# Page 69 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 69 - Is Brevo the right Marketing Automation solution for you? Explore 3477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3477) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 69 - Reviews of Brevo ## Showing most helpful reviews Showing 1701-1725 of 3477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sam B. Owner E-Learning Used the software for: 1-2 years ### "Sendinblue: No more sleepless nights sending emails!" July 28, 2022 5.0 I built an email list using Sendinblue because money was short at first, but now I really like working with them. Pros The ease of use and the lowest price in the market. Cons Nothing to complan about at this moment. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Lack of flexibility from Mailchimp's side. Review Source Stéphanie C. Consultante Information Technology and Services Used the software for: Less than 6 months ### "Une très bonne solution !" March 16, 2021 5.0 J'ai pu gérer toute ma logique de gestion des inscriptions à mes séquences de formation (campaign automation avec envoi du message de confirmation et lien zoom selon le choix de formation par l'utilisateur, programmation des emails avant et après chaque formation). Du coup, j'ai aussi mis en place Sendinblue pour une de mes activités bénévoles qui avait besoin d'un outil d'emailing. Pros Au regard des mes besoins actuels, je souhaitais opter pour une version gratuite... qui tienne la route ! La proposition gratuite Sendinblue est impressionnante car "elle a tout d'une grande" et couvre vraiment l'ensemble de mes besoins (segmentation, programmation d'envoi, campagne automation, formulaires de mise à jour). Cons Lorsque j'ai souhaité faire une campagne SMS, j'ai été bloquée par le délai annoncé entre le moment où on achète les crédits et celui où ils sont utilisables. Du coup, j'ai dû m'adapter et le faire... à la main depuis mon téléphone ! :-( Un peu plus de templates serait intéressant... mais peut-être est-ce dû à la version gratuite. Switched from [Zoho Campaigns](https://www.capterra.com/p/253223/Zoho-Campaigns/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Après un trop long arrêt d'utilisation.... mes comptes ont été suspendus et je n'ai pu les ré-activer ! Du coup, j'ai dû trouver une autre solution et je n'ai pas eu ce problème avec Sendinblue qui a été en capacité de réactiver mon compte ! Cela m'a permis d'aller plus loin... et je suis très contente de cette opportunité ! Review Source RS Robert S. Business Owner Online Media Used the software for: Less than 6 months ### "The better I get at using Sendinblue, the more I love using it!" March 10, 2021 5.0 Multilingual sign on lists, managing signups to webinars in multiple languages Pros Ease of use and how easy it was to set up the first campaign AND the Zaiper integration. Cons I found the help resources somewhat "shallow". Would like to see master / more detailed descriptions of some of the functionality. Reason for choosing Brevo Simplicity to understand and free test that was so easy to launch a test campaign. Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Zoom inbuilt features did not give me the flexibility and ease of change that I require for my Online Interpreting Agency. Review Source Derek P. Author and Publisher Writing and Editing Used the software for: Less than 6 months ### "Free Transactional Emails for Small Businesses" July 13, 2022 5.0 Pros The most impressive part of Sendinblue is the 300 free transactional emails a day. This is way more than most small businesses will use in a day. I average 5 a day. So the fact they let you set up free and secure SMTP emails for your website is incredible. I appreciate their WordPress integration and the ability to set up test emails through servers such as Plesk. I switched from shared hosting that uses phpmail to a better hosting on Plesk, but I wasn't receiving emails for months because nobody at my hosting company told me that I had to set it up on my own. Lo and behold I figured it out, and several articles and plugins recommended Sendinblue. I was reluctant to try it, but when I saw their free option I decided to go for it. I'm glad I did. Now that it's set up, it's working perfectly, and my contact form and other services on the site, such as sales emails, are working as they should. Such a great service. Cons I can't think of much I dislike about it. It was a bit tricky to set-up the first time, but I followed their guides and got it done. Reason for choosing Brevo Sendinblue had the highest amount of recommendations online, so I gave it a go. Review Source MK Marita K. Graphic Designer Entertainment Used the software for: Less than 6 months ### "A versatile tool for well-designed, mobile-friendly e-mail marketing" January 10, 2022 4.0 Pros Sendinblue offers superior editing of the e-mail layout without involving a custom coded template. E-mails can have multiple columns with separate buttons for each column, background images for the entire e-mail or just a section of the message as well as the possibility to divide the e-mail into sections with different background colors. As a designer, this allowed me to create truly attractive and engaging e-mail campaigns for my company – and to make sure they were equally legible and compelling on mobile. Cons It would be useful to be able set different