# Page 66 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 66 - Is Brevo the right Marketing Automation solution for you? Explore 3406 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3406) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 66 - Reviews of Brevo ## Showing most helpful reviews Showing 1626-1650 of 3406 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer VP of BI Telecommunications Used the software for: 6-12 months ### "Worst company to deal with - Stay away!" August 5, 2020 1.0 Sendinblue is probably the worst company I have ever dealt with. Not only their support is close to inexistent for users with premium account, but they treat you like a criminal. I've been using them for almost a year, when suddenly they deactivated the account, saying there was a complaint. That's it: someone makes a complaint, you have no chance to defend yourself, and they DEACTIVATE the account??? What happens with all the customer information I had stored there? What happens with the SMS credits I purchased? What happened with the monthly subscription? Went on their Facebook page and guess what, I found at least 2 other customers having the EXACT same issue. Which FB page is also a joke, there's no engagement with THEIR customers. Now I understand why they are such a cheap alternative.... because their service is the same: cheap Pros There are no pro's, you have to figure it our yourself, and even the information posted on their website contradicts with real life usage Cons No customer support, even if you have the Premium account, they have no respect for that. Their Social Media is also irrelevant, even their CEO's Linkedin account is irrelevant. His contact info on the Linkedin page is incorrect. My advice? Stay AWAY! Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing Brevo Because I looked at saving 2 extra dollars, why wasting hundreds with Sendinblue Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Fooled by their pricing Review Source Khazianah H. Business Analyst Telecommunications Used the software for: 1-2 years ### "Software for email marketing" February 20, 2021 4.0 Sendinblue is a very straightforwards and i don't have any problem to expertly using all the feature and tools provided. Pros Sendinblue can manage my email marketing campaign really well, as there are automation feature to make the process to sending marketing email within the time frame. Cons The mobile version for this software is half good as the web browser version. Using CRM tools on mobile version is a hassle as some of the tools are not available in mobile version. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Sendinblue tools is very easy to use and to execute. Review Source ZS Zdeňka S. trainer, coach Sports Used the software for: 2+ years ### "My satisfaction with the new Brevo" October 1, 2023 5.0 I am satisfied with Brevo, it has been working for my company for many years and if I have a problem, they always help me solve it. Pros What I like most about Breva is that it automatically and reliably secures my online business and I am sure that all my emails will reach my clients on time. Cons I had problems with the transition to the new editor in Brevo, but thanks to the perfect support, I managed everything. Reason for choosing Brevo I got better reviews about Sendinblue/Brevo. Review Source John N. Game Release Support Computer Games Used the software for: I used a free trial ### "Sendinblue Review by Game Release Support Person" November 24, 2022 5.0 Very Great, it makes my job easy and fast Pros I love this application, its really easy to create newsletters.its user friendly. Cons I can't think of any Cons yet. so far I'm loving it Alternatives considered [AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/) Reason for choosing Brevo fast, user friendly, autosave feature, preview feature - its very nice to see how it looks in different devices and email app/programs Switched from [SendX](https://www.capterra.com/p/158112/SendX/) its much easier to use, sendX don't have autosave feature. when I accidentally hit the back button. my progress was reverted back from the start. Review Source SM Steve M. Managing Director Photography Used the software for: Less than 6 months ### "Best decision we've made!" March 20, 2020 5.0 Moving to Sendinblue has been the best marketing decision we've made in the last 2-3 years. Our delivery rates have improved, retention has gone up and we've averaging an open rate of 58% compared to 36% when we were using our previous platform (Mailchimp). On a few occasions we've needed to contact support, for advice. The support function at Sendinblue has been faultless. Responses are fast and they can't do enough to assist you... again unlike 'other' platforms where you wait up to 72 hours even for an initial response!...Which really hinders marketing We recommend Sendinblue to any/all organisations, regardless of size, who want a self-intuitive marketing platform, that does everything you want it to with a support department that ARE actually there everyday to support you Pros The Dashboard is excellent, giving a complete overview of all your campaign statistics as well as single line clickable 'top line stats' of your individual campaigns Creating a campaign could not be simpler, with very easy click & drag modules to build your campaign exactly how you want it