# Page 4 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Brevo the right Marketing Automation solution for you? Explore 3471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3471) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 4 - Reviews of Brevo ## Showing most helpful reviews Showing 76-100 of 3471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adela M. Digital Brand Manager Marketing and Advertising Used the software for: Less than 6 months ### "Exceptional customer support, great product, and green too. 4theplanet" July 25, 2025 5.0 Really good, happy, friendly, and real human support - not awful chat bots to fight with. Really pleased about the carbon footprint element too. Pros I moved over to Brevo from SendGrid .. and also moved over all my clients too.. it was easy to use, easy to add the DNS records, customer support was exceptional, and I'm only using the free plans at the moment so value for money is epic! It integrates fine with WP Mail SMTP, Fluent SMTP and Post SMTP on my Wordpress sites. I LOVE that they have the carbon footprinting calculator, as I work in digital sustainability. Very very cool. Cons The due diligence was brilliant, but I did need to raise a ticket each time I set up a new account. And I had a few tech issues with not getting codes to my phone. But nothing to complain about. Customer support helped really quickly. Alternatives considered [SMTP2GO](https://www.capterra.com/p/166646/SMTP2GO/) Reason for choosing Brevo recommended by my email developer friend. no limits to setting up free new accounts. and i manage around 20 websites. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) they decided to start charging and it was $20 a month per client, and some clients were only using a few emails a month. Review Source CR Cristine R. Business Dev Marketing and Advertising Used the software for: 1-2 years ### "Business Dev" May 19, 2025 5.0 We've been using Brevo for 2 years now. As a startup company without a dedicated email marketing budget, Brevo has given us the opportunity to consistently reach more people every day. It's been a valuable tool in helping us grow our audience. Pros Easy to use email marketing platform. I like the way the platform is designed, from uploading of materials, insertion on the the campaign and the of course the straight forward features that is easy to understand. It is email marketer zero experienced friendly Cons The free account only allows sending 300 emails per day. For an email campaign where the objective is simply to blast all email contacts, it would be helpful to easily select and segment (with naming inside the master list) 300 leads with just a few clicks. This way, you can upload and send them in batches daily. I'm currently using a free account, so I'm not sure if this kind of feature is available under a subscription plan. Review Source LC Lucy C. Business Technology Consultant Information Technology and Services Used the software for: Less than 6 months ### "Easy to use platform for emails, automation and simple contact management. Good value." July 10, 2025 5.0 Pleasantly surprised by how much I can make use of the platform even when on the free tier - including access to customer support via email. Also happy with the integrations available. Pros Simple set up, easy to use interface to create emails, automations and forms. Brevo also includes a simple CRM for managing contacts and it is easy to customise views. Simple integration with WP Forms. Easy to set up SMTP with WordPress. Friendly customer service. Cons When using a popup form it is not possible to customise the URL for double opt-in subscribers. They are sent to a pretty unattractive grey screen with 'thanks for subscribing' in green letters. It is possible to customise the URL for the standard (non pop-up) form, and also when using the Brevo integration with WP Forms. Also sometimes the automations take longer to run than I'd expected which might cause a problem with my double opt-in automation. Having said that, it's possible that is because I'm on the free plan. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Brevo was recommended in the Reddit threads I considered. Good access to platform even on free tier. MailChimp looked pricey and I've used before so know how it feels. I've also used Hubspot which I like but which can quickly get very expensive. