# Page 3 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Brevo the right Marketing Automation solution for you? Explore 3471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3471) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 3 - Reviews of Brevo ## Showing most helpful reviews Showing 51-75 of 3471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Executivo de vendas Information Technology and Services Used the software for: Less than 6 months ### "Minha opinião sobre a Brevo como plataforma de e-mail marketing" September 15, 2025 4.0 No geral estou gostando, existem vantagens e desvantagens como toda ferramenta, ao falar com o suporte tive esperança de melhorias nas limitações citadas, espero que as expectativas sejam atendidas. Pros Pesquisei diversas plataformas de e-mail marketing, e a foi a única que consegui realmente testar, todas as outras exigem alguma licença ou plano para utilizar funcionalidades básicas. Enquanto a Brevo, consegui testar campanhas, formulários, automações e enviar até 300 emails por dia grátis! E isso fez com que eu obtivesse um licença para testar mais funcionalidades com a landing page. Cons Limitações. Existem limitações em campos de formulários, e edição de emails, e nas landing pages. Limitações como validação de telefone e email (máscaras), assinaturas em multilistas, ordenação de campos selecionáveis etc. algumas funcionalidades que eu consigo fazer na página de formulários eu não consigo na de landing page e virse-versa. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Não deixei de usar, mas deixei de adquirir outros serviços. Por conta da fase de testes que mencionei anteriormente. Review Source Ken K. Vice President Non-Profit Organization Management Used the software for: 1-2 years ### "Brevo is a solid choice!" March 26, 2026 5.0 We are a non-profit and fits our needs exceptionally well. I've used Brevo before in enterprise and agency situations. It continues to be a great choice for an ESP and provides a lot of value for the money. Pros The platform is easy to use. The UI is intuitive. Setting up the backend for deliverability is simple and thorough. Cons Not much. I really can't think of anything that I don't like about the platform. I've used many different ESPs and Brevo is a solid choice. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo 's pricing structure is based on emails sent vs. the number of contacts. The other platforms all base their pricing on contacts, whether you send to them or not. Brevo prices are based on sends, so it becomes a better value and a smaller cost for our situation. Review Source JV Javiera V. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Good Platform" December 3, 2025 5.0 My overall experience with has been excellent. We started with the free plan, and because we really liked the platform, we decided to upgrade to a paid plan. It’s very easy to use, even for beginners, and integrates seamlessly with other platforms, which makes managing our processes much more efficient. Pros is an easy-to-use platform that makes CRM management simple and accessible, even for users with little technical knowledge. Its intuitive design and user-friendly features create a comfortable experience, allowing you to focus on your goals without complexity. I would definitely recommend Brevo to anyone looking for a straightforward and reliable solution Cons The main drawback for me is the limitation on the number of contacts in automation workflows and the reports provided for these automations. They could be more flexible and detailed to better support advanced needs Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The limitation in the number of contacts Review Source KB Konrad B. Fundraiser Philanthropy Used the software for: 1-2 years ### "General experiences after a year of using Brevo" February 18, 2026 3.0 allows me to do my most important part of work - be in a constant contact with the donors of my organisation. Automations, campaigns, transactional messages - these are my most important tools. It's free, that's why I decided to use it. Sometimes, when I need to send more e-mails at once, I buy extra plan. Pros Free plan for unlimited contacts with not so small amount of e-mails per day (300). In the past also custom variables were very useful for personalise my e-mails, but last time it disappeared. The customer support is very good - my experience with your support-persons is also very good ( \[sensitive content hidden\]). Marketing campaigns allow me to send my most important messages for the donors of my organisation. Cons I'm not familiar with spam filtering, so I cannot say anything about it. Drag-and-drop e-mails creator is also quite problematic - aspecially auto-refreshing/saving hinders the work. There's not a possibility to save blocks - I need to create a section to save them. Review Source KS Kostas S. Custom ERP development Information Technology and Services Used the software for: 2+ years ### "Very useful services and easy configuration" March 26, 2026 5.0 We use in order to send out transactional e-mails, as well as marketing campaigns. The transactional e-mails are very useful in our company because they are used in our apps, for user information. We also needed to ask something once and the customer service was also great. Pros Easy to set up and configure with many useful features. Espacially the transactional e-mails are a crucial part of our app flow. Cons Nothing so far, although we haven't explored all the platform's capabilities. We have not spotted any problem in the UI or the functionalities. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Transactional e-mails and ease of use and configuration. Review Source FR Frank R. Billing Specialist Luxury Goods & Jewelry Used the software for: 2+ years ### "Email marketing that doesn’t break the bank and fits a luxury brand." April 17, 2026 5.0 I entered into the management of together with my billing duties at Kilarys and it was easier than I thought. The interface is not overcrowded and email control is straightforward and the price as compared to the normal price charged by similar sites made it an easy internal sell. We do not need a separate marketing staff, as it handles our sales and marketing communication. Pros The email editor is well-organized and the mailing is always of high quality. makes our communications look the part, in a jewelry brand where presentation is important. Cons There is inconsistency in spam filtering of incoming campaign analytics. There are some valid engagement data that is flagged strangely and that confuses me when I go through campaign performance that relates to billing. Review Source VR Verified Reviewer MD Hospital & Health Care Used the software for: 2+ years ### "Brevo (2 years experience)" August 1, 2025 4.0 Great! I'm happy with it! I use it on a daily basis to send 14 different newsletters to my followers, all uploaded via API. It does exactly what I ask. Pros It's versatile and highly customizable. I like the API very much. Very good customer support. Nice user Interface. Value for money is better than competitors. Cons 1) That the language setted is now always kept (I set english, but I'm localized in Germany -> next time is again german -> it changes the text of the disclaimer in the subscription form). 2) I run an informational newsletter (not a marketing one), I know this is not the main focus of Brevo (compared to other services like Beehiiv), but I would like to see more options in this context (for example the possibility of a referral program). If someone is searching a platform for this and has not 14 lists as I have, I would suggest a competitor. 3) sometimes I think it would be nice to have an App, but the browser navigation it's ok 4) The business option is a little bit expensive for me (I'm running a free newsletter!) Alternatives considered [beehiiv](https://www.capterra.com/p/249823/beehiiv/) Reason for choosing Brevo Because it gave me the possibility of having 14 differents lists for no more price. Review Source VR Verified Reviewer Sócio e Facilitador de aprendizagem Professional Training & Coaching Used the software for: Less than 6 months ### "Muito confiável e rápido para envio de emails e integração com CRM" April 13, 2026 5.0 comecei usando o no modo gratuito e vi que é uma ferramenta excelente para envio e acompanhamento de interação com o email, por isso resolvi assinar Pros Facilidade de uso, envio confiável e rápido, monitoramento de entrega de emails, integração com crm que facilita muito cuidar da jornada do cliente e emails transacionais Cons a quantidade de contatos virar um limitador para eu usar, mesmo que não precise enviar muitos emails, gostaria de ter uma opção acessível de preço para uma faixa entre 500 e 7.500 contato... o preço fica muito caro, mesmo que eu não vá enviar mensagens. Acho que os filtros poderia ser mais fáceis de usar. Switched from [Digital Marketing Suite](https://www.capterra.com/p/124265/Express-Email-Marketing/) preço e facilidade de uso para envio, rastreamento e confiabilidade de entrega do email na caixa de entrada Review Source VR Verified Reviewer consultor Civil Engineering Used the software for: I used a free trial ### "Surpreendido com a qualidade e rapidez" January 30, 2026 5.0 Procurava fornecedor de serviços de disparo com a agilidade e praticidade que a me oferece, ou seja, com um painel de controle intuitivo, limpo, com ampla visão dos botões para que consiga fazer o envio de maneira rápida. Demorar para encontrar os botões e o fluxo de montagem do e-mail-marketing era stressante e isso foi resolvido com o Brevo. Pros gostei da rapidez na montagem do processo de envio das campanhas sendo o alvo da minha procura em concorrente. Cons Não tenho críticas neste aspecto até porque o meu índice de satisfação só me permite enxergar os pontos positivos. Review Source RB Remi B. Business Owner Retail Used the software for: 6-12 months ### "Great Value for Money, Good Experience and Solid