Who Uses This Software?

Zenefits is the perfect fit for any SMB up to 150 employees looking for a modern, easy-to-use HR solution. See why over 20,000 companies are using Zenefits to manage their 100,000+ employees!


Average Ratings

245 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Zenefits
  • www.zenefits.com/
  • Founded 2012
  • United States

About Zenefits

Zenefits gives you, your managers, and your employees a single place to manage all your HR payroll, benefits, compliance, and more in one online dashboard. Seamlessly connect your company's payroll, health insurance, paid time off, and other HR systems with Zenefits in just a few seconds without having to change vendors, plans, or pricing. And if your business doesn't have these things yet, Zenefits can give you quotes and set you up in just a couple of minutes.


Zenefits Features

  • Applicant Tracking
  • Attendance Management
  • Benefits Management
  • Career Development Planning
  • Compensation Management
  • Compliance Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Appraisal
  • Recruiting Management
  • Self Service Portal
  • Succession Planning
  • Time Off Management
  • Timesheets
  • Training Management

Zenefits Reviews Recently Reviewed!


Streamlined HR administration allows professionals to focus on strategic work

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Zenefits helps small businesses run their HR functions similar to what a big business would do with lots of resources. It is easy to do paperwork online like: I9s, ACA filings, W-2s, COBRA administration, new hire paperwork, etc. The tool also helps companies track time and attendance, time off, and offer a full suite of benefits to employees. I regularly tell others that we would need at least 1-2 additional employees to manage all the things that Zenefits does for us.

Cons: Zenefits needs to continue to improve their communication to customers, letting us know about upcoming changes to the product and further customize communications to our employees.

Streamlined Lack of HR

Feb 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: My employment place does not have a HR so this has done amazing things for keeping track of time off requests and approvals

Cons: Occasionally I feel like specificity is lost because of limits on what information can be conveyed although I don't know if thats the software or my administrators

Great Free Onboarding Tool

Feb 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our company uses the free onboarding module in Zenefits. The interface is very intuitive and user-friendly and has saved us a lot of time in the onboarding process.

Cons: The only thing I can think of is that they don't have a support number. However, the support I have received via chat and "call back" has always been helpful.

Been using them since Beta. There Awesome!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the Quickbook interrogation. The on boarding of new employee is stemless and easy for both the employee and employer. Been really happy with their product since Beta :)

Cons: In the begin almost everything was free and when they move to a non free version, I thought that they are more in the expensive side.

Great applications for HR

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In the user side, this is a great software when we can book holidays ou personal days. It's really easy to navigate and have a good UX/UI.

Cons: Zenefits is not available for all countries. For example, in my case i can not insert a Portuguese address because Portugal isn't available yet.

Overall: I use this for schedule holidays or personal leaves.

A productivity saver!

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, simplicity, all info available in one place, profiles for all staff, ability to pay contractors.

Cons: Lack of an applicant tracking system to make it a TRUE ¿all in one¿ Human Resources Info System. Some functionality is limited.

Zenefits is a great tool!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having all our HR needs under one roof. Support navigating what we need to have done for our employees and making sure we are compliant. Pricing is extremely reasonable for what you get.

Cons: We can't integrate Payroll in PA yet...but soon! Wish the integrations did more than they currently do.

Great for Small Businesses

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Easy to use and great service for the price!

Pros: It makes the onboarding process super easy and then it stores all of the information in one place without having to worry about filing away paperwork. It is also easy for our employees to access their records and can easily make any changes to their address or tax information.

Cons: We would love to use Zenefits to process our payroll but are unable to do so because the service is not offered in our state of operation. Similarly, we cannot manage our benefits through Zenefits. But for all of our other HR needs, Zenefits has us covered.

Zenefits is employee friendly and a huge time saver!

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how user friendly the portal is and how much time it saves HR. Zenefits makes On-boarding is a breeze!

Cons: Payroll functionality and no survey/form capability. I wish it also had the ability to do employee evaluations at a manager level.

Great One-stop-shop HR Platform

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: All in all a great value for the money and i highly recommend it to any SMB

Pros: Packed with many crucial HR tasks Affordable even for Small Businesses Plays well with some other cloud platforms (Google Apps, Quick Books online, etc) User friendly Very responsive human-run support

Cons: Some features are slow to come out Payroll Sync takes a few hours sometimes (Possibly due to Quickbook's API limitations)

Simple!

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: None at this time

Pros: It is very straightforward, with supporting FAQ section. Also a very clean design and site map. Lots of integration options.

Cons: Could always have more integrations, and maybe a partnership with more 401K companies (Captain401), but no major complaints so far

Great functionality and customization, questionable customer service.

Feb 06, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I don't know if they grew too fast or just had problems internally, but I think the software had great potential, but the flaws caused us to take our payroll business elsewhere. We do continue to use the insurance/benefits aspect and really like it.

Pros: We really like how you could customize different categories, documents, etc and let your employees do a lot within the software itself.

Cons: We had a few issues with the customer service and technical people at Zenefits. I feel like they've gotten better as we still use them in a minimal capacity. Wrong filings, poor help and support were the major issues.

My experience with Zenefits has been mostly positive with occasional moments of frustration.

Feb 02, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The Benefits Management feature is time-saving. Every feature intergates together smoothly. The system itself is very user-friendly. The product is constantly growing and adding new features.

Cons: There are some features that are not built-out enough. They seem to release features before they are ready. Their sales department can be pushing at times. Their customer service

The best HRIS system I have ever used!

