# Page 5 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Brevo the right Marketing Automation solution for you? Explore 3471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3471) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 5 - Reviews of Brevo ## Showing most helpful reviews Showing 101-125 of 3471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ER Egbert R. Director Management Consulting Used the software for: 6-12 months ### "WP Plugin Issue but Great Support" June 30, 2025 3.0 Your support is great! I would especially like to give a big kudos to Julia. She is amazing with her consistent follow-up. Julia, even created a video, with personal narration, to walk through some possible solutions. Pros The pricing and the features make Brevo good value for money, especially compared to the other options out there. The free tier is perfect to get started and try out all features before moving to a paid subscription. Could not find this with any of competitors. Cons The WordPress plugin and email automation needs some work. The plugin in particular had some PHP errors and I am still unable to get the Double opt-in to list the correct email templates. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing Brevo The pricing schedule was more affordable and the free tier allowed us to evaluate the solution well. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Became too expensive and less transparent Review Source PLT Patrizia Liza T. Teacher and Coach Education Management Used the software for: 1-2 years ### "Brevo is a great tool for your communication." June 6, 2025 5.0 I have had a technical question in the past and I was relieved to see that I got some answers immediately although partially (referring to the domain name). Overall it is a reliable service and meets my expectations. Pros The advantage of Brevo is that it grows both along with your project as in the services offered. It is easy to use and has many options. Before Brevo I had been using mail chimp but Brevo works in a less expensive way, it is faster in screen-viewing and this without losing features. Cons The free version has understandably a limit of 300 mails a day. I find it difficult to match my lists of contacts together in order to make the most out of it. Another issue I had was that I haven't succeeded in matching my domain name/domain related email. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing Brevo Less subscribers, I need al least 1 to 2.000 subdivided in groups. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp caused malfunctioning while loading pages and autosaving - too many times. Then it after years of being free - it changed pricing without allowing a gradual change. Review Source LGW Leisa Grace W. Editorial Director Education Management Used the software for: Less than 6 months ### "Brevo for the people- Value for money." October 23, 2025 5.0 I've been using Brevo for several months now and I'm genuinely impressed with what it offers, especially considering the price point. The value for money is outstanding and the free tier alone is more generous than most competitors. The customer support team has been brilliant whenever I've needed help, responding quickly and actually solving my problems rather than just sending generic responses. What I really appreciate is how easy it was to get started. I'm not a tech wizard but I had my first campaign running within an hour, and the interface just makes sense without overwhelming you with buttons and options everywhere. Managing my email lists and contacts has become so much simpler. The segmentation tools let me target exactly who I want without the headache I experienced with previous platforms. The campaign marketing features, particularly the automation workflows, have saved me countless hours and the visual builder makes setting up complex sequences feel straightforward rather than intimidating. The drag-and-drop email builder is clean and intuitive, though I'll admit there are moments when I have to hunt around for more advanced features, but that's a minor quibble. For someone like me who manages a few different projects, the client management capabilities work smoothly and keep everything organised without mixing things up. Overall, Brevo has proven itself as a reliable, professional tool that doesn't require a massive budget or a degree in marketing automation, and I'd happily recommend it to anyone looking for an email marketing solution that actually delivers on its promises. Cons They need to remove the Brevo branding for free and increase the number of emails you can send in each package. Switched from [dotConnect for Mailchimp](https://www.capterra.com/p/10021402/dotConnect-for-Mailchimp/) They got too expensive for what they were offering. Review Source SP Stefano P. Marketing Manager Computer Software Used the software for: 2+ years ### "Unreliable support makes the platform risky for businesses" September 12, 2025 1.0 While Brevo offers some good features, our overall experience has been very negative. The lack of competent and responsive support overshadowed the platform’s advantages. We had to deal with serious operational problems that directly impacted our business, and we felt left alone to solve them. I cannot recommend Brevo for companies that need a dependable partner for their email marketing. Pros The platform itself is quite intuitive, and the campaign creation process is simple. The