# TriNet HR Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TriNet HR Plus the right Human Resources solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/133019/Zenefits/reviews --- TriNet HR Plus 4.2 (823) [View alternatives](https://www.capterra.com/p/133019/Zenefits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of TriNet HR Plus Ease of use 4.4 Customer Service 3.9 ## Pros and Cons in Reviews AG Annie G ManagerAccounting, 201 - 500 employeesUsed the software for: More than 2 years. “It is so helpful to have one platform that centralizes HR, payroll and benefit under one system.“ November 22, 2025 DP David P HR ManagerRetail, 201 - 500 employeesUsed the software for: 1-2 years. “Too many to list, but let's try: super slow for both processing payroll and just retrieving / entering employee data; insane wait times for customer support (45 minutes was standard, but occasionally we would hold for 2-3 hours, and I wish I were exaggerating); glitchy systems that were as far from intuitive as possible; and for us, the final straw was the Friday that I received emails from our 250 employees who didn't get paid, because Zenefits had hired a new payroll processor on their end, and that person missed a step that triggered all the Direct Deposits, so I spent an entire day on the phone with various people trying to get it resolved. “ February 1, 2024 EW Elizabeth W DirectorGovernment Relations, 11 - 50 employeesUsed the software for: 1-2 years. “Great customer service that can answer very complex questions but you pay for it in the price.“ November 14, 2025 Aroob A Web DeveloperComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes the performance of the app is not very fast, the system glitches and loads slower.“ November 23, 2023 RM Rupesh M ControllerConsumer Electronics, 51 - 200 employeesUsed the software for: 1-2 years. “They provide full end to end is great with filing of form 941, providing timely W2 and customer service“ January 20, 2025 Amanda G Human Resources GeneralistHospital & Health Care, 10,001+ employeesUsed the software for: 1-2 years. “The current state of available learning management technologies and straightforward guidelines leaves much to be desired.“ September 4, 2023 AG Annie G ManagerAccounting, 201 - 500 employeesUsed the software for: More than 2 years. “The UI is also very easy to navigate with a low learning curve if you've never used them before.“ November 22, 2025 jw joy w HR ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Little to no phone support available for user issues.“ January 21, 2024 ## Showing most helpful reviews Showing 1-25 of 823 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sara B. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "Zenefits has been a great help in our HR team" March 6, 2023 4.0 Zenefits' primary functions are human resources (HR) and onboarding (H.R.) document management, paid time off (PTO) management, and payroll processing. Our entire organization uses it, from administrative assistants to IT specialists and, eventually, even our independent contractors. Pros Although the initial investment in Zenefits appeared substantial, the time I've reclaimed from previously spent on HR, onboarding, and payroll processes has more than paid for the service. Cons Although Zenefits' payroll services still meet customers' needs, I feel the company has declined overall. The product has not progressed and is still missing important features like the ability to claim R&D tax credits. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) If you never run into any problems and never require help, then this program is great. However, if they make a mistake with your tax and you submit a ticket, I hope it takes a few weeks to get a reply from them because I do not consider this a pressing matter. Review Source RM Rupesh M. Controller Consumer Electronics Used the software for: 1-2 years ### "Trinet Review" January 20, 2025 5.0 I have a great experience with Trinet and their customer service is incredible Pros It's a complete HRIS system. They provide full end to end is great with filing of form 941, providing timely W2 and customer service Cons Offerings only in the US. They should expand services in all Europan countries Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Better UI and ease of use. The platform is really good Review Source AM Alex M. Operations Director Marketing and Advertising Used the software for: 6-12 months ### "Zenefits review" January 24, 2025 3.0 It worked well initially and was our first HR/payroll platform integrated software so it taught us quickly what we did and didn't need. Ultimately wasn't the right fit for our team because of the lack of ability to adjust some of the templates, and the lack of customer service support. Pros It was easy to set up, and at the time we were a very small team with just one Operations person so the onboarding was convenient. Cons There was not much in the way of customization, and our staff didn't find it very user-friendly. Vacation requests were not intuitive and the payroll setup was clunky, we had to request help to adjust our payroll periods multiple times and cases were closed without being actually resolved. Alternatives considered [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/)[Rippling](https://www.capterra.com/p/172127/Rippling/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/)[Paylocity](https://www.capterra.com/p/86714/WebPay/) Reason for choosing TriNet HR Plus It was the best combination of a price point that met our needs at the time, and all the bells and whistles we needed for our team (time tracking, vacation management, payroll). It was also relatively easy to set up. Review Source VR Verified Reviewer Operations Manager Financial Services Used the software for: 1-2 years ### "Love Zenefits! " September 27, 2021 5.0 Pros It's easy to use and keeps us compliant. It has brought up things we didn't even know we needed and helped keep us compliant. Cons Customer service can be hard to reach, but their help center is robust and they have training courses to help. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing TriNet HR Plus Zenefits had more HR features and our payroll situation is simple. Review Source Tracy I. VP of Operations Market Research Used the software for: 2+ years ### "Long time user of Zenefits" November 19, 2020 5.0 Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard. Pros What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted. The PTO calendar and tracking is invaluable as well. Cons Zenefits started as a Benefits company with an HR platform, but has pivoted to providing Payroll as it's core business with the other add-ons. There is still some room for improvement on the payroll side and how to handle the customer service side of this. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) All inquiries from my company (all 250 of them) had to go through my HR department, no matter what the issue was. It's was not a good long term solution. Review Source VR Verified Reviewer President Marketing and Advertising Used the software for: 1-2 years ### "Effective, but pricey, payroll tool" December 2, 2019 3.0 The experience has been ok. It gets the job done but I'd be open to new options. Pros Zenefits has gotten the job done in terms of payroll and paying out contractors when needed. And they handle payroll taxes and necessary payroll reporting to the government. Cons The cost is high for a small business who might not have needs for most of their features. And the service has been fairly slow. For example, it took me a month to get a new form of payment on file as my business credit card had expired. During that month I had to handwrite checks and could not use the service. Switched from [Justworks](https://www.capterra.com/p/223913/Justworks/) I switched due to the cost of Justworks, which was coming in at approx. $85 per employee per month after sudden price hikes. That pricing was not sustainable for a small business. Review Source VR Verified Reviewer Co-founder Telecommunications Used the software for: 2+ years ### "Turn-key payroll and benefits solution for start-ups" November 16, 2020 5.0 Over, I would highly recommend Zenefits for companies that are looking for a simple way to manage their HR needs. Pros Very simple and intuitive interface. Makes managing HR, payroll, and benefits easy. Cons Could have more seamless integration of 3rd party healthcare providers. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Reason for choosing TriNet HR Plus History of using Zenefits for over 3 years with no problems. Review Source VR Verified Reviewer President Human Resources Used the software for: Less than 6 months ### "Stay Away From This Company " October 12, 2020 1.0 I am filled with regret switching to Zenefits. We have spent 40+ hours easily setting things up. I can't disrupt our employees again with another switch. I woudl if I could. Pros I like the idea of what they are trying to accomplish...a hub for HR and payroll. They missed the mark because they created a product that doesn't flow and is very difficult to use. The customer service has a 3 day min wait. If I could leave, I would in a heartbeat. Filled with regret. Cons When you are trying to set up the core of your business and continue to function seamlessly, customer service should be available at all business hours. If you are lucky enough to get a calndly link, you can schedule, but there is usuallya minimum of 3 days to wait. This is so unacceptable. The product itself is clunky, disjointed and not at all intuitive. You have to go to different sections to see different things about an employee instead of clicking in tehri name and seeing everything related to their employment in one spot. Thet auto-approved our payroll on teh last day of teh pay cycle prior to teh day's end. That is crazy. Switched from [QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) We thought it woudl be amazing to have everything in one portal. Review Source VR Verified Reviewer Strategic Planning Project Manager Government Administration Used the software for: 1-2 years ### "User friendly solution, good experience overall" January 7, 2020 4.0 We were able to get a good grasp of our employee timekeeping, and it saved us a lot of time processing payroll each week. Pros I liked how easy it was to manage payroll. I also really appreciated all of the resources for HR handbooks, job descriptions, performance reviews, etc. Customer service was great, and really flexible with some of my out of the box requests. Having our employees clock in via our ipad app was handy. The mobile features were rough at first, but are coming around nicely. Cons