# Page 9 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Brevo the right Marketing Automation solution for you? Explore 3439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3439) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 9 - Reviews of Brevo ## Showing most helpful reviews Showing 201-225 of 3439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NV Nicolas V. Manager Marketing and Advertising Used the software for: Less than 6 months ### "Brevo deserves a place in the top 3 of mass email software providers... maybe even position number 1 (time will tell)" July 6, 2025 5.0 It has everything and more that i would desire as a marketeer, that wants to do "mass email" and "mass sms", for now provides all the bells and wissels what i was looking for, and it has a great user interface. It took me literally just two minutes to find my way. Pros The overal value, what you get for the price you pay, ticks all the boxes for me. I compared them all and have lots of experience the biggest competitor (MC), but i am happy i made the move to Brevo now. Cons The fact that the initial "free" version only allows a limited amount of contacts, if it would allow more contacts, i would have tried it out first and then go for a paid version, but here i had no option. I went for the paid option anyway and not regret my choice. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Direct Mail](https://www.capterra.com/p/128355/Direct-Mail/) Reason for choosing Brevo It seemed the best choice for me, but it is always a risk of course, but i happy i made the jump. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I was looking for value for money, as i don't use this software all the time... so even on months it is not used, i don't want to spend a lot of money on it. I think the alternatives are pricier. Review Source VT VALENTINA T. Independent Writer Arts and Crafts Used the software for: Less than 6 months ### "Great Customer Support" November 20, 2025 5.0 I am a new customer to , & as I transitioned from Mailchimp, I had no problem exporting my contacts, but once I started my automation with the welcome email, it all went to spam. I was horrified. All that effort & it was wasted. So, when I looked deeper, I found out that the sender was not my Gmail, but some weird, non-existent email. I sent them an email, although I did not believe they'll answer since I had the free plan. But they did! in 48hours. A real person wrote me back & pointed out the issue to authenticate my domain & to create a new email ( that is NOT Gmail). So, my website person took care of all those issues, and my November newsletter is on the way, and it does NOT go to Spam! So, thank you, Brevo support for helping beginning businesses like me. Pros I liked the automation & customer Support of . I am an indie author who has a WordPress website, & I chose Mailchimp, only because it was embedded in the website. Now, I was happy to find that Brevo is also embedded! Brevo allows automation for up to 2.000 email contacts, even with a free plan, which is awesome for beginning businesses! Cons The limitations of 300 emails per day. However, it is not the end of the world as one can create different lists of 300, but it means 7 lists for 2.000 contacts. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) They changed the features of the plan & had no customer support for low-end plans. Review Source FM François M. Marketing Manager Business Supplies and Equipment Used the software for: 2+ years ### "All-in-one for your mailings" December 30, 2024 5.0 We use on a daily basis to manage our customer databases for our different websites, most of which run on Prestashop. We send almost all our emails and newsletters via this system. Thanks to the different segments we can create, we can target our prospects even more effectively Pros \- I like its simplicity of use, with its intuitive and efficient drag and drop mail editor. - The ability to create different segments with our contacts is easy, and the filters are intuitive. - The “enterprise” subscription system is very efficient and allows us to meet our needs without limits. Cons Some bugs occasionally, often fixed during the day, but which may have already affected our working day The automation feature is effective, but sometimes less intuitive than with some competitors Alternatives considered [Customer.io](https://www.capterra.com/p/174023/Customer-io/) Reason for choosing Brevo 's price was lower for similar functionality Review Source ÜD Ünal D. Editor Education Management Used the software for: 1-2 years ### "Good Experience" November 7, 2025 5.0 Good delivery rates, packages to suit different budgets. It is easy to use, but it would be good if some features came with low packages like starters, which have high email reception. Pros I think its price-performance is good and it is also very simple to use. Also, my support requests were answered quickly. Cons Honestly, I have a hard time saying this because I haven't experienced anything negative. I wish we could create automated commands for mass emails. For example, we could have a single list and have it automatically send emails to a specified number of people every day or every week. Currently, as far as I know, we'd have to create separate lists and run separate campaigns for this. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Delivery rates, price increases and etc. Review Source VR Verified Reviewer Owner Food & Beverages Used the software for: 6-12 months ### "The mailinglist that works for me" February 24, 2026 5.0 It feels like is humbly serving me the best experience, I recommend this to my fellow colleagues without hesitation. Pros Straightforward, no distractions, clear and quick user interface. No monthly expensive subscription but we bought a bundel of credits that is cheaper for us. Cons While editing the undo function is a bit limited, when moving to the next block the edits in the previous block cannot be undone. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) No options for my budget. Also loud and obtrusive. Review Source MAG Marius Alexandru G. Web Designer Design Used the software for: 1-2 years ### "Reliable and Easy-to-Use Email Marketing Platform" July 10, 2025 5.0 offers a smooth, user-friendly experience with reliable tools, though some features need paid upgrades. Pros ’s intuitive campaign builder and stellar deliverability made setting up email marketing truly effortless. Cons Some advanced features feel limited without upgrading, and reporting tools could be more detailed... Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Limit for contacts. Bravo give unlimited contacts. Review Source RM Ricardo M. Diretor Management Consulting Used the software for: Less than 6 months ### "Minhas primeiras impressões do Brevo" June 25, 2025 5.0 Pros Integração fácil com Make. Ótimo sistema de automação. sistema de tarefas, pipeline e compromissos bem eficiente. Cons Achei confuso (e inclusive me enganei) sobre os planos e preços praticados. Inclusive tive que acioinar o suporte para evitar uma cobrança indevida no meu cartão de crédito. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Brevo Facilidade de integração com o Make. Plano free oferece possibilidade de testes. Switched from [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Funcionalidades e facilidade de integração. Review Source EF Elvis F. Administrator Financial Services Used the software for: I used a free trial ### "Excellent platform for beginners and advanced users." November 11, 2025 5.0 Of all the free platforms I've had access to, this was the best; it was easy to set up. Everything on the platform is easy to track and analyze. Pros The system is fast, intuitive, and has good tools in the free mode. It's very easy to create campaigns and track events. Cons Limit of 300 emails per day on the free plan. I believe it could be a little bigger; it would make it easier for beginners. Switched from [Hotmart](https://www.capterra.com/p/219169/Hotmart/) Few resources and high costs comparado ao . Review Source AL Andrea L. Sales Manager Financial Services Used the software for: 1-2 years ### "From SendinBlue to Brevo - What Happened?" September 28, 2025 3.0 Again, I really liked them when they were SendinBlue. The platform was easy to use and navigate, and with unlimited contacts in the free version, you couldn't beat it. Things have changed you now. I simply don't use them anymore. Pros I used to be a big fan when they were SendinBlue. Something changed though, when they switched to . I used to like that they offered unlimited contacts. Cons Well, my least favorite thing is that they are very strict now on compliance etc, so much so, that they constantly shut you down and make you have to prove things. This platform does this more than any other I have seen. Review Source KT Kiro T. Head of social media Marketing and Advertising Used the software for: 1-2 years ### "Great tool for email campaigns" May 21, 2025 5.0 Great, I will use it in the next period for sure. It gave additional value to the offers we provide to our clients that want to have email campaigns Pros Easy to use and intuitive, saves nicely the contacts and filters the black list. Nice design interface that saves your work Cons Some minor options even in premium packages are not included and they should be, especially in the area of tracking email campaigns Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Less expensive than previous platform with more or less samo options Review Source MP Miguel P. Departamento financiero Marketing and Advertising Used the software for: Less than 6 months ### "Brevo es lo que estábamos buscando" December 1, 2025 5.0 Lo que estaba buscando para el envío de mails a mi lista de contactos profesionales. Conseguimos también tener tasas de aperturas y otra información estadística vital para nuestro negocio. Pros Fácil de usar. Muchas opciones. Lo necesitábamos para el envío de información de notas de prensa a medios. Cons En fase de aprendizaje, todavía no he encontrado grandes problemas.Nos falta todavía configurarlo y testearlo. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Porque me parecía más intuitivo y con más funciones Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Porque necesitamos tener estadísticas de aperturas y otros Review Source JW Jock W. Senior Teacher Information Technology and Services Used the software for: Less than 6 months ### "Awesome Customer Service - Same Day" September 10, 2025 5.0 Needed to sort out a security issue / query. The guy was super quick in responding - I gave the info required And Bobsyauncle! Same day solved! Pros Customer Support. I have various interactions with . This time ut was Customer Support. A security "thing" I had to sort out. Couple emails back n forth - problem solved - in the same day. What company replies - a few times in the same day?! Happy Days Brevo! Cons This interaction was seamless. No problems at all. Well I was not up to speed with this aspect of operating - so partly my fault. Anyhow - problem sorted. Review Source Paulo Henrique P. Chief Sales Director Computer Software Used the software for: 1-2 years ### "Salesperson’s Perspective" December 22, 2025 5.0 Overall, I