reporting dashboard is clear, and the automation tools are easy to use. Cons Customer support has been extremely disappointing. In our experience, they were unhelpful, slow to respond, and sometimes provided inaccurate information. A critical billing issue completely blocked our email sending, and the support team was unable to provide a timely or effective solution. For a business, this kind of unreliability is unacceptable. Review Source CC Cloé C. Directrice magasin Cosmetics Used the software for: 6-12 months ### "CRM et e-mail marketing" March 1, 2026 5.0 Je pense que Brevo a un peu de mal à suivre les attentes concernant certaines campagnes… Il n’est pas possible de connaître réellement le taux d’ouverture, les réponses et plein d’autres signaux, que des estimations. Pros J’aime les différents outils fournis par Brevo qui permettent de créer des campagnes de mails marketing et de suivre les données concernant ces différentes campagnes. Nous l’utilisons aussi comme CRM et ça fonctionne plutôt bien. Cons J’étais chargée de faire de l’emailing marketing toute seule, de l’envoi des mails au suivi des performances, mais cela s’est révélé un peu dur pour moi. Review Source Tomas K. CTO Financial Services Used the software for: 2+ years ### "All in one communication " August 20, 2025 5.0 I like this service and will use at all new projects where email or sms is needed. Brevo is place where support, marketing and it meets. Pros Marketing team can change email templates without developers. We save IT resources by using Brevo services. Cons Some navigation is not very clear at beginning, but when using longer everything is good. At sms service maybe need some tutorial how activate service (not technical). Review Source MZ Matt Z. Owner Sports Used the software for: I used a free trial ### "Above and beyond support experience" May 30, 2026 5.0 Surprisingly good, actually. Before contacting support I just viewed Brevo as any other service, but their support team being above and beyond was a game changer. Pros Customer support was not only really fast to respond to my question, but also gave me an implementation example and further pointed out that certain help articles that may seem to pertain to my issue are actually describing something different, so that clarification being offered up without me asking was great foresight on their part! Amazing! The user interface is clean and not convoluted like other platforms I’ve tried. Cons I really would prefer a Pay-As-You-Go subscription model rather than the flat monthly rate. It always feels like I’m over spending when I have to use a certain tier that I can’t fully use. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/)[Mailgun](https://www.capterra.com/p/159630/Mailgun/) Reason for choosing Brevo More generous free tier compared to all other alternatives. Switched from [Amazon SES](https://www.capterra.com/p/179662/Amazon-SES/) The interface and functionality of SES is too convoluted Review Source PR Pramod R. CMO Computer Software Used the software for: 6-12 months ### "Great Email, SMS, WhatsApp and Call platform for selling " June 13, 2025 5.0 Very refreshing, I always like to log into Brevo to work! The experience has been phenomenal so far and will keep using it and upgrading it as our needs grow. Pros Very intuitive UI, well designed and easy to use. The free tier is genuinely free and has all the functionality promised. Try it out for for up to 300 emails a day. The contacts segmentation, tactical conversations , SMS marketing and Call functions and immediate replies are a huge plus ++. Can easily bring your contacts from other CRM. You can also build your email database with sign up forms. A hell of a lot of functionality to get started with. Upgrade as you go. Cons A bit difficult to design email templates or import them from other tools. There are a number to get started with, but many of them don't fit the kind of emails I wanted to design. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[lemlist](https://www.capterra.com/p/173776/lemlist/)[RGE Studio](https://www.capterra.com/p/231760/Beefree/) Reason for choosing Brevo Easy to use, intuitive, clear a allows you to focus on results. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mail chimp is too expensive for the features it offers. Also pricing variations makes it impossible to manager sustainably. Review Source Alessandra F. Licenciada Telecommunications Used the software for: Less than 6 months ### "Bom mas nem tanto" April 1, 2026 5.0 Quem sabe daqui um tempo a Brevo seja interessante para mim mas agora não faz sentido. Gostei da inteligência artificial que ajuda bastante, ela sabe o melhor horário para enviar os email, no automático deixando com a IA vi mais resultado. Gostei do layout dos emails, pra quem não profissional do Marketing ajuda a valorizar a marca. Pros Gostei da facilidade de carregar a lista de clientes e também como personalizar o email passando autoridade para o cliente. A plataforma é bem intuitiva e fácil de programar. Cons A quantidade de clientes, pequenas empresas não tem capital para investir muito e 500 clientes são muito pouco, tenho lista de empresas com mais de 10 mil contatos. Prefiro investir esse valor em tráfego no Google ads. Switched from [Indeed for Employers](https://www.capterra.com/p/161381/Indeed/) Porque envia email automaticamente lá é no manual, demora muito. Review Source AM Antoine M. Marketing advisor Banking