# Freshservice Pricing: A Comprehensive Guide | Capterra > Check out the Freshservice pricing guide to understand the cost of different pricing plans, features, and insights on how to choose the right plan. Source: https://www.capterra.com/p/132997/Freshservice/pricing --- Freshservice Pricing Guide 2025 Last updated on June 11, 2025 Written by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) Writer Edited by [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Editor Pricing for Freshservice [4.5 (689)](#reviews) User rating:[ 4.5 ](#reviews) Based on (689) reviews ## Overview of Freshservice pricing [Freshservice](https://www.capterra.com/p/132997/Freshservice/) is a popular IT helpdesk solution with contract management modules featured on our Capterra Shortlist for [managed service providers](https://www.capterra.com/msp-software/shortlist/?year=2025), [ITSM](https://www.capterra.com/itsm-software/shortlist/?year=2024), and [IT asset management](https://www.capterra.com/it-asset-management-software/shortlist/?year=2024). This tool helps IT and operations teams effectively manage their IT helpdesk and assets with built-in AI capabilities to improve employee efficiency and allow for self-service options. It offers code-free automation building to improve workflows, optimize tasks, and facilitate better communication. Freshservice has four subscription pricing plans to choose from: Starter, Growth, Pro, and Enterprise. They also offer a 14-day free trial and a suite of add-ons to enhance the Freshservice core subscription for an additional fee. The subscriptions are priced per agent, so the final costs depend on team size. To help you decide which Freshservice plan fits your business, we analyzed each plan tier alongside our database of verified user reviews. Let’s take a closer look at what each subscription tier has to offer: Starter $19.00 Per User,Per Month * * * It Includes - Omnichannel support - Incident Management - 1000 Orchestration Transactions/Mo./Account - Analytics Starter - Custom SSL - Knowledge Base Growth $49.00 Per User,Per Month * * * It Includes - 2000 Orchestration Transactions/Mo./Account - Approval Workflows - Asset Management - 100 Free Assets - Business Hours - Business Rules - Employee Onboarding Pro $99.00 Per User,Per Month * * * It Includes - Incident Management - Problem Management - Change Management - Knowledge Base - Service Catalog - Support portal Enterprise Contact vendor * * * It Includes - Sandbox - Audit Logs The latest information on pricing is available on Freshservice's website. ## Cost breakdown Freshservice offers a diverse range of subscription tiers to ensure every team will find their ideal option. With pricing offered per user and additional add-ons available, Freshservice offers a completely flexible approach to handling your IT helpdesk needs.  ### Starting price The Starter plan begins at $29 per user, per month (billed monthly) or $19 per agent, per month (billed annually). This tier offers core workflow and self-service functionality, which is suitable for smaller teams that want to focus on automation or those looking to add an IT helpdesk to their current tech stack. The Growth plan starts at $59 per agent, per month (billed monthly) or $49 per user, per month (billed annually). This tier is suitable for teams looking for multi-functionality in their workspace, with included employee onboarding and advanced helpdesk capabilities. The Pro plan starts at $119 per agent, per month (billed monthly) or $99 per agent, per month (billed annually). This plan is suitable for larger businesses that want to incorporate project and operations management into their IT service management solution. The Enterprise plan is for teams who want a bespoke service management solution that is tailored to their operational needs. You can contact Freshservice to get a personalized pricing quote for the Enterprise plan based on your unique needs. As Freshservice pricing is per agent, with no minimum agent requirement, your subscription pricing will vary significantly depending on how many people need access. ### Billing options Freshservice offers teams the option to pay monthly or annually, allowing you maximum flexibility with your subscription. Depending on your team’s needs, you may benefit from a monthly or annual plan. With the monthly plan, you’re able to ensure the software fits your team before making a long-term commitment while also giving yourself the freedom to make adjustments as needed. It may also be more affordable for smaller teams who cannot afford to buy into the annual subscription yet. However, on the annual subscription, teams will save significant money. You would save $120 per user per year on the Starter and Growth plans. On the Pro subscription tier, you save $240 per agent each year when paying annually, equating to a 17% discount. Whatever your company goals are, Freshservice’s flexible billing options allow you to choose the best subscription for you. ### Feature differentiation Each Freshservice tier differs in the features offered to users. While the Starter plan offers core features, each subsequent tier builds on this and introduces extra functionality. - **Orchestration:** Freshservice offers an orchestration feature  that helps automate workflows with integrated tools. Each use is referred to as an “orchestration transaction.” Each account is credited with 1,000 orchestration transactions per month for the Starter plan. In the Growth and Pro tiers, this increases to 2,000. In the Enterprise plan, accounts are credited with 20,000 orchestration transactions every month. - **Self-service portal:** Each plan offers a self-service portal where end users can help themselves with IT issues. On the Growth and Pro plans, teams are able to customize these portals to provide extra functionality and personalization for their end users.  - **Analytics:** The Starter and Growth plans offer a complete overview of your workspace and performance. Freshservice offers Analytics Pro within the Pro plan, which allows for custom reports, advanced filters, and scheduled report running. - **Workspaces:** Freshservice’s Starter tier offers separate workspaces for teams within your company to efficiently deliver services. In the Growth plan, teams are able to customize these workspaces with adjustable business hours for remote workers. In the Pro plan, workspaces offer team dashboards to better monitor goals and progress. - **Workflow automation:** The Starter plan allows teams to create workflows that reduce low-value tasks and improve functionality. On the Growth and Pro plans, teams can add additional features to their workflows such as approval workflows that help fulfill requests on time. ## What users say about Freshservice pricing We’ve analyzed 594 verified user reviews of Freshservice on our website to understand what people think about their pricing.  According to our research, users largely appreciate Freshservice’s value for money based on the extensive number of features it offers. This is especially true of small businesses that believe the service is highly affordable compared to other similar products. However, some users disagree, stating that because they need to add additional features at extra cost, this software ends up being slightly more expensive compared to other contract management services. They also state that the addition of extra features can be inconvenient. Some users praise Freshservice for their flexible range of tiers, making it a cost-effective IT helpdesk solution. However, others argued that these tiers are unintuitive, with limited information on their website about specific feature descriptions, leaving them unsure which plan to subscribe to and creating the need to upgrade to access certain features. Here are some of the things mentioned about Freshservice pricing[\[1\]](#footnotes): Daniele C.Infrastructure SpecialistReal EstateLess than 6 months Another note of merit is the support, with the subscription come a consultant to help you integrate the system with your organization. September 9, 2022 Tyler B.ITS Service CoordinatorInformation Technology and Services2+ years The only thing that can be frustrating with FreshService is the tiered payment system that requires different payment amounts for different features. While Freshservice is affordable, it can be frustrating when you see a cool feature and want to try it out, only to find that your particular tier does not support it. March 22, 2018 Eusoph S.ITSM ManagerInformation Technology and Services2+ years Always bringing in new features at no extra cost. August 17, 2024 Nassima D.Bosch FranceMachinery6-12 months We're happy with FreshService's ticket management and asset tracking capabilities, as well as its affordability and excellent customer support. March 6, 2023 [Read more Freshservice reviews here](https://www.capterra.com/p/132997/Freshservice/reviews/). ## Detailed breakdown of Freshservice pricing plans ### Starter plan **Priced at:** $29 per agent, per month (billed monthly) or $19 per agent, per month (billed annually). **Ideal for:** Small businesses looking for core IT helpdesk features. The Starter plan offers basic ITSM features that help teams support their end users while improving internal efficiency by automating workflows and providing complete analytics reports. It allows an out-of-the-box solution that helps get teams started with IT helpdesk services. **Starter plan features**[\[2\]](#footnotes): - **Workspaces:** Teams can create separate workspaces within their company to provide autonomy over their work and improve collaboration within departments. Workspaces also allow teams to concentrate on and track their own department-specific goals. - **Self-service portal:** Let end users take charge of their IT solutions by providing a self-service desk for common issues. Aimed to reduce unnecessary time spent on fixing basic, easily remedied problems, it allows clients to self-diagnose their problems and quickly find official advice on how to fix the situation. - **Orchestration:** Freshservice works by allowing users to create customized workflows that automate routine tasks. Orchestration allows users to do this across third-party apps inside of Freshservice using integrations. The Starter plan offers each account 1000 orchestration transactions per month. - **Custom SSL:** Ensure your Freshservice platform is branded with a custom SSL that allows you to use one default SSL certificate for your portal. It also ensures extra security for your business by providing a secure, encrypted platform to work on. - **Marketplace apps:** With access to popular apps, you can increase the potency of your service desk through