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user friendly T&A very easy to use reporting is a click of a button and very easy to use requesting and approving time off

Zenefits Is My Favorite All In One HR Software

Feb 01, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits makes completing HR related tasks very simple. It also can incorporate payroll so employees do not need to access 2 separate portals when looking for both payroll and time-off information.

Cons: I do thin Zenefits has tried a little too hard to make their website look modern. Efficient functionality is always better than pleasing aesthetics.

Zenefits has simple, intuitive tools to make things a bit easier on you!

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Whenever I've had questions, Zenefits has always been quick to respond. Everyone I've spoken to has been rather pleasant.!

Pros: We use the free stuff and have been very impressed. I used to maintain paper employee files, but almost everything I wanted in those paper files is much easier to document in Zenefits. I also really like the health benefits administration and COBRA administration. Once the system is set up, most of the communication demands are done automatically within the system. Our employees also like that they're able to use Zenefits to make elections at open enrollment and review those elections whenever they want to.

Cons: I'd like to be able to eventually be able to use Zenefits for time and attendance and for payroll because the platform is simple and intuitive and because our employees would really like the integration with their existing Zenefits accounts. The price for us, however, is not competitive enough with our standard Quickbooks system to justify the switch.

Extensive Time-Saving Platform

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: If your organization needs help streamlining multiple HR facets and giving your employees more flexibility and control over their options, I would definitely recommend Zenefits. With new options continually being added, I expect that the system will only become more useful as time goes by. The overall platform has so many features and tools that it can occasionally be overwhelming, but this is less of a true "con" and more of a "Wow, I need to do a better job of exploring everything" scenario.

Pros: Zenefits has been absolutely phenomenal for our company. A few years ago, we were still doing things "the old way" in many senses: utilizing an external health broker that needed constant interaction from us, running COBRA through a separate provider that also needed to be updated frequently, relying on employees to submit time off requests via email and having no real way to track that, printing stacks of paper for onboarding, etc. Once we switched to Zenefits, I started saving a ton of time in day-to-day activities. I stopped worrying about updating multiple extraneous systems to achieve a single task. We eliminated huge amounts of physical onboarding paperwork that employees had to deal with. Even better, all of this was wrapped up in neat, tidy package that included powerful reporting tools and A+ customer service. Everything is very streamlined in the system and our employees enjoy using it, too.

Easy to use, awful customer service

Jan 24, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: I would not recommend Zenefits to anyone! They have a lot of work to really compete with other platforms that provide real time customer service and you don't have to sit and wait for them to call you.

Pros: The platform itself is pretty easy to use and the dashboard is nice. The payroll portion is easy to use, but for hourly employees, payroll can not be run until the absolute end of the payroll. Even if you wanted to process payroll a little early, you can't.

Cons: The customer service is awful. If you send a "help" email, you will NEVER get a response. If you request a call-back, you will get that, but if the agent tells you they will send a confirmation email, don't expect it because it will never come. Their benefits team is super slow at responding to benefits questions. I end up calling the carriers to get my answers. And payroll....if you submit your payroll at the 2:00 PST and they receive it at 2:01 PST, you payday gets pushed one day. I don't understand why they require four days before payroll processing for direct deposits. The customer service team are mostly really awful to speak with; they dismiss you like you are wasting their time.

Zenefits was the HR software of choice for a former employer.

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how its pretty much a one stop shop for everything from PTO, online paystubs, and a plethora of other tools work related.

Cons: Wasn't that simple to navigate. Definitely spent some time through email and telephone with Hr and support to get things done sometimes.

Extremely user-friendly software that integrates with other services you may be using.

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The 'roadmaps' that it takes you through when integrating with other software is excellent. At first glance it may seem gimmicky, but it is actually functional and upbeat. You can begin using Zenefits almost instantly without investing too much time learning the ropes, which is great,

Cons: It did not have enough functionality to be our complete solution across all clients, and instead we chose to integrate Zenefits into Payclocity.

Capterra-loader

Great way to manage your company benefits

Jan 17, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's great to be able to have all your documentation in one place, along with access to the actual benefit outline. This makes it so that you pretty much don't need any physical documents.

Cons: It would be nice to be able to have more ways to send doctors information or keep track of past info. The mobile app is pretty basic.

Definitely moving from Zenefits in 2018

Jan 17, 2018
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: As an HR person I spend more time fixing mistakes from zenefits or correcting misinformation on our benefits policies or deductions given to our employees from Zenefits.

Pros: New hire onboarding works- but not great. Online Customer service responds quickly when needed. Not sure else to add here.

Cons: Disjointed processes between benefits and payroll. Answers from customer service are seldom correct Zenefits is on west cost so you seldom hear back from anyone until 2 pm est

Great Onboarding Software

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This product is super easy to use and keep onboarding activities organized. Even the reporting feature is easy.

Cons: I wish there were more apps and integrations. It seems like Zenefits is missing an opportunity to provide more products and enhancements.

Implementation Nightmare

Jan 16, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: I really had hoped this would have been a positive change from ADP but its really just training one set of issues for another.

Pros: Zenefits has a lot to offer and a very easy to use cloud platform. The product itself is fantastic however it is poorly executed which has caused enormous headaches.

Cons: Implementation Manager has an automated email that goes out every single time letting you know it will take him 24 or more hours to get back to you Our payroll implementation was significantly messed up by their team and resulted in our employees being paid incorrectly and not through direct deposit Their approval and processing timeline for payroll is moved up way sooner than other platforms which leaves HR very little time to review and fix timecards. They still have not gotten back to us on how they plan to reimburse our employees for the incorrect pay (due to them setting tax allowances incorrectly when importing our data from ADP)

Pros & Cons of Zenefits

Jan 11, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: It works great for new employee enrollment, however, it is sometimes hard to figure out where stuff is in each of the sections from and administrator point.