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Terrible customer service with MailerLite. Review Source WK William K. ceo Airlines/Aviation Used the software for: 6-12 months ### "vale a pena " September 13, 2025 5.0 ótima vale a pena plataforma completa Pros Custo-benefício Suporte ao cliente Facilidade de uso Gerenciamento de e-mail Marketing de campanha Interface do usuário Cons não teve nada na plataforma que eu não gostei Alternatives considered [Amazon RDS](https://www.capterra.com/p/192201/Amazon-RDS/) Review Source PC Paulo C. Virtual Assistant Real Estate Used the software for: Less than 6 months ### "Super Easy and Hassle-Free Communication Tool!" June 18, 2025 5.0 Overall, my experience with Brevo has been excellent. It’s a reliable and efficient tool that simplifies communication tasks. With a few tweaks, it could be perfect! Pros What I liked most about Brevo is how incredibly easy it is to use. The interface is intuitive, making it simple to manage and send communications without any hassle. It really streamlines the whole process and saves me a lot of time. Cons One feature I’d love to see is a system that automatically stores all communication history under each lead when they respond. This would make tracking conversations much smoother. Review Source Dieimerson V. Owner Marketing and Advertising Used the software for: 1-2 years ### "Cumpre o que promete." May 28, 2026 5.0 Pros Envio de emails transacionais para cliente de marketing, usando integração com Zapier e Meta Ads... Cons Ferramenta as vezes engessada. Precisei extrair alguns conteudos dos emails transacionais e só foi possível via API. Review Source WSW WEI SHI W. Designer Graphic Design Used the software for: 2+ years ### "Thanks to Brevo for providing free users with a daily quota of 300 emails and unlimited contacts." July 23, 2025 5.0 Pros It meets all the functions I need, and provides a daily quota of 300 free emails, with no limit on the number of contacts. It automatically checks for duplicate emails and excludes unsubscribed emails to avoid disturbing customers who don't need to subscribe. It also makes it easy to export and import contacts. Thank you Brevo for providing high-quality services. Cons No downsides yet.Although the free daily quota is only 300 emails, this is definitely not a disadvantage. After all, Brevo has done a good job for free users. Review Source Jose T. CEO Insurance Used the software for: 1-2 years ### "Até agora estou MUITO SATISFEITO!" March 20, 2026 5.0 Pesquisei e cheguei a testar e usar várias outras plataformas de e-mail marketing, e escolhi a Brevo a mais adequada à minha necessidade por apresentar um balanço bem equilibrado: bom preço, bom suporte, boa tecnologia, facilidade de uso. Pros A facilidade de uso e os recursos da ferramenta permitem que qualquer pessoa sem grande conhecimento de design possa criar e enviar uma campanha de e-mail marketing. Cons Sou usuário recente da plataforma, e ainda não tive nenhum evento que me causou insatisfação, mas estamos prestes a lançar nossa primeira campanha. Alternatives considered [Mailsuite](https://www.capterra.com/p/164512/MailTrack/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing Brevo Porque achei a que a plataforma Brevo foi superior em tudo. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Porque achei a que a plataforma Brevo é superior em tudo. Review Source VR Verified Reviewer Backend Developer Computer Software Used the software for: Less than 6 months ### "Brevo Email Integration Review" October 27, 2025 4.0 Overall, Brevo is a great platform, great UX, I’d say 9/10. And it was really easy to integrate it into my project as a developer(I used it to send emails). Would I pay for it? Definitely Pros There’s a couple of things. The UX is really great, I didn’t have any issues signing up the first time, or finding my way around the website. Secondly, great customer service(shoutout to \[sensitive content hidden\]). And thirdly, it definitely eased my work as a developer, integrating it into my project was a breeze. Cons Things do happen without warning. My account got suspended without warning(first bad experience) and I couldn’t find any immediate answers from the terms and conditions or the help page (second one). I had to reach out directly to support Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) They didn’t give me what I was looking for. And it’s not that easy to figure out integration Review Source JM Johan M. SEO Marketing and Advertising Used the software for: 1-2 years ### "Reliable email platform with outstanding support" November 22, 2025 5.0 Overall, the experience with Brevo has been very positive. The platform is easy to use and provides all the tools we need for professional email campaigns. We needed to downgrade our plan and switch to a yearly subscription—support handled everything efficiently, clearly, and kindly. Special thanks to \[sensitive content hidden\]for his professional and friendly guidance. It made the transition completely stress-free. Pros Brevo offers a flexible and scalable email marketing solution with excellent customer support. The interface is intuitive, and the pricing structure—especially with pay-as-you-go and annual discounts—makes it a great value for money. I especially appreciated the fast, clear, and helpful assistance from the support team. Cons The contact limitations on the lower-tier plans were unexpectedly restrictive, which made initial plan selection confusing. It would be helpful if this was more clearly communicated upfront. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) We switched from Mailchimp to Brevo primarily because of the more competitive pricing and the user-friendly interface. Brevo offers excellent value, especially for growing businesses that want flexibility without compromising on features. The platform is intuitive and quick to learn, which made the transition seamless for our team. Review Source VR Verified Reviewer Salesforce Tech lead Information Technology and Services Used the software for: 6-12 months ### "Brevo - A good tool that can become better." August 1, 2025 5.0 It was good. Some limitation should be lifted. Record level security & bot clicks management should be better. Pros I really enjoy using Brevo. It’s simple, clear, and does what I need without making things complicated. Setting up emails and managing contacts is easy, and the whole experience just feels smooth. Value of money & no limit on contact is cheery on top. Cons I cannot have a permission that can remove delete from user setup. I want to give read/edit permission to sales reps but not delete. A disgruntled rep can erase my database someday. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Moosend](https://www.capterra.com/p/147042/Moosend/) Reason for choosing Brevo Value of money. No limit on contact. email in journey can have attachment - best feature. Review Source Fernando B. Diretor Information Technology and Services Used the software for: 1-2 years ### "Muito Satisfeito" March 17, 2026 5.0 Consegui converter muitas campanhas em vendas o que já valeu muito a pena o investimento. Pretendo continuar como cliente. Pros A facilidade na construção de um novo projeto. Tem muita simplicidade e ao mesmo tempo fica com visual muito profissional. Cons Ainda não tenho queixas, mas crio que poderia ter mais êxito na entrega dos e-mails aos clientes. Acredito que desta forma teremos mais sucesso. Review Source JP Julien P. Teacher Education Management Used the software for: 6-12 months ### "A very nice surprise!" August 29, 2025 5.0 I didn't know Brevo, the webmaster I hired to revamp my website told me about them as he thought it was a great platform to start a mailing list (this is why I needed it in the first place) but then I was pleasantly surprised to see that Brevo also offered form creation and a booking system. I like not having to register to tons of website/products, so thanks to the diversity of the Brevo platform I can now do several things for my business on the one platform and I am very happy with it at the moment. Pros The fact you can already do a ton of things (form creation, mailing list and booking system) with the free version. AND The fast and detailed customer service replies (super important when you are working on a project and only have a short window of time to work on it). Cons There is always work do be done and improved, like any other product I believe, but to be honest, all my ideas and what I would like to see improved, seem to have been forwared to the appropriate Brevo team. One of these idea has actually been taken in account and been added to an update of their platform so now I am able to improve my booking system thanks to that improvement. Review Source MR Marion R. Présidente Music Used the software for: 2+ years ### "Logiciel et service peu convaincant" May 26, 2025 2.0 Je ne suis pas pleinement satisfaite. Je dois dire que je ne change pas de logiciel par facilité et aussi parce que j'ai une flemme intersidérale de transférer tous mes fichiers mais je ne suis pas très contente globalement, ni du service client, ni vraiment du logiciel. Pros La possibilité de reutiliser une campagne préxistante pour ne créer une nouvelle avec la fonction dupliquer La gestion automatique des adresses blacklistées L'ajout de nouvelles adresses Cons Peu de souplesse dans le design, la modification et l'implantation des blocs. Très très peu de typos disponibles. C'est globalement très classique comme design et comme rendu. Pas de mail anticipant le débit de l'abonnement annuel, j'avoue que je n'ai jamais vu cela ailleurs : le moyen de paiement est tout simplement débité à la date anniversaire. Un peu limite en terme de relation client. Pas de visibilité exacte sur le nombre de mails réellement délivrés, c'est une approximation. Adresse expéditeur "brevo" mentionnée à la place de l'adresse pro... alors que c'est un abonnement payant : mXXX@1728635.brevosend.com vraiment pas fou comme rendu La gestion des listes et des groupes n'est pas intuitive, et je n'ai pas vraiment accès aux fonctionnalités car je ne trouve pas réponse à mes besoins. Lorsque j'ai eu des questions et soucis notamment de manipulations à mettre en oeuvre pour que mon adresse ne soit pas considérée comme un spam, les retours etaient extrêmement techniques et le suivi peu ergonomique pour qui n'est pas ingénieur informaticien :( Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) parce qu'on m'avait dit que SendInBlue etait plus moderne dans le rendu, ce qui s'est avéré vrai au début mais le service R&D n'a pas maintenu cette avance au fil des ans Review Source AS Andreas S. Co-founder E-Learning Used the software for: I used a free trial ### "A mixed blessing" April 29, 2026 3.0 I've invested too much time to understand how everything I need works, otherwise