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Zenefits serves SMBs of all sizes; from 1 to 5 employees, to businesses with 1000+ employees.

Product Details

Zenefits is a SaaS cloud-based HR platform that helps small and mid-sized companies empower their workforce, manage change and stay compliant. Zenefits' People Platform delivers the most comprehensive, intuitive HR experience in the market. Its HR, Benefits, Payroll and Performance apps combine with advisory services and integrated partner apps to radically simplify HR administration reducing paperwork and complexity so companies can focus on starting, running and growing their businesses.

Contact Details

Zenefits

http://www.zenefits.com/

Founded in 2012

Located in United States

Starting Price

  • Not provided by vendor

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Zenefits Features

360 Degree Feedback
Applicant Tracking
Benefits Management
Compensation Management
Employee Database
Employee Profiles
Onboarding
Payroll Management
Performance Management
Recruitment Management
Self Service Portal
Time & Attendance Management
Time Off Management
Calendar Management
Employee Scheduling
FMLA Tracking
Overtime Calculation
Reporting/Analytics
Self Service Portal
Time Tracking
COBRA Administration
Claims Management
Deduction Management
Disability Insurance Administration
Employee Database
FMLA Administration
FSA Administration
For Brokers
For Employers
HIPAA Compliant
Health Insurance Administration
Life Insurance Administration
Provider Management
Retiree Administration
Retirement Plan Management
Self Service Portal
Archiving & Retention
Audit Trail
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
OSHA Compliance
Risk Alerts
Sarbanes-Oxley Compliance
Version Control
Document Management
E-Verify/I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Job Description Management
Orientation Management
Self Service Portal
Task Management
Training Management
401(k) Tracking
Benefits Management
Check Printing
Direct Deposit
Multi-Country
Multi-State
Payroll Reporting
Self Service Portal
Tax Compliance
Vacation/Leave Tracking
W-2/1099 Preparation
Wage Garnishment
360 Degree Feedback
Compensation Management
Custom Rating Scales
Customizable Templates
Individual Development Plans
On-going Performance Tracking
Peer Appraisals
Review Cycle Tracking
Self Service Portal
Self-Appraisals
Skills Assessments
Weighted Performance Measures
Biometric Recognition
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
TimeSheet Management
Vacation/Leave Tracking
Workstation Tracking

Zenefits Reviews

Overall
4/5
Ease of Use
4.5/5
Customer Service
4/5

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Showing 50 of 604 reviews

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Showing 50 of 604 reviews

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Shae J.
Human Resources Director
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 16, 2019

“Seamless low-cost solution for small to mid-sized companies that kills busy work”

Overall-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.
ProsWith a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.
ConsI would love it if the custom email triggers were built out with greater functionality. Right now I highly utilize this tool but I see the opportunity for additional growth. The site should have a support number listed in the event of an outage. Right now you can only access support if you are logged into the dashboard.
Reviewer Source 
Source: Capterra
August 16, 2019
Shae J.
Director of Human Resources
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
December 3, 2018

“Seamless low-cost solution for small to mid-sized companies that kills busy work”

Overall-Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.
ProsWith a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.
ConsI wish the performance management module was baked into the subscription versus an add-on cost. The transition to a new brokerage, OneDigital, has come with its challenges, but I appreciate that the leadership teams both with Zenefits and OneDigital have been willing to personally speak with me to determine how gaps can be bridged to improve my experience as the employer.
Reviewer Source 
Source: SoftwareAdvice
December 3, 2018
Mike m.
HR Manager
Publishing, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 21, 2018

“Feature-Packed HR Platform”

ProsAt our small company, we use Zenefits for basic HR administration like onboarding and enrolling employees in health benefits. It has saved us a lot of time over the past couple of years, particularly with the elimination of paper forms and the fact that it communicates with our healthcare provider. There are a lot of features on the platform and more seem to pop up every few weeks. The recent redesign has also made things a little easier for both administrators and employees. Our staff members also like the Time Off functionality in the system, whereby they can submit vacation or work-from-home requests and managers can then easily approve them directly from an email notification. Recently, the activation of the ClubZen area has given us a chance to interact with other Zenefits customers and provide direct feedback to the Zenefits team, which is an interesting idea and one that gives us a sense of belonging to the community at large. Monetarily speaking, we also think that the system is a great value for the price, even if we don't necessarily use every single feature available to us with our subscription.
ConsThe platform itself works well for the most part, though occasionally I'll run into areas where setting up a policy or enabling a feature seems a little esoteric and not too straightforward. Zenefits has also been working hard to improve their customer service, which has been a sore point for quite a few customers in the past. For this year's open enrollment, for example, I had to specifically reach out to the customer service team to get the process started, and was bounced around a little bit before landing with a benefits advisor. However, things were smooth after that. I think if these factors can be improved, the system will be really great.
Reviewer Source 
Source: Capterra
May 21, 2018
Lauren S.
HR Director
Food & Beverages, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
7/10
Source: SoftwareAdvice
April 12, 2017

“Zenefits Review - French Broad Chocolates”