Pros: The platform works well for small companies as an HR platform. Employees can sign up for the insurance through the Zenefit's platform. This alleviates the paperwork for an admistrator. Zenefits also runs a report showing the benefits deductions for each payroll period.

Cons: The Zenefit's platform is "one size fits all", without flexibility to accommodate a smaller company's needs. The software can be very difficult to navigate. The sales people promised Zenefit's would never charge to use the platform as long as they were our insurance brokers. However, about six months after signing up they charged us for using the PTO (paid-time-off) portion of the platform (Bait & Switch). Zenefits support requires continual followup to receive an answer. Also, you have to email or chat them, there is not a customer service phone number. The Zenefit insurance brokers are not knowledgeable about insurance. They offered us a health plan that was not valid for our company, then when they figured that out, the broker commeted that "it was great that we didn't offer that plan to the employees". I expect insurance brokers to know what they are selling, not for me to tell them if a plan is valid or not in NYC.

Zenefits was the first HRIS system my small company used (100 employee)

Jan 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Worth taking a look at.

Pros: User friendly for both HR and employees (self-serve) --easy and intuitive to use. Incredibly easy to create customized reports off using almost any data point(s). Smooth automated benefits enrollment process. Responsive customer service and great online help tools. System doesn't go down and is fast enough to keep up with our needs.

Cons: Zenefits is still 'young' and getting its act together. Used to be free until last year and they are still evolving their pricing structure, so they may end up being too expensive for our small company. Considerable personnel turnover in past 2 years and change in how they manage some functions (for instance, they now outsource benefits management to a 3rd party company instead of managing benefits inhouse and I am not overly impressed with the current benefits mgmt. group). Limited paid time off functionality (system only allows tracking of one paid time off process and my company has 2 discrete time off policies).

It's alright

Jan 09, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Zenefits is great for smaller companies that need a way to track time off. Zenefits makes it easy to put in time off requests. No more paper trails!

Cons: The honor system is kind of necessary here, as an accrual system doesn't workout here. We outgrew Zenefits because of the way time off was handled.

One Stop HR Enterprise Management Software

Jan 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great user experience and interface. Provides a lot of essential HR software solutions. Overall product has significantly improved (and continues to iterate) along with Zenefits' support and engagement.

Cons: Doesn't provide Org Charts. Customer Service hasn't until recently been helpful in resolving issues (this has dramatically improved). Reporting is limited.

Zenefits is extremely user-friendly for the on-boarding process

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits portal provides easy on-boarding of new employees. This is important when you can be on-boarding 50-100 new employees in a day. It also allows management access to important HR information and the ability to view all relevant employee information in one place.

Cons: The interface between Zenefits and third party payroll systems needs significant work. Most of our overhead employee support is around the payroll interface. Validating and cleaning up date being sent from Zenefits to our payroll system.

Great Online HR Tool

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to keep track of staff PTO and we love that it syncs with our google calendar so our entire staff can see who is out of the office. Easy/Effective on boarding makes new hiring a breeze!

Cons: I wish there was a way to better organize personnel documents that we have uploaded. Since we work at multiple locations, it's better for our supervisors to be able to access personnel files while on the go.

this business is falling apart...

Dec 27, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The interface looks nice (however, apparently they changed their designer recently), it's free and it claims to have a lot of functionalities

Cons: The customer service is unresponsive, multiple emails have been ignored; functionalities on their webpage (like online benefits) actually are not online yet; collaboration with unprofessional and inefficient brokers; skipped our payroll for no reason

Great software that does the busy work

Dec 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits tracks all of the details and organizes everything in a clear way. It makes our company look modern and together when we present ourselves to new hires. We have almost completely eliminated paper files. I've learned so much about the field through the Zenefits events and community and love having connections to other HR people.

Zenefits has been great for our company!

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits has been a great way for a small business, like us, to ease into technology. It has really great and helpful tools, the cost is far less than alternative options, and their customer support is usually excellent. It has helped cut down benefits paperwork tremendously, kept us ACA compliant, streamlined our hiring process, and we were able to customize other areas (such as documents) to help us track policies & trainings. We're still finding ways to be able to customize it to work for our company. So with all of the options we use and new ways we are able to customize it, the cost continues to go down once it's all factored into the equation.

Cons: Zenefits is a fast moving company, so sometimes changes come fast and furious. They usually are good changes, so that helps ease the burden. However, sometimes it can feel like I just learned how to use something and then it changes. But I guess that's also just the new normal. Other than lots of changes, I really don't have a lot of cons. When I come across issues, I contact a customer service rep and things are usually taken care of. I'm sure there are little things I would tweak here and there, but nothing significant that would make me not recommend using this product.

My experience with Zenefits has been frustrating.

Dec 14, 2017
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The zenefits portal is user friendly and easy to navigate allowing all administrators to use the software without issue.

Cons: We experience many many problems with zenefits. Our insurance information is never accurate, we have tons of issues when employees try to do reimbursements against their FSA, your support staff is lacking in both desire to actually help and education, your support staff OFTEN provides incorrect information, the list goes on.

Easy to Use HR Platform!

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We've been using the Zenefits platform for over two years and are big fans. We've slowly been incorporating more features - such as vacation time and sick time and have had great experiences with all of them. Our staff love the smooth onboarding process and our managers love being able to access their staff documents all in one place. As an admin that needs to periodically look up information on salaries, addresses, etc, it's so great to have easy access.

