# Page 79 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 79 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132996/brevo/reviews

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Brevo

4.6 (3406)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 79 - Reviews of Brevo

## Showing most helpful reviews

Showing 1951-1975 of 3406 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KB

Kais B.  
Directeur général  
Computer Software  
Used the software for: Less than 6 months

### "Brevo imbitable pour le business"

October 10, 2023

1.0

Une déception et une grosse perte de temps

Pros

intégration de la solution dans les nôtres

Cons

blocages permanents de comptes malgré explications données. Leurs algorithmes trop contraignants ne permettent pas de communiquer des emails en externe. Même à usage interne (devis et factures à clients identifiés). Service coupé sauvagement par Brevo à la fin sans justificatif recevable

Review Source

KH

Keith H.  
Digital Marketer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Why I'm using SendInBlue"

October 19, 2022

5.0

I was trying to find a platform that would fit all of my needs, had a reasonable cost and was easy to use. I really had not heard of SendInBlue before doing some reseach on Google, but tried them out and as immediately hooked on how it checked all of the boxes I needed for what Im doing.

Pros

Having used several other email management companies in the past, this was by far the most intuitive platform to use. They really simplified everything I need to do to send out an email for marketing purposes.

Cons

Having used this platform for only 3-4 months now, maybe I haven't used it enough to find something I don't like, but nothing that I've faced so far I would consider something I don't like or like least.

Reason for choosing Brevo

Ease of use and great price point

Switched from

[lemlist](https://www.capterra.com/p/173776/lemlist/)

I would always get hung up on something with Lemlist that was not intuitive to figure out. I'd spend 10-15 minutes trying to remember what I did in the past to make it work. I was also locked into a lifetime plan that I could not change the primary email on, which made it no longer usable to me

Review Source

PS

Poul S.  
CEO  
Publishing  
Used the software for: 2+ years

### "SendInBlue - a good choice"

June 24, 2022

3.0

Good and surprisingly good as to customer support

Pros

The ease of contacting support and the option to send newsletters at a delayed time

Cons

The inability to have secondary news exit at the bottom when opting for new pieces in the top of the bill

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

SIB got the job done

Review Source

Response from Sendinblue

July 21, 2022

Hey Poul, Thanks a lot for your positive feedback. Please let me know if there's anything I can do to help you familiarize yourself with the platform. Our team is here to help! Thanks and all the best, Nadja from Sendinblue

MC

Matthew C.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Great product. Decent price."

April 22, 2022

5.0

U am pleased as wanted something useable on my small budget. I hadn't managed to find an alternative anywhere near as reasonably priced for over 10k subscribers and counting.

Pros

I like that I can add as many contacts as I like broken into sections like nationality or products purchased. Good value for my amount of contacts compared to many other tools I googled. Like the schedule feature which on other platform hikes the price up quite a lot.

Cons

I was worried at first about the time lapse between adding new contacts and being able to email them. However the support replied to me within a very short time and I managed to send my first canpaign the very same day. I understand they have to verify my account for legal reasons. I was just impatient to get going.

Review Source

eR

elise R.  
Intervenante  
Higher Education  
Used the software for: 2+ years

### "Un bon outil pour une approche simple de l'emailing"

December 21, 2023

5.0

Pros

L'outil est assez simple de prise en main pour la création du compte et le paramétrage d'une campagne. Ses tarifs permettent un accès à de petits utilisateurs d'emailing.

Cons

L'interface de création d'email n'est pas la plus simple. Il faut passer du temps dans l'outil pour apprendre à trouver comment peaufiner l'aspect graphique des messages.

Reason for choosing Brevo

La grille tarifaire, davantage adaptée à mon besoin

Review Source

EA

Ehab A.  
Dr  
E-Learning  
Used the software for: Less than 6 months

### "Thanks Brevo "

October 5, 2023

4.0

Pros

What I appreciate most is the ability to have unlimited subscribers. This feature enables me to engage in the business of email marketing. In some countires, people are not accustomed to opening emails, so I can have a large number of subscribers, even if they don't frequently open their emails. When I discovered Brevo's "Send in Blue," I saw an opportunity to experiment with this type of marketing.

Cons

Dealing with the menu can be challenging. I've had to attempt some options multiple times to be able to use them. It might also be because I'm new to this platform and to email marketing in general.

Review Source

JF

José F.  
Founder and Principal Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "SendInBlue made it easy to set a newsletter for my small business"

April 27, 2020

5.0

SendInBlue helped me manage a newsletter subscription for a small business I'm just starting. Their templates and integration with WordPress made this easier than what I expected!

Pros

SendInBlue is feature-rich, offers competitive pricing, great integrations with WordPress, and a sensible free tier plan that considers small businesses contraints and supports them while they are growing. But the highlight of the product is its Support staff! They were great and made the difference for me to stay a happy user!

