--- title: "TriNet HR Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TriNet HR Plus the right Human Resources solution for you? Explore 823 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/133019/Zenefits/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- TriNet HR Plus 4.2 (827) [View alternatives](https://www.capterra.com/p/133019/Zenefits/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of TriNet HR Plus Ease of use 4.4 Customer Service 3.9 ## Pros and Cons in Reviews AG Annie G ManagerAccounting, 201 - 500 employeesUsed the software for: More than 2 years. “It is so helpful to have one platform that centralizes HR, payroll and benefit under one system.“ November 22, 2025 DP David P HR ManagerRetail, 201 - 500 employeesUsed the software for: 1-2 years. “Too many to list, but let's try: super slow for both processing payroll and just retrieving / entering employee data; insane wait times for customer support (45 minutes was standard, but occasionally we would hold for 2-3 hours, and I wish I were exaggerating); glitchy systems that were as far from intuitive as possible; and for us, the final straw was the Friday that I received emails from our 250 employees who didn't get paid, because Zenefits had hired a new payroll processor on their end, and that person missed a step that triggered all the Direct Deposits, so I spent an entire day on the phone with various people trying to get it resolved. “ February 1, 2024 RM Rupesh M ControllerConsumer Electronics, 51 - 200 employeesUsed the software for: 1-2 years. “They provide full end to end is great with filing of form 941, providing timely W2 and customer service“ January 20, 2025 Aroob A Web DeveloperComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes the performance of the app is not very fast, the system glitches and loads slower.“ November 23, 2023 jw joy w HR ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “My favorite feature is the hiring process - it allows the employee to handle the data entry to start their employee folder and upload their I-9 verification docs and all I have to do is cross verify the documents on their first day.“ January 21, 2024 jw joy w HR ManagerReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “Little to no phone support available for user issues.“ January 21, 2024 EW Elizabeth W DirectorGovernment Relations, 11 - 50 employeesUsed the software for: 1-2 years. “Great customer service that can answer very complex questions but you pay for it in the price.“ November 14, 2025 ss saqlain s employerApparel & Fashion, Self-employedUsed the software for: I used a free trial. “One potential drawback is the cost. While personalized coaching and access to a community can be beneficial, these services can also come with a higher price tag.“ March 16, 2023 ## Showing most helpful reviews Showing 1-25 of 827 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Victoria H. HR Director Used the software for: I used a free trial ### "Good system to potentially try out " December 3, 2025 4.0 I mostly looked at it as a option not as a purchase so I cannot speak to using it from a user perspective. Pros Good system, easy for payroll processing and not a difficult process to use. I think it is user friendly. Cons I dont really have much complaints and felt it was a good software system to use but not major complaints. I looked into it and demoed it but did not use it officially. Review Source AG Ann G. Manager Used the software for: 3-5 years ### "Easy to use HR platform with payroll" November 26, 2025 5.0 Pros TriNet HR Plus is a one stop shop for your payroll tax & compliance and a robust HR platform for mid-size companies. It is so helpful to have one platform that centralizes HR, payroll and benefit under one system. The reporting in TriNet is pretty decent as you can customize reporting for your needs. The UI is also very easy to navigate with a low learning curve if you've never used them before. Cons Occasionally, the platform can be slow or laggy when processing a larger batch of pay run. Overall, no other noted cons about the system as it is really easy to use and navigate. Review Source Elizabeth W. Director Used the software for: 1-3 years ### "Expensive but excellent customization and customer service " November 17, 2025 3.0 Great customer service that can answer very complex questions but you pay for it in the price. Not sure it’s worth it Pros They have every bell and whistle and can do very customized set up. Benefits and policies are both plug and play and easy to customize Cons It’s expensive, holy cow!! It can also take a huge effort to change once you’ve gone through all the set up Review Source Davis R. Training Content Developer Used the software for: Less than 1 year 2.0 October 29, 2026 AI summary based on a full review Outsourcing HR through this LMS can enhance the quality of HR services for smaller businesses, but the mobile interface is problematic with misaligned displays and frequent freezing. Users are advised to utilize the web version for a more reliable experience. Log in to unlock the full review, detailed ratings, and pros & cons Eyal S. Solution Engineering Lead - East coast Used the software for: Less than 1 year 4.0 October 27, 2026 AI summary based on a full review The all-in-one nature of the platform simplifies HR management by consolidating necessary functions into a single interface. Despite its benefits, the legacy user interface and absence of AI can detract from the overall experience. Log in to unlock the full review, detailed ratings, and pros & cons Annie T. Project