OverallIt would be great if there were a way to require that employees enter bank account information and disable the paper check option all together. I believe this is legal in North Carolina, where we are located, as long as the employee receives a pay stub. It would also be amazing if there were a built in team communication portal. We currently use GSuite to build Groups which can encompass non-Gmail email addresses, as well as HotSchedules. It is a bit difficult to always be adding folks' emails to so many different systems. If Zenefits could track employee reviews based on their position/wage changes, that would also be amazing! That's all for now.
ProsThe aesthetic of the site is nice. The overall idea of employee/administrator shared duties is nice. The onboarding process is almost as efficient as I think it could be and the insurance function works pretty well with some exceptions. The multiple integrations with other software are also vast and offer many options for integration.
ConsDoes not integrate with QB Manufacturing Edition. Does not offer multiple job roles/pay rates (this keeps us from further exploring any timekeeping or alternative payroll integration). Org chart does not allow for multiple owners/CEOs. Does not allow for tracking of certifications or training for employees. Insurance deductions aren't correct after 2 fixes...still waiting on support for this. There is no general alert system upon logging in, as there was on the old platform. I-9 verification does not require employees to upload enough documentation. i.e. they can upload a driver license and not the 2nd form of ID, so when I receive the request to verify, there is only one form of ID there and I have to chase them down for the 2nd. If they do go into Zenefits to upload another form of ID, it is difficult to navigate.
Source: SoftwareAdvice
April 12, 2017
Venugopal S.
Technical Support
Insurance, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: GetApp
August 20, 2018

“With the introduction of Zenefits!! Get most of your HR Problems Released!!!!”

ProsIn today's life, a very big problem that big companies are facing is that HR is not manageable. I have seen a lot of companies that are facing this problem extremely. So, to overcome these barriers and make the flow smooth a brilliant software had been launched named: ZENEFITS!! It provides a platform that can be easily understood and can be used by an ordinary person. Great Na!! It also stores time and attendance of its users and supports Integration. One great thing is also that it provides a completely automated and electronic employees on-boarding services. It integrates all the functions of HR management under one roof only. This one is Awesome Guys!! It also supports reporting and filing data of ACA as well as it also supports customer service.
ConsThis application excludes international payrolls and having some problems in permanent storage of details of employees (Like mailing address of employees). Sometimes very awkward problems arise like managers are not able to access all the details of employees etc. Its Insurance Integration is also very bad as well as it provides only a few reports that are almost of no use. In comparison to its competitors, its prices are a little bit higher which also increases its cons. It has no performance management tools as well as it is not full HRIS, it is a basic system so use according to your needs.
Reviewer Source 
Source: GetApp
August 20, 2018
Teresa B.
Individual & Family Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
December 14, 2017

“Zenefits has been great for our company!”

ProsZenefits has been a great way for a small business, like us, to ease into technology. It has really great and helpful tools, the cost is far less than alternative options, and their customer support is usually excellent. It has helped cut down benefits paperwork tremendously, kept us ACA compliant, streamlined our hiring process, and we were able to customize other areas (such as documents) to help us track policies & trainings. We're still finding ways to be able to customize it to work for our company. So with all of the options we use and new ways we are able to customize it, the cost continues to go down once it's all factored into the equation.
ConsZenefits is a fast moving company, so sometimes changes come fast and furious. They usually are good changes, so that helps ease the burden. However, sometimes it can feel like I just learned how to use something and then it changes. But I guess that's also just the new normal. Other than lots of changes, I really don't have a lot of cons. When I come across issues, I contact a customer service rep and things are usually taken care of. I'm sure there are little things I would tweak here and there, but nothing significant that would make me not recommend using this product.
Reviewer Source 
Source: GetApp
December 14, 2017
Kate N.
Director of Operations
Construction, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 19, 2019

“Excellent HR platform for growing companies”

OverallWe are able to manage Benefits, Payroll, Performance Management, Time Off Requests, and Paperwork all from one system.
ProsThis program ties together most of our HR needs into one platform, making it easier for HR staff and employees to access the information they need. We process our payroll through Zenefits and they offered some 401k third party company options, which allows those benefits to be seamlessly integrated.
ConsSupport can be difficult to get online at times. They have a chat feature, which is most convenient for me as an administrator, but the wait times can be long or the chat request may be converted over to an email. This is a problem I have noticed over the past 3-4 months.
Reviewer Source 
Source: Capterra
August 19, 2019
Kath F.
Sr HR Manager
Marketing and Advertising, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 26, 2019

“Great for small or growing companies”

OverallWe have used Zenefits for almost five years now, and it's had its ups and downs but it is still a solid solution that is easy to use, offers a multitude of solutions and helps us in areas that we just do not have expertise (like payroll tax).
Pros- If you get insurance through Zenefits, the payroll option is extremely easy. Some integrations offered for 401k. - One Digital is a vast improvement as a Broker for insurance. Easy back and forth. - HRIS interface is easy to use. - Offers many different solutions for HRIS.
Cons- Needs more admin user privileges. Right now, there is just a superadmin and then a few lower level admins and basic users, but superadmins are the only ones that can fully oversee the performance management aspect. - More oversight in performance management software. - In performance management software, currently a 180 review is actually structured as a 90 degree. - Support needs work, but I think they are working on it. When it comes to tax payments and payroll issues, it tends to take the longest to resolve.
Reviewer Source 
Source: Capterra
February 26, 2019
Verified Reviewer
Broadcast Media, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
November 13, 2018

“Love hate relationship”

OverallListen, I'd still recommend them. I use the app almost daily, I log on at least a few times a week. It's a necessary tool in our belt and I'd be sad to lose them.
ProsOk, so it's great that Zenefits centralizes all of your HR needs into one system. It's certainly easier than logging into individual insurance sites. I like that the app loads quickly and can quickly give me info on my commuter benefits balance or show me my insurance info. It's also very easy to log personal days. And it's nice seeing the structure of the company within the website -- it's great for transparency.
ConsSometimes the zenefits team can't answer your question -- especially when it comes to insurance brouhaha. I nearly had a meltdown this past summer when my insurance company INSISTED I wasn't covered, but zenefits insisted that I was. No one would speak to each other, and only after a month of emails and calls was it ironed out. I can't say that this is zenefits' fault -- but it was annoying how deeply unhelpful they were.
Reviewer Source 
Source: Capterra
November 13, 2018
Diana P.
Human Resources & Compliance Manager
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 10, 2018

“I have used many HRIS products in my career - I love the simplicity and sophistication of Zenefits!”