Deliverability" July 20, 2025 5.0 Overall, my experience with had been positive. I like that there are good numbers of drag-and-drop editors, professional templates, dynamic content personalization, A/B testing, and advanced segmentation. I love the Automation and it’s vsual workflow builder, the ready-made templates for journeys such as welcome, abandoned cart, re-engagement and the awesome multi-step sequences across channels I have also found Brevo support staff to be responsive and quite efficient at sorting out my problems. All in all, I’m very happy and content with Brevo Pros I've been using for a few months now and one thing I love most is the it is an all-in-one email marketing and CRM platform tailored to small businesses like mine. I wanted a platform that's easy to learn, navigate and pocket friendly with good value for money, glad I hot all three! Brevo’s digital marketing suite offers not just tools for emails, but also SMS, WhatsApp, chat, sales pipelines, and automation, which are bonus to me. Cons I haven't come access anything I don't like about . However, I think it would be nice to see more integrations. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I preferred with its unlimited contact pricing, integrated CRM, and multi-channel messaging Review Source DH Darius H. Director of Business Optimization Real Estate Used the software for: 1-2 years ### "Straightforward Tool for Consistent Email Campaigns" July 28, 2025 5.0 Overall, has been a dependable tool for managing our email marketing. The interface is straightforward, which makes it easy to train team members and launch campaigns quickly. We’ve seen consistent performance with deliverability and list management, which helps maintain trust with our audience. While more flexible reporting options would be helpful, the platform meets our needs and has been a solid choice for our marketing efforts. Pros ’s platform is incredibly intuitive, allowing us to quickly create and manage campaigns without a steep learning curve. We’ve also seen excellent deliverability rates, which ensures our messages consistently reach and engage our audience. Cons Some of the reporting options feel a bit limited, but they still provide the essentials we need. Additional flexibility would simply make an already strong platform even better. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Brevo ’s pricing structure and unlimited contact model made it the better fit for our needs. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) We switched from Mailchimp primarily due to the escalating costs tied to contact buckets; ’s unlimited contact model removed that barrier and offered far better value for our growing lists. Review Source SH Steve H. Founder Computer Software Used the software for: Less than 6 months ### "Brevo lets me manage lists and create newsletters easily " November 15, 2025 5.0 I was looking for a way to support subscribers and newsletters that was affordable. My website shares information about ALS and doesn't generate any revenue. has exceeded my expectations. I use eye gaze technology to work on my computer and Brevo has worked great for me. Overall, my experience with Brevo has been great. Pros I really like the simplicity in the setup. I have been able to import multiple lists and consolidate them with minimal effort. I am using the free option now which meets my needs. I am also very happy with the campaign functionality which I use for newsletters for my website subscribers. Cons My biggest issue is form integration. It currently only lets me embed the subscribe form, but I want to embed the update form or even a link. This is currently not possible. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo Functionality and price. was the best combination of those and met my needs. Review Source SM Silvia M. assessoria Accounting Used the software for: 2+ years ### ""Trabalhe pelo sucesso do seu cliente e ele será fiel — e feliz em gastar mais com você."" July 4, 2025 3.0 Utilizo e-mails mensalmente porque meus clientes são, em sua maioria, profissionais conservadores — contadores, analistas de RH e especialistas que passam o dia imersos em legislação brasileira. Eles valorizam a praticidade de receber informações diretamente na caixa de entrada, com atualizações e conteúdos práticos que os ajudem no dia a dia. Pros Facilidade na utilização, criação das campanhas , criação de listas e segmentos, parte estética e profissional. Cons Existe uma dificuldade recorrente na implementação de automações por minha parte, no entanto, acredito que, com os dados que vocês já possuem sobre o comportamento e a forma de utilização de cada cliente, seria possível desenvolver uma automação real, personalizada como um teste prático. Essa automação serviria como um modelo concreto, demonstrando, na prática, o quanto o processo pode ser facilitado. Recomendo que essa automação seja gravada em vídeo, passo a passo, evidenciando o impacto direto na rotina do cliente. Esse vídeo pode