integration. This means you can integrate your existing tech stack and make it work for you using orchestrations and automated workflows. ### Growth plan **Priced at:** $59 per agent, per month (billed monthly) or $49 per agent, per month (billed annually). **Ideal for:** Businesses looking to scale their teams and functions or reduce their existing tech stack. The Growth plan provides all the features available in the Starter subscription tier and expands on them to include additional HR features and advanced IT service management tools. This option supports growing businesses as they expand their operations while still balancing affordability by incorporating key employee and finance management capabilities. **Growth plan features**[\[2\]](#footnotes): - **Employee onboarding:** The Growth plan allows managers and business owners to seamlessly onboard new hires directly within the Freshservice ecosystem. This feature allows business owners to use Freshservice as part of their HR strategy and means employees can be onboarded remotely and easily. - **Portal customization:** This feature allows businesses to brand their self-service portal, creating a well-recognized and personalized interface that clients can navigate when searching for IT service help. It allows companies to strengthen their brand identity, in turn improving the reputation and recognizability of the company. - **Business hours:** Teams can set multiple working business hours, including those specific to client locations, to ensure adherence to service-level agreements. This allows teams to better track availability, ensure timely responses to clients, and improve inter-team collaboration by clarifying when colleagues are available to work together. This is especially useful for remote working teams where schedules may differ substantially. - **Purchase order management:** Streamline the purchasing process and track business expenses with detailed purchase orders. This allows users to reduce their tech stack by incorporating some payroll functionality into their IT Helpdesk suite. It also allows users to monitor spending by client, project, or any other relevant category, providing valuable insights into company expenses. - **Asset management:** Keep track of software, equipment, data, licenses, and more. Freshservice offers Growth plan users 100 managed assets, centralizing key information and making it accessible company-wide. By keeping company assets in one place, users can quickly find relevant information, which will help identify potential issues and streamline operations, reducing task duration and improving efficiency. ### Pro plan **Priced at:** $119 per agent, per month (billed monthly) or $99 per agent, per month (billed annually). **Ideal for:** Large businesses who want to consolidate IT service, operations, and project management into one platform. The Pro plan includes all features from the Starter and Growth plans and adds a suite of additional management features to consolidate business operations into a single platform. It’s a good option for large businesses that need advanced features and additional management options. This subscription level may also be necessary for some add-on features available through Freshservice such as licensing additional business agents or adding connector app task credits. **Pro plan features**[\[2\]](#footnotes): - **IP range restrictions:** Ensure security by tracking log-ins through IP address ranges. This feature allows business managers to define which locations or networks can access the platform, ensuring that only authorized personnel can log in. This helps prevent unauthorized access and strengthens overall system security. - **Service health monitoring:** Track service health and fix any problems as they arise. The feature monitors key metrics such as uptime and performance to ensure optimal platform functionality. Using alerts and incident reports, users can act quickly if any issues arise to reduce any potential service disruption for clients and minimize employee downtime. - **Software license management:** Keep an extensive centralized database of software licenses, including registration keys, renewal dates, and usage rights across the business. This allows you to track software assets, ensure compliance with licensing agreements, optimize software spending, and reduce security risks associated with unauthorized or outdated software. - **Contract management:** Manage vendor contracts directly in Freshservice by centralizing key documents and automating renewal tasks. This helps users stay organized and avoid missed deadlines, as well as improve their relationship with vendors. This integration helps streamline workflows and reduce the risk of contractual disputes. - **Project management:** Improve team efficiency by integrating project management directly into the IT helpdesk platform. This allows teams to collaborate on tasks, ensuring timely delivery of client solutions. Having project management within Freshservice means users can better understand their goals and analyze their progress with other integrated tools such as Analytics Pro and Team Dashboards. ### Enterprise plan **Price:** Available upon request from vendor **Ideal for:** Enterprises who need custom service management solutions. The Enterprise plan offers everything in the Starter, Growth, and