default font colors for different e-mail sections. If the default font color for the email is black and I want to use a dark background for a section of the e-mail, I keep having to change the text color for each text field in this section. It would be useful to be able to define text colors for light vs. dark background for the entire e-mail, so I don't have to do it for each individual text field. Dark mode-customization is currently missing. I would like to be able to check how our e-mails read when a user is browsing e-mails in dark-mode, and to make certain color changes to ensure legibility whenever dark mode is in use. Alternatives considered [Omnisend](https://www.capterra.com/p/153508/Omnisend/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/)[Smaily](https://www.capterra.com/p/185848/Smaily/) Reason for choosing Brevo Ease of use, similarity to previously used e-mailing tool (Mailchimp), design versatility and mobile optimization. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp had offers very few options in customizing e-mail through their WYSIWYG-builder, limiting the e-mail design. Mobile optimisation options were even poorer. Review Source Arika N. Manager Financial Services Used the software for: Less than 6 months ### "Best email marketing tool" October 25, 2022 5.0 We wanted to increase leads through email marketing. The only reason for this was we already had millions of subscribers to our platform but monetization was a problem. This is were email marketing sequence of Sendinblue helped us. Pros 1\. Sendinblue helps you can create custom workflows for email campaigns2. You get in-depth analytics for customer interaction in beautiful charts3. Broadcast feature helps you send thousands of email with a single click4. Has a chatbox feature as well Cons There is only one area of improvement and that is enable A/B testing within the platform. Review Source JAS JOSE ANTONIO S. EMPRESARIAL Wholesale Used the software for: 2+ years ### "MUY EFICAZ Y FACIL DE USAR" July 25, 2024 5.0 Pros Lo fácil e intuitivo que resulta su manejo Cons Escasas posibilidades en diseños de textos. Review Source MC Michael C. director Higher Education Used the software for: 6-12 months ### "Impossible to contact " August 18, 2023 2.0 Very poor Pros Absolutely great to use, unfortunately no customer support or help in any way. Cons No contact or accountability, no communication or help at all Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Recommended but it was a bad one Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Was told it was better Review Source Response from Sendinblue August 23, 2023 Hi There, I am sorry to hear about your experience with our platform. So that we can look into it and assist you further, could you please share the ticket id and email address associated with your account? I look forward to your response. Regards, OS Omar S. Gerente Telecommunications Used the software for: Less than 6 months ### "detalles del producto" September 29, 2022 3.0 Bastante bien, aunque hay cosas para mejorar Pros Que se pueda hacer una prueba gratis y asi poder conocer el producto. Cons Hay cosas para mejorar y no se si las demas versiones tienen lo que uno necesita Reason for choosing Brevo me da la posibilidad de probarlo, antes de comprarlo Review Source Response from Sendinblue December 12, 2022 Hey Omar, Thank you for your valuable feedback, it really helps us improve! I'm happy to hear that Sendinblue already has some features and qualities you're enjoying. Regarding functionalities that you're missing, I would love to get in touch with you and offer support where needed, especially since we're always adding new things. Would you mind providing us with more details (User ID + contact address) so I can allocate your account and gather more insights? You can contact us via this form: https://www.sendinblue.com/contact/, open a ticket through your account or simply reach out to me directly via the email provided. If you're interested in knowing what our other plans offer, check out our pricing page: https://www.sendinblue.com/pricing/ Thanks again for your feedback. I can assure you that we're working on our product and service continuously. Hoping to hear from you soon, Nadja from Sendinblue KM Kelly M. Entrepreneur Apparel & Fashion Used the software for: Less than 6 months ### "The most useless email marketing company out there! " March 29, 2019 1.0 This is the worst and most deceptive company I've ever experienced in the email marketing world. I have multiple online eCommerce businesses and I decided to try moving one over to SendInBlue from Mailchimp. I have a very clean and legitimate list of contacts (14500+) that was all organically gathered directly through my website, many of which are actual past customers with purchases! I was "approved", so I purchased their plan, and sent out my first campaign. This "approval" means absolutely NOTHING! My campaign stopped at 500 sends (yours will too) and if you don't meet their 12-15% open rate within 36 hours, they will steal your subscription money, and suspend you from being able to send, period. They do not tell you ANY of this beforehand, and they do this intentionally so that they can steal your first months subscription money! This is legitimately their business model. In order to actually USE their "service" (which is nothing at this