Cons: We've had issues with supervisors being able to access information for their employees and hope this can get resolved asap.

Willing to work through issues

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the team that we have worked with so far. Zenefits doesn't have the ability to help us customize a lot of things we were hoping for, but the team has been amazing in responding to our concerns and coming up with workarounds.

Cons: I feel like the product is a one-size fits all. My biggest complaint is that our specific company has multiple entities and there's no way to link all of the entities together. I'd like employees of entity 1 to be able to see the org chart for entity 2 as well as employee contact info. I

Great HR system

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Affordable, easy to use, keeps managers and supervisors informed, great reporting, fast customer service, easy payroll reporting, easy way to print pay stubs and access information quickly, easy to request and approve time off, easy to track employees that are off or on break, compliance notifications keep you informed all year, zenefits is always looking for ways to improve and integrate new things to make their programming better

Cons: not connected with e-verify, would like more integrated apps, and would like to be able to put benefit information on the dashboard without using the brokerage company they have partnered with(I have a great benefits broker that I would like to keep). Disappointed I can¿t use the benefits feature without changing brokers, can¿t use cobra feature without benefits feature

Great platform for early stage startups and smaller companies... deeper integrations required

Dec 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - ease of use - the number of integrations with key companies - UI/UX is great - the new reports dashboard is nice - pre-boarding candidates after offers in greenhouse is super easy

Cons: - the integrations aren't deep enough, very basic for most - integrations break all the time and it is a pain to try and get support to fix them

Awesome software

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: There have been growing pains just like any other company but Zenefits always seems to want to do what is right.

Pros: Zenefits has been doing this for a long time so their feature set is substantially greater than anyone else out there.

Paperless FTW

Dec 12, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I love how easy Zenefits is to use for onboarding and open enrollment. We have been able to get away from paper using Zenefits.

Cons: I wish we could set up our Health Reimbursement Arrangement and Flexible Spending Arrangement through Zenefits, but so far, that hasn't been possible.

Like having an HR department

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Easy to use customizable online HR tools. Combination of onboarding, secure document storage, optional payroll, time tracking, health insurance/HSA and other modules. Lots of features for a reasonable price. HR guidance on demand. User-friendly attractive interface. Responsive customer service.

Cons: Nothing so far that I can think of. I wish there would be a greater price differential to make it more affordable for small businesses with one or two employees.

makes my job easier

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: digitizes and stores all aspects of hiring and employee records. It's really easy for employees to udpate their own info, too.

Cons: the new pricing tiers aren't my fave, but still a pretty good value. All inclusive payroll is nice, too.

Good Customer Service, Limited Options unless you opt for upgrades

Dec 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: So far, Zenefits has been great to support the needs of a growing company. The help center is great and customer service is fantastic. Clean, crisp layout and no errors in loading/commands. Very very easy to use for administrators and employees.

Cons: They limit key features, such as payroll and commuter benefits, and force you to go with their service instead of integrating with other providers. It isn't a huge con but it makes it difficult since they market themselves as lightweight, highly integratable and improves onboarding/ hr management. Just a little cumbersome as these steps in onboarding must be completed separate.

Great service and ease of use

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have implemented several basic and new features of the product and the roll-outs have been successful across all segments of our employees.

Cons: Can't wait to see payroll in all 50 states and would appreciate using some basic functionality for users outside the US.

Zenefits review

Dec 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Zenefits has a great layout that make it pleasant on the eyes. There are many functions you can utilize, such as, export start dates or birthdays of all employees.

Cons: Zenefits does get a little confusing at times. The on boarding process definitely needs to be changed.

Zenefits is a good starting point

Dec 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Zenefits was a great solution for my company when we were 1 - 60 people. Once things got complex, I feel like it made more sense to move to an HRIS where employment information was easier to track and update. However, for the cost and functionality, it definitely helped our company at an early stage.

Pros: - easy to use UI - straight forward - gets everything you need done - completes background checks and a place for all employee information

Cons: - not super robost - the customer service is helpful for quick things but anything in depth they take a few days to get back to you - not supportive once you get over 100 employees (better off hiring a full-time HR person to manage all the stuff zenefits does)

Consider Zenefits for your HR needs!

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: Love this software overall! Easy to use and getting better all the time! The product team is very receptive to customer input and very willing to add features as requested.

Pros: Simple and very fast onboarding process in which the Admin enters basic information and a link is sent to the new hire to complete all the necessary personal info. Super easy I-9 verification and document storage. Excellent COBRA administration.

Cons: The Document Storage functionality does not meet my need. Currently (a change from how it was previously done) there is no upload functionality, it's a copy & paste process. The result is a loss of integrity in the document due to complex embedded formatting in our legal documents.

Great Benefits and HR Software

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Very easy to use, and the customer support is on point. Whenever I needed to view paychecks, adjust tax deduction, look up info, etc. everything was always very clear and easy to find.

Great concept but poor customer service and execution.

Nov 13, 2017
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Loved the idea of the concept, was basically sold on idea to have a PTO software that we could use for employees to use without a fee.. then once all were onboard, we had to pay per month and now you can't even call for assistance when you have a problem.

Pros: Has a mobile app that employees can access from virtually anywhere, can see a shared calendar that will display in outlook with employees scheduled off.

Cons: No customer service phone number, no email addresses for specific reps, customer service must be contacted online thru a job ticket (if an account is locked out, can't even submit ticket for contact and no phone number to call), managers don't have access to the employee review sections (must grant managers admin rights, which then opens the door for past requests to be deleted by an employee.. big problem), system was not set up properly and allows for managers to approve time off when employees did not have the time available.. no pop up that would ask "are you sure?" type thing, can not print an employees PTO time, multiple tabs to even get total time taken/available.

