# Freshservice Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Freshservice Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Freshservice Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/132997/Freshservice --- # Freshservice Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2025 Written byMolly Burke Molly Burke Molly Burke is a senior analyst and writer for Capterra. She covers customer experience and marketing in the retail and restaurant industries, with a focus on how emerging technology is transforming the way everyday people shop. Her insights o... [See bio & all articles](https://www.capterra.com/resources/author/mburke/) Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Molly Burke](https://www.capterra.com/resources/author/mburke/) Molly Burke is a senior analyst and writer for Capterra. She covers customer experience and marketing in the retail and restaurant industries, with a focus on how emerging technology is transforming the way everyday people shop. Her insights on generative AI, social media, and other tech trends have been featured in The New York Times, Vogue, BBC, CNBC, Forbes, and the Financial Times, among other publications. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Freshservice Freshservice Overview: ### Key takeaways Insights from verified Capterra reviews Freshservice helps mid-size and enterprise businesses and IT teams manage tickets, assets, and internal support workflows with automation and dashboards. It’s most used by IT and administrative teams in service-based organizations. Reviewers highlight its ticket management and SLA tracking features, while reporting limitations and alert setup complexity are common drawbacks. Recent updates like Freddy AI and ticket translation improve speed and multilingual support. ### Our verdict Freshservice suits teams that need structured ticket workflows and automation without heavy setup. Its dashboard and SLA tools support daily operations well, but reporting complexity and alert rule limitations may require extra configuration. The platform’s evolving AI and multilingual features show a clear investment in speed and global usability, though buyers should weigh annual billing and tiered access before committing. Overall rating Based on 683 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 1% Pros & cons Intuitive user experience design Comprehensive team coordination platform Persistent functionality and customization problems Restrictive and basic reporting tools Starting price $29 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Freshservice alternatives Freshservice may not suit teams seeking deeper reporting customization, broader asset management capabilities, or tighter integration with enterprise tools. Explore other IT management solutions that better align with your interface preferences, feature priorities, or budget constraints. Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/132997/Freshservice/alternatives/) ## Who uses Freshservice? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive user experience design 95% positive reviews out of 58 Most reviewers report ease of use, highlighting accessible navigation, clear layout, and simplified daily operations. Persistent functionality and customization problems 65% negative reviews out of 63 Some reviewers indicate bugs, limited customization, and unpredictable interface behavior disrupt workflow and cause frustration. Katarzyna W Technical Support Specialist, 51 - 200 employees. "I feel like overall UX could be a bit better as sometimes I feel lost in the Settings and will find some options in a strange places (not where I would expect them to be)." Comprehensive team coordination platform 98% positive reviews out of 53 Most reviewers find team collaboration seamless, boosting organization, accountability, and workload distribution across departments. Brandon F Service Desk Supervisor, 501 - 1,000 employees. "Freshservice was an excellent product that we were able to integrate into almost every aspect of our business. While it was mainly a IT platform, several other teams used it." Restrictive and basic reporting tools 46% negative reviews out of 52 Some reviewers find reporting lacks advanced options, customization, and detail, making data extraction and analysis challenging. Javier F Partners Responsible, 11 - 50 employees. "Reporting features could be more robust, and it lacks some advanced customization options." Effortless initial configuration process 97% positive reviews out of 29 Most reviewers describe setup as straightforward, quick, and requiring minimal technical expertise or customization for deployment. ## Freshservice's interface Freshservice’s interface is structured around a customizable dashboard that supports daily IT workflows and makes it easy to view support tickets. Users highlight its intuitive layout and navigation, though some mention friction with outdated metadata and alert rule setup that can slow response time. 2+ Molly Burke Reviewers say the visual clarity and layout help teams manage tickets efficiently, but alert configurations and reporting logic often require extra setup time. Expect a smooth start for basic tasks, with some trial-and-error when tailoring deeper workflows. Ease of Use 4.6 (670) 4.6 Based on 670 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Molly Burke Freshservice’s top-rated features work together to streamline ticket handling, automate routine tasks, and centralize support operations. Teams benefit from faster routing, clearer prioritization, and better visibility into service performance across channels. Features 4.3 (658) 4.3 Based on 658 reviews The Freshservice features below were rated the highest by reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Ticket management 4.3 (136) 136 reviewers rated this feature Enables teams to prioritize, assign, and track incidents using customizable views, statuses, and workflows. It helps reduce duplication and streamline support, and gets value from automation and integrations. Service Level Agreement (SLA) management 4.1 (28) 28 reviewers rated this feature Helps teams capture, assign, and track tickets efficiently using customizable forms and workflows. Reviewers note its support for internal and external customers, multilingual capabilities, and integration with messaging tools. Support ticket management 4.0 (57) 57 reviewers rated this feature Facilitates accurate routing and resolution