# Page 7 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Brevo the right Marketing Automation solution for you? Explore 3439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3439) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 7 - Reviews of Brevo ## Showing most helpful reviews Showing 151-175 of 3439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL JodiKay L. Director of Customer Relations and Reservations Hospitality Used the software for: Less than 6 months ### "Great things all around! " October 8, 2025 4.0 Pros The drag and drop editor has alot of features which I gladly use. It's simple to understand and use as well. Cons You will need to get pass the initial set up of everything, the branding and all that especially if you're managing multiple brands, but once you do its pretty simple Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo Price & other reviews were a factor. I was in a bit of a time crunch and this was the easiest option and most affordable. Switched from [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) HTML is glitchy and they don't accept all tags which was hindering me. Review Source RR Raquel R. Consultant Non-Profit Organization Management Used the software for: Less than 6 months ### "Intuitive Email Marketing Platform!" June 10, 2025 5.0 So far so good! Great free Brevo Academy courses with certifications. I was able to jump right in and start using. Pros Very easy to edit email campaigns, templates, and automations! Excellent support with a real live human! And easy to test run everything before full send. Cons The unsubscribe on transactional emails blocklist work flow. But! I understand the logic behind having two separate blocklists. I think an update profile or custom unsubscribe will fix our current dilemma Review Source BT Bruce T. Pilates instructor Health, Wellness and Fitness Used the software for: 2+ years ### "It's worth what they charge" February 10, 2025 5.0 I can fall back onto my experience with HTML coding. This avoids my having to learn, and then re-learn, the software interface at every new software iteration. Thus, I can turn a weekly blog page into a newsletter campaign with a degree of automation, and then get on with what I love doing: helping people be fit, healthy, and happy. Pros Everything works. There is vast and intricate functionality, yet somehow, this semi-retired fitness instructor and blogger can still create and send campaigns regularly, as well as manage lists and much more. Unlike other email services, the user interface makes it possible to do quite tricky things like setting up and updating spam prevention, and so on. Cons The price for this very small timer publisher. This does not stop me, however, because from experience of other services, cheap comes with headaches and difficulties. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo Good expert reviews and user feedback -especially regarding my desire for ease of use reputation and reliability. Switched from [eSputnik](https://www.capterra.com/p/151483/eSputnik/) Note: I did not use the above provider. I consider it unethical to criticise former service providers in public. Frustration with the previous service's interface. Not intuitive. Not complying with common website layout and operability patterns. Workflow relying upon opening and closing different web pages (like - everything was all over the place), so had to re-learn the layout and workflow every time. Review Source ND Nick D. General Manager Hospitality Used the software for: 1-2 years ### "A great platform - very helpful customer care" May 4, 2026 5.0 Overall it was great. I really appreciate the prompt customer service and response. They were very understanding and helpful. Pros This is a great way to reach customers and potential customers. The interface was easy to use and self explanatory. I liked that I could try it for free before going deeper with a paid account. Definitely one of the most simple and easy to use mass marketing email platforms I have seen. Cons I don't love that you get rolled into a subscription when you upgrade. In terms of customer or client lists, I didn't understand that section but quickly got around that with the email all function. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Brevo Highly recommended online reviews. Price was very competitive. Review Source ES Elia S. Owner Real Estate Used the software for: 2+ years ### "The Best Autoresponder in 2025" March 9, 2025 5.0 Brevo has been a game Changer for me with us building our email list of Real Estate Cash Buyers and sending Properties every week this is what I was looking for since 2000 Pros this is one of the best ane easy to use autoresponder i have used very professional and easy access i use every week to send emails and that its free and also a paid version i advise all my friends. Cons well whats not to love as of now I love everything including the AI feature and Text Blast which I Just Notice. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) it was much complicated using there software. Review Source JT Jeff T. Owner and Lead Designer Marketing and Advertising Used the software for: Less than 6 months ### "The Best Email Marketing Company PERIOD" March 14, 2025 5.0 So far, 10/10 would use again. I would recommend to any small business owner who needs to organize email lists, collect leads, send marketing emails, schedule meetings and even more. This service has been a blessing for me! Pros The ability to do everything that MailChimp charges for and more. Cons Only thing I can think of is that I am dying to upgrade (because I love you guys) but you don't have anything extra I need. Alternatives considered [Daily Connect](https://www.capterra.com/p/180141/Daily-Connect/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Brevo I tried several products and ended up canceling all of them and sticking with Brevo. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) MailChimp starting charging and the lowest tier with 500 emails was $300+. I cannot be a part of that. Review Source ED Emilie D. Founder Marketing and Advertising Used the software for: 2+ years ### "Amazing customer support !" October 15, 2025 5.0 I recommend! My overall experience with Brevo is very very good. I think the value for money is amazing! Pros Very good value for money, Amazing customer support (I rarely meet such rapidity and efficient support), it is quite easy to use. Cons Lack of functionalities, especially with forms which does not give all what I want: example: hide to existent client option. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Brevo I use both for my client. I overall prefer Klaviyo but Brevo is cheaper and european. Review Source UG Ulysses G. CTO E-Learning Used the software for: 1-2 years ### "Brevo Review from a Small Business Perspective" July 13, 2025 5.0 Brevo continues to work well for us. It's not necessarily the flashiest or most advanced email marketing software on the market, but it's consistent, improving, and fits our current needs. For a company like ours with a large contact base and varied use cases, it's helpful to have a platform that handles multiple tasks under one roof. We’re looking forward to exploring more of its features in the near future as we scale. Pros We've been using Brevo since its Sendinblue days, and I appreciate how it has steadily evolved over the years. It's become a reliable platform for our transactional emails, automations, and newsletters. What I value most is the ease of contact management—it’s been great having all our subscribers in one place, especially with the volume we handle. Their automation tools are solid, and the platform overall feels stable and dependable. Cons While the platform has come a long way, email creation still feels more cumbersome than on some other marketing tools. The editor, though improved, could be more intuitive and streamlined. I also think there's room for growth in integrating more useful AI features—while some tools are available, we haven’t found any compelling enough to integrate into our workflow just yet. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Eemail marketing that didn't hold as much contacts as we were hoping, but over all mailchimp is a good email provider no complaints, just wanted change. Review Source RA Rodrigo A. technical director Real Estate Used the software for: Less than 6 months ### "Review of Brevo by a small/medium business owner." February 11, 2026 5.0 My experience was good, so much so that I'm still using it and don't intend to change, especially since once you're in, it's better to stay in the same ecosystem. But I like it. My real problem is with the professional plan, which is very expensive for those who aren't large companies. And it's not worth the price they charge. There should be an intermediate plan, but no, they structure it in such a way that many good features are locked into the professional plan. Pros It's easy to use and learn how to run marketing campaigns. From my research, it's the best option for small and medium-sized businesses. And I don't like RD. Cons The discrepancy between the affordable plan for ordinary people and the professional plan, which is very expensive and not worthwhile for small and medium-sized businesses, is significant. Review Source AE Assia E. Responsible of Design and Comunication Department Events Services Used the software for: 1-2 years ### "The best in the market" October 15, 2025 5.0 Much better than other platforms we've used before, truly you get your value for your money. Their customer service is very attentive and quick to solve all your needs. Pros Very easy use for anyone, amazing customer support, very quick and solve all your questions. The campain stadistics are really helpful they are perfect for learning what really your clients like recieving and catches their attention. Cons Everything is great, we haven't much of an issue, maybe just that we were paying for a plan that we were not needing, it would've been nice to get feedback and a warning that we do not need it and how we can change to a better one for our business. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The price on the other product was way too high for our needs Review Source MA MdZaki A. Mobile and Computer Accossiriese Retail Used the software for: 6-12 months ### "I have shared my experience after using Bravo." October 21, 2025 5.0 Bravo is a very old email marketing company and I have been using it for a long time and the customer support is very good. I did not miss anything in Bravo and if I ever needed help with anything, I was helped very fast. Pros Bravo's services and managing all its services are very easy and the website also works very fast. thannks brevo Cons Phone Calls What I like least about the phone call service you provide is this, I like everything else, thank you Bravo Review Source DrJohnCobin C. Manager Computer Software Used the software for: Less than 6 months ### "Disgruntled but good CS" April 29, 2026 4.0 Lots of service interruption due to internal policy of Brevo not clearly explained before purchase.!! Pros Customer service is great with Isabella. The platform is easy to use if it were useful for what I wanted. Cons I signed up because I want to do mailings to thousands of Baptist churches and hundreds of others for my businesses. But I found that you do not permit such things. I ended up asking myself why I bothered signing up. My hosting plan allows that limited level of SMTP server for free. Review Source DJF Dr. Joseph F. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Brevo is the best so far" November 14, 2025 5.0 I use it for my own corporation, as well as a non-profit that I manage. It just works very well. I have used other email services, and Brevo is the best so far... Pros Very functional, everything works as it should. Fast and easy to use. Good looking emails and good reports. Cons I am using the free product, because the cost seems high for a non-profit that does just a few emails a year to a couple of thousand prospects. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Brevo Looked like the best option based upon what I looked into. Switched from [Benchmark Email](https://www.capterra.com/p/71152/Benchmark-Email/) Email prep was much more tedious and they changed the policy to make the free product useless to us. Review Source RN Raydon N. Social Media Manager Online Media Used the software for: Less than 6 months ### "Excellent Customer Support and Reliable Email Marketing Solution for Growing Startup" July 29, 2025 5.0 Brevo has been a reliable partner for our freelancer marketplace's email marketing needs. The combination of robust functionality, fair pricing, and exceptional customer support makes it an excellent choice for growing businesses like ours. While there are minor areas for improvement, the platform delivers consistently on its core promises and provides the tools we need to engage our freelancer community effectively. Highly recommended for small to medium businesses looking for a comprehensive email marketing solution with excellent support. Pros Outstanding customer support team Excellent deliverability rates Competitive pricing with generous free tier Strong automation and segmentation capabilities Good integration options for platforms like ours Cons Occasional minor bugs in new features Advanced workflow setup could be more intuitive Limited template customization in some areas Reporting could be more detailed for advanced users Review Source AA Aditya A. Dev Education Management Used the software for: 2+ years ### "Best for automation | Slightly on Costlier Side" January 26, 2025 5.0 When they changed from SendInBlue to Brevo, I had to go through a massive learning curve considering the changed UI different logo and almost every function getting changed. It was a bit jarring for me, considering I only visit their site occassionaly (most work is automated). Apart from that, the new UI is incredible, everything is smooth. I especially love the email customer support they have been among the best. I have used SendGrid, SendPulse, MailGun, etc. they really have a must better support and documentation setup compared to others, highly recommended! Pros Marketing automation is by far the most useful part of Brevo. I have been a customer for Brevo for about 4 years (earlier it was called SendInBlue). I am able to integrate it with my WordPress site, use robust APIs and SMTP to send transactional mails, schedule emails, build campaings, and also use there dashboards/insights to analyse/improve my emails. It is a really solid tool for outreach, cold emails, retargetting, and more. Cons My business is volatile and it is difficult to forecast requirements, as a result I always prefer Pay-As-You-Go plans, I have found those plans to be quite bad and relatively expensive. I believe that they can better incentivize those plans or offer proper carry forward on monthly plans to motivate people like me. Alternatives considered [SendPulse](https://www.capterra.com/p/146369/SendPulse/) Reason for choosing Brevo I considered SendPulse largely due to its cheaper cost, but ultimately the better tools and reputation of Brevo won me over. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Brevo offers MUCH better UI, more robust features, and has a far better customer support for emails. Review Source Sue T. Operations Director Information Services Used the software for: 6-12 months ### "The go-to marketing campaign tool for small businesses" August 1, 2025 5.0 Excellent, five stars all round. It's an easy system for campaign marketing, especially the automation processes. Pros The simplicity of the interface and how very helpful customer support is if I have any queries. The email management system and spam filtering is exceptional. Brevo is also very good value for money for a small business. Cons There are perhaps a few extras that Brevo could incorporate into their system, however they are very proactive in adding or considering adding features to their existing platform. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo More flexibility over number of contacts and emails without breaking the bank Review Source Ultan B. Owner Legal Services Used the software for: 1-2 years ### "A seamless customer experience with all issues resolved promptly." October 30, 2025 5.0 A great customer experience specifically because I got to speak to a human when I made contact. Great product with excellent learning academy and ease of use. Pros Customer support from a human at the end of a phone with problems resolved quickly. Prompt follow up and communication. Cons There were no cons as I like there products value for money and customer service policy, Couldn't recommend them enough. Review Source JP Jessica P. Food Bank Manager Food & Beverages Used the software for: 1-2 years ### "Great product for simple email campaigns" September 8, 2025 4.0 I couldn't communicate in such an effective way with our stakeholders without it. If it didn't glitch, I would recommend it to everyone. Pros As a charity, this is an excellent free product (with daily email limits) which allows us to email our donors, volunteers and referring organisations on issues specific to them. Each contact is set up as a member of specific lists, so everyone receives email content relevant to them. Cons The system glitches from time to time when I am editing my email design. The only way to resolve this is to exit the campaign and then go back in again. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo It offered the free email volume that we needed Review Source IB Isabelle B. Employer Branding Specialist Information Technology and Services Used the software for: Less than 6 months ### "CI&T | Muito satisfeitos!" April 8, 2025 4.0 É uma solução de email marketing muito boa, com espaço para melhorias, mas que funciona bem e atende às nossas necessidades. Pros Gosto do nível de detalhes das análises de métricas, a flexibilidade na construção dos emails e alta personalização, além da facilidade em importar contatos e criar landing pages. As automações também são bem interessantes, já usei algumas e funciona muito bem. Cons Acho que deveríamos ter a opção de embutir o formulário do Google Forms em HTML no fim do e-mail. Como ele é em javascript, nunca consigo fazer isso e acaba afetando a campanha. Além disso, como a renovação do plano acontece dentro de um dia e horário específicos, é ruim quando vamos planejar nossas campanhas, pois ficamos condicionados ao dia E horário que fizemos a assinatura, e não ao dia inteiro em si. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[RD Station](https://www.capterra.com/p/180098/RD-Station/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Custo-benefício, usabilidade e métricas, principalmente. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Era bem caro e um pouco engessado na personalização dos emails, que fazia muita diferença pra gente. Review Source MA Muhammad A. Sr Creative Designer Arts and Crafts Used the software for: 2+ years ### "I would love to recommend Brevo this to my professional network." May 26, 2025 5.0 I like overall as good experience while using this service for newsletter campaigns. In design section all operations are fast and easy. Pros Like Design section in email campaign, manage contacts and AB testing feature are effective and important tools for me inside Brevo. Cons There are some APIs configuration in Brevo but we don't use them most often. We are organization we really don't have any negative point. So far so good Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: I used a free trial ### "User-Friendly Platform for Small Businesses" July 29, 2025 4.0 