Who Uses This Software?

Zenefits is the perfect fit for any SMB up to 150 employees looking for a modern, easy-to-use HR solution. See why over 20,000 companies are using Zenefits to manage their 100,000+ employees!


Average Ratings

494 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Zenefits
  • www.zenefits.com/
  • Founded 2012
  • United States

About Zenefits

Zenefits gives you, your managers, and your employees a single place to manage all your HR payroll, benefits, compliance, and more in one online dashboard. Seamlessly connect your company's payroll, health insurance, paid time off, and other HR systems with Zenefits in just a few seconds without having to change vendors, plans, or pricing. And if your business doesn't have these things yet, Zenefits can give you quotes and set you up in just a couple of minutes.


Zenefits Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Reporting/Analytics
  • Self Service Portal
  • Tax Management
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
  • Absence Management
  • Calendar Management
  • Employee Scheduling
  • Employee Time Clock
  • FMLA Tracking
  • Overtime Tracking
  • Self Service Portal
  • Timesheets
  • Vacation / Leave Tracking
  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal
  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Management
  • Self Service Portal
  • Task Management
  • Training Management
  • Biometric Recognition
  • Hourly Employee Tracking
  • Messaging
  • Mobile Access
  • Online Punch Card
  • Payroll Management
  • Punch card
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation/Leave Tracking
  • Workstation Tracking

Zenefits Reviews Recently Reviewed!


Seamless low-cost solution for small to mid-sized companies that kills busy work

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: -Paperless onboarding/offboarding to support a remote workforce -Integrations with existing ATS, removing the needs for duplicate data entry -Digital document storage, allowing us to digitize all employee files. No more paper! -Time off tracking: Automatic rating to managers for review and approval of all time off requests while keeping the HR team aware of team schedules. Transparent reporting to have conversations with employees regarding the time off trends (% of unplanned versus planned time off). Time off solution also supports Prop 206 mandated sick leave. -Health insurance platform that allows for the execution of open enrollment, qualifying life events and new hire enrollments for all lines of coverage (med, dent, vision, life and disability). HSA app built in to allow employees to review available balances and submit out of pocket expenses. -ACA compliance: Built into existing subscription model that allows for ACA reporting, submission to IRS and 1094/1095 creation without the need for an accountant or an expensive solution. -Business intelligence: Real-time standard and customized reporting. I use this solution heavily as a federal contractor to execute our annual affirmative action reporting.

Pros: With a solution like Zenefits, I have managed to reduce the HR budget year-over-year while going 100% paperless. The integration with our applicant tracking system allows me to push data seamlessly from my mobile device directly to Zenefits to extend an offer, wherever, whenever. I am no longer chained to the constraints of my desk, which is critical for an HR team of one. Easily the most comprehensive solution in the market (at this price point) that addresses onboarding/offboarding, automated and customized email triggers to employees, time and attendance, insurance, aca compliance, reporting (standard and custom) and a multitude of integrations. Since becoming a client over 2 years ago, I have gone to market year-over-year, and haven't found a solution that is comparable. Zenefits kills the busy work and allows me to dedicate time to our employees and driving meaningful initiatives, restructuring the experience with HR to being a partnership versus an administrative burden.

Cons: I wish the performance management module was baked into the subscription versus an add-on cost. The transition to a new brokerage, OneDigital, has come with its challenges, but I appreciate that the leadership teams both with Zenefits and OneDigital have been willing to personally speak with me to determine how gaps can be bridged to improve my experience as the employer.

Feature-Packed HR Platform

May 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: At our small company, we use Zenefits for basic HR administration like onboarding and enrolling employees in health benefits. It has saved us a lot of time over the past couple of years, particularly with the elimination of paper forms and the fact that it communicates with our healthcare provider. There are a lot of features on the platform and more seem to pop up every few weeks. The recent redesign has also made things a little easier for both administrators and employees. Our staff members also like the Time Off functionality in the system, whereby they can submit vacation or work-from-home requests and managers can then easily approve them directly from an email notification. Recently, the activation of the ClubZen area has given us a chance to interact with other Zenefits customers and provide direct feedback to the Zenefits team, which is an interesting idea and one that gives us a sense of belonging to the community at large. Monetarily speaking, we also think that the system is a great value for the price, even if we don't necessarily use every single feature available to us with our subscription.

Cons: The platform itself works well for the most part, though occasionally I'll run into areas where setting up a policy or enabling a feature seems a little esoteric and not too straightforward. Zenefits has also been working hard to improve their customer service, which has been a sore point for quite a few customers in the past. For this year's open enrollment, for example, I had to specifically reach out to the customer service team to get the process started, and was bounced around a little bit before landing with a benefits advisor. However, things were smooth after that. I think if these factors can be improved, the system will be really great.

Zenefits Review - French Broad Chocolates

Apr 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: It would be great if there were a way to require that employees enter bank account information and disable the paper check option all together. I believe this is legal in North Carolina, where we are located, as long as the employee receives a pay stub. It would also be amazing if there were a built in team communication portal. We currently use GSuite to build Groups which can encompass non-Gmail email addresses, as well as HotSchedules. It is a bit difficult to always be adding folks' emails to so many different systems. If Zenefits could track employee reviews based on their position/wage changes, that would also be amazing! That's all for now.