Pro tiers, as well as advanced platform-building tools. This solution is geared towards large companies with unique or large-scale needs that require bespoke solutions. While most companies will find everything they need in the core subscription plans, power users may benefit from having additional support that allows them to build the platform to meet their needs. **Enterprise plan features**[\[2\]](#footnotes): - **Freddy AI agent servicebot:** The AI chatbot allows users to access self-service in a more intuitive way by receiving personalized responses. The conversational approach allows AI to ascertain the client’s request and send them the most relevant information for their problem, reducing time spent completing questionnaires or searching through help guides. This way, users are quickly directed to helpful articles or guided through troubleshooting common issues. The AI is based on the company’s existing documentation and will provide help based on that. - **Sandbox:** For those looking to personalize their Freshservice platform, the sandbox provides a risk-free way of experimenting with new ideas and codes without affecting the main platform. This is especially important for large teams that would be severely impacted by a coding or update malfunction.  - **Audit logs:** Business owners receive complete control over their platform by accessing audit logs that let them see any changes made to the platform. Not only does this help troubleshoot potential problems, but it also enhances security by providing a clear record of user activity, allowing administrators to identify any unauthorized changes or suspicious behavior. ### Additional pricing options As well as the four subscription tiers above, Freshservice offers a range of paid add-on options at different tier levels. This gives business owners the most flexibility in creating a package that works best for their company. Some of the Freshservice add-ons include: - **Orchestration transaction packs:** $250 per pack of 1,000 transactions. This is available for all tier levels and allows users to purchase additional orchestration transaction credits for third-party workflow integrations. - **Assets pack:** $75 per month for a pack of 500 assets. Available on the Growth, Pro, and Enterprise plans. Ideal for teams with a large collection of licenses, equipment, and data who need more storage without upgrading to a higher subscription tier. - **Freddy AI copilot:** $35 per month per agent (billed monthly) or $29 per agent, per month (billed annually). Available on the Pro and Enterprise plans. This allows users to integrate AI into their workflow for more in-depth insight, summarizing articles or tickets, and writing assistance to improve productivity. - **Business Agents:** $39 per agent, per month license. Available to Pro and Enterprise users. This add-on allows businesses to integrate non-IT members of the company (such as  HR, legal, or finance) into the platform so they can access crucial information and make notes. Access to IT helpdesk features such as assets, changes, and releases is unavailable. Instead, the feature is used to access relevant non-IT information such as reports and projects. ## Total cost of ownership Subscription costs are not the only factor in determining how much it will cost to implement Freshservice into your business. Additional features, upfront costs, training, and resources for ongoing management can all contribute to the overall cost of ownership. To understand how much Freshservice will cost you, you’ll need to consider the following: ### Upfront costs When considering the affordability of new software, you have to account for any potential upfront costs not listed in the subscription price. This can include setup, training, and onboarding. After all, you need to ensure your data is all migrated and your staff is trained on how to use the software to facilitate a stress-free transition. Freshservice doesn’t list any license or start-up costs for any of their plans, as users sign up directly for a subscription plan. However, while they offer free basic training courses, they also offer premium add-ons you may want to consider for a smoother start to using the service. They have multiple tiers of onboarding courses for businesses to purchase, as well as paid-for premium support. While paying for onboarding isn’t necessary for smaller businesses that may choose to rely on free resources, bigger enterprises may opt for bespoke onboarding for their agents to reduce time spent in training and increase overall productivity. Additionally, Enterprise users may incur additional upfront fees during the creation of their bespoke product—this is a factor that would be highlighted during consultations with Freshservice. ### Additional costs to consider Once you’ve signed up for a Freshservice subscription, you may find extra features you want to add or software you want to integrate. This can quickly add up to a larger overall cost for running the software in your business. Freshservice is a software solution built on integration workflows. That means it works best when you have multiple platforms working in unison. And a lot of these platforms also require paid subscriptions to make use of them. With Freshservice in particular, there are two types of integrations you may end up paying for: #### 1\. Freshworks suite of products Freshservice is part of the Freshworks suite of software solutions. As such, they all integrate smoothly together to provide an intuitive solution to multiple business areas. Because they are designed to work together well, you may decide to buy into more products in the ecosystem, such as the Freshdesk customer support portal or their CRM product, Freshsales.  #### 2\. Third-party integrations To make the most of Freshservice, you need to integrate third-party software. Freshservice offers a wide variety of integration options, including Slack, Jira, and TeamViewer. Most of these software options require a paid subscription, which you will need to take into account if you want to access these integration options.  Another additional cost to consider is the increase in subscription price as your business scales, and you hire more agents. As the software subscription is paid based on users, the more people you hire, the more expensive the subscription will become. Finally, as we touched upon earlier, Freshservice offers additional features that can be purchased on top of your subscription such as Asset Packs and additional business agent licenses. These can become quite expensive, so it’s important to consider your needs and whether the core product will cover them or if you’ll need to purchase add-ons. ### Services needed to implement or manage the platform To get started with Freshservice, there are plenty of free support options available on their site, as well as premium onboarding options you can purchase.  When managing the platform, you’ll also need to consider which integrations you’ll be using and connect them properly. This will ensure users don’t waste time trying to find necessary information. Freshservice offers a wide range of native software solutions for everything from CRM to marketing to customer service. They also have a marketplace with over 1,200 integration options for third-party software. Freshservice’s custom platform works on the cloud, ensuring updates are always timely so your team can focus on their work with minimal distractions. It also means the platform is easily scalable with minimum effort from your IT team. They also offer a mobile application to work remotely, which will need to be set up for use so you can access ticket information on the go. The app is available on both Android and iOS so you will need to ensure users who require remote access have a compatible device.  ### Internal resources for ongoing platform management Freshservice’s cloud platform removes some of the resource strain of platform maintenance on your business. However, to maintain your platform properly, you will still need to dedicate internal resources, which may add to your costs if you don’t already have them in place. - **IT service management supervisor:** With many people working together on one platform remotely, it’s important to ensure everyone is on the same page. Having a supervisor overseeing the day-to-day use of the platform ensures it is being used optimally and can inform future workflow improvements. - **Compliance officers:** When working with clients and SLAs, you need a compliance officer to ensure work is being done in accordance with company and legal guidelines. Features such as asset and contract management can help with this role.  - **Training officers:** Onboarding and training are crucial for the correct implementation of your platform. When new hires come on board, you will need someone who knows the system well to train them. You could outsource this to Freshservice for a price or assign the role to someone in your team. - **Data analyst:** Freshservice offers complete analytics and reports that can help monitor the success of your business and inform potential improvements that need to be made. To make the most of this feature, you should have someone on your team who specializes in understanding analytics and data and who will be able to guide your team to optimize their use of the platform. - **IT support:** While Freshservice runs regular updates and fixes, you may encounter problems with your platform that need to be fixed immediately. Their support team is a great resource, but it’s always advisable to have your own in-house team who understands the platform and is trained to deal with software problems to mitigate potential downtime. For smaller businesses that may not have the resources to build this infrastructure internally, you may want to consider offloading some of these responsibilities to an external consultant or assigning multiple roles within your team and providing adequate training for them. ## How to choose the right Freshservice pricing plan Choosing the right Freshservice pricing plan for you will depend on your business goals, financial situation, and the features you need. Here are some of the important factors to consider to guide your decision: _Key considerations while choosing the right Freshservice plan_ - **Consider your business goals:** Not every business needs the same software solutions. For example, if you cater exclusively to local clients only, you don’t need a marketing platform that optimizes global outreach. Similarly, your business will have specific goals that require a bespoke balance of products and solutions. Some considerations include: - Team size: A small business may only need basic