# Page 4 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Brevo ## Showing most helpful reviews Showing 76-100 of 3406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SP Stefano P. Marketing Manager Computer Software Used the software for: 2+ years ### "Unreliable support makes the platform risky for businesses" September 12, 2025 1.0 While Brevo offers some good features, our overall experience has been very negative. The lack of competent and responsive support overshadowed the platform’s advantages. We had to deal with serious operational problems that directly impacted our business, and we felt left alone to solve them. I cannot recommend Brevo for companies that need a dependable partner for their email marketing. Pros The platform itself is quite intuitive, and the campaign creation process is simple. The reporting dashboard is clear, and the automation tools are easy to use. Cons Customer support has been extremely disappointing. In our experience, they were unhelpful, slow to respond, and sometimes provided inaccurate information. A critical billing issue completely blocked our email sending, and the support team was unable to provide a timely or effective solution. For a business, this kind of unreliability is unacceptable. Review Source Tomas K. CTO Financial Services Used the software for: 2+ years ### "All in one communication " August 20, 2025 5.0 I like this service and will use at all new projects where email or sms is needed. Brevo is place where support, marketing and it meets. Pros Marketing team can change email templates without developers. We save IT resources by using Brevo services. Cons Some navigation is not very clear at beginning, but when using longer everything is good. At sms service maybe need some tutorial how activate service (not technical). Review Source LGW Leisa Grace W. Editorial Director Education Management Used the software for: Less than 6 months ### "Brevo for the people- Value for money." October 23, 2025 5.0 I've been using Brevo for several months now and I'm genuinely impressed with what it offers, especially considering the price point. The value for money is outstanding and the free tier alone is more generous than most competitors. The customer support team has been brilliant whenever I've needed help, responding quickly and actually solving my problems rather than just sending generic responses. What I really appreciate is how easy it was to get started. I'm not a tech wizard but I had my first campaign running within an hour, and the interface just makes sense without overwhelming you with buttons and options everywhere. Managing my email lists and contacts has become so much simpler. The segmentation tools let me target exactly who I want without the headache I experienced with previous platforms. The campaign marketing features, particularly the automation workflows, have saved me countless hours and the visual builder makes setting up complex sequences feel straightforward rather than intimidating. The drag-and-drop email builder is clean and intuitive, though I'll admit there are moments when I have to hunt around for more advanced features, but that's a minor quibble. For someone like me who manages a few different projects, the client management capabilities work smoothly and keep everything organised without mixing things up. Overall, Brevo has proven itself as a reliable, professional tool that doesn't require a massive budget or a degree in marketing automation, and I'd happily recommend it to anyone looking for an email marketing solution that actually delivers on its promises. Cons They need to remove the Brevo branding for free and increase the number of emails you can send in each package. Switched from [dotConnect for Mailchimp](https://www.capterra.com/p/10021402/dotConnect-for-Mailchimp/) They got too expensive for what they were offering. Review Source WC Will C. Business Development Biotechnology Used the software for: Less than 6 months ### "The Brevo Solution" November 23, 2025 5.0 I now have the data to confidently develop successful marketing campaigns for both new and existing potential clients. Knowing there's a reliable team at Brevo offering technical guidance and support gives me complete peace of mind. A significant upgrade in effectiveness and professionalism. Pros My email marketing was stuck in the 'old school' era, relying on Microsoft Outlook for mass sends. Without any way to monitor deliverability or bounces, my efforts were ineffective. I also found that Salesforce and Hubspot weren't the right fit for my dedicated marketing email needs. The Brevo Solution Brevo provided the professional, reliable platform I was looking for. It offers a range of products that easily streamline my campaigns, and most importantly, it gives me the critical intel on delivery and bounce rates. Cons I have not found any issues yet. Its simple and easy to use, to upload new contacts, design templates, what is there to not to "least" like about this platform. