# Page 8 | Brevo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Brevo the right Marketing Automation solution for you? Explore 3471 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132996/brevo/reviews --- Brevo 4.6 (3471) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 14th, 2026 # Page 8 - Reviews of Brevo ## Showing most helpful reviews Showing 176-200 of 3471 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CP Claudia P. Formadora Education Management Used the software for: 6-12 months ### "Easy to Use Platform with Excellent Customer Support" May 13, 2026 5.0 My overall experience with has been very positive. The platform is easy to use, intuitive and great for creating email campaigns without unnecessary complexity. What stood out the most to me was the customer support — fast, professional and genuinely helpful. Even when I had an issue accessing my account, the team handled everything with kindness and efficiency. Overall, I think Brevo offers a great balance between usability, features and value for money. Pros What I like most about is how easy and intuitive the platform is to use. Creating email campaigns and managing contacts feels simple, even without a very technical background. I also had a great experience with customer support recently — fast, helpful and genuinely kind. Romeo was especially professional and supportive throughout the process. Overall, Brevo offers a very good balance between usability, features and value for money. Cons One thing that could be improved is the account recovery and email change process. If you lose access to your old email address, updating login details can become quite complicated. That said, the support team was very professional and helpful in finding a solution. Review Source DMR Dr Michael R. Executive Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Dr Michael Rothschild " June 22, 2025 5.0 has become a reliable platform for managing multi-channel communications across email, WhatsApp, and SMS. For small to medium-sized businesses, it strikes an ideal balance between usability and functionality. Customer support is generally responsive, and list management is very straightforward. While there’s room to grow in advanced analytics and visual automation flows, the core offering is rock solid. Pros ✅ Pros: What did you like most about ? Clean, intuitive interface for campaign building Strong automation and contact segmentation tools Fast email delivery and excellent inbox placement Great support for transactional email and WhatsApp integration Affordable pricing tiers compared to competitors Cons Cons: What did you like least about ? Occasional delays in syncing contact lists Limited email template customization vs. more advanced tools WhatsApp Business setup requires external verification steps Reporting dashboard could be more dynamic Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Brevo Mainly due to price and ease of function Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Just looked easier and when I tried it for the first time they didn't ban me Review Source CB Christian B. CEO Retail Used the software for: Less than 6 months ### "Provides a wide range of Solutions + Outstanding Customer Service" June 7, 2025 5.0 \- It is a platform that offers several tools such as CRM, Email Marketing, Email Automation, Stats, Metrics & KPIs and Chatbot. - You can test it and start using it for free. - Easy integration with Wordpress and WooCommerce stores. - Outstanding customer service. Pros What I liked the most about 's platform is that it provides a wide range of Solutions + Outstanding Customer Service. Cons What I disliked about the platform is that, due to the fact that it is a multi-tool platform, it takes a few hours to learn how to use it well. Alternatives considered [Kit](https://www.capterra.com/p/175000/ConvertKit/)[MailerLite](https://www.capterra.com/p/136603/MailerLite/)[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo provides a wide range of tools and becomes a 'All-in-One' platform meeting all of our CRM and Email Marketing needs. In addition, it is free to get started with and provides outstanding customer service. I checked reviews and videos on the other alternatives and they weren't very convincing. Review Source SC Steve C. Owner Legal Services Used the software for: I used a free trial ### "You Will See Your Email Campaign Fly!" June 5, 2025 5.0 After bad experiences with other emailer, I got the best experience. , it’s you and me from here on out! Pros lets you try for free before committing to a plan. It was so easy to set up. I imported an email list with 87,000 addresses and segmenting it to a region was a snap! Setting up my first email with both graphics and styled text took minutes. I was able to schedule it to go out the folllowing morning, but Brevo’s AI would have done the heavy lift of finding the “golden hour” for message to hit my customers’ email boxes. I’ve already figured out how to set a series of campaigns over the next month. When I evaluate at the end of the first month, something tells me I’ll be upgrading my plan to be able to send out email campaigns with greater frequency. Cons I thought it was going to be intimidating. I’m a senior citizen who’s tech familiar, but not a tech whiz. All it took