features such as a client self-service portal and starter analytics, which a lower tier would provide for them. Likewise, a larger enterprise may be looking for contract management and IP range restrictions as they deal with global scaling and remote working, therefore needing a more expensive subscription plan. - Scaling: If you’re expecting to onboard more hires in the near future, you’ll need to evaluate whether your pricing tier will continue to support your business goals or if you will need to upgrade. - Compliance needs: For IT helpdesks, you may have numerous SLAs in place to ensure the correct delivery of client solutions. You need to assess whether this can be dealt with in-house or if you need a system that will incorporate this automatically. - **Compare features in each plan:** Freshservice offers many features at each price point, but they may not be essential for your business. While you may need to make some compromises to get the set of features, consider whether a lower tier with one of their available add-ons makes more sense or if you might want to combine third-party integrations to supplement missing or more expensive features. - **Assess your budget:** Paying per agent can be quite costly, so you need to make sure you can afford the monthly cost. You’ll need to consider if you can afford to scale up if you hire more people and pay for their seats.  - This is also a good opportunity to assess your tech stack and see if you’re overspending or if you would be overlapping on features. Freshservice is primarily an IT service management tool. However, at higher pricing tiers, it also includes features such as customer relationship management, product management, and employee onboarding. One way to understand your budget is to assess your current suite of software and find where your gaps are, so you can better assess if you can afford to pay for the subscription price or if you need to cut your budget elsewhere to make room for it. - **Take advantage of the 14-day free trial period:** Freshservice has an extensive 14-day free trial period where you can test every pricing tier available. If you're unsure whether you need certain features, this is the perfect opportunity to try them out risk-free to make a more informed decision. You can also reach out to them to ask for a demo of the product so you learn how to use it and get a better idea of if it will work well for your business. ## How to maximize the value of your Freshservice subscription Subscribing to an IT service management platform is a big investment, and you want to make the most of the features it offers. Here are some of our best tips on how to maximize the value of your subscription: _Ways to maximize the value of your Freshservice subscription_ ### Utilize all features available Make the most of your Freshservice subscription by using all the features available on your subscription tier. You can do this by taking the time to understand what each one does and how it can benefit your overall business goals. For example, you can use all the orchestration transactions available to you through forward planning of your workflows. If you’re on a plan offering advanced management features such as assets, contracts, or projects, make sure your team knows how to use them and create a knowledge base on best practices for them. ### Customer support and resources Freshservice offers free training videos and support guides on their website to help you make the most of your subscription, so use them. Sometimes, there are hidden features or unconventional use cases that you wouldn't consider until someone points them out. You may even want to hire a Freshservice trainer to help you explore the full capabilities of your tier and how they can benefit your specific business needs. Beyond official resources, you can also check forums and review sites such as Capterra to read user thoughts and get new ideas for how to maximize your use. ### Additional tips for getting the most out of your plan - **Integrate with other tools:** Freshservice is optimized for third-party software integration, so research which of your other current platforms work with it and connect them. - **Customize your platform:** Freshservice offers custom SSL on all plans and personalized portal service from the Growth plan onwards. Make sure you take full advantage and bring your platform in line with your branding. - **Gather feedback from your team:** Everyone works differently and your team may have discovered new ways of using the platform. To get the most out of your plan, make sure you frequently ask for feedback from the people who use it most. Either they’ll teach everyone something new, or they’ll highlight improvements that need to be made to maximize the platform for your team. - **Upgrade or downgrade:** If you find you’re not using most of the features on your subscription tier, it might be time to consider downgrading at the next billing period. Equally, if you are using everything and feel like you need more, it might be worth considering if you need to upgrade. ## Is it worth paying for Freshservice? Deciding if Freshservice is worth investing in depends on your needs and budget. Here’s a breakdown to help you make that decision: ### Value for money Based on an analysis of 94 verified user reviews from the past two years, specifically about value for money, Freshservice scored a rating of 4.24 out of 5. Users generally agree that the software is cost-effective compared to the number of features available, with 56% of reviewers stating Freshservice offers good value for money. However, some users were unhappy with having to pay extra for add-on features. 