ProsThere is so much to love - ease of configuration, plug and play functionality, instantaneous user access, complete control of documents, transparency to users, intuitive and consistent interfaces - the back-end touches that make this system so simple to use. New hires consistently comment on the simplicity of their onboarding and the professional appearance of the documents and emails they receive through Zenefits. I also appreciate that COBRA and other compliance requirements are seamlessly handled for me. I can be an HR department of one with Zenefits as my HR Coordinator. As a small nonprofit, we look for value and long-term investment in everything we buy - this has been one of the best and most effective purchases we have made.
ConsI haven't found anything that I don't like or that I like less than something else. I have always been pleased with the changes and improvements made and have always received great customer service in a timely manner.
Reviewer Source 
Source: Capterra
April 10, 2018
Betsy C.
Director of HR
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 10, 2018

“Zenefits is a great piece of software making tremendous improvements all the time. ”

ProsThe ease of use for both employee and administrator is fantastic. New hires report an extremely pleasant onboarding experience through the platform. The automation is great and most things work extremely well. When they don't, my account manager is incredibly responsive and helpful. I absolutely love that the product team has taken several of my suggestions for improved functionality and implemented them.
ConsDocument storage doesn't work well for our use case. As a law firm, we have significant needs in this area and the current system is inadequate and cumbersome. Our need is greater than the typical use case. I preferred being able to call customer support when I had issues (outside of what my account manager handles). Submitting an issue through the portal and awaiting an email reply or call back (depending on which option is selected) is not ideal. Highly recommend a return to the prior method because it felt more available and 'real time'.
Reviewer Source 
Source: Capterra
April 10, 2018
Robyn W.
COO
Primary/Secondary Education, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
January 10, 2018

“Zenefits was the first HRIS system my small company used (100 employee)”

OverallWorth taking a look at.
ProsUser friendly for both HR and employees (self-serve) --easy and intuitive to use. Incredibly easy to create customized reports off using almost any data point(s). Smooth automated benefits enrollment process. Responsive customer service and great online help tools. System doesn't go down and is fast enough to keep up with our needs.
ConsZenefits is still 'young' and getting its act together. Used to be free until last year and they are still evolving their pricing structure, so they may end up being too expensive for our small company. Considerable personnel turnover in past 2 years and change in how they manage some functions (for instance, they now outsource benefits management to a 3rd party company instead of managing benefits inhouse and I am not overly impressed with the current benefits mgmt. group). Limited paid time off functionality (system only allows tracking of one paid time off process and my company has 2 discrete time off policies).
Reviewer Source 
Source: SoftwareAdvice
January 10, 2018
Michael G.
Finance and Administration Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 12, 2018

“Zenefits is my go-to for all things related to HR. User friendly for both adm and end-user.”

OverallAs mentioned in the review...
ProsZenefits was a lifesaver for our growing firm. Our firm was initially looking for a way to better manager PTO requests, but as we learned more about the product offerings, we took full advantage of making Zenefits the cornerstone of our HR infrastructure. Besides PTO tracking, the most useful/time saving features are onboarding new employees and open enrollment. With the functionality Zenefits provides, these previously time consuming and scattered tasks have become easy, accurate, and seamless. Having Zenefits available as a tool has enabled our Firm to offer employees a fully transparent HR tool that can assist them in managing their HR needs.
ConsThe inability to integrate information with our payroll provider - ADP Run. When Zenefits was launched at our firm, the integration was available and very useful. While not a deal-breaker, not having that integration is a bit of a pain.
Reviewer Source 
Source: Capterra
April 12, 2018
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 16, 2018

“A Must-have for small businesses with employees. Gone are the days of Spreadsheets and file cabinets”

OverallAs a small business with only a few employees, it REALLY helps with getting our HR stuff together.
ProsSo first off, we use zenefits on a daily basis for just about all of our HR functions. The support is great for when we've run into the very rare bug, and sales is always quick to get back to me. They regularly release new features and improve existing ones. They are also VERY receptive to user feedback and idea suggestions.
ConsYa know, I'm not one to nitpick, but i have run into a few small issues lately. Primarily, the issue we have now is that we've been on Zenefits for a few years now and have older "Legacy Pricing". We however do all HR tasks on Zenefits EXCEPT payroll. Well fast forward a few years, their payroll product actually looks fairly promising.... until i learned that in order to start using their Payroll service, i have to first be updated to their newer more expensive billing plan. Bah.
Reviewer Source 
Source: Capterra
April 16, 2018
Sandy P.
Channels-as-a-Service Manager
Staffing and Recruiting, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 10, 2018

“Excellent user interface for the admin and employees alike. ”

OverallAn easy to use interface and a tool that allows our employees to electronically and seamlessly on-board. I enjoy that the tool automatically reminds the end-users to complete tasks and keeps track of everything in one useful tool. I would like to see it become an intranet for employees to access company specific templates, content and tools.
ProsWhat I like most about Zenefits is that it allows our employee on-boarding process to be completely automated and electronic. I love it!
ConsThe software I like, but being an earlier adopter, there were many growing pains within the company which caused a lot of issues with our open enrollment for two consecutive years. We recently resigned our contract and based on what we need, went with the basic (silver?) plan, which doesn't include Vacation Tracking. We don't need all of the HR support since we're a consulting services company. With that said, I'm disappointed that we weren't grandfathered in to having that tool.
Reviewer Source 
Source: Capterra
April 10, 2018
Verified Reviewer
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
8/10
Source: GetApp
June 16, 2017

“Simple to use for admins & employees love it!”