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The previous products did not meet by criteria of quality Review Source JN Joe N. Dr Joseph Namour Accounting Used the software for: Less than 6 months ### "BEWARE - The credits you buy and pay for are subject to deletion!" July 15, 2025 5.0 The product is fairly intuitive and easy to use. I think it has more potential that what I understand to use, but perhaps having video tutorials would be beneficial. The most upsetting thing is paying for "credits," only to find out that they are "deleted" each month! That is almost criminal in how they do that. I have complained, but have not had my unused credits restored. Pros Great Customer Service and Easy-to-Use product. However, be aware that any credits you are unable to use are automatically deleted on a set-day per month, although you've already bought-and-paid for these credits. Cons The "credits" you purchase do not carry over, so they are "deleted"... even though you bought them and paid for them. This is very upsetting, as there are months where you do not want to send an email blast or there are times when your email list has a quantity that does not lend itself to a "fixed number" of credits, so you automatically are being robbed of something that you bought and paid for. I've used other online products that do not limit your credits... or do not delete your unused credits. This is simply a bad policy that does not serve the customers well and it degrades the entire experience of using this product. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Brevo Simplicity and Ease of Use, as well as perceived value (which wasn't the case when they delete "credits" that you bought and paid for. Switched from [Mad Mimi](https://www.capterra.com/p/140718/Mad-Mimi/) Mad Mimi was a superb product... until GoDaddy bought it and destroyed it. The GoDaddy versions is less intuitive and has problems displaying properly on certain internet viewers (ie: Microsoft Edge, Explorer) as the text re-flows and the images get re-proportioned and everything shifts and moves around. Review Source EB Emma B. Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Achieved my goal, thanks to excellent customer service" November 26, 2025 5.0 Really helpful customer service, talking through the actions I needed to take to achieve my goal. Made my day! Pros Ease of use and customer service, can design and send out email campaigns very quickly using the templates. CRM development is very quick and easy too. Cons Ensuring lists are correct, and that forms are linked the correct list. Also making sure that all the fields are completed. Review Source NR Nathan R. Owner Publishing Used the software for: 1-2 years ### "Great option for small creators just getting into email marketing" July 7, 2025 5.0 My overall experience has been very good. It is easy to set up and use, there are plenty of guides to get you going and fumble your way through things if you are a bit of a novice, and a bit of common sense is all you need to get your emails out. Pros Very easy to use, with plenty of helpful articles that give you the confidence to get the most out of your mailing list. The template and email builder are intuitive and produce great-looking emails for whatever your needs. There is a lot of room for customisation, not just in your emails, but also in your forms and the other elements you need to put together for an effective and professional mailing system. Oh, and the basic free package is great for when you're just starting out and your list is small! Cons Sometimes you are required to click back and forth a bit to do something. For example, when I discovered you can create and move campaigns to folders, I clicked the campaigns I wanted to move, then selected "move to folder", but then had to go back and create a folder - it would be great if there was an option to create a new folder right there. There are a few other instances where this sort of thing happens. None of it is a deal-breaker, but it all adds time. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Reason for choosing Brevo The deciding factor for choosing Brevo was the free plan, which was more than enough for my fledgling business, but the pricing for the next step up was also extremely good value. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Get Response was not particularly easy to use. Review Source IC Issaraporn C. MD Accounting Used the software for: I used a free trial ### "Perfect overall, little need improve." March 10, 2025 4.0 I've been using Brevo.com for a few days now, and I'm really happy with the results. The interface is easy to use, even for someone like me who's not tech-savvy. I've been able to create effective email campaigns that engage my audience and drive sales. Overall, I'd definitely recommend Brevo.com to small businesses looking for a reliable price/performance email marketing tool. Pros One thing I liked about Brevo.com is the responsive, good clean interface. They're easy to use and understand. Cons One thing I didn't like is that some help like automation were hard to find. Struggling with the automation. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing Brevo Like the automation and overall responsive of the app. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) I was looking for a more robust and feature-rich email marketing platform that could help me grow my business. While MailChimp was a great platform for small-scale email marketing, I found that it was limiting me as my business grew. Especially the ease of use and more features. Review Source Lauren R. Owners Hospitality Used the software for: 6-12 months ### "Woocommerce Integration Contacts - Great UI and Affordable " July 14, 2025 5.0 I find them competitively priced and easy to use. I enjoy the integration with woocommerce for stats Pros This is our third software for emails and I’m really happy with them. They integrate with Woocommerce and Wordpress seamlessly, along with Gravity forms. Email stats are well displayed and the plugins and UI are easy to pick up for small businesses who wear all the hats. Pricing was what brought us to them, integers what kept us there. Cons With migration of our database to Brevo, we lost several hundred contacts bc they were from Gravity forms outside of the “allowed timeframe” I did feel that this hurt us in the migration and was disappointed that there was no appeal place for this. Some emails are still going to spam for our contacts. Switched from [Digital Marketing Suite](https://www.capterra.com/p/124265/Express-Email-Marketing/) Price and they were not integrated well with our website Review Source FH FRANK H. Teacher E-Learning Used the software for: 2+ years ### "I'm pretty happy with BREVO" June 27, 2025 5.0 It is intituitive to set up, has easy controls and clear workflows. I like best the possibillity to pay as you need it through credit payments. Pros Its easy to use and has flexible plans. The workflows are intuitive and easy to set up. Email and Whatsapp campains have great trcking. Support is fast. Cons In the calender the smallest date range is a week. I would love to have 3 days or even less. The design of the calender could be a little nicer. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Klickpages](https://www.capterra.com/p/207027/Klickpages/) unflexible plans, bad email managment, too expensive Review Source HQ Hugo Q. System Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Good, but there are points to better" January 22, 2026 4.0 This week I had a bad experience, but overall the time I like so much Brevo, easy and fast to configure Pros The price is fair and the navigation is easy for me. I like to much the reports and log to analyse my process to send mails Cons This week, I had problem with to send my company's emails, I just blocked without explanation, I'd like to receive a notification when It's happen Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Brevo I think because de price is better than others Review Source Jose T. CEO Insurance Used the software for: 1-2 years ### "Até agora estou MUITO SATISFEITO!" March 20, 2026 5.0 Pesquisei e cheguei a testar e usar várias outras plataformas de e-mail marketing, e escolhi a Brevo a mais adequada à minha necessidade por apresentar um balanço bem equilibrado: bom preço, bom suporte, boa tecnologia, facilidade de uso. Pros A facilidade de uso e os recursos da ferramenta permitem que qualquer pessoa sem grande conhecimento de design possa criar e enviar uma campanha de e-mail marketing. Cons Sou usuário recente da plataforma, e ainda não tive nenhum evento que me causou insatisfação, mas estamos prestes a lançar nossa primeira campanha. Alternatives considered [Mailsuite](https://www.capterra.com/p/164512/MailTrack/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing Brevo Porque achei a que a plataforma Brevo foi superior em tudo. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Porque achei a que a plataforma Brevo é superior em tudo. Review Source VR Verified Reviewer President Computer Software Used the software for: 6-12 months ### "Excellent automated email service with great support" November 5, 2025 5.0 This product installed easily, worked as expected and is very inexpensive given the functionality that it provides. Pros Value for Money - this email service has worked well for my Wordpress site over the past 6 months and has been a great value. I began with the free account and upgraded recently. Technical Support - I had one instance requiring tech support. They were very responsive and resolved the issue quite quickly. Cons I have not yet encountered any issues which I would identify as something that would be categorized as something I like least. Review Source AM Amra M. Director Education Management Used the software for: Less than 6 months ### "Reliable and easy-to-use platform with great support" October 17, 2025 5.0 My overall experience with Brevo has been very positive. It’s a reliable platform that helps me manage my contact lists and send campaigns easily. The support team was patient and helpful throughout the process. I plan to continue using Brevo for my company’s email communication. Pros The platform is easy to use and has all the tools I need for sending professional emails. The customer support team is excellent — they respond quickly and are very professional. Cons At first, the account verification process took some time, but the support team resolved everything efficiently. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Brevo was chosen because it offers a more intuitive interface, better analytics, flexible campaign management, and strong contact segmentation features at a competitive price. Review Source Fernando B. Diretor Information Technology and Services Used the software for: 1-2 years ### "Muito Satisfeito" March 17, 2026 5.0 Consegui converter muitas campanhas em vendas o que já valeu muito a pena o investimento. Pretendo continuar como cliente. Pros A facilidade na construção de um novo projeto. Tem muita simplicidade e ao mesmo tempo fica com visual muito profissional. Cons Ainda não tenho queixas, mas crio que poderia ter mais êxito na entrega dos e-mails aos clientes. Acredito que desta forma teremos mais sucesso. Review Source Ligia B. Marketing Director Commercial Real Estate Used the software for: 2+ years ### "Brevo, and only Brevo!" February 17, 2025 5.0 From adding contacts or creating lists; to filtering the contacts for specific campaigns; to creating a layout or a new campaign -or a duplicated one, which I really use-; to measuring the performance or creating different tests... Everything is super simple, fast, and easy. Although I use basic and medium functions; when I need to do something more advance, I love that Brevo offers a blog and information to help you with all your doubts. It has been super useful! Pros I love Brevo! It offers complete solutions for my automated mailing and messaging needs, the price is very affordable and, most of all, it's super friendly and easy to use!!! The platform and the features UX is very clear and straight forward. And the filters and segmentation for the contacts and lists are super complete and easy to apply! Cons I don't think there's something I don't like about Brevo. I've used other platforms -all of them super complicated-, and using Brevo is like paradise, jaja. For real, I've been offered to use other platforms even for free, and I just don't accept. I'm a Brevo advocate for ever! Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Never could use HubSpot right, jaja. It's too complicated and difficult. I spent hours trying to create lists. For real, never understood. And Mailchipm, it's more easy to use, but I prefer the possibilities and functions that Brevo offers, which I think are more. Also, Brevo is more intutive and professional. Review Source GB Garry B. Club Registrar Non-Profit Organization Management Used the software for: Less than 6 months ### "Fairly steep learning curve but not too bad otherwise." March 1, 2025 4.0 I found it was a fairly steep learning curve to get used to but am more comfortable with it now. Still have quite a bit of difficulty designing the body of the campaigns. Luckily, I don't need to get too fancy with it as we're just trying to communicate information with our members as apposed to trying to attract customers as other users might be. Pros Managing contacts. Adding/deleting/modifying contacts and adding/removing them from lists is very easy. Cons Designing the body of the email. I find it difficult but it may be that I'm just not used to it. I can't figure out how to do things like reduce wasted space between block. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Cheaper SMS campaigns and the free email teir meets our needs. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) We used to send email-to-sms via sms gateway but a lot of providers were dropping support for this. Review Source Bas V. Human beïng with artistic capacities Arts and Crafts Used the software for: 1-2 years ### "Very good RGPD compliant mailing solution" August 21, 2025 4.0 I make my arts and crafts newsletters with Brevo for free. I can copy and paste the lay out, so it is recognisable. I think it was not so hard to make a subscribe page inbedded in my website. I can add manually adresses from people who asked me to do so. I send my newsletter in two or three times ass not to overload the max. capacity. And that works great. My clients give me good feedback, and those who wan't to leave can do it easily without complaints. When I needed support, I just reponded to an automatic mail I got from Brevo, and within a day I was helped out. Thanks for that ease. Pros I like the ease of using the mailingadresses list, and the compliance with the RGPD rules. Subscribers can unsubscribe, subscribe. All easy for me. and the newsletters arrive and are read. That was not the case with multipliing individual mails, which ended up as spam. Cons I work with the Opera browser. and that dousn't work any more since june 2025. Forcing me to use another browser solenly for Brevo. Review Source LS Layna S. Media Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Brevo helps spread the word for our company with ease" June 16, 2025 5.0 We have been using Brevo for at least five years - at first as a free user but it has become an important tool for us to use so we pay for our subscription. It is easy to use and gets our messages to customers or drivers, depending on what we need to send. Pros I like the ease of use - we use it at least once per week, and as much as every day, depending on what is going on in our city. With as many drivers/customers as we have, it comes a wonderful communication tool. Cons I wish I could delete some campaigns or put them into a folder where I don't see them as often. We send dozens of campaigns to a variety of people and it would be easier if I could sort them out and not have to scroll or look for draft, ect. I also don't love the wait on the email addresses but I get it - we have over 100K email addresses which seems untoward but we have over 500K customers so it makes sense. Review Source RCR Rodel C R. Journal Editor Hospital & Health Care Used the software for: 2+ years ### "effective email campaigns for calls and updates" August 19, 2025 5.0 Our status updates, call for papers, and issue announcements find the appropriate people repeatedly. Campaign measurement enhanced to optimize messaging while maintaining communications cost predictability. Pros Brevo's usability makes managing emails and campaign promotion easier. Segmentation, templates, and scheduling aid us to notify authors and reviewers adequately with good value, without aggressive learning curves. Cons Customer care tends to be intermittent at busy times, and some UI paths feel hidden. Power automations require calibration, which slows down deployment when rolling out time-sensitive communication patterns. Review Source JC Joel C. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Brevo just works, and that’s exactly what I need" November 28, 2025 5.0 Brevo has become the backbone of our email and marketing communication. It’s reliable, flexible and scales very well with our needs. Overall, my experience with Brevo has been very positive. I can manage newsletters, automations and transactional emails from one dashboard, track performance clearly and optimise campaigns over time. For teams or small businesses that need a dependable, user-friendly tool to centralise their email and marketing operations, Brevo is a great choice and easy to recommend. Support has been responsive and helpful whenever I needed them and the onboarding resources and tutorials also make a big difference. They also provide clear indicators to help avoid spam issues. Combined with good list hygiene, we’ve had very few problems with emails going to spam. Pros Great balance between price and features Easy-to-use campaign builder and automation workflows Strong contact management and segmentation options Reliable deliverability and detailed reporting All-in-one approach (newsletters, transactional emails, SMS, forms, etc.) Cons Template customisation is good, but very “pixel-perfect” design still takes some manual tweaking, and some advanced reports and automation options could load a bit faster Review Source Henrique L. Gerente de Projetos Computer Software Used the software for: Less than 6 months ### "Brecho realmente é uma Excelente Ferramenta " September 19, 2025 5.0 O Brevo tem sido o nosso auxiliar direto na melhoria de nossos produtos. Tentamos algumas ferramentas e nenhuma foi tão efetiva e funcional como o Brevo. Pros Facilidade de utilizar, a interface é extremamente amigável. Rápida de utilizar e intuitiva. Todos membros de nossa equipe conseguiram entrar e realizar todas as atividades sem precisar de nenhum suporte. Cons Eu penso que o Brevo é uma solução já bem completa. Se fosse para dizer alguma coisa que incluiria, eu falaria incluir mais gráficos, apesar que tem todos os necessários para tudo. Alternatives considered [RD Station](https://www.capterra.com/p/180098/RD-Station/) Reason for choosing Brevo Eficiencia e Facilidade de uso, a simplicidade do Brevo é fantástica Switched from [Systeme.io](https://www.capterra.com/p/198994/Systeme/) Pela facilidade de uso e interface amigável. Review Source LD Laura D. Client Success Specialist Marketing and Advertising Used the software for: 2+ years ### "Bravo for Brevo!" April 10, 2025 4.0 Overall, I like Brevo for its email campaign functionality, automation email series capability, and targeted email list groupings. Pros Brevo is a great email marketing tool with a variety of functionality for many businesses and agencies. Some of our clients use this platform to send targeted email campaigns, and it does a fine job at email list segmentation and tagging for specific audience groupings. Cons Brevo customer service/support managers are slow to respond to inquiries and for follow up. Review Source MA Marcos A. Ceo Utilities Used the software for: 2+ years ### "Good and speed" March 19, 2026 5.0 So far, so good! I hope they continue to evolve even further. I just miss better integrations with more networks. Pros They are quick to provide solutions and offer telephone support for Brazilians, perfect! And the representative who assisted me was great too. Cons They are fast, but I believe they could add the ability to also manage conversations from other social networks on the platform. Review Source BT Bruce T. Pilates instructor Health, Wellness and Fitness Used the software for: 2+ years ### "It's worth what they charge" February 10, 2025 5.0 I can fall back onto my experience with HTML coding. This avoids my having to learn, and then re-learn, the software interface at every new software iteration. Thus, I can turn a weekly blog page into a newsletter campaign with a degree of automation, and then get on with what I love doing: helping people be fit, healthy, and happy. Pros Everything works. There is vast and intricate functionality, yet somehow, this semi-retired fitness instructor and blogger can still create and send campaigns regularly, as well as manage lists and much more. Unlike other email services, the user interface makes it possible to do quite tricky things like setting up and updating spam prevention, and so on. Cons The price for this very small timer publisher. This does not stop me, however, because from experience of other services, cheap comes with headaches and difficulties. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo Good expert reviews and user feedback -especially regarding my desire for ease of use reputation and reliability. Switched from [eSputnik](https://www.capterra.com/p/151483/eSputnik/) Note: I did not use the above provider. I consider it unethical to criticise former service providers in public. Frustration with the previous service's interface. Not intuitive. Not complying with common website layout and operability patterns. Workflow relying upon opening and closing different web pages (like - everything was all over the place), so had to re-learn the layout and workflow every time. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.