# Page 3 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Brevo the right Email Marketing solution for you? Explore 3439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3439) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 3 - Reviews of Brevo ## Showing most helpful reviews Showing 51-75 of 3439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Silvia M. assessoria Accounting Used the software for: 2+ years ### ""Trabalhe pelo sucesso do seu cliente e ele será fiel — e feliz em gastar mais com você."" July 4, 2025 3.0 Utilizo e-mails mensalmente porque meus clientes são, em sua maioria, profissionais conservadores — contadores, analistas de RH e especialistas que passam o dia imersos em legislação brasileira. Eles valorizam a praticidade de receber informações diretamente na caixa de entrada, com atualizações e conteúdos práticos que os ajudem no dia a dia. Pros Facilidade na utilização, criação das campanhas , criação de listas e segmentos, parte estética e profissional. Cons Existe uma dificuldade recorrente na implementação de automações por minha parte, no entanto, acredito que, com os dados que vocês já possuem sobre o comportamento e a forma de utilização de cada cliente, seria possível desenvolver uma automação real, personalizada como um teste prático. Essa automação serviria como um modelo concreto, demonstrando, na prática, o quanto o processo pode ser facilitado. Recomendo que essa automação seja gravada em vídeo, passo a passo, evidenciando o impacto direto na rotina do cliente. Esse vídeo pode gerar dois resultados estratégicos: (1) fidelizar o cliente de forma duradoura, já que ele verá valor real sendo aplicado em sua operação, e/ou (2) abrir uma nova frente de serviço, oferecendo a criação de automações personalizadas como um produto. O próprio vídeo pode ser finalizado com uma chamada clara: 'Deseja uma automação como essa? Faça você mesmo com este modelo ou, se preferir, contrate nossa equipe para criar automações sob medida por apenas R$ X.'" Review Source TV Tuananh V. Marketing Construction Used the software for: I used a free trial ### "Brevo: Early Thoughts from a New User" July 9, 2025 5.0 Initial Experience with Brevo (2 Days of Use) "After two days of using Brevo, I'm forming quite positive initial impressions. I've found the platform to be approachable for a beginner, especially with basic functionalities like sending emails and managing contacts. The interface is quite intuitive, which helped me quickly figure out how to create campaigns and navigate different sections. I also appreciate having multiple features (email, SMS, CRM) in one place, which promises to save time and effort in the future. While it's still too early to give a deeper assessment of advanced features or overall performance, so far, Brevo has shown potential as a comprehensive and efficient marketing tool for my needs." Pros What I liked most about Brevo is its all-in-one marketing platform approach combined with its competitive pricing, especially for email marketing. Cons More complex features can take time to get used to. Detailed data and report customization aren't as in-depth as one might wish. Fewer Third-Party Integrations Than Some Competitors: While it has many integrations, the variety isn't as extensive as larger platforms. Review Source VR Verified Reviewer Sócio e Facilitador de aprendizagem Professional Training & Coaching Used the software for: Less than 6 months ### "Muito confiável e rápido para envio de emails e integração com CRM" April 13, 2026 5.0 comecei usando o brevo no modo gratuito e vi que é uma ferramenta excelente para envio e acompanhamento de interação com o email, por isso resolvi assinar Pros Facilidade de uso, envio confiável e rápido, monitoramento de entrega de emails, integração com crm que facilita muito cuidar da jornada do cliente e emails transacionais Cons a quantidade de contatos virar um limitador para eu usar, mesmo que não precise enviar muitos emails, gostaria de ter uma opção acessível de preço para uma faixa entre 500 e 7.500 contato... o preço fica muito caro, mesmo que eu não vá enviar mensagens. Acho que os filtros poderia ser mais fáceis de usar. Switched from [Digital Marketing Suite](https://www.capterra.com/p/124265/Express-Email-Marketing/) preço e facilidade de uso para envio, rastreamento e confiabilidade de entrega do email na caixa de entrada Review Source SH Steve H. Founder Computer Software Used the software for: Less than 6 months ### "Brevo lets me manage lists and create newsletters easily " November 15, 2025 5.0 I was looking for a way to support subscribers and newsletters that was affordable. My website shares information about ALS and doesn't generate any revenue. Brevo has exceeded my expectations. I use eye gaze technology to work on my computer and Brevo has worked great for me. Overall, my experience with Brevo has been great. Pros I really like the simplicity in the setup. I have been able to import multiple lists and consolidate them with minimal effort. I am using the free option now which meets my needs. I am also very happy with the campaign functionality which I use for newsletters for my website subscribers. Cons My biggest issue is form integration. It currently only lets me embed the subscribe form, but I want to embed the update form or even a link. This is currently not possible. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo Functionality and price. Brevo was the best combination of those and met my needs. Review Source Clare P. WordPress Development Lead Information Technology and Services Used the software for: 2+ years ### "Brevo is my go-to SMTP email service" October 29, 2025 5.0 I'm a lead developer at a small web agency, and we always recommend Brevo to our clients. It's easy to set up, provides all the functionality our clients need at the best pricepoint, and the account configuration makes it very easy to co-work and troubleshoot across different accounts. Pros Brevo's delegated account access means that my clients can take care of simple tasks by themselves, and I can easily access their account if they need help with more technical tasks. Cons There is so much functionality that sometimes it's hard to find the particular item I'm looking for in all the menus. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/) Brevo has a better price point for our low-volume small nonprofit clients. Review Source Franz A. Planeador de campañas Graphic Design Used the software for: 6-12 months ### "Probé Brevo, y la verdad sí cumple" July 19, 2025 4.0 Lo mejor es lo fácil que resulta usarlo. La interfaz es clara, el editor de emails es intuitivo, y configurar flujos automatizados no toma mucho tiempo. me parece una excelente opción si tienes un negocio pequeño o estás empezando y no quieres gastar mucho. Si eres exigente con el diseño o necesitas análisis súper detallados, tal vez se te quede corto. Pros Probé Brevo porque buscaba una herramienta de email marketing todo en uno, y la verdad es que me sorprendió lo completo que es, sobre todo teniendo en cuenta que muchas de sus funciones están disponibles en el plan gratuito. Puedes hacer emails, automatizaciones, mandar SMS o WhatsApps, usar un CRM básico… todo desde una sola plataforma. Y encima está en español, lo cual se agradece. Cons No todo es perfecto. Las plantillas de correo se sienten un poco anticuadas y no hay muchas opciones para elegir. Los reportes más avanzados solo están en los planes de pago más caros, y noté que a veces los correos no llegan bien, así que la entregabilidad no es la más estable. Además, algunas partes cargan lento, como las automatizaciones la primera vez que las abres. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Porque pagaba mucho en active campaign y comparando los precios, brevo me pareció más asequible. Review Source CA Christy A. SEO Information Technology and Services Used the software for: Less than 6 months ### "Brevo Is a Must-Have Email Marketing Platform for Agencies" June 4, 2025 5.0 We’ve had a great experience using Brevo. From onboarding to running complex automation flows, everything is seamless. The support team is helpful, and the overall performance of the platform has helped us improve our client retention and open rates significantly. Pros Brevo’s intuitive interface and automation tools have been a game-changer for our email marketing efforts at Mayday Internet. The drag-and-drop editor makes it incredibly easy to design professional emails, and the segmentation features help us send targeted campaigns that actually convert. Cons One small improvement would be adding a quick "refresh" button—similar to how Gmail does it—especially on campaign or contact pages. It would help see real-time updates without navigating away or manually refreshing the browser. Review Source Roman J. onwer Wholesale Used the software for: 1-2 years ### "User Experience Feedback" February 10, 2026 5.0 When we ran into difficulties, the support team helped us with advice and opened our eyes to the fact that it’s not just about the quantity of emails sent, but also about the content and a high-quality email list. Pros Simple and clear to use, with excellent support. For many companies, this is a tool that enables sales growth and the acquisition of new customers who would otherwise be out of reach—especially if you’re looking to expand into new markets. It is cost-effective and can significantly increase sales. Cons I can’t say that there’s anything we don’t like about it. I would just like us to have been warned sooner about the low-quality database and what that means for the delivery of marketing campaigns. Review Source SM Sherry M. Executive Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Brevo is a fantastic email marketing system" March 20, 2026 4.0 Overall we have thousands of clients in the CRM and contact list as well as several marketing campaigns that have been running over the last few years. Pros Our company has used Brevo for years to send mass emails to various groups within our company. We do love how we can easily add guest information into Brevo as well as create and manage various groups (aka lists). It makes sending out marketing emails much easier and faster. Cons Creating the marketing email is challenging. We also may get unsubscribes that do not realize we use Brevo for informational purposes and not just marketing and we get concerned the guests may no longer get pertinent emails. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) I do not recall why we changed. Possibly Constant Contact changed to be Brevo? Review Source Cesar Eduardo S. CEO Consumer Services Used the software for: Less than 6 months ### "ótimo custo benefício inicial" March 13, 2026 5.0 gostei especialmente da integração com apis externas e da plataforma de automação de emails, que sõa os que estou usando inicialmente Pros Os custos iniciais são baixos , o que ajuda bastante as empresas que estão iniciando sua jornada do marketing Cons existe um abismo grande entre o plano de 1500 contatos e o próximo nível. Creio que poderia haver um plano com valores intermediários Alternatives considered [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Reason for choosing Brevo apollo ficou caro, prometeu muito e entregou pouco Switched from [Hotmart](https://www.capterra.com/p/219169/Hotmart/) porque os custos estavam muito altos e a qualidade e baixa Review Source AB Arthur B. Product Manager Program Development Used the software for: 1-2 years ### "My experience with Brevo (formerly SendinBlue)" June 1, 2025 4.0 I had tried several email marketing tools before finally choosing Brevo (formerly SendinBlue), and two things really stood out to me: the pricing model, which didn’t charge based on the number of contacts — at the time, we already had a list of 600 contacts — and the positive reviews from specialized websites, which ranked Brevo’s email deliverability alongside other more well-known platforms. Since then, I’ve been quite happy with the platform, especially after unlocking the Business plan features. I find the interface intuitive, the API integration documentation clear, and overall it meets my company’s needs very well. That said, I only use the email features — I tried using the CRM but it didn’t meet our needs, so we opted for a more robust external solution that integrates better with our workflow. Pros I really like the support — it’s usually quick and provides precise answers to all my questions. I also enjoy the interface; it’s easy to get used to and makes it simple to find and apply the available features. I appreciated the update to the automation feature as well — it brought new possibilities and made the tool much more robust. I also like the reports, and I think the new "best time to send" feature is a big improvement over the old one. I’m also satisfied with the segmentation options — they work very well and meet our needs. I haven’t tested the A/B testing feature yet. Cons Sometimes, the email design editor freezes, and I have to exit and re-enter the platform to continue editing. There are also occasional stability issues — I’ve been locked out of the platform at times when I really needed access. I also find the pricing model somewhat unclear; most of the support tickets I’ve opened were to clarify doubts about how pricing works. Additionally, the automation for updating custom fields in contact records and moving contacts between lists doesn’t always work as expected. From time to time, I need to manually check and fix what the automation didn’t handle correctly. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[RD Station](https://www.capterra.com/p/180098/RD-Station/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo As I mentioned earlier, what initially drew me to the platform were the positive reviews on specialized websites and the pricing model at the time, which didn’t charge based on the number of contacts. Review Source CR Cristine R. Business Dev Marketing and Advertising Used the software for: 1-2 years ### "Business Dev" May 19, 2025 5.0 We've been using Brevo for 2 years now. As a startup company without a dedicated email marketing budget, Brevo has given us the opportunity to consistently reach more people every day. It's been a valuable tool in helping us grow our audience. Pros Easy to use email marketing platform. I like the way the platform is designed, from uploading of materials, insertion on the the campaign and the of course the straight forward features that is easy to understand. It is email marketer zero experienced friendly Cons The free account only allows sending 300 emails per day. For an email campaign where the objective is simply to blast all email contacts, it would be helpful to easily select and segment (with naming inside the master list) 300 