# Page 63 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 63 - Is Brevo the right Marketing Automation solution for you? Explore 3439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3439) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 63 - Reviews of Brevo ## Showing most helpful reviews Showing 1551-1575 of 3439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DR Diane R. Projet emailing et enquêtes en ligne Internet Used the software for: 2+ years ### "Délivrabilité " February 21, 2024 5.0 C'est une excellente plateforme pour débuter dans l'email marketing. Le support est réactif. Pros La délivrabilité est bonne, c'est essentiel pour un outil d'envoi. Cons J'ai eu 2 fois des impossibilités d'envoyer des campagnes, la plateforme était tombée. Reason for choosing Brevo Il est possible d'acheter des crédits prépayés. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Acumbamail](https://www.capterra.com/p/195838/Acumbamail/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Je suis spécialisée dans le domaine, je travaille donc sur plusieurs plateformes pour la société ou pour des clients. Review Source Maisarah S. Marketing Executive Telecommunications Used the software for: 2+ years ### "Very impactful in managing email marketing" June 14, 2021 4.0 Pros Sendinblue has a lot of marketing features and options that I truly appreciate. It has everything I need for marketing automation, such as an email marketing and advertising manager, as well as a newsletter builder. The inboxes aid in the storage of a customer's prior email history, allowing us to better service and respond to their requests via email. Cons The customer support department is not as engaged as it should be, they are not accessible 24/7 a day, seven days a week, and it is impossible to have a real-time live chat with them because our companies are in different time zones. Integration with other third-party services, such as Gmail, will help increase the flexibility of our marketing strategy. Review Source JC Jon C. Marketing & Box Office Coordinator Performing Arts Used the software for: 2+ years ### "Solid Platform at an Affordable Rate" October 20, 2023 4.0 Overall, it's been solid, especially for the price. It's hard to beat for a small non-profit. It is adding features and updating so that is appreciated. Pros It is simple to use and great drag and drop interface to create emails. Saving templates makes setting up emails quick and efficient and list management makes sure our emails go where we need them to. Cons Embedding videos has been a problem. They just added the ability to link to a YouTube/Vimeo video but no way to upload a video file at this time. Review Source GC Gianluigi C. Owner Marketing and Advertising Used the software for: 2+ years ### "Great email marketing system for SMBs" November 22, 2023 4.0 Great easy to use tool. Time efficient tool with also option to automate certain flows! I recommend this tool for SMBs. Pros We like the fact that it is userfriendly and easy to manage even though I personally never had any email marketing tool experience. The pricing too is good, there aree different options like monthly versus pre-paid. I havee chosen for pre-paid. Cons The only thing which can be improved in my mind is the editor. The new visual editor is already much better than the one before, however, the visual editor let you drag blocks in a block or before/after a block. This affects the outlining etc. I personally would prefer if we just have one option, blocks after blocks. Review Source PA Pablo A. Desarrollador Program Development Used the software for: Less than 6 months ### "La mejor plataforma para desarrolladores" April 12, 2022 5.0 La experiencia ha sido satisfactoria en el cumplimiento de los objetivos de nuestra compañía. Pros Su fácil manejo, la interfaz es muy intuitiva con el usuario final, adicional que la documentación es muy completa y detallada. Cons Realmente hasta el momento, todo me ha gustado. Alternatives considered [SendPulse](https://www.capterra.com/p/146369/SendPulse/) Reason for choosing Brevo La documentación para desarrolladores es muy completa, detallada y fácil de integrar con otros sistemas. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Porque la plataforma anterior no era fácil de usar, adicional que la documentación para desarrolladores es muy inestable. Review Source BB Benjamin B. Digital marketeer Building Materials Used the software for: 2+ years ### "The Go-To tool to start your journey in e-mail marketing and automation" November 24, 2023 4.0 Very good overall service and user friendlyness. Pros Compared to competitors, Brevo offers great value and functionalities for e-mail marketing. It's fun and easy to use and you get fast and effective help from their helpdesk in case you need help. Cons We struggle with some transactional e-mail flows and extra development is needed to solve this. Such new version release can take more time and isn't sure to get solved very soon Switched from [Flexmail](https://www.capterra.com/p/211683/Flexmail/) Price of the package. And functionalities of course. Review