# Page 28 | Freshservice Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 28 - Is Freshservice the right IT Service solution for you? Explore 683 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/132997/Freshservice/reviews

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Freshservice

4.5 (683)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 28 - Reviews of Freshservice

## Showing most helpful reviews

Showing 676-683 of 683 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MR

Melvin R.  
Engineer  
Computer Software  
Used the software for: 6-12 months

### "Simple Software"

February 19, 2019

3.0

Pros

Easy for new customer service agents to learn.

Cons

Making correct flowcharts for automated tasks can be tough.

Review Source

WL

Willian L.  
CTO  
  
Used the software for: Less than 6 months

### "Easy and quick to customize"

April 5, 2018

5.0

Pros

Really like and start use after just 4 hours configurating. The free tier is great and step by step you can structure our departament and add more feature over the priced tier.

Cons

No email confirmation and some notifications. Some integrations with slack will be great. A App is missed.

Review Source

M

Mike  
  
  
Used the software for:

### "Great program with almost infinite options for customization."

March 20, 2014

5.0

FreshService is a great program for handling tickets and tasks with amazing and simple customization options that allow us to use it in a unique fashion.

Review Source

SS

Shawn S.  
  
  
Used the software for:

### "The interface and design is excellent, making FreshService a pleasure to use"

July 3, 2014

5.0

We researched the top players and decided on FreshService. We have been using it for a while now and we love it.

Review Source

JD

Joerg D.  
CEO  
  
Used the software for:

### "great tool for small and big suppoprt organizations"

July 4, 2014

5.0

\+ great tool + lots of options + fast and easy to use - licence modell can be optimized

Review Source

GA

Gordon A.  
Fleet System Administrator  
  
Used the software for:

### "Awesome !!!"

July 4, 2014

5.0

An excellent SaaS Ticketing Product product that I highly recommend.

Review Source

BL

Bruno L.  
IT Manager  
  
Used the software for:

### "Review for Freshservice"

July 3, 2014

5.0

A great software

Review Source

AB

Angie B.  
student  
Management Consulting  
Used the software for: Less than 6 months

### "Efficiency and simplicity of use "

June 12, 2018

5.0

I would remain with her for the simple fact of being able to save my time in everything what it needs to realize

Pros

It is allowed a significant saving in the development of the works in the one that is used, It has very attractive designs for his clients

Cons

The basic formats that he presents do not make it stand out of a platform that should realize the same functions

Review Source

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