# Page 21 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Brevo the right Email Marketing solution for you? Explore 3445 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3445) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 21 - Reviews of Brevo ## Showing most helpful reviews Showing 501-525 of 3445 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Jane B. Managing Director Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Excellent Customer Support " July 30, 2025 5.0 Easy to use from the initial set up and designing our first campaign. We needed customer support before we could send our first campaign. The issue was dealt with extremely timely meaning we could carry on with the task we had started. Pros We have only just started using Brevo following a bad experience with Mailchimp. We asked for help following the authentication of both our domains. After asking for support via the platform, we were contacted within the hour and the issue resolved, meaning we could very quickly continue with our first campaign on this platform. Cons We have only just started using Brevo and have not had chance to see if there are any Cons. As we have a considerable number of existing customers and leads, the amount of emails we can send, being 300, may be a little restrictive for us. we may need to look at upgrading to a subscription in the future, see how it goes. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) No customer support. I made contact on the 17.06.25, no response to date Review Source MB Matthew B. Owner Events Services Used the software for: 1-2 years ### "Very happy with Brevo! No hidden fees or surprises like other services out there. " March 10, 2025 5.0 I run a small business and only need to send a limited amount of emails to groups of clientele (less than 100 per month on average). Brevo is perfect for my needs, and never tries to hit me with hidden fees for using their services. Pros I'm new to SMS marketing and purchased some credits to try it out. There's a lot to it that I wasn't aware about. But Brevo support reached out to me without my asking and began walking me through the process. I appreciated Brevo being proactive! Cons There was nothing that stood out that I didn't like about Brevo's support team. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) They would charge based on the amount of contacts in my contact list, even though I only email clients one time and that's it. After a while, it would add up unless I went in and manually deleted the older contacts. Review Source GB Gaurav B. Lead Consumer Electronics Used the software for: I used a free trial ### "Brevo's First experience" June 26, 2025 5.0 Pros The UI, the ease to setup the product for my needs and most importantly instant feedback resolution. Cons I feel UX can be improved a bit specially how we navigate, else everything looks cool and i am loving it. Alternatives considered [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Reason for choosing Brevo Brevo offered free tier, that helped me in experimentation Review Source BH Bas H. Directeur Building Materials Used the software for: 6-12 months ### "Niet gebruiken. Voor je het weet lig je eruit. " November 30, 2025 1.0 Een prettige site om meer te werken, alleen geven ze je niet de kans om het goed te doen voordat ze je eruit gooien en je maandelijkse fee voor niets is geweest. Pros Handig om te ontwerpen. Ze hebben alleen lastige regels zoals voor deze pluspunten, waar je minimaal 100 tekens voor moet gebruiken, terwijl dat voor de minpunten niet zo is. Cons Onbetrouwbaar. Ze gooien je account zonder enig overleg dicht als ze denken foute e-mailadressen gebruikt. Review Source Susanne U. Head of Marketing Publishing Used the software for: 6-12 months ### "Brevo is a great tool for mailings" March 8, 2025 5.0 Very good customer service, easy to use, good value for money Pros Great usability and very good features for creating mailings Cons It was hard to add a background picture for the mailing, but the support helped me Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Usability, service, price - all were very good in the package Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Costs for Hubspot were too high for the functionalities we needed Review Source AJH Ashton J. H. Partner Financial Services Used the software for: I used a free trial ### "Best platform I have found to date." June 15, 2025 5.0 Excellent platform. I have tried about five other platforms before I settled on Brevo tested, side by side, an intuitive, simple, clean layout, and easy, quick read data, and analytics. Pros The free 300 emails per day have allowed me to build templates and test the platform will be upgrading my plan soon! Cons It took a while to build my first template, but I didn't read the instructions right, I am a man after all. Review Source BE Bonnie E. Administrative Assitant and IT Education Management Used the software for: Less than 6 months ### "Brevo Review" June 25, 2025 5.0 Pros Seamless UI that makes it easy to create contacts and campaigns. Simple free starter account that allows 300 emails per day, cheap SMS messaging. Cons Domain authentication is difficult for lower level employees. I don't have the cloudflare sign in, so I'm unable to authenticate without pushing this sky high in the company. Review Source CC Cindy C. Asylum Warden Publishing Used the software for: 1-2 years ### "Best for small business" April 2, 2025 5.0 We have tried several popular email services in varying price ranges. Brevo works best for us. Pros It's easy to use and affordable for small businesses. It allows us to quickly create professional emails. Cons We have had some account interruptions when trying to add legitimate subscribers. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing Brevo Price and ease of use for a list our size. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) We honestly were priced out of MailChimp when our list grew. Review Source AZ Alexander Z. Owner Media Production Used the software for: 6-12 months ### "Great Free Email option" December 3, 2024 5.0 I'm quite happy with Brevo, and will continue using it. Pros The editor is easy to use and looks great. I can quickly use templates to put together emails. Pricing is reasonable. Cons It has been difficult to use a custom domain with Brevo, it seemed to have deliverability issues. Also the way lists are organized is a bit odd. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[Moosend](https://www.capterra.com/p/147042/Moosend/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Brevo was less expensive, and easy to get set up Switched from [beehiiv](https://www.capterra.com/p/249823/beehiiv/) Beehiiv had deliverability issues, readers weren't getting our emails in their main inbox. Review Source JK Jakub K. Owner E-Learning Used the software for: Less than 6 months ### "Good for start and beyond " July 10, 2025 5.0 I am happy to use brevo recommended by chat gpt. It has everything I need to support my small side business. Pros Good quality service. 300 free emails per day is really good enough for starting any new business or product . Cons Free trial has good options Intuitive interface Easy implementation Easy integration with Wordpress Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) They banned my account after I uploaded my contacts. Ridiculous policy. Even when I try to contact by email they just didn't answer. Review Source RV Richard V. CTO Wholesale Used the software for: 6-12 months ### "Best email visibility" January 28, 2025 5.0 Very positive. Takes a load off of our normal mail solution, and give us the visibility into our email quality. Has assisted in cleaning up the quality of the email addresses in our CRM system Pros Easy to integrate with - Just point mail to the SMTP server. Great data to report on Cons Nothing to note yet. The product has provided us with everything that we expected and more. Review Source WJ Wagner J. CEO Consumer Services Used the software for: I used a free trial ### "Brevo, Excellent!" February 24, 2025 5.0 I'm really enjoying it, especially the intuitive dashboard that lets me track email delivery rate, open rate, and click rate. Pros Easy to set up campaigns, import contacts, and the initial plan of 300 emails per day is free. Cons There's nothing I don't like yet. So far I'm enjoying the platform and the simplicity of operation. Alternatives considered [RD Station](https://www.capterra.com/p/180098/RD-Station/) Reason for choosing Brevo To make setup easier and because the entry fee is free Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) To make setup easier and because the entry fee is free Review Source AS Alex S. Theater Manager Entertainment Used the software for: 6-12 months ### "Love Brevo!" April 3, 2025 5.0 Great! The onboarding process was smooth, and the access to metrics and features makes me realize how much we were missing before we switched. Pros The ease of use for designing, tracking, and customizing our email marketing to suit our brand and style. Having the pricing based on emails sent and not number of contacts was the biggest draw. Cons I would like to see automation features that highlight/ alert non-opens Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Brevo Cost vs functionality at our small business scale. Other products either did not provide what we needed, or were priced for big corporations. Switched from [Mad Mimi](https://www.capterra.com/p/140718/Mad-Mimi/) MadMimi was being bought out by MailChimp, and we DID NOT want to use MailChimp Review Source AD Alex D. Nutritionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Does what I need" June 1, 2025 5.0 Pros I’ve used it for emailing my list and doing automations. Once I figured out the flows, it made life easier. Not too much fluff. Cons The interface can feel a bit outdated in spots, but it doesn’t really incomprehensible. Gets the emails out and tracks what I need. Review Source KT Kudakwashe T. marketer Design Used the software for: 2+ years ### "Best email marketing tool i have used Brevo" December 17, 2024 5.0 I've had an amazing experience with Brevo! I love the automations, the stats, and the notifications it provides. The double opt-in feature is my favorite, and I use it a lot for easy email subscriptions. Pros I've been using Brevo for a couple of years now and I absolutely love it. What really stands out to me is its simplicity. The user interface is so intuitive that I can easily understand almost every part of the platform. I'm a big fan of Brevo. Cons When it comes to coupons, I don't have much to share right now because I've been concentrating more on what I actually need to use rather than what I already have. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) I'm really enjoying Prevo even more now, especially because of features like the double option that I've been using a lot. Review Source DF Daniel F. VP of Business Development Hospital & Health Care Used the software for: Less than 6 months ### "Do not trust the plan prices" May 29, 2025 1.0 Not good. It fely like it was a scheme. Geroge the customer service agent was fantastic. I signed up for the business plan which stated $18. Once i loaded my 900 contact the platform tried to charge me $51. Pros I thought it was easy to use. IT seemed simple and very straight forward but it was NOT AT ALL. Very deceiving Cons Describe your plans better! It looks like an $18 plan until you load in contact and then you wanted to charge me another $51? That is so deceiving. Review Source RM Rodolfo M. Director Real Estate Used the software for: Less than 6 months ### "Brevo Is Amazingly Affordable" March 6, 2025 5.0 Great! Really easy to use and understand, support is amazing. Pros Price! It's the most affordable one I've found here in Brazil. Absolutely great. Cons Automations are kinda hard to understand at first. Review Source IB Imerio B. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "A must have " November 3, 2025 5.0 It is very easy to use but what I appreciate very much is the support. I recently encountered an issue and contacted customer service — it was resolved in no time! That’s truly impressive, especially considering I’m on a free plan. Pros Excellent experience with Brevo! Brevo is very easy to use, and my emails reached all recipients without any issues. The support team is outstanding — extremely fast and helpful, even though I’m on a free plan. Highly recommended! 