Fantastic User Interface, Customer Support = meh

Nov 07, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love the user interface! It's intuitive, attractive, and expansive. It's easy to navigate to exactly which tool or report I need.

Cons: I dislike not having a designated customer representative. I'm constantly being shuffled to different people, and sometimes it's hard to get an accurate, legally-sound answer without a lot of back-and-forth.

Awesome Software - Absolutely Awful Support

Oct 17, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.

Pros: For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing.

Cons: Zenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support.

Love the Zenefits platform

Oct 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: Very strong HRIS platform, but requiring BoR status (even with latest shift, Z'fits is dictating the BoR) is frustrating.

Pros: Functionality of each module, from org charts to benefit review is outstanding. We particularly like the automated onboarding with e-signature capability.

Cons: The benefit-related customer service is lacking due to Zenefits really being a product company as opposed to a benefit broker. Also wish that the payroll integration with ADP was tighter.

Everything in one place

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like Zenefits, it is very easy to use and for the techs to use also. I will definitely look forward to using it from now on.

Cons: The only thing that I dont really like is if one of the techs missing clicking on something there is no way I can go in and fix it for them.

These guys are complete clowns

Oct 10, 2017
1/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They don't know anything about benefits admin, and if they tell you something chances are it is wrong. After researching the company a bit, I figure out the problem. Terrible leadership at the CEO level, and a horrible company culture.

Pros: Their user interface is super simple and easy to use. Unfortunately it doesn't actually connect to your insurance providers, or have any bearing on your policies or payments or anything.

Cons: They mess up everything they touch. They are a middleman between you and the insurance company, so you don't have any idea what the real story is. Rate increases are 20%+ per year for the providers.

Zenefits Gets the Job Done

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Zenefits is an easy way for me to check my benefits, request time off, check on my employment status, etc.

Cons: I always have trouble navigating Zenefits, and the information it provides feels somewhat lacking, or at least it isn't organized very well.

Very easy to use HR/Employee Benefit software!

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits makes it extremely easy for employees to view their benefit information as well as request time off. All of the information I need is right at my fingertips when it comes time to make a doctor's appointment or schedule off for a vacation.

Overall: Requesting time off is simple, my benefit information is easy to access when I need it.

Better at the start, has gone down from there.

Sep 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have used Zenefits for about a year and will be changing systems very soon.

Pros: No cost. I like the ease of the onboarding system and ability to push to payroll seamlessly. It is relatively easy to use. Customization is possible but not always easy.

Cons: They changed so that they charge for a number of features now, they dont offer payroll in many states, they no longer have dedicated reps, you have email into a general support area and in many cases my response to support needs were very slow. They seem to have had some challenges with growth and their original promise of offering a free system that was robust and growing in exchange for brokering service commissions no longer really holds true.

Pretty and simple!

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user interface is very clean and easy to use. It's never hard to figure out how to do what you're looking to do--I've never had to reach out for help. It's nice to have things like time-off and health benefits in one consolidated spot, minimizing the logins I have to remember.

Cons: Honestly, nothing, I've never had a problem and am always pleasantly surprised how easy it is to accomplish what I want to.

Zenefits -- the simple, functional HRIS

Sep 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We utilized this solution at a Series B funded startup at the time and the major influence for selecting Zenefits was due to price point and customization. You are able to keep clean employee files, documents, and have new hires e-sign their paperwork.

Cons: Sometimes the system was very clunky, we were not able to do certain things and some users would have different views, although the same permissions. Support was very poor here. Although we used this system during 2015 when there was a lot of internal turmoil at Zenefits. Overall we made it work!

Amazing concept, execution needs improvement

Aug 15, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Honestly, my company is researching other companies so that we can remove Zenefits from out life.

Pros: In regards to the "free" areas of Zenefits (the ones that come with having them as your benefits broker) they are limited and pertain mainly to the basics of benefits. I do like that Zenefits can connect to our JazzHR ATS when onboarding.

Cons: I don't like that you have to pay for benefits related services such as reporting and 1099 compilation at the end of the year. This should not be an upcharge and for my company, the ability to run the 1099 reports and work with the document storage section cost for the year under the Bronze plan. Contacting support is difficult now and there is a constant revolving door with regards to their employee turnover and so it has been hard to even know who to work with when we need help.

transformational

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Zenefits has helped our start up company manage like a big company. I love the HR management, onboarding, benefits management, compliance, and time off aspects in particular and so do our employees. I look forward to adding Zenefits payroll once it is available in our state. Seriously, I cannot say enough good things about it!

Pros: Saves time, makes the HR generalist look like a rock star, streamlines processes, syncs with Intuit Online Payroll, HSA, integrated HR reports, support is very responsive

Cons: Does not sync with QuickBooks desktop, have had trouble activating G Suite and Principal apps

Misleading Pricing

Aug 09, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Comments: I would recommend using a competitor. The hidden fees made one question if their pricing will change drastically in the future. Be cautious.

Pros: The product itself appeared to be a nice solution in the market. It was simple to navigate. The onboarding automation was a great feature.

Cons: Pricing isn't clear. They charge an implementation fee after you sign up. It would not necessarily be a deal breaker for me but the fact that the fee is hidden and isn't clear from the beginning makes one questions the business values. Not sure if partnering with such an enterprise like that is best when dealing with such a sensitive aspect of my business.

Zenefits: All in one HR program (now with payroll processing) with great features

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, we would definitely recommend Zenefits, particularly for smaller organizations like ours, since it is efficient to have all HR handled in one place.

