# Page 81 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 81 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132996/brevo/reviews

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Brevo

4.6 (3406)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 81 - Reviews of Brevo

## Showing most helpful reviews

Showing 2001-2025 of 3406 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "El mejor proveedor de email marketing"

March 14, 2023

5.0

Pros

Fácil de usar. Plataforma amigable y entregabilidad supera los estándares de la competencia

Cons

Mejorar quizás la parte de diseños, plantillas

Review Source

PC

Paul C.  
Managing Director  
Consumer Goods  
Used the software for: 6-12 months

### "Email Marketing At Its Best"

August 21, 2019

5.0

From growing new subscriber lists in different markets as well as marketing to exisiting customers it can all be done simply in the one place with SendInBlue. Highly recommend.

Pros

This software is so easy to get up and running whether you have 10 contacts or 10,000 on your list. Segmentation of contacts is simple and very flexible. A fantastic library of templates is included to use or customize as you see fit. Detailed reporting is provided on all of your campaigns and is very easy to read and again configure as needed. Finally, customer support is quick and responsive.

Cons

I do not have any issues with this software.

Reason for choosing Brevo

Same reasons as above. "SendInBlue offers much better flexibility with managing contact lists as well as a much better user interface compared to Mailchimp."

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

SendInBlue offers much better flexibility with managing contact lists as well as a much better user interface compared to Mailchimp.

Review Source

VR

Verified Reviewer  
Chargée de communication  
Government Administration  
Used the software for: 2+ years

### "Un basique pour l'envoi de mails de masse"

April 5, 2023

4.0

L'outil est désormais notre seul outil de gestion d'envoi de messages sortants.

Pros

Super outil pour gérer, planifier et effectuer des campagnes mailing ou bien concevoir des newsletters. Pratique aussi pour suivre les ouvertures (résultats. )

Cons

Besoin d'un vrai graphiste en appui pour réaliser une newsletter de qualité.

Review Source

Amirhossein M.  
Co-founder & CEO  
Computer Software  
Used the software for: 1-2 years

### "Very easy and user friendly emailing platform"

July 22, 2016

5.0

We started using Sendinblue over a year and half ago, with first some basic emailing needs. It was superior to other options for us as we could very easily select within our whole database who was going to receive an email. With a simple to use though powerful filtering capability (such as send this email to all prospects in the e-commerce field who already opened an email from us). Over the last 3 months we have been using their marketing automation features and they too are easy to use.

Pros

No need for a training to use more advanced features Emails done correctly Easy to automatically update lists (using Zappier)

Cons

Not found yet, it has been helpful for our needs up to now

Review Source

KS

Krishika S.  
Founder  
Building Materials  
Used the software for: Less than 6 months

### "Disappointing customer service"

September 18, 2020

4.0

The customer service is extremely disappointing. Slow and selective in terms of channel of communication. Has hampered our timelines of campaigns

Pros

Their marketing automation is well built and thought out and they offer various plans to chose from depending on your contacts

Cons

The software does not caputre any behavioral analytics

Alternatives considered

[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Pricing and offerings

Switched from

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)

Expensive plans

Review Source

FP

Federico P.  
Diseñador  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Tiene potencial pero aún le falta crecer"

April 2, 2024

3.0

Estamos aún en un período de investigación y pruebas, tiene potencial pero necesitamos ver mejoras para confiar de lleno en la plataforma para nuestras tareas.

Pros

Brinda muchas herramientas de CRM, acceso a WhatsApp, Meta y demás prestaciones. Las campañas de e-mail marketing son buenas y la implementación de formularios es útil pero no está en su máximo potencial aún.

Cons

El editor de plantillas y diseño es pobre, no brinda herramientas para crear diseños atractivos ni facilidad para la edición de maquetas o elementos gráficos. Tiene pocas tipografías y libertad de edición. La implementación de formularios mediante iframe o html en otros servicios es muy pobre y dificulta la configuración precisa.