Cons

The learning curve is a bit steep in the beginning, but once you pass that, it's smooth sailing. Fear not: Support is there to help you, if you need it.

Alternatives considered

[Moodle](https://www.capterra.com/p/80691/Moodle/)[Omnisend](https://www.capterra.com/p/153508/Omnisend/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

More feature rich, more sensible free tier, better integration with WordPress.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

I was not happy with the new pricing models of MailChimp

Review Source

KJ

Krisztina J.  
Event manager  
Events Services  
Used the software for: Less than 6 months

### "Experience re marketing mails after a few weeks only"

March 12, 2021

5.0

We were changing from an old fashioned mail marketing tool but we had to be able to convince the client that it's a good change - the free version makes it possible.

Pros

Current experience after just a few weeks: simple use for email campaigns, good support (turnaround times were quite good), fully functional free version

Cons

Limitations of design options in the drap and drop builder.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Client heard about sendinblue and also there is a price comparison on sendinblue website which was appealing

Review Source

kK

khushboo K.  
Digital Marketing Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Help me find a better e-mail marketing tool"

February 4, 2022

5.0

Pros

We have been using it to generate leads, and sendinblue helps me track my email performance, open rate, etc. They also have few templates available for use which is great as it lets me send creatives without writing html. Also important contacts is super simple so that makes my work easy.

Cons

They need a better text editor, rest everything is fine.

Review Source

GB

Guislain B.  
Dirigeant  
Accounting  
Used the software for: 1-2 years

### "Bien, mais peut mieux faire"

February 11, 2022

4.0

Dans l'ensemble, mon expérience avec Sendinblue est bonne.

Pros

Rien de spécial. De souvenirs, il n'est pas vraiment différent des autres.

Cons

La lenteur du site, mais cela vient peut être de mon navigateur firefox, L'impossibilité d'enregistrer ses codes couleurs, La difficulté à gérer/nettoyer ses contacts par liste (une action pour x contacts). L'assistance téléphonique réservée à certains abonnement. Ne pas pouvoir enregistrer ses éléments (boutons, fonds d'écrans, taille de police, bloc de texte...) pour les ajouter dans un nouvel email.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Le prix et je crois la langue française. D'ailleurs, ce questionnaire devrait être également en français. (-; Ps : merci de ne pas m'envoyer 20€ de chèque cadeau d'Amazone qui ne paye pas d'impôt en France. (-;

Review Source

KF

Kateryna F.  
CEO  
Mental Health Care  
Used the software for: Less than 6 months

### "Really easy value for money service"

October 26, 2020

5.0

I like it. And I use customer support every time I need help and get even more that I have requested.

Pros

It is easy to use. You may customize your campaigns and elements inside them. You have many options in terms of campaigns size + additionals useful paid options.

Cons

It needs some time to understand where the forms for which automations/ campaigns/ managins are placed.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Sendinblue gives bigger packages and more options.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Sendinblue gives bigger packages and more options.

Review Source

CS

Craig S.  
Owner  
Computer Software  
Used the software for: 2+ years

### "Best SMTP API, transactional emails, campaigns, contact lists and more"

July 29, 2020

5.0

I use SendInBlue's Java APIs for my Android app and their NodeJs APIs for my web app. Every email on my platform is sent with SendInBlue.

Pros

Great UI with very easy to implement APIs and packed full of features. I've been using SendInBlue for a good few years now and would strongly recommend to anyone needing an email sending service.

Cons

None, everything about the platform us outstanding and their services are cheaper than their competitors.

Reason for choosing Brevo

Cheaper, easier implementation, better deliverability. Just a better product.

Review Source

LD

Luuk D.  
CEO  
Banking  
Used the software for: 6-12 months

### "Good choice when Mailchimp became too expensive for your size"

October 26, 2016

4.0

We grew a lot on Mailchimp and it became too expensive for us. We found Sendinblue and it worked well enough for our needs. It has a functional campaign editor that is a bit glitchy and not as polished. But usable enough! Their API (we use the Ruby gem) is simpler to use than Mailchimp with on feature clearly lacking: we cannot register our subscribers server-side AND send an opt-in.

Pros

It's cheaper than Mailchimp for our list size.

Cons

The campaign editor is glitchy. I addressed the issue but the devs had other priorities than details (understandably). The API doesnt support server-side double-op-in subscriber registration, but is overall easier than Mailchimp's.