leads with just a few clicks. This way, you can upload and send them in batches daily. I'm currently using a free account, so I'm not sure if this kind of feature is available under a subscription plan. Review Source Adela M. Digital Brand Manager Marketing and Advertising Used the software for: Less than 6 months ### "Exceptional customer support, great product, and green too. 4theplanet" July 25, 2025 5.0 Really good, happy, friendly, and real human support - not awful chat bots to fight with. Really pleased about the carbon footprint element too. Pros I moved over to Brevo from SendGrid .. and also moved over all my clients too.. it was easy to use, easy to add the DNS records, customer support was exceptional, and I'm only using the free plans at the moment so value for money is epic! It integrates fine with WP Mail SMTP, Fluent SMTP and Post SMTP on my Wordpress sites. I LOVE that they have the carbon footprinting calculator, as I work in digital sustainability. Very very cool. Cons The due diligence was brilliant, but I did need to raise a ticket each time I set up a new account. And I had a few tech issues with not getting codes to my phone. But nothing to complain about. Customer support helped really quickly. Alternatives considered [SMTP2GO](https://www.capterra.com/p/166646/SMTP2GO/) Reason for choosing Brevo recommended by my email developer friend. no limits to setting up free new accounts. and i manage around 20 websites. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) they decided to start charging and it was $20 a month per client, and some clients were only using a few emails a month. Review Source ND Natalie D. Owner Retail Used the software for: Less than 6 months ### "Highly recommend Brevo for SMTP and database growth" July 12, 2025 5.0 I have had a very positive experience thus far including a speedy response from the Brevo support team. Pros I was thrilled to find out that I could replace WP SMTP Mail with Brevo for all the transactional emails for my Wordpress / Woocom store, and it was easy to install and integrate. Furthermore, the pop-up form from Brevo was top class! I like it better than the Mailchimp equivalent and, once again, it was simple to design and implement. Cons I have no complaints at this stage. Brevo was easy enough for me - a beginner building her first website - to use. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo The choice came when I could only enter DKIM & DMARC records for Brevo or Mailchimp. I then investigated Brevo further (I already knew Brevo was better for SMTP Mail and that is critical to the functioning of the site) but when I saw that Brevo also offered a pop up form in the free version, my mind was made up. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I also switched from WP SMTP Mail. Brevo offered everything I needed in one plugin: SMTP Mail and a popup form. Review Source Rishab R. Sr Manager Product and Brand Management Telecommunications Used the software for: 2+ years ### "Best Email Tool for allround performance" May 8, 2026 5.0 Its been a long and never ending story with Brevo. It is an allround tool for my monthly email marketing which helps to keep in touch with my interactive audience. Pros Brevo is a cost-effective and an intuitive tool for marketing teams with best email management features. The UI and UX of the tool gives great feedback for the decision makers to create their content and send beautiful campaigns to the audience. Cons Halting few features in basic plans, like work flows, AI emailer, and other few more. Although they are not deal breakers but I would want more automation for not only transactional but marketing mails too. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Due to its restrictions in features and limited functions for analytics. Review Source VR Verified Reviewer Web Developer E-Learning Used the software for: 2+ years ### "Super easy to use and very reliable" December 2, 2025 5.0 My overall experience with Brevo has been excellent. It’s a reliable, user-friendly platform. The WordPress integration works perfectly, and the tools are powerful without being complicated. Pros Brevo is incredibly easy to use. Connecting it to my WordPress site was simple and straightforward, with no technical issues. The platform is very intuitive, and the documentation is extensive, so I can usually find everything I need without contacting support. The one time I did need help, the support team was quick, helpful, and solved my issue efficiently. Cons So far, I haven’t found anything negative worth mentioning. My experience has been smooth and consistent in all areas. Review Source Randy B. Creative Specialist Graphic Design Used the software for: 1-2 years ### "Great email campaign software" November 27, 2025 5.0 Overall it's easy to use and the customer support is quick to respond. I don't use all of the features it offers, but it works great for my email newsletter campaigns very well. Pros Feature rich and simple user interface. Definitely is high value for the money. Biggest pro is how quickly customer support responds to issues and resolves them. Cons Email notifications seem endless even though I've turned them off. I guess some have to be sent, but it would be nice to get a summary rather than an email notification for each and every issue. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp is not intuitive and makes it difficult to create HTML emails without paying for an upgraded subscription Review Source LC Lucy C. Business Technology Consultant Information Technology and Services Used the software for: Less than 6 months ### "Easy to use platform for emails, automation and simple contact management. Good value." July 10, 2025 5.0 Pleasantly surprised by how much I can make use of the platform even when on the free tier - including access to customer support via email. Also happy with the integrations available. Pros Simple set up, easy to use interface to create emails, automations and forms. Brevo also includes a simple CRM for managing contacts and it is easy to customise views. Simple integration with WP Forms. Easy to set up SMTP with WordPress. Friendly customer service. Cons When using a popup form it is not possible to customise the URL for double opt-in subscribers. They are sent to a pretty unattractive grey screen with 'thanks for subscribing' in green letters. It is possible to customise the URL for the standard (non pop-up) form, and also when using the Brevo integration with WP Forms. Also sometimes the automations take longer to run than I'd expected which might cause a problem with my double opt-in automation. Having said that, it's possible that is because I'm on the free plan. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Brevo was recommended in the Reddit threads I considered. Good access to platform even on free tier. MailChimp looked pricey and I've used before so know how it feels. I've also used Hubspot which I like but which can quickly get very expensive. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Terrible customer service with MailerLite. Review Source GS Glen S. Realtor Real Estate Used the software for: 6-12 months ### "Waste of my money and my time" May 7, 2026 1.0 I have tried repeatedly to contact Brevo by both phone and email but unfortunately have received little meaningful support. Phone calls go unanswered, and there is not even an option to leave a voicemail. The email responses appear to be automated, typically asking for additional details while thanking me for my patience, despite the information already provided. At this point, I feel as though I have made a donation to the company rather than a worthwhile investment in my business. Pros At this point, I cannot say there is anything I have liked about Brevo. Their marketing strategy appears promising; however, their product and customer service have been virtually nonexistent. Cons I signed my contract with Brevo on October 22, 2025, and paid the $249.00 fee to gain access to the network. Since then, I have received only one referral, and unfortunately, it was not a valid lead. For the past several weeks, I am not even able to log into the site Review Source WK William K. ceo Airlines/Aviation Used the software for: 6-12 months ### "vale a pena " September 13, 2025 5.0 ótima vale a pena plataforma completa Pros Custo-benefício Suporte ao cliente Facilidade de uso Gerenciamento de e-mail Marketing de campanha Interface do usuário Cons não teve nada na plataforma que eu não gostei Alternatives considered [Amazon RDS](https://www.capterra.com/p/192201/Amazon-RDS/) Review Source MR Marion R. Présidente Music Used the software for: 2+ years ### "Logiciel et service peu convaincant" May 26, 2025 2.0 Je ne suis pas pleinement satisfaite. Je dois dire que je ne change pas de logiciel par facilité et aussi parce que j'ai une flemme intersidérale de transférer tous mes fichiers mais je ne suis pas très contente globalement, ni du service client, ni vraiment du logiciel. Pros La possibilité de reutiliser une campagne préxistante pour ne créer une nouvelle avec la fonction dupliquer La gestion automatique des adresses blacklistées L'ajout de nouvelles adresses Cons Peu de souplesse dans le design, la modification et l'implantation des blocs. Très très peu de typos disponibles. C'est globalement très classique comme design et comme rendu. Pas de mail anticipant le débit de l'abonnement annuel, j'avoue que je n'ai jamais vu cela ailleurs : le moyen de paiement est tout simplement débité à la date anniversaire. Un peu limite en terme de relation client. Pas de visibilité exacte sur le nombre de mails réellement délivrés, c'est une approximation. Adresse expéditeur "brevo" mentionnée à la place de l'adresse pro... alors que c'est un abonnement payant : mXXX@1728635.brevosend.com vraiment pas fou comme rendu La gestion des