# Freshservice Pricing 2026 | Capterra > Learn more about Freshservice pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/132997/Freshservice/pricing --- # Pricing for Freshservice [4.5 (728)](https://www.capterra.com/p/132997/Freshservice/reviews/) Write a Review! ## [Freshservice](https://www.capterra.com/p/132997/Freshservice/) has **4** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No **Discount:** By Plan Frequency ### Starter $19 **Pricing Model:** Per User **Payment Frequency:** Per Month Starter plan includes: - Omnichannel support - Incident Management - 1000 Orchestration Transactions/Mo./Account - Analytics Starter - Custom SSL ### Growth $49 **Pricing Model:** Per User **Payment Frequency:** Per Month Growth plan includes: - 2000 Orchestration Transactions/Mo./Account - Approval Workflows - Asset Management - 100 Free Assets - Business Hours - Business Rules ### Pro $99 **Pricing Model:** Per User **Payment Frequency:** Per Month Pro plan includes: - Incident Management - Problem Management - Change Management - Knowledge Base - Service Catalog ### Enterprise Custom Quote Available **Pricing Model:** Other Enterprise plan includes: - Sandbox - Audit Logs ## Popular alternatives to [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Looking to learn more about Help Desk software similar to Freshservice? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Zendesk [4.4 (4080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$115/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) by Freshworks [4.5 (3440)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) [Milvus](https://www.capterra.com/p/202528/Milvus/) by Milvus [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting Price:R$35/month [LEARN MORE](https://www.capterra.com/p/202528/Milvus/) by QualityUnit [4.7 (1787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) by Atlassian [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price:$20/month [LEARN MORE](https://www.capterra.com/p/227102/JIRA-Service-Management/) [View all alternatives](https://www.capterra.com/p/132997/Freshservice/alternatives/) ## What do others say about [Freshservice](https://www.capterra.com/p/132997/Freshservice/) pricing? Pricing RatingN/A Value For Money[4.4(728)](https://www.capterra.com/p/132997/Freshservice/reviews/) Pros Cons [Read All 728 Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) Read Full Reviews Below Deep K. Marketing Manager Marketing and Advertising, 201-500 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 4.0 Features 4.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra May 27, 2026 "A Reliable ITSM Platform That Gets the Basics Right" **Overall:** Freshservice is a cloud-based ITSM platform that strikes a practical balance between functionality and usability. Its clean interface and short learning curve make onboarding straightforward, and the core modules — incident, problem, change, and asset management with a built-in CMDB — cover most day-to-day IT operations without heavy configuration. Automation and integrations help consolidate fragmented tooling, and reporting dashboards give decent operational visibility. The trade-offs show up at the edges: advanced customization, deep reporting, and complex integrations can feel constrained, often requiring workarounds or higher-tier plans. AI-assisted features are improving but not consistently reliable. Overall, it's a strong fit for small and mid-sized IT teams; larger enterprises with complex needs may find it limiting. **Pros:** \-Clean, straightforward interface that doesn't require much training to become productive — not over-architected like some competitors, which makes onboarding fast for IT teams. -Strong core ITSM coverage out of the box — incident, problem, change, and asset management plus a CMDB on a single platform, so teams can consolidate fragmented tooling. -Automation of ticketing and asset tracking reduces manual work and downtime, which is the most commonly praised efficiency win. -Centralizes requests and offers solid collaboration through integrations, helping teams move off patchwork tools (separate ticketing, asset, and PM systems). -Real-time reporting and dashboards support data-driven decisions, and the platform is GDPR-compliant with SSO, role-based access, IP whitelisting, and MFA available. -Generally seen as offering good value relative to ServiceNow and Jira Service Management, especially for small and mid-sized IT teams. **Cons:** \-Custom workflows can feel limiting on the base tier, particularly for more advanced automation — you often need to move up a plan to unlock what you actually need. -Advanced customization is less flexible than expected; tailoring reports to non-standard data points often requires workarounds. -Reporting is restrictive — users note you can't always pull the views you want (for example, reports on conversations or replies). -Large data imports can get stuck, which isn't a problem seen as often in competing tools. -AI features, while improved, still misclassify or escalate nuanced requests incorrectly. -Integrations with external systems can be complex and may require specialist skills; scaling to very large enterprises can expose limits in handling peak ticket volumes. -Pricing perception varies — some smaller buyers in recent Capterra reviews flagged value-for-money concerns at higher tiers. David V. Customer Supoort Manager Information Services, 11-50 employees Used the software for: 1-2 years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 4.0 Value for Money 4.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra March 12, 2026 "Outstanding Tickets management tool" **Overall:** After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. **Pros:** It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. **Cons:** The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved **Alternatives Considered:** [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) **Reasons for Choosing Freshservice:** it was cheaper and easier to work with Freshservice and at the same time, this tool works better with our ticketing management **Switched From:** [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) **Reasons for Switching to Freshservice:** It was very limited and difficult to reach a high maturity grade of service management because it was more likely intended to other projects and not what we were looking for [Read All 728 Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)