71% of small business owners consider the software affordable, with the remaining 29% viewing it as too expensive. Here’s what Freshservice users said about its value for money[\[2\]](#footnotes): Maurice W.IT Manager Information Technology and Services2+ years What I like most about Freshservice is that it is affordable and comes with great features. It makes IT management easy It comes with remote support features. December 14, 2022 Shayla B.Human Resources SpecialistInternet1-2 years In comparison to the things it provides, Freshservice's price tag is a touch steep, and the company's support team has occasionally experienced technical difficulties that have slowed its response times. February 15, 2023 Matthew B.Senior Application Solution AnalystInternational Trade and Development2+ years We have been using it for a few years because it does the basics well, is robust, and is fairly priced for the quantity and quality of its features. May 28, 2022 Sarah H.System AdministratorInformation Technology and Services2+ years I appreciate that it is not only affordable, but also demonstrates a lot of value due to the fact that it comes with a lot of features considering how much it costs. June 19, 2022 ### Included features Freshservice offers a base of features across all pricing tiers that help users make the most of its IT service management capabilities. For example, orchestration allows users to integrate third-party apps and create workflow automations that reduce repetitive tasks. The custom SSL certificate allows businesses to incorporate their own branding. A self-service portal allows users to provide a space where their end users can find answers to their queries without needing to rely on an agent. ### Customer support options Freshservice has a library of courses to take through the Freshworks Academy page to help learn the system and troubleshoot problems. They also offer “Freshservice Product Expert Certification for Admins” which can be useful if you want to create a Freshservice ambassador on your team. Beyond courses, Freshservice offers a knowledge base on the Freshservice support site that features a video library, how-to guides, and API docs. You can also email them for help. You can opt into premium support —this may be free on higher subscription tiers, or you can purchase it as an add-on. ## Is Freshservice right for you? ### Assessing your requirements Deciding to subscribe to Freshservice is a big business decision that should be considered carefully. Here are some key factors to consider: - **How many users are in your team**: As this subscription is paid per user, you need to consider how many people you’ll be purchasing for and if you can afford it. - **Which features do you need to complete your tech stack:** Based on your business goals and current suite of software, you need to consider if Freshservice fills any gaps in your business operations. - **Third-party integration:** You need to research if your current tech stack integrates well with Freshservice or if you would be willing to try other platforms that do, like the Freshworks ecosystem or already established integrations such as Slack and Microsoft Teams. ### Alternatives to Freshservice Freshservice has an overall rating of 4.5 out of 5 with a 4.2 out of 5 rating for its value for money. But when deciding on a new software subscription, it’s important to consider the alternatives to make an informed decision. We’ve analyzed similar software and picked our top five Freshservice alternatives. They start from $14 per user, per month, with the most expensive plan starting at $55 per user, per month. - **Zendesk Suite**: With an overall rating of 4.4 out of 5, users say that Zendesk Suite offers robust ticket management that allows users to create bespoke workflows. The starting price is $55 per user, per month. - **LiveAgent:** Users agree that LiveAgent offers high-quality customer support, with quick responses and a pleasant user experience on the platform. It has an overall rating of 4.7 out of 5, and prices start at $19 per user, per month. - **Zoho Desk:** This software has an overall rating of 4.5 out of 5 and starts at $14 per user, per month. Verified user reviews state that the automated ticket management system improves workflows and helps provide streamlined support.  - **JIRA Service Management:** Users enjoy JIRA Service Management’s ticket management capabilities, highlighting how easy it is to use and praising the addition of a self-service portal for clients. It has an overall rating of 4.5 out of 5 and starts at $19.04 per user, per month. - **LiveChat:** LiveChat is rated 4.6 out of 5 and starts at $24 per user, per month. Reviews enjoy the customer chat support function, allowing them to efficiently communicate with clients across platforms through third-party integration.  