Pros: The aesthetic of the site is nice. The overall idea of employee/administrator shared duties is nice. The onboarding process is almost as efficient as I think it could be and the insurance function works pretty well with some exceptions. The multiple integrations with other software are also vast and offer many options for integration.

Cons: Does not integrate with QB Manufacturing Edition. Does not offer multiple job roles/pay rates (this keeps us from further exploring any timekeeping or alternative payroll integration). Org chart does not allow for multiple owners/CEOs. Does not allow for tracking of certifications or training for employees. Insurance deductions aren't correct after 2 fixes...still waiting on support for this. There is no general alert system upon logging in, as there was on the old platform. I-9 verification does not require employees to upload enough documentation. i.e. they can upload a driver license and not the 2nd form of ID, so when I receive the request to verify, there is only one form of ID there and I have to chase them down for the 2nd. If they do go into Zenefits to upload another form of ID, it is difficult to navigate.

Zenefits has been great for our company!

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits has been a great way for a small business, like us, to ease into technology. It has really great and helpful tools, the cost is far less than alternative options, and their customer support is usually excellent. It has helped cut down benefits paperwork tremendously, kept us ACA compliant, streamlined our hiring process, and we were able to customize other areas (such as documents) to help us track policies & trainings. We're still finding ways to be able to customize it to work for our company. So with all of the options we use and new ways we are able to customize it, the cost continues to go down once it's all factored into the equation.

Cons: Zenefits is a fast moving company, so sometimes changes come fast and furious. They usually are good changes, so that helps ease the burden. However, sometimes it can feel like I just learned how to use something and then it changes. But I guess that's also just the new normal. Other than lots of changes, I really don't have a lot of cons. When I come across issues, I contact a customer service rep and things are usually taken care of. I'm sure there are little things I would tweak here and there, but nothing significant that would make me not recommend using this product.

With the introduction of Zenefits!! Get most of your HR Problems Released!!!!

Aug 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: In today's life, a very big problem that big companies are facing is that HR is not manageable. I have seen a lot of companies that are facing this problem extremely. So, to overcome these barriers and make the flow smooth a brilliant software had been launched named: ZENEFITS!! It provides a platform that can be easily understood and can be used by an ordinary person. Great Na!! It also stores time and attendance of its users and supports Integration. One great thing is also that it provides a completely automated and electronic employees on-boarding services. It integrates all the functions of HR management under one roof only. This one is Awesome Guys!! It also supports reporting and filing data of ACA as well as it also supports customer service.

Cons: This application excludes international payrolls and having some problems in permanent storage of details of employees (Like mailing address of employees). Sometimes very awkward problems arise like managers are not able to access all the details of employees etc. Its Insurance Integration is also very bad as well as it provides only a few reports that are almost of no use. In comparison to its competitors, its prices are a little bit higher which also increases its cons. It has no performance management tools as well as it is not full HRIS, it is a basic system so use according to your needs.

I have used many HRIS products in my career - I love the simplicity and sophistication of Zenefits!

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so much to love - ease of configuration, plug and play functionality, instantaneous user access, complete control of documents, transparency to users, intuitive and consistent interfaces - the back-end touches that make this system so simple to use. New hires consistently comment on the simplicity of their onboarding and the professional appearance of the documents and emails they receive through Zenefits.

I also appreciate that COBRA and other compliance requirements are seamlessly handled for me. I can be an HR department of one with Zenefits as my HR Coordinator.

As a small nonprofit, we look for value and long-term investment in everything we buy - this has been one of the best and most effective purchases we have made.

Cons: I haven't found anything that I don't like or that I like less than something else. I have always been pleased with the changes and improvements made and have always received great customer service in a timely manner.

Love hate relationship

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Ok, so it's great that Zenefits centralizes all of your HR needs into one system. It's certainly easier than logging into individual insurance sites. I like that the app loads quickly and can quickly give me info on my commuter benefits balance or show me my insurance info. It's also very easy to log personal days. And it's nice seeing the structure of the company within the website -- it's great for transparency.

Cons: Sometimes the zenefits team can't answer your question -- especially when it comes to insurance brouhaha. I nearly had a meltdown this past summer when my insurance company INSISTED I wasn't covered, but zenefits insisted that I was. No one would speak to each other, and only after a month of emails and calls was it ironed out. I can't say that this is zenefits' fault -- but it was annoying how deeply unhelpful they were.

Overall: Listen, I'd still recommend them. I use the app almost daily, I log on at least a few times a week. It's a necessary tool in our belt and I'd be sad to lose them.

Zenefits was the first HRIS system my small company used (100 employee)

Jan 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Worth taking a look at.

Pros: User friendly for both HR and employees (self-serve) --easy and intuitive to use. Incredibly easy to create customized reports off using almost any data point(s). Smooth automated benefits enrollment process. Responsive customer service and great online help tools. System doesn't go down and is fast enough to keep up with our needs.

