# Page 6 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Brevo the right Marketing Automation solution for you? Explore 3439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3439) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 6 - Reviews of Brevo ## Showing most helpful reviews Showing 126-150 of 3439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LD Laura D. Client Success Specialist Marketing and Advertising Used the software for: 2+ years ### "Bravo for Brevo!" April 10, 2025 4.0 Overall, I like for its email campaign functionality, automation email series capability, and targeted email list groupings. Pros is a great email marketing tool with a variety of functionality for many businesses and agencies. Some of our clients use this platform to send targeted email campaigns, and it does a fine job at email list segmentation and tagging for specific audience groupings. Cons customer service/support managers are slow to respond to inquiries and for follow up. Review Source MS Martina S. VP Marketing and Advertising Used the software for: 1-2 years ### "Easy to use email marketing tool" December 29, 2025 4.0 Overall, it’s been a positive experience. is reliable, easy to work with, and fits nicely into day to day email marketing without slowing things down. While the click reporting could be clearer and more trustworthy, the platform itself is solid and practical for running email campaigns at scale. Pros is easy to use and does exactly what I need it to for email campaigns. The interface is clean, the email builder is straightforward, and it’s simple to get campaigns out quickly without overthinking the setup. It’s good value for money and works well for regular B2B email sends without unnecessary complexity. Cons The main frustration is around click tracking. Even when software or bot clicks are excluded in the settings, the click numbers still feel slightly inflated. It’s not a deal breaker, but it does make you second guess the accuracy of engagement metrics when you’re trying to assess real human interaction. Review Source ER Ewa R. Producer Broadcast Media Used the software for: I used a free trial ### "Good news about Brevo" September 12, 2025 5.0 The dashboard is clear, the prices are attractive, and support responds quickly. My first impressions are very good, and I'll be happy to share my thoughts once I start testing . Pros I appreciate the quick contact with the support and their involvement in answering my questions. The account creation process is very simple, and I appreciate that I didn't have to immediately select any payment method. Cons There was no information that all account details must be completed and account must be authorized to use the API. If I had known this, I would have filled out all the details immediately and wouldn't have had to submit a support request and wait for a response. A checkbox with this information should have been displayed. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo I want to do my own tests to see which product suits me better. Also the price is important for me. Review Source SS Sayeed S. CEO Education Management Used the software for: Less than 6 months ### "My Brevo Journey " September 11, 2025 5.0 So far a good experience . i am yet exploring and going slow on my mails to i guess after a while maybe a month or so i can rate my experience better. Pros I have just started using to send across my campaigns to clients . initially faced some problems with Payment not going though , but i should state i had a very pleasant experience with the Customer Support person \[sensitive content hidden\] who handled my query . she helped me through it all over a couple of days till everything was sorted . so that's something that impressed me a lot about Brevo customer support. i have started sending out marketing campaigns and till now i have not faced any trouble . the deliverability is good as of now. the open and click rates are good . Cons till now not experienced any problems , if i do would definitely share so that can work upon it . Alternatives considered [MailerSend](https://www.capterra.com/p/214665/MailerSend/) Reason for choosing Brevo tried and somehow liked the ease of setup along with a very good customer support ( this definitely helps a lot) Review Source VR Verified Reviewer VP Digital Operations Publishing Used the software for: 6-12 months ### "great tool for transactional email" September 9, 2025 5.0 The experience is very good. As mentioned above, everything from setup to management to support has been on point. Pros I use the product only for transactional email. The integration was simple, use is clear, and customer support is helpful Cons I have yet to see any drawback with the platform. Everything is working very well for us and we have been using for 9 months Review Source KB Kent B. Owner Animation