Used the software for: 6-12 months ### "Good all-around platform for email marketing and automation" May 1, 2026 4.0 Good platform for email marketing, automation and customer communication. Useful for small and medium companies that want professional campaigns without too much complexity. Pros What I liked most is the balance between features and simplicity. You can create campaigns, manage contacts, automate emails and even use SMS tools. Good choice when company wants serious marketing tool but still easy to use. Cons Some advanced features are less deep than very premium competitors. Also when database becomes large, setup and segmentation need more attention. Review Source Stuart M. Author Arts and Crafts Used the software for: Less than 6 months ### "The Cryethium Universe" April 23, 2026 5.0 Cost effect way of advertising my books. One suggestion would be to help authors drive visitors to author websites where they can sell their books directly from their website, cutting out Amazon, as they take a huge cut of your royalty. A POD would be helpful for paperbacks and ebook download options. Pros Fantastic service from Romeo. Easy-to-use platform. Templates are good, contact lists easy to create. Cons Understanding the contacts list linked to automations. Linking email contacts to automations. Understanding the system. Review Source JC Joel C. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Brevo just works, and that’s exactly what I need" November 28, 2025 5.0 Brevo has become the backbone of our email and marketing communication. It’s reliable, flexible and scales very well with our needs. Overall, my experience with Brevo has been very positive. I can manage newsletters, automations and transactional emails from one dashboard, track performance clearly and optimise campaigns over time. For teams or small businesses that need a dependable, user-friendly tool to centralise their email and marketing operations, Brevo is a great choice and easy to recommend. Support has been responsive and helpful whenever I needed them and the onboarding resources and tutorials also make a big difference. They also provide clear indicators to help avoid spam issues. Combined with good list hygiene, we’ve had very few problems with emails going to spam. Pros Great balance between price and features Easy-to-use campaign builder and automation workflows Strong contact management and segmentation options Reliable deliverability and detailed reporting All-in-one approach (newsletters, transactional emails, SMS, forms, etc.) Cons Template customisation is good, but very “pixel-perfect” design still takes some manual tweaking, and some advanced reports and automation options could load a bit faster Review Source LW Lee-Anne W. Head of Marketing Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good Price, Intuitive Dashboards but limited and very strict! " June 5, 2026 5.0 Does what i need it to although it can be frustrating when adding new lists. Support once engaged are swift and responsive but initial response can be delayed due to time differences. Pros Brevo has Intuitive dashboards, easy design tools, clear and easy reporting and tracking. Pricing is reasonable. Cons Very strict regarding bounce rates of new lists, leads to immediate suspension and lots of frustrating back and forth performing multiple tasks to be reinstated. Never experienced this to this level with other marketing email software Alternatives considered [EmailOctopus](https://www.capterra.com/p/147415/EmailOctopus/)[Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Sender](https://www.capterra.com/p/139770/SENDER/)[iContact](https://www.capterra.com/p/221118/iContact/) Reason for choosing Brevo Cheapest, our budget was limited at the time of implementation Review Source VR Verified Reviewer President Computer Software Used the software for: 6-12 months ### "Excellent automated email service with great support" November 5, 2025 5.0 This product installed easily, worked as expected and is very inexpensive given the functionality that it provides. Pros Value for Money - this email service has worked well for my Wordpress site over the past 6 months and has been a great value. I began with the free account and upgraded recently. Technical Support - I had one instance requiring tech support. They were very responsive and resolved the issue quite quickly. Cons I have not yet encountered any issues which I would identify as something that would be categorized as something I like least. Review Source JN Joe N. Dr Joseph Namour Accounting Used the software for: Less than 6 months ### "BEWARE - The credits you buy and pay for are subject to deletion!" July 15, 2025 5.0 The product is fairly intuitive and easy to use. I think it has more potential that what I understand to use, but perhaps having video tutorials would be beneficial. The most upsetting thing is paying for "credits," only to find out that they are "deleted" each month! That is almost criminal in how they do that. I have complained, but have not had my unused credits restored. Pros Great Customer Service and Easy-to-Use product. However, be aware that any credits you are unable to use are automatically deleted on a set-day per month, although you've already bought-and-paid for these credits. Cons The "credits" you purchase do not carry over, so they are "deleted"... even though you bought them and paid for them. This is very upsetting, as there are months where you do not want to send an email blast or there are times when your email list has a quantity that does not lend itself to a "fixed number" of credits, so you automatically are being robbed of something that you bought and paid for. I've used other online products that do not limit your credits... or do not delete your unused credits. This is simply a bad policy that does not serve the customers well and it degrades the entire experience of using this product. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Brevo Simplicity and Ease of Use, as well as perceived value (which wasn't the case when they delete "credits" that you bought and paid for. Switched from [Mad Mimi](https://www.capterra.com/p/140718/Mad-Mimi/) Mad Mimi was a superb product... until GoDaddy bought it and destroyed it. The GoDaddy versions is less intuitive and has problems displaying properly on certain internet viewers (ie: Microsoft Edge, Explorer) as the text re-flows and the images get re-proportioned and everything shifts and moves around. Review Source NH Neil H. Owner Marketing and Advertising Used the software for: 6-12 months ### "Best Marketing List Platform for Small Businesses and Solopreneurs" April 13, 2025 5.0 It has been flawless so far. So many plans lock away important features which means you are in a Catch 22 situation (no automations and forms = no signups = no money to upgrade!) Brevo doesn't do this, so you can build a list without worrying you're losing people. The automations are user-friendly and I have set mine up to really walk me through engagement as I have a complicated workflow (i.e., "Hey Neil, someone signed up from your website marketing list and said they were interested in your course.") I had a panic when I opened a new account without closing the old one. I tested my user journey and thought I had lost all my forms and automations. Support got back to me really quickly and solved the issue (which was of my own making!) I don't have anything bad to say about Brevo. Having tried Mailchimp and Constant Contact, I feel Brevo is much better for small businesses/solopreneurs, and I intend to stick with them and upgrade once I am in a position to. Pros The feature-packed free plan with automations and forms included. Cons Inability to select contacts from a list across pages. So if you have over 100 contacts, and you're adding multiple people to a new list, you have to select people from the first page and move them and then do the same for the second page, etc. It would be faster if you could move to the second page and all the checks stay in place from the first page. Either that, or include an option to include all contacts on one scrollable page. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Brevo I use Constant Contact for a client and their forms are inflexible and poorly integrated with lots of bugs. The sales team are also very aggressive (daily calls) and intrusive (suggesting improvements while I'm still halfway through setting up a campaign). Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp only provide automations and segmentation on their paid plans Review Source NR Nathan R. Owner Publishing Used the software for: 1-2 years ### "Great option for small creators just getting into email marketing" July 7, 2025 5.0 My overall experience has been very good. It is easy to set up and use, there are plenty of guides to get you going and fumble your way through things if you are a bit of a novice, and a bit of common sense is all you need to get your emails out. Pros Very easy to use, with plenty of helpful articles that give you the confidence to get the most out of your mailing list. The template and email builder are intuitive and produce great-looking emails for whatever your needs. There is a lot of room for customisation, not just in your emails, but also in your forms and the other elements you need to put together for an effective and professional mailing system. Oh, and the basic free package is great for when you're just starting out and your list is small! Cons Sometimes you are required to click back and forth a bit to do something. For example, when I discovered you can create and move campaigns to folders, I clicked the campaigns I wanted to move, then selected "move to folder", but then had to go back and create a folder - it would be great if there was an option to create a new folder right there. There are a few other instances where this sort of thing happens. None of it is a deal-breaker, but it all adds time. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Reason for choosing Brevo The deciding factor for choosing Brevo was the free plan, which was more than enough for my fledgling business, but the pricing for the next step up was also extremely good value. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) Get Response was not particularly easy to use. Review Source SJ Steve J. Owner Information Technology and Services Used the software for: 2+ years ### "Happy with it" June 4, 2026 4.0 Happy with it. Pretty good for a free app and templates are reasonable. Easy to set up and use. Good delivery % Pros I reccommend and use Brevo for many of clients. It performs well and does not have the low restricted contact counts of it's main rivals. Cons Requires a unique cellphone number for each account. I don't have enough pockets! Not practical and needs addressing Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) \# of free contacts Brevo better value for my main business (startups) Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: Less than 6 months ### "Brevo Makes Email Automation Simple and Fast" May 9, 2026 5.0 I’ve had a great experience with Brevo. It helped me automate my website emails easily, and the setup process was straightforward. The platform feels clean, reliable, and efficient for managing email communication. Pros Email sending speed and overall clarity are excellent. The platform is easy to understand and works reliably for automating website emails. Cons The email credit limits could be more generous, especially for growing businesses and higher-volume campaigns. Review Source Xana F. Consteladora Alternative Medicine Used the software for: Less than 6 months ### "Super satisfeita" March 26, 2026 5.0 Agendamento de reuniões espectacular com hipótese de personalizar facilmente. Simples e rápida para importar contactos e enviar mails Pros Super friendly, fácil de usar e com preço/ funções muito bom. Rápida no processamento, com tutoriais muito claros. Cons Não tem PT-PT, só PT-BR. Templates que se confundem por serem semelhantes. Nada demais, mas pode melhorar Switched from [Leadlovers](https://www.capterra.com/p/206995/leadlovers/)[Systeme.io](https://www.capterra.com/p/198994/Systeme/) O preço dos planos versus as actividades disponíveis eram desiguais. Não tinham agendamento de reuniões. Review Source Lauren R. Owners Hospitality Used the software for: 6-12 months ### "Woocommerce Integration Contacts - Great UI and Affordable " July 14, 2025 5.0 I find them competitively priced and easy to use. I enjoy the integration with woocommerce for stats Pros This is our third software for emails and I’m really happy with them. They integrate with Woocommerce and Wordpress seamlessly, along with Gravity forms. Email stats are well displayed and the plugins and UI are easy to pick up for small businesses who wear all the hats. Pricing was what brought us to them, integers what kept us there. Cons With migration of our database to Brevo, we lost several hundred contacts bc they were from Gravity forms outside of the “allowed timeframe” I did feel that this hurt us in the migration and was disappointed that there was no appeal place for this. Some emails are still going to spam for our contacts. Switched from [Digital Marketing Suite](https://www.capterra.com/p/124265/Express-Email-Marketing/) Price and they were not integrated well with our website Review Source FH FRANK H. Teacher E-Learning Used the software for: 2+ years ### "I'm pretty happy with BREVO" June 27, 2025 5.0 It is intituitive to set up, has easy controls and clear workflows. I like best the possibillity to pay as you need it through credit payments. Pros Its easy to use and has flexible plans. The workflows are intuitive and easy to set up. Email and Whatsapp campains have great trcking. Support is fast. Cons In the calender the smallest date range is a week. I would love to have 3 days or even less. The design of the calender could be a little nicer. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[Klickpages](https://www.capterra.com/p/207027/Klickpages/) unflexible plans, bad email managment, too expensive Review Source AM Amra M. Director Education Management Used the software for: Less than 6 months ### "Reliable and easy-to-use platform with great support" October 17, 2025 5.0 My overall experience with Brevo has been very positive. It’s a reliable platform that helps me manage my contact lists and send campaigns easily. The support team was patient and helpful throughout the process. I plan to continue using Brevo for my company’s email communication. Pros The platform is easy to use and has all the tools I need for sending professional emails. The customer support team is excellent — they respond quickly and are very professional. Cons At first, the account verification process took some time, but the support team resolved everything efficiently. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Brevo was chosen because it offers a more intuitive interface, better analytics, flexible campaign management, and strong contact segmentation features at a competitive price. Review Source AM Anna M. Customer Service Agent Health, Wellness and Fitness Used the software for: 2+ years ### "Best free CRM out there" May 30, 2026 5.0 Pros We use Brevo as a free-access CRM and for some campaign and purchase confirmation emails. For people who struggle with standard solutions available out there, or just need something simple and free, Brevo can be a real pal. Cons I don’t really see where Brevo fails. There are many features that I have never explored, but as a CRM it offers standards as well. Review Source DR Didier R. Coach de vie Health, Wellness and Fitness Used the software for: 2+ years ### "Ancienement sendinblue " April 25, 2026 5.0 Brevo est facile à utiliser, même pour quelqu’un comme moi qui peine à comprendre le fonctionnement d’un nouveau logiciel. Pros J’aime beaucoup Brevo et je ne pense pas changer de sitôt. Pour moi qui gère tout moi-même, je préfère les solutions qui sont fonctionnelles et simples ; pas besoin de passer des semaines à les prendre en main. Cons Ma liste ne contient pas plus de 400-500 contacts et je n’avais pas besoin de souscrire à un abonnement, mais il n’y a quasiment pas d’assistance pour les souscripteurs de la formule gratuite. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.