Cons: Zenefits is still 'young' and getting its act together. Used to be free until last year and they are still evolving their pricing structure, so they may end up being too expensive for our small company. Considerable personnel turnover in past 2 years and change in how they manage some functions (for instance, they now outsource benefits management to a 3rd party company instead of managing benefits inhouse and I am not overly impressed with the current benefits mgmt. group). Limited paid time off functionality (system only allows tracking of one paid time off process and my company has 2 discrete time off policies).

Zenefits is a great piece of software making tremendous improvements all the time.

Apr 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use for both employee and administrator is fantastic. New hires report an extremely pleasant onboarding experience through the platform.

The automation is great and most things work extremely well. When they don't, my account manager is incredibly responsive and helpful.

I absolutely love that the product team has taken several of my suggestions for improved functionality and implemented them.

Cons: Document storage doesn't work well for our use case. As a law firm, we have significant needs in this area and the current system is inadequate and cumbersome. Our need is greater than the typical use case.

I preferred being able to call customer support when I had issues (outside of what my account manager handles). Submitting an issue through the portal and awaiting an email reply or call back (depending on which option is selected) is not ideal. Highly recommend a return to the prior method because it felt more available and 'real time'.

Zenefits is my go-to for all things related to HR. User friendly for both adm and end-user.

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zenefits was a lifesaver for our growing firm. Our firm was initially looking for a way to better manager PTO requests, but as we learned more about the product offerings, we took full advantage of making Zenefits the cornerstone of our HR infrastructure. Besides PTO tracking, the most useful/time saving features are onboarding new employees and open enrollment. With the functionality Zenefits provides, these previously time consuming and scattered tasks have become easy, accurate, and seamless. Having Zenefits available as a tool has enabled our Firm to offer employees a fully transparent HR tool that can assist them in managing their HR needs.

Cons: The inability to integrate information with our payroll provider - ADP Run. When Zenefits was launched at our firm, the integration was available and very useful. While not a deal-breaker, not having that integration is a bit of a pain.

Overall: As mentioned in the review...

A Must-have for small businesses with employees. Gone are the days of Spreadsheets and file cabinets

Apr 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So first off, we use zenefits on a daily basis for just about all of our HR functions. The support is great for when we've run into the very rare bug, and sales is always quick to get back to me.

They regularly release new features and improve existing ones.

They are also VERY receptive to user feedback and idea suggestions.

Cons: Ya know, I'm not one to nitpick, but i have run into a few small issues lately.

Primarily, the issue we have now is that we've been on Zenefits for a few years now and have older "Legacy Pricing". We however do all HR tasks on Zenefits EXCEPT payroll.

Well fast forward a few years, their payroll product actually looks fairly promising.... until i learned that in order to start using their Payroll service, i have to first be updated to their newer more expensive billing plan.

Bah.

Overall: As a small business with only a few employees, it REALLY helps with getting our HR stuff together.

Excellent user interface for the admin and employees alike.

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Zenefits is that it allows our employee on-boarding process to be completely automated and electronic. I love it!

Cons: The software I like, but being an earlier adopter, there were many growing pains within the company which caused a lot of issues with our open enrollment for two consecutive years. We recently resigned our contract and based on what we need, went with the basic (silver?) plan, which doesn't include Vacation Tracking. We don't need all of the HR support since we're a consulting services company. With that said, I'm disappointed that we weren't grandfathered in to having that tool.

Overall: An easy to use interface and a tool that allows our employees to electronically and seamlessly on-board. I enjoy that the tool automatically reminds the end-users to complete tasks and keeps track of everything in one useful tool. I would like to see it become an intranet for employees to access company specific templates, content and tools.

Easy to Learn

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Zenefits is a great value for the money, and when it comes to negotiating prices they truly want to ensure their customer is happy. I've been really happy with the system and am glad to see they are enhancing things like their Benefits and Rehire features. It's a good thing!

Pros: Zenefits takes next to no time to learn--it's extremely intuitive and takes a lot of the guesswork out of communicating new processes to employees. I like how you can easily customize fields to get the data you want for each person, and how simple it is to update time off balances and requests for employees. It didn't take me long to get up and running with this system which was huge--our company is growing too fast for me to need 6 months to learn the HRIS. Also, benefit enrollment is stupidly easy for employees, I get barely any questions.

Cons: This software could improve on their reporting capabilities--but that's honestly what I would expect for a platform designed for small- to mid-sized organizations. For instance, their pre-built reports are great (turnover, headcount, etc.) but you can't add just one more field to them if you want it. Little thing but makes a difference if your manager wants to see something more specific.

Simple to use for admins & employees love it!

Jun 16, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: As Zenefits users for the past three years, we've loved how easy the solution is for onboarding new employees. Employees have made comments like "I knew the company really 'got it' when the onboarding was so simple. It also nice to manage everything in one platform - payroll, benefits, onboarding, business intelligence, etc. Without Zenefits we would likely need an additional employee just to do paperwork. Zenefits has always been responsive to our needs as an organization and our customer success manager has been extremely helpful.

Cons: We had a rough open enrollment process with the tool, but we started earlier this year and should be in better shape. Because the tool is constantly evolving, sometimes features come and go (Zenefits got rid of an in-house stock options tool they had built and so we had to switch vendors as a result).

Zenefits has greatly streamlined our onboarding process for new hires.

