# Page 4 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Brevo the right Email Marketing solution for you? Explore 3439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3439) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 4 - Reviews of Brevo ## Showing most helpful reviews Showing 76-100 of 3439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CW Carol W. Director of Marketing Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Refreshingly Simple Alternative to the Big Platforms" October 21, 2025 5.0 I reached out to customer service and they were able to help me identify the issue. They were very responsive and helpful. I've been looking for a newsletter service for some time, but didn't want anything overly complicated. I've used many in the past - Constant Contact, Mail Chimp, Active Campaign, HubSpot - and really like the simplicity of this program. I noticed your logo on the bottom of an email I received from a vendor I used so that's how I found you, and I'm happy I did. I'm very happy with my experience so far, so thank you for providing such a robust, free option! I anticipate requiring a subscription in the future, so keep up the good work! Pros Ease of use, customer support, client management, and user interface, especially for the free version. Cons Didn't receive any notifications/warnings in my dashboard or email that my form was not sending properly. I tested my form and received a message that it went through, but I never saw the email in my account. Perhaps that's because it is a free account? I'm not sure... Alternatives considered [Fluent Forms](https://www.capterra.com/p/184304/WP-Fluent-Form/) Reason for choosing Brevo Ease of use and features especially with the free version Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It's been many years since I've used Mail Chimp; wanted to find an alternative Review Source WC Will C. Business Development Biotechnology Used the software for: Less than 6 months ### "The Brevo Solution" November 23, 2025 5.0 I now have the data to confidently develop successful marketing campaigns for both new and existing potential clients. Knowing there's a reliable team at Brevo offering technical guidance and support gives me complete peace of mind. A significant upgrade in effectiveness and professionalism. Pros My email marketing was stuck in the 'old school' era, relying on Microsoft Outlook for mass sends. Without any way to monitor deliverability or bounces, my efforts were ineffective. I also found that Salesforce and Hubspot weren't the right fit for my dedicated marketing email needs. The Brevo Solution Brevo provided the professional, reliable platform I was looking for. It offers a range of products that easily streamline my campaigns, and most importantly, it gives me the critical intel on delivery and bounce rates. Cons I have not found any issues yet. Its simple and easy to use, to upload new contacts, design templates, what is there to not to "least" like about this platform. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The previous products did not meet by criteria of quality Review Source EB Emma B. Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Achieved my goal, thanks to excellent customer service" November 26, 2025 5.0 Really helpful customer service, talking through the actions I needed to take to achieve my goal. Made my day! Pros Ease of use and customer service, can design and send out email campaigns very quickly using the templates. CRM development is very quick and easy too. Cons Ensuring lists are correct, and that forms are linked the correct list. Also making sure that all the fields are completed. Review Source GH Glen H. Marketing Manager Education Management Used the software for: 1-2 years ### "Love Love Love this system" July 3, 2025 5.0 I have used this system over two separate positions and have always liked the simplicity of the system although I still prefer the old name :-) SendinBlue Pros Simple and easy to use with clear and crisp design allowing customer to feel at ease with a complex system. Lots of great video help on youtube for when you get stuck which I found useful. Cons Constantly having to review my plan, as used up contact limits quick, where email limits where fine. Maybe having embedded help videos to assist users. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo previous experience with Brevo and the cost being cheaper. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) because I have used SendinBlue before and know how well the system performed. Review Source NR Norberto R. Gerente Alternative Medicine Used the software for: 1-2 years ### "Mostre mais receba mais" December 23, 2025 5.0 Tem sido um experiência de grande relevância , pois permite uma boa interação de implementação e envio de campanhas e e-mails Pros Fácil de usar e interface intuitiva, Automação de marketing eficiente, CRM integrado (gratuito), Multicanal: email, SMS e WhatsApp, Plano gratuito generoso e preços acessíveis, Boas opções de segmentação e personalização, Relatórios e análises úteis, Transacional e SMS integrado, Ferramentas adicionais (landing pages, formulários, chat). Cons Biblioteca de templates limitada, Alguns recursos mais avançados são básicos ou dependem de planos superiores, Curva de aprendizagem para automações mais poderosas, Suporte ao cliente pode e inconsistente, Limites do plano gratuito, Funcionalidades de CRM e automação não tão profundas como ferramentas dedicadas, Modelo de preços ou estrutura pode e confuso. Switched from [E-goi](https://www.capterra.com/p/165474/E-goi/) porque era mais caro e dava muitos problemas Review Source Jose T. CEO Insurance Used the software for: 1-2 years ### "Até agora estou MUITO SATISFEITO!" March 20, 2026 5.0 Pesquisei e cheguei a testar e usar várias outras plataformas de e-mail marketing, e escolhi a Brevo a mais adequada à minha necessidade por apresentar um balanço bem equilibrado: bom preço, bom suporte, boa tecnologia, facilidade de uso. Pros A facilidade de uso e os recursos da ferramenta permitem que qualquer pessoa sem grande conhecimento de design possa criar e enviar uma campanha de e-mail marketing. Cons Sou usuário recente da plataforma, e ainda não tive nenhum evento que me causou insatisfação, mas estamos prestes a lançar nossa primeira campanha. Alternatives considered [Mailsuite](https://www.capterra.com/p/164512/MailTrack/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing Brevo Porque achei a que a plataforma Brevo foi superior em tudo. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Porque achei a que a plataforma Brevo é superior em tudo. Review Source ER Egbert R. Director Management Consulting Used the software for: 6-12 months ### "WP Plugin Issue but Great Support" June 30, 2025 3.0 Your support is great! I would especially like to give a big kudos to Julia. She is amazing with her consistent follow-up. Julia, even created a video, with personal narration, to walk through some possible solutions. Pros The pricing and the features make Brevo good value for money, especially compared to the other options out there. The free tier is perfect to get started and try out all features before moving to a paid subscription. Could not find this with any of competitors. Cons The WordPress plugin and email automation needs some work. The plugin in particular had some PHP errors and I am still unable to get the Double opt-in to list the correct email templates. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing Brevo The pricing schedule was more affordable and the free tier allowed us to evaluate the solution well. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Became too expensive and less transparent Review Source VS Vlad S. Front-end Hospitality Used the software for: 6-12 months ### "Pleasant experience with transactional emails!" September 20, 2025 5.0 ease of implementation, delivery quiality is outstanding, customization, opening tracking, api usage is powerful Pros Ease of installation and use, transparency on configuration and usage on different project instances with different stacks Cons full control of transactional emails and transparency on all aspects, sendings, api accesses, security checks and configuration of ips/domains whitelists for sending emails Alternatives considered [MailerSend](https://www.capterra.com/p/214665/MailerSend/) Reason for choosing Brevo more friendly and ease of installation, trust by previous projects and suggestions of the collegues Review Source PLT Patrizia Liza T. Teacher and Coach Education Management Used the software for: 1-2 years ### "Brevo is a great tool for your communication." June 6, 2025 5.0 I have had a technical question in the past and I was relieved to see that I got some answers immediately although partially (referring to the domain name). Overall it is a reliable service and meets my expectations. Pros The advantage of Brevo is that it grows both along with your project as in the services offered. It is easy to use and has many options. Before Brevo I had been using mail chimp but Brevo works in a less expensive way, it is faster in screen-viewing and this without losing features. Cons The free version has understandably a limit of 300 mails a day. I find it difficult to match my lists of contacts together in order to make the most out of it. Another issue I had was that I haven't succeeded in matching my domain name/domain related email. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing Brevo Less subscribers, I need al least 1 to 2.000 subdivided in groups. