# Page 21 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of Brevo ## Showing most helpful reviews Showing 501-525 of 3406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jean-Jacques R. CEO Entertainment Used the software for: 6-12 months ### "The bulk mail tool that you don't need a degree for in order to use it." December 13, 2024 5.0 It's been very positive. The analytics tools for a free account have been great. I have already recommended it to a few people! I have tried so many other tools like MailChimp etc. and those were so overly complicated for someone who needs to send bulk emails once a month. With other tools, it felt so overly complicated and managing your contact list on other tools was like a puzzle - Brevo is straight forward. Pros It's user-friendly, simple to make templates and the ability to send free emails to 300 contacts have been critical to my growth as a small business. Cons The interface keeps changing. This has been rather frustrating to navigate. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) MailChimp was complicated and the paywall was frustrating to a starting small business. Review Source AT Akshay T. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Simple platform for Email Marketing & SMS Marketing." February 25, 2025 4.0 I have very good overall experience with brevo platform since it is providing a great combinations of email marketing, sms marketing at one place. Pros It is available at very less pricing and easy to use interface. Cons Brevo has less third party integrations and has less advance automation features as compared to other platforms. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Brevo is available at very less pricing as compared to ActiveCampaign for small and medium business. Review Source JB Jane B. Managing Director Mechanical or Industrial Engineering Used the software for: I used a free trial ### "Excellent Customer Support " July 30, 2025 5.0 Easy to use from the initial set up and designing our first campaign. We needed customer support before we could send our first campaign. The issue was dealt with extremely timely meaning we could carry on with the task we had started. Pros We have only just started using Brevo following a bad experience with Mailchimp. We asked for help following the authentication of both our domains. After asking for support via the platform, we were contacted within the hour and the issue resolved, meaning we could very quickly continue with our first campaign on this platform. Cons We have only just started using Brevo and have not had chance to see if there are any Cons. As we have a considerable number of existing customers and leads, the amount of emails we can send, being 300, may be a little restrictive for us. we may need to look at upgrading to a subscription in the future, see how it goes. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) No customer support. I made contact on the 17.06.25, no response to date Review Source AJH Ashton J. H. Partner Financial Services Used the software for: I used a free trial ### "Best platform I have found to date." June 15, 2025 5.0 Excellent platform. I have tried about five other platforms before I settled on Brevo tested, side by side, an intuitive, simple, clean layout, and easy, quick read data, and analytics. Pros The free 300 emails per day have allowed me to build templates and test the platform will be upgrading my plan soon! Cons It took a while to build my first template, but I didn't read the instructions right, I am a man after all. Review Source OM Otto M. Agent Real Estate Used the software for: Less than 6 months ### "Easy to use & efficient" June 25, 2025 5.0 It has been very positive so far; I had never used this platform before and compared to others I had been using this one is rather pleasing to the eyes and straightforward and the plans help you prioritize what you need to spend on. Pros The ease one has to create a campaign as well as the layout of the existing templates. It's rather easy on the eyes on different platforms. Cons Perhaps not having a phone number to get immediate feedback on particular inquiries that would require them. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Wanted to find a platform that was rather similar but a bit less clunky on the eyes and with more options to upscale based on needs. Review Source JD James D. President Public Safety Used the software for: Less than 6 months ### "LOVE THIS MARKETING PLATOFRM - INCREDIBLY EASY TO USE & POWERFUL" August 14, 2025 5.0 Brevo is an outstanding platform—easy to use, reliable, and packed with features that make marketing effortless and effective. Pros Great value for money, customer support has been great, so easy to use, the user interface couldn't be simpler. LOVE THIS PLATFORM Cons I've only been a client for a month. No complaints at all. Can't foresee any. Breve is absolutely perfect for what we need it for. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Brevo is more cost-effective and simpler. Review Source TC Tonde C. IT Information Technology and Services Used the software for: 1-2 years ### "Brevo really helps my business grow " February 11, 2025 4.0 I have a good experience with Brevo, and I have been using it since it was Sendinblue. I could recommend it to a friend, but I know it can still be better. Pros Their quality of assistance, plus their servers, are almost always up. Cons Sometimes emails are delayed, which is pretty worrisome. I'd appreciate it if that can be fixed. Review Source ES Engin S. Founder Furniture Used the software for: 6-12 months ### "Perfect Mail App" March 14, 2025 5.0 Pros Brevo offers a fast and incredibly easy-to-use interface. It's ready-to-use and customizable templates help us create professional email campaigns in no time. The detailed reporting features provide valuable insights for performance analysis, making it much easier to manage our processes. It’s a highly efficient and well-designed platform. Cons According to our usage method, there is no problem for us. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Not suitable for us because of the complex interface. Review Source YN Young N. Director of Marketing Non-Profit Organization Management Used the software for: 1-2 years ### "Great Marketing Option!" April 14, 2025 4.0 Overall been very happy with Brevo and feel like platform is still growing and improving, unlike some other platforms I've tried in the past that try to get by on providing the minimum needed, or overcomplicating things for their users. Pros Solid email and automations editor, and website chat plugin! Intuitive interface and great bang for buck. Great customer support too, even when we were on the free plan. Cons Just very small things here and there, like setting SMS campaigns and response options, international differences, clarity on user pricing/platform permissions... Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Too expensive, deliverability more questionable since overused... Review Source FL Fabien L. Founder CEO Hospitality Used the software for: 1-2 years ### "DO NOT WASTE YOUR TIME WITH BREVO!!!" December 13, 2024 1.0 Pretty aweful, especially when they stopped answering my emails. There is no way to contact them by phone or chat, or to get a manager to review our case. Pros Really not much, they offer the basic functionality that you can find with anyone on the market Cons Brevo can unilaterally cancel your account without any recourse. Let me tell you my story: I sent an email campaign and had 10 recipients who unsubscribed (over 2,500 contacts, so 0.4%), they cancel my account without any recourse and do not answer my emails. Not worth spending time with them, you should go to MailChimp or Omnisend instead. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) better solution than Brevo, with better customer support Review Source FP Fabienne P. Marketing Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to send emails" March 14, 2025 4.0 Nice to send emails but I feel like I miss some informations. How many people filled the form and when Pros Easy to create a very nice email and a very nice form. Cons I can see that I have 5 new contacts in "home page view", but I can't see see. Last create contact july. And I don't know how to see if we add them manually or automatically with the form. The link in the test email desactivated after a few minutes Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo I had it before and it is more easy to use Review Source HD Hannah D. Business Development Manager Writing and Editing Used the software for: 2+ years ### "A Comprehensive Multi-Channel Marketing Solution at a Great Value" March 7, 2025 5.0 Brevo is a powerful and versatile email marketing tool. I've successfully used it to build effective email campaigns and drive sales growth. Overall, I'm very satisfied with my Brevo experience. Pros The user interface is intuitive, and the pricing is very competitive, making it ideal for small to medium-sized businesses. Cons Some of the advanced automation features can be a bit complex for beginners. Review Source DA Dilshad A. Founder Information Technology and Services Used the software for: 1-2 years ### "Loved Brevo since it was sendinblue " January 29, 2025 5.0 Overall experience is good. 300 emails per day is suficient as of now. But would request the team to work on pricing especially for making it more affordable for indian market Pros Simplicity and effectiveness in creating campaigns and managing it. I have loved Brevo since the time it was Sendinblue Cons One primary thing which I dislike about Brevo is the pricing. The real pricing you get to know when you click on subscribe. Brevo needs to be transparent in this matter. Alternatives considered [GMass](https://www.capterra.com/p/168452/GMass/) Reason for choosing Brevo Gmass is more affordable in terms of money for Indian user Review Source JK Jakub K. Owner E-Learning Used the software for: Less than 6 months ### "Good for start and beyond " July 10, 2025 5.0 I am happy to use brevo recommended by chat gpt. It has everything I need to support my small side business. Pros Good quality service. 300 free emails per day is really good enough for starting any new business or product . Cons Free trial has good options Intuitive interface Easy implementation Easy integration with Wordpress Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) They banned my account after I uploaded my contacts. Ridiculous policy. Even when I try to contact by email they just didn't answer. Review Source FD Fran D. Owner Entertainment Used the software for: 2+ years ### "Effective Tool" February 7, 2025 5.0 Satisfying. Brevo has become an effective tool in reaching my subscribers. Pros The availability of Campaign stats over time. Cons Not able to review contacts with negative results following a campaign. Alternatives considered [Mailjet](https://www.capterra.com/p/130105/Mailjet/) Reason for choosing Brevo I was happy with blue and saw contesting change Review Source Daniela G. Founder and Director Real Estate Used the software for: Less than 6 months ### "Amazing what it offers even in the free version. " December 16, 2024 5.0 I evaluated several email marketing tools. I am starting with email marketing and I wanted to experiment before investing fully with one tool. Brevo was the best solution. It offers many more options than the other ones, including in the free version that is the one I am using now. It is very easy to use and very intuitive. It allows me to build newsletters very quickly. Pros All the features that it offers, including in the free version. Cons Templates are limited, and not that great in the free version. But you can create your own. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Brevo offers more features including in the free version, and much more versatility. Review Source UD Upamanyu D. Brand Manager International Trade and Development Used the software for: I used a free trial ### "Good tool can be improved on UX" July 17, 2025 4.0 I kind of liked it its good and simple. I like that we are charged per E-mail and not based on the contacts on our mailer list, that makes removing unnecessary accounts so easy and still able to keep them in the contact list so that we can send them promotional email once every no and then. Pros I think its plain and simple for the job its meant to do. I feel there is no unnecessary complexity in the tool. Cons I think the support feature for business account should be there. Also you should be able to purchase the user alongside subscription. Review Source SM Svetoslav M. System Administartor Architecture & Planning Used the software for: 1-2 years ### "Brevo - The way ahead, The choice you make" December 11, 2024 5.0 Perfect. In any way. Honest. I have forgotten abot other CRMs since I found Brevo. Pros Its flexibility, rich features, easyiness of use and 100% uptime. Cons It is not expensive enough. Shoud also have mote tiers for any sub-service. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Like it is not obvious. HubSpot is bloated. Review Source AH Anthony H. Web manager Education Management Used the software for: Less than 6 months ### "Charity newsletter mailing " August 9, 2025 5.0 Simple, easy to use, great technical support. We got very useful reports on each mailshot. Bring able to personalize mailshots was great. Pros I looked at several firms offering formatted emailing services and Brevo was the easiest to use, I could do , and did do, a free trial. The results were good. Cons No real cons. to mention. Sometimes there is a short delay whilst editing. Creating editing blocks can be fiddly. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo We could try it without any commitment, no credit card etc. and could walk away if we didn't think it was for us Review Source DF Daniel F. VP of Business Development Hospital & Health Care Used the software for: Less than 6 months ### "Do not trust the plan prices" May 29, 2025 1.0 Not good. It fely like it was a scheme. Geroge the customer service agent was fantastic. I signed up for the business plan which stated $18. Once i loaded my 900 contact the platform tried to charge me $51. Pros I thought it was easy to use. IT seemed simple and very straight forward but it was NOT AT ALL. Very deceiving Cons Describe your plans better! It looks like an $18 plan until you load in contact and then you wanted to charge me another $51? That is so deceiving. Review Source AD Alex D. Nutritionist Health, Wellness and Fitness Used the software for: 1-2 years ### "Does what I need" June 1, 2025 5.0 Pros I’ve used it for emailing my list and doing automations. Once I figured out the flows, it made life easier. Not too much fluff. Cons The interface can feel a bit outdated in spots, but it doesn’t really incomprehensible. Gets the emails out and tracks what I need. Review Source IB Ilenia B. Marketing Automation manager Marketing and Advertising Used the software for: 2+ years ### "Easy, reliable, affordable." September 17, 2024 4.0 Reliable, customer support could be improved, and it could offer more training to make certain features more intuitive. Pros Brevo is an extremely comprehensive email marketing platform with interesting automation features. It offers very competitive pricing, allowing you to scale over time as both the number of contacts and functionalities grow. It pays great attention to email deliverability requirements, which is crucial, especially for accounts that send to large contact lists. You can collect contacts by creating forms directly within Brevo or through plugins for the most popular CMS platforms, such as WordPress. The automation features are particularly interesting because they allow you to manage the database with internal actions as well as automate external communications via email or SMS. The e-commerce integration is also very compelling, enabling the integration of coupons, products, and orders with the shop. Cons The contact profiling could be improved, especially when it comes to creating and organizing CRM fields. The reporting section needs significant improvement if you want to monitor workflow performance and not just email campaign performance. Additionally, it offers a limited selection of actions and triggers in workflows. Review Source SR Steve R. Head of Digital Wholesale Used the software for: 1-2 years ### "Brevo...a great product with gold standard support." January 24, 2025 5.0 Does exactly what is promised in a user friendly manner Pros Really easy to design on, far better than the competition. That said, the area Brevo really excel, and probably one of the most important areas, is customer support. When you have an issue, they are quick to respond and, to date, have always resolved the issue without fuss. 10/10 Cons Nothing worth highlighting...hence why I am still a customer two years down the road. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Poor useability. We send out campaigns four days a week and speed of update is vital. I found mailchimp the UX and UI to be poor. Review Source SS Srđan S. Digital Lead Human Resources Used the software for: Less than 6 months ### "Great alternative to Mailchimp" March 31, 2025 5.0 This is my first time using Brevo, previously I worked in Mailchimp and I'm quite surprised (in a positive way). Pros Simplicity and ease of use, user interface and functions Cons Contact import onboarding - it should be covered more detailed, maybe even with video tutorials. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Because of the price and the fact that Brevo doesn't charge for storing contacts Review Source SB Stas B. CEO and Founder Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Brevo - BRAVO! :) " April 18, 2025 5.0 I have set up several email chains using Automation, where I created different chains depending on user behaviour. And all this, i did in several days... which is amazing and showing how simple and efficient is this platform. Now I can sleep easy knowing that my leads will not be lost and will get the right information at the right time. Pros Simplicity and efficiency, unlike one of their competitors Cons Nothing comes to my mind... all is good! Alternatives considered [SendPulse](https://www.capterra.com/p/146369/SendPulse/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Reason for choosing Brevo Intuitively and maybe better prices, but i don't remember, sorry :) Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It wasn't easy and connect with my website builder platform. 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