listes et des groupes n'est pas intuitive, et je n'ai pas vraiment accès aux fonctionnalités car je ne trouve pas réponse à mes besoins. Lorsque j'ai eu des questions et soucis notamment de manipulations à mettre en oeuvre pour que mon adresse ne soit pas considérée comme un spam, les retours etaient extrêmement techniques et le suivi peu ergonomique pour qui n'est pas ingénieur informaticien :( Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) parce qu'on m'avait dit que SendInBlue etait plus moderne dans le rendu, ce qui s'est avéré vrai au début mais le service R&D n'a pas maintenu cette avance au fil des ans Review Source KZ Karen Z. Founder Sports Used the software for: 2+ years ### "Loyal Brevo User in México" March 11, 2026 5.0 Our experience has been very good. We had to stop our plan once for budget reasons, but so glad to be back. This platform is the absolute best for our business needs. Pros What I like the most about Brevo is that it charges me for how many emails I send, and not my database. I have a big database, but I'm actually a small business that does not send that many emails... So this pricing strategy by Bravo is just the best for our business. The interface is very intuitive and easy to use. We have been with Brevo for a few years, and we have no intention to change anytime soon! Cons Templates and designs are maybe too basic, but it's not a big deal for us (a brand that just wants to communicate specific offers or news). Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mainly price. For us (a small business) pricing is king and what Brevo offers for our needs is just perfect. Review Source WSW WEI SHI W. Designer Graphic Design Used the software for: 2+ years ### "Thanks to Brevo for providing free users with a daily quota of 300 emails and unlimited contacts." July 23, 2025 5.0 Pros It meets all the functions I need, and provides a daily quota of 300 free emails, with no limit on the number of contacts. It automatically checks for duplicate emails and excludes unsubscribed emails to avoid disturbing customers who don't need to subscribe. It also makes it easy to export and import contacts. Thank you Brevo for providing high-quality services. Cons No downsides yet.Although the free daily quota is only 300 emails, this is definitely not a disadvantage. After all, Brevo has done a good job for free users. Review Source VR Verified Reviewer Salesforce Tech lead Information Technology and Services Used the software for: 6-12 months ### "Brevo - A good tool that can become better." August 1, 2025 5.0 It was good. Some limitation should be lifted. Record level security & bot clicks management should be better. Pros I really enjoy using Brevo. It’s simple, clear, and does what I need without making things complicated. Setting up emails and managing contacts is easy, and the whole experience just feels smooth. Value of money & no limit on contact is cheery on top. Cons I cannot have a permission that can remove delete from user setup. I want to give read/edit permission to sales reps but not delete. A disgruntled rep can erase my database someday. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Moosend](https://www.capterra.com/p/147042/Moosend/) Reason for choosing Brevo Value of money. No limit on contact. email in journey can have attachment - best feature. Review Source bO brett O. CEO Retail Used the software for: Less than 6 months ### "Solid Tool for the Price — Great Support, Too" June 6, 2025 4.0 Overall experience has been great. Looking forward to learning more at my own pace without the numerous bells and whistles and steep pricing that Mailchimp offered. Also happier to work with a company who is not in the Intuit family. Pros Offers all the essential tools for email marketing and automation. Interface is clean and fairly intuitive once you get the hang of it. Includes advanced features (like segmentation and automation workflows) at lower tiers than competitors. Extremely generous pricing, especially compared to competitors. Great value for small businesses or solo operators who want solid tools without premium costs. Cons Not as robust or polished as Mailchimp in terms of templates, native integrations, or UX. Some features feel slightly underdeveloped or harder to configure without guidance. Response time can be delayed—likely due to support being outside the U.S. No instant chat or phone support in some cases, so issues may take a day or two to resolve. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Omnisend](https://www.capterra.com/p/153508/Omnisend/) Reason for choosing Brevo Seemed too pricy for my "smaller" email list of 1500. Seemed to incentivise the desire to grow because with more emails comes more costs. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was too expensive for what I use email marketing for: basic automation and occassional bespoke newsletters Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.