# Page 73 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 73 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132996/brevo/reviews

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Brevo

4.6 (3406)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 73 - Reviews of Brevo

## Showing most helpful reviews

Showing 1801-1825 of 3406 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Khyati T.  
Business Analyst  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good option for Cold Emailing "

September 30, 2022

4.0

Good experience, if you are a startup you must definitely use Sendinblue.

Pros

Sendinblue allows us to send multiple cold emails at the same time. The email templates available are good for marketing campaigns. The automation features are good as the features reduce mundane human work. Sendinblue is easy to use and has many available integrations which come in handy.

Cons

The features of the free product are limited. The service of Sendinblue customer support is not really great. Sendinblue competitors have more features available. The tracking of email delivery on Sendiblue can be made better to give better insights.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Better pricing and more credits available per month

Review Source

RE

Rupert E.  
Director  
Arts and Crafts  
Used the software for: 1-2 years

### "Review of Sendinblue"

October 18, 2022

4.0

Very positive and recent tech support was brilliant.

Pros

No. 1 is cost - Sendinblue offering includes tiers that accommodate a growing business (unlike Mailchimp that requires a hike in spending once 2k contacts reached)

Cons

Loss of some editing ability (eg easily re-sizing photos) on Classic editor however this seems to be improved on new editor.

Reason for choosing Brevo

Seemed familiar (not dissimilar to Mailchimp that we were already using) and affordable

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Cost - Sendinblue offered a more affordable option beyond 2k contacts

Review Source

IL

Ian L.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Easy set up, great support, works flawlessly"

November 5, 2023

4.0

Pros

Easy to set up, great support (when I wanted an extended feature), works flawlessly

Cons

I can't think of anything I don't like about Brevo!

Review Source

WJ

Widredi J.  
Digitale  
Telecommunications  
Used the software for: Less than 6 months

### "J'ai testé Brevo"

November 20, 2023

5.0

Pros

J'ai testé brevo, très efficace pour la gestion des campagnes emailings, WhatsApp, très intuitif on l'adopte facilement

Cons

On présente des modules gratuitement puis deviennent payant (Conversationnel)

Reason for choosing Brevo

car je l'ai testé et je l'ai trouvé facile et intuitif et une bonne partie gratuite pour les TPE

Switched from

[Odoo](https://www.capterra.com/p/135618/Odoo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Brevo est plus intuitif et simple d'utilisation, aussi une bonne partie gratuite

Review Source

ME

Mayfel E.  
asesor  
Commercial Real Estate  
Used the software for: 1-2 years

### "ahorra tiempo con tus mail masivos con brevo"

June 27, 2023

5.0

muy buena herramienta la encuentro muy útil y completa

Pros

Simplifica tu tiempo para gestionar a tus cliente de una manera mas rápida y segura, es una buena herramienta para potenciar a tus clientes

Cons

la versión gratuita es una poco limitada con los correos masivos pero sigue siendo muy buena

Review Source

FB

Fatih B.  
Developer  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Cheap and secure email system"

October 6, 2023

5.0

Great and helpful.

Pros

They are very helpful with support. Detects a spammer after couple sent. Bigger companies wait 10K sent until warning. Thank you

Cons

All good. I don't see any cons. Everything runs smooth.

Switched from

[Mailgun](https://www.capterra.com/p/159630/Mailgun/)

Less secure and expensive

Review Source

SB

Steve B.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Used several others... settled on Sendinblue and haven't looked back!"

October 11, 2022

5.0

Pros

Cost effective and feature rich - a better option in both respects, than the half-dozen competitors I've tried before.

Cons

I'd like more cost effective SMS marketing for Australian businesses. I'd use this feature if it was cheap enough. I believe it's only costly in certain countries like Australia.

Review Source

Enaan F.  
Digital Marketing Specialist  
Information Technology and Services  
Used the software for: 6-12 months

### "Insanely Intelligent Platform for Email Automation"

April 18, 2022

4.0

The sandinblue email is perfect for businesses that need to keep constant communication with their customers. It offers a simple way to send and receive transactions, without having to worry about formatting. Plus, the automated message notification keeps you up-to-date on what's happening with your customer.

Pros

A low cost email automation and transactional email provider. With Sendinblue, anyone can easily create custom emails, send automated sales messages, and keep customers up to date on your latest news and promotions.

Cons

Sometimes the WordPress plugin are disable form the WordPress plugin repository.

Alternatives considered

[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[GetResponse](https://www.capterra.com/p/153948/GetResponse/)

Review Source

CO

Chukwuka O.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "Why Sendinblue has been good for our products \[SENSITIVE CONTENT HIDDEN\]"

March 27, 2021

5.0

With our new platform, \[SENSITIVE CONTENT HIDDEN\], and our mailing list from \[SENSITIVE CONTENT HIDDEN\], it has been great to have every tool we need to keep in touch with our audience.