of support tickets through integration with knowledge bases and messaging platforms. This helps manage workload and ensure tickets reach the right teams. Self service portal 4.0 (37) 37 reviewers rated this feature Offers a centralized space for users to submit and track requests. It integrates with internal systems, though customization options can be deemed limited. Help desk management 4.0 (37) 37 reviewers rated this feature Supports omnichannel ticket intake and SLA monitoring, with integration into Active Directory. Users highlight the dashboard and gamification features for team motivation and visibility into performance. Problem management 0 reviewers rated this feature Helps teams identify recurring issues and link related incidents to root causes. This enables faster resolution and reduces repeat tickets by centralizing known problems and tracking long-term fixes across the service desk. Change management 0 reviewers rated this feature Supports structured planning and approval workflows for system changes. Teams can assess risk, schedule updates, and coordinate across departments to minimize disruption and maintain service continuity. Release management 0 reviewers rated this feature Facilitates the rollout of new services or updates by organizing tasks, approvals, and timelines. It helps ensure that releases are deployed smoothly and meet compliance standards without affecting existing operations. Workload management 0 reviewers rated this feature Provides visibility into agent capacity and ticket distribution. Managers can balance assignments, avoid bottlenecks, and optimize team performance by tracking workload trends and reallocating tasks in real time. Journeys 0 reviewers rated this feature Enables teams to design and automate multi-step workflows across the service lifecycle. This supports onboarding, offboarding, and other recurring processes with conditional logic and task sequencing. (Released March 2025) Freddy AI agent 0 reviewers rated this feature Offers 24/7 conversational support for employees, helping them resolve issues, submit requests, and access knowledge articles without human intervention. (Released April 2025) Custom property-based reporting 0 reviewers rated this feature Allows users to build reports using custom ticket properties, enabling deeper insights into service desk performance and more granular tracking across departments. (Released February 2025) Incoming ticket translation 0 reviewers rated this feature Automatically translates incoming tickets into the agent’s preferred language, improving response speed and reducing miscommunication in multilingual environments. (Released January 2025) All key features (191) Define levels of authorization for access to specific files or systems 70.13% of 77 reviewers that rated this feature as important or highly important Integrates with Active Directory 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0% of 0 reviewers... Track and document all activities across devices, networks, and other systems 55.56% of 9 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users 83.33% of 6 reviewers that rated this feature as important or highly important Uses AI to condense large amounts of text, audio, or video data into a coherent form 50.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request 68.29% of 41 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 59.15% of 71 reviewers that rated this feature as important or highly important Tools for the systematic analysis of various types of data or statistics 100.00% of 5 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 65.00% of 20 reviewers that rated this feature as important or highly important Manage the process of evaluating documents or requests submitted for approval 0% of 0 reviewers... Route documents and other data through one or more stakeholders for review and approval 0% of 0 reviewers... Manage assets throughout their lifecycle to optimize profit 0% of 0 reviewers... Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle 66.67% of 21 reviewers that rated this feature as important or highly important Assign issues and tasks based on availability or required skills 0.00% of 1 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws 0% of 0 reviewers... A record of all activities within the system, including user access, changes made, etc. 57.14% of 7 reviewers that rated this feature as important or highly important Automatically identify systems to be monitored 0% of 0 reviewers... Automatic reply functionality for incoming messages 85.71% of 7 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules 72.73% of 11 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 100.00% of 2 reviewers that rated this feature as important or highly important Track actual spending to ensure it's in line with the planned budget 0% of 0 reviewers... Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment 0% of 0 reviewers... Predicts the consequences of disruption to a business function. 0% of 0 reviewers... An agreement between a business and an external supplier for the delivery of a set of products or services 0% of 0 reviewers... Track and manage schedules and meetings via an integrated calendar 0% of 0 reviewers... Shortcuts for inputting frequently used messages 0% of 0 reviewers... Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process 0% of 0 reviewers... Create and manage digital catalog of products/services with their details, specifications, and price 66.67% of 3 reviewers that rated this feature as important or highly important Supports structured planning and approval workflows for system changes. Teams can assess risk, schedule updates, and coordinate across departments to minimize disruption and maintain service continuity. 0 reviewers rated this feature Planning training and tasks to facilitate the transition to new technology, process, or workflow. 