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp caused malfunctioning while loading pages and autosaving - too many times. Then it after years of being free - it changed pricing without allowing a gradual change. Review Source Fernando B. Diretor Information Technology and Services Used the software for: 1-2 years ### "Muito Satisfeito" March 17, 2026 5.0 Consegui converter muitas campanhas em vendas o que já valeu muito a pena o investimento. Pretendo continuar como cliente. Pros A facilidade na construção de um novo projeto. Tem muita simplicidade e ao mesmo tempo fica com visual muito profissional. Cons Ainda não tenho queixas, mas crio que poderia ter mais êxito na entrega dos e-mails aos clientes. Acredito que desta forma teremos mais sucesso. Review Source NH Neil H. Owner Marketing and Advertising Used the software for: 6-12 months ### "Best Marketing List Platform for Small Businesses and Solopreneurs" April 13, 2025 5.0 It has been flawless so far. So many plans lock away important features which means you are in a Catch 22 situation (no automations and forms = no signups = no money to upgrade!) Brevo doesn't do this, so you can build a list without worrying you're losing people. The automations are user-friendly and I have set mine up to really walk me through engagement as I have a complicated workflow (i.e., "Hey Neil, someone signed up from your website marketing list and said they were interested in your course.") I had a panic when I opened a new account without closing the old one. I tested my user journey and thought I had lost all my forms and automations. Support got back to me really quickly and solved the issue (which was of my own making!) I don't have anything bad to say about Brevo. Having tried Mailchimp and Constant Contact, I feel Brevo is much better for small businesses/solopreneurs, and I intend to stick with them and upgrade once I am in a position to. Pros The feature-packed free plan with automations and forms included. Cons Inability to select contacts from a list across pages. So if you have over 100 contacts, and you're adding multiple people to a new list, you have to select people from the first page and move them and then do the same for the second page, etc. It would be faster if you could move to the second page and all the checks stay in place from the first page. Either that, or include an option to include all contacts on one scrollable page. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Brevo I use Constant Contact for a client and their forms are inflexible and poorly integrated with lots of bugs. The sales team are also very aggressive (daily calls) and intrusive (suggesting improvements while I'm still halfway through setting up a campaign). Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp only provide automations and segmentation on their paid plans Review Source LGW Leisa Grace W. Editorial Director Education Management Used the software for: Less than 6 months ### "Brevo for the people- Value for money." October 23, 2025 5.0 I've been using Brevo for several months now and I'm genuinely impressed with what it offers, especially considering the price point. The value for money is outstanding and the free tier alone is more generous than most competitors. The customer support team has been brilliant whenever I've needed help, responding quickly and actually solving my problems rather than just sending generic responses. What I really appreciate is how easy it was to get started. I'm not a tech wizard but I had my first campaign running within an hour, and the interface just makes sense without overwhelming you with buttons and options everywhere. Managing my email lists and contacts has become so much simpler. The segmentation tools let me target exactly who I want without the headache I experienced with previous platforms. The campaign marketing features, particularly the automation workflows, have saved me countless hours and the visual builder makes setting up complex sequences feel straightforward rather than intimidating. The drag-and-drop email builder is clean and intuitive, though I'll admit there are moments when I have to hunt around for more advanced features, but that's a minor quibble. For someone like me who manages a few different projects, the client management capabilities work smoothly and keep everything organised without mixing things up. Overall, Brevo has proven itself as a reliable, professional tool that doesn't require a massive budget or a degree in marketing automation, and I'd happily recommend it to anyone looking for an email marketing solution that actually delivers on its promises. Cons They need to remove the Brevo branding for free and increase the number of emails you can send in each package. Switched from [dotConnect for Mailchimp](https://www.capterra.com/p/10021402/dotConnect-for-Mailchimp/) They got too expensive for what they were offering. Review Source HQ Hugo Q. System Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Good, but there are points to better" January 22, 2026 4.0 This week I had a bad experience, but overall the time I like so much Brevo, easy and