Source GA Gibbs A. Floor Manager & Training Manager Luxury Goods & Jewelry Used the software for: 2+ years ### "A popular application Sendinblue premium use Programming, and coordinate CRM management." August 20, 2020 4.0 My involvement in this application isn't excessively acceptable however it has some extraordinary highlights that help in advanced advertising. It likewise needs numerous highlights, I the highlights are refreshed then it would turn into the best application for email promoting. It's decent that I can send an email to a get gathering or gatherings, depending on what we would wish to endeavor to at that point. Pros Sendinblue premium empowers the business to develop new connections via auto advertising, email promoting, value-based messages, messages, visit client relationships the executives, Facebook advertisements, and retargeting promotions. It's controlled by world-class client groups and offers to evaluate plans. It's developed on me who I somewhat like the completed item - the clean, reliably marked messages that go to my patients to converse with them viably. I like how simple it's to create messages and include contacts. We simply required the best approach to talk with our clients all the more successfully. Cons Sendinblue Premium has awful client support during the underlying phases of actualizing and utilizing their item. This burned through huge amounts of within recent memory pointlessly. It seems a touch interface for fixing templates League. Moreover, we do miss usefulness to arrange ace layouts which might be wont to create new void formats. The simplified highlights are likewise not accessible in this application. Review Source Jose V. Marketing Specialist Program Development Used the software for: 6-12 months ### "Sendinblue makes the best CRM" May 8, 2023 4.0 Overall Sendinblue has offered us everything we were looking for, we have many integrations and we were able to create workflows reliably. Pros Sendinblue has offered us an intuitive user experience that requires no technical knowledge. It has affordable pricing and flexible plans that fit the needs of what we are looking for, making it an attractive option for small to medium scale businesses. It integrates with a variety of third-party applications, such as Shopify, Salesforce, Zapier and others, making it easy to automate and integrate with other marketing systems. Cons We had limitations with sending a limited number of emails per day and lack of access to advanced features such as marketing automation, it needs to be more advanced like other email marketing platforms in terms of personalization. Review Source AG Akram G. chef d'entreprise Computer Software Used the software for: I used a free trial ### "Appréciation et critiques de Brevo" June 3, 2023 3.0 Pros Ce que j'ai le plus apprécié dans Brevo, c'est sa flexibilité et sa capacité à s'adapter aux besoins spécifiques de notre entreprise. Les fonctionnalités de réservation en ligne, de formulaires personnalisables et de gestion de la disponibilité ont grandement facilité notre gestion des clients et des rendez-vous. De plus, l'interface conviviale et l'assistance client réactive ont été des points forts appréciables Cons Ce que j'ai le moins apprécié dans Brevo, c'est le manque de certaines fonctionnalités avancées, notamment en ce qui concerne les analyses et les rapports. De plus, le processus de configuration initial peut être un peu complexe et nécessite une certaine familiarité avec le logiciel. Cependant, malgré ces inconvénients mineurs, Brevo reste une solution solide pour la gestion des réservations et des services Review Source VR Verified Reviewer Junior Software Engineer Computer Software Used the software for: 1-2 years ### "Safe transaction emails" June 3, 2024 5.0 Pros We always had problems when sending emails from our internal software. Messages would bounce and not delivered or would delay too much. Everything was solved using sendinblue (now Brevo). Very easy setup with the API key as well. Cons Setting up DKIM and other security measures still require specific knowledge about security protocols and you might want assistance from your IT department. Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Gmail](https://www.capterra.com/p/202338/Gmail/)[Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source Andrey B. CEO Computer Software Used the software for: 1-2 years ### "Reliability of emailing service and deliverability" June 30, 2021 2.0 Pros We have been using this tool for several cases: transaction emails (notifications and conformations ) for our software service, email marketing campaigns, Analytics&Logs. These tools are very useful for us, as we need to provide various important notifications + instant alerts. Thus, reliability with deliverability is an important metric for us. The system shows about 94% delivered emails, which is a good number. Support is also very good. Cons We often experience issues with the reliability of service. The system got down or degraded each month, sometimes twice per month. So, our notifications were delayed for a couple of hours, and our customers didn’t receive instant emails with notifications. This is not so much important for email marketing campaigns, but for the transactions, this is the #1 priority, especially if you provide your service around the world. Hope, Sendinblue will improve its infrastructure and reliability. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) We had issues with the deliverability, it was about 88-89% plus often obtaining spam rules and didn’t have good guides to sort out it. Sendinblue helped us with the correct setup. Review Source Ismaël Huberson C. Founder Apparel & Fashion Used the software for: 2+ years ### "Sendinblue" November 21, 2022 5.0 It is a very simple platform with a clean interface that makes it easy to use. Pros Sendinblue is a French platform for sending mass emails. It offers a complete tool box for marketing professionals, SMEs and startups to manage their communications and marketing campaigns. The platform integrates email marketing, SMS marketing, surveys, landing pages, analytics and statistics, and social networks. Cons It is a little bit more expensive than Mailchimp but it gives you a lot more features and possibilities. Review Source ES Eero S. CEO Consumer Electronics Used the software for: 1-2 years ### "The best choice when it comes to small business email marketing" February 19, 2021 5.0 The software works well, the price is fair, I haven't had any issues at any point. Previously, I have used another (very popular) software with some earlier projects, and it was a nightmare to find what I wanted from their interface. Send in Blue interface is simple and well-thought. Pros We use Send in Blue to send occasional e-mail newsletters and marketing campaigns. The campaign builder works well; everything is easy to understand. I really appreciate the segmentation possibilities, that are even available for free accounts. Previously, I had to pay a lot to another software manufacturer due to ridiculous limits regarding segmentation and lists. I rather pay for the emails I send. Send in Blue is perfect from this point of view. Cons The software could have more integration options to the other tools I use, but I am aware that those are not the most common so I understand. Alternatives considered [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing Brevo Price and functionality. In that order. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp interface is a UI nightmare, you cannot find anything unless you are constantly using it and remembering the hierarchy of the submenus. Especially some settings are buried so deep that I much rather pay for a consultant than do it by myself. On top of that, there were some (in my opinion) ridiculous limitations when it comes to segmentation, lists and email amounts. I was super-happy to leave Mailchimp behind for good. Review Source VR Verified Reviewer Gestion de la clientèle Broadcast Media Used the software for: 2+ years ### "Gestionnaire d'email " July 9, 2023 4.0 Pros Le nombre de diffusion par jourEt le faite qu'il est professionnelle Cons Les tarifs sur les trois plans qu'il possède Review Source DH Don H. Owner Graphic Design Used the software for: 1-2 years ### "Great UI, rock solid functionality and features" October 30, 2021 5.0 SendInBlue is a swiss army knife multi-tool that gives small businesses access to marketing, FB campaigns, Chat, Transactional, List Management and CRM all in one package. Pros What I love about SendInBlue is the ease of setup. Once you register, you can easily find what you're looking for. We do a lot of email marketing for our law association but do a lot more transactional emails. The SMTP features are easy to find and implement. Cons It's a bit more expensive than Mailchimp but gives your more flexibility. Would be great if you could get to the gallery of saved images easier. I love that you can add live chat to your website with SendInBlue the script is a bit heavy and can slow down page loads. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Broader mix of integrated services and ease of setup Review Source Carlos M. Marketing Marketing and Advertising Used the software for: 2+ years ### "A valuable tool for marketers" February 22, 2023 5.0 Its an important part of every campaign we design and implement for our clients. Powerful, it just delivers what it promises. Pros Its easy to implement, adds value compared to competitors at the same cost. Cons Visual editor could be a bit more flexible but overall it just works. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Similar features and added value at lower cost Review Source XC Xavi C. Marketing Business Supplies and Equipment Used the software for: 6-12 months ### "Perfecto servicio" June 17, 2024 5.0 Pros La automatizazion que tienes a la hora de diseñar los flyers Cons Los reportes que ahora son mejores con la nueva actualizacion Review Source Nujan S. Managing Director Computer Software Used the software for: I used a free trial ### "Okay experiance with sendinblue." September 18, 2022 3.0 There are better alternatives at this price point. Pros It's one of the powerful and free software to run email marketing campaign. Also contact management is also on to the point. Cons We used to use sendinblue before few years. At that time at some point of time we were in the need of SMTP option for transactional emails. But the option for SMTP was disabled by default and we were supposed to request for enabling SMTP and I proceeded with that but my application was never been reviewed or got any response from them and the more worst thing is they still send emails with the title "YOUR SMTP REQUEST IS BEING REVIEWED". Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Review Source Response from Sendinblue December 12, 2022 Hey Nujan, My name is Nadja and I'm part of the Sendinblue Branding team. I'm very sorry you've had this experience with us. Our goal is to support small businesses as best as we can, so I would love to get in touch with you and investigate this further. Would you mind providing us with more details (User ID + contact address) so we can allocate your account and offer support accordingly? You can contact us via this form: https://www.sendinblue.com/contact, open a ticket through your account - provided you still have access or simply use the provided email address to get in touch with me directly. Thank you for your feedback and sincerest apologies. Hoping to hear from you soon, Nadja from Sendinblue CH Clément H. Business Owner E-Learning Used the software for: 1-2 years ### "A great service at a justified price. " October 3, 2022 5.0 Pros Sendinblue is honestly the solution I've been looking for since the beginning when it comes to emailing and marketing automation. It gives you the ability to organize your contacts in a very granular way through their list and tag management. With their marketing automation system, you can send very specific emails to these users and add even more tags based on their actions (opened or read, for example), but I’m not done! You can even "hijack" their marketing automation system to not send emails at all, but instead automatically add tags to your users after a certain action (or inaction) on their part on your website, which could then add them to another marketing automation system... You get the idea, the possibilities are almost endless and if you are looking for the best system to track your contacts and talk to them in a very unique way, don’t look any further. Another very important point is that Sendinblue charges you on the number of emails you send per month, not the number of contacts you have (yes, I'm looking at you Mailchimp). This billing system makes more sense and the ROI is much easier to calculate. Finally, Sendinblue is growing more by the day, and propose now a CRM and a chatbot that I found very effective to convert my traffic on my landing pages. Cons Honestly, there's not much I don't like about their service. The chatbot is expected to become a paid option in the future, and that's a bummer. Their integrations with other services are also not as developed as it can be with other market leaders. Check on your end to see if Sendinblue is compatible with your other critical services, they still have plenty of integrations. Review Source Abigail N. Social Media Specialist Architecture & Planning Used the software for: Less than 6 months ### "A great email marketing automation tool" November 11, 2016 4.0 I use the SendinBlue free plan that allows me to send 9000 emails monthly. I rely on SendinBlue solely for their automation feature (PS: It's still in Beta). It's rare to find a free email marketing service that offers automation which was the reason why I signed up for SendinBlue. I still use MailChimp but I'm starting to find myself using it less than I did before SendinBlue. I used the automation to create a free 5-day email course. The path was simple: Visitor fill form on my website added automatically to a list wait two minutes send welcome email + course brief wait five minutes send day 1 of email course wait 23 hrs send day 2 wait 22 hrs send day 3 (etc...) It was simple to do, all I had to do was create the templates for each email and select them when creating the workflow and tada my course was good to go. I had to validate my account by answering a few questions such as where I got/will get the emails on my mailing list from. Once I sent them a link to the sidebar and fly-in widget on my website for the email course, to prove that I wasn't spamming anyone or buying lists, my account was validated. I wasn't happy that SendinBlue doesnt have a direct integration on Facebook, to include a tab for getting fans to subscribe, so i contacted them on facebook and they replied with a solution. Pros To me the pros are: Free 9000 monthly email send Amazing email automation for email courses etc. Fast and helpful customer support Responsive email template: I tested the emails on my PC, tablet, kindle tablet and phone and it looked great. Cons After I created my email course I received no notification to let me know if someone had signed up to my course or if they had completed the course. I contacted customer support and was told that they didn't