Apr 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that all documents for employees can be found in one place. New hire documents, performance reviews and disciplinary actions can be accessed quickly. We also are able to keep copies of our policy manuals and employee handbooks on Zenefits for easy access by our employees.

Cons: The Zenefits platform was free to use as long as we named them as our agent of record for our healthcare benefits. Then, Zenefits changed their pricing structure about a year after we started using them. They started charging for some features that were previously free, such as ACA reporting, which was a big part of our decision to go with them to begin with. They also limited the reports we could create.

Overall: I have used Capterra in my research to find different software products and have found it to be very helpful.

Just what we needed for a complete HR solution

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the fully integrated HR solution Zenefits provides from onboarding to time off, time and attendance, and payroll. As our company has grown, so have our needs, and Zenefit's offerings have been just what we needed each step of the way. Payroll is so simple and quick.

Cons: It closes me out after too short an amount of time. I don't have a way to put associates on leave of absence, so I have to manually adjust time off accruals. I wish the time off information was only presented in hours, never in days. Our team works 10 or 13.3 hour days, so an 8 hour day is irrelevant in our world and causes confusion. We offer a SIMPLE IRA. I wish there was an easier way to capture an associate's contribution information than having to create custom fields.

Overall I think the HRIS is a wonderful product. I do wish that benefit forms were easier to find

Apr 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Enrollment is simple, I like having one place for Associates to have most all their information, like their personal profile with contact information. We are remote company and have associates all over the nation. I think having paid time off in Zenefits is such a pro.

It's very easy for me to see who has time off coming up for scheduling.

It's nice housing our life insurance information as part of our offerings as well.

Cons: More options to upload documents like spreadsheet for tracking expenses for employees. We also have a company sponsored dental program and I wish I could enter that information in Zenefits as well.

Would love to have all my information for my company avail in ZF for employees.

I am a huge fan of Zenefits. Their software is easy to use and makes HR management easy.

May 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before I joined MAX, I did not know software like Zenefits existed. This software is intuitive, easy to use and makes employee onboarding, separation and benefits management easy to do. It completely eliminates the mounds of paper that I used to accumulate for new hires and employees. In fact, I liked it so much that I recommended it to my former employer and they are now using it as well. I also had an incredible Benefits Advisor who always seems to have an ability to answer my crazy questions with efficiency and extreme patience.

Cons: While many things about Zenefits are absolutely amazing, the benefits we currently have (we are a small company) are probably not the best option for our employee base, size and age. I believe that the change Zenefits has made to focus on software and outsource benefits to OneDigital may resolve this challenge. And we have also grown, so that should help with pricing as well.

Overall: Increased efficiency and makes HR management easy--no paperwork and everything is managed electronically. I'm a huge fan.

HR automated

Jun 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Speed of onboarding, new features, seamless integration to QuickBooks for payroll, price, automation of most things HR.

Cons: Doesn't handle international payroll yet (filing taxes, etc.)

Overall: We started using it from the beginning of forming our company (over two years ago) and have been really pleased with the amount of features and support that Zenefits has provided. With any new company, there are usually some hiccups, but, they are always quick to fix problems and always available. We initially started out by using it as a platform before using them as our broker and haven't looked back since. We have two offices in California and Arizona and it has been really easy to onboard new employees remotely.

Recommendations to other buyers: If you are looking to automate your HR, this is a great first step. You don't even have to use them for health insurance if you don't want to switch but I highly recommend it. Goodbye paper.

Capterra loader

Zenefits has made a huge positive impact on the efficiency and quality of our HR processes.

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the ease of use for both administrators and staff as well as having all HR information in one place. The Help and online FAQs are extensive and extremely helpful as is the help desk and response time. Payroll is a breeze, open enrollment for benefits is smooth and the Time Off module is wonderful.

Cons: The only issues we've had are when people add/remove dependents or update their Life Qualifying Events and it's only happened once a year on average. Sometimes there's a miscue in the communication between Zenefits and the healthcare provider where coverage is dropped or partly dropped. But Zenefits is very quick to resolve issues.

Overall: The ability to easily and accurately manage onboarding, offboarding, payroll, benefits.

Eases the HR flow management by enabling the on boarding process, payroll, and management of employee reports.

Jul 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Helps reduce the time consumption by eliminating paper forms. In the case of requests, like for leave or for work-related, the officials get email notifications which they can instantly check and respond. There is this ClubZen area where you can interact with the other users of the application and provide feedback to the firm. You will find quite a lot of Third party integrations. The graphical user interface is clean and easy to use for both customers and the employees. It is highly customizable. You can even hire candidates, have a background check and send them to offer letters. You can check the employee's check in and check out times.

Cons: Customer service and support is not responsive and is time-consuming to get your problem solved. The application is mainly suited for small-scale businesses.

Streamlined HR administration allows professionals to focus on strategic work

Feb 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Zenefits helps small businesses run their HR functions similar to what a big business would do with lots of resources. It is easy to do paperwork online like: I9s, ACA filings, W-2s, COBRA administration, new hire paperwork, etc. The tool also helps companies track time and attendance, time off, and offer a full suite of benefits to employees. I regularly tell others that we would need at least 1-2 additional employees to manage all the things that Zenefits does for us.