Review Source

Response from Sendinblue

December 15, 2016

Hi Luuk, Thanks for taking time to share your experience with us! I¿ve shared your feedback about the email builder with our team, and I'm happy to confirm that we already have some great improvements coming very soon! SendinBlue API users who would like to implement a double opt-in process have a couple of handy options for achieving this functionality: 1. SendinBlue Automation can be used to build a double opt-in process, using the workflow in this post: https://help.sendinblue.com/hc/en-us/articles/211244629. 2. Alternatively, you could use the current API functionality and follow a similar logic as described in the Automation post above. I hope these suggestions are helpful, however if you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

ASN

Anne Sophie N.  
Head of Marketing  
Computer Software  
Used the software for: 6-12 months

### "Très bon logiciel d’envoi de campagnes emailing"

March 30, 2023

4.0

Très bon logiciel dans sa globalité qui répond au besoin d’envoi de campagnes d’emailing.

Pros

Sendinblue est très simple, il vous permet d’envoyer facilement et sans efforts de jolies campagnes d’emailing, surtout si vous n’avez aucune connaissance en html. Très user friendly !

Cons

La déliverabilité pourrait être améliorée.

Switched from

[Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)

Tarif

Review Source

HS

Hans S.  
Systems Architect  
Computer Software  
Used the software for: 6-12 months

### "Excellent tool for e-mail marketing needs"

October 17, 2023

5.0

Becauzse of the ease of use with the product it is fast and easy to create my newsletters and marketing e-mails for my customers.

Pros

Ease of use, uncluttered user interface.

Cons

I do not have any complaints. everything works as it should.

Alternatives considered

[Mailgun](https://www.capterra.com/p/159630/Mailgun/)

Reason for choosing Brevo

Easier to create e-mails and campaighs with your WYSIWYG tool to create e-mails.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp had become way too expensive and cluttered with functions I had no use of.

Review Source

VR

Verified Reviewer  
Marketing Manager  
Publishing  
Used the software for: 1-2 years

### "SendInBlue"

August 2, 2019

4.0

When setting up campaigns and sending - good. Not good when disallowed to send a campaign or upload contacts, slow to let you know sometimes and not so understanding of the customer. Not good that the facility to see opens has been taken away - unless you upgrade!

Pros

Templates, Look and ease of use. Quick to replicate campaigns and change.

Cons

Admin can disallow you to use and send campaigns for reasons known only to themselves. Not good for the customer, when SendInBlue as a platform is overall good. In the beginning I nearly gave up, as I just thought they were trying to get me to buy a larger package.

Alternatives considered

[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Cost and templates

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Cost

Review Source

TR

Thomas R.  
Inhaber  
Internet  
Used the software for: 6-12 months

### "Einfaches und günstiges Neswslettertool"

November 5, 2022

5.0

Pros

Sendinblue ist, nach einer umfangreichen Installation und Einrichtung, für die Anwender sehr einfach zu bedienen. Durch die Erweiterbarkeit mit Apps, werden die Möglichkeiten so umfangreich, dass Sendinblue eine Komplettlösung für das Marketing bereit stellt. Zusätzlich zu den "normalen" Newslettern können Kampagnen per WhatsApp und SMS, auch personalisiert, durchgeführt werden.Weiterhin wird neben einem rudimentären CRM auch Chats, Meetingbuchungen, Landingpages, die Veraltung von Facebook Ads sowie ein Postfach angeboten.Die kostenlose Version reicht für viele Kleinunternehmer aus, um effektives Marketing zu betreiben. Die Preise für die Vollversion sind angemessen.

Cons

Eigentlich gibt es kaum etwas Negatives zu sagen. Eventuell, dass das CRM nicht wirklich als solches bezeichnet werden kann. Aber da es sich noch am Anfang der Entwicklung befindet, besteht hier große Hoffnung, dass sich Sendinblue zu einem umfangreichen Komplettsystem entwickelt.

Switched from

[CleverReach](https://www.capterra.com/p/148273/CleverReach/)

Cleverreach ist in der kostenlosen Version zu sehr eingeschränkt

Review Source

Lorenzo B.  
Sales and Marketing Strategist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Si può fare di più"

March 31, 2022

4.0

Ottimo strumento per avvicinarsi al mondo dell'email marketing o per gestire semplici campagne mail. Il prezzo, nella norma, è giusto per i servizi che offre. Qualche miglioria è potrebbe diventare un must have

Pros

Sicuramente molto più user friendly di molti altri competitor, la gestione delle liste e degli invii multipli è fatto molto bene

Cons

Il template builder meriterebbe qualche miglioria, soprattutto dopo l'introduzione del nuovo builder. La gestione di flussi programmati potrebbe essere migliorata.