ProsAs Zenefits users for the past three years, we've loved how easy the solution is for onboarding new employees. Employees have made comments like "I knew the company really 'got it' when the onboarding was so simple. It also nice to manage everything in one platform - payroll, benefits, onboarding, business intelligence, etc. Without Zenefits we would likely need an additional employee just to do paperwork. Zenefits has always been responsive to our needs as an organization and our customer success manager has been extremely helpful.
ConsWe had a rough open enrollment process with the tool, but we started earlier this year and should be in better shape. Because the tool is constantly evolving, sometimes features come and go (Zenefits got rid of an in-house stock options tool they had built and so we had to switch vendors as a result).
Source: GetApp
June 16, 2017
Lisa M.
Vice President & Associate Resources Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 16, 2018

“Just what we needed for a complete HR solution”

ProsI like the fully integrated HR solution Zenefits provides from onboarding to time off, time and attendance, and payroll. As our company has grown, so have our needs, and Zenefit's offerings have been just what we needed each step of the way. Payroll is so simple and quick.
ConsIt closes me out after too short an amount of time. I don't have a way to put associates on leave of absence, so I have to manually adjust time off accruals. I wish the time off information was only presented in hours, never in days. Our team works 10 or 13.3 hour days, so an 8 hour day is irrelevant in our world and causes confusion. We offer a SIMPLE IRA. I wish there was an easier way to capture an associate's contribution information than having to create custom fields.
Reviewer Source 
Source: Capterra
April 16, 2018
Kim P.
Executive Assistant
Retail, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 16, 2018

“Zenefits has greatly streamlined our onboarding process for new hires. ”

OverallI have used Capterra in my research to find different software products and have found it to be very helpful.
ProsI like that all documents for employees can be found in one place. New hire documents, performance reviews and disciplinary actions can be accessed quickly. We also are able to keep copies of our policy manuals and employee handbooks on Zenefits for easy access by our employees.
ConsThe Zenefits platform was free to use as long as we named them as our agent of record for our healthcare benefits. Then, Zenefits changed their pricing structure about a year after we started using them. They started charging for some features that were previously free, such as ACA reporting, which was a big part of our decision to go with them to begin with. They also limited the reports we could create.
Reviewer Source 
Source: Capterra
April 16, 2018
Avatar Image
Adam B.
Business Manager
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 7, 2019

“All encompassing HR Solution! TRULY - SOLUTION”

OverallSaw huge cost savings pulled together many items into a central portal. Love the mobile app for people our spread out to different locations.
ProsThe most important part is the ease of use for a complete solution. We use Onboarding, Time & Attendance, Payroll, Time Off, Benefits Admin, HSA Admin, Performance Management and the additional resources regarding HR, compliance. ITS ALL IN ONE PLACE! The convenience of having all of our HR-related items in one place for your people is priceless. We are able to run 4 companies from one portal, very effectively.
ConsEmployee support is generally handled digitally not over the phone. Most of our people prefer phone calls. However, support is very receptive and gets the job done well.
Reviewer Source 
Source: Capterra
February 7, 2019
James D.
CEO
Computer Software, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
January 27, 2019

“Very organized, neat, and easy to use!”

OverallAfter the initial issues with payroll, using Zenefits was very easy and streamlined our hiring process. We've only had to use the termination process a handful of times, but when we did, it worked flawlessly. The dashboard is very neat and organized and setup is easy as well.
ProsThis product is extremely easy to use. Everything is online, so we were able to go completely paperless. The onboarding process is extremely easy and very comprehensive. The termination process is just as easy, with only a few buttons to click and you're done! There are constantly updates being made to the system, so it's always rich with new features.
ConsWe initially had a bit of an issue with moving our payroll from our bank (what we initially used) to Zenefits, but once the issues were ironed out, it worked well. The new features sometimes throw you off and make you have to relearn the system, but they're always beneficial changes, so it's worth it.
Reviewer Source 
Source: SoftwareAdvice
January 27, 2019
Verified Reviewer
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 7, 2018

“I am a huge fan of Zenefits. Their software is easy to use and makes HR management easy.”

OverallIncreased efficiency and makes HR management easy--no paperwork and everything is managed electronically. I'm a huge fan.
ProsBefore I joined MAX, I did not know software like Zenefits existed. This software is intuitive, easy to use and makes employee onboarding, separation and benefits management easy to do. It completely eliminates the mounds of paper that I used to accumulate for new hires and employees. In fact, I liked it so much that I recommended it to my former employer and they are now using it as well. I also had an incredible Benefits Advisor who always seems to have an ability to answer my crazy questions with efficiency and extreme patience.
ConsWhile many things about Zenefits are absolutely amazing, the benefits we currently have (we are a small company) are probably not the best option for our employee base, size and age. I believe that the change Zenefits has made to focus on software and outsource benefits to OneDigital may resolve this challenge. And we have also grown, so that should help with pricing as well.
Reviewer Source 
Source: Capterra
May 7, 2018
Verified Reviewer
Computer Software, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
April 13, 2018

“ Overall I think the HRIS is a wonderful product. I do wish that benefit forms were easier to find”

Pros Enrollment is simple, I like having one place for Associates to have most all their information, like their personal profile with contact information. We are remote company and have associates all over the nation. I think having paid time off in Zenefits is such a pro. It's very easy for me to see who has time off coming up for scheduling. It's nice housing our life insurance information as part of our offerings as well.
Cons More options to upload documents like spreadsheet for tracking expenses for employees. We also have a company sponsored dental program and I wish I could enter that information in Zenefits as well. Would love to have all my information for my company avail in ZF for employees.
Reviewer Source 
Source: Capterra
April 13, 2018
Verified Reviewer
Internet, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
February 18, 2019

“Comprehensive HR platform, a great tool for small businesses”