Cons: Zenefits needs to continue to improve their communication to customers, letting us know about upcoming changes to the product and further customize communications to our employees.

Zenefits is an all in one HR management system

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Zenefits allows me to easily hire, terminate, and track all employees safely and securely. It is user friendly and allows the employee to manage all of their personal information and benefits as well as benefit selections with ease.

Cons: Zenefits does have some quirks in their system, they haven't perfected everything but every month they progress and whenever I do find a problem or glitch in the system, the customer support team and service is always very helpful.

Overall: The software takes a lot of work off of HR staff. If you use it to its full advantage, it can do the majority of payroll, insurance and benefit selections, open enrollment, hiring and termination, and employee contact information all for you.

Zenefits provides major benefits!

Apr 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zenefits has provided a seamless onboarding regime! From integration with our Applicant tracking system, to signatures on employee documents, all the way through to benefit selection and benefit administration. Since Zenefits has partnered with Onedigital, Benefit admin has been wonderful with a personal benefit advocate for the company who constantly stays in touch and is extremely responsive.

Cons: The major con for us, was Payroll. We ended up having to find another payroll provider as Zenefits was not operating in Alabama for payroll, now we have a third party that is supposed to sync with Zenefits and it syncs about 75% of the time.

Awesome Software - Absolutely Awful Support

Oct 17, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year.

Pros: For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing.

Cons: Zenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support.

The platform has definitely matured!

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use. Particularly from the employees side when it comes to onboarding. Employees always find it easy to navigate, and finish their onboarding tasks with ease.

Cons: The rising costs. I can find other systems that offer more features for less. With each additional aspect of your system now each costing their own amount, by the time you add up each module your costs are too much for a small to medium sized organization to assume.

Overall: Ease of onboarding. Simple for new hires to get into the system and turned on as an employee. The compliance tracking is nice, but unless you use the time and attendance aspect of this system, you are going to put in a lot more work to get the years 1094c's completed.

Great platform, not great at handling changes.

May 14, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Zenefits does a great job of providing a platform that works to fill the holes in a small business. Their compliance tools are some of my favorite.

Cons: When Zenefits transitioned to a third party benefits administrator, there was no communication to our company. The only way we knew there was a change was because the benefits admin reached out to us! The same thing happened when they switched us to a third party for COBRA administration. We found out because we were trying to solve a COBRA problem with Zenefits & halfway to the resolution the Zenefits team member let me know that they were no longer our admin. It was very frustrating.

Zenefits is a good starting point

Dec 07, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Zenefits was a great solution for my company when we were 1 - 60 people. Once things got complex, I feel like it made more sense to move to an HRIS where employment information was easier to track and update. However, for the cost and functionality, it definitely helped our company at an early stage.

Pros: - easy to use UI - straight forward - gets everything you need done - completes background checks and a place for all employee information

Cons: - not super robost - the customer service is helpful for quick things but anything in depth they take a few days to get back to you - not supportive once you get over 100 employees (better off hiring a full-time HR person to manage all the stuff zenefits does)

Capterra loader

What you are looking for even if you don't even know yourself at this time.

Nov 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is the happy balance with an EXTRA kick. It is HR, Payroll, Time and Attendance, Scheduling, Documents, onboarding and so much more. I don't even know how people do it without zenefits, must have been horrific.

Cons: Waiting for them to write the amazing new technology that is coming. This is a personal issue of patience. There are tons of features always being updated or available like schedule which not only is amazing and all in one for ease of use by staff but also free!

Overall: It has not been perfect from over five years ago, I cannot lie but they have in the last three years brought it to a whole new level and stepped it up beyond time after time.

Zenefits has greatly simplified the on-boarding process and saved time using integration partners

Apr 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The hub-spoke concept, with Zenefits as the hub and passing data to payroll, benefits, savings partners to eliminate duplicate data. Time savings and ease of use are best features.

Cons: Changing partners or not offering enough partners. I am a contract CFO and have 3 of my clients on Zenefits. Having been with Zenefits for awhile, we have had payroll integration partners change, but now 2 out of 3 use Zenefits payroll, and 401k partners change. Every time you break the hub/spoke link it creates manual entry or changing partners to stay in sync.

Overall: Time savings and offering a single source of employee HR data to employees.

Solid HR Software well suited to a small/medium sized business

Aug 29, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Zenefits is really easy to use and implement - it did not require a large change management process or countless hours of training. Our employees enjoyed it and had easy access to information. For an affordable price, we had access to a lot of features that changed the way we ran our HR.

Cons: The software had limited capability for tracking international employees and was best suited for the US market. This was problematic as our business increased in complexity, but I believe they may be adding this functionality over time. More granular permissions would also help.

Zenefits payroll is very bulky. It is also limited and lacks functionality.

Oct 25, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Zenefits is pretty low-tech masquerading as some high tech Payroll software. There's nothing that high tech about them and just about every person on the customer service side lacks basic knowledge of its functionality. It is a lot more confusing than Gusto and is nothing more than a series of modules built on Django, Javascript and jQuery with very basic databases that run on cron jobs. I can live with the product that Zenefits has despite all of its shortcomings but the people behind it need much better training. Their fake enthusiasm coupled with little to no knowledge of the platform, hr, or payroll is a huge turn off.