Once you have sent your campaign, with either a 'send now' or a scheduled time/date send, the reporting is excellent. The usual stats are included, for example total sends, successful sends, opens, click throughs, soft/hard bounces, click throughs etc. But the addition of metrics such as average time to open, average time to click, total and unique clicks plus a timeline gives you everything you would want to see. The reporting for us is one of the strongest features Automation is a great addition, where workflows can be created that trigger actions such as send email or sms based on conditions or events - Sendinblue even includes an sms engine to engage with clients even more Cons Having sent numerous campaigns, trying different formats and schedules, we are yet to find anything we don't like or think that could be improved Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) We were very unhappy with Mailchimp support, who either took up to 72 hours to reply, or simply didn't! Our delivery and open rates had fallen, which made us think we were disengaging with clients.... which since moving to Sendinblue, we can see was not true. Review Source AR Alexandra R. Marketing Manager E-Learning Used the software for: I used a free trial ### "Estoy gratamente sorprendida con Sendinblue." March 19, 2021 4.0 En general, y teniendo en cuenta que llevamos poco tiempo trabajando con la herramienta, la experiencia es positiva. Pros La relación calidad precio me pareció inmejorable. Es una herramienta completa con unas tarifas premium realmente bajas. Hemos empezado recientemente a usarla y nos parece una opción repleta de oportunidades, sobretodo en cuanto a los emails transaccionales, las automatizaciones y el CRM. Además, el soporte en chat directo me ha aportado soluciones y mucha amabilidad. Cons El único problema que he encontrado es en la exportación de mis contactos desde otro CRM. Creo que el CRM debería disponer de más flexibilidad a la hora de integrar las categorías que vienen con los exportados y así poder integrarlos automáticamente según la estructura de categorías y atributos de Sendinblue. Por pedir, en alguna ocasión el chat de soporte ha tardado más rato de lo que esperaba. Pero seguro que se tiene en cuenta. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Doppler](https://www.capterra.com/p/199491/Doppler/)[GetResponse](https://www.capterra.com/p/153948/GetResponse/) Reason for choosing Brevo En primer lugar por precio (por volumen de contactos se nos disparan los precios con otras herramientas). Pero luego, descubres que es una herramienta completísima y que, en nuestro caso, cumple con nuestras necesidades a día de hoy: CRM, Automatizaciones, Transaccional, Creación de Landing, Anuncios FB, etc. Switched from [Mailrelay](https://www.capterra.com/p/155095/Mailrelay/)[rapidmail](https://www.capterra.com/p/131901/rapidmail/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Porque necesitamos implementar automatizaciones más complejas(con RapidMail y MailRelay no es posible) con una BBDD de 25000 a un coste menor a lo que ofrece Mailchimp. Review Source FV Florin V. Marketing Retail Used the software for: 1-2 years ### "Very easy to use for small shops." December 5, 2023 5.0 Pros Database for customers. Transfer database, Cons Theme for email marketing ( 1-2 theme available) Review Source RB Riccardo B. Creative Director Machinery Used the software for: 2+ years ### "Great GDPR compliant marketing platform" February 10, 2024 5.0 Great and intuitive all-in-one marketing solution. Pros Wide range of features: CRM, email marketing, marketing automation, landing pages, chat support that can be personalized for your brand and posted on your website. Cons It's not the cheapest solution out there. Sometimes automations are a little bit slow. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Mailchimp was not GDPR compliant so not suitable for EU countries. Review Source Danny M. Marketing Manager Computer Software Used the software for: 6-12 months ### "Didn't work out for my team" June 11, 2022 3.0 We had better results elsewhere, but every organization has different needs. Pros The email builder and interface were both easy to use Cons We had poor results with email deliverability and weren't blown away with the list management tools. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[GetResponse](https://www.capterra.com/p/153948/GetResponse/) Review Source Response from Sendinblue July 21, 2022 Hey Danny, My name is Nadja and I'm Sendinblue's Reputation Specialist. I'm very sorry to hear that Sendinblue didn't cater to your needs. Please do let me know if there's anything I can do on my side to help you familiarize yourself with the platform and improve your deliverability! You can contact us via our contact form or by opening a ticket through your Sendinblue account. I do want to thank you for your feedback and can assure you that we're working on our product and service continuously. Kind regards, Nadja from Sendinblue MN Michelle N. Sr. Marketing BI Analyst Real Estate Used the software for: 6-12 months ### "Game Changer" August 1, 2019 4.0 Overall, SendinBlue has been a huge game changer for our company. I have been doing the email marketing for over 5 years and with our previous provider it was a time-suck for little result. I'm happy that there are constantly updates and changes being made to stay current and enhance the features available. Not only has SendInBlue saved me a ton of time, it has really increased the value of our email marketing program. Pros It's overall ease of use was a big pro when I first saw it, but I think the selling point for me was the contact management capabilities. The ability to keep all of our lists in one place and be able to filter for certain contacts has changed the way that we market and has made the process of personalizing one hundred times easier. Cons Being the analytics person for the company, I am disappointed with the limited abilities of pulling our results. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Brevo The overall functionality and value for the money seemed to be the best. We were interested in the upcoming abilities to A/B test at the time and I liked the contact management the most. Switched from [Act!](https://www.capterra.com/p/175860/Act/) It was an antiquated system with no real signs of enhancements coming. I spent hours upon hours trying to manage our contacts. Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: 1-2 years ### "Good tool for transactional emails." September 6, 2022 4.0 Pros It's open APIs makes it easy to integrate with platforms like Wordpress and send automated emails Cons It's not good for sending promotional emails as spam rate suddenly becomes high. Review Source Julian O. Founder Education Management Used the software for: 6-12 months ### "Great to start with but is missing some potential" May 3, 2021 4.0 Overall, It is a pleasure to work with sendinblue. I do see it is better for small businesses with potential for bigger ones is they solve the loading time issue. Pros Sendinblue is a great product for starting your email marketing for small business. Their free plan is already extensive and upgrading is not that expensive. The e-mail builder does the job, it is not the most advance one but it is all you need as small business Marketing automation is great to work with and have all needed functionallities build in. Cons Sendinblue can sometimes have long loading times when opening pages or change variables allong the way. I Just have a small business and it was doable for us. But I am not sure if you have huge projects how the load time will be Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Pricing and marketing automation combination Review Source OD Olivier D. Directeur Général Wine and Spirits Used the software for: 2+ years ### "Un vitrine incontournable pour notre clientèle" October 30, 2022 5.0 Pros La réactivité de l'assistance technique. Elle est primordiale car Sendinblue est notre plate forme de communication pour notre activité de commerce BtoB Cons Les fonctionnalités d'ajustement des blocs est parfois difficile à gérer et il faut faire pas mal de tests pour voir le résultat final avec des ajustements "empiriques". Il demande une certaine habitude de l'outil. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Le logiciel est en français et même en étant bilingue, l'aspect technique est plus facile à gérer Review Source VR Verified Reviewer Founder Logistics and Supply Chain Used the software for: 1-2 years ### "Review on Sendinblue" April 7, 2023 5.0 My overall experiencie is good, I will strongly recomend this product always as the only lacking aspect is the support service. The rest of the platform works perfectly and will help you reach you goals. Pros What I most like about this platform is that it is easy to use, the dashboard is correctly organized and you can import clients easily.Also, with every campaign sent you can check the performing statistics which will help you analyze the quality of your database. Cons The support team is quite basic. Sometimes you may get the account blocked for some criteria which isn´t well established and the support team will not offer a proper service in many cases, also their time of respond is quite high, which isn´t ideal in emergency cases. Review Source FV Federico V. Imprenditore Retail Used the software for: 1-2 years ### "Sendinblue: ottimo servizio per email marketing." December 8, 2022 5.0 Pros Software molto untuitivo e facile da configurare. Tanti servizi disponibili. Cons Il prezzo potrebbe essere ancora più competitivo. Review Source RM Romain M. DAF Temps partagé Management Consulting Used the software for: 2+ years ### "Le meilleur logiciel du marché" December 11, 2022 5.0 J'adore Sendinblue Pros J'adore les fonctionnalités d'automation (l'un des rares outils du marché à proposer l'automation dans la version gratuite !) ; la gestion des campagnes et la proposition de landing page et de création de formulaire est vraiment pratique Cons La fonction de lead scoring est possible, à condition de faire une automatisation. Il pourrait être intéressant d'avoir une fonctionnalité native pour ça Review Source TR Tiago R. Programmer Computer Software Used the software for: 6-12 months ### "Sendinblue marketing website" April 25, 2023 5.0 Sendinblue provides a comprehensive email marketing solution that offers a range of features to help businesses create and manage effective email campaigns. With its easy-to-use interface, powerful email automation, advanced segmentation, multi-channel marketing, and affordable pricing, it caters to businesses of all sizes. However, it may have limitations in terms of CRM features and template