OverallZenefits keeps it simple and offers all the most common HR functionality in one easy place. Mobile and web versions are both great.
ProsDashboard is visually laid out and very simple to use. For employees, Zenefits offers a comprehensive, easy-to-use hub for all the important details. For employers, it is just as easy to use. Every day tasks like pulling insurance information or submitting time off are simple and painless. If you do not know where to find a certain piece of info, the intuitive layout means that a few moments of exploration can easily answer most questions. I appreciate that the layout is no-frills, because it means crucial information and functionality are easy to find and use. Mobile platform is easy to use and offers great functionality, which is an extremely beneficial aspect of the software.
ConsI have trouble verifying my email to my account after switching emails from the personal to professional address. Luckily, this doesn't seem to be impacting my profile or making any feature more difficult, so it isn't a big issue.
Reviewer Source 
Source: Capterra
February 18, 2019
Avatar Image
Liz E.
Director of Operations
Renewables & Environment, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 13, 2018

“Zenefits has made a huge positive impact on the efficiency and quality of our HR processes.”

OverallThe ability to easily and accurately manage onboarding, offboarding, payroll, benefits.
ProsI love the ease of use for both administrators and staff as well as having all HR information in one place. The Help and online FAQs are extensive and extremely helpful as is the help desk and response time. Payroll is a breeze, open enrollment for benefits is smooth and the Time Off module is wonderful.
ConsThe only issues we've had are when people add/remove dependents or update their Life Qualifying Events and it's only happened once a year on average. Sometimes there's a miscue in the communication between Zenefits and the healthcare provider where coverage is dropped or partly dropped. But Zenefits is very quick to resolve issues.
Reviewer Source 
Source: Capterra
April 13, 2018
Katie S.
Co-founder
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 20, 2016

“HR automated”

OverallWe started using it from the beginning of forming our company (over two years ago) and have been really pleased with the amount of features and support that Zenefits has provided. With any new company, there are usually some hiccups, but, they are always quick to fix problems and always available. We initially started out by using it as a platform before using them as our broker and haven't looked back since. We have two offices in California and Arizona and it has been really easy to onboard new employees remotely.
ProsSpeed of onboarding, new features, seamless integration to QuickBooks for payroll, price, automation of most things HR.
ConsDoesn't handle international payroll yet (filing taxes, etc.)
Recommendations to other buyersIf you are looking to automate your HR, this is a great first step. You don't even have to use them for health insurance if you don't want to switch but I highly recommend it. Goodbye paper.
Source: Capterra
June 20, 2016
Cece N.
Vice President of HR
Marketing and Advertising, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 1, 2019

“Best HRIS Platform I've used ”

OverallI have the best client service representative out of any technology platform I've used. She's helpful and gets back to me quickly. Additionally, I feel like my feedback regarding changes to the tools are listened to and I find changes have been made rather quickly. Overall, I am one of Zenefits biggest cheerleaders and think it deserves all the praise from HR leaders.
ProsI love how easy it it for not only me but my employees to navigate Zenefits. Having all benefits administration as well as payroll, performance management, time off and on-boarding documents in one place makes it simple and easy to track and record.
ConsI know performance management is one of the newest features but it does have a few tweaks that need to be made.
Reviewer Source 
Source: Capterra
March 1, 2019
Anil J.
Senior Application Developer
Automotive, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
2/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: GetApp
July 7, 2018

“Eases the HR flow management by enabling the on boarding process, payroll, and management of employee reports.”

ProsHelps reduce the time consumption by eliminating paper forms. In the case of requests, like for leave or for work-related, the officials get email notifications which they can instantly check and respond. There is this ClubZen area where you can interact with the other users of the application and provide feedback to the firm. You will find quite a lot of Third party integrations. The graphical user interface is clean and easy to use for both customers and the employees. It is highly customizable. You can even hire candidates, have a background check and send them to offer letters. You can check the employee's check in and check out times.
ConsCustomer service and support is not responsive and is time-consuming to get your problem solved. The application is mainly suited for small-scale businesses.
Reviewer Source 
Source: GetApp
July 7, 2018
Amy D.
Director
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
February 19, 2018

“Streamlined HR administration allows professionals to focus on strategic work”

ProsZenefits helps small businesses run their HR functions similar to what a big business would do with lots of resources. It is easy to do paperwork online like: I9s, ACA filings, W-2s, COBRA administration, new hire paperwork, etc. The tool also helps companies track time and attendance, time off, and offer a full suite of benefits to employees. I regularly tell others that we would need at least 1-2 additional employees to manage all the things that Zenefits does for us.
ConsZenefits needs to continue to improve their communication to customers, letting us know about upcoming changes to the product and further customize communications to our employees.
Reviewer Source 
Source: SoftwareAdvice
February 19, 2018
Amber O.
Business Manager
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 14, 2019

“One-stop-HR shop!”

OverallZenefits allows us to have a small HR team with a big impact. The UI is easy to use and processes are straightforward. Customer support is also awesome when we do have questions!
ProsThe overall "Pro" is the fact it does so much and is very affordable! As a small bootstrapped start-up, having most of our HR functionality in one easy to use place makes a huge difference in effectively managing our employees and adhering to budget needs.
ConsThe more I work with it, the more I want other processes we use to integrate, which I know they are continually working on. The software has is great on its own but we would love to see customizable training integrations as a feature later on.
Reviewer Source 
Source: Capterra
August 14, 2019
Avatar Image
Mike F.
Managing Director
Marketing and Advertising, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 14, 2019

“Zenefits for the win!”