gerar dois resultados estratégicos: (1) fidelizar o cliente de forma duradoura, já que ele verá valor real sendo aplicado em sua operação, e/ou (2) abrir uma nova frente de serviço, oferecendo a criação de automações personalizadas como um produto. O próprio vídeo pode ser finalizado com uma chamada clara: 'Deseja uma automação como essa? Faça você mesmo com este modelo ou, se preferir, contrate nossa equipe para criar automações sob medida por apenas R$ X.'" Review Source SM Sherry M. Executive Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Brevo is a fantastic email marketing system" March 20, 2026 4.0 Overall we have thousands of clients in the CRM and contact list as well as several marketing campaigns that have been running over the last few years. Pros Our company has used for years to send mass emails to various groups within our company. We do love how we can easily add guest information into Brevo as well as create and manage various groups (aka lists). It makes sending out marketing emails much easier and faster. Cons Creating the marketing email is challenging. We also may get unsubscribes that do not realize we use for informational purposes and not just marketing and we get concerned the guests may no longer get pertinent emails. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) I do not recall why we changed. Possibly Constant Contact changed to be ? Review Source TV Tuananh V. Marketing Construction Used the software for: I used a free trial ### "Brevo: Early Thoughts from a New User" July 9, 2025 5.0 Initial Experience with (2 Days of Use) "After two days of using Brevo, I'm forming quite positive initial impressions. I've found the platform to be approachable for a beginner, especially with basic functionalities like sending emails and managing contacts. The interface is quite intuitive, which helped me quickly figure out how to create campaigns and navigate different sections. I also appreciate having multiple features (email, SMS, CRM) in one place, which promises to save time and effort in the future. While it's still too early to give a deeper assessment of advanced features or overall performance, so far, Brevo has shown potential as a comprehensive and efficient marketing tool for my needs." Pros What I liked most about is its all-in-one marketing platform approach combined with its competitive pricing, especially for email marketing. Cons More complex features can take time to get used to. Detailed data and report customization aren't as in-depth as one might wish. Fewer Third-Party Integrations Than Some Competitors: While it has many integrations, the variety isn't as extensive as larger platforms. Review Source GL George L. CEO Computer Software Used the software for: 6-12 months ### "Good experience with Brevo across all areas" June 3, 2026 5.0 Overall, I've found to be a powerful and well-designed platform with excellent support, useful reporting and analysis and great customer population management. Pros I've had a positive experience with overall. The dashboard is intuitive, campaign creation is straightforward, and importing and managing contact lists is much easier than many alternatives I've used. The reporting tools are clear and make it easy to understand how campaigns are performing. I was also impressed with the support team. They were professional, polite, informative and took the time to review my situation in detail rather than simply providing generic responses. Cons The only challenge I experienced was that the platform is understandably very strict on deliverability and compliance from the outset. While I appreciate the need to protect sender reputation, it can make it difficult for businesses inheriting older customer databases to gradually assess and improve list quality. In my case, the compliance team worked with me constructively and helped identify the underlying issues, which I appreciated. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Better on price and developer friendliness - another project I worked on used APIs to automatically capture emails from Node.js into my lists Review Source Cesar Eduardo S. CEO Consumer Services Used the software for: Less than 6 months ### "ótimo custo benefício inicial" March 13, 2026 5.0 gostei especialmente da integração com apis externas e da plataforma de automação de emails, que sõa os que estou usando inicialmente Pros Os custos iniciais são baixos , o que ajuda bastante as empresas que estão iniciando sua jornada do marketing Cons existe um abismo grande entre o plano de 1500 contatos e o próximo nível. Creio que poderia haver um plano com valores intermediários Alternatives considered [Apollo.io](https://www.capterra.com/p/158696/Apollo/) Reason for choosing Brevo apollo ficou caro, prometeu muito e entregou pouco Switched from [Hotmart](https://www.capterra.com/p/219169/Hotmart/) porque os custos estavam muito altos e a qualidade e baixa Review Source Roman J. onwer Wholesale Used the software for: 1-2 years ### "User Experience