really enjoy it because setting up automations is easy. As a salesperson without much IT knowledge, I occasionally run into difficulties, but with the help of AI, I’m able to manage everything. Pros I really enjoy because it’s very easy to use. I’m a Chief Sales Director and not an IT expert, yet I can still create automations and increase sales using their platform. Cons There’s a small learning curve for some advanced features, especially when setting up more complex automations, but overall the platform remains intuitive, well organized, and easy to use on a daily basis. Review Source MG Marcus G. Diretor Program Development Used the software for: Less than 6 months ### "Konia Brevo Review" July 15, 2025 4.0 It has been a very pleasant and reliable experience. The bounce rate is being well reported. Overall, my experience with has been great. It’s easy to use, reliable, and offers solid automation features for the price. It really simplifies managing email and SMS campaigns in one place. Pros I really like how easy is to use and the clean interface. The automation features are powerful and having multi-channel options like email, SMS, and WhatsApp in one place is a big plus. The pricing is also very fair for what you get. Cons lack of variety in the models, there could be many more models. Some features feel limited compared to bigger platforms, like advanced analytics and integrations. The free plan also has daily sending limits, which can be restrictive as you grow. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reason for choosing Brevo because the price is fair and the features really work Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) Very expensive, and I found it a bit confusing. Review Source NN Nitin N. Director Computer Software Used the software for: 1-2 years ### "Experience with Brevo" June 10, 2025 4.0 Overall experience with is good. I have used multiple other software's in past but Brevo is easy to use and feature rich. Pros Easy & user-friendly interface specifically Drag & Drop feature. All in one solution (Email marketing, SMS marketing and CRM automation) AI assistant to fine tune your content. Single click report option to view campaign summary (Recipient, Open, Clicks, Unsubscribe etc.). Prompt support whenever required. Most important easy on pocket. Cons Difficulty to Replicate any earlier shared campaign. Past campaigns comparison and AI based suggestion to improve the performance. More options of predefined templates should be there. Switched from [Netcore Customer Engagement](https://www.capterra.com/p/231034/Netcore-Cloud/) For Better user experience (bug free application), Campaign Analytics and Support. Review Source Simon P. Founder Airlines/Aviation Used the software for: Less than 6 months ### "Excellent CRM Option" February 12, 2026 5.0 Everything has worked well from importing my contacts to sending four campaign emails. You hold your breath while your campaign is suspended, but all comes good if you have follwed best practice Pros I appreciate the modern interface and knowing privacy is managed at the highest European standard. Paying for what you need with no tie-in to a subscription is very refreshing. Cons While the approach is simplified, it can still be quite technical to understand, but with patience, you can work through the details to deliver the campaigns Review Source VR Verified Reviewer chef de projet Hospital & Health Care Used the software for: 1-2 years ### "newsletter pro" April 7, 2026 4.0 newsletter envoyée depuis 1 an, tout se passe bien; Pros facilité d'utilisation et d'implémentation de ma charte graphique. Réutilisation des blocs enregistrés pour une newsletter homogène sur le long terme Cons manque peut-être de templates de mise en page. J'aimerai que cela soit plus flexible en fonction des actualités que je dois mettre en valeur Review Source EC Erik C. CFO Food & Beverages Used the software for: 2+ years ### "A delight experience. Cannot wait what is next" May 15, 2025 5.0 Came from SendInBlue. Picked it over another marketing tool. Love Paris, so that it was french helped as well Pros Clarity, and looking forward to dig into your other products like AI, whatsapp communication Cons That i cannot track when customers open an email. A time line Alternatives considered [miEdge](https://www.capterra.com/p/210271/Marketing-Prospecting-Sales-Cloud/) Reason for choosing Brevo Better feel, french, and I liked the design Switched from [YMLP](https://www.capterra.com/p/210547/YMLP/) Need modern tool and future AI tools to work with Review Source SP Shaun P. Marketing Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Full functionality for a great price" July 14, 2025 5.0 Have been using close to two years now and have very little to complain about. I have recommended those in the mid size business arena to use this product. Pros The price point for is perfect and if it was just about price without the functionality it would mean very little. I have used high end products in this space as well as more budget minded and the Brevo platform is very feature rich. Cons There are occasionally weird visual bugs that throw off numbers I have notice but its very minor, not often and is fixed relatively quickly. Review Source YZ Yoav Z. Director Management Consulting Used the software for: Less than 6 months ### "Mixed bag so far" May 20, 2025 4.0 Love the UX; not sure about how effective it is yet; unhappy with the packages which need sorting urgently. Pros Ease of use. UX is fantastic, very intuitive, difficult to get wrong. I also like how there's no max number of contacts in most packages including the free one. Cons Inboxing - feels like it's very low, though I didn't use it enough times yet. Also pricing feels a bit confused: for example, looks like it's more worthwhile to stay on a free package than move to pay as you go because you lose your free allocation? The basic package at £47 a month is also too expensive for what it is, it's higher than HubSpot for a fraction of the functionality. Also, how is it possible that the £22 package loses the ability to see what people clicked on, which is available on the free package? Your packages need urgent attention and sorting. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo I chose over Mailchimp because of ease of use and unlimited contacts. I still got HubSpot and use it as my CRM. Review Source BO Babatunde O. SEO Marketing Marketing and Advertising Used the software for: 2+ years ### "Brevo tries to do everything email related" April 10, 2025 4.0 I like in general. The interface is easy to use not complicated, Automation, emails and conversations can be integrated with no isssues. Pros After they rebranded from sendinblue to . I liked the new interface brevo. But what I really like the most is that it solves the problem emailing and chat embedding for my site. Cons There were no big spam prevention measures for the chatbot. Al maybe there were then its not strong enough because lots of spammers are using my embed chat. I dont like the credit pricing system if we pay a monthly fee, let us not run out of credits. Review Source CP Claudia P. Formadora Education Management Used the software for: 6-12 months ### "Easy to Use Platform with Excellent Customer Support" May 13, 2026 5.0 My overall experience with has been very positive. The platform is easy to use, intuitive and great for creating email campaigns without unnecessary complexity. What stood out the most to me was the customer support — fast, professional and genuinely helpful. Even when I had an issue accessing my account, the team handled everything with kindness and efficiency. Overall, I think Brevo offers a great balance between usability, features and value for money. Pros What I like most about is how easy and intuitive the platform is to use. Creating email campaigns and managing contacts feels simple, even without a very technical background. I also had a great experience with customer support recently — fast, helpful and genuinely kind. Romeo was especially professional and supportive throughout the process. Overall, Brevo offers a very good balance between usability, features and value for money. Cons One thing that could be improved is the account recovery and email change process. If you lose access to your old email address, updating login details can become quite complicated. That said, the support team was very professional and helpful in finding a solution. Review Source GN Gillian N. Ceo Real Estate Used the software for: 1-2 years ### "Brevo - Top CRM" April 10, 2025 5.0 Pros Simple, quick, easy, full included and price affordable Cons Some options (not important) will be come soon Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Brevo Price, a lot of users, company quite big and exist from a long time Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot too expensive amd do the same work (a bit less options) Review Source OA Odueki A. CEO Marketing and Advertising Used the software for: Less than 6 months ### "From Lead to Sale: How Brevo Helped Me Automate Everything" July 11, 2025 4.0 I’ve had a great overall experience with . It’s a powerful tool that has helped me do more with less stress. I was looking for something that could help me capture leads, follow up automatically, and organize my audience — and Brevo delivered. I love that I can tag, group, and score leads, so I know exactly who’s ready to buy and who still needs nurturing. The automation system runs even when I’m not online, which has saved me so much time. Pros helps me build real connections with my audience and turn those connections into sales because it not only helps me collect leads, but also tag and group my contacts. It also helps me score leads. It just makes it easy for us to build digital marketing funnels. Cons Some users might not like or could find it limiting due to the learning curve — especially when it comes to setting up workflows, lead scoring, and tagging. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) I needed a comprehensive marketing automation platform like . Review Source SJ Sophia J. Chief Creative Officer CCO Health, Wellness and Fitness Used the software for: 1-2 years ### "Customer Support Caring" September 9, 2025 5.0 I only used when I was in difficult situations and needed something done quickly. I always needed someone to help me get it done though, which is not ideal Pros Honestly when I saw the email that not only the last payment but the last two payments were refunded, it brought a tear to my eye. I felt vulnerable sharing the challenges I am having building Soulful Colour and from \[sensitive content hidden\] stand point this may have been somethng small but for me it was HUGE mostly because I felt seen heard and listened to and that was validated through action. I appreciate you. It's the seemingly little things that make a big impact. THANK YOU. Soulfully Sophia Cons Learning curve using the platform is not very user friendly, especially when it comes to the more technical aspects like DMARC and ensuring you don't get flagged as spam. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) They started charging for having a lower number of contacts. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.