ProsBeyond the intuitive user experience and great customer service, I have found the outside software/resource integrations to be one of the most valuable things to our business. They have leading and like-minded software relationships that make everyday accounting tasks a breeze (i.e. Zenefits, QuickBooks Online & Guideline 401k all speak to each other and remove the hassle of having to manage each one individually).
ConsIf I had to pick something for the Zenefits platform to improve, it would be the mobile app experience. It is certainly functional but I would love to harness the power of the desktop experience on mobile.
Reviewer Source 
Source: Capterra
June 14, 2019
Anna D.
HR
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 25, 2018

“Zenefits is an all in one HR management system”

OverallThe software takes a lot of work off of HR staff. If you use it to its full advantage, it can do the majority of payroll, insurance and benefit selections, open enrollment, hiring and termination, and employee contact information all for you.
ProsZenefits allows me to easily hire, terminate, and track all employees safely and securely. It is user friendly and allows the employee to manage all of their personal information and benefits as well as benefit selections with ease.
ConsZenefits does have some quirks in their system, they haven't perfected everything but every month they progress and whenever I do find a problem or glitch in the system, the customer support team and service is always very helpful.
Reviewer Source 
Source: Capterra
July 25, 2018
Jenna M.
Hr Manager
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 11, 2018

“Zenefits provides major benefits!”

ProsZenefits has provided a seamless onboarding regime! From integration with our Applicant tracking system, to signatures on employee documents, all the way through to benefit selection and benefit administration. Since Zenefits has partnered with Onedigital, Benefit admin has been wonderful with a personal benefit advocate for the company who constantly stays in touch and is extremely responsive.
ConsThe major con for us, was Payroll. We ended up having to find another payroll provider as Zenefits was not operating in Alabama for payroll, now we have a third party that is supposed to sync with Zenefits and it syncs about 75% of the time.
Reviewer Source 
Source: Capterra
April 11, 2018
Jamie O.
Human Resources
Airlines/Aviation, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 10, 2018

“The platform has definitely matured!”

OverallEase of onboarding. Simple for new hires to get into the system and turned on as an employee. The compliance tracking is nice, but unless you use the time and attendance aspect of this system, you are going to put in a lot more work to get the years 1094c's completed.
ProsThe ease of use. Particularly from the employees side when it comes to onboarding. Employees always find it easy to navigate, and finish their onboarding tasks with ease.
ConsThe rising costs. I can find other systems that offer more features for less. With each additional aspect of your system now each costing their own amount, by the time you add up each module your costs are too much for a small to medium sized organization to assume.
Reviewer Source 
Source: Capterra
April 10, 2018
Doug L.
CEO
Computer Software, 1-10 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
1/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: SoftwareAdvice
October 17, 2017

“Awesome Software - Absolutely Awful Support”

OverallGusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.
ProsFor a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing.
ConsZenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support.
Reviewer Source 
Source: SoftwareAdvice
October 17, 2017
Wendy V.
Renewal Marketing
Insurance, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 2, 2019

“Great Benefits, time clock management software”

ProsFunctionality, Time Clock, Time Off, Benefits information, Paycheck information
ConsI wish the time off calculations could be done a little different. I wish it gave you a total balance for the entire year as well as what has been earned.
Reviewer Source 
Source: Capterra
August 2, 2019
Verified Reviewer
Financial Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 22, 2019

“User Friendly for Small Businesses”

OverallIt's been good for us, overall. We've grown a lot (doubled in size last year) and are still happy that Zenefits is there for us.
ProsThe software is very easy to train people on. Our employees rarely have questions on where to find something in the system / how to navigate to different portals, which saves me a lot of time. I also really love the features that have been added to reporting, which shows the team is listening to what their customers say. My own customer service rep is great, and the compliance reminders from the system (i.e. it's time to generate your SPD) are great.
ConsI've had some less than productive calls with their customer service, but it's mostly just that they have a smaller team and not everyone is up to speed on every aspect of the system.
Reviewer Source 
Source: Capterra
May 22, 2019
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Josh E.
Director of Asset Management
Design, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 10, 2018

“What you are looking for even if you don't even know yourself at this time.”

OverallIt has not been perfect from over five years ago, I cannot lie but they have in the last three years brought it to a whole new level and stepped it up beyond time after time.
ProsIt is the happy balance with an EXTRA kick. It is HR, Payroll, Time and Attendance, Scheduling, Documents, onboarding and so much more. I don't even know how people do it without zenefits, must have been horrific.
ConsWaiting for them to write the amazing new technology that is coming. This is a personal issue of patience. There are tons of features always being updated or available like schedule which not only is amazing and all in one for ease of use by staff but also free!
Reviewer Source 
Source: Capterra
November 10, 2018
Savanna V.
Director of HR
Oil & Energy, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
May 14, 2018

“Great platform, not great at handling changes. ”

ProsZenefits does a great job of providing a platform that works to fill the holes in a small business. Their compliance tools are some of my favorite.
ConsWhen Zenefits transitioned to a third party benefits administrator, there was no communication to our company. The only way we knew there was a change was because the benefits admin reached out to us! The same thing happened when they switched us to a third party for COBRA administration. We found out because we were trying to solve a COBRA problem with Zenefits & halfway to the resolution the Zenefits team member let me know that they were no longer our admin. It was very frustrating.
Reviewer Source 
Source: SoftwareAdvice
May 14, 2018
Sarah H.
Talent Development Manager
Transportation/Trucking/Railroad, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: SoftwareAdvice
December 7, 2017

“Zenefits is a good starting point”

OverallZenefits was a great solution for my company when we were 1 - 60 people. Once things got complex, I feel like it made more sense to move to an HRIS where employment information was easier to track and update. However, for the cost and functionality, it definitely helped our company at an early stage.
Pros- easy to use UI - straight forward - gets everything you need done - completes background checks and a place for all employee information
Cons- not super robost - the customer service is helpful for quick things but anything in depth they take a few days to get back to you - not supportive once you get over 100 employees (better off hiring a full-time HR person to manage all the stuff zenefits does)
Reviewer Source 
Source: SoftwareAdvice
December 7, 2017
Brett P.
Director, Human Resources
Marketing and Advertising, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
2/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: SoftwareAdvice
July 19, 2019

“The Absolute Worst. Avoid at all costs.”