The templates for new contractors and new hires were rather lackluster. It was also a little clunky and almost overly simplistic to pay contractors. Tax prep wasn't the smoothest. Switched from [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Easier to navigate and manage on the go. Pricing. Review Source Response from TriNet Group March 4, 2020 Thanks for your review. We appreciate your feedback. VR Verified Reviewer Director of Operations Education Management Used the software for: 2+ years ### "User friendly!!" November 25, 2020 5.0 Wonderful overall, would definitely recommend Pros I love how incredibly user friendly zenefits is for the staff and management. The convenience of the app is a big bonus too. Cons Wish there was more customization available Alternatives considered [ThrivePass](https://www.capterra.com/p/166378/ThrivePass/) Reason for choosing TriNet HR Plus Had a better overall experience with the transition to zenefits Review Source LM Liv M. CEO Apparel & Fashion Used the software for: 2+ years ### "Save yourself time and money!" February 20, 2020 1.0 Horrible! I don't even know where to begin. Customer service is a joke. Promises not kept, reps telling you that they have 300+ messages in their inbox so you should wait. They have so many shady practices that it is hard for me to not call it a scam. Like not updating your employee numbers before they charge you a full year of service. We were charged more that double of what we should have paid and they now won't refund! They promised a 3 week setup period and here we are 7 months later not being able to use their payroll services. Thanks but no thanks. Pros Nothing! It looked good, it was presented good. Cons Do not let the sales rep convince you and save yourself thousands of nonrefundable dollars! Alternatives considered [PayFocus](https://www.capterra.com/p/136779/PayFocus/) Reason for choosing TriNet HR Plus Thought bringing all services under one product would be easier, more efficient for us. Switched from [PayFocus](https://www.capterra.com/p/136779/PayFocus/) Thought bringing all services under one product would be easier, more efficient for us. Review Source Response from TriNet Group February 26, 2020 Good afternoon Liz, I am sorry to hear that your experience with Zenefits was less than satisfactory. Although not perfect, we are purposeful. Our goal is to provide each customer an experience we can take pride in. We will use your feedback to create better training, a better user experience, and a better overall product. We wish you well. BR Bryan R. Web developer Computer Software Used the software for: Less than 6 months ### "Trinet info" August 27, 2024 4.0 Trinet is my first experience with human resource Pros Very prompt and on time with pay and benefits Cons After discipline, basic benefits restarted Review Source MM Mike M. HR Manager Publishing Used the software for: 2+ years ### "Feature-Packed HR Platform" May 21, 2018 4.0 Pros At our small company, we use Zenefits for basic HR administration like onboarding and enrolling employees in health benefits. It has saved us a lot of time over the past couple of years, particularly with the elimination of paper forms and the fact that it communicates with our healthcare provider. There are a lot of features on the platform and more seem to pop up every few weeks. The recent redesign has also made things a little easier for both administrators and employees. Our staff members also like the Time Off functionality in the system, whereby they can submit vacation or work-from-home requests and managers can then easily approve them directly from an email notification. Recently, the activation of the ClubZen area has given us a chance to interact with other Zenefits customers and provide direct feedback to the Zenefits team, which is an interesting idea and one that gives us a sense of belonging to the community at large. Monetarily speaking, we also think that the system is a great value for the price, even if we don't necessarily use every single feature available to us with our subscription. Cons The platform itself works well for the most part, though occasionally I'll run into areas where setting up a policy or enabling a feature seems a little esoteric and not too straightforward. Zenefits has also been working hard to improve their customer service, which has been a sore point for quite a few customers in the past. For this year's open enrollment, for example, I had to specifically reach out to the customer service team to get the process started, and was bounced around a little bit before landing with a benefits advisor. However, things were smooth after that. I think if these factors can be improved, the system will be really great. Review Source BM Barbara M. HR Director Hospital & Health Care Used the software for: 2+ years ### "Giving credit where credit is due!" November 17, 2020 5.0 Love the ease of use of Zenefits and it's user friendliness. Pros I love to give credit where credit is due. I have suggested to my HR peers the ease of using Zenefits several times. Our company chose Zenefits to be the HR/Payroll/Benefits management system for our fast growing company because we needed to automate and help employees self administer routine HR related tasks and help us manage this without having to add new FTEs to our HR dept functions. Our \[SENSITIVE CONTENT HIDDEN\] did an analytical review of several vendors and Zenefits was by far the most comprehensive at the right price point that met all of our criteria. Going with Zenefits met our objectives and has allowed us to grow rapidly without consuming the company with manual HR/Payroll/Benefits administration. As with ANY HR platform, there are always items you would like to improve or change and Zenefits is always doing that and looking for feedback. Cons Customer service is slow to respond. The time card page often freezes up. There needs to be a way to add an additional manager. Need a disciplinary app. Reason for choosing TriNet HR Plus The decision was made before I joined the company. Review Source Tai R. Director of Staff Development Telecommunications Used the software for: 2+ years ### "Great for onboarding! " October 14, 2021 5.0 Zenefits has been great, both from a user and an admin perspective. Pros Great for onboarding, benefits, and payroll management. We have used Zenefits for years, and it has been a great tool for managing our employees' time clock, payroll, benefits, and hiring/onboarding. Cons Sometimes the customer support is a bit slow to reply. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) More features. Review Source JB Jai B. COO Supermarkets Used the software for: 2+ years ### "Zenefits is the perfect platform to manage your payroll, benefits, 401k, and HR for small businesses" September 28, 2021 5.0 Pros Zenefits is the perfect platform for any small to medium size business. I am an entrepreneur and Zenefits has allowed me to manage payroll, benefits, 401k, and HR from one user friendly platform. Their customer service is amazing, and I love the peace of mind of having there HR experts in my corner for any employee related issues. I have now used them for about 7 years with three different companies and I don't plan on going anywhere. Did I mention they also make all your payroll taxes for you? Well, they do, and I love it :) Cons I would love if Zenefits would not only take deductions but have a feature to stop the deduction once the entire amount is collected. Currently I have to turn off the deduction once is met. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/) Review Source DJ Deb J. Director of Finance and HR Retail Used the software for: 2+ years ### "Zenefits! I love having everything in one place." September 29, 2021 5.0 Overall, we are very pleased with the software. Pros I love having everything in one place. This saves time and money in so many ways. Cons Lengthy customer service wait times. THis is my only frustration with Zenefits at this point. Switched from [Gusto](https://www.capterra.com/p/131882/Gusto/) Payroll tax issues with Gusto Review Source VR Verified Reviewer Director of Development, Mic Productions Broadcast Media Used the software for: 2+ years ### "Love hate relationship" November 13, 2018 4.0 Listen, I'd still recommend them. I use the app almost daily, I log on at least a few times a week. It's a necessary tool in our belt and I'd be sad to lose them. Pros Ok, so it's great that Zenefits centralizes all of your HR needs into one system. It's certainly easier than logging into individual insurance sites. I like that the app loads quickly and can quickly give me info on my commuter benefits balance or show me my insurance info. It's also very easy to log personal days. And it's nice seeing the structure of the company within the website -- it's great for transparency. Cons Sometimes the zenefits team can't answer your question -- especially when it comes to insurance brouhaha. I nearly had a meltdown this past summer when my insurance company INSISTED I wasn't covered, but zenefits insisted that I was. No one would speak to each other, and only after a month of emails and calls was it ironed out. I can't say that this is zenefits' fault -- but it was annoying how deeply unhelpful they were. Review Source Jeanette C. VP, Operations and Marketing Human Resources Used the software for: 2+ years ### "Zenefits is a great tool for HR and employee management" November 13, 2020 5.0 Great! No real issues. Pros The platform is really easy to use for us as well as our employees. It is also easy to customize documents for onboarding, performance review, etc. Cons Notifications when employees make changes to their records needs to be better. We currently are not notified when an employee makes changes to their information, which can be problematic. Review Source MW Max W. Chief Operating Officer Telecommunications Used the software for: 1-2 years ### "Highly recommend Zenefits" November 1, 2021 5.0 Zenefits has been very helpful for our company. With over 100 employees, Zenefits helps reduce confusion with time keeping, insurance benefits and PTO. It eliminates unnecessary conversations with payroll and HR because all information is available in one easy-to-use application. I would recommend Zenefits to anyone on the fence and needing a great HR solution Pros The features that I find most beneficial are the employee onboarding as well as the time keeping features. It provides a transparency to employees that eliminates any confusion on hours worked and PTO that is available or used. Cons I would like the insurance card to be directly downloadable from this app. Review Source VR Verified Reviewer Operations Director