Check out the top [Freshservice alternatives](https://www.capterra.com/p/132997/Freshservice/alternatives/), comparable to Freshservice in terms of core features, pricing, and usability. ### Cost comparison: Freshservice vs. popular alternatives [4.5 (689)](https://www.capterra.com/p/132997/Freshservice/#reviews) * * * Starting Price $19.00 Per User , Per Month * * * [4.4 (4076)](https://www.capterra.com/p/164283/Zendesk/#reviews) * * * Starting Price $39.00 Per User , Per Month * * * [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/#reviews) * * * Starting Price $20.00 Per User , Per Month * * * [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/#reviews) * * * Starting Price $20.00 Per User , Per Month * * * ## Making the final decision Freshservice offers four feature-rich pricing tiers, starting from $19 per agent, per month (billed annually). It offers extensive third-party integration to create workflow automation across platforms that help support IT service management. Their self-service platform encourages clients to be autonomous in their IT solutions, in turn, reducing the workload of users. If you’re ready to see if Freshservice is a good fit for your business, sign up for their 14-day free trial and explore their expansive range of features. ## FAQs Does Freshservice offer any discounts? No, Freshservice does not offer any discounts at this time. Is there a free version of Freshservice? No, but they do offer a 14-day free trial to explore their features. What’s the difference between Freshdesk and Freshservice? Freshdesk offers customer support with built-in AI, whereas Freshservice is specifically designed to help with IT service management. Which is better: Zendesk or Freshservice? Both platforms offer rich IT helpdesk features that can automate user workflow and improve efficiency. Which is better will depend on your specific business needs, including your goals and budget. Why should I choose Freshservice? Freshservice offers four different pricing points with powerful features such as third-party app integration, workflow automation, and client self-service portals. Is Freshdesk API free? Yes, the Freshdesk API integration with Freshservice is free, but you will need to pay for a subscription to both platforms to use the integration. Is Freshservice worth it? You will need to consider your business needs to decide if Freshservice is worth it for you. Is Freshservice ITIL compliant? Yes, it has been verified by PinkVERIFY, fulfilling all six verification requirements. ### Conclusion Overall, verified reviews rated it 4.5 out of 5, and most users agree that Freshservice offers good value for money based on the number of features it offers. However, it can be tricky to determine which pricing plan is best for your business. Choosing if Freshservice is the right fit is important to make an informed purchasing decision for your business. Consider your business needs, team size, and current tech stack to determine if it will work well in your company. Ask your team for feedback and make use of Freshservice’s extensive knowledge base to make the most of it. To truly evaluate how well Freshservice fits into your business, take advantage of their 14-day free trial and explore their IT service management features. #### Methodology 1. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. 2. Our research team identified these features from vendor websites (as of January 27, 2025) based on their analysis of what users find valuable or expect from contract management software. This list is not exhaustive. For additional features, refer to the vendor’s website. [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) Writer Experience I am a writer at Capterra, where I've been providing expert insights to help small businesses find the right software solutions since January 2022. I analyze user review data for top-rated products across various software categories—including project management, finance, technology, and healthcare—to ensure businesses make informed decisions in an ever-evolving tech landscape. Before joining Capterra, I wrote, published, and managed website, blog, and social media content for... [Lindsay Page](https://www.capterra.com/resources/author/lindsay-page/) Lindsay Page is an editor at Capterra. She specializes in editing data-driven research and tech trends reports for small to midsize businesses. She has more than a decade of experience writing and editing for a variety of industries, with particular expertise in cybersecurity, corporate and securities regulation, and finance. When not editing, Lindsay can be found reading a mystery novel, spending time with her family, and playing competitive tennis. Lots and lots of tennis. Related reading Table of Contents - [Overview of Freshservice pricing](#overview-of-freshservice-pricing) - [Cost breakdown](#cost-breakdown) - [What users say about Freshservice pricing](#what-users-say-about-freshservice-pricing) - [Detailed breakdown of Freshservice pricing plans](#detailed-breakdown-of-freshservice-pricing-plans) - [Total cost of ownership](#total-cost-of-ownership) - [How to choose the right Freshservice pricing plan](#how-to-choose-the-right-freshservice-pricing-plan) - [How to maximize the value of your Freshservice subscription](#how-to-maximize-the-value-of-your-freshservice-subscription) - [Is it worth paying for Freshservice?](#is-it-worth-paying-for-freshservice) - [Is Freshservice right for you?](#is-freshservice-right-for-you) - [Making the final decision](#making-the-final-decision) - [FAQs](#faqs)