Used the software for: 2+ years ### "Great Support From People Who Care!!!" November 19, 2025 5.0 stuck with me and helped me make the changes I needed to, to get my emails flowing again. I felt like they really were interested in helping me solve the issue. Pros I really appreciate that the support people at follow through to make sure the problem is resolved. When they notified me that I had hit my limit I mentioned that my site had been attacked. They could have said OK and left it at that but they helped me make sure that my email was secure. That's going above and beyond. Cons I can't really think of anything I didn't like. Their replies were timely and helpful and they made sense. I understood and knew what to do to resolve my issue. Review Source DA Debi A. Owner Designer Retail Used the software for: 2+ years ### "Fantastic Service!" July 2, 2025 5.0 I have been using it for years and have never had a bad experience. It is very easy to use and any time I have had a problem it has been addressed and taken care of quickly. Pros It is easy to use. When you are not sending emails you can down grade your plan. Customer service is excellent. Cons I would like more choices for templates. It doesn't seem to have as many as I would like and it seems that they have had the same ones for years. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo was easier to use and less expensive. Also had unlimited daily send limit. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) was easier to use and less expensive. Also the one I was using had a daily send limit of 1000 per day. Review Source PSB Paulo Sergio B. Consultor de Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Experiência positiva com a plataforma Brevo" May 16, 2025 5.0 Já usei várias plataformas de e-mail marketing, mas a realmente me surpreendeu de forma positiva. O que mais me chamou a atenção foi a facilidade de uso. Tudo é bem organizado, em português, e com explicações claras nos pontos certos, o que ajuda bastante. Comecei testando o plano gratuito e mesmo assim encontrei muitos recursos úteis que me permitiram criar campanhas bem feitas e eficientes. Isso me deixou confiante e sei que ao migrar para um plano pago, terei ainda mais ferramentas à disposição. No geral, considero a Brevo uma plataforma prática, completa e ideal para quem busca bons resultados sem complicações. Fiquei muito satisfeito com a experiência e recomendo para quem valoriza simplicidade aliada à qualidade. Pros Como destaque: plataforma em Português, Explicação de contexto (?), interface intuitiva e amigável que facilita muito a criação das campanhas! Cons O negativo considerando o plano gratuito: limitação dos envios diários e em algumas funcionalidades. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Ao longo do tempo utilizei diversas plataformas de e-mail marketing, tive contato com soluções de diferentes níveis de qualidade e complexidade. No entanto, com a merece destaque, pelos recursos avançados com uma interface extremamente intuitiva e acessível. Review Source VF Vitor F. CEO Accounting Used the software for: 2+ years ### "good platform" November 25, 2025 5.0 We've been using it for quite some time, more than 2 years, and it serves us perfectly, remaining stable, efficient, and very reliable for our daily needs. Pros Easy integration, cost-effective, large number of contacts, and a very intuitive interface that makes daily work much simpler. Cons No negative points so far, everything has been working smoothly, though small improvements in customization could be welcome. Review Source AM Arman M. Email Marketing Consultant Fund-Raising Used the software for: Less than 6 months ### "Brevo -- solid product, amazing service, nice-but-confusing pricing!" November 6, 2025 4.0 Pros So, we just started working with , but I appreciate their patience with new / onboarding customers and their customer support team. Originally we had been with mailchimp, but Mailchimp was causing too many problems for us and they weren't providing adequate support at all either. The reps at Brevo are amazing, especially if you get \[sensitive content hidden\] Cons I think what I liked least about was the way they outline their subscription payment structure. On their pricing page it's really not clear at all how much it costs, and we ended up purchasing the standard subscription but then realized after 2 campaigns that it wasn't enough to suit our needs, and this wasn't made clear in the description on the pricing page. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) support was much better than mailchimp Review Source VR Verified Reviewer SRE and Senior Manager Higher Education Used the software for: 2+ years ### "Simple, feature filled and cost effective marketing platform." July 12, 2025 5.0 Good one Great Customer Support. I use it for my every campaign. It has improved significantly after transitioning from Sendinblue. Pros Simple and easy to use. Has all good features required for marketing. Great service and Timed Delivery Cons Workflows can be made a bit more simple. SMS pricing should be reduced. Nothing else i can think about. Switched from [msg91](https://www.capterra.com/p/181053/Walkover-Web-Solutions/) not good support and difficult documentation. Review Source JM Jasem M. Software and ML Engineer Civil Engineering Used the software for: Less than 6 months ### "Very satisfied" May 6, 2026 5.0 Pros What really won me over was how incredibly easy it is to use, plus their customer support team is absolutely phenomenal! not to mention their very reasonable prices and their visually appealing UI. Cons To be honest, I haven't run into any real downsides yet. The only minor hiccup I experienced was an OTP code failing to deliver to my phone during setup. However, I reached out to their customer support team, and they had it sorted out for me almost immediately. Switched from [Revver](https://www.capterra.com/p/123400/revver/) We were on a strict deadline and simply didn't have the time to spare for their cumbersome setup process. As Resend was demanding domain verification through GoDaddy, and our Microsoft tenant was experiencing delays in responding, creating a massive bottleneck. On top of these administrative hurdles, we found their core service to be surprisingly buggy, so we made the decision to switch to a more reliable and efficient solution. Review Source JC Jorge C. Digital Strategy Manager Design Used the software for: Less than 6 months ### "Mi primera semana en Breve" December 9, 2025 5.0 En general, me ha funcionado muy bien. Me ayuda a mantener mis campañas organizadas, enviar correos de forma segura y comunicarme mejor con mis clientes y alumnos. Es una herramienta confiable y práctica. Pros es muy fácil de usar, permite crear campañas rápido y las métricas son claras. La gestión de contactos es sencilla y los envíos son estables. Para trabajo diario de marketing funciona muy bien. Cons Los formatos de diseño para el mailing. No ha muchos templates de diseño. y las estadísticas no tiene mucho detalle en los bounce. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Precio y analizar los beneficios. También fue sugerencia de WP SMTP Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) No me gustó el servicio de Mailer Lite, muy restringido su uso. Review Source MA Mike A. Director Financial Services Used the software for: 1-2 years ### "My Personal Review " August 27, 2025 4.0 is one of the best platforms for email marketing, offering excellent value, making it even more affordable. Pros Great Value, Great Customer Support, Great User Interface, Great Email and Campaign Marketing, Great Client Management. Cons The courses could be more detailed and better, and include a step-by-step process. Ease of Use could be improved. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Affordability, up-to-date products, and better trends Review Source GR Gustavo R. Chief Enthusiast E-Learning Used the software for: 1-2 years ### "An e-mail platform I highly recommend" June 5, 2025 5.0 It's a great experience. Truly great SaaS infrastructure solutions (say, e-mail, backup, etc.) are those that you “hire and forget”. has quickly become transparent in my workflows given both its ease of use and general availability – and this is really good! Pros Very generous free plan (300 e-mail messages per day which can not only be used for e-mail marketing, but also for transactional e-mails and SMTP sending). In addition, from my own personal experience, I am happy to report that 's support team is very efficient. Cons For my specific use case, I really can't think of anything I don't like. I'm using primarily to provide the SMTP infrastructure for a number of contact forms I host in my websites. If you're thinking about a similar use case, I truly believe your experience will be as seamless as mine. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Reason for choosing Brevo None of the alternatives had free plans as generous as 's. Review Source RC Ru C. Digital Marketing Strategist Marketing and Advertising Used the software for: Less than 6 months ### "An honest review of Brevo Starter Plan" October 10, 2025 4.0 So far, I give it 4 out of 5 stars. There are other features I need to work with and will only be able to make an assessment of whether it helps my marketing and productivity goals once I use them. Pros The "Send in best time" feature was a game changer for me. The stats included in the reports (the metrics used were relevant and valuable) were helpful. The generous email limits of 5,000. The event tracking is another useful feature. There are other features in the Starter Plan I have yet to use and looking forward to. Cons The UI is simple