Cons There is inconsistency in spam filtering of incoming campaign analytics. There are some valid engagement data that is flagged strangely and that confuses me when I go through campaign performance that relates to billing. Review Source SG Sebastian G. coo Online Media Used the software for: Less than 6 months ### "Great Features with Room for UX Improvements" June 6, 2025 4.0 Overall, my experience with has been very positive. It’s a reliable platform that brings together essential marketng tools email campaigns, automation, and CRM in a way that’s easy to manage and scale. While the user interface could use some refinement, the core functionality is strong, and we’ve seen clear improvements in engagement and workflow efficiency since adopting it. Support has also been responsive wenever we’ve needed help. It’s a solid choice for any team looking to streamline their customer communication. Pros The best thing about is how seamlesly it combines email marketing, automation, and CRM features in one easy-to-use platform. The drag-and-drop email builder is ituitive, and the automation workflows make it simple to create personalized experiences for different customer segments. I also really appreciate the high deliverability rates and detailed analytics. it helps us know what’s working and where to optimize. Cons The user experience could be improved in a few areas. Some parts of the interface feel a bit clunky or uninuitive, especially when navigating between campaigns, contacts, and automation workflows. It’s not a dealbeaker, but a more streamlined and modern UX would definitely enhance the overall experience. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) e made the switch to primarily due to cost-efficiency. 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