customizations. Overall, Sendinblue is a solid choice for businesses looking for an all-in-one email marketing platform that can help them engage with their audience and drive results. Pros Sendinblue boasts a user-friendly interface that makes it easy for beginners to navigate and use the platform. The intuitive drag-and-drop editor allows users to create professional-looking email templates without any coding skills, making it accessible to users with varying levels of technical expertise. It also offers robust automation capabilities, allowing businesses to create personalized and targeted email campaigns. From setting up automated welcome emails to drip campaigns, you can easily automate your email marketing efforts, saving time and effort while ensuring that your messages reach the right audience at the right time. The website offers competitive pricing plans, making it an affordable option for businesses of all sizes. They offer a free plan with limited features, as well as paid plans with scalable features based on the needs of the business, making it accessible to small businesses and enterprises alike. Cons I had some problems email deliverability, with emails sent through Sendinblue ending up in spam folders. This may require additional efforts to improve email deliverability, such as optimizing email content, managing sender reputation, and monitoring bounce rates. Review Source eG edir G. Gestor de trafego e criação Computer Software Used the software for: Less than 6 months ### "Completo sistema de gestão comercial" April 12, 2024 5.0 Plataforma muito completa por isso escolhi a Brevo. sem dúvidas a melhor de todas que vi. conheço a mailchinp a hubspot, a leadlester.... eu até recomendo aos meus clientes como solução definitiva Pros conversations com radar para monitaremento do meu site conectado ao chatbot em comunicação direta ao visitante Cons os velores serem muito modulares, gostaria de colocar mais usuários cada usuário um preço, quero autonomia para retirada da logo Brevo tem preço mensal, quero envio de eḿails quando gerarmos leads e criar campanhas. Penso que um acesso poderia ter a possibilidade de pacote mais em conta Reason for choosing Brevo completa a mais do esperava mito top mesmo Review Source JM John M. End of Level Boss / Founder Retail Used the software for: 6-12 months ### "A trusted partner in the quest for ensuring your Emails get to their intended recipients." September 28, 2022 5.0 So far, so good! Pros Ease of setup is always a bonus and responsive support (when needed) is also vital. Sendinblue have delivered on both counts, so far. Cons There have been occasions where I have reached what is known as a "limit on transactional emails" - which made little sense until I consulted support and enquired what this meant and also how/why it had happened on my account. A little concerning, until resolved.. Reason for choosing Brevo The offer of a suitably powerful initial free tier enabled me to explore the service without committing a large cost upfront (or any, for that matter). Review Source Géovanny N. graphic designer Graphic Design Used the software for: 6-12 months ### "Sendinblue the complete email marketing software for small businesses" February 16, 2023 5.0 Pros As a Sendinblue user, I was impressed with the ease of use of the software. Creating email campaigns is simple with pre-designed templates and drag-and-drop tools. Marketing automation is also easy to set up to send personalized messages to customers based on their behavior.Sendinblue also offers features to track the performance of your campaigns, including open rates, clicks and conversions. You can also track the results of your email campaigns and optimize your content accordingly. Cons It is important to note that the free version of Sendinblue is limited in terms of features, storage and number of sends per day. Advanced features such as marketing automation and A/B testing are only available in the paid plans.Overall, I highly recommend Sendinblue for small businesses looking to improve their email marketing. With comprehensive features and an easy-to-use interface, Sendinblue is a great choice for small businesses looking to improve their email marketing. Review Source VR Verified Reviewer Email marketing team lead Staffing and Recruiting Used the software for: 6-12 months ### "For Bulik email send" May 1, 2023 4.0 Till Now overall experience with sendinblue good lets see in future when we send more email. Pros \*Easy to use\*In this Dashboard shows every thing like open click blocklist in other tools we have to one by one to see click open and blocklist etc.\*Statistics Give all in one place with deep info of campaign.\*Easy to use email editor Cons \*Trouble in transition Mailing list\*Online and offline support are not able to connect.