Pros: Lots of features, and now that payroll processing is possible, it has become so comprehensive that everything is in one place. Pricing is still affordable, even though they now charge for features that used to be free. The new interface is relatively easy to use, and we definitely appreciate the continued efforts to improve the program.

Cons: Customer service remains an area for improvement. The quality is definitely inconsistent, and unfortunately, we've had more bad experiences than positive ones. There's lots of being bounced from one person/department to another, and occasionally unresponsiveness--it was a nightmare renewing our insurance plans.

Switch and Bait

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Really like some of the functions. Had a lot of problems at the beginning but managed to fix them later.

Cons: This product was suppposed to be free since they became our broker for our health coverage. Started charging for the HRIS, that wasn't the original agreement.

Zenefits is a very helpful HR product for small and emerging businesses.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I really like the hiring, background checks, and HR benefits integration. These features simplify our work, give us a professional appearance, and provide great benefits to our customers.

Cons: Zenefits needs an integration with ADP. It also needs more performance management capabilities. I also worry about all the management changes in the company.

Zenefits

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software simplifies the employee onboarding process dramatically. You are able to send out the offer letter and other hiring documents, collect direct deposit information as well as tax forms and verify the I9 forms all is the software. All of this is included free of charge.

Cons: The company is founded on the fact that they want to earn your employer healthcare plan, however we worked to go through this process with them and had a poor experience. The service started out as free and then they took fuctionality away and added it to upgraded paid plans instead of in the free version.

Likable but terrible customer service

Jul 31, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: great and easy software. Truly at the time it was what we needed and being able to transition people time off to another system to this one was great.

Cons: not willing work with smaller companies and meet in the middle with a contract. We are a small company and dont need all the features they ask for so they did not work with us on a deal.

Overall: no comment

Overall I have had a great experience with Zenefits. Very easy to use and customer service is great.

Jul 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The site is pretty easy to navigate. Customer service is great. When you email them, they respond same day and do their best to find a solution for you. They are open to feedback and make the necessary changes quickly.

Cons: We did start a little rocky because we felt we had to ask the question to get an answer. They essentially did not how much information to give us. But as I mentioned, customer service was very good at answering our questions.

Super simple, easy to use interface

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: From the moment I began using this platform, it was so straightforward and easy that I didn't even need to go through any on boarding.

Everything was where you would expect it to be and it all just worked.

Overall: Simple and easy to use HR benefits

So easy to use and super helpful platform for tacking HR needs.

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Onboarding feature is great and the HR specialists are super helpful! They are extremely responsive and knowledgeable.

Cons: No automated performance review system, however they do have many tools and docs that are easy to use and lead you in the right direction.

Great tool for making benefits information available in one place.

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that the cards are available quickly via mobile app. I also find that having access to pay stubs and additional information is very useful because I don't like to carry a lot of cards on me.

Cons: The mobile app is a double edged sword; while it's convenient to have access to your information, it's not very easy to make changes on the go.

terrible disaster after massive layoffs

Jun 19, 2017
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Comments: I'd stay away from this product until they get their company back on solid footing... they are a total mess right now..... maybe headed to bankruptcy?

Pros: nice user interface- at leat it looks good, but the benefits stop there, there is no customer service at all.

Cons: terrible customer service! we have had huge problems with them filing our taxes for us in California, we cannot get ANYONE to answer emails or calls for weeks!!!

Zenefits has made onboarding easy!

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the onboarding feature. It allows me to have a very specific sign on employment letter laying out the specifics of an employee's employment requirements. I can also get the required tax information upfront. So simple to use and the customer service has been great with any of my questions!

Cons: I dislike the fact you now have to pay per employee to obtain the sick/vacation time feature. I realize things cost more as improvements are made, but I liked having the sick/vacation feature part of the free package.

Overall: Onboarding made simple

Simple to use for admins & employees love it!

Jun 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: As Zenefits users for the past three years, we've loved how easy the solution is for onboarding new employees. Employees have made comments like "I knew the company really 'got it' when the onboarding was so simple. It also nice to manage everything in one platform - payroll, benefits, onboarding, business intelligence, etc. Without Zenefits we would likely need an additional employee just to do paperwork. Zenefits has always been responsive to our needs as an organization and our customer success manager has been extremely helpful.

Cons: We had a rough open enrollment process with the tool, but we started earlier this year and should be in better shape. Because the tool is constantly evolving, sometimes features come and go (Zenefits got rid of an in-house stock options tool they had built and so we had to switch vendors as a result).

Zenefits has changed they way we do everything!--In a good way

Jun 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Zenefits is extremely user friendly. Our employees use it with no errors and we have changed our processes because of how well Zenefits works.

Cons: Payroll was a nightmare to say the least--this feature needs a lot of work. I would also like to be able to have my managers be able to utilize the performance management platform--which currently they cannot unless I give Admin rights (which we do not want to do)

Good but not Great.

Jun 15, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: When I first joined the app that I needed was free, but Zenefits then made some changes and some its features were no longer free.

Cons: They dont have great customer service. Once I had an issue using the PTO app and it took over 2 weeks to resolve. Horrible service.

Easy to use, employee friendly.

Jun 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Employee experience and navigation extremely straightforward. No training needed: intuitive user friendly design.

Cons: Lack of customization in some areas. Heavy focus on core benefits, limited tools for additional benefits, such as linking 401ks.

Zenefits so super easy to use for employer and employee.

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: That it's super easy to use by everyone. I spend less time doing paperwork. Employees can take control of their onboarding and make changes. They can request PTO and see what is pending and how many hours they have remaining. Zenefits is like having a silent HR person.