0% of 0 reviewers... Track changes in laws and regulations and compare previous legislation to current legislation 0% of 0 reviewers... Communicate using direct chat or messages within the system 0% of 0 reviewers... AI-based platform which conducts a conversation via auditory or textual methods 100.00% of 1 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients 0% of 0 reviewers... Configuration Management Database 0% of 0 reviewers... Provides a channel for team members to share media files, communicate, and work together 62.50% of 8 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 0% of 0 reviewers... Track the current status and completion of activities, tasks, goals or deliverables via progress indicators 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 50.00% of 10 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders 0% of 0 reviewers... Configure existing workflows to meet your organization's needs 100.00% of 2 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services 20.00% of 5 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 33.33% of 18 reviewers that rated this feature as important or highly important Create, edit, and revise contracts/written agreements 71.43% of 7 reviewers that rated this feature as important or highly important Track, store, and access client contracts or licenses 0.00% of 2 reviewers that rated this feature as important or highly important Investigate and take action at root cause or error in processes to prevent recurring issues 0% of 0 reviewers... Process to track, record, and analyze expenses that occurred over the entire duration of a given project 0% of 0 reviewers... Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 0.00% of 1 reviewers that rated this feature as important or highly important Allows users to build reports using custom ticket properties, enabling deeper insights into service desk performance and more granular tracking across departments. (Released February 2025) 0 reviewers rated this feature Track customer complaints from initiation through resolution 0% of 0 reviewers... Add customized logos and colors to align with company branding 66.67% of 9 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 75.00% of 28 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 0% of 0 reviewers... Alter the layout and content of reports 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 72.73% of 11 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 0.00% of 4 reviewers that rated this feature as important or highly important Import and export data to and from software applications 50.00% of 2 reviewers that rated this feature as important or highly important Graphical representation of data 0% of 0 reviewers... Automatically scan the network for devices and take pre-defined actions upon discovery 0% of 0 reviewers... Plan and implement business continuity measures in case of unforeseen events 33.33% of 3 reviewers that rated this feature as important or highly important Automated or logic-based workflows that assist in the creation of electronic documents 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 70.59% of 17 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 41.18% of 17 reviewers that rated this feature as important or highly important Manage product specific documents in a categorized order 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 100.00% of 1 reviewers that rated this feature as important or highly important Editing tool that allows users to drag and drop images, icons, widgets, or other components 0% of 0 reviewers... Digitally sign online documents 25.00% of 8 reviewers that rated this feature as important or highly important Receive and/or send email notifications for urgent updates, requests, or other information 0% of 0 reviewers... Manage, store and organize emails within the system or via third-party apps 45.95% of 37 reviewers that rated this feature as important or highly important Pre-made examples and templates for emails 0% of 0 reviewers... Process of familiarizing new employees with the company, their position, and responsibilities 0% of 0 reviewers... A chronological record of actions or occurrences within a network, software, or process 0% of 0 reviewers... Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service 0% of 0 reviewers... Public or private sharing of digital files such as documents, audio/video, images, and more 0% of 0 reviewers... Supports project management for IT professionals & teams 0% of 0 reviewers... Form predictions based on past and present data/trends 0% of 0 reviewers... Store, manage and track all forms in a centralized location 0% of 0 reviewers... Offers 24/7 conversational support for employees, helping them resolve issues, submit requests, and access knowledge articles without human intervention. (Released April 2025) 0 reviewers rated this feature Search for specific words or phrases within a document or database 75.00% of 4 reviewers that rated this feature as important or highly important Supports omnichannel ticket intake and SLA monitoring, with integration into Active Directory. Users highlight the dashboard and gamification features for team motivation and visibility into performance. 37 reviewers rated this feature Automates core HR functions such as talent management, employee evaluation and learning management 0% of 0 reviewers... Manage and track all disruptions and incidents 92.06% of 63 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site 61.90% of 21 reviewers that rated this feature as important or highly important Checklist to confirm the incident and response. 0% of 0 reviewers... Automatically translates incoming tickets into the agent’s preferred language, improving response speed and reducing miscommunication in multilingual environments. (Released January 2025) 0 reviewers rated this feature Cross-checking financial records with physical inventory counts and records 0% of 0 reviewers... Track and manage inventory levels to maintain proper supply 60.00% of 35 reviewers that rated this feature as important or highly important Maintain and control the stock level of inventory 0.00% of 1 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items 0% of 0 reviewers... Oversee people and resources to carry out an investigation 0.00% of 1 reviewers that rated this feature as important or highly important Inspecting the issue resolution process for compliance with related systems and regulatory guidelines 0.00% of 1 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") 100.00% of 1 reviewers that rated this feature as important or highly important Schedule and assign issue completion dates and/or times 0% of 0 reviewers... Record and follow the progress of every issue 0% of 0 reviewers... Managing inventories and tracking changes to hardware and software configurations 68.18% of 22 reviewers that rated this feature as important or highly important Monitor the movement of one or more IT assets throughout the organization 100.00% of 1 reviewers that rated this feature as important or highly important Manage incidents related to outages or breaches in functionality of IT systems 0% of 0 reviewers... Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more 50.00% of 2 reviewers that rated this feature as important or highly important Enables teams to design and automate multi-step workflows across the service lifecycle. This supports onboarding, offboarding, and other recurring processes with conditional logic and task sequencing. (Released March 2025) 0 reviewers rated this feature Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 77.97% of 59 reviewers that rated this feature as important or highly important A repository of previously used/received RFP questions with responses 0% of 0 reviewers... Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills 50.00% of 6 reviewers that rated this feature as important or highly important Manage license files and packages purchased in a centralized repository 0% of 0 reviewers... Track and organize the number of licenses available to the organization 0.00% of 2 reviewers that rated this feature as important or highly important Maintains a history of customer licenses 0% of 0 reviewers... Ability to chat online in real time 0.00% of 1 reviewers that rated this feature as important or highly important Manage, maintain and track the performance of assets and equipment 0% of 0 reviewers... Schedule predetermined or ad hoc maintenance services and labor requests 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 55.00% of 20 reviewers that rated this feature as important or highly important Notifications via mobile devices 0% of 0 reviewers... Access the system via a mobile application 0% of 0 reviewers... Observe and track the demand, usage, progress or quality of a system, product, or user 0% of 0 reviewers... Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 30.00% of 10 reviewers that rated this feature as important or highly important Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels 0% of 0 reviewers... Manage and support multiple languages 0% of 0 reviewers... Manage and support multiple locations 0% of 0 reviewers... Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service 0% of 0 reviewers... Track and organize on-call shifts 0% of 0 reviewers... Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 0% of 0 reviewers... Manage and track customer orders for goods, investments, or any other purchases 0% of 0 reviewers... Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords 0% of 0 reviewers... Install software updates and bug fixes remotely 30.00% of 20 reviewers that rated this feature as important or highly important Level of completion within a task 0% of 0 reviewers... A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 0% of 0 reviewers... Monitoring and measurement of relevant metrics to assess the performance of IT resources 0% of 0 reviewers... Create, manage, and track policies and procedures within an organization 0% of 0 reviewers... Pre-defined templates within a library for common cases such as contracts, websites, emails, and more 0% of 0 reviewers... Arrange tasks based on the level of priority or urgency 69.70% of 33 reviewers that rated this feature as important or highly important Helps teams identify recurring issues and link related incidents to root causes. This enables faster resolution and reduces repeat tickets by centralizing known problems and tracking long-term fixes across the service desk. 0 reviewers rated this feature Streamlining repetitive tasks and activities through automated and predefined workflows 0% of 0 reviewers... Organize and manage all processes/procedures involved in purchasing goods and/or services 0% of 0 reviewers... Ability to link barcodes or serial numbers with specific items for identification 60.00% of 5 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments 0% of 0 reviewers... Monitor the progress of projects from start to finish 0% of 0 reviewers... Create, send, and track purchase orders and their statuses 0% of 0 reviewers... Engage in direct, instant messaging with customers, users, etc. 44.44% of 9 reviewers that rated this feature as important or highly important Receive data and information in real time 0% of 0 reviewers... Active monitoring of systems, applications, or networks 79.17% of 24 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 81.82% of 22 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made 0% of 0 reviewers... Set an issue to repeat 0% of 0 reviewers... Creating relationships between different IT assets to define their status and dependencies in a network 0% of 0 reviewers... Facilitates the rollout of new services or updates by organizing tasks, approvals, and timelines. It helps ensure that releases are deployed smoothly and meet compliance standards without affecting existing operations. 0 reviewers rated this feature Access work applications remotely, for when working away from the office and/or traveling 0.00% of 1 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications 50.00% of 2 reviewers that rated this feature as important or highly important Deploy updates or install new software remotely 0% of 0 reviewers... Manage and track the renewal process for various services, subscriptions, contracts, or licenses 50.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 84.62% of 13 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 64.58% of 48 reviewers that rated this feature as important or highly important Enables creation, management, and tracking of product requirements & features during product production/development 0% of 0 reviewers... Review, approve and cancel requests for goods/services to be purchased 0% of 0 reviewers... Process of planning, scheduling and executing the optimal and effective use of human capital across projects 0% of 0 reviewers... Analyze potential risks across the organization 0% of 0 reviewers... Initiate collection and analysis of known risks 100.00% of 1 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Plan daily routes to optimize employee scheduling and provide directions 0% of 0 reviewers... Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work 100.00% of 1 reviewers that rated this feature as important or highly important Set a time to generate routine reports automatically 0% of 0 reviewers... Plan availability and assign specific time slots for tasks and resources 0% of 0 reviewers... Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. 100.00% of 1 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria 0.00% of 2 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches 0% of 0 reviewers... Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats 0% of 0 reviewers... Offers a centralized space for users to submit and track requests. It integrates with internal systems, though customization options can be deemed limited. 37 reviewers rated this feature An agreement between a buyer and a seller for the sale and delivery of goods or services 0% of 0 reviewers... Database containing accurate and up-to-date information on all operational services 50.00% of 2 reviewers that rated this feature as important or highly important Helps teams capture, assign, and track tickets efficiently using customizable forms and workflows. Reviewers note its support for internal and external customers, multilingual capabilities, and integration with messaging tools. 28 reviewers rated this feature Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more 0% of 0 reviewers... Allow users to access multiple services after entering their login credentials once 85.71% of 7 reviewers that rated this feature as important or highly important Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 0% of 0 reviewers... Track the status over time for a request, process, asset, or transaction 80.00% of 10 reviewers that rated this feature as important or highly important Manage all supplier data and operations 50.00% of 2 reviewers that rated this feature as important or highly important Facilitates accurate routing and resolution of support tickets through integration with knowledge bases and messaging platforms. This helps manage workload and ensure tickets reach the right teams. 57 reviewers rated this feature Track the status of support tickets/escalations as they move through the service queue 97.14% of 35 reviewers that rated this feature as important or highly important Create and administer polls and surveys 0.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success 66.67% of 3 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes 0% of 0 reviewers... Create, manage and track all task activities and progression 72.31% of 65 reviewers that rated this feature as important or highly important Track the status and progress of tasks 0% of 0 reviewers... Allow multiple team members to edit and work on the same document 0% of 0 reviewers... Sample files or documents that could be customized as needed or used as is 100.00% of 2 reviewers that rated this feature as important or highly important Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 66.67% of 3 reviewers that rated this feature as important or highly important Enables teams to prioritize, assign, and track incidents using customizable views, statuses, and workflows. It helps reduce duplication and streamline support, and gets value from automation and integrations. 136 reviewers rated this feature Take actions to troubleshoot issues for networks, devices, etc. 0% of 0 reviewers... Track and interpret metrics on the usage of company resources 0% of 0 reviewers... An extended application or connector that enables users to perform additional services with their current set of tools 80.00% of 5 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 75.00% of 16 reviewers that rated this feature as important or highly important Provides visibility into agent capacity and ticket distribution. Managers can balance assignments, avoid bottlenecks, and optimize team performance by tracking workload trends and reallocating tasks in real time. 0 reviewers rated this feature Get Advice We can help you find the software with the features you need. Molly Burke Freshservice’s top-rated features work together to streamline ticket handling, automate routine tasks, and centralize support operations. Teams benefit from faster routing, clearer prioritization, and better visibility into service performance across channels. Features 4.3 (658) 4.3 Based on 658 reviews ## Pricing Value for money 4.4 (594) Freshservice starts at $19 per agent per month when billed annually. This entry-level plan includes core IT service desk features and scales across four tiers, with the Pro plan reaching $99 per agent per month. Pricing is billed annually, and no seat minimums are listed. Free Trial [View pricing plan details](https://www.capterra.com/p/132997/Freshservice/pricing/) Starter $29.00 Per User,Per Month It includes: - Omnichannel support - Incident Management - 1000 Orchestration Transactions/Mo./Account - Analytics Starter - Custom SSL - Knowledge Base - Marketplace Apps - Mobile Apps - Multiple Portal Languages - Orchestration - Self Service Portal - Workflow Automator - Access Controls - Workspaces Growth $59.00 Per User,Per Month It includes: - 2000 Orchestration Transactions/Mo./Account - Approval Workflows - Asset Management - 100 Free Assets - Business Hours - Business Rules - Employee Onboarding - MSP Mode - Portal Customization - Purchase Order Management - Service Catalog - Multiple SLAs - Cloud Management - On-call Management Pro $119.00 Per User,Per Month It includes: - Incident Management - Problem Management - Change Management - Knowledge Base - Service Catalog - Support portal - Omnichannel - Multiple SLAs - Project Management - Release Management - Workflow Automator - 5000 Orchestration Transactions/Mo./Account - Access Controls Pro - IP Range Restrictions - Analytics Pro - Team Dashboards - Contract Management - Software License Management - Alert Management - Service Health Monitoring - SaaS Management (add-on) Value for money 4.4 (594) 4.4 Based on 594 reviews ## Integrations Freshservice connects with a mix of native and third-party tools across IT, HR, and customer service functions. These integrations support ticket syncing, employee onboarding, and cross-platform collaboration, helping SMBs reduce manual updates. Popular integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Molly Burke Senior Content Analyst Linking Freshservice with systems for HR, CRM, and development helps your operations lead automate onboarding, sync customer data, and reduce ticket duplication, saving time across support and admin workflows. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (625) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (625) 4.5 Based on 625 reviews ## User reviews Overall rating 4.5 Based on 683 reviews Filter by rating 5(410) 4(234) 3(30) 2(7) 1(2) Mentioned topic Sorted by most recent KP Kartik P. IT Manager Information Services ### "Structured IT service management tool for better team control and visibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 31, 2026 Overall, the experience has been stable and reliable. It has improved how we manage support requests and allocate work within the team. From a managerial perspective, it gives better control over operations, helps track SLAs, and supports smoother day-to-day functioning. Once properly configured, it integrates well into the workflow and reduces operational gaps. Pros From a management point of view, Freshservice brings good structure to support operations. It helps in organizing tickets, tracking team workload, and maintaining visibility across ongoing issues. SLA and automation features reduce manual follow-ups and help the team stay consistent. It also makes it easier to monitor performance and ensure requests are handled on time. Cons Initial setup and aligning workflows with internal processes can take some effort. Reporting is useful but could be more flexible for deeper analysis. Also, pricing can become a consideration when the team size increases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tushar R. Support Team Lead Information Services ### "Well-structured platform for managing IT support teams efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2026 Overall, the experience has been steady and reliable. It has improved how we manage incoming requests and distribute work across the team. From a management point of view, it gives better control over SLAs and performance tracking. Once the system is properly configured, it supports daily operations without much friction and helps maintain consistency in support delivery. Pros From a team lead perspective, Freshservice helps keep support operations organized and predictable. The ticket flow is clear, and it’s easy to track who is handling what. Features like SLA tracking and automation reduce follow-ups and help the team stay aligned. It also gives good visibility into workloads, which makes it easier to manage the team during peak hours. Cons Initial setup and fine-tuning workflows can take some time, especially when aligning with existing processes. Reporting is useful, but more flexibility in customization would help for deeper analysis. Also, cost can be a factor when scaling the team. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reasons for choosing Freshservice We evaluated ServiceNow, but Freshservice felt easier to adopt for our team. The interface is simpler, and setup required less effort compared to other tools. It fit better with our current workflow and was quicker to implement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rajesh S. Team leader IT support Computer & Network Security ### "Very effective tools for IT " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 30, 2026 Overall Experience are very good and user friendly 100% in my organization and everyone are happy to use. Pros Easy to use (make any changes are very useful) and instant support from the team also report are very usefull Cons I think most of thigs are good only challenges are that costing is too high and no AI support in basic plan Switched from [greytHR](https://www.capterra.com/p/150850/greytHR/) No reports, No support not affective also not user friendly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Ajay C. EUS Engineer Information Technology and Services ### "Practical tool for managing IT support tickets efficiently" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 29, 2026 Overall, it has been a reliable tool for daily support activities. It helps manage incidents and requests in a structured way, which reduces manual effort. From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the daily workflow without much issue. Pros From a support perspective, Freshservice makes it easier to handle multiple tickets without confusion. The ticket view is clear, and it’s simple to track status, priority, and updates in one place. Automation helps reduce repetitive work like assigning tickets or sending updates. It also gives enough visibility to quickly understand user issues and take action. Cons Some configurations, especially workflows and reporting, need time to set up properly. It’s not very complex, but it’s not fully straightforward either. Also, when handling a large number of tickets, the interface can feel slightly slow at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Maki B. Local HR Health, Wellness and Fitness ### "Mature ITSM Platform with Strong Operational Efficiency and Usability" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 29, 2026 Overall, Freshservice is a mature and reliable ITSM solution that delivers strong operational value. It is particularly effective for organizations seeking a balance between ease of use and functional depth, though it has room to evolve in analytics and enterprise-grade flexibility. Pros With over a decade in ITSM, I appreciate Freshservice’s balance between usability and capability. The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows. It drives measurable efficiency gains and supports effective team collaboration through clear ownership and internal communication. Integrations, particularly within the Microsoft ecosystem, are straightforward and enable cohesive, centralized operations. Cons From a more advanced perspective, the platform shows limitations in reporting depth and customization. Complex workflow configurations can become unintuitive and require workarounds. Support responsiveness is inconsistent for higher-complexity cases. Additionally, occasional UI glitches and integration dependencies on higher-tier plans can impact overall scalability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RV Rahul V. Sr. Manager Information Services ### "Clean and practical solution for ITSM" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 29, 2026 My overall experience has been great. It helps keep support requests organized and improves response time. The system is reliable for managing incidents and service requests, and it reduces confusion compared to handling things manually. Once everything is set up properly, it becomes easier to manage workloads and track progress. It has definitely helped improve our internal support process. Pros Freshservice makes it easy to manage day-to-day IT support without much complexity. The interface is simple and doesn’t take long to get used to. Ticket handling is smooth, and features like automation and SLA tracking help reduce manual follow-ups. It also gives a clear view of ongoing issues, which helps the team stay organized. Overall, it works well for handling support operations in a structured way. Cons One thing I noticed is that some advanced features take time to configure properly, especially when setting up workflows or reports. It’s not difficult, but it needs some initial effort. Also, pricing can feel a bit higher when compared to similar tools, depending on the plan you choose. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DF Deste F. IT HelpDesk Health, Wellness and Fitness ### "Efficient and User-Friendly ITSM Tool with Strong Automation Capabilities" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 29, 2026 Overall, Freshservice is a reliable and efficient ITSM platform that streamlines service desk operations and improves team collaboration. It strikes a good balance between usability and functionality, making it suitable for both mid-sized and large organizations. While there are minor drawbacks in reporting and support responsiveness, the platform delivers consistent performance and automation benefits that save time and improve service quality. Pros Freshservice offers strong value for money with a rich feature set that supports ITSM processes end-to-end. The interface is intuitive, making it easy for teams to adopt quickly without heavy training. Automation capabilities significantly improve efficiency by reducing manual tasks, especially in ticket routing and SLA management. Collaboration tools, such as shared ownership and internal notes, enhance team productivity. Integration with Microsoft and other tools is smooth, enabling centralized workflows and better visibility across systems. Cons Customer support can sometimes be slow or inconsistent when handling complex issues. Certain advanced configurations, especially in automation and workflows, are not very user-friendly and may require trial and error. Reporting and analytics, while useful, feel somewhat limited and lack deeper customization. Occasional bugs and UI glitches can disrupt workflows. Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Akil M. Asst. Manager Information Services ### "Good Tool for Daily IT Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 26, 2026 Overall, my experience with Freshservice has been very positive. It has helped us bring better control and consistency into our IT operations. The platform makes it easier to manage workloads, track issues, and ensure accountability across the team. From an Assistant Manager perspective, it has improved visibility into daily activities and team performance, which is very important. While there are a few areas for improvement, the benefits clearly outweigh the drawbacks. It’s a dependable tool that supports both efficiency and team collaboration in a practical way. Pros What I liked most about Freshservice is how organized and reliable it feels in day-to-day operations. Managing tickets is very straightforward and the system helps keep everything in one place without confusion. The automation features have saved us a lot of time by handling repetitive tasks, which allows the team to focus on more important issues. The interface is clean and easy to understand, even for new users, which reduces training effort. I also found the reporting quite useful for tracking performance and identifying areas where we can improve. Overall, it brings structure and clarity to IT service management. Cons One area where Freshservice could improve is in advanced customization. While basic setup is simple, making deeper changes sometimes requires extra effort or support. There are also occasional minor bugs or delays, especially when handling larger workflows, though they are not frequent. Additionally, pricing can feel a bit on the higher side as you scale and need more advanced features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TE trajkovi e. Principal Analyst Health, Wellness and Fitness ### "Efficient, Intuitive, and Scalable ITSM Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2026 My overall experience with Freshservice has been very positive. It streamlines IT service management by combining ticketing, automation, and reporting in a single platform. Agents and end-users benefit from quick ticket resolution and clear workflows, while management can track performance and identify recurring issues. Freshservice’s flexibility, coupled with its intuitive design, allows teams to scale efficiently without sacrificing user experience. While setup of complex features requires some learning, the platform ultimately saves time, reduces errors, and improves overall IT service quality. Pros Freshservice stands out for its intuitive and modern interface, making it easy for both IT staff and end-users to navigate. Automation features, such as workflow triggers and SLA management, significantly reduce manual tasks and improve efficiency. Integration with other tools in the Microsoft ecosystem allows seamless collaboration across platforms. Reporting and analytics are powerful, giving visibility into trends, ticket volumes, and agent performance. Overall, it feels flexible, scalable, and tailored to meet complex service desk requirements without overwhelming users. Cons While Freshservice is feature-rich, some advanced functionalities can be difficult to configure initially, requiring time to learn the nuances. Certain reporting options, although detailed, are not fully customizable without extra effort, which can be frustrating for teams needing very specific data views. Notifications can sometimes be excessive, leading to alert fatigue. Additionally, integrating some legacy systems or less common tools can be challenging, requiring custom APIs or third-party connectors. Minor UI inconsistencies exist but do not hinder daily operations significantly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Lumo S. Systems Analyst Health, Wellness and Fitness ### "Powerful and User-Friendly ITSM with Strong Automation but Pricing Limits" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 25, 2026 Overall, my experience has been very positive. It’s a reliable ITSM tool that helps streamline operations and improve response times. With proper setup, it becomes a powerful platform, though it does require some effort to fully optimize workflows. Once configured well, it significantly improves team efficiency, visibility, and service quality across IT operations. Pros Freshservice is very intuitive and easy to set up, even for complex IT workflows. Automation features save a lot of time, especially for repetitive tasks, and the UI is clean and user-friendly. Integrations and customization options make it flexible for different team needs. The onboarding process is smooth, and documentation is helpful, making it easier for IT teams to quickly adopt and scale usage. Cons Some advanced features feel limited unless you move to higher-tier plans. Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds. Also, certain configurations are not very transparent, which can slow down troubleshooting. Pricing can increase quickly as you scale, and some features that feel essential are locked behind premium tiers. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Freshservice We chose Freshservice over Salesforce because it’s purpose-built for IT service management, making it faster to implement and easier for IT teams to use daily. Freshservice offers out-of-the-box ITIL features, strong automation, and a more intuitive interface, while Salesforce typically requires heavy customization to achieve similar ITSM functionality. Overall, Freshservice provided better value, quicker deployment, and lower operational complexity for our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) ## FAQs Freshservice is an IT service management (ITSM) platform that helps organizations manage incidents, assets, changes, and service requests. It’s also used by HR, finance, and legal teams to streamline internal support and automate workflows. Freshservice starts at $19 per agent, per month when billed annually. Higher-tier plans offer advanced features like problem management, release tracking, and analytics. Pricing is based on full-time agents, with optional day passes for occasional users. Yes. Freshservice supports native and third-party integrations across IT, HR, and customer service tools. These include connectors for messaging platforms, monitoring tools, and identity providers, helping unify workflows and reduce manual updates. Yes. Freshservice is used by HR, finance, legal, and operations teams to manage internal requests, automate onboarding, and deliver consistent service experiences. It supports enterprise service management (ESM) with secure, segmented workspaces. A managed asset refers to any item tracked in Freshservice, such as hardware, software, or cloud resources. Assets added manually or discovered via integrations are chargeable, except those imported through the Advanced Discovery feature. Full-time agents handle tickets regularly and are included in the subscription. Occasional agents use day passes, which are billed per day and allow temporary access to Freshservice for handling support tasks as needed. Yes. Freshservice offers no-code automation tools that let teams create workflows for ticket routing, approvals, and notifications. These automations help reduce manual effort and improve response times across departments. Yes. Freshservice includes Freddy AI, a virtual agent that helps employees resolve issues, submit requests, and access knowledge articles. It’s available as an add-on for enterprise plans and supports multilingual interactions. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Freshservice’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [4 Key IT Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/it-management-software-features/) Published March 26, 2024 by [Ashish Upadhyay](https://www.capterra.com/resources/author/aupadhyay/) ### [As Support Demand Rises, Technology is Boosting Customer Satisfaction for 63% of U.S. Businesses](https://www.capterra.com/resources/how-technology-helps-to-improve-customer-satisfaction/) Published July 30, 2024 by [Laura Burgess](https://www.capterra.com/resources/author/laura-burgess/) and [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) ### [How To Calculate the ROI of a New Software Purchase](https://www.capterra.com/resources/software-roi-calculator/) Published August 21, 2025 by [Amita Jain](https://www.capterra.com/resources/author/ajain/) and [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Popular comparisons [Zendesk Suite vs Freshservice](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk)[Freshdesk vs Freshservice](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice)[Milvus vs Freshservice](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus)[LiveAgent vs Freshservice](https://www.capterra.com/compare/102188-132997/LiveAgent-vs-Freshservice)[JIRA Service Management vs Freshservice](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management)[Zoho Desk vs Freshservice](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk)[Supremo Remote Desktop vs Freshservice](https://www.capterra.com/compare/132997-177094/Freshservice-vs-Supremo-Remote-Desktop)[LiveChat vs Freshservice](https://www.capterra.com/compare/62194-132997/LiveChat-vs-Freshservice)[SysAid vs Freshservice](https://www.capterra.com/compare/107225-132997/SysAid-vs-Freshservice)[ServiceNow vs Freshservice](https://www.capterra.com/compare/132997-254088/Freshservice-vs-ServiceNow) [Atera vs Freshservice](https://www.capterra.com/compare/132997-144309/Freshservice-vs-Atera)[ManageEngine ServiceDesk Plus vs Freshservice](https://www.capterra.com/compare/132997-179501/Freshservice-vs-ManageEngine-Service-Desk-Plus)[TeamDynamix vs Freshservice](https://www.capterra.com/compare/121317-132997/TeamDynamix-vs-Freshservice)[Tidio vs Freshservice](https://www.capterra.com/compare/132997-144040/Freshservice-vs-Tidio-Chat)[SolarWinds Service Desk vs Freshservice](https://www.capterra.com/compare/129478-132997/Solarwinds-Service-Desk-vs-Freshservice)[Intercom vs Freshservice](https://www.capterra.com/compare/132997-134347/Freshservice-vs-Intercom)[BOSSDesk vs Freshservice](https://www.capterra.com/compare/132997-144825/Freshservice-vs-BOSS-Solutions)[Salesforce Service Cloud vs Freshservice](https://www.capterra.com/compare/132997-136189/Freshservice-vs-Salesforce)[NinjaOne vs Freshservice](https://www.capterra.com/compare/132997-184229/Freshservice-vs-NinjaOne)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. 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