Manager Used the software for: 1-3 years 4.0 October 23, 2026 AI summary based on a full review Trinet provides a seamless onboarding experience with helpful support and easy-to-use features, which aids in addressing employee questions efficiently. On the downside, the insurance broker associated with Trinet has not delivered satisfactory service. Log in to unlock the full review, detailed ratings, and pros & cons Siera G. HR People & Culture Manager Used the software for: 3-5 years 5.0 October 22, 2026 AI summary based on a full review TriNet provides a comprehensive solution that reduces the need for multiple HR tools, making it easier to manage various HR tasks. Despite its strengths, there are challenges with the partner platform, JazzHR, which can complicate user experience. Log in to unlock the full review, detailed ratings, and pros & cons Melissa D. S Used the software for: 3-5 years 4.0 October 16, 2026 AI summary based on a full review The enhanced customer service has led to quicker and more polite responses, which is a positive change. There are still areas for improvement, particularly with features like people announcements that occur after the fact. Log in to unlock the full review, detailed ratings, and pros & cons Tracy I. VP of Operations Used the software for: 3-5 years ### "Long time user of Zenefits" November 23, 2020 5.0 Overall it's been super positive. Mistakes are always made, but Zenefits tries to rectify and solve problems instead of throwing their hands up and saying it's too hard. Pros What makes Zenefits most valuable to our business is the ease of onboarding new people and providing a 1 stop place for my HR department that is completely in the cloud and no need for reams of paper to be wasted. The PTO calendar and tracking is invaluable as well. Cons Zenefits started as a Benefits company with an HR platform, but has pivoted to providing Payroll as it's core business with the other add-ons. There is still some room for improvement on the payroll side and how to handle the customer service side of this. Review Source Felicia B. Operations Manager Used the software for: 3-5 years ### "TriNet - all inclusive" March 7, 2025 4.0 We started with Zenefits, It then changed to TriNet. I enjoyed the application better before TriNet acquired. However, It still serves the same purpose. Pros I love that It's all inclusive. From onboarding to payroll to benefits. Cons I wish It integrated with more applications. Review Source R Reviewer Operations Director Used the software for: Less than 1 year ### "Zenefits review" January 27, 2025 3.0 It worked well initially and was our first HR/payroll platform integrated software so it taught us quickly what we did and didn't need. Ultimately wasn't the right fit for our team because of the lack of ability to adjust some of the templates, and the lack of customer service support. Pros It was easy to set up, and at the time we were a very small team with just one Operations person so the onboarding was convenient. Cons There was not much in the way of customization, and our staff didn't find it very user-friendly. Vacation requests were not intuitive and the payroll setup was clunky, we had to request help to adjust our payroll periods multiple times and cases were closed without being actually resolved. Review Source Rupesh M. Controller Used the software for: 1-3 years ### "Trinet Review" January 21, 2025 5.0 I have a great experience with Trinet and their customer service is incredible Pros It's a complete HRIS system. They provide full end to end is great with filing of form 941, providing timely W2 and customer service Cons Offerings only in the US. They should expand services in all Europan countries Review Source Verified Reviewer Operations Manager Used the software for: 1-3 years ### "Love Zenefits! " September 30, 2021 5.0 Pros It's easy to use and keeps us compliant. It has brought up things we didn't even know we needed and helped keep us compliant. Cons Customer service can be hard to reach, but their help center is robust and they have training courses to help. Review Source Verified Reviewer President Used the software for: 1-3 years ### "Effective, but pricey, payroll tool" December 3, 2019 3.0 The experience has been ok. It gets the job done but I'd be open to new options. Pros Zenefits has gotten the job done in terms of payroll and paying out contractors when needed. And they handle payroll taxes and necessary payroll reporting to the government. Cons The cost is high for a small business who might not have needs for most of their features. And the service has been fairly slow. For example, it took me a month to get a new form of payment on file as my business credit card had expired. During that month I had to handwrite checks and could not use the service. Review Source Verified Reviewer Co-founder Used the software for: 3-5 years ### "Turn-key payroll and benefits solution for start-ups" November 19, 2020 5.0 Over, I would highly recommend Zenefits for companies that are looking for a simple way to manage their HR needs. Pros Very simple and intuitive interface. Makes managing HR, payroll, and benefits easy. Cons Could have more seamless integration of 3rd party healthcare providers. Review Source VR Verified Reviewer President Used the software for: Less than 1 year ### "Stay Away From This Company " October 20, 2020 1.0 I am filled with regret switching to Zenefits. We have spent 40+ hours easily setting things up. I can't disrupt our employees again with another switch. I woudl if I could. Pros I like the idea of what they are