fast to configure Pros The price is fair and the navigation is easy for me. I like to much the reports and log to analyse my process to send mails Cons This week, I had problem with to send my company's emails, I just blocked without explanation, I'd like to receive a notification when It's happen Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Brevo I think because de price is better than others Review Source SP Stefano P. Marketing Manager Computer Software Used the software for: 2+ years ### "Unreliable support makes the platform risky for businesses" September 12, 2025 1.0 While Brevo offers some good features, our overall experience has been very negative. The lack of competent and responsive support overshadowed the platform’s advantages. We had to deal with serious operational problems that directly impacted our business, and we felt left alone to solve them. I cannot recommend Brevo for companies that need a dependable partner for their email marketing. Pros The platform itself is quite intuitive, and the campaign creation process is simple. The reporting dashboard is clear, and the automation tools are easy to use. Cons Customer support has been extremely disappointing. In our experience, they were unhelpful, slow to respond, and sometimes provided inaccurate information. A critical billing issue completely blocked our email sending, and the support team was unable to provide a timely or effective solution. For a business, this kind of unreliability is unacceptable. Review Source PR Pramod R. CMO Computer Software Used the software for: 6-12 months ### "Great Email, SMS, WhatsApp and Call platform for selling " June 13, 2025 5.0 Very refreshing, I always like to log into Brevo to work! The experience has been phenomenal so far and will keep using it and upgrading it as our needs grow. Pros Very intuitive UI, well designed and easy to use. The free tier is genuinely free and has all the functionality promised. Try it out for for up to 300 emails a day. The contacts segmentation, tactical conversations , SMS marketing and Call functions and immediate replies are a huge plus ++. Can easily bring your contacts from other CRM. You can also build your email database with sign up forms. A hell of a lot of functionality to get started with. Upgrade as you go. Cons A bit difficult to design email templates or import them from other tools. There are a number to get started with, but many of them don't fit the kind of emails I wanted to design. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[lemlist](https://www.capterra.com/p/173776/lemlist/)[Beefree](https://www.capterra.com/p/231760/Beefree/) Reason for choosing Brevo Easy to use, intuitive, clear a allows you to focus on results. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mail chimp is too expensive for the features it offers. Also pricing variations makes it impossible to manager sustainably. Review Source VR Verified Reviewer President Computer Software Used the software for: 6-12 months ### "Excellent automated email service with great support" November 5, 2025 5.0 This product installed easily, worked as expected and is very inexpensive given the functionality that it provides. Pros Value for Money - this email service has worked well for my Wordpress site over the past 6 months and has been a great value. I began with the free account and upgraded recently. Technical Support - I had one instance requiring tech support. They were very responsive and resolved the issue quite quickly. Cons I have not yet encountered any issues which I would identify as something that would be categorized as something I like least. Review Source Tomas K. CTO Financial Services Used the software for: 2+ years ### "All in one communication " August 20, 2025 5.0 I like this service and will use at all new projects where email or sms is needed. Brevo is place where support, marketing and it meets. Pros Marketing team can change email templates without developers. We save IT resources by using Brevo services. Cons Some navigation is not very clear at beginning, but when using longer everything is good. At sms service maybe need some tutorial how activate service (not technical). Review Source JN Joe N. Dr Joseph Namour Accounting Used the software for: Less than 6 months ### "BEWARE - The credits you buy and pay for are subject to deletion!" July 15, 2025 5.0 The product is fairly intuitive and easy to use. I think it has more potential that what I understand to use, but perhaps having video tutorials would be beneficial. The most upsetting thing is paying for "credits," only to find out that they are "deleted" each month! That is almost criminal in how they do that. I have complained, but have not had my unused credits restored. Pros Great Customer Service and Easy-to-Use product. However, be aware that any credits you are unable to use are automatically deleted on a set-day per month, although you've already bought-and-paid for these credits. Cons The "credits" you purchase do not carry over, so they are "deleted"... even though you bought them and paid for them. This is very upsetting, as there are months where you do not want to send an email blast or there are times when your email list has a quantity that does not lend itself to a "fixed number" of credits, so you automatically are being robbed of something that you bought and paid for. I've used other online products that do not limit your credits... or do not delete your unused credits. This is simply a bad policy that does not serve the customers well and it degrades the entire experience of using this product. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Brevo Simplicity and Ease of Use, as well as perceived value (which wasn't the case when they delete "credits" that you bought and paid for. Switched from [Mad Mimi](https://www.capterra.com/p/140718/Mad-Mimi/) Mad Mimi was a superb product... until GoDaddy bought it and destroyed it. The GoDaddy versions is less intuitive and has problems displaying properly on certain internet viewers (ie: Microsoft Edge, Explorer) as the text re-flows and the images get re-proportioned and everything shifts and moves around. Review Source NR Nathan R. Owner Publishing Used the software for: 1-2 years ### "Great option for small creators just getting into email marketing" July 7, 2025 5.0 My overall experience has been very good. It is easy to set up and use, there are plenty of guides to get you going and fumble your way through things if you are a bit of a novice, and a bit of common sense is all you need to get your emails out. Pros Very easy to use, with plenty of helpful articles that give you the confidence to get the most out of your mailing list. The template and email builder are intuitive and produce great-looking emails for whatever your needs. There is a lot of room for customisation, not just in your emails, but also in your forms and the other elements you need to put together for an effective and professional mailing system. Oh, and the basic free package is great for when you're just starting out and your list is small! Cons Sometimes you are required to click back and forth a bit to do something. For example, when I discovered you can create and move campaigns to folders, I clicked the campaigns I wanted to move, then selected "move to folder", but then had to go back and create a folder - it would be great if there was an option to create a new folder right there. There are a few other instances where this sort of thing happens. None of it is a deal-breaker, but it all adds time. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Reason for choosing Brevo The deciding factor for choosing Brevo was the free plan, which was more than enough for my fledgling business, but the pricing for the next step up was also extremely good value. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Get Response was not particularly easy to use. Review Source VR Verified Reviewer Assessor Jurídico Executive Office Used the software for: Less than 6 months ### "Perfeito para automação e relacionamento! Custo benefício nota mil!" April 2, 2025 5.0 A Brevo manda bem na integração com n8n, facilitando automações de e-mail. A interface é intuitiva e o editor de arrastar e soltar é um dos melhores que já usei. A segmentação funciona super bem e o preço é bem mais em conta que o RD Station. Por outro lado, a documentação poderia ser mais organizadas/abrangentes e os relatórios são um pouco limitados comparados a outras ferramentas que já usei. Pros Amo a integração com n8n! Facilita demais criar meus fluxos de email e cadastros em sequências vindas de diferentes fontes. Interface bem intuitiva e o editor de arrastar e soltar é prático pra caramba, acho que o melhor de todos que já usei. A segmentação de audiência funciona melhor que esperava. E o preço é bem mais em conta que RD Station que era o que eu usava antes. Cons A documentação poderia ser melhor organizada. Passei um tempinho procurando algumas configurações básicas que deveriam ser mais fáceis de achar. Os relatórios são um pouco limitados se comparados com outras ferramentas. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/) Reason for choosing Brevo Integração da Brevo é muito melhor e mais completa Switched from [Kit](https://www.capterra.com/p/175000/ConvertKit/)[RD Station](https://www.capterra.com/p/180098/RD-Station/) Brevo é mais barato, mais fácil de usar e mais confiável Review Source MA Marcos A. Ceo Utilities Used the software for: 2+ years ### "Good and speed" March 19, 2026 5.0 So far, so good! I hope they continue to evolve even further. I just miss better integrations with more networks. Pros They are quick to provide solutions and offer telephone support for Brazilians, perfect! And the representative who assisted me was great too. Cons They are fast, but I believe they could add the ability to also manage conversations from other social networks on the platform. Review Source CC Cloé C. Directrice magasin Cosmetics Used the software for: 6-12 months ### "CRM et e-mail marketing" March 1, 2026 5.0 Je pense que Brevo a un peu de mal à suivre les attentes concernant certaines campagnes… Il n’est pas possible de connaître réellement le taux d’ouverture, les réponses et plein d’autres signaux, que des estimations. Pros J’aime les différents outils fournis par Brevo qui permettent de créer des campagnes de mails marketing et de suivre les données concernant ces différentes campagnes. Nous l’utilisons aussi comme CRM et ça fonctionne plutôt bien. Cons J’étais chargée de faire de l’emailing marketing toute seule, de l’envoi des mails au suivi des performances, mais cela s’est révélé un peu dur pour moi. Review Source FR Felipe R. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Ótima experiencia com a brevo para vendas e marketing" March 25, 2025 5.0 O brevo é um software muito completo e estou muito contente com a plataforma toda e também com o atendimento do time de suporte. Uma resolução de problemas proativa e rápida! Pros O brevo é um sistema bem completo e tem funcionalidades que ajudam muito no marketing. O que mais gostei foi a simplificidade de desenvolver funil de CRM, e-mail marketing e também das automações. Cons A funcionalidade de conversação ainda está muito básica. Seria bacana conseguir enviar mensagens pelo painel de conversação não apenas via e-mail, mas pelo whatsApp também. Além disso, seria interessante criar uma funcionalidade de envio de audios pelo WhatsApp também e funcionalidade de chatbot. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Brevo A Hubspot é bem completa e tem diversos recursos. Porém o valor do plano é completamente incompatível. Com a Brevo eu faço as mesmas coisas que poderia fazer no Hubspot porém pago BEM menos por mês. Acredito que a Hubspot só cobra esse valor pelo nome que tem no mercado, pois por mais que seja uma boa plataforma, não acho justificável o valor cobrado. Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) O foco do RD é vender os planos mais caros da plataforma. Então nos planos básicos é muito limitado, não podendo aproveitar direito os recursos da plataforma. Já na brevo, com o plano grátis já consigo fazer muito mais do que a RD. Utilizo um plano pago na Brevo, porém em alguns módulos está no gratuíto, pois já me atende. Review Source CP Cyndi P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Brevo Usage" March 28, 2025 5.0 I like the CRM and that says a lot because I actually detest doing data entry. However, it's either a CRM or spreadsheet management which feels antiquated. Pros Amenities included like: scheduling Calendar, meetings set up, campaigns/newsletters/email services, and more that I haven't learned how to use as yet. Cons I don't know how to learn it. I can't find tutorials or other support. Asking questions seems to take a lot of time for submission and response. I'm a great self learner but just can't find the systems to do so.However, there are things that are challenging: I'd like to have the contacts displayed in alphabetic order for one thing; finding the 'how to learn how to use Brevo' is difficult. The Help/FAQS doesn't ever have anything useful for what I'm trying to do with Brevo in managing records and finding ways of extracting the right group of clients for needs identification. Just lots of functions that seem so very vital but no way to learn how to utilize other than trial and error which creates lots time and energy to dedicate which cause delays in productivity that equates to ROI. Alternatives considered [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) Reason for choosing Brevo someone else chose the product and i followed their advice Review Source AM Amra M. Director Education Management Used the software for: Less than 6 months ### "Reliable and easy-to-use platform with great support" October 17, 2025 5.0 My overall experience with Brevo has been very positive. It’s a reliable platform that helps me manage my contact lists and send campaigns easily. The support team was patient and helpful throughout the process. I plan to continue using Brevo for my company’s email communication. Pros The platform is easy to use and has all the tools I need for sending professional emails. The customer support team is excellent — they respond quickly and are very professional. Cons At first, the account verification process took some time, but the support team resolved everything efficiently. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Brevo was chosen because it offers a more intuitive interface, better analytics, flexible campaign management, and strong contact segmentation features at a competitive price. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.