Review Source

CE

Cristina E.  
gerente  
Consumer Goods  
Used the software for: 1-2 years

### "A minha opinião de usar Brevo"

February 10, 2024

5.0

Em geral, gosto das funções e consigo usar com facilidade

Pros

Gosto das várias funções disponíveis ao cliente

Cons

Cada vez que faço uma alteração a um formulário de captura de leads, fico com a sensação que o link muda e depois tenho que ir atualizar o link em todos os sítios no site onde tenho botão para ligação ao formulário de captura. Agora falta-lhe a função que preciso, que na loja woocommerce, que envie ao cliente automaticamente os dados do pagamento por sms para o cliente poder pagar.

Reason for choosing Brevo

Pelo preço, considero uma boa opção a um preço justo

Review Source

VR

Verified Reviewer  
B2B Consultant  
Banking  
Used the software for: 6-12 months

### "Good for starters"

March 22, 2023

4.0

Pros

Provides basic tools to setup and run campaigns and collect e-mails with possibility to work with.

Cons

Some customizations and features are a bit of a pain - if the user does not want to stick with the pre-setup features.

Alternatives considered

[SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Review Source

LV

LAURA V.  
Owner and President  
Cosmetics  
Used the software for: 6-12 months

### "Good alternative to Mailchimp"

April 4, 2024

5.0

The majority of my experience has been positive. I have seen minimal unsubscribe rates.

Pros

Easy to send mass emails, contact management, overall a pleasant operation

Cons

Adding contacts can be a pain if the excel sheet isn't filled out perfectly

Review Source

PB

Peggy B.  
co-owner / sales manager  
Internet  
Used the software for: 2+ years

### "Sendinblue great user experience"

October 1, 2021

5.0

Send every week a news letter to our clients easily and fast with professionalism. Contacts add system easy Good and fast support French & English version

Pros

Easy and fast, very good support, add-contacts system

Cons

easy to use, FB communication possibility

Reason for choosing Brevo

mailchipt

Review Source

MK

Mia K.  
CEO  
Arts and Crafts  
Used the software for: 6-12 months

### "Liking it"

April 16, 2022

5.0

Good. No complaints.

Pros

Used to use another product for mails, was expensive and never got the hang of it. This suits me well, is easy and also my employees have learned to use it fast.

Cons

More pics to be used as a bank, unless there are more already.

Reason for choosing Brevo

Wanted to try something easier and found a recommendation on the internet.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Did not learn how to use MC in a year.

Review Source

BL

Bruce L.  
manager  
Construction  
Used the software for: 1-2 years

### "GREAT SERVICE"

April 22, 2021

5.0

I have a WordPress membership website that sends emails to members concerning their registrations and subscriptions. Sendinblue enabled the sending of emails by SMTP very easily. I also use Sendinblue to send emails with attached monthly invoices. The service I received from Sendinblue relating to difficulties I had with both of the above was truly excellent. Not only was the support team quick to respond but they were patient to the very end.

Pros

Easy integration with WordPress and reliable service

Cons

I can't think of anything I don't like about the software

Reason for choosing Brevo

Very easy to get up and running

Review Source

VR

Verified Reviewer  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Confusing product experience, sneaky pricing"

April 29, 2020

3.0

Meh.

Pros

They offer transactional as well as marketing emails, which is great. Their marketing automation product is also promising but requires a \*lot\* of work. Pricing model is one of the few in the market that doesn't bill you based on subscribers.

Cons

\- None of their products work well together. There's no common blacklist for marketing, transactional and automation. Chat and other products are very basic, very MVP and almost tacked-on to the email software. - Their documentation is incomplete at best; we had to reach out to support for a number of ways to fix common things like managing unsubscriptions. - Pricing is sneaky in that they advertise 'multi-users' on their pricing page for premium plans and all the way down in really small text you see "Only for 3 users, after that 12 euros per user". Customer support was quite unhelpful when we reported this.

Alternatives considered

[Kit](https://www.capterra.com/p/175000/ConvertKit/)[Drift](https://www.capterra.com/p/227417/Drift/)

Review Source

TW

Terry W.  
  