have such option on their platform yet so I'll have to manually track my subscriber activities through the contacts section and automation log. I wish the signup form were as fluid and fully customizable as MailChimp's especially the ability to use an image as the header of a signup form. Review Source Response from Sendinblue December 16, 2016 Hi Abigail, Thank you for taking time to share such detailed feedback about your experience with SendinBlue -- it's so helpful to learn from our users! I'm glad to hear that SendinBlue has been a good overall fit for your needs, and we appreciate that you've been in touch with our team so that we can better understand your needs and provide solutions wherever possible. :) I did want to let you know that we have a new tool available in Automation that might be helpful as you monitor your contacts' progress through your course. We recently released a new feature that will allow you to BCC yourself on messages sent via Automation, as shown here: https://drive.google.com/file/d/0B8234zUOM-SJSkhyam5KTC1wQjQ/view. I hope this information is helpful, however please don't hesitate to contact our customer care team (contact@sendinblue.com) if you have any questions. We'll be glad to help! Best, Erin SendinBlue CF Cristian F. CEO E-Learning Used the software for: 2+ years ### "I love brevo and I recommended to everyone " June 21, 2023 5.0 One of the best Pros The automations and the triggers, they have so many that you go crazy trying to use it Cons Everything it’s good for me son I can’t say what I like least Alternatives considered [ZagoMail](https://www.capterra.com/p/211340/ZagoMail/)[Acumbamail](https://www.capterra.com/p/195838/Acumbamail/) Reason for choosing Brevo Someone recommended to me and I tried Review Source BG Beth G. Rev. Religious Institutions Used the software for: 2+ years ### "Sendinblue is a great choice for non-profits! " April 4, 2022 5.0 Pros I am so grateful for the free support for tiny non-profit organizations. Cons Many of those I teach are looking for the "next step" buttons at the bottom of the screen. But that's just a matter of getting familiar. Reason for choosing Brevo In truth, the reason I chose Sendinblue for my enews manager is its logo, which cannot be offensive to anyone anywhere in the world (that I know of)! Certain other providers, not so much. Review Source MB Martin B. Software Developer Philanthropy Used the software for: 1-2 years ### "A short discussion about Sendinblue" May 3, 2021 4.0 I use Sendinblue to send out transactional emails for the platforms I develop on. I stay away from the marketing feature. Pros In terms of getting started to get a mailing server, for free, I don't think you'll find better. Sendinblue is an effective option to automate your email setup, and it's hassle free. If you've worked with API before, this will be no problem at all. Even if you haven't they take care of you with starter templates. Cons The website is incredibly slow. You will sit there just waiting for the page to load, even if it's simple data. Additionally, sendinblue does a horrible job documenting and announcing their own vetting process. I once purchased SIB Credit and had no feedback as to why it wasn't credited to my account. All of the top support docs just told me to look into my account or buy credit. It turns out, you have to contact support to get your account activated. Additionally, there are a few API contact adding handlers that could work a little bit better, and handle errors better. Reason for choosing Brevo Its ease of use. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was more expensive and convoluted in its transactional email feature. Review Source MR Mladen R. Developer Information Technology and Services Used the software for: Less than 6 months ### "Heartfelt recommendation" July 26, 2024 5.0 Pros Everything is very simple to use. The complete platform is friendly. We have our own products that are in sports. We easily connected the system to Brevo. Cons For the last 6 months, I have no complaints since I have been using Brevo Review Source LT Leon T. Web Designer Aviation & Aerospace Used the software for: 2+ years ### "Everything we need and more" March 29, 2023 5.0 We have been using Sendinblue for over 2 years now and couldn't work without it. Has helped us with our email delivery and email campaigns. Makes everything much easier with the two in one place. Pros The ease of use for our team to design and create email campaigns. We can get them sent out in a matter of under an hour. It's also a great tool to manage transactional emails sent from our multiple websites. These can be time critical so is important we have a tool for it. Cons Sometimes when we need it the most the service will go down. This could be several times a month. In terms of features, it has plenty of them. Can't really complaint about that. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo The interface was easier to use and the pricing was better for us. We also like the integrations with out website with Sendinblue Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.