Pros

The automation and SMTP features are resoundingly effective. The email marketing campaign features are not half bad either.

Cons

I think there could be a better onboarding process for people that would like to know how to create email campaigns from scratch or transfer a campaign from another CRM tool.

Alternatives considered

[Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/)

Review Source

VR

Verified Reviewer  
Marketing and sales officer  
Apparel & Fashion  
Used the software for: 6-12 months

### "Enjoyable and useful tool"

June 7, 2021

5.0

Great tool we use for internal and external newsletters. Easy to use and useful data to get after sendings. Also useful to identify real contacts that are still existing and opening emails

Pros

This software is really userfriendly. You easyly get the information you are looking for. Campaigns are quickly sent and stats are interesting.

Cons

While completing the template of our newsletter, sometimes we would like the pictures to be put easierly where we want. Sizes and position can't be adapted enough, so it would be great to be free to change info

Reason for choosing Brevo

It was recommended, price interesting We did not study that much the differences

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

We tried Mailchimp but it was not adapted to our contact database size. Regarding our rythme of sendings (sometimes irregular because of the content we have or not), it was too expensive for us + being an american product, it was quite difficult to get help from their customer service. We felt left to our own when we had questions.

Review Source

VR

Verified Reviewer  
General Manager  
Education Management  
Used the software for: Less than 6 months

### "Use SendinBLue! it's a marketing tool to improve your sales!"

August 22, 2019

5.0

I have got some plus assistance when I suggest to the team to add my country, in order to use some SMS service, unfortunately my country has not appear on it, and I was unable to text to my clients; however, it last just a couple of days to reconfigure their platform, and now my country EL Salvador appears on it! Thanks a lot specially to the rep.

Pros

Has some useful tools like any other softwares, as par example, to create links for customized forms, I really love this tool! The online and chat support helps timely, and there are a real follow-up to any question and sometimes their assistance is supported with attached videos, which are more easy to understand some procedures, specially when you are a starting user.

Cons

Actually, I have never found any dis-advantage, yet! I feel very comfortable! However, I must to know more deeply about some fields which could become a database, I am not still familiarized, but I will prepare our database as must be; If I need assistance, I will ask for it and I surely feel comfortable at this time.

Review Source

MJ

Mark J.  
Director  
Computer Software  
Used the software for: Less than 6 months

### "Features are good but their too strict, support is slow and not efficient"

April 1, 2019

3.0

" We came to SendinBlue after a recommendation of a partner. We started using their services just fine and they have really good features. They initially gave us 40 emails per hour quota. Unfortunately, we received 2 complaints because of web scrapers/bots in our site, which we have since fixed after putting captcha and CDN. They suddenly turned off our emailing function without letting us know in advance. This caused mailing downtimes on our end especially that we moved to SIB already. It is very terrible they do not give prior notification! I explained that the complaints were just fluke and won't happen again. Then they promised us to put back the emailing to 40 per hour which I was happy and relieved as I will then be able to temporarily email my users. But it was a lie! Our emailing still didn't work and and instead they suggested to pay for their dedicated IP plans. We moved to using dedicated IP upon their suggestion but after that, they have fully disabled our transactional emails. And we already paid for the dedicated IP service. Up until now, we are not able to email and we paid already for their dedicated IP. Our customers are unhappy, support is slow and not efficient. "

Pros

I can automate, send custom emails, unsubscribe forms. Nice API, etc.

Cons

Strict and Inefficient Customer support. They do not give you advanced notification when they disable your emailing (this happened when we had 2 fluke complaints). They literally just immediately turn it off. They promised to put it back after contacting however it didn't happen, it was a lie. For us still starting to use their service, we hoped there are adjustment times and consideration, that didn't happen.

Review Source

Desirae G.  
Owner  
Performing Arts  
Used the software for: 1-2 years

### "Send email marketing with ease!"

June 21, 2021

5.0

Using an easy to set up and use email service makes a huge difference to how frequently you will use the service.

Pros

I have tried a variety of email services and Sendinblue has been the easiest to set up. Using email services are a great way to send and tracking mass emails and Sendinblue has so much to offer.

Cons

The lack of mobile deployment is a bit disappointing since there are times when emails may need to be sent on the go.

Switched from

[GetResponse](https://www.capterra.com/p/153948/GetResponse/)

Sendinblue was a recommendation and since I wasn't using the previous service as much I decided to try Sendinblue to see if I liked it better.