point) you have to go through a lengthy and EXPENSIVE process of setting up your very own dedicated IP! What's the POINT? Disgusting. They're the most crooked and irrational company I've came across in a long time. I understand wanting to protect your IP's dignity, but you're throwing away and robbing the WRONG customer here. I have a fabulous open rate verifiable by MailChimp, with abundant evidence of such. I gave them MANY opportunities to correct this issue before seeking further action, and leaving appropriate reviews. Pros Absolutely none. It's a useless company that lies and withholds all of it's requirements and practices, and will result in most people being completely unable to use it even with beautiful, clean, legitimate large lists. (Especially those with large lists) Cons Deceptive practices. Lies. Required 15% open rate on the first 500 email sent within 36 hours. (Any large list won't get that rate) They do NOT send to your whole list, only to a random 500. Then most emails end up in the spam folder. They shut you down after 36 hours if you don't reach their open rate requirement , steal your first months payment, and make you unable to use their features. The ONLY solution is to purchase a dedicated and complicated IP, this is a lying, deceptive company and the price does NOT accurately reflect anything. Nobody with any sort of larger sized legitimate eCommerce mailing list will be able to use their service. But they'll be happy to take your money so you can find that out! Review Source SS Shreyansh S. Marketing Operations Staffing and Recruiting Used the software for: 1-2 years ### "Sendinblue shows that every good tool is not expensive" November 15, 2022 5.0 Pros Campaign creation is too easy & it just takes 3 steps to create a campaign, plus the automation works fine. Their analytics is quite good although not exactly accurate. Cons The email body creation is buggy & feels very outdated. I use rich text editor & the line breaks don't work perfectly. Alternatives considered [Sender](https://www.capterra.com/p/139770/SENDER/) Review Source Anmol K. Marketing manager Computer Software Used the software for: 6-12 months ### "Email marketing for small budget " March 9, 2020 4.0 I have had a good experience but I wouldn't call it the best. Given a smaller budget we have, we are kind of stuck with them. Pros I like the account management service that you get with the enterprise solutions. You get a representative who is attached to your account and works With you closely to help with all deliverability agendas. Cons Their customer support. Their customer support is pretty bad and one the worst issues I face. They operate only during specific times during the week, which may often not work well even for companies those who are based on the US. Secondly, it seems like they're always flooded with calls so you can't get to them on the first call, almost always. Then on top of that they don't return your calls when they're unavailable. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Pricing was the biggest reason. Moreover, they promised services that seemed at par with the comparison. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) We wanted all our email capabilities under one roof. SendinBlue seemed like the best option to go with. Review Source Liliane A. Ceo Research Used the software for: Less than 6 months ### "Aplicativo que facilita no dia a dia " June 11, 2023 5.0 Tenho uma ótima experiência nesse aplicativo, ele compre o que promete, facilitando o meu dia a dia Pros É muito fácil de utilizar além de trazer retorno Cons Nada, tudo maravilhoso , sem explicação pra esse aplicativo Review Source SR Sotheary R. Digital Marketing Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Best Email Platform Yet" October 12, 2022 5.0 Overall experience with Sendinblue has been positive. The platform has gotten better over time in the last couple of years and that's something that makes me want to stick with them. Pros This product is easy to use and convenient. Love being able to add as many contact columns as we need to and customize the email with names, etc. Looks sleek and aesthetically better than a lot of the other platforms like constant contact. Cons There isn't much to not like so far. Any concerns or issues I had before was solved over time. One example: I wasn't able to use GIFs in the emails before and now I can. The only other downside is one that I know they had to follow was protecting open rates of recipients due to privacy crackdowns. Wish we could get better info on the success of our emails but we get it. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp gave limited amount of lists we were allowed to upload. Our email lists change often so being able to upload and label as many lists as we need has been important. Review Source Varsha G. Marketing Analyst Alternative Medicine Used the software for: 1-2 years ### "Best Price Email Marketing Software With Outstanding Results" August 29, 2022 5.0 my overall experience is great when I am talking about ROI from sendinblue tool. I have generated new business by sending email marketing campaigns, offer updates, transactional email. Pros One of the most like feature is creating of email list, email subscribers, transactional email setup and more about campaign layout setup, schedule marketing campaigns and create own template. Second I like their delivery process that is at best delivery rate I have experienced. Cons Somewhere I found whenever their any issue comes in my account, the SendinBlue team block account and then the same account cannot be used even we have some credits in account. Review Source VR Verified Reviewer Software Engineering Marketing and Advertising Used the software for: Less than 6 months ### "Sendinblue - so cool and easy!!" June 7, 2020 5.0 The overall experience with them is great, I always discover new things and manage to give the best for myself and my clients. I'm glad I'm leaning on a strong, veteran company that knows how to respond and feedback on every action I take. The good support network gives me the confidence that I can continue to grow and grow together, in the businesses I do and the services I offer to other businesses. Pros I just love them! The amount of features offered, the great support, on each question answer, and plenty of resources for self-learning. I use their API with node.js and it is easy and intuitive and also their interface is very nice and short processes. The feedback I have for every action I do is great. Cons the support RTL for Hebrew and Arabic lng's in the SMS not exist at all, and the text editors needs some more adjustments in order to keep it easy. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo the aPi expose alot of features that those needed to be done by hand. Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) pricing and the API options - I needed some other things like advanced search. Review Source WZ Wulfert Z. Marketing Online Media Used the software for: 6-12 months ### "Use of SendinBlue" November 9, 2022 2.0 The system should help us in our email and marketing automation strategy. It doesn't. It's mostly in the way. Due to all the technical problems with the mails, our credibility of our customers is completely lost. Thanks to Sendinblue. Pros The positives do not out weight the negatives Cons Biggest disadvantages are: SendinBlue has built a black box that has a life of its own. The system blocks us after almost every sending. Because the system finds the CTR too low or because we add new addresses of newsletter subscribers. Very strange because that is the intention of the system. Often certain functionalities do not work and the first line helpdesk cannot solve it. Then it takes days for technical support to resolve it. Clickable buttons do not work in certain email platforms (e.g. Gmail). If you are considering it, take a dedicated IP address, otherwise you will go crazy with this system. We are moving on to a different system. Review Source Response from Sendinblue December 12, 2022 Hey Wulfert, Thank you for your valuable feedback, it really helps us improve. I totally understand your frustration and would love to help. I'm sorry to see you go and if you're open to it, you can message me your account ID and/ ticket number and I will assist as best as I can. Thanks again for your review, I can assure you that we're working on our product and service continuously. All the best, Nadja from Sendinblue SL Simon L. Managing Partner Information Technology and Services Used the software for: Less than 6 months ### "Email Marketing " July 22, 2024 4.0 Easier as i get more familiar still not using all features Pros Simple to use without training for IT literate person Cons Lack of social media marketing would be nice as would membership portal or tiered signup to supplement signup Reason for choosing Brevo Integrated with WP for newsletter sign up Review Source KB Kristiana B. Co-founder E-Learning Used the software for: Less than 6 months ### "Perfect for email marketing needs" March 8, 2021 5.0 Pros • The academy learning course, especially the sections on GDPR; saved time on researching what's required for compliance elsewere • The new '2020 drag and drop' email builder (currently in beta) is a massive improvement on the previous; I'm glad they've relaunched. It's nice that they're working to better the product. • It's just great, does what it needs to do for an affordable price Cons • Unsubscribe page doesn't allow much editing and is super old-school • It's very confusing for a new user what's the difference between templates and campaign emails; took a while to figure and appreciate the differences Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The plan was better and manages the contacts better in our opinion. Review Source AH Andy H. Owner Information Technology and Services Used the software for: I used a free trial ### "Great email product, best free option available" October 19, 2022 4.0 It is fast and friendly overall, not quite as intuitive as some other email marketing products on the market, but not far off the best, with certainly the best subscription model for the functionality, and great delivery rates. Pros I love the fact that you have unlimited contacts and up to 300 emails a day that you can send during the free trial to get a proper feel for the software and whether the results will justify the cost of buying it. Cons This is a minor gripe, but I felt the design interface has a few things lacking, or perhaps just hard to find, and in that respect, Mailchimp beats Sendinblue by a nose, but I know Sendinblue is constantly developing and there is nothing serious holding me back from using it to send email campaigns Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Better design interface that Outlook, better subscription model and free trial than Mailchimp. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp free trial had too many restrictions, so I couldn't use it properly or see results before having to purchase. Review Source SM SERGIO M. VENTAS - MARKETING Retail Used the software for: 2+ years ### "Facilidad de manejo en el diseño de las campañas y en la importación de nuevos contactos" November 24, 2023 5.0 En general muy correcto en el uso y hasta ahora los contactos con soporte que hemos necesitado también correctos Pros La agilidad y posibilidades en la maquetación Cons No poder incluir archivos adjuntos en los envíos de e-mail directamente en la plataforma. Y no poder incluir que es un gif animado, o al menos esto no hemos visto la posibilidad. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo La oferta de pack nos encajaba mejor que en otro proveedoores Review Source MS Mehul S. Directot Information Technology and Services Used the software for: 6-12 months ### "Fraud company " March 21, 2024 1.0 Pros Dashboard is neat and the Ui is very easy to use Cons \-Fraud charges every month - Account got hacked due to them - Sometimes money is deducted thrice - Poor customer support Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Review Source AV Anil V. IT Officer Education Management Used the software for: 1-2 years ### "Go To Solution for Transactional Emails" October 5, 2022 5.0 We wanted to solve two business requirements 1) Bulk Email Sending eg. pay receipts, paid invoices to suppliers, overdue fee statements to parents. 2) Scanning Documents to Email Pros The free plan allowed us to test the application before committing. The setup was easy and quick. The reports helped in visualizing the deliverability. The after sales technical support is awesome, with most queries answered withing twelve hours. Cons No sure if it's a con, but master password cannot be read once hidden. In this scenario, if we have configured several applications/devices to use the same login credentials, and we decide to add a new device/application, if we have forgotten the password, new passwords have to be generated and all other devices/applications would have to be reconfigured. So, make sure the password is kept in a safe place. Reason for choosing Brevo Sendinblue offered easy and quick setup without jumping through a lot of hoops. Also, the free tier helped in testing the product. Review Source Sarah Bernardina B. Owner Information Technology and Services Used the software for: 1-2 years ### "Email Marketing Made Easy" November 22, 2019 5.0 So far SendInBlue is still my favorite email provider above anything else. You can start from free and can only upgrade when your audience grows. Pros This Email Service Provider is my favorite one. When I discovered about this I was able to like the functionality of this tool. The easy usage, how it works, how the app is designed for easy usage. Everything is great especially for beginners who wanted to apply email marketing on their websites. SendInBlue also has this pay as you go scheme so poeple who has limited audience can only purchase or take action depending on their need. Cons So far what I don't like is how a form is designed. Just based on my perspective of designs. I hope there are other options on how to design a form that will look like more professional. The output is so big at times and so hard to adjust on websites especially if websites are designed for mobile friendly. Also I hope there is an option for adding a button then when the button is clicked will popup the form. So far it's all about the design embedded on a website is what I don't like. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo So far MailChimp is more friendly on connecting to apps like jotform. There is no option in Jotform to connect in SendInBlue. While Convertkit has more professional form designs than SendInBlue but the price, I still goes to SendInBlue. Review Source VLL Via Laine L. water station owner Retail Used the software for: Less than 6 months ### "perfect and extravagant for small businesses!" June 22, 2022 5.0 i was lucky that i discover this kind of software. having small business is not easy and sendinblue help me in many ways that make everything so easy! Pros For my small business, I use it every day. It's simple to set up, acquire data from, and adjust in accordance with the reports i can get. Given that the functions it offers are quite sophisticated, it truly gives excellent value for the money as email marketing software. They've incorporated some nifty features that are incredibly beneficial for small businesses like mine as they optimize email campaigns, such as advanced email automation, segmentation, personalisation, and landing pages and forms that are designed to boost conversions. Overall, the software was user-friendly and simple to use. Cons Sendinblue has sent numerous campaigns, experimenting with various formats and schedules. The app can occasionally be sluggish due to an increase in users, but overall using it was a great experience. Just keep making improvements, and the software will soon be nearly perfect. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) for better feautures and experience. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.