I'd probably shop around. Not sure about feasible alternatives, though. Pros Good and fast technical support even on free plan. Once everything is set up (I'm currently using Brevo to automatically send new blog posts via RSS feed), it seems to be working. Popup Maker integration on WordPress also seems to work fine so far. Cons Very confusing interface and navigation, not suitable for beginners, HTML coding experience required even to set up Brevo's WordPress plugin. Pricing not very transparent, still no idea what the difference between the free & starter plans is. If you have more than 500 subscribers, it gets expensive. Review Source bO brett O. CEO Retail Used the software for: Less than 6 months ### "Solid Tool for the Price — Great Support, Too" June 6, 2025 4.0 Overall experience has been great. Looking forward to learning more at my own pace without the numerous bells and whistles and steep pricing that Mailchimp offered. Also happier to work with a company who is not in the Intuit family. Pros Offers all the essential tools for email marketing and automation. Interface is clean and fairly intuitive once you get the hang of it. Includes advanced features (like segmentation and automation workflows) at lower tiers than competitors. Extremely generous pricing, especially compared to competitors. Great value for small businesses or solo operators who want solid tools without premium costs. Cons Not as robust or polished as Mailchimp in terms of templates, native integrations, or UX. Some features feel slightly underdeveloped or harder to configure without guidance. Response time can be delayed—likely due to support being outside the U.S. No instant chat or phone support in some cases, so issues may take a day or two to resolve. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Omnisend](https://www.capterra.com/p/153508/Omnisend/) Reason for choosing Brevo Seemed too pricy for my "smaller" email list of 1500. Seemed to incentivise the desire to grow because with more emails comes more costs. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was too expensive for what I use email marketing for: basic automation and occassional bespoke newsletters Review Source CW Carol W. Director of Marketing Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Refreshingly Simple Alternative to the Big Platforms" October 21, 2025 5.0 I reached out to customer service and they were able to help me identify the issue. They were very responsive and helpful. I've been looking for a newsletter service for some time, but didn't want anything overly complicated. I've used many in the past - Constant Contact, Mail Chimp, Active Campaign, HubSpot - and really like the simplicity of this program. I noticed your logo on the bottom of an email I received from a vendor I used so that's how I found you, and I'm happy I did. I'm very happy with my experience so far, so thank you for providing such a robust, free option! I anticipate requiring a subscription in the future, so keep up the good work! Pros Ease of use, customer support, client management, and user interface, especially for the free version. Cons Didn't receive any notifications/warnings in my dashboard or email that my form was not sending properly. I tested my form and received a message that it went through, but I never saw the email in my account. Perhaps that's because it is a free account? I'm not sure... Alternatives considered [Fluent Forms](https://www.capterra.com/p/184304/WP-Fluent-Form/) Reason for choosing Brevo Ease of use and features especially with the free version Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It's been many years since I've used Mail Chimp; wanted to find an alternative Review Source NR Norberto R. Gerente Alternative Medicine Used the software for: 1-2 years ### "Mostre mais receba mais" December 23, 2025 5.0 Tem sido um experiência de grande relevância , pois permite uma boa interação de implementação e envio de campanhas e e-mails Pros Fácil de usar e interface intuitiva, Automação de marketing eficiente, CRM integrado (gratuito), Multicanal: email, SMS e WhatsApp, Plano gratuito generoso e preços acessíveis, Boas opções de segmentação e personalização, Relatórios e análises úteis, Transacional e SMS integrado, Ferramentas adicionais (landing pages, formulários, chat). Cons Biblioteca de templates limitada, Alguns recursos mais avançados são básicos ou dependem de planos superiores, Curva de aprendizagem para automações mais poderosas, Suporte ao cliente pode e inconsistente, Limites do plano gratuito, Funcionalidades de CRM e automação não tão profundas como ferramentas dedicadas, Modelo de preços ou estrutura pode e confuso. Switched from [E-goi](https://www.capterra.com/p/165474/E-goi/) porque era mais caro e dava muitos problemas Review Source VR Verified Reviewer Marketing Executive Wholesale Used the software for: 6-12 months ### "Simple and Affordable Email Marketing Tool" September 9, 2025 4.0 Brevo makes campaign management easy and effective, though it lacks advanced template design freedom. But meets most