# Freshservice Pricing 2026 | Capterra > Learn more about Freshservice pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/132997/Freshservice/pricing --- # Pricing for Freshservice [4.5 (758)](https://www.capterra.com/p/132997/Freshservice/reviews/) Write a Review! ## [Freshservice](https://www.capterra.com/p/132997/Freshservice/) has **4** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No ### Starter $19 **Pricing Model:** Per User **Payment Frequency:** Per Month Starter plan includes: - Omnichannel support - Incident Management - 1000 Orchestration Transactions/Mo./Account - Analytics Starter - Custom SSL ### Growth $49 **Pricing Model:** Per User **Payment Frequency:** Per Month Growth plan includes: - 2000 Orchestration Transactions/Mo./Account - Approval Workflows - Asset Management - 100 Free Assets - Business Hours - Business Rules ### Pro $99 **Pricing Model:** Per User **Payment Frequency:** Per Month Pro plan includes: - Incident Management - Problem Management - Change Management - Knowledge Base - Service Catalog ### Enterprise Custom Quote Available **Pricing Model:** Other Enterprise plan includes: - Sandbox - Audit Logs ## Popular alternatives to [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Looking to learn more about Help Desk software similar to Freshservice? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Zendesk [4.4 (4084)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price:$115/month [LEARN MORE](https://www.capterra.com/p/164283/Zendesk/) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) by Freshworks [4.5 (3461)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) [Milvus](https://www.capterra.com/p/202528/Milvus/) by Milvus [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting Price:R$35/month [LEARN MORE](https://www.capterra.com/p/202528/Milvus/) by QualityUnit [4.7 (1787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) by Atlassian [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price:$20/month [LEARN MORE](https://www.capterra.com/p/227102/JIRA-Service-Management/) [View all alternatives](https://www.capterra.com/p/132997/Freshservice/alternatives/) ## What do others say about [Freshservice](https://www.capterra.com/p/132997/Freshservice/) pricing? Value For Money[4.4(758)](https://www.capterra.com/p/132997/Freshservice/reviews/) Pros Cons [Read All 758 Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) Read Full Reviews Below Wilben S. Cloud Engineer Financial Services, 51-200 employees Used the software for: 1-2 years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 90% 9/10 Reviewer Source Source: Capterra May 26, 2026 "Freshservice Is Beginner Friendly as an ITSM tool" **Overall:** It was good. They are very responsive to queries and questions. They provide the functionality needed and are very easy to navigate. **Pros:** It's easy to navigate and use. It is continuously improving. The functionalities are now very intuitive and easy to understand their purpose. Very responsive to our queries and questions. **Cons:** Ah, the approval part after the update. It's more tedious to do. Additionally, for me, it lacks some functionalities like the SLA reset timer, because I tend to breach the SLA, especially when the ticket is only forwarded. David V. Customer Supoort Manager Information Services, 11-50 employees Used the software for: 1-2 years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 4.0 Value for Money 4.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra March 12, 2026 "Outstanding Tickets management tool" **Overall:** After working more than a year with Freshservice the overall experience has been amazing, it's a tool that can be deployed to work within the organization and also outside to manage internal an external tickets. **Pros:** It's a tool easy to work with, deploy and customize, manage tickets became an easy task and the time spent filling fields was reduced. **Cons:** The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher tiers, that's an issue that may me improved **Alternatives Considered:** [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) **Reasons for Choosing Freshservice:** it was cheaper and easier to work with Freshservice and at the same time, this tool works better with our ticketing management **Switched From:** [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) **Reasons for Switching to Freshservice:** It was very limited and difficult to reach a high maturity grade of service management because it was more likely intended to other projects and not what we were looking for [Read All 758 Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)