Feedback" February 10, 2026 5.0 When we ran into difficulties, the support team helped us with advice and opened our eyes to the fact that it’s not just about the quantity of emails sent, but also about the content and a high-quality email list. Pros Simple and clear to use, with excellent support. For many companies, this is a tool that enables sales growth and the acquisition of new customers who would otherwise be out of reach—especially if you’re looking to expand into new markets. It is cost-effective and can significantly increase sales. Cons I can’t say that there’s anything we don’t like about it. I would just like us to have been warned sooner about the low-quality database and what that means for the delivery of marketing campaigns. Review Source Clare P. WordPress Development Lead Information Technology and Services Used the software for: 2+ years ### "Brevo is my go-to SMTP email service" October 29, 2025 5.0 I'm a lead developer at a small web agency, and we always recommend to our clients. It's easy to set up, provides all the functionality our clients need at the best pricepoint, and the account configuration makes it very easy to co-work and troubleshoot across different accounts. Pros 's delegated account access means that my clients can take care of simple tasks by themselves, and I can easily access their account if they need help with more technical tasks. Cons There is so much functionality that sometimes it's hard to find the particular item I'm looking for in all the menus. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/) has a better price point for our low-volume small nonprofit clients. Review Source Franz A. Planeador de campañas Graphic Design Used the software for: 6-12 months ### "Probé Brevo, y la verdad sí cumple" July 19, 2025 4.0 Lo mejor es lo fácil que resulta usarlo. La interfaz es clara, el editor de emails es intuitivo, y configurar flujos automatizados no toma mucho tiempo. me parece una excelente opción si tienes un negocio pequeño o estás empezando y no quieres gastar mucho. Si eres exigente con el diseño o necesitas análisis súper detallados, tal vez se te quede corto. Pros Probé porque buscaba una herramienta de email marketing todo en uno, y la verdad es que me sorprendió lo completo que es, sobre todo teniendo en cuenta que muchas de sus funciones están disponibles en el plan gratuito. Puedes hacer emails, automatizaciones, mandar SMS o WhatsApps, usar un CRM básico… todo desde una sola plataforma. Y encima está en español, lo cual se agradece. Cons No todo es perfecto. Las plantillas de correo se sienten un poco anticuadas y no hay muchas opciones para elegir. Los reportes más avanzados solo están en los planes de pago más caros, y noté que a veces los correos no llegan bien, así que la entregabilidad no es la más estable. Además, algunas partes cargan lento, como las automatizaciones la primera vez que las abres. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Porque pagaba mucho en active campaign y comparando los precios, me pareció más asequible. Review Source CA Christy A. SEO Information Technology and Services Used the software for: Less than 6 months ### "Brevo Is a Must-Have Email Marketing Platform for Agencies" June 4, 2025 5.0 We’ve had a great experience using . From onboarding to running complex automation flows, everything is seamless. The support team is helpful, and the overall performance of the platform has helped us improve our client retention and open rates significantly. Pros ’s intuitive interface and automation tools have been a game-changer for our email marketing efforts at Mayday Internet. The drag-and-drop editor makes it incredibly easy to design professional emails, and the segmentation features help us send targeted campaigns that actually convert. Cons One small improvement would be adding a quick "refresh" button—similar to how Gmail does it—especially on campaign or contact pages. It would help see real-time updates without navigating away or manually refreshing the browser. Review Source AB Arthur B. Product Manager Program Development Used the software for: 1-2 years ### "My experience with Brevo (formerly SendinBlue)" June 1, 2025 4.0 I had tried several email marketing tools before finally choosing (formerly SendinBlue), and two things really stood out to me: the pricing model, which didn’t charge based on the number of contacts — at the time, we already had a list of 600 contacts — and the positive reviews from specialized websites, which ranked Brevo’s email deliverability alongside other more well-known platforms. Since then, I’ve been quite happy with the platform, especially after unlocking the Business plan features. I find the interface intuitive, the API integration documentation clear, and overall it meets my company’s needs very well. That said, I only use the email features — I tried using the CRM but it didn’t meet our needs, so we opted for a more robust external solution that integrates better with our workflow. Pros I really