# Page 13 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Brevo ## Showing most helpful reviews Showing 301-325 of 3406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RCF Ruy Cezar F. Proprietário Alternative Dispute Resolution Used the software for: Less than 6 months ### "Avaliação Inicial" August 4, 2025 5.0 Vamos caminhando passo a passo na plataforma, absorvendo os conhecimentos e contado com o suporte que, até o momento (e acho que será sempre) está muito atencioso e prestativo. Pros Estou começando na plataformas e o que vi até agora me agradou muito. A interface é dinâmica e linda. Cons Ainda não tenho o que não gostar porque tudo que me foi apresentado até o momento é excelente e tenho certeza que o que não gostar a equipe, que é sensacional, irá me ajudar. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Porque a Brevo é uma plataforma mais completa. Review Source EK Elijah K. Community Manager Education Management Used the software for: 1-2 years ### "Affordable and Easy to Use" February 25, 2025 5.0 I have enjoyed working with Brevo for the last two years. It is the best CRM out there. Pros I really like the simple UI. As a non-technical person, I find using Brevo an absolute joy. The price is also very friendly compared to other CRMs. Cons I can't think of anything that I disliked about Brevo. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo Brevo was cheaper and easier to use. It was also more suited to our needs overall. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Very expensive for us. Also, we needed something more user friendly. Review Source AR Akash R. Digital Marketing Manager Information Technology and Services Used the software for: 1-2 years ### "Good email marketing tool with AI Capabilities in in the industry" March 19, 2025 5.0 Overall experience with Brevo is good. Also, the campaign deliverability is good. Pros 1\. User Interface 2. Fast loading 3. Good deliverability 4. Good functionalities Cons 1\. Customer Support 2. Some Campaigns shows wrong stats Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Due to high costing and less features and DB storage Review Source CF Constantino F. Manager Program Development Used the software for: Less than 6 months ### "Easy and easy for every one" March 20, 2025 5.0 Great and fast. It's so simple to configure and work with, yet complete, fast, secure and not to much expensive, compared to several competitors. Thks. Pros Simplicity in configuration Easy and userfriendly in the daily usage Fast Secure Complete Low pricing Cons Everything is another module with an extra cost Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Systeme.io](https://www.capterra.com/p/198994/Systeme/)[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo Easier to configure, easier to use, complete enough, good and easy levels of integrations, pricing, simplicity, secure, fast, honest, good suport, lots of help online. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[RD Station](https://www.capterra.com/p/180098/RD-Station/) Easy to implement, easy to use, pricing and features. Review Source CI Carla I. Copywriter Marketing and Advertising Used the software for: 2+ years ### "Ótima acessibilidade em português " June 11, 2025 5.0 Em geral, tenho uma experiência positiva com a plataforma. Faço uso em projetos pessoais e já indiquei para uso em clientes. Pros Gosto da acessibilidade da plataforma. Como tudo está disponível em português-br, é simples de usar as funcionalidades. Gosto também da entregabilidade das campanhas de email e acesso aos relatórios. Cons Campanhas por WhatsApp. Já utilizei essa função em um projeto, e há um pouco de dificuldade em realizar os disparos de campanha. Review Source HLMK Hajji Laird Mostafa K. Founder and Certified Socialpreneur Computer Software Used the software for: 2+ years ### "Brevo Sigh of Relief when Sending Newsletters." August 19, 2025 5.0 Our experience with Brevo has been smooth and rewarding — the platform is reliable, user-friendly, and their support team is always responsive and helpful. Pros Excellent customer service and UI. We created a draft newsletter which was delivered yesterday within seconds. Cons Perhaps ensuring that campaigns and newsletters are delivered to inboxes only as the email was in our junk folder. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Cost, customer reviews, user experience. Review Source Antonia E. Corporate and Tax Lawyer Law Practice Used the software for: 2+ years ### "My business depends on Brevo. We are very happy" January 6, 2026 5.0 I have been their client for 3 years and I am super happy with it. I am a lawyer so it is very nice that they have made marketing campaigns for my 12,000 readers so easy Pros I can't function without Brevo. It handles large chuck of my marketing. It is very easy to use. It is very effective. Cons I can't integrate payments but I think they are working on it as we speak. Looking forward to this new feature Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo easier to use and cheaper. Looked more professional Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was too simple and couldn't deliver to 12,000 people Review Source PK Phillip K. Director Human Resources Used the software for: 1-2 years ### "Brevo Feedback" February 8, 2025 4.0 It has been great so far, no problems and the changes they have made have been effective. Pros They are constantly improving their service, i love segments Cons That they increased prices, I wish they would also give more emails Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I thought costs were more appropriate for me on brevo or sendinblue then Review Source AL Ann L. Head of Marketing Consumer Services Used the software for: 1-2 years ### "Flexible Pricing That Fits My Needs" May 22, 2025 5.0 I've been using Brevo for the last 4 to 5 years. I have never had any issues. The reports are great. Pros I like that I can purchase bucket credits and it's not based off of the number of contacts you have. Cons Everything is good. I would like to start cold emailing to a list I am receiving from a 3rd party, but they are not subscribed and I don't want to risk our emails being blacklisted. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) I was being charged by how many emails were on file even though I probably only emailed them one time. Review Source RA Rasmus A. Marketing manager Building Materials Used the software for: 6-12 months ### "Simple, fast and intuitive" September 26, 2024 5.0 I really appreciate the simplicity and ease of creating and sending campaigns. The intuitive design makes it incredibly straightforward to get a campaign up and running without any hassle. This smooth process allows me to focus more on crafting the right message rather than spending time on technical setup, which is a huge advantage. Pros I appreciate the simplicity of creating campaigns. The straightforward process allows me to quickly convey the message I need to get across. This efficiency helps save time and ensures that my campaigns are launched without unnecessary complications. Additionally, the reports provided are clear and easy to understand, which makes it simple to analyze performance and adjust strategies accordingly. Overall, the user-friendly approach and transparent reporting empower me to focus more on the core content of my campaigns rather than getting bogged down by technicalities. Cons It's not a unique problem for Brevo, but one thing I dislike is that the statistics for sent campaigns are not entirely accurate. This issue is common among all providers. While the platform itself is user-friendly, the inconsistency in data makes it difficult to fully trust the campaign performance metrics. It’s an industry-wide challenge, but it’s still something that affects the overall reliability of email marketing tools. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Their pricing model became too expensive. While the platform offers valuable features, the cost eventually outweighed the benefits for my needs. It made it harder to justify the expense, especially when comparing it to other alternatives that offer similar functionality at a more competitive price. Review Source JC Jasmine C. Marketing Manager Computer Software Used the software for: Less than 6 months ### "Easy to use and affordable platform" May 26, 2025 5.0 I think everything is good so far. Compared to platforms like Hubspots, Brevo is an easy to use and more affordable alternative. Pros I like that the platform is very easy to use. Uploading contacts and sending out emails are very easy. Campaigns and design are easy to build too. Cons I think some of the features are not very easy to understand. Example, I need to click on "Transactional" to understand more about it. And I dont think there are support functions, or not that I know of. So if you need help, not sure where to go. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Brevo More affordable and still have similiar functions. And our company is not big enough to justify a purchase in Hubspot Review Source PK Przemysław K. Owner Retail Used the software for: 2+ years ### "Great sofware" July 2, 2025 5.0 I’m very satisfied with using this software. I’ve tried competing solutions, but none of them offered as much as Brevo. Pros The software works very well and fully does its job. It’s also constantly being improved, which makes it work even better over time. Cons Access to some statistics and features is only available in higher-tier plans, which are significantly more expensive. Review Source EM Emmanouil M. Developer Information Technology and Services Used the software for: 2+ years ### "Easy to use, plenty of features" July 2, 2025 5.0 Very pleasant experience. It is a joy to build a campaign, test it and schedule it. Reports are extremely flexible. Creation of segments are very useful to create proper recipients lists. Pros Simple interface, SMTP support, transactional emails, detailed campaign reports, easy to use newsletter/campaign design environment. Cons If a paid plan expaires doesn't fall back to the free plan automatically. But ca be done fast and easily with a single support request. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Easiest interface and better plans for our needs. Review Source KW Khyati W. AGM Education Management Used the software for: Less than 6 months ### "Good Platform for E- amrketing" July 23, 2025 5.0 Pros Its all-in-one platform approach. It combines email marketing, SMS, marketing automation, and CRM tools in a single, easy-to-use dashboard. The interface is intuitive, and it makes it really simple to set up automated campaigns and segment audiences. Cons While Brevo offers great value and features, I found the reporting and analytics section a bit limited compared to some other platforms. Alternatives considered [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Reason for choosing Brevo pricing and ease of use in setting campaigns and contact list Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Pricing and ease of use in setting campaign Review Source YP Yogesh P. Founder Retail Used the software for: I used a free trial ### "Getting started with Brevo!!" June 10, 2025 5.0 I opted for Brevo for our upcoming web application as it had competitive rates and free option to support during the development phase. I had some initial activation issue due that was promptly handled by the support team. Pros Simplicity and prompt customer support. I like the simple yet powerful Dashboard that gives you a quick overview of the current state of the emails flows. Cons Since I am new, yet to discover :). I have not come across any major issue so far so it would be too early to talk about the Cons. So far none that I can allude to. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo I chose Brevo for its simplicity and competitive pricing Review Source RS Radenko S. CEO Business Supplies and Equipment Used the software for: Less than 6 months ### "Good experience" January 14, 2026 5.0 Positive, good support service, tools necceserz to start and run zour email campaigns, segmentatyion is good, good repaort even in the free plan Pros Fantastic intuitive interface, even in the free plan its enough to reach out to zour desirabele clients. Cons I wish there is more room in a free plan and it would be great if the paid plan has dailz limit instead monthly Review Source MS Mike S. Transformation Director Management Consulting Used the software for: Less than 6 months ### "Fantastic, easy to use mass mailer product" March 29, 2025 5.0 Excellent. I am really very very happy. The checking of emails, the checking on campaigns being sent really does prove that Brevo takes its responsibilities very seriously but does it in a way that hardly impacts the user. Pros I've used a lot of mass email solutions and find that Brevo is one of the simpliest and easiest to create an account and start using. Cons The templates take a little time to get use to using but that's probably user error. Maybe a couple more basic templates would be helpful. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) MailerLite is complicated and unfriendly just from a setup side. Very little online support. Review Source CB Carlos B. trabalho Arts and Crafts Used the software for: I used a free trial ### "Avaliação 1ª impressão" August 5, 2025 5.0 Estou utilizando e aprendendo a usar a poucos dias e já estou gostando muito, com o passar do tempo, atingindo os objetivos que tenho com os envios de e-mails, pretendo fazer um UP para um plano melhor. Pros Utilizei somente a ferramenta de e-mails por enquanto e o que eu mais gostei foi a interface, que é fácil de usar, intuitiva de certa forma muito prática. O monitoramento da campanha com os relatórios é uma outra ferramenta muito útil que nos permite mensurar o quanto estamos sendo assertivos nas campanhas. Poder organizar varias listas de contato e subdividir em pastas, deixa o trabalho muito mais ágil. Gostei muito desta parte das listas de contatos. A parte de estruturação do corpo do e-mail permitindo colocar links para as redes sociais e direcionar para a página de vendas também gostei muito. Cons Poderia ter uma maneira de retomar a campanha de forma editar o envio para mais contatos específicos. Review Source JO Jean-Philippe O. chief Consumer Goods Used the software for: Less than 6 months ### "Excellent product !" November 13, 2025 5.0 I have hav a problem at the first utilisation, and the support was very quick and efficient. no problem with them ! Pros It's a very efficient product, even if you use the free version. The support answer was very quick et pertinent. Cons I don't find technical probleme with brevo; I would suggest to decrease the price of the first offer . Alternatives considered [WPForms](https://www.capterra.com/p/234945/WPForms/) Reason for choosing Brevo for the technical aspect of the brevo product Review Source TB