trying to accomplish...a hub for HR and payroll. They missed the mark because they created a product that doesn't flow and is very difficult to use. The customer service has a 3 day min wait. If I could leave, I would in a heartbeat. Filled with regret. Cons When you are trying to set up the core of your business and continue to function seamlessly, customer service should be available at all business hours. If you are lucky enough to get a calndly link, you can schedule, but there is usuallya minimum of 3 days to wait. This is so unacceptable. The product itself is clunky, disjointed and not at all intuitive. You have to go to different sections to see different things about an employee instead of clicking in tehri name and seeing everything related to their employment in one spot. Thet auto-approved our payroll on teh last day of teh pay cycle prior to teh day's end. That is crazy. Review Source Verified Reviewer Strategic Planning Project Manager Used the software for: 1-3 years ### "User friendly solution, good experience overall" January 8, 2020 4.0 We were able to get a good grasp of our employee timekeeping, and it saved us a lot of time processing payroll each week. Pros I liked how easy it was to manage payroll. I also really appreciated all of the resources for HR handbooks, job descriptions, performance reviews, etc. Customer service was great, and really flexible with some of my out of the box requests. Having our employees clock in via our ipad app was handy. The mobile features were rough at first, but are coming around nicely. Cons The templates for new contractors and new hires were rather lackluster. It was also a little clunky and almost overly simplistic to pay contractors. Tax prep wasn't the smoothest. Review Source Verified Reviewer Director of Operations Used the software for: 3-5 years ### "User friendly!!" November 26, 2020 5.0 Wonderful overall, would definitely recommend Pros I love how incredibly user friendly zenefits is for the staff and management. The convenience of the app is a big bonus too. Cons Wish there was more customization available Review Source R Reviewer Director of HR Used the software for: 3-5 years ### "Zenefits - Easy Peasy" June 1, 2020 5.0 This is a great software for a distributed workforce. We have employees in different 20 states and 40 different locations. Zenefits makes it easy for us. Pros This software is so easy to use for both the employees and the HR team. Everything is simple and straightforward, no convoluted quirky tricks needed to enter information. Hiring and onboarding is super easy. Open enrollment is super easy. Payroll is super easy. PTO management is super easy. Cons There are some tie in products that still need some work. Review Source Jennifer N. Director of Operations Used the software for: 3-5 years ### "Life Saver" November 18, 2020 5.0 Time Saved! Compliance is always taken care of...not much to worry about. Pros Zenefits was a life saver for me! Everything was done manually before Zenefits so the amount of time is saved was amazing. The ease of use is incredible and I love the reporting capabilities. Cons Support response can be slow, especially for tax items Review Source Verified Reviewer Consultant Used the software for: Less than 1 year ### "Decent Human Resources Platform for Businesses Small and Large" August 9, 2021 4.0 My overall experience with Zenefits has been great. The pricing has been fair, the service has lived up to expectations, and most importantly, everyone who uses it at my place of work shares the same mindset, more or less. I would definitely recommend it to anyone looking for a decent HR platform, as I am sure it would not disappoint except for when it comes to the occasional technical glitch here and there, which I am sure applies to anything having to do with technology. Pros What I like most about this software is the layout in which all of its functionalities are presented. Whether it be payroll, benefit elections, or anything else relating to human resource necessities, Zenefits has what both the employee and employer are looking for when it comes to ease of use and variety of functionalities and features. I very much like that the service is offered on both a web browser as well as a smartphone app, which allows for on-location or on-the-go usage. Lastly, I find the pricing for such a great service to be very reasonable, and the method in which pricing is to be determined to be quite fair as well, (when compared to competing companies offering similar services). Cons As a whole, Zenefits is there for you when you need it and delivers up to expectations. However, if there was one thing that I believe should be somewhat stabilized, it would be the clock in and clock out feature on the mobile app, which at times might be a bit challenging to work with, as it sometimes freezes the phone screen, resulting in the need to restart the whole phone for it to begin working again. This happens on very rare occasions, but when it does happen, it is a bit inconvenient. Other than that one small aspect, there is not much else that is negative to report. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Lots of Potential but Customer Service is Abysmal" February 15, 2021 3.0 Zenefits is fine until you have an issue and need a human being to walk you through something. You will sit on hold for literally hours until a rep answers. This has been my experience on multiple occasions. They are not good at heading off issues either. In January 2021 there was an issue where hours were not porting to payroll and payroll was due that day. As a user, I kept thinking what am I doing wrong, sat on hold for 3+ hours waiting for a rep, figured out a workaround only to find out it was a system issue. A simple email to administrators with the information and workaround would have saved me hours of work. Another current example is I have an employee who entered his SSN incorrectly into the system and now has a W2 that is incorrect. Customer Service has sent two form emails but zero information on what needs to be done and the timeline. Very frustrating to work with Zenefits especially when you have an issue that is time sensitive. Pros I like that I can keep my HR in one place online and the general onboarding of certain positions in our company with the template is easy and straightforward. Cons Time and Attendance is clunky to use accurately. There is an app for employees to clock in but it's easy for mistakes to occur. Onboarding is clunky too if you want to send an offer letter that is not part of a template and still have the new hire, say a manager with a negotiated salary, sign online. Review Source R Reviewer employer Used the software for: I used a free trial ### ""Zanefit: Personalized Wellness Coaching and Community for Improved Health and Wellbeing"" March 17, 2023 5.0 Zenefits is a wellness platform that offers personalized coaching, nutrition advice, fitness programs, and a community of like-minded individuals who are working towards improving their health. Users work with a coach to develop a customized plan that takes into account their specific needs and goals. They can also access a variety of resources, including meal plans, exercise programs, and educational content. Pros One of the things that users have appreciated about Zenefit is the personalized approach to coaching. By working with a coach to develop a customized plan, users are able to receive guidance that is tailored to their specific needs and goals. This has helped many users see better results in their wellness journey.Another pro of Zenefit is the community aspect. Users have reported feeling supported and motivated by connecting with other like-minded individuals who are also working towards improved health and wellbeing. This sense of community can be especially beneficial for people who are starting out on their wellness journey and may feel overwhelmed or alone.Overall, Zenefit appears to offer a comprehensive and personalized approach to wellness coaching that can be effective for many individuals. Cons One potential drawback is the cost. While personalized coaching and access to a community can be beneficial, these services can also come with a higher price tag. Some users have reported that the cost of using Zenefit can be prohibitive, especially for those on a tight budget.Another potential con is that some users may prefer a more independent approach to wellness. While the personalized coaching and community aspect of Zenefit can be helpful for many people, some users may prefer to develop their own fitness and nutrition plans, or may not want to share their journey with others.Finally, it's worth noting that results may vary. While many users have reported positive outcomes from using Zenefit, it's important to keep Review Source Verified Reviewer PeopleOps Manager Used the software for: 3-5 years ### "Zenefits review" October 11, 2021 5.0 Our employees have an easy time navigating the UI and that is our priority. Pros The Zenefits team is always ready to help answer any of my questions and tackle any issues that come up. I always feel supported. The help articles are also a great resource for me and my team. Cons Reporting and integrations could be a little more robust Review Source R Reviewer CEO Used the software for: 3-5 years ### "Awesome Software - Absolutely Awful Support" October 18, 2017 3.0 Gusto is by far the best payroll, and even if you go with Zenefits I suggest you use them for payroll. Do not let Zenefits convince you to switch over. Pretty much only their sales people are responsive/friendly and as soon as you pay, they disappear. If you are big enough to go with Workday, go with them (IIRC they require 12 employees). BambooHR has a decent option, but watch for the hidden fees. They're not really upfront on all the costs, and their stuff is complicated enough they require you to go through training to use it. I am REALLY hopeful that new management at Zenefits will finally clean things up, or Gusto will enter the full market of Zenefits and put them out of business. Gusto support is awesome, just don't leave Gusto in the middle of the year. They have a policy that you can't come back in the same year. Pros For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. When everything works, Zenefits is a beautiful thing. Cons Zenefits support is absolutely horrible. If there was ANY competitor that was anywhere close to having what they have at anywhere near their cost, I would have left by now. Support makes me downright angry on a regular basis. They don't read your questions and try to answer a different question, they take two or more days to respond (and there is no phone support), they tell you they'll call you back and do not, they give you wrong information over and over again. Almost no one who works there has any clue what they are doing, and their software messes up sometimes. The combination of the two has been a nightmare. I am constantly wondering if I'm actually saving time by using them, or if all the time I save is eating up with my many hours of arguing with support. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.