My overall experience with Brevo has been fantastic. It has significantly streamlined our email marketing efforts. The platform's ease of use and powerful features have allowed our small marketing team to achieve great results efficiently. I will interact more to sharing experiences. Pros Brevo offers an incredibly user-friendly interface that makes it easy to navigate, even for small marketing teams. It's perfectly suited for small businesses looking for a comprehensive email marketing solution without complexity. The platform provides excellent value with many useful features, and their customer support is quick and responsive, always ready to assist. Cons Currently, I don't have any significant dislikes about Brevo. It has met all our expectations so far. Review Source RA Ricardo A. Chairman Security and Investigations Used the software for: Less than 6 months ### "Atenção aos planos contratados e migração entre eles" June 12, 2025 1.0 Fiquei tão irritado com a questão relatada acima que eu cancelei a conta e desisti de avançar, pois faltou clareza, transparência e simplicidade da Brevo nos seus planos ofertados. Pros A resposta do atendimento na solução do meu problema. Conforme vou relatar abaixo, tive uma decepção muito grande nas primeiras horas de uso do aplicativo. E o atendimento resolveu meu problema (mesmo que não fosse no mesmo instante). Cons A falta de transparência na migração dos planos. Embora eu tenha dado meu consentimento durante o processo de cadastro, achei inoportuno a Brevo ter mudado o meu plano enquanto estava apenas fazendo o rascunho de uma campanha, sem tê-la enviado. Mesmo que estivesse enviando a campanha e efetivamente fosse o caso de ultrapassar a cota do plano original, creio que a Brevo deveria notificar o usuário ANTES da migração, dentro do próprio aplicativo. Da maneira como foi feita, senti que eles foram "malandros" na tentativa de elevar o valor da minha assinatura. Não me pareceu correto! Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Me pareceu ter uma relação custo/benefício interessante Review Source MD Mo D. Marketing Associate Chemicals Used the software for: Less than 6 months ### "Happy with It! Would Reccommend to others planning to switch companies" July 16, 2025 4.0 Enjoying it so far, happy with the easy functionality Brevo for creating new campaigns, creating lists, and keeping my tasks and projects organized. Pros Variety of templates for emails, and ease in use for automation messaging for subscribers. Really like the reporting for each of the campaigns as well to see what went well, and how it can improve. Cons Sometimes the functionality of moving certain elements in the email can be cumbersome. Working through the spacing function does help but it is tedious to move things. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Lack of new templates, we were not pleased with the pricing for the plan either. Review Source VR Verified Reviewer CEO Wireless Used the software for: Less than 6 months ### "Prompt & helpful Support, User friendly Interface" August 8, 2025 5.0 Overall experience was pretty good. Our team initially used their free version in order to gauge whether their offerings meet our expectations & requirements. Once we were satisfied, we upgraded to the paid plan. Pros The user interface of Brevo is quite intuitive & user friendly. We were facing issues with regards to our payment to Brevo for plan upgradation. Their support team helped us promptly, resolved our queries swiftly & within a day's time our paid plan got activated. Cons If brevo could lower down the monthly/yearly cost of their starter plan, it'd be great for startup founder who are always tight on budget or alternatively make it more feature rich so that the pricing seems economical. Alternatives considered [Zoho Marketing Automation](https://www.capterra.com/p/233707/Zoho-Marketing-Automation/) Reason for choosing Brevo Our team did a comprehensive research & after evaluating multiple options we chose Brevo. Review Source WMB Wesley M. B. Digital Communications Director Non-Profit Organization Management Used the software for: 2+ years ### "Brevo helped us run leaner campaigns on the cheap" June 6, 2025 5.0 We lifted our donor involvement by 34% in less than six months. We now direct segmented email campaigns and send out automated reminders for the community events, all from the same place. Pros Brevo is how accessible it makes all this for small nonprofit teams. Between our drag-and-drop email builder, marketing automation, and SMS integration, we’re able to execute pro-level outreach without a single tech department. It’s super budget-friendly for what it offers. Cons Some of the automation workflows can be limiting compared to more robust tools. Additionally, team members not already familiar with CRMs had a bit of learning curve. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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