\*Lack of designs\*Lack of advance feature Review Source CC Cécile C. Directrice Centre de formation, sage-femme Alternative Medicine Used the software for: Less than 6 months ### "Top! Service client très réactif, pro et efficace." February 20, 2022 4.0 Un peu effrayée au départ par la technicité (je débute...) , j'ai essayé un autre produit et là, énorme déception! service client déplorable, absent, qui vous laisse dans la mouise et se permet ensuite de vous quasi "harceler" quand vous avez résilié l'abonnement tellement vous avez pris peur! (piratage de compte etc...)Je suis donc revenue vers Sendinblue et finalement , j'apprivoise le logiciel moins difficilement que prévu avec l'aide bienveillante de l'assistance en ligne si besoin. Bravo Pros Le service d'assistance. Et les fonctionnalités en glisser/coller,.... pratiques. Cons Les termes "marketing" que je ne comprenais pas mais c'est logique, une fois formée au marketing, c'est limpide donc rien à toucher, c'est top! J'ai un peu eu de mal quand je chercher à sauvegarder mon formulaire (pas de bouton "sauvegarder et quitter comme pour les campagnes) jusqu'à ce que je comprenne qu'il fallait chaque fois aller jusqu'au bout de chaque étape et appuyer sur "terminé" pour enregistrer le formulaire. Donc c'était un peu déroutant, j'ai longtemps cherché la fonction sauvegarde. Reason for choosing Brevo Mailjet paraissait plus simple et moins cher pour une débutante ( j'ai vu un tableau comparatif)mais ce fut un choix catastrophique donc après avoir potassé des bouquins de marketing et compris la terminologie qui m'avait effrayée au départ, je suis revenue vers Sendinblue. Switched from [Mailjet](https://www.capterra.com/p/130105/Mailjet/) Service client déplorable, absent alors que je débute, bugs avec serveur en croix sans explications, qui vous laisse dans la mouise et se permet ensuite de vous quasi "harceler" quand vous avez résilié l'abonnement tellement vous avez pris peur! (piratage de compte etc...). Après la bataille plusieurs intervenants sur le même problème et qui se marchent sur les peids, preuve qu'il n'y a aucune cohérence et c'était trop tard, je les avais quittés..... Je suis donc revenue vers Sendinblue Review Source MN Mohamed N. Marketer Publishing Used the software for: I used a free trial ### "I hesitated several times and when I tested it I loved it" July 11, 2021 5.0 In general, I really liked Sendinblue, and at the moment I am moving my campaigns little by little. With Sendinblue I was able to correct the deliverability problem I had with other platforms Pros To be shorter. For people who don't like technical stuff, I tell them this is the easiest platform I've used so far. Everything is clear and easy to manage, it's so easy that I started my first company without needing any tutorials. I like their generosity, it's the only platform I know of that offers "unlimited contacts + Automation" in their Free plan. For technical support, I contacted them twice, and I was able to get my answers within 15 min. Thank you and Bravo. Cons To link my domain I would like to do it via my professional email address, it's faster and more convenient. The option to do so is there but please activate it Review Source JC Jerry C. Marketing Retail Used the software for: 6-12 months ### "Great product, fantastic A+ Customer Service" November 4, 2020 5.0 Pros It is easy to use with a minor learning curve. Whenever you are stuck, customer service has been amazing each and every time! Usually, message them through FB Messenger and they have replied within a day. That is really what sets them apart in my opinion! Might be "cheaper" alternatives around but this is invaluable! Cons The daily quota can be cumbersome. Also with us, as a new business, we run various contests. We know these are not our "ideal" customers but through them, we do find clients. The issue is, that a lot of time they are not as responsive to our emails, causing SendInBlue "precautionary" to put our account on hold due to the low open and click percentages. It's a little annoying, but their customer service has always helped out. Fortunately, we can ignore those who don't respond to mail with future emails, but there's only 1 way to find out if they'll open or not... Other than that, no real complaints! Reason for choosing Brevo Customer Service! We've tried multiple, but this one fits our needs Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Cumbersome product, difficulties logging in with multiple users Review Source AM Alexandra M. Marketing Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Affordable + effective email marketing" September 22, 2020 4.0 We use Sendinblue to send promotional and education emails to our patient base. I am typically sending emails to specifically targetted lists. I have also dabbled in the Automation feature, and this has helped me to reduce my workload significantly. Pros Sendinblue is easy to use and is absolutely worth the value. It is easy to create beautiful campaigns, import contacts, and track results. I haven't explored many of the additional features, but for running basic email marketing campaigns, I cannot recommend Sendinblue enough. Cons I do wish there was better organization when it comes to the media library in particular. You cannot create folders for media, so it can easily become chaotic to try and locate media files. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Sendinblue was BY FAR the best value. I felt trapped using Campaigner because all of the other options were way too expensive, and then I found Sendinblue. The price is absolutely unbeatable, and even their largest plan is cheaper than the competitors starter plans. Switched from [Campaigner](https://www.capterra.com/p/266291/Campaigner/) Campaigner's email builder was extremely glitchy and hard to work with, and their customer service was absolutely abhorrent. 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