Review Source

VR

Verified Reviewer  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent Product, Good Customer Service and Generous Free Tier"

February 26, 2021

5.0

The performance was very good, with 99% email delivery confirmed.

Pros

Simplicity and Functional Product in addition to a very good Customer Service and Generous Free Tier. I set-up my account within an hour after some verification process via email mainly and OTP to confirm the registered phone number

Cons

The starter package was pricy considerin other companies are offering services from less than $10

Alternatives considered

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)

Reason for choosing Brevo

Less hassle to set-up and kick-start your project.

Review Source

DM

Dave M.  
Customer service representative  
Outsourcing/Offshoring  
Used the software for: Less than 6 months

### "My Sendinblue experience"

December 7, 2022

5.0

This software is a very user friendly software and provides an excellent result

Pros

This software provides an easy navigation in editing emails for the leads

Cons

None that I can think of in this software

Review Source

AS

Archana S.  
Sr. Manager  
Market Research  
Used the software for: 2+ years

### "Easy and User friendly UX design"

February 15, 2022

5.0

While creating campaign and measure their performance is vitol. Through this platform is bit easy- in one click all campaign status is visible. 2nd template creation is quite user friendly either in HTML or Web2.0

Pros

Campaign Track and management is easy. Working with sendinBlu is easy as compare to other. UX is user friendly, can easily track campaign CTR i.e OPEN, Click, bounce and unsubscribers count. Their premium Plan is also the best as compare to other email tool.

Cons

One part I didn't like their Quota. Time is taken to increase hourly Quota range, which is loss for marketing people.

Review Source

Rocky K.  
Course Building Technologist and Business Coach on the Education Team  
E-Learning  
Used the software for: I used a free trial

### "Do you love writing emails asking for support? SendInBlue's customer service is ready!"

December 7, 2019

3.0

It's REALLY BUGGY, and the support can go in circles. You have to get validated to send more than 3 email blasts, which is understandable. It's just a quick on-boarding. But even after completing the steps, the validation would not kick in, and my emails won't send. Their support said it was fixed. It was fixed... for that one email. After 25 days of emailing back and forth, I am still having validation issues. If you reach out to their support, even as a developer - I still had to answer the same default questions. These answers have been in my email, or if they looked into my account, they could find it. In the past few years, I worked directly with hundreds of small businesses, teaching them how to set up email automation. Everything from Mailchimp, to ConvertKit and Hubspot, to the big guys like Infusionsoft. SendInBlue's validation doesn't work, there's the goofiness with their time zones, and after reaching out to support 8 times in a month - I simply cannot recommend SendInBlue to small businesses or companies with 8-figure revenue.

Pros

SendInBlue has a very clean dashboard. It's easy to figure out what you have to do. Easy to setup emails and send emails, and easy to schedule emails.

Cons

Getting the darn thing to work! I've had to had numerous conversations with their support team to do basic out-of-the-box things like send emails. It was literally faster writing a PHP email server from scratch than wait for them to fix their platform. To schedule emails, it's based off of THEIR time zone. So you have to mentally calculate send time to ensure your customers get it.

Review Source

Chhaya S.  
CEO  
Food Production  
Used the software for: 6-12 months

### "SendInBlue all in one marketing automation tool"

September 23, 2021

4.0

Pros

Sendinbue all in one marketing automation tool where we can create Email templates (Using drag and drop feature) landing pages, sign up form, A/B testing, customer journey. Apart from Email we can also use other channels such as SMS, Facebook ads and chatting to target our audience.

Cons

Had bad experience with the Customer support. No contact number to connect. For any support we had to write an email and had to wait for 24-48 hours for their response. Push notification and other channels are missing.

Review Source

MC

Maciej C.  
IT Director  
Internet  
Used the software for: 1-2 years

### "I would like to relay on you!"

November 3, 2016

4.0

For me and my company the high availability is very important. Generally our experience is good with you guys, you offer great products, but sometimes we have to get in contact with you to solve some connection issues or deley problems. Getting in touch is also quite difficult, you don't offer any emergency phone number to contact you in some emergency cases, email respones are slow. We had situation that we had to switch to Google mail for our transational emails, but that was few months ago. Since few months everything works fine and we are happy to use Sendinblue. Keep doing what you are doing!

Pros

\- transactional emails - sending campaigns

Cons

\- sms is too expensive (at least for Poland)

Review Source

Response from Sendinblue

December 16, 2016

Hello Maciej, Thanks for taking time to share your experience with us. We're glad to receive your feedback, so that we can continue improving our service. Our team is always working to enhance our platform, so that we can give our users the best experience possible. I¿ve shared both aspects of your feedback with our improvements team, so we can incorporate those into our upcoming updates. If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

AH

Arien H.  
Dr  
Management Consulting  
Used the software for: I used a free trial

### "Not usable for email delivery"

November 29, 2023

2.0

Email not delivered by any outlook/exchange/o365 user, always marked as spam or not delivered at all. Emails modified, did't know that, maybe a privacy issue for our clients.