Pros: Time & Attendance: Users are able to seamlessly clock in and out from their phones once they get familiar with Zenefits. PTO: PTO is simple and streamlined.

Cons: Customer Service: The chat agents are a waste of time to talk to. The phone agents know very little but can at least put you on hold, ask their supervisor and learn as they go along. Pay Runs are akward but here is the process: 1. You need to approve your employees timesheets. 2. Timesheets need to be pushed to payroll. This requires some time. Looks like its set up on a cron job so if you just missed it you need to wait a few minutes for it to get pushed. 3. From there you add the deductions and reimbursements. If you don't have the types set up, you'll need to step away and set them up. There's no memo you can input once you add a deduction. For example, if its an employee purchase it doesn't allow you to describe what was purchased. 4. You approve the pay run, push it through and wait for confirmation. Another cron job most likely. PTO Policy is there but since its so easy to do, its subject to a lot of abuse. You cannot reimburse an employee in net earnings. The functionality just isn't there. You need to select whether employees clock in through an iPad or their phones. You can't mix and match. The app for an administrator is absolutely useless. There's not much you can do as an admin from your phone. Navigating is bulky. Instead of selecting your employee and seamlessly flowing through everything that relates to them, you need to first pick which module you want to use and toggle back and forth between modules.

Great for us!

Oct 14, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Perfect for a small business wanting to start off their HR compliant and paperless. This software has saved me so much time, and has helped us get to a paperless environment. Zenefits isn't as 'personal' as an in-person agent, so I would say requires whoever is doing HR to be more knowledgeable about the insurance offerings (which they should be anyway IMO). It also requires employees to become a little more knowledgeable as well, rather than being spoon fed information every 6 months about "how insurance works." I would only recommend Zenefits in the instances where it integrates with Payroll.

Pros: HR is now completely paperless Hiring and terminations are very easy Includes company org. chart Integrates with some payroll providers Compliance is a breeze Reporting is decent

Cons: Only worth it if it integrates with your payroll provider (worth switching to one that does) Probably not great for very large companies Replaces your existing Broker (I guess this could go in the Pro column) Less hand holding during open enrollment period

Recommendations to other buyers: Do it if you meet the following criteria: Have or are willing to have a payroll that integrates Are a small or medium sized business Have a tech saavy or want a tech saavy employee base Have a desire to go paperless

It's easy to learn

Apr 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Something that would be super helpful is to add the ability to filter reports before you run them. Right now it spits out an Excel spreadsheet and then you have to manually delete the rows you don't need.

Pros: I like that it's a one-stop-shop for HR professionals. Employees onboard themselves and make sure that all the information is correct. As an employee I like the site a lot. As an admin there are some fixes that need to be made but otherwise I enjoy using it.

Cons: It's difficult to navigate to figure out which pages you need. For example, I've tried to find where our paperwork and docs like the handbook are uploaded and I can't find it. I'd like to be able to use it as a repository but I can't find out where I can upload new things.

Zenefits has been a great help to us at an affordable option. Continuous improvement since joining.

Apr 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to maneuver between modules. Fully integrated hiring, onboarding and payroll. Good online help allows me to get most answers I need. Quick response to questions or issues. Seamless transition of our benefit plans into Zenefits and better offerings than we had before. Payroll and PTO are the biggest bargains.

Cons: No real weakness noted. We have a small number of hourly employees that I would like to use the time reporting, but not cost justified at this time so we have to input hours worked for each employee first into a spreadsheet and then into Zenefits payroll.

Overall: Time savings in hiring, onboarding, payroll and recordkeeping. Also, payroll cost considerably better than we were paying to another third-party.

Zenefits Platform

Dec 06, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I had the opportunity to move to the Zenefits platform from a larger HR software platform. The main reason for the move was due to budgeting constraints with our business. I was rewarded through this change by gaining a system that was easy to use on both the administration side as well as the end user side. In fact, I was given a compliment on the Zenefits platform by the head of our IT department. He commented that both the look and feel of the Zenefits platform was a huge improvement to the system that we used previously.

Pros: Employees were able to complete onboarding online which sped up the HR paperwork process as well as allows documents to be stored on the cloud. The Zenefits platform also allowed employees to update their personal, banking, tax information on their own without having to complete the work via a paper process as we had in the past.

Cons: Because Zenefits is acting as your insurance broker, you must work through them for all edits, changes, or updates. This process took longer than we had been used to because we had managed everything on our end working straight through the insurance carrier.

Recommendations to other buyers: Think about all the numerous tasks that you do regarding your employee online files, benefits, and payroll management. Then talk each process through with the Zenefits team so you understand how things work with their company so you know what to expect.

Zenefits has been invaluable to me as an HR tool.

Apr 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's the main HR hub for me. I was able to scrap 90% of my spreadsheets AND paper files once we made the switch. It's easy to use for both admin and employees, and their features are ever-expanding.

Cons: I'd be hard-pressed to find much that I do not like, but if I had to choose, I would say I'd like to add medical info and time and attendance to employee profiles much like PTO and documents are available from the profiles, rather than having to go to the medical section/time and attendance and select the employee in question.