Tomas B. CEO Information Technology and Services Used the software for: 1-2 years ### "It's kinda ok but there's room for improvements" October 28, 2024 4.0 It's nice but lately I'm getting too many suspensions just after registering on brevo. And support did not respond to my request in a week. Pros Overall good quality, good integration of the tool. Cons Missing crucial features. Mainly the company management feature is overly compicated. E.g. I invite a client as an expert. My clients have to register and then invite me back and give me permissions again. Alternatives considered [Postmark](https://www.capterra.com/p/254711/Postmark/) Reason for choosing Brevo we started using brevo ealier so we stuck with it. If brevo continues to ignore support requests we'll try out postmark Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) that tool was even more complitacted than brevo and it locked email log Review Source TW Tobias W. CEO Wholesale Used the software for: 2+ years ### "From Top to Flop" September 5, 2025 2.0 Lock-in effect cloud platfrom which is not being further developed since the take over three years ago as it formerly was called SendinBlue. Once the pioner, it is now getting the rotten tomato. Pros Visual appearance of E-Mails and campaign management. Ease of use for basic features. PArts of the contact list segmentation, but this is also an disadvantage at the same time. Cons Unreasonable blocking. Newly introduced metrics measurement. While having a very bad anti-spam filter for new registration, at the same time they have recently implemented a very strong account freezing rule. Review Source Asish K. Digital Marketing Specialist Food & Beverages Used the software for: Less than 6 months ### "Reliable Email Marketing Tool with Room for Improvement" January 31, 2025 5.0 I've been using Brevo for about 6 months now, and it's been pretty solid for our email marketing needs. The learning curve wasn't too steep, and their customer support has been helpful whenever I got stuck. The pricing is reasonable for what you get, and I like that they include SMS marketing too, even though I haven't used it much. Not perfect, but definitely gets the job done. Pros The best thing about Brevo is how easy it is to send bulk emails without them landing in spam. I really love their drag-and-drop editor - it made creating newsletters so much simpler than I expected. Their automation features also saved me tons of time, especially for welcome emails and birthday messages to my customers. Cons Sometimes the platform can be a bit slow to load, which gets frustrating when I'm trying to quickly edit a campaign. I also wish they had more template options - the existing ones are good, but I find myself having to customize them quite a bit to get the look I want. Review Source TV Tim V. Managing director Information Services Used the software for: 2+ years ### "Low price, No expertise." March 13, 2025 2.0 Brevo is een prima oplossing als je simpele mails wilt versturen of marketing automation wilt toepassen. Zodra het lastig wordt hoef je niet te verwachten dat je met een oplossing geholpen wordt. Hier zitten niet de juiste mensen om je daarmee te helpen. In dit geval het versturen van een dynamische e-mail. Pros Prijs is goed ten opzichten van andere oplossingen. Cons Slechte service, inhoudelijke technische kennis van eigen product. Review Source MI Moustafa I. Founder Graphic Design Used the software for: 6-12 months ### "Moustafa feedback on Brevo" July 2, 2025 4.0 My overall experience with Brevo has been positive. It's an intuitive and reliable platform that simplifies email and SMS marketing. The drag-and-drop builder is easy to use, automation workflows are effective, and contact management is straightforward. While some features require upgrading, the value provided at each pricing level is solid. It's a great choice for small to mid-sized businesses looking for an all-in-one Pros What I liked most about Brevo is its user-friendly interface, powerful automation features, and affordable pricing for email and SMS marketing—making it easy to manage campaigns efficiently. Cons What I liked least about Brevo is that some advanced features, like detailed reporting or certain integrations, are only available on higher-tier plans, which can be limiting for small businesses or startups. Review Source TM Tiffany M. CEO Cosmetics Used the software for: 1-2 years ### "Clear and Effective Spam Protection with Room for Improved Communication" November 12, 2025 5.0 My overall experience with Brevo has been positive—effective spam blocking with room for improved notifications. Pros The support team responded quickly, communicated clearly and thoroughly, and resolved the issue efficiently. Cons While I appreciate that Brevo effectively blocks bot signups and spam emails, I wish they would notify me by email whenever my transactional platform is blocked due to suspected bot activity. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.