# Page 33 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 33 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 33 - Reviews of Brevo ## Showing most helpful reviews Showing 801-825 of 3406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GO Gaia O. Owner Arts and Crafts Used the software for: 2+ years ### "Smooth experience" November 16, 2024 5.0 Brevo is easy to use, it integrates well with every platform I am using. I especially appreciate how they respond promptly to any question I have. Pros I especially appreciate how they respond promptly to any question I have. Cons No refund on credits, I want to move on to the monthly plan but I have to wait until I have used all my credits. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) your free plan was better I had reached my limit with Mailchimp Review Source AM Advaith M. Founder Import and Export Used the software for: I used a free trial ### "User Experience" June 13, 2025 5.0 I have just started using it. There is still time to figure out the nuances of using a platform for mass emailing. Pros Simplicity is the key. Not everything good needs to be complicated & sophisticated. The interface is user-friendly. Cons The minimum threshold of emails allowed to be sent in basic free version could have been atleast 500. Review Source IB Ira B. CEO Hospitality Used the software for: I used a free trial ### "Excellent solution" March 3, 2025 5.0 i am just starting to use it and for now the experince is great Pros That you have a free option and a paid ones, so everyone can start for free and then eventuly upgrade Cons everything is great, it is easy to set up, and to send, great template solutions Review Source YL Yash L. Marketing Head Events Services Used the software for: 1-2 years ### "Better services but still a long way to go" August 7, 2024 3.0 It is good, as mentioned earlier we are also learning everyday just like Brevo. There's a room of improvement where you guys can actually look thru and get it sorted. But with new features like Whatsapp, Text and email related add-ons are also tremendous for a beginner/advance user to use it Pros the interface is quite easy to understand, all the functions work smoothly! API control is also better than most of the Service providing companies Cons The support team of INDIA specifically Noida Branch is very bad. They are actually least concerned about the customer experience. Also, the help articles of Brevo are not easy to understand. Most of the articles are very difficult to understand in spite of having help video which is irrelevant. Secondly, when you suspend any service to send an email to the customer stating that your services are closed and hence YOU HAVE TO REBUY THE SERVICES - which we usually don't get to see in the email. Third, make the user experience slightly smoother to use. Fourth, GDPR or Brevo Policy is based on EU which is usually different from Asian Countries so make some exceptions in terms of Mail sending. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Sometimes our account gets suspended for unnecessary reasons not defined clearly in any help article which results in delayed response from customer support team as even they're clueless about it, that's why Review Source DM David M. Owner Consumer Goods Used the software for: I used a free trial ### "Brevo Is The Top Choice For Small Business's " October 23, 2024 5.0 very good, it will only get better the more i get to know the platform Pros Very easy to use the Brevo platform. Laid out clearly Cons a little hard to navigate all of the features Switched from [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Difficult platform to use. Emails not getting sent. No text function Review Source RG Richard G. Founder Design Used the software for: 1-2 years ### "Great value and ease of use." February 14, 2025 5.0 I've used it (and Send in Blue before that) for a good 5 years and it has proved totally reliable and cost of ownership/use has been far better than the alternatives. Pros Ease of use with an excellent RTE. The pricing model is unique to Brevo based on the number of outgoing emails rather than the number of subscribers which is much fairer. Cons The additional functionality has been added to expand it's capability but would prefer they stick to what they do best. Review Source Hiarly A. CIO Internet Used the software for: I used a free trial ### "Muito Massa!" July 11, 2025 5.0 Pros Facilidade de uso! Incrivelmente fácil para configurar e divulgar as campanhas! Espero que sempre fique assim!!! Cons Nada para reclamar. Não tenho o que descrver se gostei o suficiente para dar nota 100 para o sistema Review Source AO Alison O. Director Entertainment Used the software for: Less than 6 months ### "Impressive and sleek bulk email service" June 23, 2025 5.0 I'm really happy with Brevo so far, and am glad I found the company. I haven't even tapped into the full potential yet, and I'm looking forward to exploring more. Pros The emails look good! They're sleek and well designed and there isn't a lot of extra logo junk at the bottom! Cons It took me a while to figure out how it all works, but once I got it, it really clicked and it isn't too difficult. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo I like the way it looks better than the competitors. It was really important to me to have a very streamlined aesthetic without too much extra text at the bottom. Review Source LA Lara A. Marketing E-Learning Used the software for: I used a free trial ### "my first impression of brevo" February 10, 2025 5.0 great so far, it is user friendly. We have used MailChimp in the past and it was more complicated and not user friendly and we had issues with their support. Pros It is easy to use, Remembers our socials, good logo placement, good templates. Cons Package options are not the best, I was looking for 100 emails+ per month but less features and I am not interested in the business one. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It was expensive, had a lot of errors, not easy to use, crashed a lot and did not give accurate analytics Review Source BH Brian H. Owner Luxury Goods & Jewelry Used the software for: 1-2 years ### "Brevo’s Tools Help Us Relax" February 7, 2025 5.0 Brevo helps me keep a healthy email reputation. We are a small business and Brevo’s tools keep us looking good! Pros Bravo’s Seamless Contact Management minimizes our list management time and insures that no contacts are lost. Cons I honestly can not list anything! I have not yet added the metrics reports and other tools to our marketing. It is good to know they are there when we are ready. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) They sold out to Oracle. Pricing was too high. Review Source BS Bea S. online marketing manager Marketing and Advertising Used the software for: 2+ years ### "Fast customer support-positive review" December 8, 2024 5.0 Pros the colleagues always reply very fast, supporting the clients. Cons new clients can get best prices like Black Friday offer....you should create best offer for existing customers, these cost less.... Review Source PD Patricia D. Charity Volunteer Non-Profit Organization Management Used the software for: Less than 6 months ### "First Time User" July 3, 2025 5.0 It has everything you need to produce a good newsletter. I look forward to adding a video the next time! Pros It’s so easy to use and a great benefit to a small charity like ours! It has every feature necessary. You can add photos, stories and video. Cons Like all new things it took me a while to navigate the site but now I’m looking forward to writing our next campaign for Classrooms for Malawi. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The cost was too much for a small charity. Review Source MA Michael A. Director Information Services Used the software for: Less than 6 months ### "V Good Experience " March 18, 2025 5.0 we are managing to send email campaigns to our customers and the Brevo is a very good tool supported us to reach to that Pros Customer Support is Excellent , very fast in response and solving the issues Cons Nothing actually appear critical to mention Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) very expensive and high cost product to us Review Source AP Ashwini P. Design Lead E-Learning Used the software for: 2+ years ### "Campaigns are a Breeze. Brevo, the prodigal tool for all your marketing campaign needs." August 14, 2024 5.0 On the whole, it is one of the best emailing clients i've used so far. I've been using it since the days it was called SendinBlu, and it has never failed in terms of my use-cases. Pros I have used Brevo largely for sending email campaigns. I really like that i can instantly see the report on deliveries and bounces. i am able to track the open and click rates too. its easy to use, convenient and overall very user friendly. Designing emailers with or without using presets is a breeze. I have created and saved my own block for quick and easy access. Cons In some sections like contact lists, the UI gets a little confusing. It may not be directly useful to me, or beyond my ability to use them and that could be the reason for it. Having many many features and putting them together to build a platform like this must also be difficult. So, i'm not criticising, just sharing my experience. Review Source SR Sourav R. Marketing and Sales Arts and Crafts Used the software for: I used a free trial ### "Best mail forwarding app" March 17, 2025 5.0 Pros Timely email forwarding and per day 300 free mails to forward. Cons Nothing yet. It will take time to me to judge the system. Review Source BU Ben U. Admin Marketing and Advertising Used the software for: 2+ years ### "Brevo, classic mail service new name. " November 14, 2024 5.0 Brevo is perfect for small businesses looking to level up their marketing without extra hassle. It’s saved us tons of time and boosted customer engagement significantly. Pros Its drag-and-drop editor makes designing professional, eye-catching emails quick and easy. In just a few minutes, I can create campaigns that look polished and deliver real results. The detailed analytics let me track open rates, clicks, and engagement instantly, so I know exactly what’s working and what needs adjusting. Cons Because of the drag and drop system there are some limitations on total customization. Review Source CR Chris R. Owner Insurance Used the software for: 1-2 years ### "Great for Small Businesses " March 27, 2025 5.0 I love it! I'm a 1 