Review Source

VR

Verified Reviewer  
Managing Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "simple but not effective with support on domain set up and marketing automation"

August 22, 2019

3.0

it is ok, cost is interesting, I would like to improve my ability to use it and to link with other social media , google ads, Fb, histagram and with prestashop

Pros

cost, ease of use for simple campaign even if I am not a skilled person

Cons

the support for domain campaign, no support to avoid spam and lower bounce rate. poor marketing automation support

Alternatives considered

[MailUp](https://www.capterra.com/p/127970/MailUp/)

Reason for choosing Brevo

because there was a plug in for prestashop free of charge

Review Source

HR

Holly R.  
Owner of 3D Prince LLC  
Consumer Goods  
Used the software for: Less than 6 months

### "I shopped around and kept coming back to Sendinblue"

October 26, 2022

5.0

I recommend Sendinblue all the time because I love it so much! I was having one issue and I thought I would be given instructions on how to fix it and then spend a lot of time fixing the process, but instead I was told what the problem was and they fixed it for me!

Pros

I love how easy it is to design an email using the provided templates. I also love how I can save blocks that I use all the time and easily insert them into an email. I really like being able to link all my socials and my shop right into the emails that I send to customers. I was surprised that I was able to design my own custom sign up, that's something I wasn't able to do with the two previous email marketing providers I was using.

Cons

I love that transactional emails are available, but they don't integrate with Etsy. The only thing that would make Sendinblue perfect, for me at least, would be to integrate with Etsy.

Switched from

[MailerLite](https://www.capterra.com/p/136603/MailerLite/)

MailerLite's website was just too clunky and not easily navigated. It's appearance seemed very old school.

Review Source

Anmol A.  
Digital Marketing Manager  
Computer Software  
Used the software for: 6-12 months

### "Decent Email Marketing & Automation tool"

August 31, 2022

4.0

Pros

I Loved its Drag and Drop Editor, with it I didn't have to depend on my HTML designer team member for creating beautiful templates. Also, the Marketing Automation is good here, although basic. But it's good for beginners

Cons

It tries to do a lot of things but shines in only a few of them. Really liked its template builder. But UI and rest of the functionality were okayish.

Review Source

SS

Shef S.  
Director  
Education Management  
Used the software for: 2+ years

### "Review"

April 23, 2023

5.0

I regularly use the platform and am very happy with its facilities, which meet our business requirements.

Pros

Easy to follow features on the database collection and email campaigns

Cons

The processes has integrated into our process with ease, including the migration of the existing email database

Reason for choosing Brevo

The flexibility of the services on offer

Review Source

OL

Oscar L.  
Administrador  
Computer Software  
Used the software for: 1-2 years

### "Uso de Sendinblue"

February 23, 2023

5.0

En general buena

Pros

La facilidad en que puedo armar una campaña, desde subir las bases de datos de usuarios, hasta el envío y los resultados del envío.

Cons

Los créditos no usados en el mes de operación, al vencimiento, ya no puedes usarlos, es más te los eliminan.

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reason for choosing Brevo

Por la facilidad de uso y el precio

Review Source

AR

Alice R.  
Copywriter  
Internet  
Used the software for: Less than 6 months

### "Un bon outils en passe de devenir excellent"

May 4, 2021

5.0

Je débute dans la gestion des emails à travers mon tout petit blog, et j'avais besoin d'être accompagnée pour comprendre le fonctionnement de tout ça. Sendinblue n'est pas parfait, mais des améliorations sont en cours, et leur réactivité d'un point de vue service client est excellente. J'ai pu réaliser un formulaire à insérer sur mon blog, qui me permet de récolter les adresse mail de mes lecteurs en respectant scrupuleusement la réglementation RGPD et le confort des lecteurs.

Pros

La fonction drag&drop pour la création de campagnes rend le tout très simple. Les scénarios d'automation déjà préparés sont très utiles quand on débute. Ils ont lancé une academy pour expliquer le rôle de l'emailing et comment se servir de Sendinblue que j'ai beaucoup aimé. C'est en français! super avantage quand on débute et qu'on a besoin d'aide. La version gratuite propose largement de quoi se lancer, avec les services qu'on peut espérer d'un répondeur. J'ai pu tester le service client que je trouve vraiment très réactif, c'est très appréciable!

Cons

Je n'aime pas la gestion des listes de contacts, j'ai du mal à m'y retrouver. J'avais aussi quelques problèmes avec l'outils de création de campagne, mais la nouvelle version est déjà en phase de test et je la trouve bien mieux

Alternatives considered

[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Les seuls à proposer une version en français, et sur par les conseils d'autres freelance

Review Source

JC

Jacinta C.  
Marketing manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great experience"

April 21, 2023

5.0

Recruitment of clients, design.

Pros

I really appreciated the first steps on Sendinblue. It was really easy to build my first email and get along with it. Now when I need to create a more complex campaign I can rely on a very effective team.

Cons

I have nothing to say at the moment. I am good with Sendinblue.

Review Source

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