👏 Cons For me, at this moment, nothing negative to say. I’m just a beginner, but I had no issues using Brevo. One small downside: I’m on a free plan, and I was briefly blocked because I sent too many emails at once as a new customer. But honestly, that’s a good thing — it shows that Brevo takes control and keeps everything secure. Review Source DW Dave W. Design and Production Manager Printing Used the software for: Less than 6 months ### "Brevo is a Great Help for your Small Business" March 26, 2025 5.0 Our experience has been OUTSTANDING! Even though I messed up my first few email campaigns, \[sensitive content hidden\] at support was understanding, easy to work with and did a great job helping me get our account and contacts corrected. We are a small company and his help has allowed us another way to reach out to new and existing customers. Pros I am very new to email marketing and the training and support from Brevo has been wonderful. There are plenty of resources to help you with email campaigns, and their site tools are easy to use. Cons There is a little bit of a learning curve if your are new to this type of marketing. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo They seemed to have the best start up value. We are a small company and starting small is exactly what we needed. Review Source JP Jhosseline P. Workforce Development Supervisor Staffing and Recruiting Used the software for: 6-12 months ### "I highly recommended" February 13, 2025 5.0 I love it, it has helped me save time and have a better track on what our client's preferences. Pros The different tools offered, the different options to communicate with our clients Cons The limitations on sections for the newsletter side Alternatives considered [Campaigner](https://www.capterra.com/p/266291/Campaigner/) Reason for choosing Brevo Easy to follow, and easy access to get help when I need answers Review Source JF James F. Marketing Coordinator Automotive Used the software for: Less than 6 months ### "I Live, Laugh, Love Brevo! " January 22, 2025 5.0 I've used Active Campaign and Mail chimp in the past (Don't recommend Constant Contact because they stay true to their name and will be constantly contact and calling you like they're a debt collector!!!) So far I like Brevo the most out of the other four I've mentioned! It's easy to use and good for the money! Pros So much versatility and just for the free plan!! (Will definitely buy the paid plan soon) • Easy to add contacts (Unlike Hubspot) • Great pricing (Unlike Hubspot) • Love love love the list feature. Cons What I don't think is cool is we can't rename list attributes! My company sells to mainly schools and counties and I should have named it County or School, but I didn't. So now that I've imported over 2,000 contacts, I realized I should have done that and was sad to see you can't change it. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Hubspot wanted so many different fields before adding a contact, it was like pulling teeth to add contacts for them, it was ridiculous! Hubspot also lied, they said for 12 a month we could have a website, social media scheduler and email. The Social Media scheduling was stuck behind a paywall, the website still had their logo, it was awful. Review Source AH Anthony H. Web manager Education Management Used the software for: Less than 6 months ### "Charity newsletter mailing " August 9, 2025 5.0 Simple, easy to use, great technical support. We got very useful reports on each mailshot. Bring able to personalize mailshots was great. Pros I looked at several firms offering formatted emailing services and Brevo was the easiest to use, I could do , and did do, a free trial. The results were good. Cons No real cons. to mention. Sometimes there is a short delay whilst editing. Creating editing blocks can be fiddly. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo We could try it without any commitment, no credit card etc. and could walk away if we didn't think it was for us Review Source AD Anja D. Head of marketing Information Technology and Services Used the software for: 6-12 months ### "All I need in an e-mail marketing tool" February 19, 2025 5.0 Very satisfied with the tool. I still need to dig deeper into the automation part, but I still have time for that. Pros It has all the features I need of the email marketing tool. Cons I don't have any critics, really. It's intuitive, is easy to use, is cost-affordable. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Reviews, prices, features, user experience Switched from [Odoo](https://www.capterra.com/p/135618/Odoo/) Odoo only has 200 emails per day, we needed more Review Source JH Justin H. Chief Technology Officer, CTO Education Management Used the software for: 1-2 years ### "Better email marketing platform as they charge based on usage, not by number of contacts" December 20, 2024 5.0 Moved here from another platform for a fraction of the cost. They helped get a static IP acquired and helped with our initial campaigns so we would raise our reliability score. Pros Pricing is based on email usage and not number of contacts. We want to GROW our business which means growing our contacts -- with other email marketing platforms, that becomes very expensive quickly. Cons Seems the deliverability rates can be spotty. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Their pricing became too expensive as they charge by contact not by usage. Further, their API was lackluster. Review Source EP Eli P. Founder Internet Used the software for: 6-12 months ### "A big disappointment and a source of stress" March 14, 2025 1.0 Frustrating and stressful. Unresponsive support leaving customers high and dry. Not business-friendly. Pros The name is easy to pronounce. The B in the logo is looking nice. Cons They just kept our account suspended for over 11 hours, with no reply to our messages to support. That’s 11 hours of our entire customer base left without functional email services. This is not how business is done. Unacceptable. If you are looking for a reliable email partner, look elsewhere. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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