Overall: Freedom to do other work. Not having to do paperwork all day.

Used by my company

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like the interface and how easy it is to navigate the site. It was a little difficult to change my address though.

Cons: I wish you could make your info public so that employees can find out public information about others.

Zenefits Good but Not Great

May 23, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
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Pros: Zenefits is easy to use and employee raves about the simplicity of the platform. There is not much to complain about in terms of technical support as we rarely encounter hiccups and find it easy to troubleshoot and is generally a just ID10T error. I do enjoy the fact that my employees can navigate about without too much training or hands-on support from me.

Cons: I think the platform can be more robust. I enjoyed being on another platform with a more established brand where we are able to use the total HRIS solutions to house all personnel files, handbooks, and they worked with us in an HRBP capacity to ensure we were in compliance. It would be great if Zenefits had more hands on physically accessible staff who came on client site monthly to assist with HR matters especially for smaller organization with HR departments of one.

very easy to navigate.

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, its a really easy to use tool

Pros: I like the simplicity of the dashboard. A lot of other programs just list everything or its very cluttered.

Cons: I guess the one thing I would like to see is the time off tab, if the days you have could be split up into different categories. Like PTO, sick, bereavement. Anytime i need to know i either have to go ask around my office or have to read my employee handbook.

Just doesn't work as advertised

May 10, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The theory of what they are trying to do is huge, especially for small business. UI was better 18 months ago when my clients signed up.

Cons: Service took a major hit after their very public issues. When I reached out for assistance with an issue, they didn't even attempt to fix it in a satisfactory way. If they actually want to retain clients, their service team shouldn't just assume it doesn't work for you and infer "take it or leave it."

Director of Talent

May 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is easy to use, and it's easy to sync with our other HR tools. We even purchased a new ATS just to use with Zenefits.

Cons: The customizability of forms and what not is limited. I would like to create more forms, but the process is not as easy.

Zenefits is a great start to easing the pains of onboarding

May 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Would prefer some more true benefits advice from the benefits advisor. while she helped me a lot with this open enrollment, I felt that I was driving the discussions rather than she. I would've like more advice from her regarding which plans to target and what other companies my size are doing.

Pros: Zenefits makes onboarding and benefits enrollment paperless and easy. The third party app integrations help round out the onboarding process.

Cons: Sometimes the app integrations don't work. Third party app store is minimal. Would like integration with my current 401k provider.

Efficient Onboarding

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great Sales support!

Pros: Employee on boarding, HR Handbook wizard, 3rd Party App integration - ADP, XERO. Great Sales support!

Cons: The payroll module doesn't allow for Illinois payroll.

Zenefits is great for our small business

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The program is easy to use, easy to set up and great way to organize our employee information/benefits. The phone app made it that much easier since we have a lot of off-site employees. Zenefit's staff is great too-- they are always very helpful and quick to respond.

Cons: I'd like to see more features to the program - a section to schedule an employee review (reminders to do so on the management end), HR request from our employees (request to meet, anonymous suggestions), ability to add in custom fields (our reasoning: under the benefits section we could add fields that state vehicle they operate, if they have a company cell phone, company computer, etc. just to keep those records all in one place).

Great HRIS

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The integrations are very useful and are helpful in taking or HR processes to the 21st century. I would highly recommend it/

Cons: The cons are that the document feature is very weak and we were under the impression that it would be included in the order of zenefits.

Eh

Apr 12, 2017
2/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Not worth it. They are starting to charge a lot of thing when they didn't before. It was you pay the broker and get the program free now you don't. Also it doesn't have a lot of features

Pros: User friendly

Cons: No payroll

Zenefits Review - French Broad Chocolates

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: It would be great if there were a way to require that employees enter bank account information and disable the paper check option all together. I believe this is legal in North Carolina, where we are located, as long as the employee receives a pay stub. It would also be amazing if there were a built in team communication portal. We currently use GSuite to build Groups which can encompass non-Gmail email addresses, as well as HotSchedules. It is a bit difficult to always be adding folks' emails to so many different systems. If Zenefits could track employee reviews based on their position/wage changes, that would also be amazing! That's all for now.

Pros: The aesthetic of the site is nice. The overall idea of employee/administrator shared duties is nice. The onboarding process is almost as efficient as I think it could be and the insurance function works pretty well with some exceptions. The multiple integrations with other software are also vast and offer many options for integration.

Cons: Does not integrate with QB Manufacturing Edition. Does not offer multiple job roles/pay rates (this keeps us from further exploring any timekeeping or alternative payroll integration). Org chart does not allow for multiple owners/CEOs. Does not allow for tracking of certifications or training for employees. Insurance deductions aren't correct after 2 fixes...still waiting on support for this. There is no general alert system upon logging in, as there was on the old platform. I-9 verification does not require employees to upload enough documentation. i.e. they can upload a driver license and not the 2nd form of ID, so when I receive the request to verify, there is only one form of ID there and I have to chase them down for the 2nd. If they do go into Zenefits to upload another form of ID, it is difficult to navigate.

Review

Apr 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall I believe zenefits is very user friendly. The layout is very pleasant on the eyes.

Pros: I like that you have the option to put a picture to every employee and that you can create charts with the information you want.

Cons: The templates for on-boarding is a bet confusing. I always have to triple check my work before I send any offer letters or 3 month probation papers.

Very good

Feb 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Zenefits has put a lot of thought into their features.

Pros: Many features.

Cons: Not a totally intuitive app and not always easy to find answers. I end up emailing Support for how-to's and for workarounds.