HRIS system that allows the online storage of compliance documentation and provides best practices.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The longer we use the product, the more valuable it becomes (which I'm sure is their strategy). It becomes an invaluable tool to look at an employee's salary history, vacation usage and a valuable tool to the employees as well.

Cons: When Zenefits decided to exit the insurance broker market and become more focused on HRIS products and add-ons, the customer care dipped for us with their broker partner, leading to a rough few weeks after open-enrollment.

Overall: Organization, Information, Compliance. Provides a seamless onboarding experience for new hires.

I love the simplicity of the Zenefits platform, and their customer service is incredible.

Apr 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of use and the simplicity of the software - it handles things like time off and open enrollment that I used to manage manually in Excel spreadsheets.

Cons: Because it is a "simple" HR platform, sometimes the complexities of daily HR administration aren't supported. For example, I wanted to increase the PTO bank maximum/cap for 2 employees for a temporary basis. That's not possible in Zenefits without creating an additional PTO policy and switching employees to that policy, which I'm sure will cause some unforeseen consequences. Plus it's time consuming. In short - t's not fully customizable.

Overall: Time saved. Mistakes avoided (I used to manage some of these areas manually in spreadsheets).

Good for small new business with no HR; less flexible with larger businesses

Dec 13, 2016
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: My company, about ~75 large, enrolled with Zenefits in early 2015. We already had our own payroll, onboarding, and benefits brokers in place; some (onboarding and most benefits) we transitioned to Zenefits. To date, we have been somewhat happy with the system, though it is not as seamless or as flexible as might be liked, especially as a company retrofits their offerings to the Zenefits system (eg, rollover of brokers and benefits plans was quite poorly handled by account managers and 'experts'). We have also had ~8 account managers over less than 2 years, which is frustrating to us as well as indicative of a company in some turmoil; neither they nor Support have necessarily been particularly knowledgeable about some standard HR policy, as well as their internal functioning. That said, for an inexpensive product it does perform much of the HR paperwork, admin, and processing; it also provides helpful reminders and processing regarding ACA regulations, EEOC reports, etc.

Pros: Fairly comprehensive in what it offers, and is increasingly customizable in its various offerings. Support is kind and prompt, though not always the most immediately knowledgeable. Reports for business are easy to pull and very useful. Very clear, straightforward, and user-friendly interface, for both employees and admins.

Cons: Rollover of plans and brokers can be a real hassle, and the Zenefits account managers aren't always the most knowledgeable or the most immediate links to benefits vendors. The software on the back-end is still buggy and may hit tech snags. Employee interactions are for the most part positive, but there was a COBRA issue that went on for months. Similarly, when requesting a training on 'what health insurance is, and what my options are' the manager mostly took us through 'how to upload your profile pic' (granted, this was early 2015, I think those offerings have either been improved or abolished).

Recommendations to other buyers: Good match companies that are just setting up internal HR, payroll, benefits plans, etc, and don't require any rollovers or retrofitting. Overall the platform and company are still definitely experiencing growing pains, but if it can double down on its core offerings and also begin to hire increasingly knowledgeable experts in specific HR and benefits areas, is a great resource for a price.

Awesome Resource for small businesses

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I am a huge fan of Zenefits. As the HR and office manager for a non-profit school, we are growing very quickly and I needed a resource where I could streamline our on-boarding, get rid of hard copies, and manage our staff's employee files and paid time off in one place. I started using Zenefits this past August and have had a wonderful experience with the product and the customer service. Someone is willing to help and getting back to me. I find emailing is the quickest way to get a response, which is my preferred communication as well. Since I have started using Zenefits under the direction of their new CEO, they are continuing to grow and improve their already great platform. The set up time is as to be expected since not every company is the same and each company's needs are different. I am a huge fan and supporter of Zenefits and their customer service. I am excited to grow with this company and their product.

Pros: Onboarding new employees and getting all of their paperwork done takes me a few clicks of a mouse to get all of the information to the employee. I am able to manage and track PTO by just downloading a report, and most importantly, everything is done in one place.

Cons: You have to pay to use their payroll service =)

Recommendations to other buyers: If there is a glitch or something is wrong and you ask a customer service rep about it, it usually gets handled with in 24 hours. Remember you are not their only customer.

Zenefits is a great start to easing the pains of onboarding

May 02, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Would prefer some more true benefits advice from the benefits advisor. while she helped me a lot with this open enrollment, I felt that I was driving the discussions rather than she. I would've like more advice from her regarding which plans to target and what other companies my size are doing.

Pros: Zenefits makes onboarding and benefits enrollment paperless and easy. The third party app integrations help round out the onboarding process.

Cons: Sometimes the app integrations don't work. Third party app store is minimal. Would like integration with my current 401k provider.

Zenefits, the low-profile and easy-to-use HR management platform

Aug 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Its ridiculously easy to manage and view my requested time off and remind myself of vacations and other important company policies. The company phone book is also really nice to have for ICE type events. They also recently released an iPhone app which has come in handy on multiple occasions. I could quickly request a day off from home without needing to login to my desktop or wait til I came in to work the next day and do it. Generating pay statements is also a snap. since I have direct deposit set up, anytime I need to access and remind myself what I got paid and when, I can use Zenefits.