  
Used the software for:

### "Excellent Bulk Mail Provider"

October 26, 2016

5.0

Send in Blue are excellent bulk email providers, combining common sense with high standards and the sort of value for money that to my knowledge is not available in the industry with any other organisation even approaching this level of quality and service. I must admit I was surprised that they don't offer an im support service, which is pretty common in the industry, but they do respond pretty quickly on email. I did also tell them that I feel they should let new clients know more about their procedures, since I was horrified that my first send hung at 500, having used previous providers where sends just hung and didn't get any further due to technical problems with their systems. It wasn't a problem in this case. They have a standard procedure of halting the send at 500 to check the stats are OK before completing the send. But I did suggest they should tell people that! However it's an assurance that the company is ensuring the continued quality and credibility of its system, which is important for all its clients. And I do believe they are a listening company, so hopefully they will tell new clients more about their procedures. These are hardly major issues though. This is an excellent service and would be difficult to better at any price, and certainly at the prices being charged by Send in Blue.

Review Source

Response from Sendinblue

December 15, 2016

Hi Terry, Thanks for sharing your review about SendinBlue! We appreciate your feedback and are glad to hear that our tools have been a good fit for your needs so far. Indeed, we do read every piece of feedback, and will do everything in our power to improve based on what¿s shared with us! If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help! Thanks for using SendinBlue! Best, Erin SendinBlue

AP

Adem P.  
Owner  
Retail  
Used the software for: 6-12 months

### "great service and customer support"

January 26, 2021

5.0

great customer support and unbelievably real free service for new business. i gave up on g suite after trying sendinblue. Until now i didn't see a single email go to a spam folder. I tested it even on a @live.com email which is very strict about spam.

Pros

its easy and fast. great customer support even for free accounts. good price

Cons

i run a game on page and emails sent to customer by Sendinblue STMP drop to 40 emails per hour which was little low in that moment. i was new account and after few days it went back to normal because of low bounce and high open.

Review Source

GA

Gwyneth A.  
Pastor  
Religious Institutions  
Used the software for: 1-2 years

### "Excellent for Church Emails"

December 25, 2020

5.0

SendinBlue is fabulous for churches both for communicating within the congregation and to the community about upcoming events. I am also able to email out prayer requests very quickly.

Pros

Adding and managing contacts and contact lists is simple, and the duplicating email function saves so much time. I also like the ability to view who has opened emails and who hasn't so I can follow up with parishioners. Adding links works very well. The info looks good on both PC and phone which is important.

Cons

Designing your first email, or a new formatted email is a bit daunting. Also, the copy and paste text doesn't pick up links properly so you must use the duplicating option.

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Reason for choosing Brevo

Easier user interfact, less marketing of the company on the email, the free version works REALLY well.

Review Source

GB

Giuseppe B.  
Impiegato  
E-Learning  
Used the software for: 1-2 years

### "Ottimo per l'email marketing"

November 12, 2023

5.0

Pros

E' sicuramente un ottimo prodotto. Gestisco molte liste e tanti utenti che informo settimanalmente su iniziative e corsi di formazione. Grande soddisfazione perché riesce a coniugare semplicità nella creazione delle email attraverso il drag and drop ed una interfaccia intuitiva a cui si possono abbinare alcune personalizzazioni che rendono uniche e persuasive le email. Grazie a Brevo abbiamo una risposta importante di utenti che chiedono i nostri servizi.

Cons

Non ci sono note particolari per cui non dovrei consigliare l'uso di Brevo.

Review Source

SB

SAMUEL B.  
CEO  
Internet  
Used the software for: 1-2 years

### "Perfect for bulk or transactional emails"

March 29, 2024

5.0

Pros

I really like the tool because it's easy to use. The email builder is very well made. It's easy to personalize and create a solid send. The same goes for transactional emails, the inbox rates are good.

Cons

No real issues, the tool does the job well for emails or SMS. It's missing some features like RSS Driven, but those are very specific needs.

Review Source

BP

Branden P.  
Developer  
Design  
Used the software for: Less than 6 months

### "Outstanding Service!"

August 8, 2020

5.0

Pros

As a business that maintains a very large contact list but sends very few emails, Sendinblue was one of the very few service providers that charges per email instead of per contact. Support has been very responsive (typically responds same day, even outside of normal business hours!)

Cons

Unsubscribe page customization is a bit lackluster. Could use more control over how the pages appear and additional options for feedback on why a user is unsubscribing from a mailing list.

