# Page 29 | Freshservice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 29 - Is Freshservice the right Incident Management solution for you? Explore 719 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/132997/Freshservice/reviews --- Freshservice 4.5 (719) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 12th, 2026 # Page 29 - Reviews of Freshservice ## Showing most helpful reviews Showing 701-719 of 719 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Az A. Used the software for: ### "null" January 21, 2019 5.0 Review Source CM Chris M. Used the software for: ### "null" January 6, 2019 5.0 Review Source BM Ben M. Used the software for: ### "null" March 10, 2019 2.0 Review Source JJ Jesse J. Regional Solutions Manager Construction Used the software for: ### "null" April 24, 2018 2.0 Review Source DP David P. Used the software for: ### "null" April 6, 2019 5.0 Review Source BB Beverly B. Used the software for: ### "null" April 4, 2018 4.0 Review Source MM Michael M. Real Estate Used the software for: ### "This product is very simple to setup and use" August 12, 2014 4.5 Pros I was able to speak to a live person when I had questions about the product. Cons We do not have any negative issues with the program. There are additional features that we have not set up yet. Review Source SA Simon A. Website Designer Used the software for: Less than 6 months ### "Simple design, many functionalities and easy to use" March 8, 2018 4.0 Pros The interface is smooth and easy to navigate trough. It has many functionalities and features. They're easy to use and relevant. The support is fast and kind and the mobility when using the software is fast. Cons The software have some scalability issues for non-premium users even though it has a highly flexible system and the billing is too basic. Review Source VW Vernon W. Electrical/Electronic Manufacturing Used the software for: ### "Freshservice delivering a simplified solution for IT Help Desks" February 4, 2015 4.5 Pros It's simple to setup and use with many nice options. Support is very helpful when needed. Cons I would like to be able to design custom ticket templates, and the reports are very lacking. Review Source VW Vernon W. IT Manager Used the software for: ### "Nice, simple ticketing tool" July 14, 2014 4.0 We like the simple end-user interface; and custom fields. End-user adoption has been high. Great tool for ticket management. I look forward to exploring the Asset Management features. It would be nice to have more reporting options. Review Source SP Sachin P. Dev Ops Engineer Computer Software Used the software for: 6-12 months ### "Decent product for integration ona larger scale than expected" May 17, 2018 4.0 Pros It has got the ability to make changes on a very systemic level on a grand scale and that really hold up in a big company like mine. Nice integration facility. Cons Cannot point out any as of now and the FAQs along with Customer service helps a lot to get through and a lot let hassle than i imagined to set it up. Review Source MR Melvin R. Engineer Computer Software Used the software for: 6-12 months ### "Simple Software" February 19, 2019 3.0 Pros Easy for new customer service agents to learn. Cons Making correct flowcharts for automated tasks can be tough. Review Source WL Willian L. CTO Used the software for: Less than 6 months ### "Easy and quick to customize" April 5, 2018 5.0 Pros Really like and start use after just 4 hours configurating. The free tier is great and step by step you can structure our departament and add more feature over the priced tier. Cons No email confirmation and some notifications. Some integrations with slack will be great. A App is missed. Review Source M Mike Used the software for: ### "Great program with almost infinite options for customization." March 20, 2014 5.0 is a great program for handling tickets and tasks with amazing and simple customization options that allow us to use it in a unique fashion. Review Source SS Shawn S. Used the software for: ### "The interface and design is excellent, making FreshService a pleasure to use" July 3, 2014 5.0 We researched the top players and decided on . We have been using it for a while now and we love it. Review Source JD Joerg D. CEO Used the software for: ### "great tool for small and big suppoprt organizations" July 4, 2014 5.0 \+ great tool + lots of options + fast and easy to use - licence modell can be optimized Review Source GA Gordon A. Fleet System Administrator Used the software for: ### "Awesome !!!" July 4, 2014 5.0 An excellent SaaS Ticketing Product product that I highly recommend. Review Source BL Bruno L. IT Manager Used the software for: ### "Review for Freshservice" July 3, 2014 5.0 A great software Review Source AB Angie B. student Management Consulting Used the software for: Less than 6 months ### "Efficiency and simplicity of use " June 12, 2018 5.0 I would remain with her for the simple fact of being able to save my time in everything what it needs to realize Pros It is allowed a significant saving in the development of the works in the one that is used, It has very attractive designs for his clients Cons The basic formats that he presents do not make it stand out of a platform that should realize the same functions Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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