like the support — it’s usually quick and provides precise answers to all my questions. I also enjoy the interface; it’s easy to get used to and makes it simple to find and apply the available features. I appreciated the update to the automation feature as well — it brought new possibilities and made the tool much more robust. I also like the reports, and I think the new "best time to send" feature is a big improvement over the old one. I’m also satisfied with the segmentation options — they work very well and meet our needs. I haven’t tested the A/B testing feature yet. Cons Sometimes, the email design editor freezes, and I have to exit and re-enter the platform to continue editing. There are also occasional stability issues — I’ve been locked out of the platform at times when I really needed access. I also find the pricing model somewhat unclear; most of the support tickets I’ve opened were to clarify doubts about how pricing works. Additionally, the automation for updating custom fields in contact records and moving contacts between lists doesn’t always work as expected. From time to time, I need to manually check and fix what the automation didn’t handle correctly. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[RD Station](https://www.capterra.com/p/180098/RD-Station/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo As I mentioned earlier, what initially drew me to the platform were the positive reviews on specialized websites and the pricing model at the time, which didn’t charge based on the number of contacts. Review Source Scott S. CEO Staffing and Recruiting Used the software for: Less than 6 months ### "Brevo - Fantastic for SME businesses that don't want all the complications of using an email marketing tool" November 26, 2025 5.0 As per my comment in the Pros: section, everything has been super easy to use and set up so far and we're only using 30-40% of the system so it has great potential. Very happy with the system and great price point. Pros The system is easy to use, and user friendly, the price point is great for a small business and I've contacted support three times since signing up with questions about what I was doing wrong and every time I have messaged them, my problem has been resolved within 24hrs. Great service. Cons The only issue I had was not enough access to on-demand training with no live events immediately available. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Brevo Easy to use and a good price point, plus the free trial really helped. Review Source VR Verified Reviewer Web Developer E-Learning Used the software for: 2+ years ### "Super easy to use and very reliable" December 2, 2025 5.0 My overall experience with has been excellent. It’s a reliable, user-friendly platform. The WordPress integration works perfectly, and the tools are powerful without being complicated. Pros is incredibly easy to use. Connecting it to my WordPress site was simple and straightforward, with no technical issues. The platform is very intuitive, and the documentation is extensive, so I can usually find everything I need without contacting support. The one time I did need help, the support team was quick, helpful, and solved my issue efficiently. Cons So far, I haven’t found anything negative worth mentioning. My experience has been smooth and consistent in all areas. Review Source AM Arnaud M. Développeur Internet Used the software for: Less than 6 months ### "A powerful and accessible email marketing platform with room for clearer contact management" May 18, 2026 5.0 Overall, my experience with has been positive. The platform offers good value for money and provides many useful features for email marketing, sales communication, and automation. The email campaign creation process is straightforward, and the tools are powerful enough for professional use. However, I think the user experience could be improved when it comes to explaining recipient filtering, contact status, and deliverability rules. More detailed and visible explanations would help users understand why some contacts are excluded from a campaign. Despite this, Brevo remains a reliable and efficient solution for managing email communication and marketing campaigns. Pros is a complete and accessible platform for managing email campaigns. I appreciate the clear interface, the contact list management, the campaign editor, and the ability to centralize marketing emails, transactional emails, and automation in one tool. The platform is quite easy to use, even for users who are not email marketing specialists. Cons Some parts of the platform could be clearer, especially when managing contact lists and campaign recipients. For example, the difference between imported contacts, eligible recipients, blacklisted contacts, unsubscribed contacts, and filtered contacts is not always immediately obvious. When a campaign shows fewer recipients than expected, it can be difficult to quickly understand why. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.