Recommendations to other buyers: It does just about everything I need.

Lacking in Customer Support and Functionality

Feb 13, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Our needs are fairly simple for a small company with under 10 employees, but we have discovered that Zenefits can't even handle some of the smaller requests we have inquired about, to totally messing up our insurance enrollment and leaving our employees having to pay out-of-pocket to doctors for the first 2 months of our plan.

Pros: PTO tracking - but now Zenefits is going to charge for this.

Cons: Poor customer service - you need to have a designated rep instead of inquiries and problems going to a general support team. Your software is too rigid for a smaller company and allows no flexibility to accommodate a smaller company's needs. The software can be very difficult to navigate. Setting up PTO has been extremely challenging. Health Insurance enrollment was a disaster in 2016.

Recommendations to other buyers: Look elsewhere for a HR support company - we are.

Employee savings management

Feb 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: As an HR system, we get most of the functions within zenefits. it also helps to manage and keeping employee savings details. We provide a couple policies to employees to have their savings. Zenefits calculate the savings for all people and reminds us of time when to provide them extra money to make their savings.

Pros: If employees can also see their saving details and have a login to zenefits, that will be best. As of now, we as HR have logins and team does not have it. So having a guest user type will be best.

Recommendations to other buyers: The user management can be improved. Rest all works fine and is helpful for our company. We can manage all data in the required way and get reports out of this system.

Attendance management is a great piece

Feb 07, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Managing attendace is a great piece out of Zenefits. Attendance can be easily recorded and exported for the reporting purpose. The payroll is managed based on attendance which helps out a lot.

Pros: Easy to use application with some good attendance functionality.

Recommendations to other buyers: Good for managing attendance and payroll.

Bait and Switch

Feb 06, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Zenefits is a great system overall. You can tell the functionality and comprehensiveness that the HR department needs is there, but that's where my positive review ends. I recently signed my company onto their platform sold on specific features like PTO. I selected Zenefits BECAUSE these functions where part of their free platform and I could add on what I needed (for a fee) as I went. I partnered with JAZZ their ATS recommendation and put all my eggs in Zenefits basket, which was a BIG mistake. Their synch of my payroll took 5 weeks (was supposed to take 2 at most) and was ported over as a complete mess with wages and employees all mixed up, this took weeks to fix. Finally, when all of that was sorted out they changed their free base plan that included PTO (one of the major reasons I signed on) to a paid plan! BAIT and SWITCH! You would think they would grandfather their old clients in or create a bare-bones option that still gives you a remnant of the function you were sold on. I would recommend a company that has better support and can DELIVER on what they have their sales people sell. Their client support kept insinuating I was lucky to have anything left for free! Terrible way to handle the situation!

Pros: The platform itself seems user-friendly, I did not have a chance to use all the features since the plan changed but overall seems fluid, and clear to use.

Cons: Horrible customer support takes literal DAYS to reply. They are also on Pacific time but do not start replying until 9 am their time, horrible for each coaster. Feels like they want to squeeze money out of you. If they cannot afford to run a free platform then they should not offer it, not punish the client later for their bad decisions.

Recommendations to other buyers: Look at other software, they are pricey but seem to have their act together. They are not in a "change" period like Zenefits. I wish I would have selected one of these two, at this point, I am hung out to dry with no option than to pay for something that was free 10 days ago. NOT TRUSTWORTHY.

Attendance management using Zenefits

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: "Zenefits helps with managing the attendance for my team. Every day we mark the attendance using this software. In past, we used to have the manual paper system but now its all automated through zenefits solution. It also provides good reports which are used to manage pay for team base don their attendance data."

Pros: I would like to have an export of all attendance data to excel document. it will help me sort any data and perform calculations over them.

Recommendations to other buyers: Attendance and time entries help to understand the availability of our team within the office. It provides info on who is staying most in office and who stay less in office. Good solution.

Payroll Accountant

Jan 24, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Medical Deductions are ALWAYS wrong! I've worked with several different people over several months trying to get this error corrected with no luck, I've even had to put a "stop sync" on the account, it takes hours every time I run payroll...Ridiculous!

Pros: On-boarding is easy.

Cons: That the dashboard is constantly changing.

Zenefits

Jan 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Features change often within the site, always confused as to where to go to locate something.

Life saving software to empower your organization with HR at the level of a major corp.

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This software truly enables our HR team to provide world class benefits to our employees with a fraction of the amount of work. It streamlines onboard and benefits renewals saving us large amounts of money. We are happy we signed on with zenefits and you will be too.

Great HR Administrative Tool

Jan 13, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Zenefits is a great HR administrative tool that is very user-friendly and there is always a representative to assist either by phone or email within 24 hours of request. Provides many HR administrative duties which save HR time to focus on more important things such as strategic HR. It is free service if the company goes with Zenefits as their Benefits Broker. However, to be honest, the Zenefits Advisors are not efficient. The worse part about going through Zenefits our Benefits Broker is that our health insurance open enrollment was not a smooth process. In the end, we found out our employees was enrolled in the incorrect plan and that we were not made aware of HSA incompatibility vs comparable plans. As a result causes my company to pay extra for our current HSA administrator.

Pros: Very current up-to-date technology. Allows smooth onboarding, paid-time-off record keeping, and records HR administration. Very optimistic, upbeat, helpful customer service.

Cons: Can never get a hold of our assigned point of contact or a representative immediately or directly. Benefits advisors were not efficient with assisting and helping my company through health insurance open enrollment.

Recommendations to other buyers: I do not recommend using Zenefits as a benefits broker if you need major assistance with the health insurance enrollment process.