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Review Source

JF

João F.  
CMO  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Cheap and complete"

May 6, 2022

4.0

We can track everything in our campaigns, and it makes us able to adjust whatever we find necessary in the future campaigns.

Pros

The unlimited database! And the fact that we can choose whatever we want for segmentation from campaign to campaign.

Cons

The dashboard, it should be different, more "clean" and customizable.

Alternatives considered

[E-goi](https://www.capterra.com/p/165474/E-goi/)

Reason for choosing Brevo

Pricing.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

The unlimited database.

Review Source

AR

Anthony R.  
Directeur adjoint  
Investment Management  
Used the software for: 6-12 months

### "Tres bon logiciel "

November 12, 2022

5.0

Tres bon outils complet qui evolue. En effet des nouveaux outils apparaissent

Pros

La multitude de possibilité offertes pour reunir plusieurs outils sur une seule entité

Cons

Certaines personnalisation sont parfois difficile à trouver ou manquante

Reason for choosing Brevo

Son offre d essai

Review Source

Mathew H.  
Vice President Business Development & Strategy  
  
Used the software for: 6-12 months

### "Sendinblue is a good service for those who are starting out but has room for improvement "

April 1, 2018

4.0

Pros

Sendinblue offers competitive pricing and easy setup as well as the ability to have a dedicated IP at any account level.

Cons

There are a number of features that are pretty standard now sendinblue does not offer such as A/B testing & Chat support. The drag and drop editor is pretty basic and navigation within the platform is unnecessarily overcomplicated.

Review Source

ZP

Zoltan P.  
broker owner  
Financial Services  
Used the software for: 2+ years

### "Email marketing"

August 24, 2020

5.0

I use the software on my own, helps me to put my message out to my clients

Pros

I am able to send out mass emails to my clients easy

Cons

some parts I do not get, like how to delete old templates old emails from archive...

Reason for choosing Brevo

It was the easiest to set up and handle

Review Source

SJ

Suzanne J.  
Social Media Driver  
Retail  
Used the software for: I used a free trial

### "Customer Service is Everything!"

September 28, 2020

5.0

Thanks to Sendinblue I'll be able to begin to grow my small retail fashion start-up to the other tiers of their service where they offer options like a chat service. Cool!

Pros

The best thing about this software was the price and the features that came along with that price. After trying the free version of Constant Contact I found it a waste of time because I could only send to 100 contacts per month! However with Sendinblue I am able to send up to 300 emails per day!! That was a game changer right there! I experienced near the same with MailChimp

Cons

As a complete novice I found terms and processes difficult to understand at times but hence my Headline above I was so luck to receive rally great Customer Service. It didn't matter how elementary my questions were or how many times I asked them, I always got the help I needed.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing Brevo

Ease of use and the customer service when it wasn't.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Mailchimp is also a free service but compared to Sendinblue you are severely limited by the numbers of emails you can send to and the number of contacts you can reach.

Review Source

AW

Amanda W.  
author  
Entertainment  
Used the software for: 6-12 months

### "Very good for the money"

November 27, 2019

5.0

I really enjoy this program and with a little learning curve, am able to send out newsletters to my subscribers. The metrics are on target with other offering and easy to understand. Creating different audiences and conditions is very simple, and the price is very reasonable. If you have a small business, I would suggest Sendinblue for maintaining a mailing list.

Pros

The pricepoint first drew me to Sendinblue. I was using another program but once I hit 2k+ users the price doubled. My mailing list is still rather small with little return, so I needed a cost-effective program to grow my audience but not lose money. I also love that I can put my subscription on hold, because there are months when I don't need to send a newsletter, and every penny saved is one I can reinvest with a better return elsewhere. Another great feature is that it was simple to move my mailing list from one provider to another. For someone who is technologically challenged, I was quite pleased by this.

Cons

Creating a newsletter body isn't as simple as with other programs. There are templates and drag and drop features, but I found them to be lacking and more complicated than my previous mailing list provider. For my first letter, I had to add unnecessary captions for my photos because I couldn't delete that part of the template.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Cost

Review Source

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