# Page 16 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 16 - Reviews of Brevo ## Showing most helpful reviews Showing 376-400 of 3406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TS Tony S. Webmaster Transportation/Trucking/Railroad Used the software for: I used a free trial ### "New Brevo user" December 2, 2025 4.0 Very good so far. The only reason I haven't given 5 stars is because of the link missmatch described above. Pros The 300 emails a day whilst getting used to Brevo is excellent. I've had a couple of problems and I have asked for assistance twice. In each case Brevo support got back to me inside 24 hours and solved the problem. Very impressed. Cons When I click a link in a test email sent to myself I get a "Link Missmatch Detected" warning. I can't get rid of this and I can't figure it out. I think that will put off recipients clicking the link. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) They are too expensive for my needs any longer Review Source PW Peter W. COO Online Media Used the software for: Less than 6 months ### "User-Friendly and Reliable" March 4, 2025 5.0 My experience with Brevo has been greatly positive. It’s user-friendly and works well for email marketing and automation. While it’s not the most flexible tool out there, it gets the job done efficiently. If you’re looking for a solid, easy-to-use platform, it’s definitely a good choice. Pros I had no issue setting up Brevo. The interface is straightforward, and the email editor is easy to use. The automation features are great, and I appreciate how it integrates with other platforms. The price is fine as well. Cons While Brevo covers most of my needs, I’ve found it to be a bit less flexible than I’d like, but there is nothing that should be a dealbreaker. Alternatives considered [Braze](https://www.capterra.com/p/155423/Appboy/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/)[Mailjet](https://www.capterra.com/p/130105/Mailjet/) Reason for choosing Brevo price and overall automation ease. Besides that, Brevo has integrations with many of the tools I'm using like Warmy Review Source JBJ João Bosco J. Administrador Consumer Electronics Used the software for: Less than 6 months ### "Plataforma completa e intuitiva para automação e CRM" May 21, 2025 5.0 Minha experiência geral com a Brevo foi bastante positiva. A plataforma oferece uma boa variedade de ferramentas para gestão de campanhas, automação de marketing e CRM, tudo com uma interface intuitiva e fácil de navegar. Apesar de algumas limitações nos planos gratuitos, os recursos oferecidos atendem bem às necessidades de pequenas e médias empresas. É uma solução prática e eficiente para centralizar a comunicação com clientes. Pros O que mais gostei na Brevo foi a interface intuitiva, a facilidade de automação de e-mails e a variedade de recursos disponíveis para campanhas e CRM. A plataforma é completa, fácil de usar e permite centralizar a comunicação com eficiência. Cons O que menos gostei na Brevo foi a limitação de algumas funcionalidades em planos gratuitos e a lentidão ocasional no carregamento de certas páginas, o que pode atrapalhar a produtividade em momentos de pico. Review Source FG Fernando G. Owner Consumer Services Used the software for: Less than 6 months ### "Inexpensive Email Marketing Platform and you will know why" July 20, 2025 3.0 i didnt have a positive experience i was with constant contact for a long time and then i received an email from brevo and i signed up it was a little difficult to get it up and running and did not think their templates were the greatest Pros its fairly an inexpensive email marketing resource. its very easy to use and quick to set up. allow for larger contacts database than other email marketing platforms. Cons I doesnt have alot of features. automating email blasts and social media posts isnt a capability that it currently has. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Price was the main driver of changing to brevo Review Source OT Ojo T. Copywriter, Mobile and Web developer, Data analyst Marketing and Advertising Used the software for: I used a free trial ### "My First Email Campaign" September 16, 2024 5.0 I ran my first “bulk” email campaign with Brevo and had a 10% open rate, no clicks but just the fact that I get real time info on how well my campaign was going and it was positiveish, It put a BIG SMILE on my face. Pros The UI is very intuitive. Usually, before I use any Saas platform, I watch a short YouTube video on how to do use the basic features just to get an idea of the tool. I did so for but for Brevo, I unconsciously dived into it, started checking around and within 10 minutes I got a hang of what it does and how it was perfect for my needs(which is a mailing service that allows at least 300 emails per day) - this feature, is the number one reason I’m sticking with Brevo as I cannot afford a paid service YET. The UI is great, so far I’ve only used the email campaign feature and the list importing, segmenting and exporting features but so far