Cons: I hate to leave off a downside, but I have not run into any issues using Zenefits. Yes, there are other services out there for this kind of thing, but Zenefits has just proven easy to use. I don't have to re-learn the UI or how to request time off (etc) everytime I log-in. Most everything else, for me, is not of much consequence.

Recommendations to other buyers: -Ease of UI. Zenefits UI is simplistic and easy to navigate. Its not bogged down with flashy or ostentatious links and everything is clearly labelled. -Features. This one can be a mixed bag. What features do you REALLY need to have a successful HR sfotware? Managing time off? Accessing bank and tax info? Check and check.

All-in-one software for managing a large team

Sep 25, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the myriad ways that it can be used to manage our various teams. We have a mixture of employee types (hourly vs. salaried, part-time vs. full-time, etc), and Zenefits serves our HR needs for all of them

Cons: I wish that you could create a template for onboarding for certain types of hires. We hire a lot of PT workers, and answer the same questions in the same manner on a daily basis. Having a template would help speed up our onboarding process considerably

Zenefits us primarily in benefits administration, onboarding e-paperwork, and ACA reporting.

Apr 16, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The apps are are very organized and "user friendly". Customer support has improved significantly in the past year. It is a pro that there are multiple HR functions electronically administered. It has made many HR functions in my company more efficient which allows us to focus on strategic goals and other areas. Zenefits assist us mostly in ACA reporting, e-paperwork for onboarding, limited compliance assistance, basic data reporting, and PTO administration. It has transition our new hire paperwork to e-files. Speaking from a small company of 65, it is a helpful product to keep data stored, electronic onboarding, PTO, and ACA Reporting.

Cons: Zenefits charges by certain App usage. For example, administering FSA or HSA via Zenefits will charge a fee per enrollees in addition to the number of employee per month. We are hoping for their Benchmark app from HR Compliance to provide more data that we can use to create customized reports. I believe that the benchmark data can definitely be improved. I would like to learn more about how this product can be used as a company's "Employer Intranet Portal" website or assist the company in "employee performance or management" function.

Overall: ACA Reporting, benefits administration, and electronic onboarding.

Zenefits has simple, intuitive tools to make things a bit easier on you!

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Whenever I've had questions, Zenefits has always been quick to respond. Everyone I've spoken to has been rather pleasant.!

Pros: We use the free stuff and have been very impressed. I used to maintain paper employee files, but almost everything I wanted in those paper files is much easier to document in Zenefits. I also really like the health benefits administration and COBRA administration. Once the system is set up, most of the communication demands are done automatically within the system. Our employees also like that they're able to use Zenefits to make elections at open enrollment and review those elections whenever they want to.

Cons: I'd like to be able to eventually be able to use Zenefits for time and attendance and for payroll because the platform is simple and intuitive and because our employees would really like the integration with their existing Zenefits accounts. The price for us, however, is not competitive enough with our standard Quickbooks system to justify the switch.

Good Customer Service, Limited Options unless you opt for upgrades

Dec 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: So far, Zenefits has been great to support the needs of a growing company. The help center is great and customer service is fantastic. Clean, crisp layout and no errors in loading/commands. Very very easy to use for administrators and employees.

Cons: They limit key features, such as payroll and commuter benefits, and force you to go with their service instead of integrating with other providers. It isn't a huge con but it makes it difficult since they market themselves as lightweight, highly integratable and improves onboarding/ hr management. Just a little cumbersome as these steps in onboarding must be completed separate.

Zenefits helps you manage all of your HR Functions in one place

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: With the exception of applicant tracking, you can manage everything from this system (and they do offer integrations with ATS systems). I love how easy it is to navigate, the additional resources to help make HR life easier and the great and responsive customer service.

Cons: Formerly, some documents were out of date, but they have done a great job in updating everything. There's really nothing that I don't like.

Overall: ease of use, tons of resources, great customer service

Zenefits the one stop place for all your HR needs!

Jan 05, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Easy to use and syncs with many apps out there. ADP workforce, Lever, Slack, Expensify and many more.

Cons: Sometimes hard to figure out where stuff is in each of the sections from and administrator point.

Overall: Zenefits is great for start-ups that are looking to grow. Easy to use and employees have the ability to view personal information along with benefits, compensation, it interfaces with Expensify, Lever, and many more apps. Easy to make changes to employees profile, makes everything paperless when it comes to managing employee information.

Reports are great, you can create your own or use the ones they provide. They offer the ability to manage not only benefits but corporate liability insurance, FSA and commuter benefits. Payroll syncs easily if you use one of their partners or use Zenefits own payroll service. If your company is on a budget this is the way to go as you have insight into everything! Do away with PEO's as they are costly!

Recommendations to other buyers: Employees love it as it's easy to use

Capterra loader

The products advertised sounded very good. Not all live up to their promises.

Apr 10, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to navigate. Its easy to go from one module to another. Information loaded into system is automatically entered across to other modules.

Cons: Some of the product modules still have a way to go to catch up to other providers, especially in the Payroll arena. Zenefits Payroll is not able to perform some of the basics that other products have. They are also not set up well to handle multiple companies under a single umbrella.