person business and don't need to send more than 100 emails at a time. Pros Effective for sending enrollment information to employees of my accounts. Cons Sometimes wonky when you're importing contacts. Review Source WP Will P. Digital Manger Media Production Used the software for: Less than 6 months ### "Great Value Bulk Mailing Platform" August 16, 2024 4.0 Positive, easy and simple to get to know/ start using. Intuitive layout/ easy to find things. Pros It is better value for money than sending our mailings out via mailchimp with a better and easier UI. This has meant we have been able to bring our entire database to breve and use their subscription form which is much easier to update/ tweak than our previous version. Cons When a recipient unsubscribes from one mailing brevo unsubscribes them from all mailings, rather than just the one list/ mailing they did not want. This is very frustrating as we unnecessarily lose subscribers. When asking for country location on the subscribe form, I had to manually import/ type the names of every country for people to chose from rather than it being an existing field that brevo has as a template. Billing was confusing for accounts as it says send in blue rather than brevo. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) cheaper which allowed us to bring all mailings together onto one platform Review Source VR Verified Reviewer Web Developer Information Technology and Services Used the software for: I used a free trial ### "An affordable email marketing and CRM" January 17, 2025 4.0 It is best of for easy to use drag and drop for email campaigns Pros It offers drag and drop for creating email campaigns. Cons Basic tools are easy to learn but workflows and integration may require time. Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) It is easy to do drag and drop for email campaigns. Review Source VR Verified Reviewer Digital Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Efficient and intuitive" September 12, 2024 5.0 I use the tool every week. It is fast, intuitive and efficient. It meets my needs. Pros I like the facility to use. It's very easy to learn how to use Brevo, and it's efficient. I like the designer tool for emailing campaign. It's intuitive. Cons I find that the unsubscribe options are too limited. I would like it to be possible for those who receive our emails to unsubscribe from one list, without unsubscribing from another. Rights management could also be improved. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) too expensive considering the few features we used Review Source SV Sander V. Co-Owner Retail Used the software for: 1-2 years ### "Brevo is user friendly, and realizes a high delivery rate of mailings." November 13, 2024 5.0 Very good, flexible and user friendly program. Pros Works easy and is user friendly. High delivery rate. Cons No easy switching to a hole other layout for mailings, with for example drag and drop. Alternatives considered [Direct Mail](https://www.capterra.com/p/128355/Direct-Mail/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Good references of other users, trial version, user friendlyness, good customer support Review Source DK Donat K. Director Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Easy to Use" December 23, 2024 5.0 Easy and intuitive yet professional. I could start using it within 10 minutes Pros Smooth onboarding, easy and transparent functions. Cons no cons, i liked everything. what to weite here. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) That was hard to use, Chatotic. I can't accept when I have headache to use something. Review Source BR Brett R. MD Textiles Used the software for: 1-2 years ### "once was good now is poor" December 11, 2024 3.0 poor and frustrating. you constantly ask the same stupid questions when the account is frozen and will not solve the issue Pros nice email templates. and fairly easy to use. Cons you constantly suspend accounts and it take forever to get them unfrozen. we are on the verge of leaving for another mail provided to be honest. as you cant seem to resolve the issues. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) easier to use and quicker to get emails out. Review Source KC Kevin C. CEO Package/Freight Delivery Used the software for: 2+ years ### "Opinión de una empresa de Logística del Ecuador" July 18, 2024 5.0 Desde que me pase de otra plataforma a Brevo sin duda todo está excelente con brevo, descubrí mejores cosas que las que me daba otra plataforma, lo digo sinceramente como empresario y youtuber. Pros Las automatizaciones, el envío de correos electrónicos y más Cons Los segmentos, parece no funcionar bien en algunos casos o quizás no tiene lo que necesito. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Buen diseño, muy claro de entender, fácil de utilizar y puedo seguir de largo con las cosas buenas que tiene brevo en comparación con mi anterior proveedor. Review Source FP Florian-Laurentiu P. Director and Software Developer Information Technology and Services Used the software for: 1-2 years ### "Search nowhere else" October 29, 2024 5.0 Pros Efficient, trackable and with an amazing UX. Cons No cons after more than an year of using it. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.