it’s an awesome app to use… I just know I’ll be sticking with it for a long while Cons When I tried exporting a contact list I had fine tuned, it didn’t inform me it would be send the link to the exported CSV to my email… I thought maybe there was an error and I kept exporting and exporting until I randomly checked my email and saw my inbox “spammed” with Brevo messages - This was partly my fault for not receiving notifications on the email too(I had to put on notifications for my mail on my iPhone immediately after… apart from this slight error I had with Brevo, no other problems Review Source Tom B. Head of IT and Software Engineer Gambling & Casinos Used the software for: 6-12 months ### "Great platform for digital marketing and business communication" March 12, 2025 5.0 The platform offers automated workflows, such as welcome emails and lead follow-ups, and includes a live chat tool that allows us to interact with our website visitors in real time, enhancing the experience and communication with our customers. Pros Brevo offers comprehensive tools for managing emails, SMS, live chat, and marketing automation. What stands out the most is its ease of use, its focus on automation, and its ability to integrate multiple communication channels into a single platform. Cons The tool has no negative aspects to point out. Review Source KD Katherine D. Owner Hospitality Used the software for: 1-2 years ### "Great for e-newletters" June 30, 2025 5.0 Great for designing and sending emails but please could you make the contacts database more intuitive. Pros Free plan Easy to use - or at least much easier than others! Lots of designs and sizing images and text feels easier than other software I've used. Cons I don't find the Contacts database intuitive or easy to use. I seem to have loads of lists and I don't really understand why. A simple option to send to all contacts would be great for occasional users. Switched from [dotConnect for Mailchimp](https://www.capterra.com/p/10021402/dotConnect-for-Mailchimp/) Too complicated - I never felt I go the grips with it and decided to see if there was another product out there. Review Source BK Bibor K. CEO Marketing and Advertising Used the software for: 2+ years ### "Great, needs to proceed as such in the future" October 3, 2024 5.0 Generally very positive. I'd like to see the ecommerce section functionality expanded more. Pros The newsletter editor, and the UI in general is clean and functional. If there are implemented features, they are usually comprehensive. Cons I'm not exactly sure if Brevo follows the needs of us, its users, when introducing new features. There are more e-mail oriented features that would be welcome. For example, darkmode e-mail client management. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Awful editor and the way they charge per user. Honestly, at the time, it was the only one that fully supported Shopware. We switched from shopware in the meantime, but Brevo is now the best. Review Source AJ Ahmad J. CEO Food & Beverages Used the software for: Less than 6 months ### "Brevo is no. 1" June 6, 2025 5.0 Easy to use, good quick support. I send an email and got response almost instantly, and the problem was solved, very good Brevo, thanks! Pros Simplicity, good customer support. Easy to use portal. I used Simplify before, it was expensive, and I did not get what I got with Brevo Cons Nothing right now. I look forward to a long journey with Brevo. I am in the start face of my application, so I need more time to give more accurate picture Switched from [Symplify](https://www.capterra.com/p/189921/Symplify/) Symplify was expensive and does not have the options Brevo have Review Source sW sharon W. Coordinator Civic & Social Organization Used the software for: Less than 6 months ### "Really happy to recommend" December 10, 2024 5.0 Excellent - totally fabulous. Really helpful company. Everyone was great Pros Fabulous telephone support. Very easy but powerful software at a good price. I have reviewed lots of alternatives Very comprehensive for a small charity Cons not many videos to watch on set up. It would be useful to have a checklist that would take you down a path to help you think through issues and how Brevo solves those questions Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Brevo Superior need I say more!!! CRM was Sooooo important Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Easier and more comprehensive. Better product. Sendfox was also in the mix Review Source LA Lucas A. Head Vendas Computer Software Used the software for: 1-2 years ### "Fácil, Rápido e eficiente " May 20, 2025 5.0 Usar o Breno foi muito fácil e rápido além de efetivo. O Brevo me ajudou a ter uma comunicação mais rápida e efetiva com meus clientes não só para marketing mas também no pós venda e em processos de onboarding Pros Fácil de usar e muito versátil pois você encontra muitas funcionalidades em uma só ferramenta além da facilidade em importar dados Cons Na verdade não a nada que eu não tenha gostado mas pra dizer