OverallMy experience was the absolute worst. When our company started to first think about Zenefits, I immeidately told them no based on all of the horror stories I heard. I addressed all of those horror stories to our sales team and they ultimately made me feel better about choosing this system over others. However once you have access and start playing around the system, I immediately knew we made the wrong the choice. 2 weeks into implementation I asked if we can cancel our contract and be refunded. That request took a month and half and went all the way up to the CFO. We were never told we were going to be charged for the entire year, so be careful about signing any contact that's not month to month. They don't care about how bad their team messed up from their terrible customer service, terrible implementation and clunky system. AVOID AT ALL COSTS!!!
ProsWhen we originally chose Zenefits over other HRIS systems, it was because it had many modules tied into one system including Payroll, Benefits Admin, Perf Management, COBRA, Commuter etc. We thought it would be a great one stop shop for everything. Not the case...so what we thought would be a Pro, was not.
ConsEverything. Starting with the TERRIBLE customer service. Read any review on Zenefits and you'll hear how bad their customer service is. I dug deep into this during the sales process and they said they are no longer that company and have made lots of changes for better customer service. This is not the case AT ALL. Be prepared for INSANELY long wait times to reach a customer service rep. I'm talking 47 minutes long (until I hung up the phone). No answer on On-Line Chat either. Their system is terribly clunkly with lots of issues. Onboarding is THE WORST. Very manual process. You can only create Zenefits forms and not use any other pre-made forms because you can't put a signature field anywhere. Onboarding is kicked off at the exact time an offer letter is signed. Why? You JUST signed the offer letter, now you are being asked to read our handbook and sign up for benefits? Performance Management is bland, boring, not easy to use and very clunky. The implementation team makes you do everything, so be prepared for quick phone calls and brief check ins as you do everything to set everything up.
Reviewer Source 
Source: SoftwareAdvice
July 19, 2019
Verified Reviewer
Computer Software, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 29, 2018

“Solid HR Software well suited to a small/medium sized business”

ProsZenefits is really easy to use and implement - it did not require a large change management process or countless hours of training. Our employees enjoyed it and had easy access to information. For an affordable price, we had access to a lot of features that changed the way we ran our HR.
ConsThe software had limited capability for tracking international employees and was best suited for the US market. This was problematic as our business increased in complexity, but I believe they may be adding this functionality over time. More granular permissions would also help.
Reviewer Source 
Source: Capterra
August 29, 2018
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 12, 2018

“Zenefits has greatly simplified the on-boarding process and saved time using integration partners ”

OverallTime savings and offering a single source of employee HR data to employees.
ProsThe hub-spoke concept, with Zenefits as the hub and passing data to payroll, benefits, savings partners to eliminate duplicate data. Time savings and ease of use are best features.
ConsChanging partners or not offering enough partners. I am a contract CFO and have 3 of my clients on Zenefits. Having been with Zenefits for awhile, we have had payroll integration partners change, but now 2 out of 3 use Zenefits payroll, and 401k partners change. Every time you break the hub/spoke link it creates manual entry or changing partners to stay in sync.
Reviewer Source 
Source: Capterra
April 12, 2018
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Aimee F.
OD/HR Professional
Non-Profit Organization Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 12, 2019

“One of the BEST HRIS systems on the market”

OverallI absolutely loved this HRIS. As a consultant, I have worked with other organizations since that are using other HRIS/payroll tools and greatly miss my Zenefits heyday.
ProsNEARLY EVERYTHING. From benefits administration to onboarding to PTO tracking it literally organized and kept almost all areas of HR automated in a user-friendly, highly customizable manner.
ConsWe had to give up our long-time relationship with our broker. That was part of the deal. We worked through their 3rd party relationship for ATS and performance management platforms, but we liked both tools, so it didn't feel awkward.
Reviewer Source 
Source: Capterra
September 12, 2019
Leslie L.
HR Director
Retail, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Loving Zenefits!”

OverallPayroll has gone from pushing a button and crossing our fingers to actually having confidence in what is being processed every payperiod. The accuracy, and confidence in the accuracy is amazing. We were with a giant HRIS/payroll vendor, but really couldn't tell how they were doing things, so it was very hard to tell when something was going wrong (e.g. PTO balances being incorrect).
ProsZenefits has really streamlined our HRIS (including payroll) processes. Man, it's sooo much easier than the other vendor we were using. I was really hesitant to switch payroll providers since the company has been using the same provider for over a decade, but the price point (and savings) were just too compelling to ignore. Implementation team was strong, available and knew their stuff. My favorite features are scheduled reminder emails for employees. Second favorite (and most used) are the MUCH easier to read and manipulate payroll reports.
ConsI think some of the more sophisticated features still need some building out and training for admins. There is a pretty robust performance management function, but I'm still trying to figure out how to maximize it.