marketing needs. Pros The user interface is clean and easy to use, making campaign setup simple. Customer support is quite fast & helpful in responding Cons The email template customization options are limited and less visually appealing. Less information guide to teach users to explore the new tools Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Company make switch, I not sure the reason Review Source MA Marcos A. Ceo Utilities Used the software for: 2+ years ### "Good and speed" March 19, 2026 5.0 So far, so good! I hope they continue to evolve even further. I just miss better integrations with more networks. Pros They are quick to provide solutions and offer telephone support for Brazilians, perfect! And the representative who assisted me was great too. Cons They are fast, but I believe they could add the ability to also manage conversations from other social networks on the platform. Review Source HQ Hugo Q. System Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Good, but there are points to better" January 22, 2026 4.0 This week I had a bad experience, but overall the time I like so much Brevo, easy and fast to configure Pros The price is fair and the navigation is easy for me. I like to much the reports and log to analyse my process to send mails Cons This week, I had problem with to send my company's emails, I just blocked without explanation, I'd like to receive a notification when It's happen Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing Brevo I think because de price is better than others Review Source EB Emma B. Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Achieved my goal, thanks to excellent customer service" November 26, 2025 5.0 Really helpful customer service, talking through the actions I needed to take to achieve my goal. Made my day! Pros Ease of use and customer service, can design and send out email campaigns very quickly using the templates. CRM development is very quick and easy too. Cons Ensuring lists are correct, and that forms are linked the correct list. Also making sure that all the fields are completed. Review Source WC Will C. Business Development Biotechnology Used the software for: Less than 6 months ### "The Brevo Solution" November 23, 2025 5.0 I now have the data to confidently develop successful marketing campaigns for both new and existing potential clients. Knowing there's a reliable team at Brevo offering technical guidance and support gives me complete peace of mind. A significant upgrade in effectiveness and professionalism. Pros My email marketing was stuck in the 'old school' era, relying on Microsoft Outlook for mass sends. Without any way to monitor deliverability or bounces, my efforts were ineffective. I also found that Salesforce and Hubspot weren't the right fit for my dedicated marketing email needs. The Brevo Solution Brevo provided the professional, reliable platform I was looking for. It offers a range of products that easily streamline my campaigns, and most importantly, it gives me the critical intel on delivery and bounce rates. Cons I have not found any issues yet. Its simple and easy to use, to upload new contacts, design templates, what is there to not to "least" like about this platform. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The previous products did not meet by criteria of quality Review Source VS Vlad S. Front-end Hospitality Used the software for: 6-12 months ### "Pleasant experience with transactional emails!" September 20, 2025 5.0 ease of implementation, delivery quiality is outstanding, customization, opening tracking, api usage is powerful Pros Ease of installation and use, transparency on configuration and usage on different project instances with different stacks Cons full control of transactional emails and transparency on all aspects, sendings, api accesses, security checks and configuration of ips/domains whitelists for sending emails Alternatives considered [MailerSend](https://www.capterra.com/p/214665/MailerSend/) Reason for choosing Brevo more friendly and ease of installation, trust by previous projects and suggestions of the collegues Review Source GH Glen H. Marketing Manager Education Management Used the software for: 1-2 years ### "Love Love Love this system" July 3, 2025 5.0 I have used this system over two separate positions and have always liked the simplicity of the system although I still prefer the old name :-) SendinBlue Pros Simple and easy to use with clear and crisp design allowing customer to feel at ease with a complex system. Lots of great video help on youtube for when you get stuck which I found useful. Cons Constantly having to review my plan, as used up contact limits quick, where email limits where fine. Maybe having embedded help videos to assist users. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo previous experience with Brevo and the cost being cheaper. Switched from [MailerLite](https://www.capterra.com/p/136603/MailerLite/) because I have used SendinBlue before and know how well the system performed. 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