Pros

The webinterface is nice. Turtorials are good.

Cons

Email not delivered by any outlook/exchange/o365 user, always marked as spam or not delivered at all. Email is tampered / modified in the sending process.

Reason for choosing Brevo

Claim to have better delivery score, but did't in the end. It was a lot worse.

Switched from

[SMTP2GO](https://www.capterra.com/p/166646/SMTP2GO/)

Tried to avoid the spamfolder of Microsoft users.

Review Source

Response from Sendinblue

December 1, 2023

Hi Arien, We are sorry to hear about your experience. We noticed there is an ongoing ticket #3875837 regarding this issue. If you are currently monitoring the issue and face and still face the problem, please revert to the ticket with the requested information and we will help you further. Regards,

EO

Emmanuelle O.  
CEO  
Market Research  
Used the software for: 6-12 months

### "Easy-to-use software that perfectly covers company needs"

March 26, 2021

5.0

Pros

A product that quickly and easily provides 80% of the key functions you need to manage contacts, track leads, create and automate marketing campaigns. Integration with other software on the market. Fast support. RGDP compliant.

Cons

Application latency with irregular online access times (but difficult to know if due to application or network bandwidth)

Reason for choosing Brevo

Easy to use, features covering more than 80% of company needs, no need for training, French fast growing software company, GDPR compliant

Review Source

AV

Andreina V.  
Recepcíón  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Tu plataforma de gestión de marketing digital "

June 5, 2023

5.0

Pros

Es una maravillosa herramienta para gestión de marketing digital, funciona para pequeñas, medianas o grandes empresas. Se especializa en email marketing, envíos de SMS, chat para web, CRM, entre otros servicios.

Cons

La implementación resultar ser un poco complicada por la diversidad de servicios que ofrece, por tal motivo se dificulta la adaptación a la empresa.

Review Source

CG

Chrisane G.  
Marketing Director  
Consumer Services  
Used the software for: 2+ years

### "Great Product - Unlimited Contacts"

July 21, 2020

5.0

I really like the program and all the different things it offers such as landing pages, automation, api integration and more! The templates can be helpful at times, but we typically use the drag and drop function to create email campaigns. The customer service is good and friendly but can't

Pros

I love that we can add as many contacts as we want and also filter them into different lists without having to pay more for each one, which I found is rare, but was what made our decision to go with them

Cons

Some of the features that are newer are a bit buggy so that has been a challenge a couple of times. Also, because they are a French company and processes payment through France, our payment information has not worked due to security and we have to call in and get it approved and it can be a process.

Reason for choosing Brevo

Price was the biggest reason; not having to pay additional for more contacts.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

We made the switch because of the cost as the main reason.

Review Source

PF

Paulo F.  
Director  
Real Estate  
Used the software for: Less than 6 months

### "Sai do Mailchimp para a Breveo e não me arrependi"

October 16, 2023

4.0

Estou gostando muito da experiência. Acredito que fiz uma boa troca saindo do Mailchimp e passando a utilizar a Brevo. Estou bastante satisfeito, no geral.

Pros

A facilidade da ferramenta de gerenciamento de email marketing e também da forma simples de programar envios. Gosto também das opções de criação de novos modelos.

Cons

A falta de um canal mais profundo de conhecimento no Youtube. A falta de um e-mail de suporte para resolver dúvidas.

Reason for choosing Brevo

Grande quantidade de contatos.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

A quantidade de email na outra plataforma era muito pequena

Review Source

VR

Verified Reviewer  
CEO  
Financial Services  
Used the software for: Less than 6 months

### "Good Email Service"

March 25, 2022

3.0

The customer experience is not good, the email service is better.

Pros

The registration and integration of sendinblue is ok to implement it into a custom system.

Cons

The account approval took way too long and getting a response back from an operator took two days too.

Reason for choosing Brevo

Just to test if Mailgun is better.

Review Source

Response from Sendinblue

July 21, 2022

Hey there, Thank you for your valuable feedback, it really helps us improve. As we must adhere to GDPR guidelines, in some cases it is needed to double-check the contacts database before a campaign is sent out. I understand this process takes time and can be frustrating and I sincerely apologize for any inconvenience this has caused. I am happy to hear that you've been enjoying our email marketing feature so far. Please let me know if you have any questions or if there's anything I can do for you. :) Thanks again, I can assure you that we're working on our product and service continuously. All the best, Nadja from Sendinblue

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