# Page 18 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Brevo the right Marketing Automation solution for you? Explore 3413 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3413) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 18 - Reviews of Brevo ## Showing most helpful reviews Showing 426-450 of 3413 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BK Bibor K. CEO Marketing and Advertising Used the software for: 2+ years ### "Great, needs to proceed as such in the future" October 3, 2024 5.0 Generally very positive. I'd like to see the ecommerce section functionality expanded more. Pros The newsletter editor, and the UI in general is clean and functional. If there are implemented features, they are usually comprehensive. Cons I'm not exactly sure if Brevo follows the needs of us, its users, when introducing new features. There are more e-mail oriented features that would be welcome. For example, darkmode e-mail client management. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Awful editor and the way they charge per user. Honestly, at the time, it was the only one that fully supported Shopware. We switched from shopware in the meantime, but Brevo is now the best. Review Source FB Filipa B. None Arts and Crafts Used the software for: 1-2 years ### "I'll continue tio use, and recomend" April 7, 2026 5.0 My overall experience is quite good for my usage. And the AI chat is a plus to help take advantage of all the possibilities. Pros Spam filtering, clear reports and plenty of features in the free service. The AI chat is very helpfull Cons this platform is not very intuitive, or maybe it has too many features that I don't know how to use. Review Source OI Oliver I. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Well done Brevo " February 12, 2025 5.0 It’s good - support is very good indeed, always been prompt in reply to my queries. Pros Easy to design emails and to define lists to send to target Cons 300 daily limit is a real pain and if you send to more it doesn’t carry those emails over to the next days limit Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Pricing was too high so switched to you guys Review Source HV Hans V. Director Food & Beverages Used the software for: 1-2 years ### "Brevo is great!" March 7, 2026 5.0 Great software and easy to use for email and if you can spend a lot of time to viger things out you can use all the other functions. Pros Email management is easy to use and there are a lot of possibilities. I sended several times marketingmails to all our prospects. Cons Becaise there are a lot of possibilities you have to spend a lot of time to understand the software. Review Source CP Cary P. Admissions Director Education Management Used the software for: 1-2 years ### "BREVO - an affordable and great CRM" November 5, 2024 5.0 Positive and very fun especially once you get to learn how to use the CRM Pros Very easy to learn and amazing customer service Cons not totally functional with me bringing emails from my last CRM and not totally helping me figure out how to market to older collected leads Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo I found it super intuative and very user friendly Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) It was a very hard system to use and we like the brevo interface Review Source NT Nico T. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Brevo is good" April 20, 2025 5.0 Its good, easy to use and i would reccomend it to any business owner. Pros Easy to use, easy to learn, easy to set up. Can track everything Everything looks great and it feels good. Cons I really do not have anything negative to say about brevo, everything is smooth. You even get a set amount of free mails to send each day. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp didnt work as smooth as i wanted to. Review Source SP Samantha P. Founder and artistic researcher Fine Art Used the software for: 6-12 months ### "Solid support and growth potential for independent business owners" September 20, 2024 4.0 I'm very happy to stay with Brevo as my emailing platform, despite the minor issues I've experienced. Customer support is quick to respond and always does their best to understand the problem and offer solutions - even if there is not always an easy resolve. I appreciate the fact that the platform is always improving and takes feedback into consideration. There's a good supply of self-help articles and easy channels for submitting a ticket or chatting to Customer Support. The Dashboard can sometimes be a bit confusing and difficult to navigate but on the whole it is user-friendly. Mostly I appreciate the fact that as a non-paying customer (at present, with hopes to grow a subscriber list so that I can afford a paid account) I have not felt marginalised, and feel equally welcome and supported on the platform. Pros Brevo offers a range of options for both free and paying customers to communicate effectively with their clients/subscribers, and manage their contact lists. As an indie business owner, Brevo has made it possible for me to establish a reliable reputation with my subscribers by offering information in clean, fresh designs and with good deliverability rates. Cons I've experienced most challenges on Brevo with the automation system. As far as I know, this is constantly being worked on and upgraded - unfortunately, it has led to some deliverability issues, 'broken' chains in the automation flow, and made it necessary for me to find manual work-arounds. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Reason for choosing Brevo The number of free daily emails allowed (our campaigns/email offers run daily for several weeks) as well as the simplicity of the template design Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) Previous product was too limited in terms of email design/templates, did not offer as much range on the free option (especially in terms of the amount of contacts allowed) Review Source GG Gabe G. SEO Consultant Internet Used the software for: 2+ years ### "My digital wingman for smart newsletters and automation." September 24, 2024 5.0 Above all, this tool has made the creation and management of our newsletter campaigns much easier. No time wasted and it is more accurate. Pros Brevo simply delivers. Whether it's about launching a newsletter campaign or managing complex automations. The user interface is so intuitive that even the newest of users can find their way around immediately. When it comes to automation, Brevo really won me over. Cons As much as I appreciate Brevo, there are a few things that need improvement. The learning curve for some of the more advanced features should not be underestimated. It would be great if you were given a little more guidance with more complex tasks. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) A high level of technical understanding is required to work with Constant Contact. It was inconveniencing. Review Source PS Pedro S. Marketing Comunication Information Technology and Services Used the software for: 2+ years ### "Brevo Review Megastock" February 17, 2025 4.0 My overall is good. The platform works very good and its is very intuitive. Works great! Pros Easy and intuitive. Brevo is a very good platform to do emailm marketing. Cons The fact that you have to pay to remove brevo´s logo in the end while paying for a Email Marketing Subscription Review Source AZ Alexander Z. Owner Media Production Used the software for: 6-12 months ### "Great Free Email option" December 3, 2024 5.0 I'm quite happy with Brevo, and will continue using it. Pros The editor is easy to use and looks great. I can quickly use templates to put together emails. Pricing is reasonable. Cons It has been difficult to use a custom domain with Brevo, it seemed to have deliverability issues. Also the way lists are organized is a bit odd. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[Moosend](https://www.capterra.com/p/147042/Moosend/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Brevo was less expensive, and easy to get set up Switched from [beehiiv](https://www.capterra.com/p/249823/beehiiv/) Beehiiv had deliverability issues, readers weren't getting our emails in their main inbox. Review Source Renan D. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "Best choice for woocommerce stores" September 20, 2024 4.0 My overall experience with Brevo has been excellent. It’s the best CRM platform I've used for WooCommerce. I’ve noticed significant improvements and evolution in the platform since its days as Sendinblue, making it even more powerful and user-friendly. Pros What I like most about Brevo is the unlimited contacts, the ease of segmentation, and the excellent e-commerce data integration, which works really well as part of a CRM. Cons I like least about Brevo is the loading of unnecessary resources in e-commerce, the lack of clarity about the billing process, and the limited automation features for push notifications. Additionally, some features that could be available in the Pro plan, especially those related to e-commerce, are only offered in the more expensive plan. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[MailPoet](https://www.capterra.com/p/235222/MailPoet/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo The option to have unlimited contacts and only be charged for the emails sent was a key deciding factor for me. This pricing model is highly beneficial for managing larger lists without worrying about escalating costs Review Source FC Francesco C. marketing consultant Real Estate Used the software for: Less than 6 months ### "automation si the key " June 16, 2025 5.0 Great customer support. I have some problems to set up the my email and they answered me fast even I was under free plan Pros Easy to use and flessibility. I think the best part is the flexibility of the attributes. You can generate your own CRM Cons Difficult to understand the final price. There are different packages and tabs. In this moment I am interested in mailing and deals. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Sync with my CRM apimo. So I can manage my database Review Source LR Lissandra R. Secretária Higher Education Used the software for: Less than 6 months ### "Suporte ao cliente" November 28, 2025 5.0 Conta foi suspensa e a justificativa era superficial, não conseguia localizar o problema. Ao entrar em contato com o suporte do cliente obtive retorno rápido, com orientações precisas. Consegui resolver meu problema. Pros Precisei contatar o suporte ao cliente e obtive retorno da equipe de forma ágil e clara. Plataforma de fácil utilização para montagem de material. Cons Quando comecei utilizar a plataforma tive minha conta suspensa. O motivo que aparecia era superficial e não consegui identificar o motivo até entrar em contato com a equipe. Review Source OT Ojo T. Copywriter, Mobile and Web developer, Data analyst Marketing and Advertising Used the software for: I used a free trial ### "My First Email Campaign" September 16, 2024 5.0 I ran my first “bulk” email campaign with Brevo and had a 10% open rate, no clicks but just the fact that I get real time info on how well my campaign was going and it was positiveish, It put a BIG SMILE on my face. Pros The UI is very intuitive. Usually, before I use any Saas platform, I watch a short YouTube video on how to do use the basic features just to get an idea of the tool. I did so for but for Brevo, I unconsciously dived into it, started checking around and within 10 minutes I got a hang of what it does and how it was perfect for my needs(which is a mailing service that allows at least 300 emails per day) - this feature, is the number one reason I’m sticking with Brevo as I cannot afford a paid service YET. The UI is great, so far I’ve only used the email campaign feature and the list importing, segmenting and exporting features but so far it’s an awesome app to use… I just know I’ll be sticking with it for a long while Cons When I tried exporting a contact list I had fine tuned, it didn’t inform me it would be send the link to the exported CSV to my email… I thought maybe there was an error and I kept exporting and exporting until I randomly checked my email and saw my inbox “spammed” with Brevo messages - This was partly my fault for not receiving notifications on the email too(I had to put on notifications for my mail on my iPhone immediately after… apart from this slight error I had with Brevo, no other problems Review Source SM Semir M. Master of pharmacy Education Management Used the software for: I used a free trial ### "Good job Brevo!" July 8, 2025 5.0 I will continue to use Brevo as a platform for creating my newsletters and depending of my creativity and economics, ill upgrade my plan. Pros Brevo is very good platform for sending newsletter. What I like most is simplicity and very detailed analytics. Even for a free you get a lot of options. Cons i dont have anything to say for now. I had a lil bit problems with authenticating my domain. I would like if i could authenticate wordpress page. But even that is okay. Review Source SM Stephen M. Director Financial Services Used the software for: Less than 6 months ### "Easy to use and quick to set up" July 8, 2025 5.0 Pleasant and quick to set up. Love the plug and play nature of the system. Easy to upgrade and I liked how eye pleasing the system was and navigation. Pros Really intuitive and easy to set up and design a template. Domain verification very simple to use. Test feature good and easy to import ver 5k contacts Cons Could have had more templates to use to give greater selection. Happy with what I used in the end and done the job. Did have options to add more features once in design mode Review Source SG Samuel G. Growth Analyst Financial Services Used the software for: 1-2 years ### "Great Customer Experience " June 4, 2025 5.0 Great experience and ease of use of the platform with the right support from their team one manages to navigate the platform with ease. Pros Customer experience and ease to use the platform when sending out emails which has helped with our marketing activities. Cons It was good, the automation was a challenge at first but with the guidance of \[sensitive content hidden\] we managed the process. Thank you Review Source eV eShan V. Author Publishing Used the software for: Less than 6 months ### "From GC Manifesto" June 29, 2025 3.0 After the learning curve, the overall experience is good. Due to some initial hiccups, I became more conversant with the features. Pros Some Good features, Good editor for designing mails and setting up campaigns. The objective of subscribing to Brevo, was to know who opens the mails, which was met. Cons 1.The absence of chat support. 2. It is a Little difficult to scale through menu to locate what we need. Review Source RO Ricki O. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Brevo gets the job done, but can get expensive when you grow your list" October 25, 2024 3.0 Brevo offers a wide range of marketing tools, including email and SMS marketing, live chat, CRM, and automation. While in my experience it has good deliverability, I find its customization options are limited when compared to other platforms I've used that are popular. Probably the biggest drawback is that its pricing is steep for larger lists. Also, occasional technical issues can also be frustrating. However, for many businesses, Brevo provides a solid, all-in-one marketing solution. So if that is what you have experience with, then just stick with it. Pros Generally has good email deliverability rates. Wide range of features: email marketing, SMS marketing, live chat, CRM, and marketing automation. Cons Customization options are limited if you've ever used other popular services then you might be disappointed. There were occasional technical issues that are annoying to have to deal with and try to get customer service help on. And most of all it can get expensive when you scale your list. Switched from [Moosend](https://www.capterra.com/p/147042/Moosend/) The client wanted a platform with a strong reputation for email deliverability and an easy user face. They brought me Brevo as the option they wanted and it was my first time using it. It appears to hit the marks they need, they are sticking with it. Review Source JPS Joao Paulo S. CEO Events Services Used the software for: Less than 6 months ### "It's OK, embora dispendioso." August 30, 2025 4.0 Fast and efective. Comparado com o que uso habitualmente (Mailerlite), sendo mais caro, gostei mais. As dúvidas que tive foram prontamente respondidas. Pros Ease to use, costumer service. Relativamente fácil de usar, apesar de adaptar os templates não ser imediato. Cons Templates. Os templates disponíveis não são fáceis de adaptar à minha atividade e a parametrização de algumas janelas leva muito tempo. Alternatives considered [E-goi](https://www.capterra.com/p/165474/E-goi/) Reason for choosing Brevo É mais simples e intuitivo e menos exigente tecnicamente Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Eles perderam os meus dados e tornaram a operação complicada Review Source GS Gaelle S. Sales Director Machinery Used the software for: Less than 6 months ### "Organised, clear, easy to use" March 30, 2026 4.0 Pros Organised, clear, easy to use. You do not have to spend ages to understand how to start and use in your daily routine Cons I am only using for a few weeks and did not find downsides :) Probably there will be an easier way to track my pipeline Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) To complicated for my use and too expensive for my company size Review Source MW Matt W. Operations Director Events Services Used the software for: 6-12 months ### "Brevo Review" April 19, 2025 4.0 Pros Very easy to use to communicate out to a large audience. Easy to split contacts into different mailing lists and to customise emails. Cons The data analytics is good enough on the most part, but sometimes I do wish more was comprehensive in what it shows. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) We found this this product was slightly cheaper. Review Source DK Dany K. Ceo Marketing and Advertising Used the software for: 2+ years ### "Great company and in my own opinion #1 for bigger size list" February 8, 2025 5.0 Absolutely love it , I have 12 different accounts with Brevo and every new client I have I onboard directly on Brevo Pros I’ve been using Brevo since it was send in blue , great company great support amazing deliver ability I run several accounts of 400,000 plus and some accounts I use to send over 1 mil emails to clients Brevo is my only pick Cons Nothing that ever bothered me honestly any concern was deal with by management Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Omnisend](https://www.capterra.com/p/153508/Omnisend/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Better for bigger size list and easier management Review Source KT Kudakwashe T. marketer Design Used the software for: 2+ years ### "Best email marketing tool i have used Brevo" December 17, 2024 5.0 I've had an amazing experience with Brevo! I love the automations, the stats, and the notifications it provides. The double opt-in feature is my favorite, and I use it a lot for easy email subscriptions. Pros I've been using Brevo for a couple of years now and I absolutely love it. What really stands out to me is its simplicity. The user interface is so intuitive that I can easily understand almost every part of the platform. I'm a big fan of Brevo. Cons When it comes to coupons, I don't have much to share right now because I've been concentrating more on what I actually need to use rather than what I already have. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) I'm really enjoying Prevo even more now, especially because of features like the double option that I've been using a lot. Review Source JP Joyce P. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "HAPPY CLIENT - BABY BOOMER - USING EMAIL CAMPAIGNS " May 19, 2025 5.0 I am really happy I have had 4 email programs and lost all of them by their businesses closed and so over start and finish so I feel BREVO is a home I will stay and it plugs into my WordPress website which makes me really happy too! YAY Pros I never heard of BREVO and a mentor shared that he used your system. Very easy system to use and I am 67 years old, so the ease of use is very important to me. Cons More options for templates would be great since I do not know how to create them myself. Had a hard time changing my plan but CSR assisted in that after 4 emails.... maybe a language barrier not sure! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.