Vendor Response

By Zenefits on May 28, 2019
Thank you for your review. Easy of use and price points are critical components. I am excited to hear Zenefits delivers both for you. I appreciate your feedback.
Reviewer Source 
Source: Capterra
May 23, 2019
Allen K.
Managing Director
Retail, 51-200 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
1/5
Features
3/5
Value for Money
1/5
Reviewer Source 
Source: SoftwareAdvice
October 25, 2018

“Zenefits payroll is very bulky. It is also limited and lacks functionality. ”

OverallZenefits is pretty low-tech masquerading as some high tech Payroll software. There's nothing that high tech about them and just about every person on the customer service side lacks basic knowledge of its functionality. It is a lot more confusing than Gusto and is nothing more than a series of modules built on Django, Javascript and jQuery with very basic databases that run on cron jobs. I can live with the product that Zenefits has despite all of its shortcomings but the people behind it need much better training. Their fake enthusiasm coupled with little to no knowledge of the platform, hr, or payroll is a huge turn off.
ProsTime & Attendance: Users are able to seamlessly clock in and out from their phones once they get familiar with Zenefits. PTO: PTO is simple and streamlined.
ConsCustomer Service: The chat agents are a waste of time to talk to. The phone agents know very little but can at least put you on hold, ask their supervisor and learn as they go along. Pay Runs are akward but here is the process: 1. You need to approve your employees timesheets. 2. Timesheets need to be pushed to payroll. This requires some time. Looks like its set up on a cron job so if you just missed it you need to wait a few minutes for it to get pushed. 3. From there you add the deductions and reimbursements. If you don't have the types set up, you'll need to step away and set them up. There's no memo you can input once you add a deduction. For example, if its an employee purchase it doesn't allow you to describe what was purchased. 4. You approve the pay run, push it through and wait for confirmation. Another cron job most likely. PTO Policy is there but since its so easy to do, its subject to a lot of abuse. You cannot reimburse an employee in net earnings. The functionality just isn't there. You need to select whether employees clock in through an iPad or their phones. You can't mix and match. The app for an administrator is absolutely useless. There's not much you can do as an admin from your phone. Navigating is bulky. Instead of selecting your employee and seamlessly flowing through everything that relates to them, you need to first pick which module you want to use and toggle back and forth between modules.
Reviewer Source 
Source: SoftwareAdvice
October 25, 2018
Caleb M.
Financial Controller
Retail, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: GetApp
October 14, 2016

“Great for us!”

OverallPerfect for a small business wanting to start off their HR compliant and paperless. This software has saved me so much time, and has helped us get to a paperless environment. Zenefits isn't as 'personal' as an in-person agent, so I would say requires whoever is doing HR to be more knowledgeable about the insurance offerings (which they should be anyway IMO). It also requires employees to become a little more knowledgeable as well, rather than being spoon fed information every 6 months about "how insurance works." I would only recommend Zenefits in the instances where it integrates with Payroll.
ProsHR is now completely paperless Hiring and terminations are very easy Includes company org. chart Integrates with some payroll providers Compliance is a breeze Reporting is decent
ConsOnly worth it if it integrates with your payroll provider (worth switching to one that does) Probably not great for very large companies Replaces your existing Broker (I guess this could go in the Pro column) Less hand holding during open enrollment period
Recommendations to other buyersDo it if you meet the following criteria: Have or are willing to have a payroll that integrates Are a small or medium sized business Have a tech saavy or want a tech saavy employee base Have a desire to go paperless
Source: GetApp
October 14, 2016
Dan T.
Marketing Content Specialist
Information Technology and Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Features
3/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
September 9, 2019

“Must have software for any business.”

OverallIt's been a great experience. We've used Zenefits at my company for years and it's never let me down.
ProsI love how easy it is to find exactly what you need. I've never once had an issue checking my PTO, making a request, clocking in, adding a note to my timesheet, or even browsing my company directory to locate someone I needed to contact.
ConsThere was only one time I ever got lost, and it was because they changed how a certain directory section appeared. I would have liked more communication on the site itself to indicate something moved, but thats it.
Reviewer Source 
Source: Capterra
September 9, 2019
Kacy B.
HR Manager
Computer Software, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: SoftwareAdvice
April 20, 2018

“It's easy to learn”

OverallSomething that would be super helpful is to add the ability to filter reports before you run them. Right now it spits out an Excel spreadsheet and then you have to manually delete the rows you don't need.
ProsI like that it's a one-stop-shop for HR professionals. Employees onboard themselves and make sure that all the information is correct. As an employee I like the site a lot. As an admin there are some fixes that need to be made but otherwise I enjoy using it.
ConsIt's difficult to navigate to figure out which pages you need. For example, I've tried to find where our paperwork and docs like the handbook are uploaded and I can't find it. I'd like to be able to use it as a repository but I can't find out where I can upload new things.
Reviewer Source 
Source: SoftwareAdvice
April 20, 2018
David A.
CFO & Treasurer
Chemicals, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 16, 2018

“Zenefits has been a great help to us at an affordable option. Continuous improvement since joining.”

OverallTime savings in hiring, onboarding, payroll and recordkeeping. Also, payroll cost considerably better than we were paying to another third-party.
ProsEasy to maneuver between modules. Fully integrated hiring, onboarding and payroll. Good online help allows me to get most answers I need. Quick response to questions or issues. Seamless transition of our benefit plans into Zenefits and better offerings than we had before. Payroll and PTO are the biggest bargains.
ConsNo real weakness noted. We have a small number of hourly employees that I would like to use the time reporting, but not cost justified at this time so we have to input hours worked for each employee first into a spreadsheet and then into Zenefits payroll.
Reviewer Source 
Source: Capterra
April 16, 2018
Verified Reviewer
51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 16, 2018

“HRIS system that allows the online storage of compliance documentation and provides best practices.”

OverallOrganization, Information, Compliance. Provides a seamless onboarding experience for new hires.
ProsThe longer we use the product, the more valuable it becomes (which I'm sure is their strategy). It becomes an invaluable tool to look at an employee's salary history, vacation usage and a valuable tool to the employees as well.
ConsWhen Zenefits decided to exit the insurance broker market and become more focused on HRIS products and add-ons, the customer care dipped for us with their broker partner, leading to a rough few weeks after open-enrollment.
Reviewer Source 
Source: Capterra
April 16, 2018