was a few minutes of poking around in the interface and everything made sense. Pure Eureka moment! It’s time to take the training wheels off of your email campaigns and learn to fly. Switched from [Benchmark Email](https://www.capterra.com/p/71152/Benchmark-Email/) They made me jump through too many hoops. Review Source AH Adrian H. CEO Information Technology and Services Used the software for: 1-2 years ### "Brevo Software and Support" September 6, 2025 5.0 One of the most important aspects of any software provider, in my opinion, is the support given to users. offers excellent support, well above just assisting with their product, but with integration to other related products. Pros provides a plugin on WordPress that enables easy integration and setup. There are simple ways to set up forms within the interface that allows sign-up connection without the need to use any other form plugin. Brevo has its own SMTP to ensure forms submitted are received and activated. Cons Unfortunately, for website owners who use other forms for subscriptions or registration are in most cases not easily linked to . This can require using an additional plugin. Perhaps an approach to form builder by Brevo might expand the usage. Review Source BT Bruce T. Pilates instructor Health, Wellness and Fitness Used the software for: 2+ years ### "It's worth what they charge" February 10, 2025 5.0 I can fall back onto my experience with HTML coding. This avoids my having to learn, and then re-learn, the software interface at every new software iteration. Thus, I can turn a weekly blog page into a newsletter campaign with a degree of automation, and then get on with what I love doing: helping people be fit, healthy, and happy. Pros Everything works. There is vast and intricate functionality, yet somehow, this semi-retired fitness instructor and blogger can still create and send campaigns regularly, as well as manage lists and much more. Unlike other email services, the user interface makes it possible to do quite tricky things like setting up and updating spam prevention, and so on. Cons The price for this very small timer publisher. This does not stop me, however, because from experience of other services, cheap comes with headaches and difficulties. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[AWeber](https://www.capterra.com/p/95949/AWeber-Email-Marketing/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo Good expert reviews and user feedback -especially regarding my desire for ease of use reputation and reliability. Switched from [eSputnik](https://www.capterra.com/p/151483/eSputnik/) Note: I did not use the above provider. I consider it unethical to criticise former service providers in public. Frustration with the previous service's interface. Not intuitive. Not complying with common website layout and operability patterns. Workflow relying upon opening and closing different web pages (like - everything was all over the place), so had to re-learn the layout and workflow every time. Review Source RA Rodrigo A. technical director Real Estate Used the software for: Less than 6 months ### "Review of Brevo by a small/medium business owner." February 11, 2026 5.0 My experience was good, so much so that I'm still using it and don't intend to change, especially since once you're in, it's better to stay in the same ecosystem. But I like it. My real problem is with the professional plan, which is very expensive for those who aren't large companies. And it's not worth the price they charge. There should be an intermediate plan, but no, they structure it in such a way that many good features are locked into the professional plan. Pros It's easy to use and learn how to run marketing campaigns. From my research, it's the best option for small and medium-sized businesses. And I don't like RD. Cons The discrepancy between the affordable plan for ordinary people and the professional plan, which is very expensive and not worthwhile for small and medium-sized businesses, is significant. Review Source ED Emilie D. Founder Marketing and Advertising Used the software for: 2+ years ### "Amazing customer support !" October 15, 2025 5.0 I recommend! My overall experience with is very very good. I think the value for money is amazing! Pros Very good value for money, Amazing customer support (I rarely meet such rapidity and efficient support), it is quite easy to use. Cons Lack of functionalities, especially with forms which does not give all what I want: example: hide to existent client option. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing Brevo I use both for my client. I overall prefer Klaviyo but is cheaper and european. Review Source AE Assia E. Responsible of Design and Comunication Department Events Services Used the software for: 1-2 years ### "The best in the market" October 15, 2025 5.0 Much better than other platforms we've used before, truly you get your value for your money. Their customer service is very attentive and quick to solve all your needs. Pros Very easy use for anyone, amazing customer support, very quick and solve all your questions. The campain stadistics are really helpful they are perfect for learning what really your clients like recieving and catches their attention. Cons Everything is great, we haven't much of an issue, maybe just that we were paying for a plan that we were not needing, it would've been nice to get feedback and a warning that we do not need it and how we can change to a better one for our business. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The price on the other product was way too high for our needs Review Source RN Raydon N. Social Media Manager Online Media Used the software for: Less than 6 months ### "Excellent Customer Support and Reliable Email Marketing Solution for Growing Startup" July 29, 2025 5.0 has been a reliable partner for our freelancer marketplace's email marketing needs. The combination of robust functionality, fair pricing, and exceptional customer support makes it an excellent choice for growing businesses like ours. While there are minor areas for improvement, the platform delivers consistently on its core promises and provides the tools we need to engage our freelancer community effectively. Highly recommended for small to medium businesses looking for a comprehensive email marketing solution with excellent support. Pros Outstanding customer support team Excellent deliverability rates Competitive pricing with generous free tier Strong automation and segmentation capabilities Good integration options for platforms like ours Cons Occasional minor bugs in new features Advanced workflow setup could be more intuitive Limited template customization in some areas Reporting could be more detailed for advanced users Review Source DJF Dr. Joseph F. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Brevo is the best so far" November 14, 2025 5.0 I use it for my own corporation, as well as a non-profit that I manage. It just works very well. I have used other email services, and is the best so far... Pros Very functional, everything works as it should. Fast and easy to use. Good looking emails and good reports. Cons I am using the free product, because the cost seems high for a non-profit that does just a few emails a year to a couple of thousand prospects. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing Brevo Looked like the best option based upon what I looked into. Switched from [Benchmark Email](https://www.capterra.com/p/71152/Benchmark-Email/) Email prep was much more tedious and they changed the policy to make the free product useless to us. Review Source UG Ulysses G. CTO E-Learning Used the software for: 1-2 years ### "Brevo Review from a Small Business Perspective" July 13, 2025 5.0 continues to work well for us. It's not necessarily the flashiest or most advanced email marketing software on the market, but it's consistent, improving, and fits our current needs. For a company like ours with a large contact base and varied use cases, it's helpful to have a platform that handles multiple tasks under one roof. We’re looking forward to exploring more of its features in the near future as we scale. Pros We've been using since its Sendinblue days, and I appreciate how it has steadily evolved over the years. It's become a reliable platform for our transactional emails, automations, and newsletters. What I value most is the ease of contact management—it’s been great having all our subscribers in one place, especially with the volume we handle. Their automation tools are solid, and the platform overall feels stable and dependable. Cons While the platform has come a long way, email creation still feels more cumbersome than on some other marketing tools. The editor, though improved, could be more intuitive and streamlined. I also think there's room for growth in integrating more useful AI features—while some tools are available, we haven’t found any compelling enough to integrate into our workflow just yet. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Eemail marketing that didn't hold as much contacts as we were hoping, but over all mailchimp is a good email provider no complaints, just wanted change. Review Source JV Jeroen V. Marketing and Design Leisure, Travel & Tourism Used the software for: Less than 6 months ### "All you need for sending great mailings" May 7, 2026 5.0 Good support, great and clear backend, fast sending, what's not to like? After a bit of a false start communication with the support team went great. And in our case the value for money is also great. Pros Switching from the other big name in email marketing was exciting but very satisfying after all. Best decision we made. Cons I would love to have more language support e.g. Dutch for us. It's a bit overwhelming first time loggin in but we got used to the system very fast. Alternatives considered [MailerLite](https://www.capterra.com/p/136603/MailerLite/) Reason for choosing Brevo Best value for money for our situation and future expanding Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) The costs for our started to be a big deal. Review Source JH Jimmy H. CEO Computer Software Used the software for: 6-12 months ### "Un des meilleurs outils d'envoi d'emails" June 1, 2026 5.0 J'utilise pour envoyer des emails marketing en masse a des listes de contacts. Il est relié à mon CRM via des listes Pros la partie marketing est simple et le tableau de bord facile à comprendre ce qui permet d'avoir un bon suivi et de monter sur l'outil vite. Cons l'interface de gestion des contacts est très basique et ne me permet pas de l'utiliser sur les autres fonctionnalité en dehors de l'envoi d'email marketing. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Je voulais essayé d'aller vers des logiciels francais Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) moins cher et plus adapté à mon besoin qui était d'envoyer des emails niquements et de suivre les résultats Review Source Sue T. Operations Director Information Services Used the software for: 6-12 months ### "The go-to marketing campaign tool for small businesses" August 1, 2025 5.0 Excellent, five stars all round. It's an easy system for campaign marketing, especially the automation processes. Pros The simplicity of the interface and how very helpful customer support is if I have any queries. The email management system and spam filtering is exceptional. is also very good value for money for a small business. Cons There are perhaps a few extras that could incorporate into their system, however they are very proactive in adding or considering adding features to their existing platform. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Brevo More flexibility over number of contacts and emails without breaking the bank Review Source Ultan B. Owner Legal Services Used the software for: 1-2 years ### "A seamless customer experience with all issues resolved promptly." October 30, 2025 5.0 A great customer experience specifically because I got to speak to a human when I made contact. Great product with excellent learning academy and ease of use. Pros Customer support from a human at the end of a phone with problems resolved quickly. Prompt follow up and communication. Cons There were no cons as I like there products value for money and customer service policy, Couldn't recommend them enough. Review Source JF Jacky F. CEO Hospitality Used the software for: I used a free trial ### "Great Value for Money and a Great user friendly Marketing Tool " January 6, 2026 5.0 Very happy with the free version, it is not limited as other free version I had the chance to try. I am willing to upgrade in a very near future. Pros This is by far the most user friendly software I have ever had. It has everything you need. Even the free version is quite great. Comparing with others, the paid version is very acceptable. Cons So far I did not have any negative comments to do, As living in Portugal and being native, Portuguese language for Portuguese could be a great asset. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo Mailchimp has a very limited free version and also more complicated to work with Switched from [E-goi](https://www.capterra.com/p/165474/E-goi/) Better user friendly and super intuitive Review Source JP Jessica P. Food Bank Manager Food & Beverages Used the software for: 1-2 years ### "Great product for simple email campaigns" September 8, 2025 4.0 I couldn't communicate in such an effective way with our stakeholders without it. If it didn't glitch, I would recommend it to everyone. Pros As a charity, this is an excellent free product (with daily email limits) which allows us to email our donors, volunteers and referring organisations on issues specific to them. Each contact is set up as a member of specific lists, so everyone receives email content relevant to them. Cons The system glitches from time to time when I am editing my email design. The only way to resolve this is to exit the campaign and then go back in again. Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Brevo It offered the free email volume that we needed Review Source VR Verified Reviewer Marketing Manager Computer Software Used the software for: I used a free trial ### "User-Friendly Platform for Small Businesses" July 29, 2025 4.0 My overall experience with has been fantastic. It has significantly streamlined our email marketing efforts. The platform's ease of use and powerful features have allowed our small marketing team to achieve great results efficiently. I will interact more to sharing experiences. Pros offers an incredibly user-friendly interface that makes it easy to navigate, even for small marketing teams. It's perfectly suited for small businesses looking for a comprehensive email marketing solution without complexity. The platform provides excellent value with many useful features, and their customer support is quick and responsive, always ready to assist. Cons Currently, I don't have any significant dislikes about . It has met all our expectations so far. Review Source MA MdZaki A. Mobile and Computer Accossiriese Retail Used the software for: 6-12 months ### "I have shared my experience after using Bravo." October 21, 2025 5.0 Bravo is a very old email marketing company and I have been using it for a long time and the customer support is very good. I did not miss anything in Bravo and if I ever needed help with anything, I was helped very fast. Pros Bravo's services and managing all its services are very easy and the website also works very fast. thannks Cons Phone Calls What I like least about the phone call service you provide is this, I like everything else, thank you Bravo Review Source ES Elia S. Owner Real Estate Used the software for: 2+ years ### "The Best Autoresponder in 2025" March 9, 2025 5.0 has been a game Changer for me with us building our email list of Real Estate Cash Buyers and sending Properties every week this is what I was looking for since 2000 Pros this is one of the best ane easy to use autoresponder i have used very professional and easy access i use every week to send emails and that its free and also a paid version i advise all my friends. Cons well whats not to love as of now I love everything including the AI feature and Text Blast which I Just Notice. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) it was much complicated using there software. Review Source AA Aditya A. Dev Education Management Used the software for: 2+ years ### "Best for automation | Slightly on Costlier Side" January 26, 2025 5.0 When they changed from SendInBlue to , I had to go through a massive learning curve considering the changed UI different logo and almost every function getting changed. It was a bit jarring for me, considering I only visit their site occassionaly (most work is automated). Apart from that, the new UI is incredible, everything is smooth. I especially love the email customer support they have been among the best. I have used SendGrid, SendPulse, MailGun, etc. they really have a must better support and documentation setup compared to others, highly recommended! Pros Marketing automation is by far the most useful part of . I have been a customer for Brevo for about 4 years (earlier it was called SendInBlue). I am able to integrate it with my WordPress site, use robust APIs and SMTP to send transactional mails, schedule emails, build campaings, and also use there dashboards/insights to analyse/improve my emails. It is a really solid tool for outreach, cold emails, retargetting, and more. Cons My business is volatile and it is difficult to forecast requirements, as a result I always prefer Pay-As-You-Go plans, I have found those plans to be quite bad and relatively expensive. I believe that they can better incentivize those plans or offer proper carry forward on monthly plans to motivate people like me. Alternatives considered [SendPulse](https://www.capterra.com/p/146369/SendPulse/) Reason for choosing Brevo I considered SendPulse largely due to its cheaper cost, but ultimately the better tools and reputation of won me over. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) offers MUCH better UI, more robust features, and has a far better customer support for emails. Review Source JT Jeff T. Owner and Lead Designer Marketing and Advertising Used the software for: Less than 6 months ### "The Best Email Marketing Company PERIOD" March 14, 2025 5.0 So far, 10/10 would use again. I would recommend to any small business owner who needs to organize email lists, collect leads, send marketing emails, schedule meetings and even more. This service has been a blessing for me! Pros The ability to do everything that MailChimp charges for and more. Cons Only thing I can think of is that I am dying to upgrade (because I love you guys) but you don't have anything extra I need. Alternatives considered [Daily Connect](https://www.capterra.com/p/180141/Daily-Connect/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Brevo I tried several products and ended up canceling all of them and sticking with . Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) MailChimp starting charging and the lowest tier with 500 emails was $300+. I cannot be a part of that. Review Source VR Verified Reviewer CEO Wireless Used the software for: Less than 6 months ### "Prompt & helpful Support, User friendly Interface" August 8, 2025 5.0 Overall experience was pretty good. Our team initially used their free version in order to gauge whether their offerings meet our expectations & requirements. Once we were satisfied, we upgraded to the paid plan. Pros The user interface of is quite intuitive & user friendly. We were facing issues with regards to our payment to Brevo for plan upgradation. Their support team helped us promptly, resolved our queries swiftly & within a day's time our paid plan got activated. Cons If could lower down the monthly/yearly cost of their starter plan, it'd be great for startup founder who are always tight on budget or alternatively make it more feature rich so that the pricing seems economical. Alternatives considered [Zoho Marketing Automation](https://www.capterra.com/p/233707/Zoho-Marketing-Automation/) Reason for choosing Brevo Our team did a comprehensive research & after evaluating multiple options we chose . Review Source MD Mo D. Marketing Associate Chemicals Used the software for: Less than 6 months ### "Happy with It! Would Reccommend to others planning to switch companies" July 16, 2025 4.0 Enjoying it so far, happy with the easy functionality for creating new campaigns, creating lists, and keeping my tasks and projects organized. Pros Variety of templates for emails, and ease in use for automation messaging for subscribers. Really like the reporting for each of the campaigns as well to see what went well, and how it can improve. Cons Sometimes the functionality of moving certain elements in the email can be cumbersome. Working through the spacing function does help but it is tedious to move things. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Lack of new templates, we were not pleased with the pricing for the plan either. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.