alguma coisa séria legal se cada funcionalidade tivesse um trial separado pois aí conseguiria experimentar cada um em um tempo diferente do negócio Review Source CN Cristina N. VP, Marketing Research Used the software for: 6-12 months ### "Responsive customer service & super safe " April 8, 2025 5.0 I (and our DPO), love that Brevo is super compliant and upholds the highest data protection protocols. This makes my job as a marketer super easy. Pros Very responsive customer service and overall, an easy to use and super data compliant platform. I have no doubts that we upholding the highest data privacy standards for our company and the clients we use this software to email. Cons Would love having a dedicated support person that we can connect with one-to-one, or more training videos, but the overall support is still very helpful. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Data compliance and security needs set out by our company. Review Source HM Henry M. President E-Learning Used the software for: Less than 6 months ### "great service" June 20, 2025 5.0 very efficient. My review was completed in less than 24 hours! I only have less than 100 clients right now but will be able to ramp up as needed. Pros Ease of use and I am able to onboard my clients without any delay. I have been able to create my email template with ease. Cons nothing so far. I have had a positive experience with everyone that has reached out to lend a helping hand. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Ease of use. Seemed easier to me to get my clients in and notified. Review Source LM Levente M. Manage Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "The experience our company has gained over the past two years since using Brevo" November 12, 2024 5.0 In overall I am satisfied with Brevo. I have used Mailchimp before, but the interface wasnt that easy to manage. Pros What our company loves about the Brevo application is its user-friendly interface. We can easily manage our email campaigns, as it remembers all previous settings, allowing us to effortlessly access any of our past email structures. Database management is also a crucial aspect of running email campaigns, and Brevo makes this easy to handle. We can simply upload data in CSV files, enabling us to efficiently import a large number of contacts. Cons I am not sure if it is possible to delete a large database on contacts in bulk. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It wasn't that user-friendly, and designing email layouts was more complex. Review Source CC Chetansagar C. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Best UI for a mass mailing Sofware" August 7, 2025 5.0 Excellent. i can use the software first time with ease. Navigation & nomenclature are universal in nature. Pros I liked the plan very much as our mailing campaign are not regular the email credits plan "Pay as you go" is very good. UI is good Cons I think the Brevo Team must focus on this even if i have been not using the Brevo the session is not logged out. as i browse through the history it get me logged in without showing the login screen or not allowing me to enter my credentials Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Limited plans- We do not want a recurring subscription Review Source JG Jonathan G. Founder Just Listed Bali Real Estate Used the software for: Less than 6 months ### "Simplicity and time efficiency is key! " June 19, 2025 5.0 Overall it’s an easy process to get you started to manage your own email campaign, no need to be a tech Savy it’s very friendly to use. I’m surprised how simple this is! Pros I like the easy way of navigating the platform, I was freaking out to delete soft and hard bouced emails and at my surprised it was so simple. Cons I haven’t found anything I don’t like yet just yet but everything is running smoothly and I don’t like deleted so many bounced emails but I guess it’s part of the process. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing Brevo It was recommended by many people in my industry Review Source MS Matthew S. Director Education Management Used the software for: 1-2 years ### "Great STMP solution for WordPress" May 1, 2025 5.0 Product support at Brevo has been very helpful--pleasant and proactive--with my recent configuration. Pros I'm using Brevo to handle STMP email from WordPress sites for multiple clients. I like that they provide a reliable, free alternative for my small clients. Cons I so rarely mess with DNS settings that I find changing to work with Brevo a bit confusing. I guess that's not Brevo's fault. But anything they can do to make that process easier would be appreciated. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo Brevo seemed easier and more affordable to me. Review Source MR May R. Instructor and owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Good and easy to use product" July 10, 2025 5.0 I am technically good myself but others helping me may not be. Brevo has been very easy to use to the point that I don't really need to train my helpers much. Pros Very easy to navigate and use. Did not really need to look up the help pages much. If I do need to ask for help, the documenation is there. Cons Not really much that I don't like. Perhaps the changing of the product name a few times in a short span, but looks like the name is now settled. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Brevo offers better features, usability and pricing. Review Source RA Rachel A. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Happy I switched" July 29, 2025 5.0 Pros Very simple to import contacts from existing email provider. Drag and drop email automation was easy to setup. Dealing with customers support was a fantastic experience. Cons Honestly there has not been much that has been a disappointment. If there was one thing it was you had to go to multiple locations to change the the name of the sender in the emails and automations. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) They raised the cost of the plan we were on by 30%. Review Source ES Eitan S. CEO Luxury Goods & Jewelry Used the software for: 2+ years ### "The best email marketing tool" April 8, 2025 5.0 The best email marketing tool, easy to use, friendly and multi functions Pros easy to use, friendly , clear, multi functions Cons its my best marketing tool for a long time Review Source HV Himanshu V. Senior Software Developer Information Technology and Services Used the software for: 1-2 years ### "Affordable Marketing Solutions For Businesses" December 12, 2024 4.0 My experience is Brevo is very good. I have used it in my last project where we needed sms provider. It worked very well for us. Pros 1- Brevo combines email marketing with SMS campaigns, with this we can reach our users through multiple channels from a single platform. 2-It supports multiple languages, which makes it suitable for international business. 3- Affordable Pricing. Cons 1-Brevo offers email template, But they are basic compared to some competitors. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Brevo offers Affordable Pricing which was main reason to switch. Review Source BLS Bruno Luiz S. DIRECTOR Environmental Services Used the software for: 2+ years ### "Brevo Review 01/03/2025" January 3, 2025 5.0 Brevo was my first effective CRM and that's why I still use it today Pros Brevo is easy to interact with and I like the style. Cons I think Brevo could be more customizable in plans and prices Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo Brevo was my first effective CRM and that's why I still use it today Review Source RN Roberto N. COO Information Technology and Services Used the software for: 2+ years ### "Una soluzione da tenere in considerazione" November 28, 2024 5.0 Più che soddisfatto e soprattutto un ottimo compromesso tra qualità e prezzo. Per il servizio di SMTP transazionale, eccellente rapporto. Pros Le molte funzioni disponibili sia per la parte transazionale che per le automazioni. Cons Ultimamente molto spesso ha delle latenze nel raggiungere il SMTP transazionale. Switched from [SMTPServer](https://www.capterra.com/p/254979/SMTPServer/) Perché il precedente non forniva sufficienti garanzie di recapitabilità e non aveva le marketing automation. Review Source AK Anish K. Director Photography Used the software for: Less than 6 months ### "Go for it!" November 30, 2025 5.0 Its a great experience so far. Email delivery is prompt and almost 100% are landed in inboxes, not in spam folder. Pros Value for Money Customer Support Ease of Use Email Management Campaign Marketing User Interface Spam Filtering Cons Onboarded few weeks ago and due to some configuration issues my account got suspended. Though it took some time to get back my account, the customer support was really good and appreciated. Review Source AC Andrew C. Director Graphic Design Used the software for: Less than 6 months ### "A great find. eDMs for ourselves and our clients, that's so easy to use." March 19, 2025 5.0 The creation has been very easy - love the drag-and-drop feature. It would be awesome of there was a way to 'void' any pre-set fonts and colours when text is copies in from varying places. If it could be dropped in as 'plain-text' and then we are given the ability to format would be terrific... as it takes on the formatting of where it came from as a default. Pros For a small business the options available for price were the most attractive offer compared to others. Cons I found the verification process a little harder - varying the emails to "send" from was OK but having to authenticate each domain was a little more complicated from my end - as there are multiple companies involved who needed to verify each. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Omnisend](https://www.capterra.com/p/153508/Omnisend/) Reason for choosing Brevo Seemed the best fit for us and our clients needs Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Cost and ease of use. Not so complicated and much easier to understand. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.