Computer Software Used the software for: 2+ years ### " Overall I think the HRIS is a wonderful product. I do wish that benefit forms were easier to find" April 13, 2018 4.0 Pros Enrollment is simple, I like having one place for Associates to have most all their information, like their personal profile with contact information. We are remote company and have associates all over the nation. I think having paid time off in Zenefits is such a pro. It's very easy for me to see who has time off coming up for scheduling. It's nice housing our life insurance information as part of our offerings as well. Cons More options to upload documents like spreadsheet for tracking expenses for employees. We also have a company sponsored dental program and I wish I could enter that information in Zenefits as well. Would love to have all my information for my company avail in ZF for employees. Review Source Liz E. Director of Operations Renewables & Environment Used the software for: 2+ years ### "Zenefits has made a huge positive impact on the efficiency and quality of our HR processes." April 13, 2018 5.0 The ability to easily and accurately manage onboarding, offboarding, payroll, benefits. Pros I love the ease of use for both administrators and staff as well as having all HR information in one place. The Help and online FAQs are extensive and extremely helpful as is the help desk and response time. Payroll is a breeze, open enrollment for benefits is smooth and the Time Off module is wonderful. Cons The only issues we've had are when people add/remove dependents or update their Life Qualifying Events and it's only happened once a year on average. Sometimes there's a miscue in the communication between Zenefits and the healthcare provider where coverage is dropped or partly dropped. But Zenefits is very quick to resolve issues. Review Source DH Donna H. HR Specialist Information Technology and Services Used the software for: 2+ years ### "Zenefits us primarily in benefits administration, onboarding e-paperwork, and ACA reporting. " April 16, 2018 3.0 ACA Reporting, benefits administration, and electronic onboarding. Pros The apps are are very organized and "user friendly". Customer support has improved significantly in the past year. It is a pro that there are multiple HR functions electronically administered. It has made many HR functions in my company more efficient which allows us to focus on strategic goals and other areas. Zenefits assist us mostly in ACA reporting, e-paperwork for onboarding, limited compliance assistance, basic data reporting, and PTO administration. It has transition our new hire paperwork to e-files. Speaking from a small company of 65, it is a helpful product to keep data stored, electronic onboarding, PTO, and ACA Reporting. Cons Zenefits charges by certain App usage. For example, administering FSA or HSA via Zenefits will charge a fee per enrollees in addition to the number of employee per month. We are hoping for their Benchmark app from HR Compliance to provide more data that we can use to create customized reports. I believe that the benchmark data can definitely be improved. I would like to learn more about how this product can be used as a company's "Employer Intranet Portal" website or assist the company in "employee performance or management" function. Review Source VS Venugopal S. Technical Support Insurance Used the software for: 6-12 months ### "With the introduction of Zenefits!! Get most of your HR Problems Released!!!!" August 20, 2018 4.0 Pros In today’s life, a very big problem that big companies are facing is that HR is not manageable. I have seen a lot of companies that are facing this problem extremely. So, to overcome these barriers and make the flow smooth a brilliant software had been launched named: ZENEFITS!! It provides a platform that can be easily understood and can be used by an ordinary person. Great Na!! It also stores time and attendance of its users and supports Integration. One great thing is also that it provides a completely automated and electronic employees on-boarding services. It integrates all the functions of HR management under one roof only. This one is Awesome Guys!! It also supports reporting and filing data of ACA as well as it also supports customer service. Cons This application excludes international payrolls and having some problems in permanent storage of details of employees (Like mailing address of employees). Sometimes very awkward problems arise like managers are not able to access all the details of employees etc. Its Insurance Integration is also very bad as well as it provides only a few reports that are almost of no use. In comparison to its competitors, its prices are a little bit higher which also increases its cons. It has no performance management tools as well as it is not full HRIS, it is a basic system so use according to your needs. Review Source VR Verified Reviewer CEO Oil & Energy Used the software for: 2+ years ### "Great HR for small companies" September 29, 2021 5.0 Pros The price and features are great for a small company. Cons Their FSA management needs some help to be more efficient. Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Attendance Tracking](https://www.capterra.com/attendance-tracking-software/)[Payroll](https://www.capterra.com/payroll-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.