but unique and took me a few days to get used to it. There could be more specificity in the instructions. Hopefully, when I start using other features it all becomes more user-friendly. Review Source AH Adrian H. CEO Information Technology and Services Used the software for: 1-2 years ### "Brevo Software and Support" September 6, 2025 5.0 One of the most important aspects of any software provider, in my opinion, is the support given to users. offers excellent support, well above just assisting with their product, but with integration to other related products. Pros provides a plugin on WordPress that enables easy integration and setup. There are simple ways to set up forms within the interface that allows sign-up connection without the need to use any other form plugin. Brevo has its own SMTP to ensure forms submitted are received and activated. Cons Unfortunately, for website owners who use other forms for subscriptions or registration are in most cases not easily linked to . This can require using an additional plugin. Perhaps an approach to form builder by Brevo might expand the usage. Review Source GB Gašper B. owner Arts and Crafts Used the software for: 6-12 months ### "Definitely use Brevo!" July 14, 2025 4.0 positive, i would/will recomend it; it's very usable for small and growing companies; pricing is very available Pros easy copy-paste possibility to upload contacts, easy email template creation, campaign reports (so far I haven't been using a lot of other features) Cons free plan could have a possibility of at least a 1000 sent emails a day =) other than that I don't have any con so far Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) we are using it in our company (my employer, not my company) and it's pretty expensive Review Source CB Christian B. CEO Retail Used the software for: Less than 6 months ### "Provides a wide range of Solutions + Outstanding Customer Service" June 7, 2025 5.0 \- It is a platform that offers several tools such as CRM, Email Marketing, Email Automation, Stats, Metrics & KPIs and Chatbot. - You can test it and start using it for free. - Easy integration with Wordpress and WooCommerce stores. - Outstanding customer service. Pros What I liked the most about 's platform is that it provides a wide range of Solutions + Outstanding Customer Service. Cons What I disliked about the platform is that, due to the fact that it is a multi-tool platform, it takes a few hours to learn how to use it well. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo provides a wide range of tools and becomes a 'All-in-One' platform meeting all of our CRM and Email Marketing needs. In addition, it is free to get started with and provides outstanding customer service. I checked reviews and videos on the other alternatives and they weren't very convincing. Review Source DMR Dr Michael R. Executive Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Dr Michael Rothschild " June 22, 2025 5.0 has become a reliable platform for managing multi-channel communications across email, WhatsApp, and SMS. For small to medium-sized businesses, it strikes an ideal balance between usability and functionality. Customer support is generally responsive, and list management is very straightforward. While there’s room to grow in advanced analytics and visual automation flows, the core offering is rock solid. Pros ✅ Pros: What did you like most about ? Clean, intuitive interface for campaign building Strong automation and contact segmentation tools Fast email delivery and excellent inbox placement Great support for transactional email and WhatsApp integration Affordable pricing tiers compared to competitors Cons Cons: What did you like least about ? Occasional delays in syncing contact lists Limited email template customization vs. more advanced tools WhatsApp Business setup requires external verification steps Reporting dashboard could be more dynamic Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Brevo Mainly due to price and ease of function Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Just looked easier and when I tried it for the first time they didn't ban me Review Source JW Jakob W. Consultant Information Technology and Services Used the software for: 2+ years ### "Reliable Email Solution with Room for Better Transparency" October 1, 2025 5.0 has been a solid email provider for my clients. Setup is straightforward, performance is strong, and support is generally very good - though response times can vary. When issues do arise, the team is usually helpful and resolves them effectively. Pros is easy to implement for my WordPress clients, and I really appreciate how quickly DNS validation works through Cloudflare. Deliverability has been excellent, which makes it a reliable choice for both transactional and marketing emails. Cons The main drawback was that transactional emails were disabled without warning, which caused a major disruption for one of my projects this year. A clearer notification system before disabling would be a big improvement. Review Source KD Kaufusi D. Writer Publishing Used the software for: I used a free trial ### "Brevo: A Perfect Fit for My Small Business Needs" June 24, 2025 5.0 Pros What I liked most about is how easy it is to use, even for someone like me who runs a small business and doesn’t have a lot of time to learn complicated tools. The platform makes creating and sending professional-looking emails really simple, and I love the automation options — they’ve saved me so much time! The reports and analytics are clear and help me understand what’s working. Plus, the free plan was a great way to get started without any pressure. Overall, it feels like Brevo was made with small businesses in mind. Cons One thing I liked least is that while shows how many times links in my emails were clicked, it doesn’t clearly show which specific link got the clicks. As a small business owner, it would really help to know exactly which links my audience is engaging with so I can adjust my campaigns more effectively. Switched from [Benchmark Email](https://www.capterra.com/p/71152/Benchmark-Email/) What I liked least about Benchmark is that, for a small business like mine, the paid plans can feel a bit expensive, especially compared to other tools that offer similar features. The cost adds up quickly if you want access to more advanced options or need to send emails to larger lists. Review Source SC Steve C. Owner Legal Services Used the software for: I used a free trial ### "You Will See Your Email Campaign Fly!" June 5, 2025 5.0 After bad experiences with other emailer, I got the best experience. , it’s you and me from here on out! Pros lets you try for free before committing to a plan. It was so easy to set up. I imported an email list with 87,000 addresses and segmenting it to a region was a snap! Setting up my first email with both graphics and styled text took minutes. I was able to schedule it to go out the folllowing morning, but Brevo’s AI would have done the heavy lift of finding the “golden hour” for message to hit my customers’ email boxes. I’ve already figured out how to set a series of campaigns over the next month. When I evaluate at the end of the first month, something tells me I’ll be upgrading my plan to be able to send out email campaigns with greater frequency. Cons I thought it was going to be intimidating. I’m a senior citizen who’s tech familiar, but not a tech whiz. All it took was a few minutes of poking around in the interface and everything made sense. Pure Eureka moment! It’s time to take the training wheels off of your email campaigns and learn to fly. Switched from [Benchmark Email](https://www.capterra.com/p/71152/Benchmark-Email/) They made me jump through too many hoops. Review Source BD Bao D. Founder Computer Software Used the software for: Less than 6 months ### "A Well-Rounded, Affordable Tool for Growing Teams" July 16, 2025 5.0 has been a great all-in-one solution for our small business and startup needs. It's reliable, easy to use, and provides just enough power without overwhelming complexity. While it’s not perfect, the balance of features and pricing makes it a very practical choice—especially for teams who need to do a lot with limited resources. Pros Clean, user-friendly interface that’s easy to navigate, even for beginners. Combines email marketing, SMS, automation, and CRM in one unified platform. Strong segmentation and automation workflows that are intuitive to set up. Affordable pricing compared to tools like Mailchimp or HubSpot. Solid deliverability and reliable support. Cons The free plan has very tight limitations, especially on the number of emails/messages sent - it’s hard to test things properly. Email sending can be slow at times, especially with large volumes. Mobile interface and app experience could be improved. Review Source Samir T. Diretor Comercial Management Consulting Used the software for: Less than 6 months ### "Excelente plataforma" January 2, 2026 5.0 De uma maneira geral a experiência foi bastante positiva. Quando precisei, o atendimento foi ágil e resolutivo. Estou utilizando uma plataforma para programar envio de e-mails marketing para a empresa Maches Radioproteção e vejo que há muitos outros bons recursos a serem explorados. Pros Facilidade de uso da plataforma, interface amigável e disponibilidade de recursos proporcionados para os usuários. Cons Não tive nada que não gostei, em geral a plataforma é muito boa, tanto com relaação a facilidade de uso quanto com relação a quantidade de recursos disponibilizados. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Pareceu mais acessível e mais fácil de se utilizar e mais flexível. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.